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User guide
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model
Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Menu Learning Screen link below.
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Summary of Contents for Samsung GQ65S95F

  • Page 1 User guide Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Menu Learning Screen link below.
  • Page 2: Table Of Contents

    Using Storage Share 109 Using Multi View Remote Control and Peripherals 111 Using Bixby About the Samsung Smart Remote (4K / 8K Model (except 117 Using Daily Board for QEF1 / Q6F)) 120 Using the Game Bar 30 About the Standard Remote Control (QEF1 / Q6F / F6***F /...
  • Page 3 Troubleshooting 161 Setting the Viewing Environment for External Devices 165 Configuring a Sound Mode and Expert Settings Picture Issues 167 Using the Sound Support Functions 230 The screen is flashing or has become dark System and Support 231 The picture is not bright, or the picture colours do not look clear 171 Using the Time Functions and the Timers 232 The picture colours are black and white or do not look the...
  • Page 4 258 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer. 250 What is Anynet+? 258 Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if 250 Anynet+ does not work. The connected device is not the Voice Assistant button is pressed.
  • Page 5 Accessibility Guidance 259 I want to see weather information of the desired area. Other issues Menu Learning Screen 260 Caring for the TV 268 Using the Remote control 260 The TV is hot. 270 Using the accessibility menu 260 The TV smells like plastic. 275 Using the TV with Voice Guide on 260 The settings are lost after 5 minutes or every time the TV is 277 Using the guide...
  • Page 6: Connection Guide

    HDMI (eARC/ARC), Optical, USB, Bluetooth, Wi-Fi • Video Device: HDMI • Smartphone: Screen Sharing (Smart View), Screen Sharing (Tap View), Samsung DeX, SmartThings, Camera Share, Apple AirPlay • PC: HDMI, Screen Sharing (Wireless), Easy Connection to Screen, Apple AirPlay •...
  • Page 7 • External Storage: USB Flash Drive, Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
  • Page 8: Connecting An Antenna (Aerial)

    Connecting an Antenna (Aerial) You can connect an antenna cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. – Do not use excessive force when connecting the antenna cable; excessive force may cause deformation of the port. –...
  • Page 9: Connecting To The Network

    Connecting to the network You can get access to the network through your TV. left directional button Settings All Settings Connections Network Network Settings Try Now Configure network settings to connect to an available network. To ensure safe and secure use of the product, connect to the network using a securely managed router. When the network is connected, it enables casting YouTube content, DLNA, Wi-Fi Speaker, SmartThings, HBB Companion Screen and Screen Mirroring.
  • Page 10 Establishing a wireless network connection left directional button Settings All Settings Connections Network Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
  • Page 11 The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
  • Page 12 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
  • Page 13 Paring Wireless One Connect Connect the Wireless One Connect to the TV. left directional button Settings All Settings Connections Wireless One Connect Set up Wireless One Connect Available Wireless One Connect is searched for and connected. If searching does not proceed, move close to the TV and select Search again.
  • Page 14 Install Wireless One Connect in a location free of obstructions (e.g., concrete walls, metal furniture), which could affect the performance of the wireless signal. Malfunction (e.g., choppy video or audio) may occur, depending on the wireless transmission quality and installation distance.
  • Page 15 Configuring Wireless One Connect left directional button Settings All Settings Connections Wireless One Connect Configure Wireless One Connect settings. This function may not be supported depending on the model or geographical area. • Wireless One Connect Status Manage wireless connections between Wireless One Connect and TV. Check the connection of the Wireless One Connect, or Unpair the connected Wireless One Connect.
  • Page 16: Displaying Your Mobile Device Screen On The Tv

    Displaying your mobile device screen on the TV You can watch the screen of your mobile device on the TV screen through Smart View, Apple AirPlay or Tap View. When you start screen sharing with a mobile device (Smart View/Apple AirPlay/Tap View), the TV screen switches to the Multi View...
  • Page 17 Wall, or mobile device's screen on the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music.
  • Page 18: Connection Cables For External Devices

    Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input/ output ports on external devices.
  • Page 19 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables can't transmit video signals.
  • Page 20: Switching Between External Devices Connected To The Tv

    For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup". When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
  • Page 21: Using Additional Functions

    Lets you register external devices to your Samsung remote control and control them using the Remote. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup".
  • Page 22: Connection Notes

    Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
  • Page 23: Connection Notes For Computers

    Connection notes for audio devices • To obtain better TV audio quality, connect a soundbar or A/V receiver to the TV. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
  • Page 24: Connection Notes For Mobile Devices

    Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
  • Page 25: Using Multi Control

    Devices. Select the intended device from the list, and access the device storage to check stored files. To connect to those devices, make sure that Storage Share mode, Wi-Fi and Bluetooth are enabled and the same Samsung account is logged in on all the devices. This function may not be supported depending on the model.
  • Page 26: Remote Control And Peripherals

    You can control TV operations with your Remote Control. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote (4K / 8K Model (except for QEF1 / Q6F)) Learn about the buttons on the Samsung Smart Remote.
  • Page 27 Button Description You can access Setting menu / virtual numeric pad / Colour buttons / Option pad / SmartThings directly. • Accessing the SmartThings app using this button may not be supported, depending on the model. • Use this button to access additional options that are specific to the feature in use. •...
  • Page 28 Button Description Directional button Moves the focus. (up/down/left/right) Selects or runs a focused item. When pressed while you are watching a broadcast programme, Select detailed programme information appears. Press to return to the previous menu. When pressed for 1 second or more, the running function (Return) is terminated.
  • Page 29 SmartThings app on your mobile device. For more information, refer to "Using a mobile remote control". Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. (TM236*, TM256*) The images, buttons and functions on the remote control may differ, depending on the remote control type, TV model or geographical area.
  • Page 30: About The Standard Remote Control (Qef1 / Q6F / F6***F / H5***F / Befx)

    About the Standard Remote Control (QEF1 / Q6F / F6***F / H5***F / BEFX) Learn about the buttons on the Remote Control. Button Description (Power) Press to turn the TV on or off. SOURCE Displays and selects available video sources. 0-9 (Number button) Gives direct access to channels.
  • Page 31 Button Description RETURN Returns to the previous menu or channel. EXIT Exits the menu. Red, Green, Yellow, Blue Use these buttons according to the directions on the TV screen. (Colour Button) SETTINGS Displays the main on-screen menu. INFO Displays information about the current programme or content. AD/SUBT.
  • Page 32: Connecting The Samsung Smart Remote To The Tv

    When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, then press and hold the buttons simultaneously for 3 seconds or more.
  • Page 33: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote Setup

    Control the TV and connected external devices with a Samsung remote control. left directional button Connected Devices Universal remote setup You can control all external devices connected to the TV using a single Samsung remote. Run the Universal remote setup menu to register external devices.
  • Page 34: Learn How To Use Game Controller

    Learn how to use Game Controller You can learn how to use Game Controller. left directional button Settings Support Tips and User Guides Game Controller Guide Find details on how to use the Game Controller. Press the menu to learn more about the functions of each Game Controller button. This function may not be supported depending on the model.
  • Page 35: Using Anynet+ (Hdmi-Cec)

    You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup".
  • Page 36: Controlling The Tv With A Keyboard, Mouse Or Gamepad

