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Ariel Rider X-Class 60V User Manual

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Ariel Rider X-Class 60V User Manual

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Summary of Contents for Ariel Rider X-Class 60V

  • Page 1: Ariel Rider X-Class 60V User Manual

    Ariel Rider X-Class 60V User Manual...

  • Page 2: Welcome To Ariel Rider

    As you begin this exciting journey with your new Ariel Rider X-Class, we encourage you to explore all the features and capabilities of your ebike. Please take a moment to read through this manual carefully—it’s packed with everything you need to enjoy your bike safely and efficiently.

  • Page 3: Join The Ariel Rider Community

    ArielRider.com Join the Ariel Rider Community! Your adventure with Ariel Rider doesn’t end with your bike — it’s just the beginning. Connect with a vibrant community of passionate riders who share your love for exploring the world on two wheels.

  • Page 4: Contact Ariel Rider Customer Support

    ArielRider.com Contact Ariel Rider Customer Support We’re here to help! If you have any questions, need assistance, or require support with your Ariel Rider bike, feel free to reach out to our dedicated customer support team: ● Email: info@arielrider.com ● Phone: +1 (800) 573-1840 (Available Monday to Friday, 9:00 AM –...
  • Page 5 By purchasing, using, or allowing the use of Ariel Rider products, you acknowledge and agree that the use of ebikes carries inherent risks. YOU EXPRESSLY AND VOLUNTARILY ASSUME ALL RISKS, INCLUDING THE RISK OF DEATH OR PERSONAL INJURY, ASSOCIATED WITH USING ARIEL RIDER PRODUCTS, WHETHER OR NOT SUCH RISKS RESULT FROM THE NEGLIGENCE OR OTHER FAULT OF ARIEL RIDER, AS DETERMINED BY A COURT OF COMPETENT JURISDICTION.
  • Page 6 ArielRider.com Your use of the Ariel Rider product is entirely at your own risk, and you waive any and all claims against Ariel Rider for damages or injuries arising from its use. 6/116...

  • Page 7: Table Of Contents

    ArielRider.com Table of Contents Ariel Rider X-Class 60V User Manual Welcome to Ariel Rider! Join the Ariel Rider Community! Contact Ariel Rider Customer Support Table of Contents 1. Introduction and General Information Product Overview Legal and Safety Disclaimers 2. Safety Guidelines Personal and Road Safety Helmet and Reflective Gear Recommendations...
  • Page 8 ArielRider.com 1. Handlebar Assembly 2. Wheel Installation 3. Pedal Installation 4. Torque Specifications Testing After Assembly: Checklist to Ensure Proper Assembly and Safety 1. General Assembly 2. Handlebar and Steering 3. Wheels and Tires 4. Brakes 5. Pedals and Crankset 6.
  • Page 9 ArielRider.com Adjusting Assist Levels Using the Throttle Safely Additional Safety Tips Headlights and Indicators Forks Shocks 7. Display Instructions Overview Key Functions Advanced Settings Unit setting Pedal-assist level range setting Wheel diameter settings Speed limit setting Boot password setting Modify the boot password settings Automatic shutdown setting Trip reset setting Bluetooth lock settings...
  • Page 10 ArielRider.com 1. Tire Pressure Recommendations 2. Brake Functionality Tests 3. Ensuring All Connections Are Secure 4. Final Check 9. Maintenance and Troubleshooting Regular Maintenance 1. Cleaning and Lubrication 2. Component Inspection Schedule Weekly (or Every 50 Miles) Monthly Maintenance Checklist (or Every 200 Miles) Six-Month Maintenance Checklist (or Every 1,000 Miles) Annual Maintenance Checklist (or Every 2,000 Miles) General Tips...
  • Page 11 ArielRider.com 2. Warranty Exclusions 3. Steps for Making a Warranty Claim Important Notes 11. Legal Information 12. General Warnings Wet Weather Night Riding Parental Responsibility Consumer Misuse 13. Warranty Terms Actions that Void Warranty: Components & Issues Not Covered Under Warranty: Component Wear and Maintenance 14.

  • Page 12: Introduction And General Information

    The Ariel Rider X-Class: A Bold Redesign of a Proven Icon Since its debut in 2020, the Ariel Rider X-Class has been a symbol of power, performance, and versatility in the ebike market. Now, with its first complete redesign, the X-Class is better than ever, setting a new benchmark for innovation and style.
  • Page 13 Always maintain physical control of the bike to prevent tipping or instability while cargo is being loaded, secured, or attached. Failure to follow these instructions can result in injuries or damages. Ariel Rider shall not be held responsible for any injuries, damages, or losses arising from cargo being loaded, secured, or attached to an Ariel Rider motorbike.

