True Manufacturing Company TRUE ICE TCIM-422 Installation Manual

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True Manufacturing Co., Inc.

Be sure to read and fully understand

before installing, operating, maintaining or servicing

this appliance. Failure to do so can result in appliance

failure, property damage, serious injury or death.

Appliance failure, injury or property damage due to

improper installation is not covered by warranty.

True Manufacturing Co., Inc.

2001 East Terra Lane • O'Fallon, Missouri 63366-4434

(636) 240-2400 • FAX: (636)-272-2408

International FAX: (636)-272-7546 • (800)-325-6152

Parts Department: (800)-424-TRUE (424-8783)

Parts Department FAX: (636)-272-9471

Warranty Phone:

+1 855-299-3510

Warranty Email:

CommercialIceWarrantyInquiries@truemfg.com

Technical Phone:

+1 888-783-1429

Technical Email:

CommercialIce@truemfg.com

TEC_TM_270 | REV. D | EN

WARNING!

this document

INSTALLATION MANUAL

TRUE tracks the history of your appliance

For easy reference, record your appliances full model name and

serial number below. This information is on your serial label.

Serial label location varies by appliance.

Model Name:

Serial Number:

INSTALLATION MANUAL

05/5/2025

TRUE ICE (TCIM™)

USER ACTION!

by its serial number.

TRUE ICE (TCIM™)

Original Instructions

854728-D

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Summary of Contents for True Manufacturing Company TRUE ICE TCIM-422

