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Ejointech ACM5 Series User Manual

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Ejointech ACOM5XX User Manual

Ejointech ACM5XX User Manual
Ejointech
VoIP Gateway User Manual
Welcome to the Ejointech User Manual.This document aims to help you
understand how the device works more clearly.
Applicable to ACOM5XX Series Products
1 / 95

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  • Page 1: Ejointech Acom5Xx User Manual

    Ejointech ACOM5XX User Manual Ejointech ACM5XX User Manual Ejointech VoIP Gateway User Manual Welcome to the Ejointech User Manual.This document aims to help you understand how the device works more clearly. Applicable to ACOM5XX Series Products 1 / 95...
  • Page 2 “Ejoin”, "We", "Us", and "Our" refer to Ejoin Technology (“Ejointech”). “Device”,”Modem”,and “Gateway” refer to Ejointech gateway. "Update" means maintenance of, or a fix to, a version of Ejointech Software, including, but not limited to a hot fix, patch, or enhancement, none of which function as a standalone service or other software package and which do not have an additional cost for an existing Licensee.

  • Page 3: Table Of Contents

    Ejointech ACOM5XX User Manual Tables of Contents Ejointech ACOM5XX User Manual ....................... 1 1. Product Brief ............................4 1.1 Product Topology Diagram ......................5 1.2 Get to Know Connectors,Ports ,Sim Slots ................... 5 2. Get Ready to Start ..........................6 2.1 What's in the Box ........................6 2.2 Install Antennas ...........................7...
  • Page 4 13.6 Why are My Settings Changes not Taking Effect? ..............94 13.7 How to Make My Device Remotely Manage in Different Locations? ........94 13.8 How to Install EIMS Bulk SMS Software ..................94 13.9 Where Do I Download Ejointech Gateway Http API Document ..........95 4 / 95...

  • Page 5: Product Brief

    Ejointech ACOM5XX User Manual 1.Product Brief The Ejointech ACOM5XX series of VoIP Gateway provide a complete range of options scalable from 8 to 32 ports, supporting up to 512 sim slots,incorporating cutting-edge market functionalities,facilitating seamless transitions between mobile and VoIP networks. With...

  • Page 6: Get Ready To Start

    Ejointech ACOM5XX User Manual 2. Get Ready to Start 2.1 What's in the Box • Ejointech Hardware Gateway • External Antenna (SMA) • AC/DC Power Supply (input voltage: 100-240V) • Ethernet/USB Cable • Mount Rack Piece 6 / 95...

  • Page 7: Install Antennas

    Ejointech ACOM5XX User Manual Your Ejointech Device is designed so that user can set it up quickly and start using it right away. Follow the steps below to get started. 2.2 Install Antennas ANTENNA INSTALLATION GUIDELINES • Install antennas in a location with access to a cellular network radio signal.

  • Page 8: Network Connection

    Make sure the gateway and computer connect with same network and login with default information ; which typically takes 1-2 minutes. Video Reference: How to Set Up Ejointech New Gateway (YouTube) 2.5 Power Connection Connect the smaller end of the power cable to the power input on the back panel, and insert the other end of the cable into a 100-220V power outlet.

  • Page 9: Usb Serial Connection

    Access the gateway's web interface via a browser using the default IP address. Configure network settings as required under (Section 2.4 Network Connection). If your page does not open, please refer to How to Set Ejointech Device IP Login to reset ...

  • Page 10: Configure Static/Dhcp Ip Settings (Optional)

    Ejointech ACOM5XX User Manual the IP address of your Ejointech device. Default IP: 192.168.1.67 • • Account:root • Password:root 3.2 Configure Static IP /DHCP Settings(OPTIONAL) Our product supports three WAN port IP configurations: Static, DHCP, and PPPoE. The default Static IP is 192.168.1.67. To access this IP, ensure your PC is on the same network segment (192.168.1.xxx).

  • Page 11: Basic Setting

    Two modes available: Registration and Point-to-Point. Note: Point-to-Point is only for gateways and servers in the same LAN or with public IPs. Encryption Method Two methods available: Ejointech’s and VOS2000. Note: Selecting "EJOIN" requires configuring the proxy server and port first. 11 / 95...

