CONTENTS General Safety Anchor Straps TV Stand Installation Wall Mounting Controls and Connections Magic Remote Control IR Standard Remote Control webOS GUIDE webOS TV - Home Managing webOS Tune Live TV Connecting to the Network Wired Wireless Network Setting Warnings HOW TO OPERATE TV Connecting to SIMPLINK (HDMI-CEC) Shortcut to Accessbility Menu...
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CONTENTS (Cont.) ENJOY CONTENT STORE Installing Apps Content Recommendation Content Search CONNECT EXTERNAL DEVICES Using Home Dashboard Connecting Home IOT Devices Connecting Smart Devices Controlling TV with ThinQ app Cast mobile screen to TV Playing sound from Smart device through TV Speakers Connecting USB Using Media Player Viewing Photos...
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CONTENTS SETTINGS Quick Settings Game Dashboard Picture Selecting Picture Mode Aspect Ratio Brightness Adjusting Colour Adjusting Contrast Sound Selecting Sound Mode Use Wireless Speaker Bluetooth Device Optical HDMI ARC Audio Line out / Wired Headphones Using External Speakers with TV Speaker Optical Out + TV Speaker Wired Headphones + TV Speaker TV Installation Type...
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CONTENTS (Cont.) Programmes Automatically Setting Up Programmes Edit Programmes Edit Programmes List Connection Network Connection Settings Setting a Wired Network Setting a Wireless Network Managing External Device Connections Bluetooth Controller Setting HDMI External Input HDMI Deep Colour SIMPLINK (HDMI-CEC) General Language Settings Setting the Location Time &...
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CONTENTS (Cont.) General (continued) Managing your Account Advertisement Set ID Restoring Default Settings Reset All Reset All Except Network Settings Accessibility Changing the Menu to High-Contrast Screen Greyscale Invert Colours Set Subtitle Audio Description Audio Type Additional Audio Function To Set Hard of Hearing Support Software Upgrade Privacy &...
GENERAL SAFETY Read this manual thoroughly before you start using the TV. Store this manual, the completed warranty card, your receipt and the product packaging. The safety precautions instructions reduces the risk of fire, electric shock and injury when correctly complied to. Please follow all instructions and take notice of all warnings.
GENERAL SAFETY INSTRUCTIONS (Cont.) IMPORTANT INFORMATION • Do not expose this appliance to rain or moisture as it may result in fire or an electric shock hazard • Do not temper or change or modify the product in any way. •...
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GENERAL SAFETY INSTRUCTIONS (Cont.) • Please beware that Dust could accumulate over time on the unit and cause it to generate heat and or deteriorate insulation, which in turn may result in an electrical fire. • The product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or young children of any age, They must be supervised product by a person responsible for their safety.
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GENERAL SAFETY INSTRUCTIONS (Cont.) Please make sure upon positioning this product, the place is: • Not wet or damp and Well ventilated • Away from direct sunlight or heaters. • Away from splashes or food. • Protected from excessive dust or grease. •...
TV STAND INSTALLATION Install the stand as described below, or if you want to mount it to a wall, please contact a professional installer. Please ensure the TV is not plugged into the wall socket and furthermore we recommend to get another person to assist in the following task.
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TV STAND INSTALLATION (Cont.) Attaching the stand Step 1 Place a soft cushioned material on top of a flat surface to prevent damaging the screen panel. Then place the TV screen flat on top, with the screen side facing up, Step 2 Align the stand leg to the installation point, as illustrated below Step 3...
WALL MOUNTING Wall-Mounting Instructions Please ensure the TV is not plugged into the wall socket and furthermore we recommend to get another person to assist in the following task. • We recommend you use a professional installer as we assume no liability for any eventual damage to the product or injury to yourself if you mount the TV on your own.
CONTROLS AND CONNECTIONS (Cont.) RJ45 (ETHERNET) VIDEO / AUDIO LEFT & RIGHT OPTICAL OUT RF IN (ANTENNA) HEADPHONE OUT USB INPUT 1 & 2 HDMI 1 HDMI 2 (ARC) HDMI 3 USB connection Insert a USB storage device into the USB port to record, playback of video/photo/music...
