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Winmate E500RM9 User Manual

5” rugged mobile computer
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E500RM9
5" Rugged Mobile Computer
ARM A73 x 4 (2.0 GHz) + A53 x 4 (2.0 GHz)
User Manual
Version 1.1
Document Part No. 9152050K1003
Please read these instructions carefully before using this product, and save this manual for future use.

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Summary of Contents for Winmate E500RM9

  • Page 1 E500RM9 5” Rugged Mobile Computer ARM A73 x 4 (2.0 GHz) + A53 x 4 (2.0 GHz) User Manual Version 1.1 Document Part No. 9152050K1003 Please read these instructions carefully before using this product, and save this manual for future use.

  • Page 2: Table Of Contents

    5” Rugged Mobile Computer E500RM9 User Manual Contents Chapter 1: Read Me First ........................... 4 1.1 Advisory Conventions ........................... 4 1.2 Safety Information ..........................5 1.3 Handling and Maintenance ........................7 1.4 Declaration of Conformity (DoC) ......................8 1.5 Copyright Notice ..........................10 1.6 Trademark Acknowledgement ......................
  • Page 3 5” Rugged Mobile Computer E500RM9 User Manual 3.9 Using the Phone ..........................28 3.9.1 To Make a Phone Call ....................... 28 3.9.2 To Make a Phone Call Using Contact List .................. 28 3.9.3 Answering or Declining Calls ..................... 29 3.10 Messaging ............................29 3.10.1 Sending Text Messages ......................
  • Page 4 5” Rugged Mobile Computer E500RM9 User Manual 8.2.4 Change the Barcode Reader Scan Type ................... 50 8.2.5 Change the WDC Setting or Reset to Default ................50 8.2.6 Scanning Barcodes ........................51 8.2.7 Scanning Tips and Considerations .................... 51 8.3 Using Smart Card Reader (Optional) ....................52 8.3.1 Use Smart Card Reader ......................

  • Page 5: Chapter 1: Read Me First

    5” Rugged Mobile Computer E500RM9 User Manual Chapter 1: Read Me First 1.1 Advisory Conventions Four types of advisories are used throughout the user manual to provide helpful information or to alert you to the potential for hardware damage or personal injury. These are Notes, Important, Cautions, and Warnings.

  • Page 6: Safety Information

    Chapter 1: Read Me First 1.2 Safety Information Precaution on Battery Pack When the Battery Pack Has Deteriorated, Pré caution avec le bloc-pile Replace It with a New Battery. Continued use of a damaged battery pack may result in heat generation, ignition or battery rupture.
  • Page 7 5” Rugged Mobile Computer E500RM9 User Manual General Product Safety This product should not be used near water Sé curité gé né rale des such as bathtubs, sinks, swimming pools, wet basement, etc. produits [FR] Ce produit ne dois pas être utilisé près de l'eau comme les baignoires, les éviers, les...

  • Page 8: Handling And Maintenance

    Chapter 1: Read Me First 1.3 Handling and Maintenance Gently wipe the display with a soft, lint-free cloth. Do not use alcohol or detergent on the product. General Guideline [FR] Essuyer délicatement l'écran avec un Guide Gé né ral chiffon doux non pelucheux. Ne pas utiliser d'alcool ou un détergent sur le produit.

  • Page 9: Declaration Of Conformity (Doc)

    5” Rugged Mobile Computer E500RM9 User Manual 1.4 Declaration of Conformity (DoC) FCC Statement This device complies with part 15 FCC rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a class "B"...
  • Page 10 Chapter 1: Read Me First CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 11: Copyright Notice

    Brand and product names are trademarks or registered trademarks of their respective owners. 1.7 Disclaimer Winmate Inc. reserve the right to make changes, without notice, to any product, including circuits and/or software described or contained in this manual in order to improve design and/or performance. We assume...

  • Page 12: Chapter 2: Getting Started

    Winmate® E500RM9 Rugged Mobile Computer is an enterprise-class Rugged Mobile Computer with powerful mobile computing solution. The E500RM9 Series Rugged Mobile Computer packs WLAN, BT, GPS, and WWAN function - all into a single device. With great multiple wireless communicate design, this product will be applicable to mobile worker, business application, and IT requirements.

  • Page 13: Description Of Parts

    Connect to desk docking Volume Buttons Increase and decrease volume Function Button Use to trigger the barcode reader for E500RM9 series with barcode reader (only for products with barcode reader) Barcode Reader 1D/2D Barcode Reader (*or a flat cover for device without barcode)

  • Page 14: First-Time Operation

    Chapter 2: Getting Started Item Description Power Button Turn on/off the device Speaker Send out the voice from the device Fingerprint reader Scan fingerprints (Optional) Rear Camera 13MP Autofocus Camera. Battery 3.7V, 3900 mAh with warm swappable function (Optional) MicroSD Card Slot Memory card reader port for SD Card SIM Card Slot Slot to insert Micro SIM card.