Page 1 INSTALLATION MANUAL True Manufacturing Co., Inc. TRUE ICE (TCIM™) USER ACTION! WARNING! TRUE tracks the history of your appliance by its serial number. For easy reference, record your appliances full model name and this document Be sure to read and fully understand serial number below.
Page 2: Table Of Contents
TRUE ICE (TCIM™) truemfg.com T HAN K YO U F O R YO U R PU R C H A S E Congratulations! The primary purpose of this document is to assist the installation, maintenance, and servicing of your TRUE appliance.
Page 3: Installation & Setup Checklist
TRUE ICE (TCIM™) truemfg.com Installation & Setup Checklist ‰ Is the ice machine located where the ambient temperature is within 35˚-110˚F (1.7˚- 43.3˚C) and the water temperature within 35˚-110˚F (1.7˚-43.3˚C) all year around? ‰ Have you connected the modem wires and antenna as shown on pg. 36? ‰...
Page 4: Preface
TRUE ICE (TCIM™) truemfg.com Preface The warning, guidelines, and recommendations within this document are meant to prevent appliance damage, injury, or death. Please carefully read all warnings, guidelines, and recommendations before proceeding to ensure the continued safe use and maintenance of your TRUE ice machine.
Page 5 TRUE ICE (TCIM™) truemfg.com Preface Additional Symbols Additional Symbols symbol; alerts reader Mandatory action alert Wear protection. to required or recommended actions. Obey all messages and recommendations following this symbol to avoid appliance or product damage. Wear protective gloves. not related to hazards or Important information NOTICE ›...
Page 6: Important Safety Information
TRUE ICE (TCIM™) truemfg.com Important Safety Information Important Safety Information Basic Safety & Operation Warnings Follow basic safety precautions, including the following, to reduce risk of personal injury, electric shock, fire, or death. WARNING! • Be sure to read and fully understand this document before installing, operating, maintaining, or servicing this ice machine. Failure to do so can result in appliance DAMAGE OR failure, property damage, LOSS OF WARRANTY, serious injury, or death.
Page 7: Personal Injury Warnings
TRUE ICE (TCIM™) truemfg.com Important Safety Information (cont.) Basic Safety & Operation Warnings (cont.) USER ACTION! NOTICE! The manufacturer is not responsible for injury or The ice machine must be installed in accordance damage resulting from improper, incorrect, and with all applicable laws, codes, and regulations. unreasonable use.
Page 8: Ice Machine Disposal Warnings
TRUE ICE (TCIM™) truemfg.com Important Safety Information (cont.) Personal Injury Warnings (cont.) WARNING! (cont.) Sharp Edges! Take care when moving, installing, cleaning, servicing, and maintaining the ice machine to avoid cuts. Be sure to take care when reaching under the appliance or handling metal components. •...
Page 9: Hydrocarbon Refrigerant Warnings
TRUE ICE (TCIM™) truemfg.com Important Safety Information (cont.) Hydrocarbon Refrigerant Warnings TRUE appliances use hydrocarbon refrigerant (R-290/513A/600a). Check the nameplate or rating label to identify the ice machine's refrigerant. See "Label Locations" (pg. 15). DANGER! Risk of Fire or Explosion! Flammable Refrigerant Used. •...
Page 10: Electrical Safety Warnings
TRUE ICE (TCIM™) truemfg.com Important Safety Information (cont.) Electrical Safety Warnings DANGER! High Voltage Inside! Open circuit voltage and voltage to ground 600v. Risk of Electric Shock, Burn, or Fire! • It is the appliance owner's responsibility to ensure the electrical connection meets all applicable building codes. Failure to meet these code requirements can result in appliance damage, fire, electric shock or burns, serious personal injury, or death.
Page 11 TRUE ICE (TCIM™) truemfg.com Notes TEC_TM_270 | REV. D | EN 05/5/2025 Page 11 of 84...
Page 12: About Your Ice Machine & Installation Requirements
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements About Your Ice Machine & Installation Requirements Thank you for choosing True Manufacturing to meet your NOTICE! refrigeration needs. True highly recommends a qualified technician and electrician install your ice machine to ensure correct installation.
Page 13: Model Nomenclature
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Model Nomenclature Option 0 (No TrueZone™; no True Connect) 1 (TrueZone™; True Connect) Model Family Width Condenser Type Version 2 (TrueZone™; No True Connect) A (Air) 3 (No TrueZone™; True Connect) TCIM (True Cube Ice Modular) (in) TCIM-422-HA1-A~T-0...
Page 14: Ice Machine Specifications
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Ice Machine Specifications Air-Cooled Ice Machine Specifications* Potable Water Electrical Min./Max. Consumption Consumption 24 Hour Production Batch (90˚F Air/ (90˚F Air/ Peak Heat of 70˚F Air/50˚F Water 90˚F Air/70˚F Water Model Weights 70˚F Water)
Page 15: Label Locations
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Ice Machine Specifications (cont.) • Ice Machine is not suitable for outdoor use. • Before connecting your ice machine to the power supply, verify the incoming voltage (±5%) and the amps match the operation ratings on the appliance's nameplate and rating labels.
Page 16: Cube Size
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Cube Size TRUE Ice Machines produce ice in three different cube sizes: Half (small), full (medium), and large. The cube size is part of your full model name. See dimensions in fig. 1. Half (Small) Full (Medium) Large...
Page 17: Basic Screen & Icon Definitions
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Basic Screen & Icon Definitions For more information on screen and icon definitions, see "Control Display Modes & Operation" (pg. 42). Home Screen Manual Screen The default display screen. Allows for manual operation of the four modes pictured.
Page 18: Plan Views
