KoolMore KM-VMFWT-36BR User Manual

Ice cream vending machine featuring 49 inch touch display

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USER MANUAL

KoolMore Ice Cream Vending

Machine Featuring 49 Inch Touch

Display

Models: KM-VMFWT-36BR

Before using, please read the operating instructions carefully to

ensure proper application and achieve satisfactory results.

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Summary of Contents for KoolMore KM-VMFWT-36BR

Page 1 USER MANUAL KoolMore Ice Cream Vending Machine Featuring 49 Inch Touch Display Models: KM-VMFWT-36BR Before using, please read the operating instructions carefully to ensure proper application and achieve satisfactory results.
Page 2 If you need any assistance or have questions, our customer support team is here to help. P- 718-576-6342 E- Support@koolmore.com Please write down the model number and serial number below for future reference. Both numbers are located on the rating label on the back of your unit or inside of the unit and are needed to obtain warranty service. You may also want to staple your receipt to this manual as it is the proof of your purchase and may also be needed for service under warranty.
Page 3: Table Of Contents
Contents Parts list ............4 Notes for Refrigerators Leakage Protection ............51 Nayax Credit Card Reader Onboarding ..6 Maintenance Safety ............. 7 Cleaning Setup ............8 Cleaning and Inspection Schedule ......52 Programing ............... 11 Troubleshooting ......53 Login Backend System ............11 Warranty ........
Page 6: Nayax Credit Card Reader Onboarding
NAYAX CREDIT CARD READER ONBOARDING Your Koolmore vending machine comes equipped with a Nayax Credit Card Reader, providing a convenient way to accept card payments. To begin the registration and onboarding process with Nayax, follow these simple steps: 1. Locate Your Serial Number (ID #): You can find the serial number on the Nayax device screen.
Page 7: Safety
Safety The machine operates on a power supply of 110 VAC, 50/60Hz, with a current rating of 15A. Please note that operating the machine without required voltage may result in startup issues, compressor burnout, or abnormal noise. Ensure the use of a three-pronged plug and ensure proper grounding. Do not remove the third prong intended for grounding, as this poses a risk of electric shock.
Page 8: Setup
Setup Preparation before Setup Upon receiving the machine, please inspect the packaging carefully. If it is damaged, kindly contact our customer service for assistance right away. Before proceeding, remove all packaging materials, including wooden cases, cartons, adhesive tape, foam, and protective film.
Page 9 1. Connect to power At the left side of the machine’s back, find bundled power cord and keys. Plug the power cord in an electrically grounded power outlet. 2. Unlock the door Insert the key into the keyhole, turn the key to the right side (clockwise direction), the lock handle will automatically pop- up.
Page 10 Guide: How to rotate the spiral to change the position. Hold the end of the spiral and pull out the spiral vertically. Rotate the spiral to the desired Comparison of spiral in default (Can feel the elasticity at the position. Release the spiral. position and pull-out position.
Page 11: Programing
Programing Login Backend System “Tap the machine ID in the top left corner five times to display the login interface. If you see a red prompt saying, ‘The password is too simple. Please change after login!’, enter the password ‘000000’. The system will then direct you to the change password interface.
Page 12: Backend System Homepage
Backend System Homepage • Click the search box to access and search for various functions. • Functions are grouped into themed tags for easy navigation. • To return to the shopping interface after system configuration, use the “Back to Shopping Page” button located in the top-left corner.
Page 13 Set Slot Product Price In the “Set Price” page, you can manage the prices of products. The operations are similar to those for loading products. Price Setting Options: Set Single Slot Price: Press the slot number to revise its price in the pop-up panel. Set Batch Slots Price: Press the “Batch Revision”...
Page 14: Maintain Slot Product Info
Maintain Slot Product Info In the "Set Slot" page, you can manage the product information for each slot. The view is organized by slot number. Configuring Product Info: Configure Single Slot Product Info: Click on a single slot frame to configure the product information for that specific slot.
Page 15: Key Fields Inputs
Key fields inputs: Basic Settings Description Instruction Commodity Name Name of the product Unit price Price of the product You can also set it at the “Set price” page Commodity Code Customized product When multiple slots are the same product, code you can set selling mode as per this code.
Page 17: How To Add Images To The Product Image Library
How to Add Images to the Product Image Library: Save the product images you want to add to the library onto a USB drive and plug it into the USB inter- face of the tablet. 1. Navigate to the “Android system” section and press the “Open ES Browser” button to launch the ES Browser.
Page 18: Product Dispensing Test
9. You can find the image in the library when you edit the product information. Note: Customers can also use the “Koolmore Vending Machine Management System” (backend) to configure product information. After editing product info in the backend, the user needs to submit the changes for review.
Page 19: Shopping Interface Configuration
Cargo Lane Collaboration: Clicking this button will reset all springs in the machine to their initial positions. Note: When testing slots, a prompt will appear as described. If you test a slot with no products in it, the pho- toelectric detection board in the elevator may not detect an item dropping from the slot, causing the machine to display error 80.