  • Page 14: Legal And Safety Disclaimers

    Failure to comply with local regulations may result in fines, penalties, or restrictions on use. Ariel Rider is not liable for any legal or regulatory infractions resulting from the improper or unauthorized use of the X-Class. Riders are encouraged to consult their local transportation or motor vehicle authorities for specific guidelines and restrictions...

  • Page 15: Safety Guidelines

    Some states, such as California, may require DOT-approved helmets for every rider. It is the rider’s responsibility to review and comply with local helmet laws and requirements. Ariel Rider is not liable for any fines, penalties, or injuries resulting from non-compliance with helmet regulations.

  • Page 16: Riding Tips For Safe Operation

    Riding Tips for Safe Operation To ensure a safe and enjoyable ride on your Ariel Rider X-Class, always stay focused and alert while on the road. Avoid using distractions such as headphones, earbuds, or phones while riding, as they can impair your ability to hear approaching vehicles or respond to sudden changes in your environment.

  • Page 17: Electrical Safety

    ArielRider.com Electrical Safety Proper Handling of Batteries and Chargers To ensure the safety and longevity of your Ariel Rider X-Class battery and charger, it is crucial to handle them with care and follow these guidelines: 1. Charging Environment: Always charge the battery in a dry, well-ventilated area, away from direct sunlight, extreme temperatures, or flammable materials.
  • Page 18 ArielRider.com 5. Damage Prevention: Do not drop, puncture, or expose the battery to physical damage. A damaged battery can pose serious safety risks, including fire or leakage. If the battery or charger shows signs of damage (e.g., cracks, swelling, or burnt odor), discontinue use immediately and contact customer support.

  • Page 19: Warnings Against Tampering With Electrical Components

    These actions can result in overheating, damage to critical components, or even catastrophic failure during operation. If you experience any issues with the electrical components, contact Ariel Rider's customer support or an authorized technician for assistance. Do not attempt repairs or modifications yourself unless explicitly instructed in this manual.

  • Page 20: Brake And Suspension Safety

    ArielRider.com Brake and Suspension Safety To ensure safe and reliable operation of your Ariel Rider X-Class, it is essential to regularly inspect and maintain both the brakes and suspension system. Proper care of these critical components enhances performance and reduces the risk of accidents.

  • Page 21: Suspension Safety

    ArielRider.com Suspension Safety 1. Inspection: ○ Check the front and rear suspension for visible damage, such as cracks, leaks, or loose components. ○ Inspect the fork stanchions and rear shock for dirt or debris buildup that may hinder performance. ○ Measure sag (the amount of suspension travel when the bike is under load) to ensure it matches your weight and riding style.

  • Page 22: General Safety Tips

    ● If you are unsure how to perform maintenance or adjustments, consult a certified technician or refer to the instructional resources provided by Ariel Rider. By maintaining your brakes and suspension regularly, you ensure a smooth and controlled ride while minimizing the risk of accidents.

  • Page 23: What's In The Box

    ArielRider.com 3. What’s in the Box ● List of included components (bike frame, battery, charger, tools, etc.). ○ Bike ○ Front Wheel ○ Front Fender ○ Charger ○ User Manual ○ Headlight ○ Tool Kit ○ Pedals ○ Keys 23/116...

  • Page 24: Assembly Instructions

    Step-by-Step Guide NOTICE: The following assembly steps are only a general guide to assist in the assembly of your bike from Ariel Rider and is not a complete or comprehensive manual of all aspects of assembly, maintenance, and repair. We recommend you consult a certified, reputable bike mechanic to assist in the assembly, repair, and maintenance of your bike.

  • Page 25: Wheel Installation

    ArielRider.com 2. Wheel Installation Align the disc rotor and secure the wheel using axle bolts. Performance Edition: NOTE: Before tightening the front axle on the Performance Edition, all 4 pinch bolts must be loosened so that the axle can move freely. After the axle bolts (5mm wrench) are tightened, proceed with tightening the 4 pinch bolts (4mm wrench).
  • Page 26 ArielRider.com Comfort and Off-Road Editions: For models that do not have pinch bolts: Use a 5mm Hex Wrench to tighten the axle bolts to 12NM 26/116...

