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SUBJECT:
GENERAL PDI PROCEDURES FOR
2020 OUTLANDER PHEV
CIRCULATE TO:
[ X ] SERVICE ADVISOR
PURPOSE
NOTE: Items shown as underlined and/or in red text are IQS (Initial Quality Survey) sensitive items.
Give extra attention to these items for improved IQS and customer satisfaction.
BULLETIN CONTENTS:
BACKGROUND INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TECHNICAL INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BEFORE YOU START . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A. Vehicle Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. Interior Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C. Walkaround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D. Under hood & Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E. Under Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
F. Road Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
G. Final Steps for Technical Inspection . . . . . . . . . . . . . . . . . . . . . . . . .
DETAIL INSPECTION
A. Detailing Before PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. Detailing After PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CUSTOMER DELIVERY PREPARATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
COMPLETING THE PDI FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PARTS INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAMPLE PRE-DELIVERY INSPECTION FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copyright 2019 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
[ ] GENERAL MANAGER
[ X ] SERVICE MANAGER
This
bulletin
procedures, both technical and detail, specific to the 2020
Mitsubishi Outlander PHEV. Please refer to the PDI
instructions in this bulletin when preparing new Outlander
PHEV vehicles for sale and delivery (in U.S. market ONLY).
Welcome Delivery folders, containing a Pre-Delivery
Inspection form, and a Sales Delivery form, should be used
for all PDIs. One is shipped to dealers inside each vehicle.
No:
DATE:
MODEL:
[ X ] PARTS MANAGER
[ X ] WARRANTY PROCESSOR
contains
Pre-Delivery
Page 1 of 41
TSB-19-00-014
September 2019
2020 Outlander PHEV
[ X ] TECHNICIAN
[ X ] SALES MANAGER
Inspection
(PDI)
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Continued
(4863)
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Related Manuals for Mitsubishi Electric Outlander PHEV 2020
Summary of Contents for Mitsubishi Electric Outlander PHEV 2020
- Page 1 Page 1 of 41 SUBJECT: TSB-19-00-014 GENERAL PDI PROCEDURES FOR September 2019 DATE: 2020 OUTLANDER PHEV 2020 Outlander PHEV MODEL: CIRCULATE TO: [ ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN [ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ X ] SALES MANAGER...
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Page 2: Background Information
Page 2 of 41 TSB-19-00-014 BACKGROUND INFORMATION The 2020 Outlander PHEV requires specific steps for a thorough PDI. The processes described in this bulletin were developed to ensure a “fault-free” delivery of hybrid vehicles. As in previous PDI instruction bulletins, the Technical and Detail procedures are divided into separate sections. This bulletin contains general descriptions of most required Technical and Detail inspection checks organized in a logical and time-efficient order. -
Page 3: Technical Inspection
Page 3 of 41 TSB-19-00-014 The following TSBs are quoted in this bulletin. You should be familiar with their details before beginning. All are available on MEDIC. S TSB-92-51-001, “Paint Damage Identification and Repair Procedures” S TSB-97-00-006, “Rap-Film and Adhesive Residue Removal Procedures” S TSB-00-00-002, “Rap-Film Adhesive Residue Removal”... -
Page 4: Before You Start
Page 4 of 41 TSB-19-00-014 BEFORE YOU START: Make sure the following information is recorded in the proper spaces on the PDI form. Repair order number Ignition key code Dealer stock number Wheel lock code (if equipped) Model Year Vehicle Identification Number (VIN) NOTE: If materials shipped in the glovebox are removed and stored separate from the vehicle due to a dealer's internal procedures, they must be returned to the glovebox prior to retail delivery. - Page 5 Page 5 of 41 TSB-19-00-014 During shipping of Mitsubishi vehicles, dark current is Ignition Off Draw (IOD) minimized by not connecting the IOD connector. It is Connector positioned in the disconnected position (pulled up) and must be connected by pressing it down for the affected circuits to be completed.
- Page 6 Page 6 of 41 TSB-19-00-014 4. Check the Main Drive Lithium-Ion Battery (traction battery) charge level on the Combination Meter Drive Battery gauge. Press the POWER button to the ON position (blue LED). Confirm the battery level gauge on the instrument panel displays sufficient charge to complete PDI.