    Controlling the TV with a Keyboard, Mouse or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. You can connect a keyboard, mouse or gamepad to control the TV easily. Connecting a USB keyboard, mouse or gamepad left directional button Connected Devices Connection Guide...
  • Page 37: Using The Keyboard And Mouse

    Using the keyboard and mouse Button Description Directional keys Moves the focus Enter key Selects or runs a focused item Press to return to the previous menu, or press and hold to close whatever is running on the ESC key screen.
  • Page 38 Using the Gamepad Check the supported gamepads. Try Now This function may not be supported depending on the model or geographical area. Manufacturer Controllers Connection Force feedback Xbox Series X/S controller Xbox One S controller Microsoft Xbox 360 controller Xbox Elite Wireless Controller Series 2 Xbox Adaptive controller Dualsense Edge Sony...
  • Page 39: Using The Controller

    Some keys are not available on this product depending on controller. Force feedback : "Not support" (This product can’t support force feedback.) "-" (Controllers don’t have force feedback function.) Tizen TVs will support only XInput mode for the supported gamepads. Xbox controllers may require firmware updates.
  • Page 40: Entering Text Using The On-Screen Virtual Keyboard

    Setting up the input devices left directional button Settings All Settings General & Privacy Keyboard and Mouse Try Now • Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language Keyboard type functions. • Mouse Settings Try Now You can set up the mouse with the Mouse Pointer...
  • Page 41: Entering Text Using The Remote Control's Microphone And The On-Screen Virtual Keyboard

    When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
  • Page 42: Smart Features

    Some Smart Hub services are paid services. To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account. Some Smart Hub features may not be supported depending on the service provider, language or geographical area.
  • Page 43: Displaying The Home Screen

    Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account". Search Search for channels, programmes, movies, and apps offered by Smart Hub. To use the Search service, make sure the TV is connected to a network.
  • Page 44 This function may not be supported depending on the model or geographical area. For more information, refer to "About the Samsung Daily+ Home screen". Game Play games from the TV screen by connecting a Controller to the TV. Configure settings to optimise the Controller and audio device for playing games.
  • Page 45 Launching Smart Hub automatically left directional button Settings All Settings Advanced Features Start Screen Options Start with Smart Hub Home Try Now Enabling Start with Smart Hub Home automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature.
  • Page 46 Testing Smart Hub connections left directional button Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub left directional button Settings Support Device Care Reset Smart Hub Try Now You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. You can set the PIN in left directional button Settings...
  • Page 47: Using Ambient Mode

    Using Ambient Mode Learn about the functions available in Ambient mode. left directional button Ambient Set your TV to display a photo or content you desire when the TV is not used. This function may not be supported depending on the model. On some models, the Ambient mode is integrated in the...
  • Page 48 Function and content preview Select a preferred content and a preferred background and set them as your Ambient mode. While in Ambient mode, press the Select button and then the Up directional button on the remote control to view the content details. You can use the SmartThings app on a Mobile Device to select a desired content and change the settings.
  • Page 49 • Edit Customise the settings to suit your preferences. Available functions may not be supported depending on the model or content. – Weather Filter You can add a weather effect to content. – Time Filter You can select any background time format for content. –...
  • Page 50 • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
  • Page 51 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimisation depending on network conditions.
  • Page 52: Entering The Tv Viewing Screen From Ambient Mode

    The image on your TV may differ from the image above depending on the model and geographical area. Ambient Screen Options Following Ambient mode options are configurable: This menu can be found at the bottom of the Ambient home. To configure the option settings, scroll down to the far bottom.
  • Page 53: About The Art Home Screen

    About the Art Home screen Learn about the functions available in Art Mode. left directional button The image on your TV may differ from the image above depending on the model and geographical area. List of image categories From the displayed list of categories, select an image and press the Select button to view details about the image. Select Preview to preview the image in full screen for 30 seconds.
  • Page 54 • View Details View detailed information about the selected image. • Favourite Add or delete specific images in Favourites by pressing Select button on the remote control. To view items that are set as Favourites, navigate to My Art Store Favourites.
  • Page 55 • Mount Customise the border style and colour to suit your preferences. To save changes, select the desired mat style and colour, and press either the Select or button. Supported border styles may differ if the image aspect ratio is not 16:9 or the image resolution is lower than the recommended resolution.
  • Page 56 The image on your TV may differ from the image above depending on the model and geographical area. My Art Store • My Photos Upload and display your photos. • Favourites Manage images saved in Favourite. – Display All Resume Play Play images in Favourite as a slideshow.
  • Page 57 • Payment Info View artwork purchase details, and easily purchase artworks by entering required payment information. For details about payment information, visit Samsung Checkout (sbox.samsungcheckout.com). • History View the content you recently viewed in mode, in order.
  • Page 58 • Art Effect Art Effect is turned on by default. This displays content as close as possible to the original artwork. If you turn off the effect, content is displayed in the customised picture quality. This function may not be supported depending on the model. •...
  • Page 59 On/Off, the TV turns on or off. This function may not be supported depending on the model. If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely. • In mode, the brightness and colour tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
  • Page 60: Using Art Mode With The Smartthings App

    Using Art mode with the SmartThings app You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. If the TV is not registered in your SmartThings app, press (Add Device) and register the TV before using the mode.
  • Page 61: Precautions When Using Art Mode

    Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and colour tone of the screen can be affected.
  • Page 62: About The Generative Wallpaper

    About the Generative Wallpaper The Generative Wallpaper feature allows users to create and display images to suit their preferences. left directional button Ambient left directional button It is possible to create custom pictures by displaying them on the TV screen. This function may not be supported depending on the model.
  • Page 63: Selecting Images

    Selecting images Display a specific image by selecting it from among the images saved under the Generative Wallpaper category. Deleting saved images Delete images to free up the memory or delete specific images that are no longer needed. To delete, select an image item under the Generative Wallpaper category to display full screen, and then press the select button to display a list of available images.
  • Page 64: About The Samsung Daily+ Home Screen

    The image on your TV may differ from the image above depending on the model and geographical area. Provides useful services, such as home training, remote work and commerce, allowing users to conveniently experience different lifestyles. Banner Provides information related to apps provided by Samsung Daily+. - 64 -...
  • Page 65 To connect, make sure the Galaxy smartphone and Galaxy Watch are located in the vicinity of the TV, and Bluetooth is enabled and the same Samsung account is logged in on all the devices. This function may not be supported depending on the model.
  • Page 66: Using Samsung Gaming Hub

    Using Samsung Gaming Hub Gamestream a wide variety of games right on your TV through Samsung Gaming Hub. Connect your controller through Bluetooth or USB. left directional button Game This function may not be supported depending on the model or geographical area.
  • Page 67 Install or remove apps or devices that are required to play games. Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub. Select a game to view the game details. Installation of related apps is required to run some games.
  • Page 68: Using The Home Function

    Using the Home Function View a variety of TV programmes. Install various apps offered by Smart Hub, such as video, music and sports apps, and use the apps from the TV. left directional button Home The image on your TV may differ from the image above depending on the model and geographical area. For You Discover The app makes personalised recommendations based on the user’s viewing experience.
  • Page 69: About The For You / Discover Home Screen

