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Service
9
Service
9.1
First Aid
If you have general problems with the program or you cannot clean your system after an
infection:
9.1.1
Checking System Configuration
If the service is active:
If the service is not active:
If this does not work:
If this does not help either:
9.1.2
Checking Guard Configuration
22
Please check AntiVir functions with the checklist below.
Check if Avira AntiVir Server service is active. You can see this in the Services
configuration window (Start/Settings/Control Panel/Administrative Tools/Services) at
Avira AntiVir Server service:
– the Startup type must be Automatic.
– in the Log on tab, Local System account has to be activated.
– also, Allow service to interact with desktop must be activated.
Check the current configuration of Avira AntiVir Server service.
Activate the Avira AntiVir Server service in the Services configuration window.
Select Avira AntiVir Server service.
Click on Start.
The Avira AntiVir Server service is started.
Check the error codes and messages in the Event Viewer in the AntiVir Server
Console.
Check the entries in the main log file of Avira AntiVir Server.
Contact AntiVir Support (see chapter: Support-Service). Have all messages from the
Event Viewer and the main log file at hand.
Check whether the Local Files option under Settings :: Guard :: Scan is activated.
Check the settings for Files to scan under Settings :: Guard :: Scan. If "Use file
extensions list" is activated: check the file extensions list and if necessary
Check whether AntiVir has actually performed file scanning. Activate the Complete
Information option in the Report tab. Test the access and check the report file.
Avira AntiVir Server
Avira GmbH
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