Page 1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) First Published: 2013-11-05 Last Modified: 2025-05-09 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000...
Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
Page 3: Table Of Contents
Buttons and Hardware Hookswitch Button Cisco Unified IP Phone 6911 Phone Connections Buttons and Hardware Paper Label Clean your phone screen General Phone Information Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 4: Overview
Cisco Unified IP Communications Product Interactions Cisco Unified IP Phone and Cisco Unified Communications Manager Interactions Cisco Unified IP Phone 6911 and VLAN Interaction Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 5 Cisco Unified IP Phone 6901 Installation Cisco Unified IP Phone 6911 Installation Phone Wall Mount Phone Startup Verification Network Settings Cisco Unified IP Phone Security Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 6 Customize the Self Care Portal Display C H A P T E R 7 Remote Monitoring Remote Monitoring Overview Cisco Unified IP Phone Web Pages Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 7 Poor Audio Quality with Calls That Route Outside Cisco Unified Communications Manager Choppy Speech No Speech Path General Telephone Call Problems Phone Call Cannot Be Established Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 8 Physical and Operating Environment Specifications for Cisco Unified IP Phone 6901 Physical and Operating Environment Specifications for Cisco Unified IP Phone 6911 Cable Specifications Network and Access Port Pinouts Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) viii...
Page 9 Install Non-Lockable Wall Mount Kit for Phone Remove Phone from Non-Lockable Wall Mount A P P E N D I X G Feature Support by Protocol Feature Support Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 10 Contents Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 11: Audience
The tasks in this manual require a familiarity with Cisco Unified Communications Manager. Organization This manual is organized as follows: Chapter Description Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 12: Related Documentation
Feature Support by Protocol, on page 133 Provides information about feature support for the CiscoUnifiedIPPhone. Related Documentation Use the following sections to obtain related information. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 13: Cisco Unified Ip Phone 6900 Series Documentation
The RSS feeds are a free service and Cisco currently supports RSS Version 2.0. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) xiii...
Page 14: Cisco Product Security Overview
Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following convention: Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 15 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 16 Preface Preface Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 17: Cisco Unified Ip Phone
These phones encode and decode the codecs in similar manner. Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.
Page 18: Cisco Unified Ip Phone 6901
AC-to-DC power supply. Connect the power cord to the power switch cable and then connect the other end of the power switch cable to the DC adapter port. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 19: Buttons And Hardware
• Amber, Flashing—Incoming call • Amber, steady—Call Forward All activated • Red, steady—Remote line in use (shared line) • Red, flashing—Remote line on hold Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 20: Hookswitch Button
The following sections describe the Cisco Unified IP Phone 6901 hardware. Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 21: Buttons And Hardware
The speakerphone audio path does not change until you select a new audio path (for example, by picking up the handset). Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 22: Paper Label
• Meet Me—Allows you setup a conference. Handset Phone handset. Paper Label Cisco Unified IP Phone 6911 does not include an LCD display. Cisco provides a paper strip, which can be used to enter name and contact numbers. Clean your phone screen Procedure If your phone screen gets dirty, wipe it with a soft, dry cloth.
Page 23: General Phone Information
Insert the connectors into the lower Lift the footstand until the connectors slots. snap into the upper slots. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 24: Phone Display Angle
Lower Phone Angle Procedure Connect the footstand to the upper slots for a lower viewing angle, as shown in the following figure. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 25: Important Headset Safety Information
CiscoUnifiedIPPhones support several industry-standard and Cisco network protocols required for voice communication. The following table provides an overview of the network protocols that the Cisco Unified IP Phone 6901 and 6911 support. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 26 HTTP is the standard way of transferring Cisco UnifiedIP Phones use HTTP for troubl (HTTP) information and moving documents across purposes. the Internet and the web. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 27 Protocol (RTP) real-time data, such as interactive voice and and receive real-time voice traffic from o video, over data networks. and gateways. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 28 UDP. Related Topics Cisco Unified IP Communications Product Interactions, on page 27 Phone Startup Process, on page 32 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 29: Cisco Unified Ip Phone 6901 And 6911 Supported Features
CiscoUnified IP Phones also provide a variety of other features. For more information on the features, see the Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager (SCCP and SIP).