MAGIC REMOTE CONTROL Power ON/OFF Power ON/OFF Set Top Box Number Selection Keys List of Saved Additional Buttons Programmes Mute / Unmute Channel Up Volume Up + Channel Down Volume Down - Display Smart Open Settings Home Menu Activate Voice Search Direction Keys Press and Hold button while speaking to use...
MAGIC REMOTE CONTROL (cont.) Please follow instruction when pairing magic mouse remote control for your webOS TV Your Smart TV works with a Magic Remote Control (sold seperately)that acts as both a cursor and a remote control and a Screen Remote that allows you to operate your Smart TV and the external devices connected to your Smart TV.
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MAGIC REMOTE CONTROL (cont.) RE-REGISTERING THE MAGIC REMOTE CONTROL If the Magic Remote Control is not functioning properly, initialize it and then re-register it. To use the Smart Home ( button and BACK ( button on the Magic Remote Control to re-register the Magic Remote Control, perform the following steps: Hold down the Smart Home (...
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REMOTE CONTROL (Cont.) Using the Remote Control • Battery should normally last for about one year. • Do not mix old and new batteries in the remote • Do not use different types of battery • If you do not intend to use the unit for a long time, please remove batteries from the remote to avoid accident.
webOS GUIDE webOS TV - HOME You can open the Home screen by pressing the button on your remote control. You can combine frequently used apps on a single screen and use whichever you want at any time. You can log in to your LG Account or view basic information about the account to which you are currently logged in.
webOS GUIDE (Cont.) MANAGING webOS HOME You can change the order of the displayed apps or content lists by pressing the button on the remote control. Roll the Wheel (OK) button on the Magic Remote to scroll through the menu. You can enter edit mode by selecting located at the bottom of the screen.
webOS GUIDE (Cont.) TUNE LIVE TV - PREPARATION (RF ANTENNA) Connect the broadcast antenna/cable to the TV. You must check the markings on the antenna terminal and connect it to the terminal appropriate for your country. Launch -> -> General -> Programmes -> Programme Tuning (Programme Tuning &...
webOS GUIDE (Cont.) CONNECTING TO THE NETWORK If you configure settings for the network, you can use various services such as online contents and applications. SELECTING A WIRED NETWORK If you configure settings for the network, you can use various services such as online contents and applications.
webOS GUIDE (Cont.) NETWORK SETTING WARNINGS Use standard LAN cable (connect to Cat7 or higher with RJ45 connector, 10 Base-T, or 100 Base TX LAN port). Resetting the modem may fix some network connection problems. Turn the power OFF, disconnect and reconnect it, and then turn the power on to solve the problem.
HOW TO OPERATE TV CONNECTING TO SIMPLINK (HDMI-CEC) With a single remote control, you can easily manage various devices such as a soundbar or set-top box connected to a TV with HDMI. Up to three devices can be connected and used simultaneously. Connect the SIMPLINK HDMI Output port to the TV HDMI IN port with an HDMI cable.
ENJOY LIVE TV LIVE TV MENU You can use the relevant features with ease when watching TV broadcasts. Press the LIST button on the remote control. Guide: You can view programmes and the schedule of each programmes. To see the details, click the Enjoy Live TV -> Viewing Guide in User Guide.
ENJOY LIVE TV (Cont.) VIEWING TV GUIDE You can view programmes and the schedule of each programmes. 1) Run Live TV by pressing 2)Press the button on the remote control and select Guide. 1. Select each area to access the corresponding feature. 2.
ENJOY LIVE TV (Cont.) CHECKING PROGRAM INFORMATION During watch the Live broadcast, press the WHEEL (OK) button which is located in middle of the direction arrows. The Programme Banner appears. 1. It displays the information about the programme you are watching. Select a programme banner to enter the detailed information pop-up to see the detailed programme information or run additional features related to the banner.
