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AVIRA BUSINESS BUNDLE User Manual

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  • Page 1 Avira Security Management Center User Manual...

  • Page 2: Table Of Contents

    6.1 Overview ..........................62 6.2 Managing the software packages .................... 63 6.2.1 Adding and Deleting a Software Package..............63 6.2.2 Installing and Uninstalling an Avira Product ..............65 6.2.3 Changing the Configuration of an Avira Product ............68 Avira GmbH Avira Security Management Center...
  • Page 3 7. Updating Avira Products ............94 7.1 Using the Internet Update Manager..................96 7.2 Updating Packages in the Software Repository..............97 7.3 Updating Avira Products manually ..................98 7.4 Update overview ........................99 7.4.1 Updating the SMC using the IUM automatic mode ............99 7.4.2 Updating the SMC without using the IUM automatic mode ........99...

  • Page 4: About This Manual

    Signs and Symbols – Page 5 Introduction In this manual, we have included all the information you need on Avira Security Management Center. For further information and assistance, please refer to our website, to our Technical Support hotline and to our regular Newsletter (see Service –...

  • Page 5: Signs And Symbols

    About this Manual Chapter Contents 8 Troubleshooting Workarounds and solutions for Avira SMC. 9 Products Supported by Avira Avira products, supported by Avira SMC. 10 Service Avira GmbH Support and Service. Signs and Symbols The following signs and symbols appear in this manual:...

  • Page 6: Abbreviations

    Meaning DHCP Dynamic Host Configuration Protocol (a protocol for dynamic allocation of the host IP address) Graphical User Interface Avira Internet Update Manager Microsoft Management Console NTLM NT LAN Manager (a Microsoft authentication protocol for remote access). Avira Security Management Center...
  • Page 7 About this Manual Avira Security Management Center Avira GmbH...

  • Page 8: Product Information

    Product Information Product Information Avira Security Management Center (Avira SMC) is used for remote installation and management of Avira products via the network. Components Avira SMC consists of three components: and Services SMC Server , which runs on a central network server with three services: –...

  • Page 9: Functions

    SMC Server to Avira products on the computers. The SMC Agent can send events and notifications about the Avira products to the SMC Server, to be displayed on the SMC Frontend. The SMC Frontend is a snap-in for Microsoft Management Console (MMC) and it integrates the components, services and functions in a graphical user interface and displays the entire information.

  • Page 10: Features

    Product Information Features Avira SMC can manage and monitor all computers in the Security Environment of your company's network (Windows and Linux desktops and servers). Consequently, the computers are integrated into the Security Environment under a customized tree structure, arranged in hierarchical groups. The most important...

  • Page 11: Licensing

    Product Information Licensing Usually you receive an SMC license file by email when you buy Avira products and purchase Avira SMC. When installing SMC Agents on network computers, the license is checked: for example, if you have a license for 500 Clients, you can add up to 500 computers in the Security Environment.

  • Page 12: Installation

    Agent Setup on Windows. If you want the Avira Internet Update Manager to mirror SMC update files in all available language versions (EN and DE), activate the Multilanguage option. Else, it will only mirror the update files for the language your SMC uses.

  • Page 13: Performing Installation

    The ports required by SMC Server must be opened (in the firewall if necessary) and they must not be used by other applications. Download the current version of Avira SMC as a .zip archive from the Avira website (http://www.avira.com) and extract it to a local directory.
  • Page 14 SMC-User and SMC/ IUM - Password , else, just leave the option activated and click Next . Then you can configure the scheduler of the integrated updater. Make the settings and click Next . Avira GmbH Avira Security Management Center...

  • Page 15: Installing Smc Frontend

    The main application SMC Server, the other services and database will be installed. The dialog window for completing installation appears. Click Finish . SMC Server is installed. The SMC Server, Event Manager and Avira Internet Update Manager services start on your server. 3.2.2 Installing SMC Frontend You need administrator access to the computer.

  • Page 16: Avira Smc Frontend

    Avira SMC Frontend Avira SMC Frontend You can manage the services and components of Avira SMC using the SMC Frontend (graphical user interface), which has been developed as an MMC snap-in. The MMC appearance, structure and menu options may vary according to your operating system.
  • Page 17 Avira SMC Frontend Connecting to SMC Server Click on Avira Security Management Center Frontend . The SMC Frontend initiates connection to the SMC Server. The Login window appears: Type in the Login username and Password you provided at SMC setup.
  • Page 18 Avira SMC Frontend If you use a proxy for network Internet connection or if you have changed the ports when installing Avira SMC: Click Settings in the Login dialog. Select Use proxy and specify address and ports. Optional: After you have created an individual certificate for your SMC Server and want the clients to authenticate the Server (see “SSL Certificates...