- Page 7 Page 7 of 41 TSB-19-00-014 6. Verify Immobilizer and OSS operation. For vehicles with FAST key and OSS, separate the transmitters and enter the vehicle with one transmitter at a time and put the vehicle into “READY” mode. If the vehicle does not display “READY”...
- Page 8 Page 8 of 41 TSB-19-00-014 Make sure the second row seat belts are properly secured in the clips on the quarter trim (if equipped). Latch SECOND ROW CENTER SEAT BELT: Due to its unique arrangement, latch the center seat belt for the second row seat for display purposes (refer to TIN-13-52A-001 for details).
- Page 9 Page 9 of 41 TSB-19-00-014 6. INTERIOR AND INSTRUMENT PANEL LIGHTS. Check that all interior lights operate: Dome light(s) Door courtesy lights Map light(s) Cargo area light (if equipped) Vanity mirror light(s) (if equipped) Sunroof ambient lighting (if equipped) Instrument panel illumination and Accessory interior lighting (if equipped).
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Page 10: Audio System Operation
Page 10 of 41 TSB-19-00-014 10. AUDIO SYSTEM OPERATION (INCLUDING SIRIUS/XMt SATELLITE RADIO OPERATION, if equipped), SET CLOCK AND ALL RADIO STATION PRESETS, CHECK REAR ENTERTAINMENT SYSTEM (if equipped). Set the clock to the correct time. Set ALL “AM,” “FM1,” & “FM2” preset buttons to a variety of strong local stations (except Sirius/XM satellite radio, if equipped). - Page 11 Page 11 of 41 TSB-19-00-014 Check function of USB ports. These vary by model: SEL and GT: One in the front instrument panel, just below the A/C controls. SEL: Two at the rear of the center console box. GT: One at the rear of the center console box. USB Ports in 2 Locations Front Instrument Panel Rear of Center Console...
- Page 12 Page 12 of 41 TSB-19-00-014 C. WALKAROUND Before starting this section, make sure the POWER switch is set to the ACC mode (amber LED illuminated on POWER button) and place the transaxle selector in “R” (reverse) with the electric parking brake applied. WARNING MAKE SURE THE READY INDICATOR IS NOT ILLUMINATED.
- Page 13 Page 13 of 41 TSB-19-00-014 Charging Lid CONDITIONS Charging Lid Initial State State Driver's Door Vehicle State Shift Position Unlocked Open READY ON or IG-ON Other than Park Locked Unlocked Closed READY ON Other than Park Unlocked Unlocked Open READY ON Park Unlocked Locked...
- Page 14 Page 14 of 41 TSB-19-00-014 DC Fast Charging If your dealership is equipped with a DC fast charger (Chargepoint CHAdeMO charger pictured as an example), confirm a secure connection with the charge cable to the vehicle. Check proper connection of cable to vehicle. Level 1 &...
- Page 15 Page 15 of 41 TSB-19-00-014 Check Charge Indicator on Cable (Charging Circuit CCID Press to toggle Interrupting Device/CCID) between 8A-12A Confirm the “POWER” (Green) LED is lit when the plug is connected to an electrical outlet (Level 1). Switch between the 8A and 12A settings and confirm both modes can be selected BEFORE connecting charging cable to vehicle.
- Page 16 Page 16 of 41 TSB-19-00-014 Check Charging Indicators in Multi-Information Display (MID) Confirm the battery level and estimated charge time display in the MID. Confirm the charge indicator lamp symbol displays in the power meter while charging. CAUTION Before performing the following checks, shift transmission to “P,” turn ALL lights off, and turn the ignition switch to the “OFF”...
- Page 17 Page 17 of 41 TSB-19-00-014 Door Locks and Latches: Close each door to check the latch and lock mechanisms. If adjustments are required, refer to the Service Manual. Submit a warranty claim for any adjustment performed. Child Safety Door Lock Operation: Rear doors should not open from inside when the locking lever (located on the inside rear area of the door near the latch mechanism) is in the LOCK position.