  • Page 27: Pedal Installation

    ArielRider.com 3. Pedal Installation Correct orientation for left and right pedals. 27/116...

  • Page 28: Torque Specifications

    ArielRider.com 4. Torque Specifications Hardware Location Hardware Recommended Torque Value Handlebar Area Handlebar Stem Clamp Bolts Handlebar Area Stem Faceplate Bolts Handlebar Area Brake Lever Clamp Bolt Handlebar Area Shifter Clamp Screw Handlebar Area Stem Angle Adjust Not used Brakes Caliper Adapter to Frame 10 NM Brakes...
  • Page 29 Ariel Rider shall not be responsible for any and all injuries or damages resulting from hardware not being tightened correctly or components that are not properly assembled.

  • Page 30: Testing After Assembly: Checklist To Ensure Proper Assembly And Safety

    Otherwise, the handlebar stem and/or seat post may come loose and can result in loss of control, damage to the bike, or property, serious injury, and/or death. Ariel Rider shall not be responsible for any and all damages resulting from any latches, levers, and quick releases not being properly secured or that are damaged.

  • Page 31: Wheels And Tires

    ArielRider.com 3. Wheels and Tires ● Confirm that both wheels are securely fastened, with axle nuts or quick-release mechanisms tightened appropriately. ● Inspect tires for correct inflation to the recommended PSI, free of punctures, cracks, or deformations. ● Spin both wheels to ensure they rotate freely without wobbling or contacting brake pads or other components.

  • Page 32: Battery And Electrical System

    ArielRider.com 6. Battery and Electrical System ● Check that the battery is properly seated and locked into place with the key removed. ● Power on the bike and verify that the display lights up and all functions (speed, battery level, assist levels) are operational.

  • Page 33: Shocks (If Applicable)

    ● Listen for unusual sounds and feel for any instability, addressing any issues immediately. This checklist ensures that your Ariel Rider X-Class is assembled correctly and safe for use. If you identify any issues during testing, stop riding immediately and make necessary adjustments or consult a professional technician.

  • Page 34: Battery And Charging

    Do not open the battery housing, which will void the warranty and can result in damage to the battery, or property, serious injury, and/or death. Ariel Rider shall not be responsible for any and all damages or injuries resulting from opening the battery housing.

  • Page 35: Charging Instructions - Step-By-Step Guide For Safe Charging

    ○ Ensure the charging area is stable and free from water or moisture. 2. Prepare the Charger and Battery ○ Use only the original charger provided with your Ariel Rider X-Class. Using incompatible chargers can damage the battery and void the warranty.
  • Page 36 ArielRider.com 4. Connect the Charger to the Battery ○ Align the charger’s plug with the battery’s charging port, ensuring proper orientation. ○ Gently insert the plug without forcing it to avoid damaging the connectors. 5. Plug the Charger into the Wall Outlet ○...

  • Page 37: Additional Safety Tips

    In the case of damage to the terminals or battery mounts, please discontinue use and contact Ariel Rider Technical Support immediately. Ariel Rider shall not be responsible for any and all injuries or damage resulting from damaged batteries.

  • Page 38: Long-Term Care - Tips For Extending Battery Life

    ArielRider.com Long-Term Care - Tips for Extending Battery Life Proper care and usage of your Ariel Rider X-Class battery can significantly extend its lifespan and maintain its performance. Follow these tips to get the most out of your battery: 1. Avoid Extreme Temperatures ○...
  • Page 39 ○ Never store the battery near corrosive substances, high humidity, or in environments prone to temperature fluctuations. Please adhere to the instructions provided for properly storing your Ariel Rider motorbike and battery. Failure to follow the recommended battery storage procedures may result in a non-functional battery, and such damage will not be covered under warranty.
  • Page 40 ○ Periodically check for any signs of damage, swelling, or corrosion. If you notice anything unusual, stop using the battery and contact Ariel Rider customer support immediately. By following these tips, you can maximize your Ariel Rider X-Class battery’s lifespan and performance, ensuring a reliable and enjoyable riding experience for years to come.

  • Page 41: Operating The Bike

    Ariel Rider motorbike. For your safety, always follow the instructions and warnings in this manual. Do not attempt to operate your Ariel Rider motorbike until you have a thorough understanding of its controls and operation.

  • Page 42: Powering On And Off

    ArielRider.com Powering On and Off Main Power/Battery on/off switch: ○ Press in the power switch on the side of your ebike frame. This turns on the main battery and will remain in the recessed position until pressed again. If your bike has the optional 2 battery, press in the power switch on it as well.

