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Cloud Nine Ignite C9-OR-65-DG Owner's Manual

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Please read this owner's manual carefully as it is
designed to provide you with instructions for the safe use of your new spa.
C9-OR-65-DG
C9-OR-65-W
OWNER'S MANUAL
C9-OR-99-DG
C9-OR-99-W
Save these instructions
110-0165 / CLOUD 9 220V US MANUAL REV01/25

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Summary of Contents for Cloud Nine Ignite C9-OR-65-DG

  • Page 1 Please read this owner’s manual carefully as it is designed to provide you with instructions for the safe use of your new spa. OWNER’S MANUAL C9-OR-65-DG C9-OR-99-DG C9-OR-65-W C9-OR-99-W Save these instructions 110-0165 / CLOUD 9 220V US MANUAL REV01/25...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS IMPORTANT SAFETY INSTRUCTIONS ........................... INSTALLATION & QUICK START UP GUIDE ......................... C9-OR-65: VL260 CONTROL PANEL & SPA OPERATION .................... C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION ................................................... NAvIgATION ..............................PRImINg mOdE ........................TEmPERATuRE ANd TEmPERATuRE RANgE ............................

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS THIS OWNER’S MANUAL CONTAINS IMPORTANT SAFETY INSTRUCTIONS. READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY AND KEEP THEM HANDY. Most cities, counties, states/provinces and countries require permits for exterior construction and electrical circuits. In addition, some communities have safety codes requiring the property to be equipped with residential barriers such as fencing and/or self- closing gates to prevent unsupervised access by children to pools or hot tubs.

  • Page 4: Read And Follow All Instructions Carefully

    IMPORTANT SAFETY INSTRUCTIONS READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY 1. When installing and using this equipment, basic safety precautions should always be followed. 2. WARNING! DO NOT PERMIT CHILDREN TO USE THIS PRODUCT UNLESS THEY ARE CLOSELY SUPERVISED AT ALL TIMES. 3.

  • Page 5: Installation & Quick Start Up Guide

    INSTALLATION AND QUICK START UP GUIDE Follow these instructions for quick and easy start up of your new spa. If you have any questions concerning start up, contact Cloud 9 Spas directly for help at 1-800-383-6119 or by email at customerservice@cloud9spas.com. OUTDOOR INSTALLATION When installing your spa outdoors, select a solid, level surface to place it on.
  • Page 6 INSTALLATION AND QUICK START UP GUIDE 5. FILLING THE SPA: To fill your spa, remove the filter cover and the filter cartridge by turning it counter clockwise. Be sure to open all valves and jets in the plumbing system before filling to allow as much air as possible to escape from the plumbing and the control system during the filling process.

  • Page 7: C9-Or-65: Vl260 Control Panel & Spa Operation

    C9-OR-65: VL260 CONTROL PANEL & SPA OPERATION FIRST RUN The control of the spa starts with the Priming Mode (PR on the display screen). This mode takes less than 5 minutes, then the spa begins to heat and keep the water temperature in Standard Mode (ST). JETS - STARTING THE PUMP Press JETS on the top side control panel to start the pump at low speed.
  • Page 8 C9-OR-65: VL260 CONTROL PANEL & SPA OPERATION FILTER The spa filter cartridge is located on the side of the spa under the filter cover. To remove the filter, simply remove the filter cover and turn the filter counter clockwise. To replace the filter, turn it clockwise to secure it in the spa. Your filter should be cleaned on a regular basis, depending on spa usage.

  • Page 9: Display Icons

    C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION DISPLAY ICONS - Heat - Light - Auxiliary (Jets 3 or M ®) icro - Ready Mode - Cleanup Cycle - Temperature Range (High/Low) - Rest Mode - Jets 1 - Set (Programming) - bba™2 On - Jets 2 - Filter Cycle (1 or 2 or Both)
  • Page 10 C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION Indicates Flashing or Changing Segment Power-up Screens Indicates Alternating or Progressive Message - ever 0.5 second Each time the system powers up, a series of numbers is displayed. After the startup sequence of numbers, the system will enter Priming Mode (see page 10). A temperature button, used for “Action”...

  • Page 11: Priming Mode

    C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION PRIMING MODE - M019* This mode will last 4-5 minutes or you can manually exit the priming mode after the pump(s) have primed. Regardless of whether the priming mode ends automatically or you manually exit the priming mode, the system will automatically start normal heating and filtering at the end of the priming mode.

  • Page 12: Temperature And Temperature Range

    C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION Freeze Protection If the temperature sensors within the heater detect a low enough temperature, then the pump(s) and the blower automatically activate to provide freeze protection. The pump(s) and blower will run either continuously or periodically depending on conditions. In colder climates, an optional freeze sensor may be added to protect against freeze conditions that may not be sensed by the standard sensors.