    Recommends content that are currently popular in many OTT services. • On Now Display a list of TV programmes or Samsung TV Plus content items currently being aired. App List Add frequently used apps or delete apps on the Home screen, to suit your preferences.
  • Page 70 The loading time it takes to start watching YouTube 8K Content may vary depending on the Internet bandwidth or Internet access speed you are using at that time. In the future, depending on the operation policy of Samsung and YouTube services, whether YouTube 8K content is recommended through the Home screen may vary.
  • Page 71 M edia Options This menu can be found at the bottom of the For You / Discover home. To configure the option settings, scroll down to the far bottom. This function may not be supported depending on the model or geographical area. •...
  • Page 72: About The Live Home Screen

    This function may not be supported depending on the model or geographical area. On Now Display a list of TV programmes or Samsung TV Plus content items currently being aired. This function may not be supported, depending on the input signal and settings.
  • Page 73: About The Settings Home Screen

    About the Settings Home Screen Manage external devices connected to the TV, and configure settings for various functions available on the TV. left directional button Settings The image on your TV may differ from the image above depending on the model and geographical area. Notification You can view a list of notifications for all events that occur on your TV.
  • Page 74 Settings Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to quickly configure frequently used features. Settings items may not be supported depending on the model or geographical area. •...
  • Page 75 • Bluetooth Connect your TV to Bluetooth devices. This can be done by selecting Bluetooth to automatically search for Bluetooth devices. Connecting Bluetooth devices may not be supported depending on the model or geographical area. • Wi-Fi Check your network connection. To check your network connection or change the connection settings, press the Select button.
  • Page 76 • Digital Output Audio Format You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (eARC) for external devices that support the Dolby Digital+ format. • Picture Clarity You can optimise pictures that contain a lot of motions. To turn this function on or off, press the Select button. •...
  • Page 77 • Contrast Enhancer You can prevent excessive differences between bright and dark areas on the TV screen. To change the Contrast Enhancer setting, press the Select button. • Picture Size You can change to the picture size you want to view. To make adjustments, press the Select button. •...
  • Page 78: Using A Samsung Account

    All Settings Samsung Account Launch the camera on your mobile phone, and scan the QR code to log in to your Samsung account or create a new account. An alternative way to log in is to select an email address and manually enter your account, or to select a website and access the website from your computer or mobile phone.
  • Page 79 View Details. • Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung account, visit the Samsung accounts website (https://account.samsung.com). •...
  • Page 80: Using The Shortcuts

    Using the Shortcuts You can easily use the contents of Sources without running a series of commands. To display the Shortcuts menu screen, press and hold the button for 1 second or more. To return to the TV mode, press the button.
  • Page 81 Settings Displays the main on-screen menu. TTX/MIX You can access the TTX menu screen. Terrestrial, Cable, Satellite or Service Provider Choose the broadcast type of the content: Terrestrial, Cable, Satellite or Service Provider. This function may not be supported depending on the incoming broadcast signal. - 81 -...
  • Page 82: Adding Channels

    Adding channels Move the focus to to add the current channel. Select Move to the desired location. Press the Select button. The target channel is added in the bookmark (Channels) area. Moving channels Move the focus to the channel to move. Press the down directional button.
  • Page 83: Using Workspace

    1. Download the Easy Connection to Screen PC app from http://smsng.co/easy and then install it on your PC. 2. Log in to the same Samsung account for both TV and PC. 3. When the PC is turned on and connected via the network, Workspace's Home Screen displays the PC.
  • Page 84 Connecting a Remote PC left directional button Samsung Daily+ Featured Workspace Windows PC Manual Connection Try Now left directional button Samsung Daily+ Featured Workspace Remote Login Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac.
  • Page 85 Enter the required settings for connecting the computer remotely. The image on your TV may differ from the image above depending on the model and geographical area. PC/Profile Enter the IP address or profile of the PC you want to connect to. •...
  • Page 86 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. - 86 -...
  • Page 87 Control, Wi-Fi and Bluetooth on the devices, and ensure that the devices are connected to the same wireless network and logged in with the same Samsung account. This function may not be supported depending on the model or geographical area.
  • Page 88: Using Microsoft

    Workspace browser, you can add or delete the web service link to or from Workspace. To add the web service, you must be signed in to your Samsung account. The number of web services that can be added to Workspace is limited.
  • Page 89: Using Web Service

    ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
  • Page 90: About The Apps Home Screen

    About the Apps Home Screen Download and run various apps from Smart Hub. left directional button Home Apps You can enjoy a wide range of content including video, music, sports and game apps by installing the corresponding apps on your TV. To use this feature, the TV must be connected to the network.
  • Page 91: Installing An App

    Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
  • Page 92 About the Apps Settings This menu can be found at the bottom of the Apps home. To configure the option settings, scroll down to the far bottom. The image on your TV may differ from the image above depending on the model and geographical area. •...
  • Page 93: Managing Installed Apps

    Managing installed apps To manage installed apps, access Settings. App Settings can be found at the bottom of the Apps screen. To access Settings, scroll down to the bottom. The image on your TV may differ from the image above depending on the model and geographical area. Adding apps to the Home Screen 1.
  • Page 94 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. You can set the PIN in left directional button Settings All Settings Try Now...
  • Page 95: Using The User Guide

    Open User guide You can view the embedded User guide that contains information about your TV's key features. You can download a copy of the User guide from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com).
  • Page 96 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimise and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support.
  • Page 97: Using The Internet

    Internet function more easily after connecting a keyboard and mouse. You can scroll webpages with the directional button on the Samsung Smart Remote or Remote Control. The webpages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function".
  • Page 98: Using Smartthings

    Connected Devices SmartThings Try Now Try Now left directional button Samsung Daily+ Featured SmartThings Try Now Try Now You can control the devices registered to the SmartThings cloud and devices directly connected to this product with a remote control.
  • Page 99 SmartThings devices SmartThings devices can also be controlled from the mobile app. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. Life Displays recommended Life services that can be viewed or controlled from SmartThings.
  • Page 100 Connected Devices Use the SmartThings Hub features Try Now Use the SmartThings Hub features on various Samsung products to connect IoT devices (e.g., light bulbs, plugs, or sensors) that are supported by SmartThings. left directional button Connected Devices...
  • Page 101 Register and manage devices via SmartThings Try Now Registering peripheral devices of the TV When there is a device detected near the TV, a registration pop-up appears on the TV screen. When there is no device detected, the pop-up may not appear. To connect a Bluetooth device, make sure that the device has been paired.
  • Page 102 Use the screen's sensors via SmartThings Try Now When you activate the sensor, you can see the sensor device on the SmartThings Device tab. You can create various IoT scenarios with TV without purchasing a separate IoT sensor. left directional button Connected Devices SmartThings Settings...
  • Page 103: Playing Pictures/Video/Music

    "Read Before Playing Photo, Video or Music Files". Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
  • Page 104: Playing Multimedia Content On A Pc Or Mobile Device

    Playing multimedia content on a PC or mobile device Select a device with media content in left directional button Connected Devices Sources. The media content list in the device appears. Select a media content item from the list. The selected content is played. The content may not be played depending on the encoding method or file format.
  • Page 105: Listening To Your Mobile Device Sound Through The Tv Speaker Using Sound Mirroring

    Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space. Visualisations are generated on your TV that alter and respond to the frequency of your music. Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
  • Page 106 • Previous Next Displays the previous or the next multimedia content file. If video playback time is 3 seconds or shorter and you press the button, the video starts from the beginning. • Rewind Fast Forward Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the button repeatedly.
  • Page 107 • 360 Auto Rotation Automatically adjusts the video's viewing angle by analysing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:...
  • Page 108 • Picture Off Plays music files with the screen off. • Fit to Screen Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos.
  • Page 109: Using Multi View