  • Page 12: Sip Settings

    Ejointech ACOM5XX User Manual SIP Server IP IP or domain name of the softswitch directing traffic to the gateway. Example: VOS IP. SIP Server Port The SIP port of the softswitch, default is 5060. Phone Number Caller phone number for the SIP client, also serves as the callable SIP port number.
  • Page 13 Often used when the gateway can't register with the softswitch due to network blockades. Proxy Port The proxy server port. The default Ejointech proxy port is 25600. Secondary Proxy IP Same as the primary proxy, no need to set it. Expiration Period The gateway sends a registration request to the softswitch halfway through the expiration period.

  • Page 14: Channel Settings

    Ejointech ACOM5XX User Manual traffic in ascending port order. - Random: Routes traffic randomly. Notify Line Capacity For VOS3000, the device sends available ports to VOS3000, which then sends traffic to corresponding ports. The VOS3000 version should be 2.1.6.0 or higher.
  • Page 15 Ejointech ACOM5XX User Manual Items Description Multiple Port Each port can register a SIP account if enabled. Support Dynamic Sends an unregistration signal to the SIP server when the SIM card is Registration removed, if enabled. Remarks Note for the port.

  • Page 16: Stun Settings

    Ejointech ACOM5XX User Manual 4.3 STUN Settings STUN (Simple Traversal of UDP through NAT) assists devices behind a NAT firewall or router with packet routing. Enable STUN support, and fill in the server IP and port (default port is 3478).

  • Page 17: Enable/Disable Port

    Ejointech ACOM5XX User Manual 5.1 Enable/Disable Port Click on menu position ”Gateway Setting" and navigate to tab "Port Setting". In this section, users can manually enable or disable ports, slots, and select the network information for registration. Generally, it is recommended to keep the Basic Settings in this section at their default values.

  • Page 18: Pin Settings

    Ejointech ACOM5XX User Manual • It supports automatic import and export of IMEIs. • When selecting the IMEI prefix auto-fill option to change the IMEI, users can copy the first 6-8 digits of the IMEI, enter them into a designated field, click "Copy," and then select "Auto Complete"...

  • Page 19: Sim Card Auto Enable

    Ejointech ACOM5XX User Manual 5.4 Sim Card Auto Enable Click on menu position “Sim Setting” and navigate to tab “SIM Schedule”. This feature is suitable for multi-SIM devices and allows for automatic activation of SIM cards at different time intervals for more flexible management. For instance, user can activate SIM card 1 from 06:00 to 07:00 and SIM card 2 from 08:00 to 09:00.
  • Page 20 Ejointech ACOM5XX User Manual a. Automatically Retrieve Sim Number There are three ways to automatically retrieve the card number depending on user’s mobile carrier (USSD code, SMS message, SIM card calling). For example, using T-Mobile in the United States: Access the "Number settings" under the "Gateway Setting" section on the device page.

  • Page 21: Billing Settings

    Ejointech ACOM5XX User Manual the number on this interface. 5.6 Billing Settings This is the billing system page, widely used for automatically querying balance to remind customers to recharge or replace SIM cards with no balance. The billing system works by getting an accurate balance for each SIM card from USSD or SMS responses, then deducting money during each billing period based on the set tariff.
  • Page 22 Ejointech ACOM5XX User Manual Items Description Query Method USSD or SMS for querying balance. Caution Balances When the balance is lower than the caution balance value, the billing system will send a USSD or SMS to recalibrate the balance. Invalid Balances The SIM can’t be used if it is lower than the invalid balance value.

  • Page 23: At Command

    Ejointech ACOM5XX User Manual Invalid Bal Keys Same as USSD. Invalid SIM Keys Same as USSD. Click “Add New” to set a tariff list with different destination prefixes. "x" means for all prefixes. User can also perform delete and edit operations here.

  • Page 24: Ussd Command

    Ejointech ACOM5XX User Manual Select Port Choose the port to perform command operations. Manually Call Test if the SIM card can make a call. AT Command Send AT commands to check the SIM status. USSD Command Send USSD commands for balance inquiry, number retrieval, and recharge.