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Plan Views TCIM-422/522 Water Inlet 11-3/16" 22-7/32" 1/2" FNPT (284 mm) (565 mm) 10-5/32" (258 mm) 22-3/16" (563 mm) 7/8" Water Outlet (22 mm) 3/4" FNPT 8-15/32" FRONT REAR (215 mm) LEFT...
Page 19 TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Plan Views (cont.) TCIM-430/530/630 Water Inlet 30-3/16" 11-3/16" 1/2" FNPT (767 mm) (284 mm) 2-9/32" (58 mm) 22-3/16" Water Outlet (563 mm) 3/4" FNPT 7/8" (22 mm) 13-5/8" (346 mm) FRONT REAR...
Page 20 TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Plan Views (cont.) TCIM-622 22-1/4" 11-3/16" (565 mm) (284 mm) Water Inlet 1/2" FNPT 14-5/32" (360 mm) 27-3/16" (691 mm) Water Outlet 3/4" FNPT 7/8" (22 mm) 8-15/32" FRONT REAR (215 mm)
Page 21 TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Plan Views (cont.) TCIM-822 FRONT REAR LEFT RIGHT BOTTOM Dimensions may vary by ± 1/8" (3.2 mm) TEC_TM_270 | REV. D | EN 05/5/2025 Page 21 of 84...
Page 22 TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Plan Views (cont.) TCIM-830 TCIM-730 FRONT REAR LEFT RIGHT BOTTOM Dimensions may vary by ± 1/8" (3.2 mm) Page 22 of 84 05/5/2025 P#854728 TEC_TM_270 | REV. D | EN...
Page 23: Ice Machine Location Requirements
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Ice Machine Location Requirements WARNING! • Failure to install, operate, and maintain the ice machine in accordance with this manual will adversely affect safety, performance, component life, and warranty coverage and may result in costly water damage. •...
Page 24: Plumbing Connection Requirements
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Plumbing Connection Requirements WARNING! Only connect your ice machine to a potable water supply. USER ACTION! connect the ice machine to a hot DO NOT water supply. Insulate the water line from sources of heat for greater operating efficiency.
Page 25 TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Plumbing Connection Requirements (cont.) Water Temperature & Pressure Plumbing Connections 1/2" Female NPT Fitting Minimum Maximum Water Supply 35˚F (1.7˚C) 110˚F (43.3˚C) 3/4" Female NPT Fitting Air Temperature Drain Connection 35˚F (1.7˚C) 110˚F (43.3˚C)
Page 26 TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Plumbing Connection Diagrams (cont.) Ice machine rear views shown. Drain Requirements • Run the ice machine drain line, dispenser unit/ice storage TCIM-822 bin drain line, and water-cooled condenser drain line (if applicable) separately.
Page 27: Water Filter Setup
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Water Filter Setup True recommends water filters for all ice machines. Water filters 3. In the Water Filter screen, select the appropriate water filter help remove particulate that reduces operating efficiency and for your application.
Page 28: Electrical Requirements
TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Electrical Requirements DANGER! Risk of Electric Shock, Burn, or Fire! • Electrical connection must be hard-wired and meet all applicable laws, codes, and regulations. Failure to meet these code •...
Page 29 TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Electrical Requirements (cont.) Fig. 2. Rocker switch location. Rocker switch disconnects power from the control board and front display; it DOES NOT disconnect power from the entire unit. Fig.
Page 30 TRUE ICE (TCIM™) truemfg.com About Your Ice Machine & Installation Requirements (cont.) Electrical Requirements (cont.) Cord Specifications Wire gauge chart (115V) The opening for the power supply connection is 7/8" diameter to fit a 1/2" trade size conduit. Distance in Feet to Center of Load Volts AMPS Min/Max Circuit Ampacity &...
Page 31 TRUE ICE (TCIM™) truemfg.com Notes TEC_TM_270 | REV. D | EN 05/5/2025 Page 31 of 84...
Page 32: Installation And Setup
TRUE ICE (TCIM™) truemfg.com Installation & Setup Installation & Setup Uncrating WARNING! 1. Inspect the exterior packaging for damage. Follow True's recommended procedure for accepting deliveries. The appliance owner is responsible for NOTICE › If your ice machine is damaged, note all damage performing a Personal Protective Equipment on the delivery receipt, immediately file a claim with the (PPE) Hazard Assessment and ensuring adequate...
Page 33: Panel Removal
TRUE ICE (TCIM™) truemfg.com Installation & Setup (cont.) Panel Removal 1. Remove the front panel screws. Then, open the front panels. See fig. 1. NOTICE › Panels cannot be removed without opening the front panels. 2. Carefully lift the front of the top panel. Then, slide the top panel towards the ice machine's rear and lift the panel.
Page 34: Ice Storage Bin Or Dispenser
TRUE ICE (TCIM™) truemfg.com Installation & Setup (cont.) Ice Storage Bin or Dispenser WARNING! verify center leveling Tipping hazard! ALWAYS screws fully contact the floor after leveling the appliance. NOTICE! Installer must ensure the dispenser unit/ice storage bin is compatible with the ice machine, and the dispenser unit/ice storage bin and ice machine are properly attached and secured.
Page 35: Leveling
TRUE ICE (TCIM™) truemfg.com Installation & Setup (cont.) Ice Storage Bin or Dispenser (cont.) Bin Adapters Bin adapters cover the opening when the ice storage bin is wider than the ice machine. See examples of possible configurations below. To purchase, contact TRUE Parts Department at 800-424-8783 or partsinquiries@truemfg.com.
Page 36: Antenna & Modem Installation
TRUE ICE (TCIM™) truemfg.com Installation & Setup (cont.) Antenna & Modem Installation (Optional Accessory) 1. Locate light grey modem harness on right side (22" Machine) or left side (30" Machine). Undo twist tie and feed connectors through bushing nearby on rear panel. See fig. 1. 2.
Page 37 TRUE ICE (TCIM™) truemfg.com Installation & Setup (cont.) Remote Monitoring Press Remote Monitoring to access the Remote Monitoring QR Code. Follow instructions on the remote monitoring website. See fig. 1. The color of the remote monitoring icon indicates the current status of the remote monitoring.