  • Page 13: Ready And Rest Mode

    C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION READY AND REST MODE In order for the spa to heat, a pump needs to circulate water through the heater. The pump that performs this function is known as the “primary pump”. The primary pump can be either a 2-speed Pump 1 or a circ pump. If the primary pump is a 2-speed Pump 1, Ready Mode (indicated by ) will circulate water periodically, using Pump 1 low-speed, in order to maintain a constant water temperature, heat as needed, and refresh the temperature display.

  • Page 14: Setting The Time

    C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION SETTING THE TIME OF DAY Setting the time-of-day can be important for determining filtration times and other background features. When in the Time Menu, SET TIME will flash on the display if no time-of-day is set in the memory. 24-hour time display can be set under the Pref Menu (See page 17).

  • Page 15: Restricting Operation

    C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION RESTRICTING OPERATION The top side panel can be restricted to prevent unwanted use or temperature adjustments. Locking the panel prevents the controller from being used, but all automatic functions are still active. Locking the temperature allows “Jets” and other features to be used, but the Set Temperature and other programmed settings cannot be adjusted.

  • Page 16: Adjusting Filtration

    C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION Drain Mode Some spas have a special feature that allows a pump to be employed when draining the water. When available, this feature is a component of Hold Mode. Drain Mode will time out with Hold Mode. Main Screen Flashing or Changing Segment Alternating or Progressive Message - ever 0.5 second...
  • Page 17 C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION Main Filtration Flashing or Changing Segment Alternating or Progressive Message - ever 0.5 second A Temp button, used for “Action” Menu/Select button Main Screen Waiting time that keeps the last change to a menu item Waiting time (depends on menu item) that reverts to original setting and ignores any change to that menu item.

  • Page 18: Light Timer

    C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION LIGHT TIMER PROGRAMMING If LITE TIMR does not appear in the Main Menu, the Light Timer feature is not enabled by the manufacturer. Flashing or Changing Segment Alternating or Progressive Message - ever 0.5 second When available, the Light Timer is OFF by default A Temp button, used for “Action”...
  • Page 19 C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION PREFERENCES (continued) CLN-UP — Cleanup Cleanup Cycle Duration is not always enabled, so it may not appear. When it is available, set the length of time Pump 1 will run after each use. 0-4 hours are available. (This message may not appear on all systems.) On systems that have M8, it is enabled by default.

  • Page 20: Utilities And Information

    C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION (See navigation diagram on page 20). UTILITIES AND INFORMATION INFO — System Information sub-menu The System Information Menu displays various settings and identification of the particular system. SSID — Software ID Displays the software ID number for the system. MODL —...
  • Page 21 C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION Flashing or Changing Segment Alternating or Progressive Message - ever 0.5 second A Temp button, used for “Action” Main Screen Menu/Select button Waiting time that keeps the last change to a menu item Waiting time (depends on menu item) that reverts to original Press Menu/Select setting and ignores any change to that menu item.
  • Page 22 C9-OR-99: TP500 CONTROL PANEL & SPA OPERATION GFCI Test feature The C9-OR-99 being a 220 volt spa, this feature is not available. Fault Log The Fault Log stores up to twenty-four (24) events in memory and they can be reviewed under the Fault Log Menu. Each event captures a Fault Message Code, how many days have passed since the fault, time of the fault, set temperature during the fault, and Sensor A and B temperatures during the fault.

  • Page 23: Persistent Memory Reset

    PERSISTENT MEMORY RESET Any time you change a DIP switch, other than A1, you must reset persistent memory for your new DIP switch settings changes to take effect. If you do not reset Persistent Memory, your system may not function properly. TO RESET PERSISTENT MEMORY 1.

  • Page 24: C9-Or-65: Vs300 Wiring Diagram

    C9-OR-65: VS300 WIRING DIAGRAM...

  • Page 25: C9-Or-99: Bp100G2 Wiring Diagram

    C9-OR-99: BP100G2 WIRING DIAGRAM...

  • Page 26: Routine Maintenance

    ROUTINE MAINTENANCE Your spa will require periodic maintenance to ensure that you maintain clean and healthy water, a safe spa and a clean and healthy spa environment. By performing regular maintenance, your spa will provide you with many trouble-free years of therapy and enjoyment. FILTER Your spa contains a filter cartridge that was designed to trap and remove particles from the spa water.

  • Page 27: Cover Maintenance & Winterizing Your Spa

    COVER MAINTENANCE AND WINTERIZING YOUR SPA Clean the outer surface of the cover using mild detergent, warm water and a soft brush or cloth. Thoroughly rinse the cover after cleaning. Never use cleaners that contain harsh abrasives or rubbing and buffing compounds as they may permanently damage your cover’s surface. If your spa is equipped with a vinyl cover and is exposed to sunlight, it is recommended to regularly apply a vinyl protector to prevent the vinyl from cracking or discoloring under the sun’s UV rays.
  • Page 28 COVER MAINTENANCE AND WINTERIZING YOUR SPA IMPORTANT! Damage caused by improper winterizing is not covered under the manufacturer’s warranty. The following is a guideline to help you winterize your spa. It is imperative that you remove as much water from the spa, the plumbing lines and the equipment as you can to help prevent freeze damage.