  • Page 25: Sim Slot Switch

    SIM card to be online per port. When using a multi-card device, this interface for configuring the conditions for locking SIM cards in an Ejointech SMS device. Users can set various conditions under which a SIM card should be locked or switched out. It allows users to switch SIM cards under various conditions.
  • Page 26 Ejointech ACOM5XX User Manual a. Automatic SIM Card Switching In the SIM card switching section, users can configure the conditions under which SIM cards will be automatically switched. When a SIM card meets the specified conditions, it will automatically switch to the next card slot.

  • Page 27: Port Inter-Calling

    Ejointech ACOM5XX User Manual 5.10 Port Inter-Calling In this section, users can configure different ports and slots to call each other under specific conditions. Before enabling port-to-port calling, user need to go to the “Gateway Setting” section  and enter the numbers in the “Number Setting” to ensure the software recognizes the corresponding card numbers for sending.

  • Page 28: Internet Settings (Apn Setting)

    Ejointech ACOM5XX User Manual Max Call Duration The maximum call duration when do port inter calling. the call duration will between minimum and maximum duration. If needed, users can choose to send an SMS before making a call to simulate human ...

  • Page 29: Call Duration Control

    Ejointech ACOM5XX User Manual The screenshot below shows which URL the device will surf for consuming data.  This feature requires configuring the APN and activating data services to ensure that the  card can access the internet. 5.12 Call Duration Control Call duration control allows users to manage the duration of calls on their SIM card.
  • Page 30 Ejointech ACOM5XX User Manual Items Description Flash: Control call duration via the local device. Call Duration DataSource ETMS: Control call duration via the ETMS server. Simpool: Control call duration in the SIM center if using Simpool Enable: All channels use the same call duration Use Global Settings limitation.
  • Page 31 Ejointech ACOM5XX User Manual User can find more details about call duration control on the page below. Once the SIM's  usage reaches its limit, it will be locked by the gateway. To continue using it, user will need to click "Reset".

  • Page 32: Call Number Control

    Ejointech ACOM5XX User Manual If user need each channel to have a different call duration (single call duration control),  please disable "Use Global Settings." Once disabled, user will see the settings page for individual call duration control. 5.13 Call Number Control Call number control allows users to manage the number of calls made.

  • Page 33: Connected Calls Control

    Ejointech ACOM5XX User Manual 5.14 Connected Calls Control Users Can Set Connected Calls Control under the Talk Number Control section. Talk number control allows users to manage the number of connected calls. The data will remain intact even if user restart the device or remove the SIM.

  • Page 34: Sms Send/Receive

    Ejointech ACOM5XX User Manual 6 SMS Send/Receive This section is primarily for configuring settings related to SMS receiving and sending. 6.1 Port Status This section is designed to display the registration status of the ports 6.2 SMS Sending On this page, users can select one or multiple ports to send SMS messages to multiple contacts.

  • Page 35: Sms Receiving

    Ejointech ACOM5XX User Manual • SMS Format can be PDU and TXT. • SMS Status Report:When this feature is enabled, the system will receive a status report from the operator after an SMS is sent, confirming whether the message was successfully delivered.

  • Page 36: Sms Forward

    Ejointech ACOM5XX User Manual 6.5 SMS Forward a. SMS to HTTP The feature “SMS forward” allows to forward incoming SMS messages to one/more  recipients/Servers according to defined rules. Click on Position "Gateway Setting" , Navigate to "SMS Forward",enable SMS to HTTP ...

  • Page 37: Sms To Email

    Ejointech ACOM5XX User Manual POST: The SMS content will be in the request body. The URL to which the SMS is forwarded. User name Use this field when the destination URL requires the 'username' parameter; user may leave it blank.
  • Page 38 Ejointech ACOM5XX User Manual √ The current version only supports forwarding to GMAIL email addresses. We will use a Gmail email address as an example to demonstrate the setup. The plugin can be used in two modes:  • Forward all incoming SMS to one fixed email address •...
  • Page 39 Ejointech ACOM5XX User Manual Enable low app security on Gmail account setting • In Gmail account settings, enable the option for low app security. Create App-Specific Passwords in Gmail account • Refer to the following link to create an app-specific password:...

