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Table of Contents
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Table of Contents
Summary of Contents for Smartview IHD
- Page 1 Your SmartView In-Home Display guide...
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Page 2: Getting Started
Press and hold the OK button to turn your IHD on. Your IHD will allow you to better understand, manage and monitor your energy use. For Pay As You Go (PAYG) customers, you can also top-up and monitor your meter balance. - Page 3 • For PAYG customers select ‘Pay As You Go’ to view a tutorial on how to use your IHD. Checking your energy use Your IHD has a useful indicator that gives you a quick view of how much energy you are currently using based on the previous week’s consumption: Green Low level of energy usage.
- Page 4 History Your IHD can also show you how much energy you have used historically for up to one year for each fuel type. To view this: Select ‘Electricity’ or ‘Gas’ from the home screen Select ‘OK’ Select ‘History’ Select ‘Today’, ‘Daily’, ‘Weekly’, ‘Monthly’, or ‘Annual’...
- Page 5 To set a budget You can set a budget to help you stay on track with your energy spend. Select ‘OK’ from the home screen Select the fuel type you want to set a budget for (each fuel must be done separately) Select ‘OK’...
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Page 6: Meter Readings
Once set, the home screen will display a budget indicator bar under the instant data section. As you use your energy, the indicator bar shown below your budget increases, showing how close you are to your budget. Meter readings To view your meter readings: Select ‘OK’... - Page 7 Within approximately 30-60 minutes, your meter will have been topped up. If your top-up hasn’t worked after one hour, you may need to complete a manual top-up (see ‘Top-up in your IHD using your Unique Transaction Reference Number (UTRN)’ on p9).
- Page 8 Topping up at your local Post Office, PayPoint, or Payzone outlet After your installation, you will have received an email (if you have one registered with ScottishPower) and a letter, which will include the barcode(s) for your meter(s). It’s important you keep this email/ letter safe as you will need the barcode(s) for topping up.
- Page 9 Before you top-up, make sure you select the correct fuel type: electricity/gas. You’ll be prompted to enter your 20-digit UTRN into your IHD. You can find your UTRN at the top of your receipt if you topped up at a local outlet, or if you topped up using the ScottishPower App this will be in the confirmation provided.
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Page 10: Top-Up History
Top-up history To view your top-up history: Use the down arrow button Select ‘OK’ from the to select ‘Top-Up History’, home page this displays recent top-ups Select the fuel type you want to view Select the top-up you want to review for further details Select ‘OK’... -
Page 11: Emergency Credit
Low credit warning When the balance falls below £2, the Low Credit warning symbol will show on the screen. To avoid going off supply, please top-up as soon as possible. Emergency credit Emergency credit can be activated when the meter balance is below £1. To activate your emergency credit: Select ‘OK’... - Page 12 Select ‘Enable Supply’ Select ‘Yes’. Reconnecting your gas supply You can’t reconnect and enable your gas supply on your IHD - this must be done on the meter. Make sure all gas appliances are switched off before you go to the gas meter and follow the instructions on-screen.
- Page 13 Support centre We’re here to help make your energy journey easier. If you have any questions about smart meters, you can find lots of help and information on our support centre at scottishpower.co.uk/support-centre Watch We have helpful smart meter videos on our ScottishPower YouTube channel – from how to top-up, to reconnecting your meter, to latest updates.
- Page 14 Priority services We want to give as much support as we can to those customers who need it. You may be eligible for our Priority Services Register for a number of reasons, ranging from a chronic illness or disability to a change in your personal circumstances.
- Page 15 Retail Energy Code The Retail Energy Code (REC) aims to improve customer outcomes through innovation and competition. The operating model provides an opportunity to create a new standard for code governance to transform the nature of decision-making in the energy sector. ScottishPower adheres to the Retail Energy Code (REC), which includes requirements we must comply with when installing your smart meter.
- Page 16 Get in touch We want to help. If you have an enquiry about this leaflet, or any aspect of our service, please contact us. Letter ScottishPower Customer Services 320 St. Vincent Street Glasgow G2 5AD scottishpower.co.uk/getintouch Hearing or speech difficulties? Depending on your needs, Relay UK offer a range of tools and services that can help you contact us.
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