NCR VOYIX NCR Printer Flash Utility Owner's Manual

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NCR Printer Flash Utility

Owner's Guide

Publication ID: BCC5-0000-5371

Publication Issue: F

Use and disclose solely pursuant to company instructions.

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Summary of Contents for NCR VOYIX NCR Printer Flash Utility

Page 1 NCR Printer Flash Utility Owner's Guide Publication ID: BCC5-0000-5371 Publication Issue: F © 2025 NCR Voyix. All rights reserved. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 2: Copyright And Trademark Information
Copyright and Trademark Information The product described in this document is a licensed product of NCR Voyix Corporation. NCR Voyix is a registered trademark of NCR Voyix Corporation. Product names mentioned in this publication may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.
Page 3 This book is written for hardware installer/service personnel, system integrators, and field engineers. Note This document is NCR Voyix proprietary information and is not to be disclosed or reproduced without consent. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 4: Table Of Contents
Updating printer using USB thumb drive Upgrading 7199 Series i Printers from Version 1.0 to 1.1 Batch file USB Thumb Drive Prerequisites Downloading Firmware Files Creating firmware folder Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 5 Obtaining the COM port number Printing a diagnostic form (offline) Connecting the printer to the terminal Disconnecting the printer from the terminal Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 6: Revision Record
Updated the LED behavior for USB firmware flashing, from "flashing red" to "solid red" Sep 2023 Added printer model 7199-7X03/7X04 Converted to the Guild template Sep 2024 Converted to Voyix template Feb 2025 Updated based on FlashUtility V10.79 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 7: Ncr Printer Flash Utility
NCR Printer Flash Utility The NCR Printer Flash Utility is an application used to flash or update the firmware and font files to the printer. The Flash Utility is available in the following versions: Graphical User Interface (GUI) Windows Command Line The GUI version can also be used to create a Firmware folder in a USB thumb drive that...
Page 8 NCR Voyix printers: 7199 7169 7709-F305 7199-7x03/7x04 Note Some sections of the Flash Utility also apply to the legacy printers found in the Device Model drop-down list. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 9: Downloading The Flash Utility
3. From the list of printers, select a printer model. The list of printer firmware versions and printer utilities are displayed. 4. Select Flash Utility. 5. Unzip and save the downloaded files. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 10: Flash Utility Gui Version
"Firmware Types" on page 12. Type of connection interface used to connect the printer to the terminal. For more information, refer to "Interface Options" on page 13. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 11 Provides options to save a log file or to show the log on the right pane of the application window. For more information, refer to "Enabling logs" on page 28. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 12: Firmware Types
Not available for some printer emulation flashing only. models Printer Sets the printer configuration and individually resets tallies Not available for some legacy Configuration printer models Table Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 13: Interface Options
For more information, refer to "Printing a diagnostic form (offline)" on page 60. IBM USB No configurable interface settings Note This interface is available for some specific legacy printers only. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 14: Using The Flash Utility Gui Version
2. From the Device Model drop-down list, select the printer model and select Select Model. Note After selecting the printer model, the Select Model button turns into Reselect Model. To select another printer model, select Reselect Model. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 15 Not available for some printer 4610 emulation flashing only. models Printer Sets the printer configuration and individually resets Not available for some legacy Configuration tallies printer models Table Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 16 For information on obtaining the baud rate, parity bit, and stop bit, refer to "Printing a diagnostic form (offline)" on page 60. IBM USB No configurable interface settings Note This interface is available for some specific legacy printers only. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 17 The following image displays the CPMI interface, which is used when the printer is connected in IPL mode. For more information, refer to "IPL mode" on page 22. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 18 The following table shows the different download types and their corresponding file extensions. Download Type File Extensions IPL Firmware .ipl Main Firmware .mfw SBCS Font .sfn DBCS Font .dfn SDBCS Font .dfn Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 19 If the printer is unable to be flashed due to corruption, try putting the printer into IPL Mode. For more information, refer to "IPL mode" on page 22. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 20: Online Mode