Page 30: Information For End Users
CiscoUnified IP Phones. The Cisco Unified IP Phone 6901 and 6911 use the Phone security profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, see the Cisco Unified Communications Manager Security Guide.
Page 31: Supported Security Features
Troubleshooting and Maintenance, on page 83 Supported Security Features The following table provides an overview of the security features that the Cisco Unified IP Phone 6901 and 6911 support. For more information about these features and about CiscoUnifiedCommunications Manager and CiscoUnifiedIPPhone security, see the Cisco UnifiedCommunications Manager Security Guide.
Page 32 Optional disabling of the web server Prevents access to a phone web page that displays a variety of operational stati functionality for a phone the phone. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 33: Security Profiles
Cisco Unified Communications Manager Security Guide. To view the phone security mode, you can view the security profile in Cisco Unified Communications Manager. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 34: Authenticated, Encrypted, And Protected Phone Calls
A protected call establishes when your phone and the phone on the other end are set up for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones.
Page 35 Only secure conference bridge available an nonsecure Conference accepts all calls 802.1X Authentication The following sections describe the 802.1X support on the Cisco Unified IP Phones. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 36: Required Network Components
• Cisco Catalyst Switch (or other third-party switch): The switch must support 802.1X, so it can act as the authenticator and pass the messages between the phone and the authentication server. After the exchange completes, the switch grants or denies the phone access to the network.
Page 37: Cisco Unified Ip Phone Deployment
The following procedure provides an overview of configuration tasks for the Cisco Unified IP Phone 6901 and 6911 in CiscoUnifiedCommunications Manager Administration. The procedure presents a suggested Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 38 For information about Product Specific Configuration fields, see ? Button Help in the Phone Configuration window. Note If you want to add both the phone and user to the Cisco Unified Communications Manager database at the same time, see the “User/Phone Add Configuration” chapter in the Cisco Communications Manager Administration Guide.
Page 39: Cisco Unified Ip Phones Installation
(and, therefore, the level of security) for system users. Note For end users to access Cisco Unified CM User Options, you must add users to the standard Cisco CCM End Users group. For more information, see the following sections in the Cisco Unified Communications Manager Administration Guide: •...
Page 40 TFTP server, and default router locally by using the IVR on the phone. For more information, see Network Settings, on page 43 Cisco Unified IP Phone Network Settings Setup, on page Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 41: Phone Power Reduction
Administration and System Guides Auto Barge cBarge Message Indicators Message Waiting Indicator (MWI) or Message Waiting Lamp Voice mail system Voice messaging system Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 42 Cisco Unified IP Phone Terminology Differences Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 43: Phone And Telephony Networks Overview
CiscoUnifiedCommunications Manager is an open and industry-standard call processing system. CiscoUnifiedCommunications Manager software sets up and tears down calls between phones, integrating Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 44 Administration Guide. Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager, go to the following URL and install the latest support patch for your version of Cisco UnifiedCommunications Manager: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240...
Page 45 VLANs for carrying: • Voice traffic to and from the IP Phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC connected to the switch through the access port of the IP Phone (native...
Page 46: Cisco Unified Ip Phone Power
Cisco Unified IP Phone Power The Cisco Unified IP Phone 6901 and 6911 can be powered with external power or with Power over Ethernet (PoE). A separate power supply provides external power. A switch provides PoE through the Ethernet cable attached to a phone.
Page 47: Additional Information About Power
CiscoUnifiedCommunications Manager. A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when the following conditions exist: Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 48: Phone Startup Process
Cisco Communications Manager Administration Guide. Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 6901 and 6911 go through a standard startup process that is described in the following list. Depending on your specific network configuration, not all these steps may occur on your CiscoUnifiedIPPhone.
