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DMP-SM400 Installation Quick Guide
The DMP-SM400 Installation Quick Guide is intended for WaWa Stores only.
Required Parts
Wi-Fi Installation
•
DMP-SM400
•
Power Supply (with power cord)
•
Antenna @ 2
•
Mounting Bracket (attached)
•
HDMI Cable (ordered through Daktronics or provided by customer)
•
Serial Cable (ordered through Daktronics or provided by customer)
Note: A USB keyboard and mouse are required for Wi-Fi configuration
Hard-wired Installation
•
DMP-SM400
•
Power Supply (with power cord)
•
Mounting Bracket
•
HDMI Cable (ordered through Daktronics or provided by customer)
•
Ethernet Cable (ordered through Daktronics or provided by customer)
•
Serial Cable (ordered through Daktronics or provided by customer)
Figure 1: DMP-SM400 Unboxed Components
DD5642483
Rev 00
08 May 2025
201 Daktronics Drive Brookings, SD 57006
www.daktronics.com/support
800.325.8766
Page 1 of 18
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Table of Contents
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Summary of Contents for Daktronics DMP-SM400
- Page 1 Page 1 of 18 DMP-SM400 Installation Quick Guide The DMP-SM400 Installation Quick Guide is intended for WaWa Stores only. Required Parts Wi-Fi Installation • DMP-SM400 • Power Supply (with power cord) • Antenna @ 2 • Mounting Bracket (attached) •...
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Page 2: Standard Installation
Standard Installation DMP-SM400 Mounting The DMP-SM400 can be attached to the VESA bracket or the rack shelf. The VESA bracket can be mounted to different surfaces via direct screw holes, while the rack shelf attaches to a standard rack. VESA Bracket Mounting 1. - Page 3 1. Unbox components and ensure all are present. Refer to Figure 1. 2. Screw each antenna into the DMP-SM400 for a Wi-Fi installation. 3. Plug the EDID adaptors into the A3, A2, B2, and B3 HDMI ports on the DMP-SM400. Refer to Figure 4 for an example.
- Page 4 Connect DMP-SM400 to Wi-Fi The following steps are NOT required if the player is connected with an Ethernet cable. 1. Complete the steps in the DMP-SM400 Setup (p.3) section. 2. Boot up - observe the boot screen. 3. Observe the black screen.
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Page 5: Troubleshooting
DMP-SM400 Installation Quick Guide Troubleshooting The DMP-SM400 was configured in the factory to either a 4x1 or 2x1 configuration based on which WaWa-specific package was purchased. See the labels on the packaging for clarification. STOP. If everything has been done correctly and without issue, the DMP should be fully functional. If the DMP is not functional, refer to the configuration and troubleshooting steps. - Page 6 1. Restart the player and press the Delete key on the keyboard to open the bios. 2. Navigate to the Advanced tab. 3. Open DSP Configuration. Refer to Figure 10. Figure 10: DSP Configuration DD5642483 201 Daktronics Drive Brookings, SD 57006 Rev 00 www.daktronics.com/support 08 May 2025 800.325.8766...
- Page 7 Figure 12: Save Config and Exit Configuration of EDIDs Using EDID Utility 1. Open File Explorer and navigate to C:/Tools/Daktronics/Axiomtek_edid_utility_download. 2. Right-click EDID utility for DSP511.zip and click Extract to EDID utility for DSP511. Refer to Figure 13. Figure 13: Download File Location...
- Page 8 • HDMI 3 = 3 • HDMI 4 = 4 Note: Each HDMI port must be configured one at a time. Figure 16: EDID Port Configuration DD5642483 201 Daktronics Drive Brookings, SD 57006 Rev 00 www.daktronics.com/support 08 May 2025 800.325.8766...
- Page 9 Page 9 of 18 DMP-SM400 Installation Quick Guide 8. Click the Select button after entering the HDMI number. 9. Navigate to the Daktronics Standard EDID once File Explorer opens. The file is located at C:/Tools/ Dakotronics/Axiomtek_edid_utility/Download/EDID. 10. Open the bin file named: DAK_1920x1080_60_00Hz_DAKEDID.bin Note: The screen may go blank momentarily while the EDID is loading.
- Page 10 11. Click Combine Displays and go to Display 1 (shown as Monitor 3). Select Horizontal. Note: The display will now show as one display. Refer to Figure 20 and Figure 21. Figure 20: Combine Display 2 and 1 DD5642483 201 Daktronics Drive Brookings, SD 57006 Rev 00 www.daktronics.com/support 08 May 2025...
- Page 11 13. Open the Settings App from the Start Menu and accept any license agreements. 14. Select System. Refer to Figure 22. Figure 22: Windows Settings App 15. Navigate to Display. Refer to Figure 23. Figure 23: Display Settings DD5642483 201 Daktronics Drive Brookings, SD 57006 Rev 00 www.daktronics.com/support 08 May 2025 800.325.8766...
- Page 12 4. Locate Device ID and save the ID for later use. Refer to Figure 26. Figure 25: DMP Config and Identification Figure 26: Device ID 5. Log in to VCS and access the Displays app. DD5642483 201 Daktronics Drive Brookings, SD 57006 Rev 00 www.daktronics.com/support 08 May 2025 800.325.8766...
- Page 13 10. Enter the saved ID from Step 4 into the search bar, and select the populated device. Refer to Figure 29. Figure 29: Select New Device DD5642483 201 Daktronics Drive Brookings, SD 57006 Rev 00 www.daktronics.com/support 08 May 2025 800.325.8766...
- Page 14 Refer to Figure 31. Figure 31: Overwrite Network Configuration 13. Click Next. 14. Review the summary. Refer to Figure 32. Figure 32: Review the Summary DD5642483 201 Daktronics Drive Brookings, SD 57006 Rev 00 www.daktronics.com/support 08 May 2025 800.325.8766...
- Page 15 4. Update the account information in the User Information and Additional Information sections. Log In – Hosted Server 1. Navigate to https://venus.daktronics.com. 2. Follow Steps 2-4 in Log In - Local Server (p.15). DD5642483 201 Daktronics Drive Brookings, SD 57006 Rev 00 www.daktronics.com/support 08 May 2025 800.325.8766...
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Page 16: Connecting A Display
7. Enter the six digit registration code. Refer to Figure 37. 8. Click 9. Confirm the changes. Figure 35: Display Configuration Figure 36: Add a Device Figure 37: Enter Registration Code DD5642483 201 Daktronics Drive Brookings, SD 57006 Rev 00 www.daktronics.com/support 08 May 2025 800.325.8766... - Page 17 DMP-SM400 Installation Quick Guide Daktronics Network Configuration For a digital display system to communicate with Daktronics cloud-based service and support offerings, configure the firewalls to allow traffic from the below-listed IP addresses and ports. IP Addresses and Ports Necessary to Communicate with the Venus Control Suite ®...
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Page 18: Supplementary Documentation
Page 18 of 18 DMP-SM400 Installation Quick Guide Venus Assistance • First visit the MySupport customer portal to set up an account on the Daktronics website: www.daktronics.com/mysupport/help • Call customer service if there are issues with the MySupport portal: •...
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