- Page 18 Page 18 of 41 TSB-19-00-014 Repeat with the dash mounted activation switch (lower dash, left of the steering wheel). Open the power liftgate. While it is opening, stop it with your hand. With the liftgate fully open, press the CLOSE button on the liftgate and stop its movement with your hand.
- Page 19 Page 19 of 41 TSB-19-00-014 D. UNDER HOOD & BATTERY CAUTION Ensure the POWER switch is in the OFF position (no illumination) when inspecting the following items. !! IMPORTANT !! Use MMNA approved fender covers to protect the vehicle body. NOTE: Outlander PHEV has a unique engine compartment layout due to the specialized components of...
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Page 20: Under Vehicle
Page 20 of 41 TSB-19-00-014 4. Check COOLANT AND WINDSHIELD WASHER FLUID LEVELS. Adjust fluid if necessary. Coolant: Use only DiaQueen Super Long Life Coolant (genuine Mitsubishi COOLANT, part number MZ320125). Washer Fluid: Use genuine Mitsubishi Washer Fluid (part number ACH3ZC1X07). 5. - Page 21 Page 21 of 41 TSB-19-00-014 F. ROAD TEST *** IMPORTANT *** RECALLS - Check the Warranty Superscreen for open Recalls or Service Campaigns. Make sure any open Recall or Service Campaign is performed BEFORE the vehicle is road tested. BEFORE the ROAD TEST: Warning and indicator lights vary by vehicle and equipment, some samples are shown below.
- Page 22 Page 22 of 41 TSB-19-00-014 Refer to the following diagram for the unique layout of the combination meter for the Outlander PHEV. Items in (numbers 5, 6, 7, 8, 10, 12, and 24) are specifically updated for PHEV operation. Combination Meter for Outlander PHEV Power Meter Speedometer 2.
- Page 23 Page 23 of 41 TSB-19-00-014 Battery Charge and Save Modes CHRG switch: To charge the drive battery, press the Battery Charge switch with POWER switch ON. The engine will start, powering the generator, charge the battery to about 80% state of charge (SOC). MID will display the “CHARGE”...
- Page 24 Page 24 of 41 TSB-19-00-014 4. Check ENERGY FLOW IN MID AND SDA SCREENS. The Outlander PHEV automatically selects the most efficient drive mode depending on driving conditions and battery charge condition. See illustrations below for descriptions of the 3 drive system modes.
- Page 25 Page 25 of 41 TSB-19-00-014 Energy Flow Display on MID Press the Info button to the left of the steering wheel to change the MID to the Energy Flow Display. Energy Flow Display on MID Parallel Hybrid Mode EV Mode Series Hybrid Mode Energy Flow Display on SDA Press the Vehicle Info button on the SDA touchscreen to view the Energy Monitor, Energy flow,...
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Page 26: Regenerative Braking
Page 26 of 41 TSB-19-00-014 Energy Flow Displays on SDA EV Mode Series Hybrid Mode Parallel Hybrid Mode 5. REGENERATIVE BRAKING Check the levels of regenerative braking strength with the shift selector and steering wheel shift paddles. Regeneration Control - Shift Selector (Joystick) Pull the selector lever towards you to activate the lower level “B3”... - Page 27 Page 27 of 41 TSB-19-00-014 6. SUPER-ALL WHEEL CONTROL (S-AWC) DISPLAY FUNCTIONS. Ensure the mode display changes (e.g., NORMAL, 4WD LOCK) when toggling the mode switch. S-AWC Operation Check ELECTRIC MOTOR PERFORMANCE. WARNING ALWAYS follow all traffic laws and safe driving practices. Check performance under the following conditions.
- Page 28 Page 28 of 41 TSB-19-00-014 Check CRUISE CONTROL. Cruise control switches are located on the steering wheel. Control Functions On/Off - Energizes and de-energizes the system and turns on the indicator light. Coast/Set - Sets control speed. Also reduces set speed while engaged. Acc/Res - Resumes previously set speed.