  • Page 19: Licensing Avira Smc

    Frontend and Connecting to SMC Server – Page 16). The MMC with the Avira SMC snap-in will appear and you will see the panel named Avira Security Management Center in the console root. Right-click on Avira Security Management Center Frontend and select License .
  • Page 20 Click New License and enter the path to the license file. Select the license file (default: hbedv.key ) and confirm with OK . The license file is read and the license window appears: Licensing is complete. Avira GmbH Avira Security Management Center...

  • Page 21: Smc Frontend User Interface

    - Avira software in the Software Repository - Avira software installed on computers in the Security Environment. After you login to Avira SMC, you will see the main window. Avira SMC manages users with various access rights. Consequently, the SMC Frontend may display limited features.
  • Page 22 Reports View of report templates and reports created for the computers. Configurations General configuration dialogs for Avira SMC and for its services: Server Settings and Event Settings. User List of all managed users. Here you can create, delete or modify SMC users.
  • Page 23 Product version : Displays products’ names and version numbers. Error messages : Displays errors issued by Avira products on a computer (with details of product name, error status and message). Events : Displays the events reported by Avira products on the computer.

  • Page 24: Configuration

    You can make settings for SMC Server services if required: Configuring Avira SMC – Page 41 SSL Certificates Management – Page 51 In addition you can easily update Avira SMC via the Internet when updates are available. Updating Avira SMC – Page 53 Creating an SMC Server Update Task –...

  • Page 25: Configuring Network And Smc Server Connections

    SMC Server (see 5.9 User Management) Configuring the Network Connection Right-click the Avira Security Management Center Frontend node and select Settings . The Settings window appears: Enter the required information in the fields of the Administrator Account tab and save them.

  • Page 26: Setting The Security Environment

    Configuration Setting the Security Environment In the Security Environment , Avira SMC uses so-called virtual groups of computers in order to perform installation, configuration and monitoring tasks. Only computers integrated into the Security Environment can be managed with Avira SMC.
  • Page 27 Virtual computer group/ sub-group. Filtered security environment and filter sub-groups. Avira SMC tries to establish a connection or is running a command. Computer or group error. Computer/ group warning or hint. Agent installed on the computer.
  • Page 28 Server when connected to the network. In the Security Environment, click on New computers . You will see the new computers available with installed SMC Agents. Add the required computers to other groups in Security Environment as Avira GmbH Avira Security Management Center...
  • Page 29 Network To import the computers from your Network neighborhood: neighborhood Right-click on Security Environment and select Synchronize - Synchronize . Select Network neighbourhood and press Next. The computers list from the neighborhood is displayed. Avira Security Management Center Avira GmbH...
  • Page 30 The Computers List is displayed. You can adjust the list as described above. Press Next to import the computers in the Security Environment . To import the computers from active directory: Active directory Right-click on Security Environment and select Synchronize - Synchronize . Select Active directory. Avira GmbH Avira Security Management Center...
  • Page 31 Right-click on Security Environment and select Synchronize . Select Schedule synchronization. Select an option under Active directory. Press Finish. The scheduler window appears: Enter a task name and select the interval for the synchronization then press Next . Avira Security Management Center Avira GmbH...
  • Page 32 When synchronization errors occur, this may lead to node database corruption. To view and edit the scheduled import tasks: Right-click on Security Environment and select Views . Select Synchronization tasks. IP Address filter Another useful function for grouping computers automatically in the Security Avira GmbH Avira Security Management Center...

  • Page 33: Adding Update Servers In Avira Ium

    The new name is saved and displayed. Deleting Virtual Groups/Computers If you are sure there are no Avira products installed on those computers, right- click the group or the computer and select Delete . The group/computer will be deleted from the Security Environment.

  • Page 34: Installing Smc Agents In The Security Environment

    To install SMC Agents in the Security Environment, you need administrator rights on all computers. Please make sure you keep all SMC components and Avira products up to date, in order to ensure effective communication between them over the Security Environment.

  • Page 35: Installing Smc Agent Through Smc Frontend (Windows 2000/ Xp Professional/ Vista/ Unix)35

    Manually on UNIX Systems – Page 39 After you have set the structure of your Security Environment, you can use the automatic installation feature, to install the SMC Agent and Avira products on newly added computers automatically. See Automatic product installation –...