  • Page 15: Installing Sim And Microsd Card

    Please charge the battery before using the device for the first time. Charge the battery until the LED indicator turns solid green. To charge the E500RM9, use a cable or a docking with appropriate power supply.

  • Page 16: Turning On And Off The Device

    Connect the power supply output connector to the input power port on the DC Jack cable. 2. Remove the protective rubber and connect the DC Jack cable to the side of E500RM9. The battery charge LED indicates the battery charging status.

  • Page 17: Resetting To Factory Defaults

    5” Rugged Mobile Computer E500RM9 User Manual 2.6 Resetting to Factory Defaults To reset the device to factory defaults: 1. Slide from the bottom side, then open Settings app. 2. Tap System > Advanced > Reset options. 3. Tap Erase all data (factory reset) to reset the tablet.

  • Page 18: Chapter 3: Using The Device

    Chapter 3: Using the Device Chapter 3: Using the Device This chapter explains how to use the buttons, status icons, and controls of the E500RM9 mobile computer running on Android 11.0 operating system and provides instructions on entering and capturing data.

  • Page 19: Using The Home Screen

    5” Rugged Mobile Computer E500RM9 User Manual 3.3 Using the Home Screen Home screen is the starting point to access all the features on your mobile computer. It displays application icons, widgets, shortcuts, and other features. User can personalize the home screen.
  • Page 20 Chapter 3: Using the Device To move an item on the HOME SCREEN: 1. Tap and hold the item you want to move, until it can be moved. 2. Drag it to a new location on the screen. 3. Place the item where you want to put it and lift your finger. To remove items from the HOME SCREEN: 1.

  • Page 21: Viewing Other Parts Of The Home Screen

    5” Rugged Mobile Computer E500RM9 User Manual 3.3.2 Viewing other parts of the Home Screen 1. Slide your finger left or right across the Home screen. Extensions to the Home screen provide extra space for APPS, shortcuts, and other items.

  • Page 22: Status And Notification Icons

    Chapter 3: Using the Device 3.4 Status and Notification Icons The status bar appears at the top of every screen. On the left are notification icons along with the current time, and on the right are status icons. 3.4.1 Notification Icons Pull down from the left top of the screen to get the notifications area.

  • Page 23: Entering Text

    5” Rugged Mobile Computer E500RM9 User Manual 3.5.1 Entering Text 1. Open a text field, in this example we used Messaging to compose a message. The On-Screen Keyboard opens. 1. Tap a suggestion to enter it in the place of the underlined.

  • Page 24: Editing Text

    Chapter 3: Using the Device 3.5.2 Editing Text To select text: 1. Double-tap the text you want to select. 2. Tap to select all the sentences in the menu that appears, the selected text is highlighted in blue, with a tab at each end of the selected word. 3.

  • Page 25: Display Settings

    5” Rugged Mobile Computer E500RM9 User Manual 3.6 Display Settings Use the display settings to configure brightness and other screen settings. 1. Swipe from the bottom of the main desktop, tap Settings , and then tap Display Display • Brightness level – for adjusting the brightness of the screen.

  • Page 26: Audio Profile Settings

    Chapter 3: Using the Device 3.7 Audio Profile Settings Use the sound settings to configure how and at what volume the device rings, vibrates or alerts user in other ways when user receive a call, receive a notification or an alarm sound. 3.7.1 Sound Settings 1.

  • Page 27: Language And Keyboard Settings

    5” Rugged Mobile Computer E500RM9 User Manual 3.8 Language and Keyboard Settings Use the Language & keyboard settings to select the language for the text on your device and for configuring On-Screen Keyboard, including words that you have added to its dictionary.
  • Page 28 Chapter 3: Using the Device 3. Click the On-screen keyboard to go to the Android Keyboard Settings (AOSP) page. • Keyboard & input methods o On-screen Keyboard – shows default Android Keyboard (AOSP). o Physical Keyboard – allows the user to apply physical keyboard settings if connected. •...

  • Page 29: Using The Phone

    5” Rugged Mobile Computer E500RM9 User Manual 3.9 Using the Phone User can make a phone call by dialing a phone number; touch a number in the contact list, on the web pages or other places. 3.9.1 To Make a Phone Call 1.

  • Page 30: Answering Or Declining Calls

    Chapter 3: Using the Device 3.9.3 Answering or Declining Calls When user receive a phone call, the incoming call screen opens with the caller ID and any additional information about the caller that you have entered in contacts. Tap to answer calls. Tap to reject calls.