  • Page 40: Sms Port Inter-Sending

    Ejointech ACOM5XX User Manual c. Example Email Text Sent from Plugin Sender: +16738126421 • • Receiver: "port.sim slot number" +8618281110000 • SMSC: 8613800758500 • SCTS: 23090516464932 • SMS Message Content √ Requires App-Specific Password rather than regular Gmail email password √...
  • Page 41 Ejointech ACOM5XX User Manual b. Port Inter-Send In this section, users can configure different ports and slots to send SMS messages to each other under specific conditions. Before enabling port-to-port sending, user need to go to the “Gateway Setting” section and enter the numbers in the “Number Setting”...

  • Page 42: Parameter Definition

    Ejointech ACOM5XX User Manual c. Parameter Definition Item Description Content The SMS content user need to set for port-to-port sending. Maximum 2400 ASCII characters or maximum 800 local characters! Recipients The recipient numbers user want to send to. Use a semi-colon to separate multiple receivers.
  • Page 43 Ejointech ACOM5XX User Manual In this section, users can control the sending volume for each port by adjusting the settings. When user set Max Msg, Max Msg / Hour, Max Msg / Day, and Max Msg / Month, user need to configure the correct time zone (NTP Server).

  • Page 44: Smpp Settings

    Ejointech devices support SMPP V3.4 and can function as both an SMPP client and server. Typically, Ejointech devices are more commonly used as SMPP servers. We will demonstrate how to connect an Ejointech device to a Diafaan server to show how the connection is made.
  • Page 45 Open Diafaan and add a new SMPP gateway. c. Configure the SMPP Gateway in Diafaan Enter the SMPP server account details created on the Ejointech device in step 1: Host or IP: Device IP address (if Diafaan and the device are not in the same local network, forward the SMPP port).
  • Page 46 Ejointech ACOM5XX User Manual Server Port: 20002 SMPP Version: v3.4 Username: Diafaan Password: 123456 46 / 95...

  • Page 47: Parameter Explanation

    Ejointech ACOM5XX User Manual d. Send a Test SMS After configuring, send a test SMS to verify the connection. This will guide user through connecting the Diafaan SMS server with an Ejointech device for SMS transmission. e. Parameter Explanation Item...
  • Page 48 Ejointech ACOM5XX User Manual Account SMPP account for SMPP client registration. Password SMPP account password. Yield Code When the device receives an SMS, it will encode the message using this code. Report Code The code for the delivery report. Dest Addr Destination address.

  • Page 49: Eims (Bulk Sms Software ) Connection

    6.9 EIMS (Bulk SMS Software) Settings EIMS is a bulk SMS system developed by Ejointech for its devices. In this section, users can register their devices to connect to EIMS for bulk sms. The installation of EIMS requires the user to provide a cloud server with LINUX CENTOS7.

  • Page 50: Prefix Route

    Prepare VPS: Set up a VPS running Linux CentOS 7. Install ETMS: Contact the Ejointech technical team to install the EIMS system on your VPS. Register Device: a.Login EIME Link Ejointech installed and Click on Position "Basic Setting", navigate to "Device Mgnt"...

  • Page 51: Mms Send

    SMS according to the specified port prefix 6.11 MMS Send Ejointech 4G devices support MMS sending. Currently, receiving MMS can only be achieved via HTTP API. When configuring MMS sending, ensure that the SIM cards inserted in the device have data enabled.
  • Page 52 Ejointech ACOM5XX User Manual Configuration Steps: 1. Ensure Data Activation: Make sure that the SIM cards inserted in the device have an active data plan. 2.Configure APN information • If user do not know the APN information for user’s SIM card, insert the SIM card into an Android phone and navigate to the "Access Point Names"...

  • Page 53: Application Settings

    Ejointech ACOM5XX User Manual 4. Select Ports: Choose one or more ports for sending MMS to different recipients. 5. Monitor Records: Check the records of successful and failed MMS sends displayed below. For receiving MMS, set up the HTTP API according to the provided guidelines.