  • Page 43: Pedal Assist And Throttle

    How to Adjust Assist Levels and Use the Throttle Safely The Ariel Rider X-Class allows you to tailor your riding experience using adjustable pedal-assist levels and a throttle for added convenience. Proper use of these features enhances your ride while maintaining safety.
  • Page 44 ArielRider.com 4. Transition Smoothly ○ Adjust assist levels gradually to avoid sudden surges in power, which can be unsafe, especially in crowded or uneven areas. IMPORTANT: YOUR BATTERY WILL ENTER SLEEP MODE AFTER 20 MINUTES OF INACTIVITY. TO WAKE IT UP, PRESS AND HOLD THE POWER BUTTON ON THE BATTERY.

  • Page 45: Using The Throttle Safely

    ArielRider.com Using the Throttle Safely 1. Locate the Throttle The throttle is typically positioned on the right handlebar and can be activated by twisting or pressing it gently. 2. Start Slowly Gently engage the throttle to avoid sudden acceleration. This is particularly important when starting from a stop or riding in tight spaces.

  • Page 46: Additional Safety Tips

    ● Adjust settings as needed for weather, terrain, or riding conditions. By mastering the use of pedal-assist levels and the throttle, you can enjoy a smoother and safer ride while making the most of your Ariel Rider X-Class’s advanced features. 46/116...
  • Page 47 Failing to properly familiarize yourself with the operation of the power system on your Ariel Rider motorbike can result in serious injury or death. Please heed this warning and take the necessary precautions to ensure safe use. Your safety is our priority.

  • Page 48: Headlights And Indicators

    ArielRider.com Headlights and Indicators ● Turning lights on/off and checking functionality. 48/116...

  • Page 49: Forks

    ArielRider.com Forks ● Adjustment is done via the knob shown below: 49/116...

  • Page 50: Shocks

    ArielRider.com Shocks ● Adjustments can be done from the knob shown in the photo below (if applicable): Compression adjustment Rebound adjustment 50/116...

  • Page 51: Display Instructions

    ArielRider.com 7. Display Instructions 51/116...

  • Page 52: Overview

    ArielRider.com Display Overview 52/116...
  • Page 53 ArielRider.com Keypad The Keypad has 3 buttons: "Power", "+ (plus)", and "- (minus)". As shown in the image below: 53/116...

  • Page 54: Key Functions

    ArielRider.com Key Functions Turning on the display:: 1. Make sure the main/battery power switch is on and illuminated. 2. Long press the power button on the display keypad for 3 seconds. Display will turn on. Walk Assist Walk assist provides a small amount of motor power at low speeds to help at times when you are walking with the bike.
  • Page 55 ArielRider.com Speedometer Mode and TRIP/ODOMETER display: - Press the power button once to briefly display the maximum (MAX) speed of the current riding session. - Press the power button 2 times to briefly display the average (AVG) speed of the current riding session. - Press the power button 4 times to change the trip mileage display to odometer (ODO) - NOTE: Each time the bike is turned off, the MAX and AVG speeds are reset to 00.0 mph.
  • Page 56 ArielRider.com Battery Charge Level: - When the battery is fully charged, all five power lights will be illuminated. If the battery starts to flash, it indicates that the voltage is low and requires immediate charging. Please refer to the figure below for clarification 56/116...

  • Page 57: Advanced Settings

    ArielRider.com Advanced Settings To enter the Advanced Settings menu, the bike must be stationary (not moving). For the best safety and reliability, many of these settings should be left at their default values. To access the Advanced Settings menu, and make adjustments: - Double-click the power button to enter the personalized parameter setting interface.

  • Page 58: Unit Setting

    ArielRider.com Advanced Settings (continued) P1 - Unit Setting menu of the speedometer (miles or kilometers) - Use the + and - buttons to choose either 0 (kph) or 1 (mph). Press the power button to save your selection and return to the Advanced Settings menu: 58/116...

  • Page 59: Pedal-Assist Level Range Setting

    ArielRider.com Advanced Settings (continued) P2 - Pedal Assist (PAS) levels setting: (default 0-5) - This setting adjusts the number of selectable Pedal Assist (PAS) levels: 0-3, 1-3, 0-5, 1-5, 0-9, 1-9 - NOTE: The maximum power output does not change, this only changes the number of increments between Advanced Settings minimum and maximum assist.