    You can add or delete a screen in the current Multi View screen by pressing the down directional key on the Samsung Smart Remote. To add a screen, while in Multi View mode, select...
  • Page 110 You can delete the selected screen. To close Multi View, press and hold the button or press the button on the Samsung Smart Remote. This function operates only by TV broadcasts, external devices, or apps that support Multi View. While running...
  • Page 111: Using Bixby

    Bixby is available only when the TV is connected to the network. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
  • Page 112: Starting Bixby Using Buttons On The Samsung Smart Remote

    Press the Select button to go to the Discover Bixby screen. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area. - 112 -...
  • Page 113 The image on your TV may differ from the image above depending on the model and geographical area. Account Log out after going to the Samsung Account screen. If you are signed out of your Samsung account, select Account to sign in. Tutorials View tutorials related to the Bixby.
  • Page 114 When the distance to the TV is within 3 to 4 m, optimal performance is provided. If Bixby does not answer, refer to "I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer." in "Troubleshooting". The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area. •...
  • Page 115 • Privacy You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services. • About Bixby Displays the detailed terms and conditions. Recommended commands Displays recommended commands you can use to control the TV with Bixby given the current context. If you do not want to see the recommended commands, set Voice Hint to Off.
  • Page 116: Provisions For Using Bixby

    Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the network. •...
  • Page 117: Using Daily Board

    Using Daily Board Even when the TV is off, easily access useful daily information through the smart screen, which switches on when a user is detected or when it is activated by voice. This function may not be supported depending on the model or geographical area. The image on your TV may differ from the image above depending on the model and geographical area.
  • Page 118 Board. ( Bixby Settings Voice Wake-up Hands-free wake-up Always) The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area. Night Mode is turned on in Daily Board Edit Settings, users are not detected when it is dark around them.
  • Page 119 Changing the Settings of Daily Board On the Daily Board screen, use the Edit menu to change settings. • Wallpapers Choose a background theme from Edit Wallpapers. • Screen Timeout Adjust the off timer time from Edit Settings Screen Timeout. •...
  • Page 120: Using The Game Bar

    Advanced Features (Game Mode Settings) Game Mode) is or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar. Try Now To select whether or not to automatically start Game Bar when changing the external input or enabling game mode,...
  • Page 121 Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 32:9...
  • Page 122 More settings Configure specific settings to suit your preferences. Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role-playing game (RPG) or adventure game which involves many dynamic scenes. Sound Output Change the sound output device.
  • Page 123 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. If the TV is connected to a computer and Game Mode is set to either or Auto, the wide screen (21:9...
  • Page 124 Configuring 144 Hz / 165 Hz / 240 Hz game settings If the TV is a model that supports 144 Hz / 165 Hz / 240 Hz, you can play 144 Hz / 165 Hz / 240 Hz games. • Models that support 144 Hz: S9*F, QN85F, QN80F (except for 50-inch models), QN70F, The Frame (LS03FW), The Frame (LS03FA) (55-inch and larger models), QN1EF •...
  • Page 125: Using Auracast

    Using Auracast You can listen to the TV's audio by connecting to a Bluetooth audio device that supports Auracast. This feature is supported in the QN9**F or higher only. This feature may not be supported depending on the models of the mobile device and Bluetooth audio device. Using Auracast left directional button Settings...
  • Page 126: Using Click To Search

    Obtain information on the playing content and related content. • Who's On Obtain information on the performers in the playing content, including other content in which they performed. Starting the feature with a button on the Samsung Smart Remote To start Click to Search while viewing...
  • Page 127: Using Live Translate

    Using Live Translate Use the Live Translate feature to view live content with subtitles translated into your preferred language. left directional button Settings Live Translate left directional button Settings All Settings Advanced Features Live Translate Settings This feature automatically translates subtitles broadcast by broadcasters. It does not work if the broadcaster does not provide a subtitling service.
  • Page 128: Tv Viewing And Recording Features

    TV Viewing and Recording Features Use a variety of convenience features offered by your Samsung TV while watching TV. You can also edit your list of channels and create a list of favourite channels. Using the Guide See the programming schedules of different channels on a single screen.
  • Page 129 About the Guide screen The image on your TV may differ from the image above depending on the model and geographical area. Channel Filter View channels and programmes classified by type. Edit Channels Edit channels stored on the TV. For more information, refer to "Using the channel edit function". - 129 -...
  • Page 130 Additional options related to broadcast programmes Navigate to the desired programme and press and hold the Select button to access the following options: These functions may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled programme. •...
  • Page 131 Using additional features from the Guide From the Guide, press either the button to use additional features. These functions may not be supported depending on the model or geographical area. • Channel Filter You can view channels and programmes categorised by the types defined in Channel List.
  • Page 132: Recording Programmes

    Schedule Recording from the pop-up menu to schedule recording. Recording while watching a broadcast • Record 1. On the Samsung Smart Remote, press the button. 2. Use the directional buttons to navigate to the control pad. 3. Select Record to start recording.
  • Page 133 Using the recording schedule management screen On the Samsung Smart Remote, press the button. Use the directional buttons to navigate to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. The following options are available on the Recording &...
  • Page 134 • Settings – Start Recording Early Change this setting so that the recording starts slightly earlier than the programme start time shown in the Guide. – Continue Recording After Change this setting so that the recording ends slightly later than the programme end time shown in the Guide. –...
  • Page 135: Setting Up Schedule Viewing

    Setting Up Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. This function may not be supported depending on the model or geographical area. appears next to programmes that have been configured for a scheduled viewing. To set up a schedule viewing, you must first set the TV's clock ( left directional button Settings...
  • Page 136 Using the viewing schedule management screen On the Samsung Smart Remote, press the button. Use the directional buttons to navigate to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. Displayed menu options may vary depending on the model or geographical area.
  • Page 137: Using Timeshift

    Using Timeshift Watch scenes you missed and rewind to specific points of the programme using Timeshift. To activate Timeshift while watching a broadcast, press either the button, and then use the directional buttons on the remote control to select Timeshift or press the button.
  • Page 138: Buttons And Functions Available While Recording A Programme Or Timeshift

    Buttons and functions available while recording a programme or Timeshift These are the controls and options available while recording broadcasts and using Timeshift. Press the down directional button to display the control pad with the following options: This function may not be supported depending on the model or geographical area. The available buttons and functions may differ with the functions.
  • Page 139 • Record You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording. This function is only available when the Timeshift function is running. •...
  • Page 140: Using The Channel List

    Using the Channel List Change the channel or check programmes on other digital channels. Use the Channel List screen to change channels or see what programmes are being broadcast on other digital channels. On Standard Remote Control, press the CH LIST button. Accessing the channel list Press and hold the (Channel) button to open the...
  • Page 141 • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily programme schedules Samsung TV Plus.
  • Page 142: Using The Channel Edit Function

    Using the channel edit function Edit the channels stored on your TV. Accessing the channel edit screen • Display the Guide screen, and press Edit on the left of the screen to access the edit-channel screen. • Display the Channel List screen, and press Edit Channels on the bottom of the screen to access the edit-channel...
  • Page 143 This function may not be supported depending on the model or geographical area. When a channel number is changed, its channel information is not updated automatically. • Restore Samsung TV Plus You can restore the deleted Samsung TV Plus channels.
  • Page 144: Using A Personal Favourites List