  • Page 36: Installing Smc Agent Manually

    SMC Agent. Double-click on the file. A window for unzipping and installation is displayed. Click Setup . The installation file is unzipped. InstallShield Wizard appears. Click Next . You will see the License Agreement . Avira GmbH Avira Security Management Center...
  • Page 37 (for more details on the pull mode, see “Push and Pull Mechanisms” on page 81). Click Next . The window Choose Destination Location appears. If necessary, select another destination for the installation and click Next . Avira Security Management Center Avira GmbH...

  • Page 38: Silent Agent Setup On Windows

    Make sure the client computers have access to the shared directory, where SMC Server keeps the SMC Agent setup file (default: C:\Documents and Settings\All Users\Application Data\Avira\Avira Security Management Center Server\Agent\installagent.bat ). See Before installation – Page 12.

  • Page 39: Installing Smc Agent Manually On Unix Systems

    Press y or Enter , after you read the text. After installing the components, the script asks: Would you like SMC UNIX Agent to start automatically? [y] Press y or Enter , to set up a startup script. Avira Security Management Center Avira GmbH...

  • Page 40: Uninstalling Smc Agent

    5.5.5 Uninstalling SMC Agent If you uninstall SMC Agent from a computer, the Avira products installed on that computer can no longer be managed by Avira SMC. We recommend that you uninstall SMC Agent from a computer only after it has been removed from the Security Environment and all Avira products have been uninstalled.

  • Page 41: Configuring Avira Smc

    Update Manager as well as the SMC Agent client service. All services are automatically configured when Avira SMC is installed. The default configuration of the services and the configuration made during Avira SMC installation on the server are optimized for the current network.
  • Page 42 Server connect interval, in minutes, when the Pull mechanism is active. Default is Signal Error on When activated, the Agent signals every critical event to the Server, which will critical event display an error state for the affected computer. Avira GmbH Avira Security Management Center...

  • Page 43: Changing The Configuration For Smc Server And Event Manager

    You will see the settings in the right panel. Make the changes. The options are explained below. Click OK . You will be prompted to restart the services, in order to apply the changes. Click Yes . Avira Security Management Center Avira GmbH...
  • Page 44 User login data If mail server authentication is necessary, activate this option and then fill in the Login and Password. Username and password for connecting to the mail server. SMTP Login, Password Server Settings General Avira GmbH Avira Security Management Center...
  • Page 45 Event Settings The events sent by Avira products to the Event Manager (such as a virus alert) can be transmitted directly to a specified email address. Therefore, in addition to the events being displayed in SMC Frontend, the administrator can be directly informed, for example, of critical events.
  • Page 46 Show critical If you want to receive notifications about critical events via email activate this events option. Select Email to specify a minimum number of events to occur, for a message to be sent.. Avira GmbH Avira Security Management Center...

  • Page 47: Configuring The Avira Internet Update Manager

    – Page 33). To set the configuration of each IUM server in your Security Environment, expand the node Avira Internet Update Manager , then expand the server node and use the configuration options under Server Settings and Frontend Settings .
  • Page 48 UNC path. Ensure that you have sufficient rights on the target computer. The Avira IUM Service must not be logged in as a local system account, because a login on the target computer would not possible. Example:...
  • Page 49 If you access the Internet via a proxy server, activate the option Use server in the Proxy server area, then enter the data for the proxy server ( Use authentication is optional, if required by the proxy server). Avira Security Management Center Avira GmbH...
  • Page 50 Authentication area and enter the login data for the mail server. In the area Email notification for the following events, select when the Avira IUM should send emails: Error , Warning or Information . Also observe the information in the logfile.

  • Page 51: Ssl Certificates Management

    IUM Frontend Settings Activation of SSL server authentication: Avira SMC supports signed SSL certificates for all its server applications, including Avira IUM Server. Avira IUM Frontend, as client application, supports SSL server authentication (more details on the SSL feature below).
  • Page 52 Configuration Double-click the file SSLCertRequester.exe (located in C:\Program Files\Avira\Avira Security Management Center Server\ ), and press Next . Select the first option - Create a SSL Certificate Request and Private Key . Fill in the data fields and press Create Certificate .

  • Page 53: Updating Avira Smc

    You can easily update Avira SMC’s components: SMC Frontend, SMC Server with all its services and the SMC Agents. Avira SMC has an Internet connection to the Avira GmbH public servers and is able to download and install available SMC updates.