  • Page 60: Wheel Diameter Settings

    ArielRider.com Advanced Settings (continued) P3 - Wheel Diameter setting: (default 24.0) - The wheel diameter can be adjusted to match the installed wheel and tire diameter. This can be adjusted in increments of 0.5 inches if desired. - Use the + and - buttons to select the desired wheel diameter (8-30). Press the power button to save your selection, and return to the Advanced Settings menu: 60/116...

  • Page 61: Speed Limit Setting

    ArielRider.com Advanced Settings (continued) P4 - Speed limit option: (default 20mph) - Not Adjustable/locked. 61/116...

  • Page 62: Boot Password Setting

    ArielRider.com Advanced Settings (continued) P5 – Boot Password enable (default: n): - To enable the boot password select ‘y’ (default password 1919). - Press the power button to save your selection, and return to the Advanced Settings menu 62/116...

  • Page 63: Modify The Boot Password Settings

    ArielRider.com Advanced Settings (continued) P6 - Modify the boot password (default 1919) - To change the boot password, start by entering the old password. If you enter the correct password, you will see the prompt "PAS." If the password is incorrect, you will receive an "ERROR" message. - After successful entry of the old password, input the new password using the + and –...

  • Page 64: Automatic Shutdown Setting

    ArielRider.com Advanced Settings (continued) P7 - Automatic Shutdown Setting (default 8) NOTE: This setting only affects automatic shutdown of the bike via the display. The batteries have their own non-adjustable automatic shutdown that activates after 20 minutes of inactivity. It is always recommended to use the main power switch to turn off the power when you are finished riding your bike.

  • Page 65: Trip Reset Setting

    ArielRider.com Advanced Settings (continued) P8 - TRIP reset: - Select ‘y’ to clear the trip mileage; - After making your selection, press the Power Button once to confirm and return to the Advanced Settings menu. 65/116...

  • Page 66: Bluetooth Lock Settings

    ArielRider.com Advanced Settings (continued) bt - Bluetooth Unlock setting (default: n) - This setting enables the Bluetooth Unlocking function. This feature is designed as an easy way to unlock the display just by connecting to the bike through the app. It provides an easy way to bypass the lock screen when the Boot Password feature is used.

  • Page 67: Bluetooth Unlock Distance Level Setting

    ArielRider.com Advanced Settings (continued) bU - Bluetooth Unlock distance level setting (default: 5) - This setting adjusts the distance to unlock the bike with the Bluetooth Unlock function. - 1 is the closest distance, - 5 is the longest distance - Press the + and - keys to make your selection.

  • Page 68: Bluetooth Version Information Display

    ArielRider.com Advanced Settings (continued) bv – Bluetooth version information - This menu option displays the Bluetooth software version of the display. This is not an adjustable setting. 68/116...

  • Page 69: Error Codes

    ArielRider.com ERROR CODES If the electric control system of the electric vehicle malfunctions, the display will automatically show an error code. Please refer to the list below for detailed definitions of each error code: Error Code Description Throttle not at 0/rest when powering on the bike. Battery Voltage is too low.

  • Page 70: Pre-Ride Checks

    ArielRider.com 8. Pre-Ride Checklist Before every ride, it’s essential to perform a quick pre-ride inspection of your Ariel Rider X-Class to ensure safety and optimal performance. Use this checklist to verify key components: 1. Tire Pressure Recommendations ● Check the tire pressure using a reliable pressure gauge.

  • Page 71: Brake Functionality Tests

    ArielRider.com ● Inspect tires for any visible damage, such as cuts, punctures, or excessive wear. Replace if necessary. 2. Brake Functionality Tests ● Check Brake Levers: Squeeze the brake levers to ensure they feel firm and responsive. They should not feel spongy or touch the handlebars when fully engaged.

  • Page 72: Final Check

    ● Take a brief test ride in a safe area to confirm that all systems function properly. Performing this pre-ride checklist ensures your Ariel Rider X-Class is safe and ready for every adventure, giving you confidence and peace of mind on the road.

  • Page 73: Maintenance And Troubleshooting

    To ensure optimal performance and safety, adhere to the following inspection schedule. Neglecting these tasks may lead to unsafe operation, void the warranty, and increase the risk of injury or damage. Ariel Rider assumes no liability for damages or injuries resulting from failure to perform proper maintenance.
  • Page 74 ArielRider.com Lubricating Moving Parts: ● Apply a high-quality bicycle chain lubricant to the chain every 100-150 miles or more frequently in wet or dusty conditions. ● Clean the chain with a degreaser before reapplying lubricant if it is excessively dirty. ●...