    Using a Personal favourites List Create frequently watched channels as favourite channels. On the Edit Channels Channel List screens, the icon appears next to favourite channels. Creating a Favourites List Access the Edit Channels screen. For details on how to access the channel edit screen, refer to “Accessing the channel edit screen.” Press the left directional button on the remote control to select the desired Favourites.
  • Page 145: Tv-Viewing Support Functions

    TV-Viewing Support Functions Use the functions that are available while watching TV. Scanning for available channels left directional button Settings All Settings General & Privacy Broadcasting (Auto Tuning Settings) Auto Tuning Try Now This function may not be supported depending on the model or geographical area. If the TV is connected to a cable box or satellite box, you do not need to do this.
  • Page 146 Setting the Wake-up time left directional button Settings All Settings General & Privacy Broadcasting (Auto Tuning Settings) Wake-up Timer Try Now Schedule timer to turn the TV on and scan channels automatically. This function may not be supported depending on the model or geographical area. Auto Tuning Settings may not appear depending on the model or geographical area.
  • Page 147 Checking digital channel signal info and strength left directional button Settings Support Device Care Self Diagnosis Broadcast Signal If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the antenna for increased signal strength and improved HD channel reception. Broadcast Signal is only available for digital channels.
  • Page 148 Showing common interface menu left directional button Settings All Settings General & Privacy Broadcasting Common Interface Try Now You can view information about common interfaces. This function may not be supported depending on the model or geographical area. • CI Menu Show information and settings of CICAM.
  • Page 149 Tuning digital channels left directional button Settings All Settings General & Privacy Broadcasting Expert Settings Manual Scan Digital Channel Tuning Select New, and then configure Channel, Frequency and Bandwidth, and then select Search to automatically scan and store a list of digital channels in the TV. Tuning analogue channels left directional button Settings...
  • Page 150 Enabling/Disabling Edit Channel Numbers left directional button Settings All Settings General & Privacy Broadcasting Expert Settings Edit Channel Numbers Try Now Use this to change channel number. When channel number is changed, channel information is not updated automatically. This function may not be supported depending on the model or geographical area. Deleting CAM operator profile left directional button Settings...
  • Page 151 Selecting the broadcast audio language left directional button Settings All Settings General & Privacy Broadcasting Expert Settings Audio Options Try Now This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio Options functions differently for analogue and digital channels.
  • Page 152: Picture And Sound

    Picture and Sound You can change the settings for the picture and the sound according to your preference. Using AI Mode Let the TV analyse the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
  • Page 153: Detail Settings

    • EyeComfort Mode Settings The location of this function may vary depending on the model or geographical area. This function is available only when Adaptive Picture is set to EyeComfort. – EyeComfort Mode Duration Set the sunrise and sunset time automatically. Or you can manually select the schedule. –...
  • Page 154 • Adaptive Sound Settings With AI-based content recognition, scenes such as sports events and films are automatically customised to your preferred picture settings. – Active Voice Amplifier Active Voice Amplifier Pro Analyses ambient noise and provides optimal sound depending on the noise. This function is available only when the microphone switch at the bottom of the TV is active and the sound output is set to Speaker.
  • Page 155: Adjusting The Picture Quality

    Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode left directional button Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode.
  • Page 156 Configuring advanced picture settings left directional button Settings All Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now Adjust the overall picture brightness. The closer to 50, the brighter the picture. •...
  • Page 157 Gamma Try Now • Adjust the medium brightness of a video. • Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input sources. • Local Dimming Try Now Maximise the contrast ratio by automatically adjusting brightness for each section of the picture. This function supports Standard, High, and Low.
  • Page 158 Picture Clarity Settings Try Now • Optimise a video that has many dynamic scenes. When LED Clear Motion Clear motion is set to On, the screen is flashing or has become darker than when it is Off. • Blue Light Reduction Ensure eye comfort by limiting blue light and using warmer colours.
  • Page 159 Changing to a comfortable display mode suitable for sleep left directional button Settings All Settings Picture EyeComfort Mode Settings Enable comfortable display mode, and adjust the mode start and end times. The location of this function may vary depending on the model or geographical area. •...
  • Page 160 Automatically adjusting image quality left directional button Settings All Settings Picture Smart Calibration Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer. This function may not be supported depending on the model or geographical area. To use this function, use a Smartphone that is compatible with the function.
  • Page 161: Setting The Viewing Environment For External Devices

    This function may not be supported depending on the model or geographical area. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
  • Page 162 Setting the Game Mode details left directional button Settings All Settings Advanced Features Game Mode Settings Try Now These functions may not be supported depending on the model or geographical area. • Virtual Aim Point Try Now You can see the virtual aim point at the center of the screen. This function may not be supported depending on the model or geographical area.
  • Page 163 – Judder Reduction Remove flicker from a game video to play the game with a clearer picture quality. – LED Clear Motion Turn on this function to adjust the LED backlight to make dynamic scenes look clearer. This function may not be supported depending on the model. –...
  • Page 164 Using Input Signal Plus left directional button Settings All Settings General & Privacy External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. If the Input Signal Plus feature is turned off, HDR signals sent from an external device cannot be received. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the...
  • Page 165: Configuring A Sound Mode And Expert Settings

    Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode left directional button Settings All Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
  • Page 166 Digital Output Audio Delay Try Now • Adjust the output delay time for digital audio. This function is available when the input source is HDMI and the receiver is connected via HDMI-ARC or HDMI-eARC. When the receiver can't process the input source, it may operate in the Auto option.
  • Page 167: Using The Sound Support Functions

    If the soundbar is connected to the TV via both HDMI and Optical, HDMI may be selected first even if you select Optical. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported.
  • Page 168 When the call is ended, the Buds automatically connects to the TV. This feature is supported only when the TV and mobile phone are connected to the same Samsung account. If the Galaxy Buds is disconnected while listening to TV sound with the Buds, the TV sound is muted.
  • Page 169 • A Samsung audio device that supports Wi-Fi is connected to the same wireless network as the TV. For details on how to connect and use a Samsung audio device that supports Wi-Fi, refer to the device user manual. Some Samsung wireless audio devices may not support a configuration that includes soundbars.
  • Page 170 Change the positions of audio devices configured in Q-Symphony Mode. If you set a Samsung wireless audio device as a device for wireless symphony, it is possible to set a position. Position setting may not be supported, depending on the Samsung wireless audio device.
  • Page 171: System And Support

    System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. left directional button Settings All Settings General &...
  • Page 172 Adjusting the clock for DST and time zone left directional button Settings All Settings General & Privacy Time Sets the right time by setting Daylight Savings Time (DST) and your local time zone. This function is only available when the Clock Mode is set to Auto.
  • Page 173: Using The Power And Energy Saving Functions

    Using the Power and Energy Saving Functions Use the power saving functions to reduce the TV power consumption. Reducing the power consumption of the TV left directional button Settings All Settings General & Privacy Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options.
  • Page 174 In some regions, the Auto Power Off function may not be supported when Samsung TV Plus is operating. • Power Off Mode Choose which screen mode you would like when the power is turned off.
  • Page 175: Using The Panel Care Functions