  • Page 54: Translation Settings

    Ejointech ACOM5XX User Manual dialed number must start with `90` and end with any one of the digits `1`, `2`, `3`, or `4`. Therefore, inputs like `901`, `902`, `903`, and `904` will all be accepted. 7.3 Translation Settings a. SIP to GSM Translation List...

  • Page 55: Incoming Calls Blacklist

    Ejointech ACOM5XX User Manual b. GSM->SIP Translation List Using the example in the figure above, when calling the SIM in the gateway, user will hear an IVR message: "Please dial a number." If user dial 85245166, it will be translated to 075585245166.

  • Page 56: Incoming Calls Whiltelist

    This page is used to register for the Ejointech Simbank system(ESPS). When users purchase a Simbank and a Gateway, they need to provide a VPS Linux Centos 7 for Ejointech to install the Simbank system (Called ESPS). The Gateway can then be registered to the SIMBANK system using this page.

  • Page 57: Auto Recharge

    Auto recharge is based on the billing system. If user want to enable auto recharge, please configure the billing system first. - Recharge Template #0: Connects with the Ejointech auto recharge system. - Recharge Templates #1-#4: Connect with third-party recharge systems in Bangladesh.
  • Page 58 Ejointech ACOM5XX User Manual Auto Recharge Configuration Item Description Server Address The address of the third-party recharge system. Username The username created in the recharge system. Password The password created in the recharge system. Operator The operator ID. Number Type Specifies whether the SIM card is prepaid or postpaid.

  • Page 59: State Notification

    The device sends reports to a configured URL. These reports include: - Call Detail Records (CDR) - SMS data - Call duration data - SMS counts - Traffic counts The reporting is based on HTTP. For more details, please refer to the Ejointech Gateway Http API document. 59 / 95...

  • Page 60: Advanced Setting

    Ejointech ACOM5XX User Manual Device Reporting Configuration Item Description The URL to which the HTTP report is sent. Interval Time The interval at which reports are sent. Call Detail Records. Receive SMS The SMS messages received by the device. Sent SMS The SMS messages sent from the device via HTTP, SMPP, and web.

  • Page 61: Network & Vpn Settings

    Ejointech ACOM5XX User Manual 8.1 Network & VPN Settings The Network and VPN settings allow users to configure how the device connects to and interacts with other networks. a. VPN Settings • This device operates only as a VPN client (PPTP and OpenVPN). To use the VPN function, please enter the VPN parameters on the VPN settings page.

  • Page 62: Port Settings

    Ejointech ACOM5XX User Manual Web Port Device web management port Telnet Port Device telnet port (0 means disabled) System Telnet Port Device system shell access via telnet (0 means disabled) HTTP API Port HTTP API port (default is the same as web port) 8.2 Port Settings...

  • Page 63: Voice And Codec Settings

    Ejointech ACOM5XX User Manual Hot-line When a GSM client calls this channel, the gateway will automatically forward the call to the specified hot-line (Mobile to VoIP). Leave blank if not needed. Unconditional When a GSM client calls this channel, the gateway will forward the Forward call to another mobile unconditionally.

  • Page 64: Led Settings

    Ejointech ACOM5XX User Manual produce dial pulses. Usually, the default settings are used. Ringback Tone The ringback tone (or ringing tone) is an audible indication heard on the caller's side while the callee's phone is ringing. Normally, it is a repeated tone, designed to assure the caller that the callee's phone is ringing.

  • Page 65: Callback Settings

    Ejointech ACOM5XX User Manual 8.5 Callback Settings The callback function allows the gateway to automatically return a call to user after user dial its SIM card. Here's how it works: 1. Dial the Gateway: Use your mobile phone to dial the SIM card number in the gateway.

  • Page 66: Voice Record

    Ejointech ACOM5XX User Manual this feature if user want to allow callers to wait when the line is busy. 8.7 Voice Record This section is used to configure the voice recording settings for your device. It allows user to manage how voice recordings are handled, stored, and reported.