  • Page 29: Understanding Spa Chemicals

    UNDERSTANDING SPA CHEMICALS AND HOW THEY ARE USED As a new spa owner, it is very important that you learn and understand how to keep your spa water clean and healthy. This short guide was designed to give you a basic explanation of the most common chemicals used in spas and when they are needed. It is recommended that you consult Cloud 9 Spas for more detailed information or if you need further assistance.

  • Page 30: Specialty Chemicals

    SPECIALTY CHEMICALS Specialty chemicals address occasional water problems and help to maintain clean, clear water when a spa is heavily used. Whether you will or should use these chemicals will be based on the quality of your source water and how frequently your spa is used.

  • Page 31: Disinfecting And Sanitizing Chemicals

    DISINFECTING AND SANITIZING CHEMICALS There are many different systems available to disinfect and sanitize your spa. The system that you choose should be geared to the frequency of usage of your spa and who is using it. Following are five traditional systems that address different preferences and usage parameters. You should choose the system that is best suited for you.

  • Page 32: Troubleshooting

    TROUBLESHOOTING If you are experiencing an operating problem, it is recommended to contact Cloud 9 Spas or a qualified service technician to arrange servicing. Some problems can be disgnosed and rectified with a simple action or procedure. Below are some common problems, possible causes and simple actions that may help to solve them.
  • Page 33 TROUBLESHOOTING MY WARRANTY HAS EXPIRED Cloud 9 Spas will continue to provide service for your spa even after your warranty has expired via our customer care center at 1-800-383-6119 or by email at customerservice@cloud9spas.com. Our phone hours are Monday through Friday, 8:00 am - 5:00 pm CST.

  • Page 34: C9-Or-65: Diagnostic Messages

    C9-OR-65 DIAGNOSTIC MESSAGES MESSAGE MEANING ACTION REQUIRED No message displayed. The control panel will be disabled until power returns. Power to the spa has been cut off. After the pump has been running for two minutes, the temperature will be -- -- Temperature unknown displayed.

  • Page 35: C9-Or-99: Messages Codes

    C9-OR-99 MESSAGE CODES Priming Mode - M019 Each time the spa is powered up, it will enter Priming Mode. The purpose of Priming Mode is to allow the user to run each pump and manually verify that the pumps are primed (air is purged) and water is flowing. This typically requires observing the output of each pump separately, and is generally not possible in normal operation.
  • Page 36 C9-OR-99 MESSAGE CODES Heater Flow is Reduced (LF)* - M017 There is not enough water flow through the heater to carry the heat away from the heating element and the heater has been disabled. See “flow-related checks” below. After the problem has been resolved, you must press any button to reset and begin heater startup.
  • Page 37 C9-OR-99 MESSAGE CODES Sensor Balance is Poor - MO15 The temperature sensor may be out of sync by 3°F (1.5°C). Call Cloud 9 Spas for Service at 1-800-383-6119. Sensor Balance is Poor* - MO26 The temperature sensors are out of sync. The Sensor Balance is Poor fault has been established for at least 1 hour. Call Cloud 9 Spas for Service at 1-800-383-6119.
  • Page 38 C9-OR-99 MESSAGE CODES Memory Failure - Checksum Error* - MO22 At power-up, the system has failed in the Program Checksum Test. This indicates a problem with the firmware (operation program) and requires a service call. Call Cloud 9 Spas for Service at 1-800-383-6119. Memory Warning - Persistent Memory Reset* - MO21 Appears after any system setup change.

  • Page 39: C9-Or-99: Reminder Messages

    C9-OR-99 REMINDER MESSAGES General maintenance helps. The display of Reminder Messages can be suppressed by using the Pref Menu (See page 17). Reminder Messages can be chosed individually by the manufacturer. They may be disabled entirely, or there may be a limited number of reminders on a specific model.
  • Page 40 C9-OR-99 REMINDER MESSAGES Alternates with temperature or normal display. Change cartridge - as needed. Install a new mineral cartridge. Alternates with temperature or normal display. Check ozonator - appears on a regular schedule (e.g. every 365 days). Check your ozone and/or UV generator per your spa manufacturer’s instructions. Alternates with temperature or normal display.

  • Page 41: Warranty

    LIMITED WARRANTY This warranty is a limited warranty within the meaning of Title 1 of the Federal Trade Commissions Improvement Act. It begins on the date of purchase and extends to the original purchaser only. Obligation to this warranty is limited to the repair or replacement of defective parts that are returned to Cloud 9 Spas for repair solely.

This manual is also suitable for:

Ignite c9-or-65-wPrime c9-or-99-wPrime c9-or-99-dg

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