  • Page 75: Component Inspection Schedule

    ArielRider.com 2. Component Inspection Schedule These inspections are critical to maintaining safety and durability. Riders who push their bikes to the limit should perform inspections more frequently. Weekly (or Every 50 Miles) ● Tires: Check tire pressure using a reliable gauge and maintain it within the recommended PSI range. ●...
  • Page 76 ArielRider.com Inspect all cables (mechanical and electrical) for wear, fraying, or loose connections. Secure or replace ● damaged cables immediately. Headset and Handlebar: ● Ensure the headset is tight and handlebars are properly aligned with the front wheel. Check for any play ●...

  • Page 77: Monthly Maintenance Checklist (Or Every 200 Miles)

    ArielRider.com Monthly Maintenance Checklist (or Every 200 Miles) Perform all Weekly Checks plus the following: ● Chain and Drivetrain: ● Measure chain wear using a chain wear gauge and inspect for stiffness or rust. Replace the chain if elongation exceeds specifications. ●...
  • Page 78 ArielRider.com ● Suspension (if applicable): ● Check for leaks, dirt buildup, or scratches on the stanchions or seals. Clean the suspension and lubricate seals as necessary. ● Bolts and Fasteners: ● Tighten all bolts to the manufacturer’s torque specifications. Pay special attention to high-stress areas, such as the handlebar stem, suspension, motor mounts, and axle nuts.

  • Page 79: Six-Month Maintenance Checklist (Or Every 1,000 Miles)

    ArielRider.com Six-Month Maintenance Checklist (or Every 1,000 Miles) Perform all Weekly and Monthly Checks plus the following: ● Suspension Inspection: ● Test front and rear suspension for proper rebound and compression. ● Check for wear on pivot points and lubricate or replace parts as needed. ●...
  • Page 80 ArielRider.com ● Check for cracks or deformation in the rims and replace damaged wheels immediately. ● Kickstand and Frame Inspection: ● Test the kickstand for stability and inspect the mounting hardware. Tighten or replace as necessary. ● Examine the frame for cracks, scratches, or stress points that could compromise safety. ●...

  • Page 81: Annual Maintenance Checklist (Or Every 2,000 Miles)

    ArielRider.com Annual Maintenance Checklist (or Every 2,000 Miles) Perform all Weekly, Monthly, and Six-Month Checks plus the following: ● Professional Tune-Up: ● Schedule a full inspection with a certified bike mechanic to address advanced maintenance tasks and ensure all components meet safety standards. ●...
  • Page 82 ArielRider.com ● Replace any electrical components showing signs of aging or degradation. ● Frame and Structural Integrity: ● Perform a detailed inspection of the entire frame for cracks, bends, or signs of metal fatigue. ● Check all welds and joints for stress or failure points. ●...

  • Page 83: General Tips

    Failure to perform the recommended maintenance, neglecting component wear, or continuing to use damaged or worn parts can lead to serious injury, unsafe operation, or void the warranty. Ariel Rider disclaims any liability for damages, injuries, or failures resulting from insufficient maintenance or improper repairs.

  • Page 84: Troubleshooting Guide

    ArielRider.com Troubleshooting Guide If you experience issues with your Ariel Rider X-Class, this guide provides solutions for some of the most common problems. For additional support, scan the QR code below to access detailed video tutorials and step-by-step instructions or visit arielrider.com/helpcenter.

  • Page 85: Battery Not Charging

    ArielRider.com 1. Battery Not Charging Possible Causes and Solutions ● Charger not connected properly: ○ Ensure the charger is securely plugged into both the battery and a functioning wall outlet. ● Damaged charger or cables: ○ Inspect the charger and its cables for visible damage. Replace if necessary. ●...

  • Page 86: Motor Not Starting

    ArielRider.com 2. Motor Not Starting Possible Causes and Solutions ● The power switch is off: ○ Ensure the bike is powered on, and the display is active. ● Battery not connected securely: ○ Check that the battery is properly seated and locked into place. ●...

  • Page 87: Display Not Turning On

    ○ Charge the battery fully and try powering on the display again. ● Loose display connections: ○ Inspect the display wiring to ensure all connections are secure. ● Faulty display unit: ○ If the issue persists, the display may need replacement. Contact Ariel Rider support for assistance. 87/116...

  • Page 88: Unusual Noises During Operation

    ArielRider.com 4. Unusual Noises During Operation Possible Causes and Solutions ● Loose components: ○ Check for loose bolts or fasteners on the motor, wheels, or drivetrain and tighten as needed. ● Dirty or dry chain: ○ Clean and lubricate the chain to eliminate squeaking or grinding noises. ●...