The Open window displays only the firmware file that corresponds to the selected download type. For example, if the download type is set to MAIN FIRMWARE, only the file is displayed. .mfw Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 21 After the application has successfully configured the new settings, it reboots the printer, displays a notification, and prints a diagnostic form. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 22: Ipl Mode
The Open window displays only the firmware file that corresponds to the selected Download Type. For example, if the Download Type is set to MAIN FIRMWARE, only the file is displayed. .mfw Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 23 SBCS Font .sfn DBCS Font .dfn SDBCS Font .dfn Table .tbl Printer Configuration Table .cfg IMF File .imf 5. Select the binary file and select Open. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 24 After the application has successfully configured the new settings, it reboots the printer, displays a notification, and prints a diagnostic form. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 25: Ibm Usb Download
After the application has successfully configured the new settings, it reboots the printer, displays a notification, and prints a diagnostic form. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 26: Getting The Firmware Version Using Gui
From the Flash Update section of the main window, select Get FW Version. The application displays the firmware version details and provides the file name of the file. .txt Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 27 FWVersion.txt .txt file. Below is an example of a generated file containing firmware TseFlash.exe version details. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 28: Enabling Logs
To save an application log file, select the check box for the Save Log option. The application saves a file in the application folder. FLASH_UTILITY_LOG.txt Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 29: Showing Logs
To show logs on the main window, select the checkbox for the Show Log option. The application displays the logs on the right panel of the main window. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 30: Flash Utility Windows Command Line Version
TseFlash.exe For information on updating the printer firmware using the command line, refer to "Using the Windows Command Line version" on the next page. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 31: Using The Windows Command Line Version
This command displays the GUI interface and a progress bar indicator. The same GUI interface is displayed when the program is ran through the GUI Windows GUI Printer Firmware Update Utility. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 32 Note If you type TseFlash.com without any parameter, the following is displayed, describing the parameter usage. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 33 [7168-5XX3/6XX3] [7197] [7197-5XX1/6XX1/7XX1/9XX1] [7198] [7649-F301] [K8] [K590] [7401-K592] [7402-K592] [7342-F306] [7346-F306] [734X-F307/7125] [734X-F309] [SSCO6-1ST/2ST] [7199] [K8_REFRESH] [7169] [7709-F305] [7199-7X03/7X04] [download type]--> Selections for the download type: Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 34 /c - Printer Configuration Table file for 7199, 7199- 7X03/7X04, 7169 (CPMI is not supported /e - Generate firmware version file, the output file will save same as TseFlash.exe location Supported printer: Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 35 - IP Address Selection:/[xxx.xxx.xxx.xxx] - xxx is a number from 0 to 255 For CPMI, IBMUSB and HID is ignore [file]--> Selections for the filename: Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 36 Seconds - limit 3600. Information : Please use RS232 Interface, when switching from ION <=> NON ION Press any key to continue . . . Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 37: Error Codes
Unrecognized download type set Illegal COM port set Illegal parity set Illegal baud rate set Illegal stop bit set Unable to get serial port handle Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 38 Invalid parameter for skipping/non-skipping model number Invalid parameter for printing/non-printing printer Initial/Boot file extension mismatch Initial/Boot file length exceeded 32KB Initial/Boot file information incorrect Error setting Park II download mode Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 39 CRC is not correct Can not get printer IP address Can not get MAC Address Socket Open Failed Socket Data Sending Failed Cannot Get Printer Firmware Version Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 40 Error to get PRTR Handle Please Make Sure Printer is in Online Mode Illegal Parameter File Size Mismatch Wrong Firmware File Fail writing into flash memory Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 41: Getting The Firmware Version Using Windows Command Line
Firmware version details can also be retrieved using the Windows Command Line version of the Flash Utility. The following example shows the command line used when getting firmware version details: TseFlash.com /7199 /e /PRTR /skip /noprint Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 42: Updating Printer Using Usb Thumb Drive