Page 49: Cisco Unified Communications Manager Phone Addition Methods
“Licenses for Phones” section in the CiscoUnified Communications Manager System Guide. The following table provides an overview of the Cisco Unified Communications Manager phone addition methods. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 50: Autoregistration Phone Addition
When you configure the cluster for mixed mode through the Cisco CTL client, autoregistration automatically disables. When you configure the cluster for nonsecure mode through the Cisco CTL client, autoregistration automatically enables. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 51: Autoregistration And Taps Phone Addition
The Cisco Unified Communications Manager Bulk Administration Tool (BAT) enables you to perform batch operations, including registration, on multiple phones. To access BAT, choose Bulk Administration in CiscoUnifiedCommunications Manager Administration, Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 52: Cisco Unified Ip Phones And Different Protocols
• To provision the phone manually, make the appropriate changes for SIP on the Phone configuration window in Cisco Unified Communications Manager. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 53: In-Use Phone Protocol To Protocol Conversion
SCCP phone firmware. These new phones must be upgraded to the recommended SIP version before they can complete registration. For information about how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, chapter “Cisco Unified IP Phone Configuration”, section “Migration Existing Phone Configuration to a Different Phone”.
Page 54 Cisco Unified IP Phone and Telephony Networks Cisco Unified IP Phone MAC Address Determination Related Topics Access Web Page for Phone, on page 70 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 55: Cisco Unified Ip Phone Installation
This chapter helps you install the Cisco Unified IP Phone on an IP telephony network. Note Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your network. Then you can install the phone and verify the functionality. For more information, see...
Page 56: Cisco Unified Communications Manager Setup
The following sections describe the components and accessories for the Cisco Unified IP Phone 6901 and 6911. Network and Access Ports The back of the CiscoUnified IP Phone 6901 includes a network port, which the phone uses to connect to the network. The back of the CiscoUnified IP Phone 6911 includes these ports: •...
Page 57: Install Cisco Unified Ip Phone
Handset Note Only the Cisco Unified IP Phone 6911 has a PC port. The Cisco Unified IP Phone 6901 does not have a PC port. The network port supports 10/100 megabits per second (Mb/s) half- or full-duplex connections to external devices.
Page 58 Phone Wall Mount You can mount the CiscoUnified IP Phone 6901 on the wall using a standard telephone wall plate with an opening for an RJ-45 connector. Cisco recommends that you use Leviton Wall Mount plate (Leviton type number: 4108W-0SP) to wall mount the CiscoUnified IP Phone 6901.
Page 59: Phone Startup Verification
Problems, on page 83 Network Settings If you are not using DHCP in your network, you must configure the Cisco Unified IP Phone after installing the phone on the network. You configure the following network settings: • IP address (IPv4) •...
Page 60 • On Cisco Unified Communications Operating System Administration, verify that the CAPF certificate has been installed. • The CAPF is running and configured. For more information, see Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 61: Cisco Unified Ip Phone Settings
TFTP Server. When DHCP is disabled, the administrator must manually assign the IP address, subnet mask, default router, and TFTP server on the phone. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 62 Step 3 Specify a PIN for the Local Phone Unlock PIN field in the Common Phone Profile Configuration window. Step 4 Click Save. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 63 Step 1 Go off-hook and press star (*), pound (#), and 0 keys simultaneously. On the Cisco Unified IP Phone 6911, you can also access IVR by pressing the speaker button followed by the *, #, and 0 keys simultaneously.
Page 64 Enable or Disable DHCP Press 3 to enable or disable DHCP. Enable or Disable 802.1X Press 4 to enable or disable 802.1X security. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 65 All configuration settings change to the default factory settings and the phone resets. It takes some time for the phone to reregister. Select this option only when needed. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 66 Cisco Unified IP Phone Settings IVR Configuration Menu Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 67: Features, Templates, Services, And User Setup
CiscoUnified Communications Manager, other documentation, and links to sections in this document that contains configuration procedures and related information. For information about using most of these features on the phone, see Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager (SCCP and SIP).
Page 68 Connects incoming calls automatically after a ring or two. For more informatio Manager Administra (Cisco Unified IP Phone 6911 only) Auto Answer works with the speakerphone. chapter. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 69 You can configure an audio alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 70 A computer telephony integration (CTI) route point can designate a virtual For more informatio device to receive multiple, simultaneous calls for application-controlled Manager Administra redirection. chapter. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 71 A light on the handset that indicates that a user has one or more new voice For more inform messages. • Cisco Unifie “Message W • Cisco Unifie Mail Conne chapter Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 72 Allows multiple phones to share the same phone number or allows a user to For more informatio share a phone number with a coworker. Manager System Gu chapter. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 73: Add Users To Cisco Unified Communications Manager
Adding users to CiscoUnifiedCommunications Manager allows you to display and maintain information about users and allows each user to perform these tasks: Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 74: User Options Web Pages Management
User Access to User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager End User group and associate the appropriate phone with the user.