ENJOY LIVE TV (Cont.) LIVE PLAYBACK Using Live Playback (Real-time Playback) It is a function you can use to temporarily save the programme you are currently watching to a USB HDD, so you can play back any scenes you might miss while watching TV.
ENJOY LIVE TV (Cont.) RECORDING 1) Connect a USB HDD or USB stick to a USB port. It is recommended that you record to a USB HDD. 2) Press the button on the remote control and select Record. To end the recording, press the button on the remote control during recording and select Record.
ENJOY LIVE TV (Cont.) TV SCHEDULER You can enter the time and date of a programme to schedule watching or recording it at the set time. 1. Press on the remote control to select Live TV and view the live broadcast. 2) Press the button on the remote control and select TV Scheduler.
ENJOY LIVE TV (Cont.) MANUAL SCHEDULING You can select the date, time and programme to watch or record the programmes. Run Live TV by pressing Press the button on the remote control and select TV Scheduler. Select the or the Select Create Manually.
ENJOY LIVE TV (Cont.) PLAYING RECORDINGS You can access and operate basic features such as playback and pause on the playback screen. Select your desired recording from the Recordings app. Pressing the LEFT/RIGHT buttons on the remote control allows you to skip backward/forward 10 seconds.
WATCHING LG CHANNEL WATCHING INTERNET CHANNELS You can watch real-time broadcasts through this service over the Internet. You can see information on new Internet Programmes or manage the programmes you like in LG Channels. Press the button on the remote control and select LG Channels. You can also watch LG Channels by pressing the (Programmes) UP/DOWNbuttons on the remote control.
ENJOY CONTENT STORE INSTALLING APPS You can install various apps on your TV from the Content Store. Press the button on the remote control. Launch Apps. Select a category or press the button to search for an app. Select an app to install. Read the details of the app and then press Install.
ENJOY CONTENT STORE (Cont.) CONTENT RECOMMENDATION You can get content recommendations based on the programme you are watching or TV viewing patterns. If you are watching the TV using a set-top box, you must complete the setup of the universal remote control to use the recommendation feature normally. For more information, see How to Operate TV >...
ENJOY CONTENT STORE (Cont.) CONTENT SEARCH You can receive recommendations for content based on viewing patterns or search by yourself for the content you want. Press the button on the remote control. Launch Search. Search for a variety of content and information using the desired search terms.
CONNECT EXTERNAL DEVICES USING HOME DASHBOARD You can select or control a device (mobile, external device, Home IoT Devices, etc.) connected to the TV. Run Home Dashboard by pressing the button on the remote control. 1. You can check and select the external device connected through the external input port or network.
CONNECT EXTERNAL DEVICES (Cont.) CONNECTING HOME IOT DEVICES You can check and control the status of the connected Home IoT Devices. Install LG ThinQ app on your smartphone. Log in to your LG ThinQ account, and register your own LG ThinQ device. Run Home Dashboard by pressing the button on the remote control.
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CONNECT EXTERNAL DEVICES (Cont.) You can check the connection guide for each type of Home IoT Devices. You can connect and see devices registered with your LG ThinQ account or IoT devices. Once the device is connected, the card will be changed to a smaller size and appear at the bottom of the device connection list.
CONNECT EXTERNAL DEVICES (Cont.) CONNECTING SMART DEVICES You can use a variety of features by connecting the TV to a smart device. Connecting Your Smart Device to a TV Using the LG ThinQ App Download the LG ThinQ app from the app store of your smart device. You can download the app easily by scanning the QR code ANDROID Connect your TV and smart device to the same Wi-Fi network.
CONNECT EXTERNAL DEVICES (Cont.) CONTROLLING YOUR TV WITH THE LG THINQ APP You can tap the buttons on your smart device’s screen to control the TV. 1. Simple remote control operation is possible. Select View All and try using the remote control in full screen.