    Using the Panel Care Functions Adjusts settings to protect the screen. Setting the Panel Care (S8*F/S9*F only) left directional button Settings All Settings General & Privacy Panel Care This function is supported on the S8*F/S9*F models only. • Pixel Shift Moves pixels at regular intervals to prevent screen issues.
  • Page 176: Updating The Tv's Software

    Update Now Try Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
  • Page 177 Updating through the mobile network left directional button Settings Support Software Update Update with Mobile Network Try Now Use a mobile network to update the software. This function may not be supported depending on the model or geographical area. Security updates information Security updates are provided to strengthen the security of your device and protect your personal information.
  • Page 178: Using The Parental Settings Function

    Using the Parental Settings function Configure content or app security settings. left directional button Settings All Settings General & Privacy Parental Settings Try Now Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by entering the password.
  • Page 179: Audio And Video Functions For The Visually Or Hearing Impaired

    Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions left directional button Settings All Settings General & Privacy Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions.
  • Page 180 Enabling voice guides for the visually impaired left directional button Settings All Settings General & Privacy Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On.
  • Page 181 The TV screen is turned off but audio continues left directional button Settings All Settings General & Privacy Accessibility Auto Picture Off Try Now Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on.
  • Page 182 Enlarging the font (for the visually impaired) left directional button Settings All Settings General & Privacy Accessibility Zoom Menu and Text Try Now You can enlarge the size of the font on the screen. To activate, set Zoom Menu and Text to On.
  • Page 183 Learning about the TV menu left directional button Settings All Settings General & Privacy Accessibility Menu Learning Screen Try Now Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select.
  • Page 184 Enlarging the sign language screen for the hearing impaired left directional button Settings All Settings General & Privacy Accessibility Sign Language Zoom Settings Try Now You can zoom in the sign language screen when the programme you are watching provides it. First, set Sign Language Zoom to On, and then select...
  • Page 185: Using Voice Assistants On The Tv

    Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant left directional button Settings All Settings Advanced Features Voice Voice Assistant Try Now Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the network.
  • Page 186: Using Other Functions

    All Settings General & Privacy Remote Control You can check the Samsung smart remote's remaining amount of the battery. • Remote Grip Sensor Alerts users so that they can hold the remote control correctly, if the remote-control grip sensor senses any incorrect orientation of the remote control.
  • Page 187 If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000" (for France and Italy: "1111"). On the Samsung Smart Remote or Remote Control: Press (Volume) button.
  • Page 188 Managing External Devices left directional button Settings All Settings Connections Device Connection Manager Try Now When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...
  • Page 189: Hbbtv

    HbbTV Access services from entertainment providers, online providers and CE manufactures through HbbTV. This function may not be supported depending on the model or geographical area. Some channels may not include the HbbTV service. In some countries, HbbTV is inactive by default. In this case, HbbTV can be used by installing the HbbTV application (the HbbTV Activation Application) in left directional button Home...
  • Page 190: Using A Tv Viewing Card ("Ci Or Ci+ Card")

    Using a TV Viewing Card (“CI or CI+ Card”) Watches paid channels by inserting your TV Viewing Card (“CI or CI+ Card”) into the COMMON INTERFACE slot. The 2 CI card slots may not be supported depending on the model. Turn the TV off to connect or disconnect a “CI or CI+ Card”.
  • Page 191 Connecting the “CI or CI+ Card” Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below. Connecting the “CI or CI+ Card” via COMMON INTERFACE slot Only for models with Common interface slot. Connect the “CI or CI+ Card”...
  • Page 192 To watch paid channels, the “CI or CI+ CARD” must be inserted. • Samsung TV follow up CI+ 1.4 standard. When Samsung TV display the pop-up message, it may happen due to CI + 1.4 Version inconsistency. If you have a problem, please contact Samsung Service Centre.
  • Page 193: Teletext Feature

    To exit from the Teletext feature, On the Samsung Smart Remote: Press the TTX/MIX button on the pop-up list until a live TV programme appears. On the Standard Remote Control: Press the / TTX/MIX button on the remote control until live TV appears.
  • Page 194: On The Standard Remote Control

    6 Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 Sub Page: Displays the available sub-page. 0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (Store) button.
  • Page 195 6 SETTINGS Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 PRE-CH Sub Page: Displays the available sub-page. 0 SOURCE List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (CH LIST) button.
  • Page 196: Typical Teletext Page

    4 AD/SUBT. Depending on the model or geographical area. Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the screen, press it again. For normal display, press it once again. 9 RETURN Hold: Holds the display at the current page, in the case that there are several secondary pages that follow automatically.
  • Page 197: Precautions And Notes

    Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording may not be supported depending on the model or geographical area. •...
  • Page 198 • When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. • If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording.
  • Page 199: Before Using The Timeshift Function

    Before using the timeshift function Timeshift may not be supported depending on the model or geographical area. • For a USB device for recording, it is recommended to use the USB hard disk that supports USB 2.0 or later and 5,400 rpm or higher.
  • Page 200: Read Before Using Apps

    • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications and services may not be available on all devices or in all territories. Visit https://www.samsung.com for more information on specific device information and content availability.
  • Page 201: Read Before Using The Internet Function

    Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
  • Page 202 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
  • Page 203: Read Before Playing Photo, Video Or Music Files

    Read Before Playing Photo, Video or Music Files Read this information before playing media content. Limitations to the use of photo, video and music files Try Now • The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers and digital cameras.
  • Page 204: Supported Subtitles

    Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
  • Page 205: Supported Image Formats And Resolutions

    Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 16320 x 12240 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 *.heic HEIF 16320 x 12240 The MPO format is supported partly. The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
  • Page 206 Supported video codecs (QN1EF/QN7*F/QN8*F/S8*F/The Frame (LS03FA)) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 60 H.264 BP/MP/HP 4096 x 2160 *.mkv 1920 x 1080: 120 *.asf 4096 x 2160: 60 HEVC (H.265 - Main, 4096 x 2160 *.mp4 Main10)
  • Page 207 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 208 Supported video codecs (QEF1/Q7F, Q8F) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP *.avi 4096 x 2160: 60 4096 x 2160 HEVC (H.265 - Main, *.mkv 1920 x 1080: 120 Main10) *.asf Motion JPEG 3840 x 2160 *.mp4 MPEG4 SP/ASP...
  • Page 209 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 210 Supported video codecs (QN9*F/S9*F/The Frame (LS03FW)) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 60 H.264 BP/MP/HP *.mkv 1920 x 1080: 120 4096 x 2160 *.asf 4096 x 2160: 60 HEVC (H.265 - Main, *.mp4 Main10) 3840 x 2160: 120...
  • Page 211 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 212 Supported video codecs (Q6F/U7***F/U8***F) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.mp4 Motion JPEG *.mov LPCM MPEG4 SP/ASP...
  • Page 213 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 214 Supported video codecs (QN900F) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 60 H.264 BP/MP/HP 4096 x 2160 *.mkv 1920 x 1080: 120 *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 *.mp4 Main10)
  • Page 215 Supported video codecs (QN950F/QN990F) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 60 H.264 BP/MP/HP 4096 x 2160 *.mkv 1920 x 1080: 120 *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 *.mp4 Main10)
  • Page 216 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 217: Read After Installing The Tv

    Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
  • Page 218: Supported Resolutions For Uhd Input Signals

    Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma...
  • Page 219: Resolutions For Input Signals Supported By 8K Models (Qn9**F Or Higher)

    Resolutions for Input Signals supported by 8K models (QN9**F or higher) Check the resolutions for input signals supported by 8K models (QN9**F or higher). This function may not be supported depending on the model. If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma...
  • Page 220: Supported Resolutions For Freesync (Vrr)

    Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. FreeSync (VRR) is only available in select models. For models that support FreeSync (VRR), refer to "Using FreeSync". This function may not be supported depending on the model.
  • Page 221 • Only models that support 165 Hz are supported. Horizontal Vertical Resolution Clock frequency frequency frequency Display format SCAN (Dots x lines) (MHz) (KHz) (Hz) 1920 x 1080 165 Hz 192.788 401.000 progressive 2560 x 1080 165 Hz 192.831 524.500 progressive 3840 x 2160 165 Hz...
  • Page 222: Read Before Connecting A Computer (Supported Resolutions)

    Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models) and 7680 x 4320 @ 60 Hz (QN9**F or higher).
  • Page 223 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
  • Page 224 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
  • Page 225: Supported Resolutions For Video Signals

    Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
  • Page 226 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 30 Hz 67.500 30.000 297.000 + / + *4096 x 2160 50 Hz 112.500...
  • Page 227: Read Before Using Bluetooth Devices

    Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • Compatibility issues may occur, depending on the Bluetooth device. (A Mobile exclusive headphone may not be available, depending on the environment.) •...
  • Page 228: Licences & Other Information

    Open Source License Notice Open Source used in this product can be found on the following webpage. (https://opensource.samsung.com) This licence may not be supported depending on the model or geographical area. Please refer to the samsung.com website for detailed information regarding FreeSync.
  • Page 229 (Türkiye only) To access the energy labelling information of the model : 1. Go to https://www.samsung.com/global/ecodesign_energy 2. Get the model identifier from the energy label of the product and type it in the search box 3. Energy labelling information can be found...
  • Page 230: Troubleshooting

    Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Brightness Optimisation,...
  • Page 231: The Picture Is Not Bright, Or The Picture Colours Do Not Look Clear

    The picture is not bright, or the picture colours do not look clear If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimisation, Energy Saving Solution. • left directional button Settings All Settings Picture Expert Settings Reset Picture...
  • Page 232: The Picture Colours Are Black And White Or Do Not Look The Way They Should Look

    The picture colours are black and white or do not look the way they should look If the product’s colours or absolute whites/blacks seem to be off, launch Picture Test. • left directional button Settings Support Device Care Self Diagnosis Picture Test Try Now If the test results indicate that the problem is not caused by the TV, do the following:...
  • Page 233: Tv Cannot Be Turned Off

    TV cannot be turned off. On some models, you can turn off the TV by pressing and holding the Power button. To switch from mode to TV mode or vice versa, short-press the Power button when the TV is on. Configure operation settings for the power button on the remote control in left directional button Settings...
  • Page 234: Unable To Find A Channel

    Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
  • Page 235: The Picture Is Distorted

    The picture is distorted. The compression of video content may cause picture distortions, especially in fast moving pictures from sports programmes and action movies. Remove and reconnect the power cord, and check the remote control battery. If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction. Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital channels.
  • Page 236: Subtitles Appear On The Tv Screen

    Subtitles appear on the TV screen. Turn off the Subtitle function in Subtitle Settings. • left directional button Settings All Settings General & Privacy Accessibility Subtitle Settings Subtitle Try Now The HDR of the connected external device turns off. If the Input Signal Plus feature is turned on, the range of receiving HDMI input signals is expanded, allowing you to view HDR content sent from an external device.
  • Page 237: Sound And Noise Issues

    Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the TV? The connection method may differ depending on the audio device such as HDMI (eARC/ARC), Optical, Bluetooth and Wi-Fi.
  • Page 238: Hdmi (Earc/Arc) Is Connected, And There Is No Sound

    HDMI (eARC/ARC) is connected, and there is no sound. Check whether Digital Output Audio Format is set to Pass-through. If a soundbar or A/V receiver that does not support Dolby Digital+ is used and Pass-through is selected, there is no sound when a Dolby Digital+ source is received.
  • Page 239: Whenever A Function Is Used On The Tv Or The Channel Is

    Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen. Turn off the Voice Guide function in Voice Guide Settings. •...
  • Page 240: The Volume Of The External Device Cannot Be Adjusted

    I want to turn the TV and audio device off and on at the same time. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.
  • Page 241: Channel And Broadcast Issues

    Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. "Weak or No Signal" displayed in TV mode or cannot find channel. Make sure that the external device is connected securely and turned on. Move to Connected Devices to switch to other input sources.
  • Page 242: The Subtitles Are Not Provided On A Digital Channel

    The subtitles are not provided on a digital channel. When watching channels with the antenna cable connected, run Subtitle Settings. • left directional button Settings All Settings General & Privacy Accessibility Subtitle Settings Try Now Some channels may not have subtitle data. When watching a channel on an external device such as a set-top box and cable box, turn on the subtitle function on the device.
  • Page 243: External Device Connectivity Issues

    External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these steps may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the TV. The video is OK but there is no audio.
  • Page 244: No Screen Appears When Connecting The Tv To An External Device

    No screen appears when connecting the TV to an external device. For more information about how to connect an external device, run Connection Guide. • left directional button Connected Devices Connection Guide Try Now Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
  • Page 245: Network Issues

    Network Issues When the TV has difficulties connecting to the Network, these steps may help resolve the problem. Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. left directional button Settings Support Device Care Self Diagnosis...
  • Page 246: Wireless One Connect Issues

    Wireless One Connect Issues Try the following solutions if you are having issues connecting to Wireless One Connect. This function may not be supported depending on the model or geographical area. Wireless One Connect cannot be found. For detailed instructions on connecting to Wireless One Connect, launch Connection Guide.
  • Page 247 If Wireless One Connect is left disconnected from the screen for a long period of time, automatic connection may not work properly. If the connection is disconnected, check the power supply to the Wireless One Connect, and view the LED indicator light colour to check the connection. LED Indication Status Description...
  • Page 248: Viewing Content Provided By An External Input Source

    A message appears saying "Wireless One Connect is disconnected. when viewing content provided by an external input source (e.g., a terrestrial broadcast service, set-top box or game console). The Wireless One Connect may be disconnected or turned off. Check that the Wireless One Connect is not turned off. Turn it on and wait, then it will automatically connect. If it is turned on but disconnected, navigate to the Adjust menu, and adjust the Wireless One Connect position until...
  • Page 249: The Device Does Not Automatically Connect After Position Adjustment

    The device does not automatically connect after position adjustment. Navigate to Wireless One Connect Status left directional button Settings All Settings Connections Wireless One Connect Wireless One Connect Status), and select Unpair. Press and hold the PAIR button on the Wireless One Connect for 3 seconds to enter pairing mode. (In pairing mode, the LED indicator on the side of the Wireless One Connect blinks blue.) Navigate to Set up Wireless One...
  • Page 250: Anynet+ (Hdmi-Cec) Issues

    Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
  • Page 251: The Message "Connecting To Anynet+ Device

    I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device.
  • Page 252: Remote Control Issues