  • Page 54: Updating Smc Server And Frontend

    Confirm with Yes and close SMC Frontend if necessary. The connection to the SMC Server will be interrupted. The Avira SMC connects to the Internet, downloads the update files from the Avira GmbH server and installs them. Restart SMC Frontend and connect to SMC Server (see...
  • Page 55 – Page 97). Go to the Avira Internet Update Manager node and select an IUM server . Right-click the Released Products node and select Update mirrored products , if you want to update the entire Avira software in your Security environment.

  • Page 56: Displaying And Changing Update Tasks For Smc Server

    Avira SMC Agent/Start Update . To update SMC Agents on a certain computer: Right-click the Avira SMC Agent under the computer node in the Security Environment and select Commands/Start Update . The SMC Agent update can also be scheduled , by pressing the button Schedule this command in the Commands window.
  • Page 57 The new user appears in the Details panel. Configure User Account The following settings are available for every user account: • password: type the login password of the user to Avira SMC • properties: enter user name, complete name, description and email address •...
  • Page 58 The access to the user account is now password-protected. Configure Right-click a user icon in User Management and select Properties . properties and The window Properties of [Name] appears. rights Make the changes to the user properties. Click on the Permissions tab. Avira GmbH Avira Security Management Center...
  • Page 59 The following rights are available for every group or user: • browse • create/delete groups • add/delete computers • deploy/uninstall/configure agents • install/uninstall/configure products • send commands • manage server tasks • generate reports • manage group permissions • receive product status emails Avira Security Management Center Avira GmbH...
  • Page 60 You can configure the users and their rights for every node. When settings are Manage users inherited from superior nodes, parts of the window are gray (inactive). To enter node-specific settings, deactivate the option Use parent settings . Click on Manage users . The Users window appears. Avira GmbH Avira Security Management Center...
  • Page 61 In order to inherit the settings from its superior node: select the option Use Settings parent settings . The settings for users and rights are inherited. The settings for Everyone match all users, which are not explicitly configured. Avira Security Management Center Avira GmbH...

  • Page 62: Operation

    Environment: Deploying Files/ Licenses/ Programs in the Security Environment – Page 89 Register all Avira SMC actions in logfiles (optional). In this way it is easier, for example, to identify software installation errors in the network: Handling Errors – Page 92...

  • Page 63: Managing The Software Packages

    For example, an Avira product is stored in the Software Repository directory: Avira AntiVir Professional 10 (Windows), EN . A software package consists of all program files of the Avira product and an info file, all archived in a self-extracting file and saved to Avira SMC database.
  • Page 64 Operation Adding a Software Package The Avira product must be saved on a computer in the local network. Right-click Software Repository and select New/Software . The window for Selecting the Software Package opens. Select the path to the software package and click Open .

  • Page 65: Installing And Uninstalling An Avira Product

    The software will be deleted from the Avira SMC database. 6.2.2 Installing and Uninstalling an Avira Product Please read the file README.TXT in the main directory of Avira SMC. The installation and uninstallation of Avira products on computers in Security Environment using Avira SMC runs protected, meaning it cannot be interrupted or cancelled.
  • Page 66 Select Installation/[product name]/Install . An Install window is displayed, with program-specific dialogs and messages. The options are similar to those in the installation dialogs of every Avira product. To modify the install settings of the Avira product, disable the option Inherit configuration , make the changes and click OK .
  • Page 67 Automatic product installation You can set automatic installation routines for computers or groups, to have the SMC Agent and certain Avira products installed, immediately after new computers are added to the group. To install products automatically, the SMC user account must have administrative access rights on the new computers.

  • Page 68: Changing The Configuration Of An Avira Product

    Inherit configuration. It is recommended to configure the Avira products starting from the root node Security Environment . All the computers in the group will inherit the settings.

  • Page 69: Creating Filtered Computer Groups

    Operation In the case of offline computers or Agents set with pull mechanism, actions and commands (such as configuring an installed Avira product) are saved in SMC as pending operations and automatically triggered by the program immediately after the computers are online, or when the Agent makes the synchronization. The computers will have the status for pending operations: red marker on the left side and/or orange arrow.
  • Page 70 Type the name of the filtered group you want to create (for example errors ) and press Next. The Filter type window appears. Error states Select the first filter type, if you want to create a sub-group with all computers reporting an error, and press Finish. Avira GmbH Avira Security Management Center...
  • Page 71 The sub-group appears under Filtered security environment node. Product not Select the third filter type, if you want to create a sub-group with all computers installed on which a specific product is not installed, and press Next. Avira Security Management Center Avira GmbH...

