Jabra Elite Sport FAQ

FAQ - Top questions

How do I get the best experience when I unpack my new Jabra Elite Sport earbuds?
To get the best experience with your new Jabra Elite Sport, follow these first time steps.

1. Place both earbuds in the charging case and charge them for 3 hours.
2. Remove the earbuds, and they will go into pairing mode automatically. Pair the earbuds with your smartphone.
3. Remove all the EarGels and EarWings from the box. Start with the EarWing that is already fitted on the earbud, and try each EarGel until the fit feels tight and snug. If necessary, try a larger EarWing.
4. Download Jabra Sport Life. The app will notify you when new firmware is released.
5. Go and do some sport!

How do I pair my Jabra Elite Sport with Apple iOS 8 or later?
Use the following steps:

1. Take the Jabra Elite Sport out of the charging case.
2. Turn off the Jabra Elite Sport.
3. On the right earbud, press and hold the Multi-function button (3 seconds) until the pairing instructions are announced.
   
4. Go to the Bluetooth menu on your iOS device and pair with Jabra Elite Sport.
   
   When you have paired with the Jabra Elite Sport, your pairing list will look like this.
   
   Note: A second Bluetooth profile, for Jabra Elite Smart, will also appear on the pairing list. Only pair with this profile if you intend to use your Jabra Elite Smart with Apple Healthbook. Note that using your earbuds with Apple Healthbook may reduce the battery time.

How do I pair my Jabra Elite Sport with my smartphone?
Use the pairing instructions that are appropriate for your situation.

First time pairing directly from the box

1. Remove Jabra Elite Sport from the box.
2. Press and hold the Multi-function button located on the right earbud (3 seconds) until the pairing instructions are announced.
   
3. Follow the voice-guided instructions to pair with your smartphone. Enter "0000" (four zeros) if you are asked for a PIN.
4. You may need to press and hold the Volume down button (3 seconds) located on the left earbud to turn it on.
   

First time pairing after first time charge

1. Turn on Bluetooth on your smartphone.
2. Remove the Jabra Elite Sport from the charging case.
3. Your Jabra Elite Sport automatically turns on and is ready to pair with your smartphone.
4. Follow the voice-guided instructions to pair. Enter "0000" (four zeros) if you are asked for a PIN.

Second time pairing

1. Turn on Bluetooth on your smartphone.
2. Remove the Jabra Elite Sport from the charging case.
3. Turn off the Jabra Elite Sport.
4. Press and hold the Multi-function button located on the right earbud (3 seconds) until the pairing instructions are announced.
   
5. Follow the voice-guided instructions to pair with your smartphone. Enter "0000" (four zeros) if you are asked for a PIN.

What do the LED lights on my Jabra Elite Sport mean?

Earbuds

Charging case

Charging case LED – flashing red after a firmware update
The charging case was not updated correctly. We recommend you connect the charging case to a power supply. Then remove the earbuds from the case, replace them in the case, and close the lid. This will complete the firmware update.

Need more help? Please contact Jabra Support at the bottom of the page and we will do our best to help you.

How do I turn off voice guidance on my Jabra Elite Sport?
Prerequisites

• Jabra Sport Life app version 2.8 - Android
• Jabra Sport Life app version 2.8 - iOS

Voice guidance is turned on, as the default setting, on your Jabra Elite Sport. To change the setting, follow these steps:

1. Open Jabra Sport Life.
2. Make sure your Jabra Elite Sport is paired with your smartphone.
3. Tap Settings.
4. Tap Headphone settings.
5. Tap Headphone readouts to turn voice guidance off or on.

Note: These steps do not affect on-the-go updates from the app during a workout.