Page 75: Add User To End User Group
In the list of records that appear, select the link for the user. Step 4 Select Device Association. The User Device Association window appears. Step 5 Enter the appropriate search criteria and click Find. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 76 • Hide All Settings: No call forward settings display on the User Options web pages. • Show Only Call Forward All: Only call forward all calls displays on the User Options web pages. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 77: Energywise Setup On Cisco Unified Ip Phone 6901 And 6911
Leaving the Allow EnergyWise Overrides checked with no days selected in the Enable Power Save Plus field does not disable Power Save Plus. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 78 EnergyWise Secret The security secret password that is used to communicate with the endpoints in the EnergyWise domain. The maximum length is 127. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 79: Ucr 2008 Setup
Set Up UCR 2008 in Com Phone Profile, on page 64 Set Up UCR 2008 in Phone Web Access Device > Phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 80: Set Up Ucr 2008 In Common Phone Profile
Set the FIPS Mode parameter to Enabled. Step 3 Set the SSH Access parameter to Disabled. Step 4 Set the 80-bit SRTCP parameter to Enabled. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 81: Set Up Ucr 2008 In Enterprise Phone Configuration
Step 2 Set the IP Addressing Mode parameter. Step 3 Set the IP Addressing Mode Preference for Signaling parameter. Step 4 Select Save. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 82 Features, Templates, Services, and User Setup Set Up UCR 2008 in Common Device Configuration Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 83: Self Care Portal Management
Set Up User Access to the Self Care Portal Before a user can access the Self Care Portal, you need to authorize the access. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 84: Customize The Self Care Portal Display
In the Self Care Portal area, set the Self Care Portal Default Server field. Step 3 Enable or disable the parameters that the users can access in the portal. Step 4 Select Save. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 85: Remote Monitoring Overview
Device Logs Area, on page 77 • Streaming Statistics Area, on page 81 Remote Monitoring Overview Each Cisco Unified IP Phone has a web page from which you can view information about the phone, that includes: • Device information • Network setup information •...
Page 86: Access Web Page For Phone
• On the CiscoUnified IP Phone, press the *, #, and 0 buttons simultaneously, enter the password, and then follow the voice prompts to review the network setting. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 87: Disable And Enable Web Page Access
Unique, fixed name that is automatically assigned to the phone based on the MAC addres Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 88: Network Setup Area
Host name that the DHCP server assigned to the phone. Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 89 SW Port Remote Configuration Indicates if the software port configuration of the speed and duplex mode for the SW po or disabled. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 90 Indicates whether the phone allows a device attached to the PC port to access the Voice V DSCP for Call Control Digital Signal Control Processing (DSCP) classification for call control signaling. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 91 Dynamic Host Configuration Protocol version 6 (DHCPv6) automatically assigns IPv devices when you connect them to the network. Cisco Unified IP Phones enable DHC Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 92: Network Statistics Area
Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no Direct Memory Access (DMA) descriptor Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 93: Device Logs Area
• Console Logs: Displays hyperlinks to individual log files. The console log files include debug and error messages received on the phone. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 94 • Network is busy the network loa • No network con phone: Verify t • DHCP server is configuration. • Errors persist: C Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 95 Occurs if you we compatible with the phone hardware. this phone that d phone. Check the load I UnifiedCommun Re-enter the load Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 96 XmlDefault.cnf.xml, or .cnf.xml corresponding Name of the configuration file. None. This is an info to the phone device name the configuration fil Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 97: Streaming Statistics Area
Number of times the RTCP Receiver Reports have been sent. Rcvr Report Time Sent Internal time stamp indication when a RTCP Receiver Report was sent. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 98 When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Related Topics Cisco Unified IP Phone Settings, on page 45 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 99: Troubleshooting And Maintenance Overview
If the phone does not go through the startup process, the cause may include faulty cables, bad connections, network outages, and lack of power. Or, the phone may be faulty. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 100 For instructions about accessing status messages and suggested actions to resolve the errors, see the Device Logs Area, on page Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 101 Problem If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly. In such a situation, it is likely that you are experiencing a systemwide failure, and other phones and devices are unable to start up properly.
