Troubleshooting - Windows Users - LaCie 301814U - LaCinema Premier - Digital AV Player User Manual

LaCie LaCinema Premier
User Manual
9.2. Troubleshooting – Windows Users
Problem
The drive is not recog-
nized by the computer.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Question
Has the drive been formatted?
Does your computer's operating
system support the file system?
Is there an icon for the drive in
Computer?
Does your computer's configuration
meet the minimum system require-
ments for use with this drive?
Is the drive's power supply con-
nected and turned on?
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Are both ends of the USB cables
firmly attached?
Is there a conflict with other device
drivers or extensions?
Is the drive connected to a standard
USB port on your computer?
Is the drive connected to a
Hi-Speed USB 2.0 port on your
computer?
Does your computer or operating
system support Hi-Speed USB 2.0?
Answer
Make sure that the drive has been formatted properly. Please see
section 7, Reformatting the LaCinema
Check your computer's documentation and see section
matting the LaCinema
My Go into My Computer
signed to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem.
See section 2.1, Minimum System Requirements
mation.
Make sure that the power supply is properly connected (see section
3.2, Connecting the LaCinema Premier to Your
the drive has been turned on and that the outlet the power supply
is connected to is working.
Review the installation steps in section
ema Premier to Your Computer.
Check both ends of the USB cable to make sure they are fully
seated in their respective ports. Try disconnecting the cables, wait-
ing 10 seconds, and then reconnecting them. If the drive is still not
recognized, restart your computer and try again.
Contact LaCie Technical Support for help.
If your drive is connected to a standard USB port, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-Speed
USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device will oper-
ate at the slower USB transfer rates. For more information, please
see sections 8.4, Optimizing Data Transfers
Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
un-install the drivers and re-install them. Also, make sure that you
are connected directly to a Hi-Speed USB 2.0 port on your com-
puter. The LaCie LaCinema Premier will not work properly when
connected to a hub.
See sections 2.1, System Requirements
Transfers for more information.
Premier.
Premier.
and look for an icon and drive letter as-
for more infor-
Computer), that
3.2, Connecting the LaCin-
and 2.5.2, USB
and 8.4, Optimizing Data
page 41
7, Refor-
Cable.