  • Page 72: Displaying Information About A Computer Or Group

    • Computer amount in group : number of computers in the group. • Available : the number of computers currently connected to the Avira SMC. • Product and count : name and number of the products installed in the group.

  • Page 73: Displaying Information In The Details Panel

    The Computer properties window appears: 6.4.2 Displaying Information in the Details panel Avira SMC stores various information on every computer or group in the Security Environment, which you can display and also sort in the Details panel. When selecting a computer, the right-click menu as well as the toolbar offer various view modes: for a group: Status , Error messages, Tasks and Pending operations.
  • Page 74 The Agent or product configuration settings are inherited or specific. Last The date and time of the last Agent registration. notification If you select a computer in the Security Environment, the Product Status view displays details about: product name, product state, status details. Avira GmbH Avira Security Management Center...
  • Page 75 The Status View for the Filtered security environment shows the group name, source group and filter type: Product Version View This will display information on all modules of Avira programs installed on the computer: Module name List of installed Avira products on the computer.
  • Page 76 Events View Every Avira product on a computer will issue product-specific events, which the SMC Agent retrieves and saves: Computer The name of the computer on which the event has been reported by the Avira name product. Level Avira products assign a level to every event (degree of importance), such as Critical, Warning or Info.
  • Page 77 Pending Operations View There are product-specific commands for every Avira product (for example, scanning or updating), which can be scheduled as regular tasks using Avira SMC. If the task cannot be performed because the computers are offline, or because the Agent uses the pull mechanism, SMC saves the command or task as a pending operation .
  • Page 78 Avira product actions on computers in the Security Environment, or when executing tasks and commands, Avira SMC can display the logfiles of Avira products and those of the SMC services in the SMC Frontend. Errors always occur at computer level, therefore the group nodes cannot produce errors, because they do not represent physical networks.

  • Page 79: Viewing Events

    Operation Viewing Events Every Avira product triggers specific events, which are collected by Avira SMC and displayed in SMC Frontend. First, the SMC Agent collects the events issued by Avira products and saves them to the local database. Then you can see these events in the SMC Frontend:...
  • Page 80 Filter/Product menu; String : only displays the events containing a given string. The Events node shows the events received by SMC Agent and from the Avira products in the Security Environment, for example events produced by virus scanning.

  • Page 81: Performing Commands And Planning Tasks

    Operation Performing Commands and Planning Tasks For every Avira product there are various ways of performing actions such as scan and update, using specific parameters or schedules. You can configure, activate and plan these actions using Avira SMC for computers and groups in the Security Environment.
  • Page 82 Planning Tasks All available commands can be scheduled for a certain time. Such a scheduled command in Avira SMC is called a task. Computers/groups must be integrated into the Security Environment and the status must be: green monitor, green arrow.
  • Page 83 The window with time and date settings appears: Select the start time and date and click Finish . The task is set and displayed in the Details panel of the computer/group (see Tasks View – Page 76). Avira Security Management Center Avira GmbH...
  • Page 84 Displaying Tasks for software packages or for SMC Server updates Scheduled tasks for updating SMC Server components or software packages appear in the Events node of Avira Security Management Center Frontend . Right-click Avira Security Management Center Frontend and select Update/ Show tasks .

  • Page 85: Creating And Listing Reports

    You can create reports on single computers/groups in the Security Environment using SMC Agent. First you should create a report template for a certain report type. Avira SMC supports all report types accepted by the Avira products installed in the Security Environment: •...
  • Page 86 The selected reporting time interval. Creating Report Templates Computers/groups must be integrated into the Security Environment and the status must be: green monitor, green arrow. Right-click on the computer/group and select Create report . Avira GmbH Avira Security Management Center...
  • Page 87 Activate the option Schedule report , enter a start date and time and the report frequency. Click Finish . The report template is created. The report is either run immediately or scheduled periodically and is displayed in the Reports node. Avira Security Management Center Avira GmbH...
  • Page 88 You will see the reports created, with beginning and end date/time Right-click on the required report in the console tree and select List or HTML . The report is listed as the outcome of the Reports node (example: List). Avira GmbH Avira Security Management Center...