    The remote control does not work. The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
  • Page 253: External Devices Cannot Be Operated With The Tv Remote Control

    External devices cannot be operated with the TV remote control. Check the cable connection between the TV and external devices. When the symptom persists, set it manually in left directional button Connected Devices Universal remote setup. - 253 -...
  • Page 254: Recording Issues

    This function may not be supported depending on the model or geographical area. Cannot record videos received from an external device or Samsung TV Plus. The recording function is only available for digital broadcast channels received by the TV. You cannot record videos...
  • Page 255: Apps

    To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account. If these settings were not configured during the initial setting process, you can configure Smart Hub settings by running Apps from the Home Screen.
  • Page 256: Media Files

    Media Files When files don't play, this may help resolve the problem. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played.
  • Page 257: Voice Assistant Issues

    This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area. Bixby/Alexa answers although I did not call it.
  • Page 258: Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer

    This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area. Voice recognition does not work with the Samsung Smart Remote unlike other features.
  • Page 259: During Voice Recognition, The Heavy Load Message Appears

    During voice recognition, the heavy load message appears and the function does not work. Unplug and then plug the TV power cord and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected. I want to see weather information of the desired area.
  • Page 260: Other Issues

    Other issues Use these procedures to resolve other issues that may occur in relation to the product. Caring for the TV • Regularly perform the maintenance function of the TV. Try Now – Menu - Support – Device Care Try Now •...
  • Page 261: The Tv Is Tilted To The Side

    For details on how to attach the stand, refer to the Unpacking and Installation Guide. To remove the stand, follow the attachment steps in reverse order. The Unpacking and Installation Guide can be downloaded from the Samsung Electronics website at https:// www.samsung.com/support/.
  • Page 262: The Screen Is Off, But I Hear Noise

    A POP (TV’s internal banner ad) appears on the screen. Change Usage Mode Home Mode. • left directional button Settings All Settings General & Privacy Usage Mode Home Mode This function may not be supported depending on the model or geographical area. The screen is off, but I hear noise.
  • Page 263: The Tv Narrates The Screen Events In Voice-Over

    Accessibility Shortcuts, see the following: • Press and hold the (Volume) button on your Samsung Smart Remote or Remote Control. • Press the AD/SUBT. button on the Standard Remote Control or press and hold the MUTE button. - 263 -...
  • Page 264: Diagnosing Tv Operational Issues

    Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Self Diagnosis left directional button Settings Support Device Care Self Diagnosis Try Now Check whether the product is displaying images and playing sounds normally. Check whether modules and sensors are working normally.
  • Page 265: Cannot Select Broadcast Signal In Self Diagnosis

    • SW Version Information Check the currently installed software version, and update the software to the latest version, if necessary. • Wireless One Connect Test Check the Wireless One Connect power supply and connection, and check that it operates properly. •...
  • Page 266: Reset Smart Hub

    Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements and Smart Hub applications. • left directional button Settings Support Device Care Reset Smart Hub...
  • Page 267: Getting Support

    About The TV Try Now You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source License from a Samsung Service Centre or the Samsung website. Press Edit Name to change the unique TV name to be shown on the network.
  • Page 268: Accessibility Guidance

    Using the Remote control You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote may not be supported depending on the model or geographical area. Orientation of the Samsung Smart Remote or Remote Control Hold the remote control with the buttons facing towards you.
  • Page 269 • If you press the button and then select the numeric/colour button and press the down directional button, while viewing a programme, the Recordings, Schedule Manager, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow and blue options appear. Record Timeshift may not be supported depending on the model or geographical area.
  • Page 270: Using The Accessibility Menu

    • Samsung Smart Remote / Remote Control On the Samsung Smart Remote or Remote Control, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold...
  • Page 271: Running The Accessibility Menu Functions Using Bixby

    Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the network. To speak a command, press and hold the button (located near the top right of the Samsung Smart Remote,...
  • Page 272: Learning About The Accessibility Menu Functions

    Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the programme you are watching. For example, it tells you the selected volume and the current channel and gives you programme information.
  • Page 273 • Zoom Menu and Text You can enlarge important elements on the menu such as the names of programmes. • Greyscale You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours. Greyscale is on, some Accessibility...
  • Page 274 • Menu Learning Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. • Subtitle Settings You can view the subtitle in programmes that provide broadcast subtitles. When watching a channel on an external device such as a set-top box and cable box, turn on the subtitle function on the device.
  • Page 275: Using The Tv With Voice Guide On

    Select button. • (Channel) button Of the two buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel.
  • Page 276: Changing Volume

    (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced. Of the two buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the left one is the (Volume) button.
  • Page 277: Using The Guide

    Settings General & Privacy Time) The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area. If you need to set the clock again, follow the steps below. Press the button and press the left directional button on the remote control.
  • Page 278: To View A Programme On Now

    When you open the Guide, a table grid of channels and programmes is displayed. In the top rows, the selected filter type and the time are shown. Each row has a channel name on the left and programmes on that channel on the right.
  • Page 279: Other Options In The Guide

    Other options in the guide In the Guide, move to a broadcast scheduled programme, and then press the Select button. A pop-up menu listing the functions below appears. Use the up and down directional buttons to move within this menu, and then press the Select button to choose an item.
  • Page 280 • Edit Recording Time You can change the start and end times of scheduled programme recordings. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled programme. •...
  • Page 281: Using Schedule Viewing

    Using Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. This function may not be supported depending on the model or geographical area. icon appears next to programmes that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( left directional button Settings...
  • Page 282: Cancelling A Scheduled Viewing

    • Cancelling a scheduled viewing from Schedule Manager Recordings 1. On the Samsung Smart Remote, press the button. 2. Use the directional buttons to move to the control pad. 3. Press the Select button to open Schedule Manager or Recordings.
  • Page 283: Using The Channel List

    • Samsung TV Plus While the TV is connected to the network, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of Samsung TV Plus.
  • Page 284: Recording

    Recording Recording a programme to an external hard drive connected via USB. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions".
  • Page 285: Recording The Programme You Are Watching

    Recording the programme you are watching To display a menu for recording a programme or starting the Timeshift function, press the button twice or press button, and then press the Select button while watching the programme. You can select the following functions on the menu: •...
  • Page 286: Viewing Recorded Programmes

    Viewing recorded programmes On the Samsung Smart Remote, press the button. Use the directional buttons to move to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. To play a programme, use the up and down directional buttons to move between programme titles. Press the Select button to play the programme or press the right directional button to move to a list of options.
  • Page 287: Using Smart Hub

    Use a variety of Smart Hub content offered by your Samsung TV. Some Smart Hub services are for pay services. To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account.
  • Page 288: Using The Smart Hub Home Screen

    Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account". • Search Search for channels, programmes, movies, and apps offered by Smart Hub.
  • Page 289 Provides useful services, such as home training, remote work and commerce, allowing users to conveniently experience different lifestyles. This function may not be supported depending on the model or geographical area. For more information, refer to "About the Samsung Daily+ Home screen". • Game Play games from the TV screen by connecting a Controller to the TV.
  • Page 290: Launching The User Guide

    Open User guide You can view the embedded User guide containing information about your TV's key features. Alternatively, you can download a copy of the User guide from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item.
  • Page 291: Using Bixby

    Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or TV to control your TV. To use Bixby, your TV must be connected to the network and you must use the microphone on your Samsung Smart Remote.

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