CONNECT EXTERNAL DEVICES (Cont.) TO SEE THE MOBILE DEVICE’S SCREEN ON THE TV Enable Screen Share mode on the mobile device. Your TV will be displayed in the list of available devices. Select your TV and request connection. Select Accept in the connection request popup window. After the connection is established, the TV will display the screen of the connected device.
CONNECT EXTERNAL DEVICES (Cont.) PLAYING SOUND FROM A SMART DEVICE THROUGH THE TV’S SPEAKERS Connect a smart device to the TV via Bluetooth to play sound from the smart de- vice through the TV’s speakers. Turn the smart device’s Bluetooth on, then select the TV from the list of devices.
CONNECT EXTERNAL DEVICES (Cont.) CONNECTING USB Connect a USB storage device (USB HDD, USB stick) to the USB port on the TV to enjoy the content files stored on the USB storage device on your TV. TIPS FOR USING A USB STORAGE DEVICE A USB storage device that has a built-in automatic recognition programme or uses its own driver might not be recognisable.
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CONNECT EXTERNAL DEVICES (Cont.) Press the button on the remote control. To remove the USB storage device, press the Eject button, which appears at the top when you focus on the USB storage device you want to remove. If you disconnect the USB storage device without selecting Eject, an error may occur in your TV or storage device.
CONNECT EXTERNAL DEVICES (Cont.) USING THE MEDIA PLAYER You can view photos and videos using the Photo & Video app. Press the button on the remote control. Run the Media Player app. Select device to use from device list. Select the content to play. You can select a device connected to your TV.
CONNECT EXTERNAL DEVICES (Cont.) VIEWING PHOTOS You can select a photo from the Media Player app and view the photo. You can use more features by pressing the DOWN button on the remote control while viewing a photo. Shows the previous content. Starts the slide show.
CONNECT EXTERNAL DEVICES (Cont.) PLAYING VIDEOS You can select a video from the Media Player app and play the video. Pressing the LEFT/RIGHT buttons on the remote control allows you to skip backward/forward 10 seconds. You can access more features by pressing the DOWN button on the remote control while playing a video.
CONNECT EXTERNAL DEVICES (Cont.) LISTENING TO MUSIC You can select a song from the Media Player app and play the song. You can use more features by pressing the DOWN button on the remote control while playing a song. You can set the random play mode. You can set the repeat play mode.
CONNECT EXTERNAL DEVICES (Cont.) WATCH CONTENT SAVED IN YOUR PC ON THE TV You can enjoy videos/music/photos stored on your PC on the TV when these devices are connected to the same network. BROWSE THE CONTENT ON YOUR PC TO WATCH ON TV (WINDOWS 10) Connect your TV and PC to the same network.
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CONNECT EXTERNAL DEVICES (Cont.) MATTERS THAT REQUIRE ATTENTION OF CONTENT SHARE Check your network settings if the content share option does not work properly. May not work properly on a wireless network. It is recommended that you connect to a wired network. May not work properly depending on the network environment.
CONNECT EXTERNAL DEVICES (Cont.) TO SEE THE PC SCREEN ON THE TV CONNECT WIRELESS Enable Screen Share mode on the PC. Your TV will be displayed in the list of available devices. Select your TV and request connection. After the connection is established, the TV will display the screen of the connected device.
CONNECT EXTERNAL DEVICES (Cont.) USING THE WEB BROWSER You can enter the website when you input the web address on the URL bar. If you input the search word, it will find the information about search word base on the search engine. Press the button on the remote control.
CONNECT EXTERNAL DEVICES (Cont.) The Web Browser app on your TV is a browser for TV, so it may work differently than the browser for your PC. Some contents may not be played properly. Flash Plug-in is not supported, and only HTML5 media is supported.
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CONNECT EXTERNAL DEVICES (Cont.) Always Show Address Bar - When set to On, the address bar and menu bar area at the top will always be displayed. Automatic Web Browser Issue Report - When set to On, if a failure occurs due to insufficient memory (operation delay or malfunction, media playback failure, page loading failure, abnormal shutdown, etc.), the information is automatically sent to the LG Electronics (Korea) Web Browser development team.