  • Page 89: Bike Won't Power Off

    ArielRider.com 5. Bike Won’t Power Off Possible Causes and Solutions ● Display malfunction: ○ Hold the power button for 5-10 seconds to force a reset. ● Battery stuck in ON mode: ○ Remove the battery from the bike to disconnect the power and then reinstall it. 89/116...

  • Page 90: Qr Code For Video Tutorials

    Scan the QR code below for step-by-step video tutorials covering assembly, troubleshooting, and maintenance. Alternatively, visit the helpcenter on our website: https://arielrider.com/helpcenter If your issue persists after following this guide, please contact Ariel Rider customer support for further assistance. We’re here to help get you back on the road! 90/116...

  • Page 91: Warranty And Support

    10. Warranty and Support Warranty Terms The Ariel Rider X-Class is backed by a comprehensive warranty to ensure your satisfaction and peace of mind. Please read the following warranty terms carefully to understand coverage, exclusions, and the process for making a claim.

  • Page 92: Warranty Exclusions

    ArielRider.com 2. Warranty Exclusions The warranty does not cover the following: ● Normal wear and tear, including but not limited to brake pads, tires, chains, and grips. ● Damage caused by misuse, neglect, abuse, improper assembly, or unauthorized modifications. ● Issues arising from failure to follow proper maintenance or storage procedures outlined in the user manual.

  • Page 93: Steps For Making A Warranty Claim

    ● Provide a detailed description of the problem and attach the required documentation. Step 4: Evaluation and Approval ● Ariel Rider’s technical team will review your claim and may request additional information or perform a diagnostic evaluation. ● If approved, the defective part will be repaired or replaced at no cost to you, subject to the warranty terms.

  • Page 94: Important Notes

    ArielRider.com Step 5: Shipping and Repairs ● If a replacement or repair is required, Ariel Rider will provide instructions on how to proceed. Shipping costs for returning the product may be the customer’s responsibility, depending on the claim. Important Notes ●...

  • Page 95: Legal Information

    Ariel Rider motorbikes are shipped partially assembled and require final assembly by the purchaser. It is mandatory for the final assembly and safety check to be conducted by a reputable and qualified bicycle or motorbike mechanic.
  • Page 96 ● Unauthorized modifications or alterations to the motorbike’s components. The Ariel Rider X-Class is sold "as is," with Ariel Rider’s liability limited to the terms of the warranty. By using this product, the purchaser and rider acknowledge and accept full responsibility for its lawful operation and waive any claims against Ariel Rider for non-compliance with local regulations.

  • Page 97: General Warnings

    ● Substance Use: Never operate the bike under the influence of drugs, alcohol, or other impairing substances. ● Rider Requirements: The X-Class 60V is designed for users aged 18 and older with the physical and mental capabilities to operate safely. Consult a physician if you have impairments.