  • Page 67: How To Use

    Ejointech ACOM5XX User Manual uploaded. ￮ User Name: Provide the username required for authentication to the upload URL. ￮ Password: Provide the password required for authentication to the upload URL. Sub Port Voice Record Settings: Port: Lists the available ports.
  • Page 68 Ejointech ACOM5XX User Manual This section provide comprehensive control over the device's behavior, allowing for customization to meet specific operational requirements. a. Application Feature Settings Overview This page provides a variety of settings to configure advanced features and behaviors of the gateway device.
  • Page 69 Ejointech ACOM5XX User Manual • DTMF Pre-Act Time: Set the pre-action time for DTMF. DTMF Activity Time: Set the activity time for DTMF. • • First DTMF Wait Time: Set the wait time for the first DTMF. • Max Alerting Time: Set the maximum alerting time.
  • Page 70 Ejointech ACOM5XX User Manual • Module Reg Timeout: Set the module registration timeout. Auto Reply: Enable to auto-reply to messages. • • Busy Tone Det: Enable busy tone detection. • TE Char Set: Set the TE character set (default is GSM).
  • Page 71 Ejointech ACOM5XX User Manual Enable or disable features like caller ID display, jitter buffer, silence suppression, etc. Configure Call Handling: Set up DTMF settings, alerting times, and call forwarding options. Set Delay and Interval Parameters: Configure delay answers, auto redial times, and call intervals.
  • Page 72 Ejointech ACOM5XX User Manual Append # to PSTN If it is enabled, # will be appended in the callee number Carry PSTN Caller ID SIP extension will show the mobile number when user call the SIM in gateway. Forbid PLMN call Calls will be rejected when calling the SIM in gateway.
  • Page 73 Ejointech ACOM5XX User Manual Call Interval Mode Refuse: in interval time, the call will be reject by 503 code Keep: in interval time, the call will hold, then send out by this sim. Call Interval Time Range The call interval time value, can set time...

  • Page 74: System Settings

    Ejointech ACOM5XX User Manual hotline number settings. Busy Tone Det Detect the busy tone, then hangup the call, need to confirm the busy tone frequency first. TE Char Set Set character for USSD response. Wireless mod Heartbeat Det The module heartbeat detect time...

  • Page 75: Role Mgmt

    Ejointech ACOM5XX User Manual “role mgmt”. The User Management page allows administrators to: Manage User Accounts: Add, edit, and delete user accounts, including updating phone numbers and email addresses. Control Access: Define which IP addresses are allowed or not allowed to access the system, enhancing security by restricting access to trusted IP addresses only.

  • Page 76: Device Mgmt (Cloud Management | Etms )

    Ejointech ACOM5XX User Manual 9.3 Device Mgmt (ETMS) The "Device Management" section is essential for ensuring that the device is properly configured, operates within the correct time zone, and has the necessary settings for cloud management. The Device Management page allows administrators to: •...

  • Page 77: File Management

    Ejointech devices support cloud-based remote management. If user need to manage devices remotely via the cloud, user will need to provide a VPS running Linux CentOS 7 for the Ejointech technical team to install the ETMS system. Once installed, users can register their device with the ETMS using the options provided in the Network Management System section.

  • Page 78: System Update

    Ejointech ACOM5XX User Manual The File Management page is essential for: Log Management: Keeping track of log files that record system activities and events. Maintenance: Deleting old or unnecessary log files to free up storage space. Analysis: Exporting log files for detailed analysis, troubleshooting, and record-keeping.

  • Page 79: Export Configuration

    Ejointech ACOM5XX User Manual b. Export Configuration This section allows user to export the current configuration of the device for backup or transfer to another device. Choose the configuration type and click "Export Configuration" to download the file. c. Export Service Data Export specific service data, such as call duration records, for analysis or record-keeping.

  • Page 80: Monitor System

    Ejointech ACOM5XX User Manual a. Ping Configure Auto Ping: Enable auto ping if user want the system to perform ping tests automatically upon booting. Manual Ping Test: Enter the IP address or hostname, packet size, and packet count. Click "Start" to initiate the ping test.

  • Page 81: General Settings

    Ejointech ACOM5XX User Manual a. General Settings • Log File Count: Specifies the number of log files to keep. Each log file is 1MB in size. • UTL Log Level: Sets the log level for utility logs (e.g., WARN, INFO, ERROR).