LIVE PLUS USING THE LIVE PLUS FUNCTION Live Plus provides an enhanced viewing experience related to the content you’re watching including looking at additional information, participating in events, in- teracting with advertisements, etc. Press the button on the remote control. Select ->...
GAMING GAME DASHBOARD During a game, you can quickly change the Game Genre and check the settings status in real-time. Press the button on the remote control. - When you connect a game console and run a game, General -> Game Optimiser is changed to On, and Picture ->...
SETTINGS - PICTURE PICTURE Selecting Picture Mode Press > > Picture -> Select Mode Select the picture mode that is best suited to your viewing environment, preferences or video type. Select a picture mode. By adjusting and setting each item in more detail based on the mode, your video is better optimised for its characteristics.
SETTINGS - PICTURE (Cont.) ASPECT RATIO -> -> Picture -> Aspect Ratio -> User Selection You can change the screen size according to the type of content you are watching. 16:9 - Displays an aspect ratio of 16:9. Original - The optimal screen ratio changes depending on the input image signal. 4:3 - Displays an aspect ratio of 4:3.
SETTINGS - PICTURE (Cont.) BRIGHTNESS -> -> Picture -> Advanced Settings -> Brightness You can adjust the brightness of the entire screen. Panel Brightness Controls the level of screen brightness by adjusting the backlight. The closer to 100, the brighter the screen. - Decrease the Panel Brightness to reduce energy consumption.
SETTINGS - PICTURE (Cont.) ADJUSTING COLOUR -> -> Picture -> Advanced Settings -> Colour Colour Depth Tones down or up the colours displayed on the screen. The closer to 100, the deeper the colour. Tint Adjusts the colour balance between red and green displayed on the screen. The closer to Red 50, the more red the colour will be.
SETTINGS - PICTURE (Cont.) ADJUSTING CONTRAST -> -> Picture -> Advanced Settings -> Clarity You can adjust the contrast of a Picture to show it more clearly. Adjust Sharpness Adjusts the sharpness of the image. The closer to 50, the sharper and clearer the image.
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SETTINGS - PICTURE (Cont.) APPLYING THE CURRENT PICTURE SETTINGS TO ALL INPUTS -> -> Picture -> Advanced Settings -> Apply to All Inputs The settings you specify only apply to the currently selected input mode. To apply your current picture settings to all input modes, select Apply to All Inputs.
SETTINGS - SOUND SELECTING SOUND MODE -> -> Sound -> Select Mode You can select the most suitable sound mode for each genre. Standard Optimises the sound for all types of content. Cinema Optimises the sound for cinemas. Clear Voice / Clear Voice Pro Boosts voice clarity.
SETTINGS - SOUND (Cont.) USE WIRELESS SPEAKER -> Sound -> Sound Out -> Use Wireless Speaker Bluetooth Device Wirelessly connect a Bluetooth audio device to enjoy TV sound more conve- niently. Refer to the user manual of the Bluetooth audio device for details on how to connect and use the device.
SETTINGS - SOUND (Cont.) USE WIRELESS SPEAKER -> Sound -> Sound Out -> Use Wired Speaker Optical Out Device You can connect an audio device that supports Optical to the optical digital audio output port to enjoy your TV’s sound in richer quality and greater convenience.
SETTINGS - SOUND (Cont.) USE EXTERNAL SPEAKERS WITH TV SPEAKER -> Sound -> Sound Out -> Use External Speakers with TV Speaker Audio can be played through the multiple devices simultaneously. Optical Out Device + TV Speaker Audio is played through the TV’s built-in speakers and the audio device connected to the digital optical audio output port simultaneously.
SETTINGS - SOUND (Cont.) INSTALLATION TYPE -> Sound -> Advanced Settings -> Installation Type This mode optimises the sound based on the TV setup. Stand - Select this if the TV is installed in stand-type. Wall-mounted - Select this if the TV is installed in wall-mounted type. - This setting is only available for Internal TV Speaker.