Page 20 Temperature Mode: Set the temperature unit to either °C or °F. Full Screen Mode: When enabled, the navigation bar at the bottom of the screen will be hidden. This feature is only available when the UI type is set to “0~default” in the “Android System Setting -> Quick Setup Guide ->...
Page 21: Slot Management
To accommodate larger products, you can merge slots as needed. Debugging staff can also manage the status of slots when replacing a driver board or slot. Slot Management Actions: Merge Slots: Choose neighboring slots, then press “Merge” to combine them. Use the “Whole Layer Merging” but- ton to merge all slots in a tray.
Page 22: Refrigerating And Heating
Refrigerating and Heating Refrigerating and Heating Settings Working Mode: Select the desired mode: Refrigeration, Heating, or Normal Temperature. Use the slider to set the spe- cific temperature. Glass Heating: Activate the Glass Heating function to prevent fog from forming on the front glass door. You can cus- tomize the heating time based on your needs.
Page 23 Lock Machine When Temperature is Abnormal To prevent product spoilage caused by high interior temperatures, this feature allows the machine to automatically lock if the interior temperature exceeds a specified threshold. Configuration Options: Temperature Threshold: Set the temperature above which the machine will be locked. Temperature Time Select: Specify the period of time within which, if the temperature fails to drop to the set level, the machine will be locked.
Page 24: Advertisement Management
LED lights Save energy by setting the working time of the LED light. • Control the ON/OFF of the LED lights. • Customize the working time of the LED light. • Set sections of discontinuous working periods by clicking the “plus” button. Basic Information Setting Advertisement Management Manage the content displayed in the advertisement positions on the machine.
Page 25: Set Reminding Messages
Welcome Settings: Set a greeting message that will be accompanied by a sound prompt when a customer activates the shopping page. Advertising Settings: Standby Advertising Display: Ensure the image size is 1080x1870 pixels. For methods to update the content of the advertisements, please refer to the sections “Delete all ads” and “Backup ads from flash drive”...
Page 26: Pickup With App Pick-Up Code
This feature allows customers to pick up gifts using a pick-up code during promotional activities without making a payment. Note: It is not recommended to change server-related parameters during daily use. If adjustments are nec- essary, please contact the KoolMore tech support team.
Page 27: Serial Port Settings
Note: It is not recommended to change serial port-relat- ed parameters during daily use. If changes are neces- sary, please contact the KoolMore tech support team. Password Management This section allows you to revise the administrator password or reset the staff password.
Page 28: Error Diagnosing
ment, Payment (Method) Settings, and Advanced Menu (Machine Debugging) sections. Error Diagnosing Query Fault • Display the latest 20 errors. • Click the “clear error” button to clear the errors. • Upload the log to server for technical support.
Page 29: Machine Parameters
Machine Parameters View the basic information, operation data and parameters of the machine. Machine number, screen type, SN number, Android program version, firmware version, server type, and storage usage ratio, etc. Network Detection Test the network connection. Click “Start Testing” to test the network connection, each round testing last around 30s,and overall network status info will be displayed after detection.
Page 30: Payment Settings
Cash Payment: Must be enabled when bank card, bill, and coin payment options are equipped in the machine. Select Cash Payment: This parameter is set to “Drive5In” . Please contact Koolmore tech support be- fore making any modifications. Set Serial Ports: This parameter is set to “/dev/ttyS4” by default. Please contact Koolmore tech sup- port before making any modifications.
Page 31 fault is $20). This feature helps prevent customers from using large denomination bills (e.g., $100) to purchase low-value items (e.g., $1) and receiving a large amount of change. Manual Change: When enabled, the user must press the “Change” button on the machine to receive change. No Vend (Consumption), No Refund: When enabled, users must use the bills or coins they have inserted to make a purchase.
Page 32: Age Verification
Age Verification Enabling Age Verification: After turning on the age verification switch, you can select the corresponding age verification method, including DCM5 card reader verification or Intellicheck age identification. Using DCM5 Age Recognition Verification: To use DCM5 verification, first connect the appropriate card reader. Then, set the purchase age limit for each slot before payment.
Page 33: Data Backup And Software Management
Data Backup and Software Management In the "Android System" section, you can manage various general functions of the Android system. This includes backing up system data to other devices, uploading data and materials to the system, managing installed apps, and updating the software version. Android System This section provides shortcuts to commonly used Android functions, allowing you to: Upload, backup, or delete data from storage.
Page 34 Part 1 1. Open ES browser: Navigate to the Android file manager for system file and flash drive management. 2. Open Android setting menu: Access settings for internet, display, language, audio, and other phone-like configurations. 3. Backup APP to flash driver: Insert a flash drive. Press this button and it will generate a new KMFolder/apk folder in the flash drive.