  • Page 82: Cpu And Memory

    Ejointech ACOM5XX User Manual • SIP Msg: SIP Messages SIP Route: SIP Routing • • ESP: Event Streaming Processing • SPC: Service Provider Control LED: LED status logs • UTIL: Utility logs • • EBM: External Business Management • EAR: Event and Alarm Reporting c.

  • Page 83: System Warning

    Ejointech ACOM5XX User Manual The Log Settings page is essential for: Monitoring System Performance: By configuring log levels and modules, administrators can keep track of system performance and diagnose issues. Debugging: Detailed logs help in troubleshooting and resolving technical problems.

  • Page 84: Running Status

    Ejointech ACOM5XX User Manual Receive All Call Status: Displays the status of the "Receive All Call" setting. Example: "Receive all call close" means the setting to receive all calls is turned off. 10 Running Status The "Running Status" section serves as a monitoring tool for various operational aspects of the device.

  • Page 85: Call Status

    Ejointech ACOM5XX User Manual 10.2 Call Status In this section, user can observe the real-time status of ongoing calls. 85 / 95...

  • Page 86: System Status

    Ejointech ACOM5XX User Manual Item Description Port Indicates the number of GSM/CDMA/WCDMA/LTE ports. SIM Status Shows whether the SIM is registered or not. Type Displays the current network type: GSM/CDMA/WCDMA/LTE. State Describes the call status: hangup, dialing, alerting, connected, etc.

  • Page 87: Call Statistics

    Ejointech ACOM5XX User Manual 10.4 Call Statistics This page presents a list of call statistics, showing the call activity for each port on an hourly basis.The statistics for each port are listed to provide users with insights into the call activity of the device, which could be used for monitoring, analysis, and troubleshooting purposes.

  • Page 88: Inter-Calling Statistics

    Ejointech ACOM5XX User Manual • Connected: Total answered calls. Consecutive Fails: Number of consecutive failed calls. • • NC: Instances of no carrier and the number of attempts. • PDD: Post Dial Delay experienced by the caller until they hear a response.

  • Page 89: Sms Statistics

    Ejointech ACOM5XX User Manual 10.7 SMS Statistics This page displays SMS/MMS statistics for each port over different time. 10.8 SMS Inter Send Call statistics for the Port Inter-Send setting. user can review the statistics within this section after enabling Port Inter-Send.

  • Page 90: Traffic Statistics

    Ejointech ACOM5XX User Manual 10.9 Traffic Statistics This page allows user to view how much data SIM card has consumed. It is only applicable when users have enabled “Internet Setting” and are simulating internet usage. 10.10 CDR Record Under the section of "Running Status ",here is a feature for querying Call Detail Records (CDR).Call Detail Records (CDR) are not stored on the device itself;...

  • Page 91: Sms Record

    Ejointech ACOM5XX User Manual 10.11 SMS Record "SMS Query" ：In this section, user can view partial data of received and sent SMS messages.The device retains a maximum of 50 received SMS messages for each port and does not store sent SMS records. To preserve and access all SMS records, it's necessary to establish a connection with the EIMS server beforehand.

  • Page 92: Typical Used Scenario

    Ejointech ACOM5XX User Manual 12 Typical Used Scenario 12.1 Landing from IP network to Mobile network 12.2 Accessing from Mobile network to IP network 92 / 95...

  • Page 93: Frequently Asked Questions (Faqs)

     If the SIM card still fails to register, consult the SIM card provider or check if the SIM card is functional.  If the SIM card registers successfully, please consult the Ejointech Support Team for further debugging. 13.4 How Do I Update the Firmware?

  • Page 94: Where Can I Set The Call Duration Time

    Ejointech ACOM5XX User Manual Navigate to "System Settings" > "System Update". Upload the firmware file and submit. The device will reboot automatically after saving the changes. Flash the page in 3 minutes and get the software back online. 13.5 Where Can I Set the Call Duration Time? •...

  • Page 95: Where Do I Download Ejointech Gateway Http Api Document

    Ejointech ACOM5XX User Manual "Device Mgnt" to create new account for gateway. Go to the "EIMS Setting" section on the SMS/MMS Settings. Select "EIMS" as the server type. Enter the EIMS server IP and choose TCP Port. Enter the account credentials you created on EIMS.

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