USB thumb drive is connected to USB Type A. If a device aside from the USB thumb drive is connected to USB Type A, the printer does not enable the offline firmware update mode. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 43 To avoid damage to the printer, do not remove the USB thumb drive or the AC power cable when the LED is still blinking. 4. Turn off the printer and remove the USB thumb drive. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 44: Upgrading 7199 Series I Printers From Version 1.0 To
The MAIN firmware is v99.15 or higher, which supports the Epson Emulation Mode. Other (official release firmware files are as follows: version) IPL—V20.05 SBCS—V21.05 DBCS—V22.05 TABLE—V23.06 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 45 Enables printer upgrade through a USB thumb drive connected to the USB Type A page 47 port of the printer. Note The printer must be disconnected from the terminal (offline mode). Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 46: Batch File
When the upgrade is finished, the printer reboots and prints a diagnostic form. Note The new firmware versions are shown on the upper portion of the diagnostic form. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 47: Usb Thumb Drive
Special Main Firmware and is indicated with a blinking LED. When the upgrade is finished, the printer reboots. Caution To avoid damage to the printer, do not remove the USB thumb drive when the LED is still blinking. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 48 To avoid damage to the printer, do not remove the USB thumb drive when the LED is still blinking. 8. Turn off the printer and remove the USB thumb drive. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 49: Prerequisites
This step is required for both GUI and Windows Command Line when using RS232, USB, or Ethernet. This step is not required when updating the firmware using a USB thumb drive. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 50: Downloading Firmware Files
3. From the list of printers, select a printer model. The list of printer firmware versions and printer utilities are displayed. 4. From the list of printer firmware, select a version to download. 5. Unzip and save the downloaded files. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 51: Creating Firmware Folder
2. From the Device Model drop-down list, select the printer model and select Select Model. Note After selecting the printer model, the Select Model button turns into Reselect Model. To select another printer model, select Reselect Model. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 52 For NCR 7199 Series i printers with Main Firmware version v99.14 or lower, the printer version upgrade file option is included. Enabling the 1.0->1.1 FW Update option disables the CONFIG option. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 53 The Open window displays only the firmware file that corresponds to the selected firmware type. For example, if the Browse button for MAIN is selected, only the file is displayed. .mfw Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 54 Select the binary file and select Open. The firmware path is automatically displayed on the text box. 5. Select Save FW Folder. The application displays the Browse for Folder window. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 55 Contains the Double-byte font file for receipt printing yyyymmddhhmmss\7169STD\DBCS Contains the Control Table file yyyymmddhhmmss\7169STD\TABLE Contains the printer configuration file yyyymmddhhmmss\7169STD\CONFIG Contains the Double-byte font file for slip printing yyyymmddhhmmss\7169STD\SDBCS Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 56 The following table shows the timestamp details. Format Description yyyy Year (2016–2099) Month (01–12) Date (01–31) Hour (00–23) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 57 To view the COM Port number, do any of the following: Open Device Manager and expand Ports (COM & LPT). The EPIC Port number is displayed. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 58 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 59 Open Edgeport Configuration Utility. The COM port number is then displayed. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 60 2. While pressing down the paper feed button, close the receipt cover. The diagnostic form is printed. Note The following sample image provides details required for the RS-232 and Ethernet connection configurations. The printer used is NCR 7169. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 61 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 62 3. From the Device Model drop-down list, select the printer model and select Select Model. Note After selecting the printer model, the Select Model button turns into Reselect Model. To select another printer model, select Reselect Model. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 63 Requires the terminal IP Address. For more information, refer to "Printing a diagnostic form (offline)" on page 60. NHPI No configurable interface settings PRTR No configurable interface settings Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 64 The following image displays the CPMI interface, which is used when the printer is connected in IPL mode. For more information, refer to "IPL mode" on page 22. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Page 65 Disconnecting the printer from the terminal To disconnect the printer from the terminal, follow this step: From the Device Model drop-down list, select Reselect Model. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.