  • Page 31: Opening And Responding To Text Messages

    5” Rugged Mobile Computer E500RM9 User Manual 3.10.2 Opening and Responding to Text Messages If you are working in a message window, message that you receive are display in it. Otherwise, you receive a new message notification and a new message icon appears in the status bar.

  • Page 32: Chapter 4: Winmate Kiosk Manager

    Chapter 4: Winmate Kiosk Manager Chapter 4: Winmate Kiosk Manager The E500RM9 rugged mobile computer comes with preinstalled APP named Winmate Kiosk Manager. This application lets the device manager to lock the launcher. When the launcher is locked the user can only use one application assigned by the device manager.
  • Page 33 5” Rugged Mobile Computer E500RM9 User Manual 6. Choose the layout UI, then press the empty slot to add/remove apps. Click Add App. 7. Select applications you want to lock. For example, Camera. 8. Click SAVE AND EXIT.

  • Page 34: Change Password

    Chapter 4: Winmate Kiosk Manager 4.2 Change Password 1. In the UI edit page, select the CHANGE PASSWORD. Or, in the main Apps window, select the Kiosk Manager . Select Password Manager to start your settings. 2. The default password is “password”. Enter a new password in New Password field, and then tap...

  • Page 35: Unlock Applications Launcher

    5” Rugged Mobile Computer E500RM9 User Manual 4.3 Unlock Applications Launcher 1. Slide down the top bar and press Kiosk Manager icon. Enter the password to login (the default password is password). Press Ok. 2. Click Kiosk Manager, then Clear and Reset Default Home.

  • Page 36: White List App

    Chapter 4: Winmate Kiosk Manager 4.4 White List App 1. Open the White List 2. Select an application of White List. 3. Enter the password. The password default value is “password”. 4. To change the password, click the setting icon on the White List page, choose Password Manager.
  • Page 37 5” Rugged Mobile Computer E500RM9 User Manual Disable or Enable Application: 1. Click list item to switch App Status 2. Click Save and Run.

  • Page 38: Chapter 5: Networks And Wireless Devices

    This chapter explains how to connect to network and peripheral devices. 5.1 Connecting to Mobile Networks When users install a SIM card from service provider to the E500RM9, the device is configured to use the provider’s networks for voice calls and for transmitting data. Different locations may have different mobile networks available.

  • Page 39: Adding Wlan Network

    5” Rugged Mobile Computer E500RM9 User Manual 4. Tap a network to connect to it: • If the network is open, you are prompted to confirm that you want to connect it by tapping Connect. • If the network is secured, users are prompted to enter a password or other credentials.

  • Page 40: Connecting To Bt Devices

    Chapter 5: Networks and Wireless Devices 5.3 Connecting to BT Devices 5.3.1 Turning BT On or Off 1. Swipe from the bottom of the main desktop, tap Settings 2. Tap Connected Devices. 3. Toggle the on/off switch on the top-right hand side to turn on the BT. 5.3.2 Connecting the BT Device 1.

  • Page 41: Disconnecting Bt Device

    Important: When connecting your mobile computer to a computer and inserting its USB storage or SD card, user must follow the computer’s instructions for connecting and disconnecting USB device, to avoid damaging or corrupting files. Notice that the E500RM9 mobile computer cannot be charged via USB.

  • Page 42: Usb Debugging Settings

    Chapter 5: Networks and Wireless Devices In the notifications area USB connected sign will appear. Pull down the notification area to open notification panel. Tap the USB connection notification to choose the type of USB connection. • File Transfer – let user transfers files between computer and tablet. •...
  • Page 43 5” Rugged Mobile Computer E500RM9 User Manual 4. Pull down the screen to open notification panel. Tap USB debugging connected. In the Developer options user can choose the action to perform.
  • Page 44 Chapter 5: Networks and Wireless Devices Important: Carefully follow your computer’s instructions to un-mount the USB storage or SD card. Disconnect USB device not properly can cause a loss of important data or information.

  • Page 45: Chapter 6: Using Camera

    This chapter explains how to use camera to capture photos and videos. 6.1 Capturing Photos or Video Winmate® E500RM9 is equipped with an 13MP Camera on the rear side and an 8 MP Camera on the front side, which user can use to capture photos or video.

  • Page 46: Viewing Pictures

    Chapter 6: Using Camera 6.1.4 Viewing pictures 1. After taking a photo, a thumbnail of the picture is shown on the corner of the capture screen. Tap the thumbnail to view it. 2. Tap the onscreen button: to share a photo. to delete a photo.