SETTINGS - SOUND (Cont.) SELECT HDMI INPUT AUDIO FORMAT -> Sound -> Advanced Settings -> Select HDMI Input Audio Format You can set the audio format for each HDMI input. When connected to devices or content that support the latest surround sound technology, setting to Bitstream will enable you to listen to the intended sound quality.
SETTINGS - PROGRAMMES AUTOMATICALLY SETTING UP PROGRAMME -> General -> Programmes -> Programme Tuning -> Auto Tuning Automatically tunes the programmes. 1. Select Country where the TV is used. Programme settings change depending on the country you choose. 2. Initiate Auto Tuning. 3.
SETTINGS - PROGRAMMES (Cont.) EDIT PROGRAMMES -> General -> Programmes -> Programme Manager -> Edit All Programmes You can lock or unlock the selected programmes from all the stored programmes, or you can set them to be skipped when switching programmes. 1.
SETTINGS - PROGRAMMES (Cont.) EDIT PROGRAMMES LIST -> General -> Programmes -> Programme Manager -> Edit Favourites You can add/delete desired programmes to/from the favourite programmes, change their positions, etc. 1. Select the desired programmes from the all programmes list and press the button to add them to the favourite programmes list.
SETTINGS - CONNECTION SETTING A WIRED NETWORK -> General -> Network -> Wired Connection (Ethernet) If the router connected to the network supports the DHCP feature, connecting the TV and router by wire will automatically connects to the network. If the automatic setup is not supported, you can select Edit to manually set up the network connection.
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SETTINGS - DEVICES SETTING TV -> General -> Devices -> TV Management Home/Store Mode You can choose between Home Mode and Store Mode. To use the TV at home, select Home Mode. Select Store Mode only when the TV will be displayed in store. The Store Modeprovide settings optimised for store display.
SETTINGS - DEVICES (CONT.) MANAGING EXTERNAL DEVICE CONNECTIONS -> General -> Devices -> External Devices You can set to use a smart device connected to the TV to control the TV or manage the connection history. - The configurable items differ depending on model. Connect Bluetooth Controller You can connect and use devices such as a Bluetooth-enabled keyboard, mouse, or a gamepad with your TV.
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SETTINGS - DEVICES (CONT.) Universal Control Settings If you set up the universal remote control, you can control peripheral devices connected to the TV with the Magic Remote instead of their own remote controls. For more information, see How to Operate TV -> Using Universal Remote Control in User Guide.
SETTINGS - DEVICES (CONT.) SETTING HDMI EXTERNAL INPUT -> General -> Devices -> HDMI Settings You can apply settings to ensure a clear picture and easy control for the HDMI connected devices. HDMI Deep Colour If you connect a device that supports HDMI Deep Colour, you can enjoy a clearer image.
SETTINGS - GENERAL CONFIGURING LANGUAGE SETTINGS Press > > General > Language You can choose the menu language displayed on the screen and the audio language of the digital broadcast. Menu Language - You can select one of the menu languages to be displayed on the screen.
SETTINGS - GENERAL (Cont.) TIME & TIMER Press > > General -> System -> Time & Timer You can check the time or configure related settings. Set Automatically - The TV time is automatically set to the time of digital broadcasting information sent from the broadcasting station or the time sent from the server.
SETTINGS - GENERAL (Cont.) SETTING SAFETY Press > > General -> System -> Safety You can put a lock on TV broadcasts or apps. Set it to On to apply the lock. TV Rating Locks - This function operates according to information from the broadcasting station.
SETTINGS - GENERAL (Cont.) MANAGING YOUR ACCOUNT You can sign up for LG membership and log in with your email address in LG Account. For more information, see Getting Started with webOS TV -> Managing Your LG Account in User Guide. USING NOTIFICATIONS Press >...
SETTINGS - GENERAL (Cont.) ADVERTISEMENT Press > > General -> System -> Additional Settings -> Advertisement If your TV is connected to the Internet, webOS may use a frequency capping cookie to keep track of the number of times an ad is shown on your TV.