- Page 29 Page 29 of 41 TSB-19-00-014 9. Check AVAS (Acoustic Vehicle Alerting System). When driving or when the vehicle is in READY mode, the electric motors are very quiet at low speeds and an audible pedestrian alert system has been added. The alert is heard in forward and reverse gears between certain speeds.
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Page 30: Operation
Page 30 of 41 TSB-19-00-014 ABS Operation WARNING Always check that no vehicles are behind you when checking ABS. In a safe location with no other vehicles or objects around, check the operation of the ABS system. During hard braking, the vehicle should come to a controlled, straight stop. You will feel some pedal pulsation and may hear normal operating sounds from the ABS system. - Page 31 Page 31 of 41 TSB-19-00-014 G. FINAL STEPS FOR TECHNICAL INSPECTION (After Road Test) Record the ENDING mileage. Record the ending mileage of your road test on the PDI form. 2. Check ELECTRIC PARKING BRAKE & AUTO HOLD. a. Park the vehicle on a slight incline and leave the Pull Up Electric Parking transaxle in NEUTRAL.
- Page 32 Page 32 of 41 TSB-19-00-014 DETAIL INSPECTION A. DETAILING BEFORE PDI BEFORE YOU START: Always keep your hands and uniform clean when performing a PDI. To protect the interior of the vehicle, be sure to remove sharp objects from your body and clothing before starting the detailing procedures.
- Page 33 Page 33 of 41 TSB-19-00-014 !! IMPORTANT !! Remove RAP-FILM RESIDUE A line of adhesive residue can form at the edge of the RAP-film. As the film shrinks due to exposure to the elements, the adhesive is exposed and collects dirt and other debris. Use either of the following methods to remove RAP-film residue from the body surface.
- Page 34 Page 34 of 41 TSB-19-00-014 B. DETAILING AFTER PDI Remove RAP-FILM (if not already done). Refer to previous section, “Detailing Before PDI.” 2. Wash ALL EXTERIOR BODY PANELS. a. Always make sure the windows and sunroof (if equipped) are fully closed. b.
- Page 35 Page 35 of 41 TSB-19-00-014 Inspect ALL GLASS FOR DAMAGE AND CLEANLINESS, INSIDE AND OUTSIDE. Use a suitable glass cleaner and wipe dry with a soft lint-free cloth. a. Use an approved glass polish to remove minor scratches and imperfections. b.
- Page 36 Page 36 of 41 TSB-19-00-014 13. Check CARGO NET installation (if applicable). Check that the cargo net has been installed properly at the port. 14. Install all accessories (if applicable). Install any accessories listed on the Monroney label (e.g., cargo tray, cargo mat, all weather floor mats, etc.) according to the instructions in the package or vehicle Owner's Manual.
- Page 37 Page 37 of 41 TSB-19-00-014 CUSTOMER DELIVERY PREPARATION Wash ALL EXTERIOR BODY PANELS. a. Always make sure the windows and sunroof (if equipped) are fully closed to prevent water entry. b. Wash all body panels with water, not in direct sunlight. Start washing from the roof, working downward, using a sponge and water.
- Page 38 Page 38 of 41 TSB-19-00-014 8. Confirm GLOVEBOX ITEMS are complete. Confirm the Owner's Manual and other owner booklets shipped with the vehicle (e.g., maintenance manual, warranty statements, etc.) are placed inside the Owner's Manual Portfolio and then placed in the glove box. NOTE: The Owner's Manual Portfolio also contains a first aid kit, pen, and tire pressure gauge.
- Page 39 Page 39 of 41 TSB-19-00-014 Remote Control registration card. Confirm the remote control registration card with WiFi information is securely attached to F.A.S.T. Key. This card contains necessary ID and password information for the customer to register the smartphone Remote Control app. Be sure customer is given this card at final delivery.
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Page 40: Parts Information
Page 40 of 41 TSB-19-00-014 COMPLETING THE PDI FORM When finished, make sure both the PDI Technician and the Detail Specialist have signed the PDI form. Leave the yellow (2nd copy) in the vehicle's glove box. Keep the original copy with the vehicle's service file. - Page 41 Page 41 of 41 TSB-19-00-014...
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