  • Page 47: Chapter 7: Battery Warm Swap (Optional)

    5” Rugged Mobile Computer E500RM9 User Manual Chapter 7: Battery Warm Swap (Optional) Battery warm swap is an optional feature of E500RM9 and may not be present in your device. Please check your device’s specifications or contact our sales representative for more information.

  • Page 48: Chapter 8: Capturing Data

    Chapter 8: Capturing Data Chapter 8: Capturing Data This chapter explains how to use NFC, Barcode reader with Winmate® Data Collection application, smartcard reader, and fingerprint scanner on the E500RM9. Note: NFC, Barcode reader, fingerprint scanner, and smart card reader are optional features. It might not be available on your device.

  • Page 49: Using Barcode Reader (Optional)

    Rugged Mobile Computer. 8.2.1 Turn On and Off Barcode Reader The E500RM9 with Barcode Reader comes with pre-installed software Winmate Data Collection (WDC) that allows users to turn on the readers and set up the button to trigger the scan function.

  • Page 50: Change The Barcode Symbologies

    Chapter 8: Capturing Data 8.2.2 Change the Barcode Symbologies 1. In the WDC application, tap Barcode Settings, then tap Barcode Preference. 2. Change the symbologies of the barcode: • 1D Symbologies • 2D Symbologies • Imager Options • User Preference •...

  • Page 51: Change The Barcode Reader Scan Type

    5” Rugged Mobile Computer E500RM9 User Manual The output will show the command that you entered in the prefix or the suffix; For example, if user enters “\n” in the prefix text, the output of the barcode reader will appear on the next line of the page.

  • Page 52: Scanning Barcodes

    Chapter 8: Capturing Data 8.2.6 Scanning Barcodes 1. Tear off protective film from the barcode. 2. Open Search applications or any other text edit utilities. 3. Press the function button to trigger the barcode. 4. Aim the barcode. 5. Ensure the entire barcode is within the rectangular area formed by the brackets in the laser framing.

  • Page 53: Using Smart Card Reader (Optional)

    5” Rugged Mobile Computer E500RM9 User Manual 8.3 Using Smart Card Reader (Optional) Smart Card Reader is located on the bottom side of the E500RM9. 8.3.1 Use Smart Card Reader 1. Enter Settings menu, select Accessibility, and then deactivate the Connect to PC.

  • Page 54: Smart Card Reader Sdk

    Winmate’s SDK refer to Appendix B. 8.4 Using Fingerprint Scanner (Optional) Fingerprint Scanner is an optional feature for E500RM9 Rugged Mobile Computer and may not be present in your device. Fingerprint Scanner is located on the top rear side of the E500RM9.

  • Page 55: Hand Strap Installation

    5” Rugged Mobile Computer E500RM9 User Manual 8.6 Hand Strap Installation To install hand strap: Place the device face-down on a flat surface. Attach the hand strap plate to the upper retaining bar. Insert another side of the hand strap to the under bar.

  • Page 56: Appendix

    Appendix Appendix Appendix A: Basic Troubleshooting Problem Solution • The removable battery is not Make sure the AC adapter is properly connected, and that the charging. removable battery is properly inserted. • Nothing appears The mobile computer may be in sleep mode. Press the power screen.

  • Page 57: Appendix B: Software Development Kit

    Continued use in such a state may result in the battery getting jammed, so please stop using the battery, and purchase a new one. Appendix B: Software Development Kit Winmate® provides the following drivers and Software Development Kit (SDK) for E500RM9. Item File Type Description...

  • Page 58: Appendix C: Product Specifications

    Appendix Appendix C: Product Specifications Model Name E500RM9 Size 5 inches Resolution 1280 x 720 Brightness 500 nits Display Contrast Ratio 800:1 Viewing Angle 80/80/80/80 Touch Projected Capacitive Multi-Touch Bonding Optical Bonding for Sunlight Viewability Processor ARM A73 x 4 (2.0 GHz) + A53 x 4 (2.0 GHz)

  • Page 59: Appendix D: Os Image Update

    NOTE: Accessories and Integrated Options may vary depending on your configuration. The product shown in this document is a standard model. For diagrams that contain customized or optional I/O, please contact the Winmate Sales Team for more information. All specifications are subject to change without prior notice Appendix D: OS Image Update Winmate provide OS Image update tool.
  • Page 60 Appendix 5. Click REBOOT NOW. 6. Wait while Ota is updating.
  • Page 61 Winmate Inc. 9F, No.111-6, Shing-De Rd., San-Chung District, New Taipei City 24158, Taiwan, R.O.C www.winmate.com Copyright © 2022 Winmate Inc. All rights reserved.

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