Page 102: Cisco Unified Ip Phone Cannot Obtain Ip Address
Configuration File Corruption Solution If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls are affected. If the TFTP service is not running, many devices cannot start up successfully. For more...
Page 103: Cisco Unified Ip Phone Resets Unexpectedly
The phone fails to boot, and the message indicator flashes a red light. Cause When a Cisco Unified IP Phone boots, it performs an internal Power On Self Test (POST). POST checks for existing encryption functionality. If POST detects that encryption functionality is missing, the phone fails to boot, and the phone displays a flashing red light.
Page 104 If you are not the only administrator with access to Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 105: Audio Problems
PSTN. Cause In these cases, use of voice codecs such as G.729 and iLBC may result in poor voice quality. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 106 1. Verify the following: a. The Ethernet cable is attached. b. The Cisco CallManager service is running on the Cisco Unified Communications Manager server. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 107: Troubleshooting Procedures
If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 108: Determine Dns Or Connectivity Issues
On the CiscoUnifiedCommunications Manager server, verify that the local host files have the correct CiscoUnifiedCommunications Manager server name mapped to the correct IP address. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 109: General Troubleshooting Information
IP phones to reset, lose an active call, or be unable to initiate or answ or answer a call. Phones may not regain connectivity until a broadcast storm ends. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 110: Additional Troubleshooting Information
Choose from the sites available for your access level. • CiscoUnified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_troubleshoot_and_alerts.html Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 111: Maintenance
To perform a factory reset of a phone, you can use the IVR to reset the network settings to factory default or you can perform the following steps: Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 112: Voice Quality Monitoring
The line button LED turns red. The phone reboots when it is finished. Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP Phones use statistical metrics that are based on concealment events. The Digital Signal Processor (DSP) plays concealment frames to mask frame loss in the voice packet stream.
Page 113: Voice Quality Troubleshooting Tips
3percent. The MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these corresponding maximum MOS LQK scores under normal conditions with zero frame loss for Cisco Unified Phones 6901 and 6911: •...
Page 114: Cisco Unified Ip Phone Cleaning
To clean your CiscoUnified IP Phone, use only a dry soft cloth to gently wipe the phone. Do not apply liquids or powders directly on the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 115: Internal Support Web Site
Internal Web Site Overview If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to users.
Page 116: Phone Features User Subscription And Setup
• How the phone indicates that voice messages are waiting. Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 117: International User Support Overview
Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 118 International User Support Unified Communications Manager Endpoints Locale Installer Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 119: Technical Specifications
3.7 in. (9.4 cm) Depth • 1.8 in. (4.6 cm) - With footstand closed • 3.42 in. (8.7 cm) - With footstand open Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 120 • 100-240 VAC, 50-60 Hz, 0.5 A - When using the AC adapter • 48 VDC, 0.2 A - When using the in-line power over the network cable Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 121: Cable Specifications
The following table describes the network port connector pinouts. Table 24: Network Port Connector Pinouts Pin number Function BI_DA+ BI_DA- BI_DB+ BI_DC+ Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 122: Computer Port Connector
• Administrative tasks, such as an internal port scan or security scan. • Attacks that occur on your network, such as a Denial of Service attack. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 123: Basic Phone Administration Steps
• User’s Name: John Doe • User ID: johndoe • Phone model: 6901 • Protocol: SCCP Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 124: Cisco Unified Communications Manager User Addition
Proceed to Phone Setup, on page 109. Add User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager by following these steps: Procedure Step 1 Choose User Management >...
Page 125: Phone Setup
In the Device Information pane of this window: MAC Address Enter the MAC address of the phone, listed on a sticker on the back of phone. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 126 To configure the Predetermined Number for a feature, navigate to the Phone Button Template of Cisco Unified IP Phone 6911. In the template, 1 is always assigned to the line, so the button number minus 1 is the predetermined number that is provided by your system administrator.