Page 35 8. Import Program Data: First create a folder named “YSConfig” in your flash drive. Then plug it to the machine. Press this button, the program data will be backed up to the flash drive. 9. Software management: to view, open, and uninstall the installed Apps.
Page 36 mechanisms. Note: If this function is enabled, the system may automatically switch back to the vending app while you are working on other apps. You can temporarily disable this feature if needed. Quick setup guide: Enabling this function grants access to a quick setup page containing multiple commonly used setup menus for debugging engineer.
Page 37 Reboot Time: This parameter becomes available only after enabling “Restart Android Regularly.” It defines the time of day the system will restart, for example, setting it to “4” will restart the system at 4:00 AM server time. Software Version Update The new software version for the Android system will be published and issued to the Android system from the backend.
Page 38: Machine Debugging
Machine Debugging (Advanced Menu) This section is intended for professionals and provides quick access to machine debugging operations, similar to an engineering menu. When an engineer performs machine feature verification, they can focus their operations in this section, which consolidates commonly used debugging setups. It is not recommended to use features in this section for regular machine setup.
Page 39: Layer Height Setting & Elevator Testing
Elevator & Slot Height Adjustment (Location Settings) This section allows you to test the movement of the elevator, adjust its height for each layer, and verify if the layer height aligns with the elevator’s movement. Layer Setting: Set the number of layers installed and configured in the machine. This is typically used when adding or removing layers from the machine.
Page 40: Voltage & Current Setting
Voltage & Current Setting (Current Setting) In this section, you can set the minimum and maximum voltage and current for the elevator, anti-theft plate, and pickup door. Since this section is part of the engineering menu, it is not recommended to make changes without professional guidance.
Page 41: Engineer Slot Test
Engineer Slot Test Quick access for engineer to test slot dispensing, similar feature same as described in section 1.1 Load Products to Slots of Chapter 2. Driver In this section, click “Go to debugger”, you will open the page for drive board debugging.
Page 42: Advanced Setup
Advanced Setup Merge Two Slots Merge Spiral Slots Principles for Merging: Ensure the left spiral rotates to the left, and the right spiral rotates to the right. Verify that the motor plug matches the rotation direction of the spiral. General Steps: Power Off the Machine: Ensure the machine is turned off before proceeding.
Page 43 Power Off the Machine Move out the tray 1) Lift up the tray fixing buckle. 2) Hold up the front end of the tray, then pullout the tray. 3) Cut the ribbon fastening the cable at the backside of the tray. 4) Unplug the tray cable connector.
Page 44: Replace The Spiral And Adjust Motor Plug
Replace the spiral and adjust motor plug Adjust the price tag Merge Belt Slots 1) Pull out the tray...
Page 45: Program The Combination In The Android System
Program the Combination in the Android System Login: Use the admin account and password to log in to the Android vending machine management system. Navigate to Slot Management: From the left menu, select the “Slot Management” section. Slot Management Actions: Merge Slots: Choose neighboring slots that you want to merge, then press the “Merge”...
Page 46: Adjust Tray Height
Adjust Tray Height Move out the tray Adjust the height of the slide rails Program the Tray Height and Elevator Login the Android management system with admin account. Navigate to “Machine Debugging” section by the main menu at the left side. In this section you can test the movement of the elevator, adjust the elevator height to each layer, test if the...
Page 47: Layer Height Setting
Layer Height Setting Layer Height Adjustment and Testing: Select the Layer: Choose the layer that you want to test. Input the Height: Enter the desired height. Press the “Setup” Button: Configure the height for the selected layer. Press the “Layer Height Test” Button:The elevator will move to the configured height for testing. Elevator Testing: Press “Up”...
Page 48: Accessories
Accessories Install Reader...
Page 49: Install Coin Accepter
Coin Accepter...
Page 50: Install Modem
Install Modem...
Page 51: Notes For Refrigerators
Notes for Refrigerators 1. The door of the refrigerator must be closed tightly and there should be no gap, otherwise it will cause frosting; 2. The pallet rack should be kept in a slightly active state, and must be checked each time when the goods are loaded to ensure that the rack is not frozen by ice;...
Page 52: Maintenance
Maintenance Cleaning General Dusting: When the machine is dusty, wipe it with a dry cloth. For Severe Dirt: Use a cloth dampened with water or a diluted neutral deter- gent solution for cleaning. Avoid Harsh Cleaners: Do not use organic solvents, acids, or alkaline liquids to clean the machine, as they may cause the panel to crack.
Page 53: Troubleshooting
Troubleshooting Fault Possible Causes Approach The machine has no - The power switch is not turned on - Turn on the machine power switch. power. - The fuse burned out - Check the machine to make sure it is not short-circuited and replace the fuse with one of the same specifications.
Page 54 2. The enable of bill type is not on, turn on the corresponding enables. Be subjected to high frequency interference (e.g., antenna, etc.) Remove high frequency interference. Installation of coin system is abnormal 1. The coin changer is not hanging correctly; reinstall the coin changer.
Page 55: Warranty
At its sole discretion, Koolmore Supply Inc. may decide to replace the product. In such an event, your replace- ment appliance will carry the warranty for the remaining term of the original unit's warranty period.