  • Page 89: Deploying Files/ Licenses/ Programs In The Security Environment

    Operation Printing Reports When selecting HTML view, Avira SMC structures the reports as HTML pages using an HTML editor provided with your operating system (e.g. Microsoft Word or Microsoft Internet Explorer). Select a report in the HTML view, as in the above section.
  • Page 90 ( \\<client computer name>\C:\Program Files\Avira\Avira Security Management Center Agent\ ). This directory will be the root for this kind of actions in Avira SMC. You can also create subdirectories (e.g..\New-VDF-files ) so that you can find your files more quickly.
  • Page 91 Activate the Execute … option and type the required Parameters . Sharing License Files In order to renew the license for an Avira product, you have to distribute the new license file using the Copy files function. Update the license file in the Software Repository , to be used for future installations.

  • Page 92: Handling Errors

    When a group has an error icon, it means an error occured on one or more computers in that group. For troubleshooting, we recommend that you first check the logfiles of the Avira products and, if necessary, keep them at hand for support questions.
  • Page 93 Select a filter from the filter drop-down list: The logfile is filtered and listed in the window. Resetting the Error Status When an error occurs in Avira SMC, the affected Security Environment areas are marked with a red Stop icon in the console tree. An error icon appears next to the computer/group node.

  • Page 94: Updating Avira Products

    Environment (using remote update commands and even regularly, with a scheduled task). According to the configuration options for the manual updating routine of each Avira product, you can update Avira products installed on computers in the Security Environment via the Internet or via your Intranet. These updates are performed by each computer individually.
  • Page 95 Updating Avira Products installed on the Security Environment computers are not updated. Avira Security Management Center Avira GmbH...

  • Page 96: Using The Internet Update Manager

    Updating Avira Products Using the Internet Update Manager Avira Internet Update Manager service is a component of Avira SMC and its role is to keep all Avira products over the entire enterprise up to date. It brings the advantage of deploying over the network the updated files, so that the client computers do not need to access the Internet.

  • Page 97: Updating Packages In The Software Repository

    You can also use the IUM in automatic test mode (which can be enabled under Avira IUM - Server Settings - General - Updates: Activate test mode ). In test mode, new files are downloaded to a special test directory ( Test products ), hosted by a second HTTP server.

  • Page 98: Updating Avira Products Manually

    Displaying Tasks for software packages or for SMC Server updates – Page 84). Updating Avira Products manually You can schedule update tasks for Avira products installed on the computers in Security Environment. See Performing Commands and Planning Tasks – Page 81.

  • Page 99: Update Overview

    Updating Avira Products Update overview To update all Avira products via an IUM server right-click Released products or Test products and select Update mirrored products. Alternatively you can use the IUM scheduler for IUM updates. 7.4.1 Updating the SMC using the IUM automatic mode You can receive automatic SMC updates via the IUM by selecting Server Settings - General Updates and activating the option Automatic mode for SMC updates.
  • Page 100 Right-click on IUM Related IUM update node a a. You will only be notified that new updates are available if you are using the integrated IUM which is avail- able after the SMC installation. Avira GmbH Avira Security Management Center...

  • Page 101: Troubleshooting

    Troubleshooting Troubleshooting Please make sure you keep all SMC components and Avira products up to date, in order to ensure effective communication between them over the Security Environment. Prerequisites for communication between SMC Agents and SMC Server If there is a firewall installed on a client computer, the following ports (TCP) have to be open: 7000, 7001, 7010, 7030, 7080, 7100.

  • Page 102: Mmc Error When Installing Smc Agent

    This option sets the flag Force Guest to value 1 . Thus, no administrator right is possible any more and the SMC Agent cannot be installed. Solution Remove the check symbol to deactivate the option. Avira GmbH Avira Security Management Center...

  • Page 103: Products Supported By Avira Smc

    Security Environment, a product-specific configuration panel appears. The settings available in this window are similar to the configuration options available for that Avira product. See Changing the Configuration of an Avira Product –...

  • Page 104: Service

    Another optional service is the Avira Premium Support which in addition to the scope of the Avira Basic Support enables you to contact expert partners at any time, even after business hours and at the weekends in the event of an emergency .

  • Page 105: Online Shop

    Avira licenses quickly and safely. The Online Shop guides you step by step through the order menu. A multi-lingual Customer Care Center explains the order process, payment transactions and delivery. Resellers can order by invoice and use a reseller panel.
  • Page 106 Fax: +49 (0) 7542-525 10 Internet: http://www.avira.com AntiVir is a registered trademark ® of the Avira GmbH. All other brand and product names are trademarks or registered trademarks of their respective owners. Protected trademarks are not marked as such in this manual. However, this does not mean that they may be used freely.

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