Page 127 External Phone Number Mask Indicate phone number (or mask) that is used to send Caller ID information when a call is placed from this line. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 128: Perform Final End User Configuration Steps
Procedure Step 1 In the Directory Number Associations pane of the screen, set the primary extension from the drop-down list. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 129 Standard CCM End User Group. To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 130 Basic Phone Administration Steps Basic Phone Administration Steps Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 131 Cisco Unified IP Phone 6901. The wall mount plate must be ordered separately from the phone. The following figure and table show a list of items required to mount the Cisco Unified IP Phone 6901 on the wall using the Leviton Wall Mount plate.
Page 132 RJ45 Connector Step 2 Plug the RJ45 connector into the wall mount phone jack. Figure 3: RJ45 Connector in the Wall Mount Jack Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 133 Wall Mount Pin on the Wall Mount Plate Step 4 Firmly slide the IP Phone down into place. Figure 5: Sliding the IP Phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 134: Before You Begin
Wall Mount Components for Cisco Unified IP Phone 6911 The following section describes how to install the wall mount for use with the CiscoUnifiedIPPhone 6911. The following figure shows a list of items included in the Wall Mount Kit for the Cisco Unified IP Phone 6911.
Page 135: Install Bracket
Screw the anchor clockwise into the wall until it is seated flush. d) Use the included screws and a #2 Phillips-head screwdriver to attach the wall bracket to the wall. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 136 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips incorporated into the phone body. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 137 If you are using an external power supply, plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10/100 PC port. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 138 Step 5 Use the locking key to lock the phone to the wall bracket. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 139: Adjust Handset Rest
The hook should have a lip on which the handset catches when the phone is vertical. Follow the diagram and steps below to change the hookswitch hook. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 140 Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 141: Cisco Unified Ip Phone Non-Lockable Wall Mount
Figure 12: Back View of ADA Non-Lockable Wall Mount Kit Installed on Phone The following figure shows the wall mount kit installed on the phone. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 142 • Four #8-18 x 1.25-inch Phillips-head screws with four anchors • Two M2.5 x 6 mm machine screws • One 6-inch Ethernet cable Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 143: Install Non-Lockable Wall Mount Kit For Phone
Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Figure 15: Mount Wall Bracket The following figure shows the steps to mount the wall bracket. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 144 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips incorporated into the phone body. Figure 16: Attach Phone Bracket The following figure shows how to attach the phone bracket. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 145 (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Figure 17: Attach Cables The following figure shows the cable attachment. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 146: Remove Phone From Non-Lockable Wall Mount
The phone mounting plate contains two tabs to lock the plate into the wall bracket. The following figure shows the location and shape of the tabs. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 147 Press firmly inwards (towards the phone) to disengage the tabs, lift up on the phone to release the phone from the wall bracket, and then pull the phone towards you. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 148 Cisco Unified IP Phone Non-Lockable Wall Mount Cisco Unified IP Phone Non-Lockable Wall Mount Figure 19: Disengage Tabs The following figure shows how to disengage the tabs. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 149: Feature Support
For details about user interface differences and feature use, refer to the Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified IP Phone 6901 and 6911 (SCCP and SIP). The guide is available at this URL: http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html...
Page 150 Call Recording Not supported Not supported Call Waiting Supported Supported Calling features - Call Waiting Call Waiting Ring Not supported Not supported Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 151 Features of your Cisco Unified IP Phone Power-Saving mode E-SRST Service Not supported Not supported Improvements Fast Dial Service Not supported Not supported Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 152 Supported Messages Minimum Ring Volume Not supported Not supported Mobile Connect Not supported Not supported Mobile Voice Access Not supported Not supported Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 153 Not supported Buttons as Softkeys PSTN Mode Not supported Not supported Rate Limit for Multicast and Not supported Not supported Broadcast Traffic Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 154 Calling features - Transfer Transfer - Direct Transfer Not supported Not supported Not supported Not supported Time Zone Update Partially Partially supported supported Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 155 For more information, see the following s user guide UCR 2008 Supported Not supported Voice Mail Supported Supported Messages Web Access Disabled by Supported Supported Default Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Page 156 Feature Support by Protocol Feature Support by Protocol Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

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