Part 8 Customer Assistance Information - Geo PRIZM 1993 Manual

Customer Assistance Information
H
GM Particcipahn in
Better Business Bureau
MecEiation/Arb&&n
Progmm"
General Motors reserves the right to
change eligibility limitations and/or to
discontinue its participation in this
program.
Our experience has shown that the
Customer Satisfaction Procedure
described earlier in this part has been
very successful in achieving customer
satisfaction. However, if you have not
been substantially satisfied,
Chevrolet/Geo wants you to be aware of
GM's voluntary participation in a
no-charge mediatiodarbitration program
I
called BBB AUTO LINE. This program
is administered by the Council of Better
Business Bureaus through local Better
Business Bureaus. The program can
resolve individual disputes involving
vehicle repairs and the interpretation of
your New Vehicle Limited Warranty.
We prefer that
you
not resort to BBB
AUTO LINE until after
a
final decision
is made under the Customer Satisfaction
Procedure. However, you may file a
claim at any time by contacting your
local Better Business Bureau (BBB) at
the following toll-free number:
1-800-955-5 100. For further information
about filing a claim, you may also write
to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 W ikon Boulevard
Suite 800
Arlington, VA 22203