SETTINGS - GENERAL (Cont.) SET ID > > General -> System -> Additional Settings -> Set ID You can set a number (ID) to manage multiple TVs. - This feature is for administrators. It is not recommended for use in a typical home environment.
SETTINGS - ACCESSIBILITY CHANGING THE MENU TO HIGH-CONTRAST SCREEN > > General -> Accessibility -> High Contrast When this feature is set to On, it adjusts the background of some of the menus on the screen and font colours to highlight the contrast between the light and dark areas.
SETTINGS - ACCESSIBILITY AUDIO TYPE > > General -> Accessibility -> Audio Type - Audio commentary or subtitles are provided for those who are hard of hearing or visually impaired. Normal - Selects default Audio. Audio Description - For the visually impaired Selects the preferred default Audio combined with Visual Impaired Audio.
SUPPORT SOFTWARE UPGRADE Press > > Support > Software Update Uses software update to check and obtain the latest version. Auto Update - When it is set to On, updates are automatically made without a separate confirmation procedure except for some important updates. Check for updates - When checking for the latest update version, you can only perform updates if an update file of a later version is available.
TROUBLESHOOTING TROUBLESHOOTING POWER/REMOTE CONTROL ISSUES If you experience any of the problems below while using the product, please check the following: There may be no problem with the product. I cannot turn on the TV. - Please make sure your TV power plug is correctly connected to the outlet.
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TROUBLESHOOTING (CONT.) The power turns off suddenly. - Check whether the Power Off Timer, No Signal Auto Off or No Operation Auto Off is set. - The TV will be turned off automatically if you do not press any buttons for 4 hours even after the TV is turned on at the time set by Reminder or Power On Timer.
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TROUBLESHOOTING (Cont.) TROUBLESHOOTING SCREEN ISSUES If you experience any of the problems below while using the product, please check the following: There may be no problem with the product. If you are using a set-top box, turn it off, and then turn it back on. Make sure that the set-top box is correctly connected to your TV.
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TROUBLESHOOTING (Cont.) There is a difference in image quality from those seen at the store Depending on the type of video provided by the broadcasters, there may be a difference in image quality from those displayed at the store. A digitally broadcasted programme stops or its screen is broken. This happens when a signal is weak or reception is unstable.
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TROUBLESHOOTING (Cont.) TROUBLESHOOTING SOUND ISSUES If you experience any of the problems below while using the product, please check the following: There may be no problem with the product. If you are using a set-top box, turn it off, and then turn it back on. Make sure that the set-top box is correctly connected to your TV.
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TROUBLESHOOTING (Cont.) The volume keeps changing. > > Sound -> Advanced Settings -> Automatic Volume Adjustment Set Automatic Volume Adjustment to On. The sound does not work or only the background music is played in some programmes. (Programmes produced for export by broadcasting companies) - Set your language preference in ->...
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TROUBLESHOOTING (Cont.) TROUBLESHOOTING MOVIE PLAYBACK ISSUES Run Home Dashboard by pressing the button on the remote control. Select -> Edit Inputs in the upper right corner. In the Edit mode, set the icon of the HDMI terminal connected to the PC to PC to apply the video and aspect ratio settings that are aligned with the PC.
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TROUBLESHOOTING (Cont.) TROUBLESHOOTING NETWORK CONNECTION ISSUES If you experience any of the problems below while using the product, please check the following: There may be no problem with the product. Before connecting to a wireless network, check the name and password of the Wi-Fi device to connect.
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TROUBLESHOOTING (Cont.) When X appears next to Gateway Check the AP (Router) or consult your Internet service provider. Unplug the router/cable modem from the wall outlet, wait 10 seconds and reconnect it. Initialize (Reset) the AP (Router) or cable modem. Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware version installed.
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TROUBLESHOOTING (Cont.) TROUBLESHOOTING CONTENT STORE ISSUES Troubleshooting Contents Issues If you experience any of the problems below while using the product, please check the following: I cannot see any content in HOME. You may not be able to see the content if the service country setting has been changed.
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