  • Page 98: Night Riding

    ● Ariel Rider waives any and all liability for injuries resulting from consumer misuse of an Ariel Rider Electric Bicycle (“bike”). The subsequent information provides consumer use requirements pursuant to e-bike state laws, however the stated requirements are not exhaustive and merely serves as a reference for misuse which Ariel Rider shall accept no liability for.
  • Page 99 Washington, (2) if the court determines that it is highly probable that the claimant would be unable to enforce a judgment against any manufacturer, (3) if Ariel Rider provides plans or specifications for the manufacture or preparation of the product and such plans or specifications were a proximate cause of the defect in the product, or (4) if the Bikes are marketed under a trade or brand name of Ariel Rider.
  • Page 100 TX CIV PRAC & REM §82.003 and applying to those residing in Texas, Ariel Rider shall not be liable for any product liability action due to the fact that electronic bicycles are products known to be unsafe by the ordinary consumer who consumes the product with the ordinary knowledge common to the community.
  • Page 101 Riders are required to wear a properly fitted and fastened bicycle helmet that meets applicable safety standards while operating the e-bike. Additionally, riders must comply with all age restrictions pertinent to the e-bike's classification. Ariel Rider is not liable for any injuries or legal issues resulting from failure to adhere to helmet use and age requirements.
  • Page 102 Unless the e-bike is specifically designed and equipped to carry passengers, riders must not transport passengers on the e-bike. Carrying passengers may impair the rider's ability to operate the e-bike safely and is prohibited. Ariel Rider is not liable for any injuries or damages resulting from the transportation of passengers.
  • Page 103 IL ST CH 735 §5/13-213 and applying to those residing in Illinois, Ariel Rider shall not be liable for injury or damages claimed to have resulted from an alteration, modification, or change of the Bike, when that injury or damage is claimed to have resulted from said alteration, modification, or change of the Bike.
  • Page 104 New Jersey, Ariel Rider shall not be liable for avoidably or unavoidably unsafe aspects of the Bike, regardless of whether or not Ariel Rider provides adequate warning or instruction. Ariel Rider shall not be responsible for...
  • Page 105 Bike user or a material risk that is a matter of common knowledge to those in the same or similar position as the person upon whose injury a claim is premised on. Ariel Rider shall not be liable for injuries resulting from product defects that could have prevented harm through the use of practical and technically feasible alternative production practices.
  • Page 106 ArielRider.com For those residing in the state of Florida, You must comply with CS/SB 1148(4), which provides that: You shall not tamper with or modify the Bike so as to change the motor-powered speed capability or engagement of the Bike, unless the label indicating the Classification number required in subsection (3) of CS/SB 1148 is replaced after such modification.
  • Page 107 Oregon, Ariel Rider shall not be responsible for foreseeable and unforeseeable modifications, alterations, and/or changes to the Bike, regardless of whether or not Ariel Rider provided warning associated with modifications, alterations, or changes to the Bike.
  • Page 108 ArielRider.com For those residing in the state of Massachusetts, You must comply with Massachusetts Code, Ch. 85, Sec. 11B, which provides that: You shall not ride a Class 3 Bike on a bike path or shared-use path unless permitted by the municipality, local authority or state agency having jurisdiction over that path;...
  • Page 109 ArielRider.com Notwithstanding, even if you reside in a state that does not explicitly make any of the following activities illegal, You represent and warrant that: You shall not tamper with or modify the Bike so as to change the motor-powered speed capability or engagement of the Bike; You shall wear a properly fitted and fastened bicycle helmet that meets the standards provided by either the United States Consumer Product Safety Commission or the American Society for Testing and Materials, or standards subsequently established by those entities, regardless of Your age and whether or not You are an operator or passenger;...

  • Page 110: Warranty Terms

    ArielRider.com 13. Warranty Terms ● Coverage: A 1-year warranty covers defects in materials and workmanship for the bike’s components and battery. ● Exclusions: Normal wear and tear, improper assembly, misuse, and unauthorized modifications are not covered. ● Additional Terms: Damage caused by extreme riding, water exposure, or installation of incompatible parts voids the warranty.

  • Page 111: Actions That Void Warranty

    ● Improper Storage Conditions: Storing the e-bike in extreme temperatures or without a protective covering. ● Unauthorized Repairs: Utilizing non-approved parts or service providers. ● Improper Charging: Using chargers not recommended by Ariel Rider, or charging in extreme conditions. ● Electronic Manipulation: Tampering with the ebike's electronic settings or firmware.

  • Page 112: Components & Issues Not Covered Under Warranty

    ArielRider.com Components & Issues Not Covered Under Warranty: ● Charge Port Cap for Batteries: Damage to this part is often due to external factors. ● Connection Issues: This includes bent pins in any component, such as the display, controller, motor, or headlight.

  • Page 113: Component Wear And Maintenance

    ArielRider.com Component Wear and Maintenance ● Components such as tires, brake pads, and suspension may experience higher wear due to the bike’s power-assisted capabilities. ● Regular inspection and maintenance are critical to prevent failure, which can cause injury or death. ●...

  • Page 114: Legal Information

    14. Legal Information ● Users must comply with local laws and regulations governing ebikes. ● Ariel Rider disclaims liability for injuries, damages, or fines resulting from non-compliance, misuse, or modifications. ● State-specific requirements for bike operation and safety equipment are detailed, ensuring riders understand their responsibilities.

  • Page 115: Limited Liability

    ArielRider.com Limited Liability ● Ariel Rider disclaims responsibility for damages or injuries caused by improper use, maintenance, or modifications of the bike. ● Users assume all risks associated with the operation of the bike, including potential injury or death. 115/116...

  • Page 116: Component Lifetime

    Please note that Ariel Rider cannot be held liable for any damages or injuries that may arise from the use of an Ariel Rider product that contains components which have surpassed their useful life. Your safety is paramount, and it relies heavily on proper care and timely maintenance of your bike.

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