Page 38: Dispenser Bracket
TRUE ICE (TCIM™) truemfg.com Installation & Setup (cont.) Dispenser Bracket Ice Level Sensor Setup The ice level sensor utilizes Time of Flight (TOF) technology to USER ACTION! detect the amount of ice in the ice storage unit. The sensor has a safe Class 1 laser with no possibility of eye damage.
Page 39 TRUE ICE (TCIM™) truemfg.com Installation & Setup (cont.) Ice Level Sensor Setup (Cont.) Ice Level Sensor Presets Full Bin Distance (FBD) Empty Bin Distance (EBD) Full Bin Ice Threshold (PBD) – Ice Storage Bin (Short) 30 cm 85 cm Level 1 –...
Page 40: Initial Sanitizing
TRUE ICE (TCIM™) truemfg.com Installation & Setup (cont.) Initial Sanitizing Sanitize the ice machine before use. For sanitizing procedure, please see "Descaling and Sanitizing Procedure" (pg. 68). DANGER! HIGHLY CORROSIVE CLEANING CHEMICALS. Avoid contact with eyes and skin. Wear eye protection and chemical-resistant rubber gloves when handling.
Page 41: Installation & Setup Checklist
TRUE ICE (TCIM™) truemfg.com Installation & Setup (cont.) Installation & Setup Checklist ‰ Is the ice machine located where the ambient temperature is within 35˚-110˚F (1.7˚- 43.3˚C) and the water temperature within 35˚-110˚F (1.7˚-43.3˚C) all year around? ‰ Have you connected the modem wires and antenna as shown on pg. 36? ‰...
Page 42: Ice Machine Operation
TRUE ICE (TCIM™) truemfg.com Ice Machine Operation Ice Machine Operation Control Display Modes & Operation Set the Access Level There are four access levels: USER (0), ADMIN (1), ADMIN (2), and ADMIN (3). The USER (0) level is designed with your customer in mind. It allows them to see the mode of operation and screen saver but restricts any function that would affect the ice machine.
Page 43 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Function Access Levels Functions Sub-Functions USER (0) ADMIN (1) ADMIN (2) MAKE ICE Turning the ice machine ON or OFF CLEAN Reverse Condenser Fan FILL MANUAL DRAIN CIRCULATE HARVEST Date, Hour, Language MENU SCHEDULING Parameters...
Page 44: Basic Screen & Icon Definitions
TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Basic Screen & Icon Definitions Home Screen Manual Screen The default display screen. Allows for manual operation of the four modes pictured. Parts of the MAIN Screen Parts of the MANUAL Screen Starts the Ice Making Sequence Allows for Manual Fill of Sump Make Ice:...
Page 45 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Basic Screen & Icon Definitions (cont.) Real Time Screen Alarm Log Screen Displays current status of ice machine sensors and components. Shows previous recorded alarms. Green indicates component is energized. Parts of the REAL TIME screen Parts of the ALARM LOG Screen Access to Alarms Clears the Alarm Log...
Page 46 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Basic Screen & Icon Definitions (cont.) Active Alarm Screen Status Screen Shows any alarms that are currently active. Shows current mode of operation once the "Make Ice" icon is pressed. Parts of the ACTIVE ALARM Screen Parts of the STATUS Screen Access to Alarm Log Only Used with Bin Level Management Sensor...
Page 47 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Basic Screen & Icon Definitions (cont.) Menu Screen The default display screen. Parts of the MENU Screen Password Protected Access Level Login Set Language, Temperature, Time and Date Format Set Schedule to Turn Ice Machine On and Off Service Settings Screen;...
Page 48 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Basic Screen & Icon Definitions (cont.) Info Screen Real Time Graph Screen Graphs various temperatures and pressures over the last 24 minutes. Daily Ice Level Screen Parts of the INFO Screen Graphs the ice level over a 24-hour period. Real Time Graph Daily Ice Level Weekly Ice Level...
Page 49 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Basic Screen & Icon Definitions (cont.) Runtime Statistics Screen Ice Machine Information Screen Displays runtime percentage, ice capacity, and utility consumption Displays model name, serial number, install date, manufactured over different periods of time. date, and warranty days remaining.
Page 50: Reset Reminders
TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Reset Reminders Adjust Reminder Settings Reset preventative maintenance reminders after performing There are three reminders that can be adjusted: preventative maintenance. • Evaporator cleaning (Descale/Sanitize). 1. Press SERVICE. • Air filter/condenser cleaning. •...
Page 51 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Adjust Reminder Settings (cont.) 3. With the scroll bar, scroll to the desired parameter: 4. Press anywhere on the desired parameter's row. Then, in the number pad, enter the desired setting. • #17: Evaporator cleaning reminder. •...
Page 52: Startup
TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Startup Adjust Ice Thickness • Turn the water supply on to the ice machine and confirm 1. In the upper right corner of the screen, press Menu there are no leaks. • Turn power on to ice machine. •...
Page 53 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Adjust Ice Thickness (cont.) 3. In the Ice Thickness screen, adjust the ice size as needed. 4. After setting the ice size, press okay. The display will return to The ice machine is factory-set at 0 for the optimal production the MENU screen.
Page 54: Sequence Of Operation
TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Sequence of Operation 3. Harvest Cycle USER ACTION! The harvest valve, drain valve and water inlet valve energize, which allows sediment to drain and starts to refill the sump MAKE ICE water for the next cycle. As hot refrigerant flows into the Before the ice machine will start must be pressed and the ice damper must evaporator, it begins to warm the evaporator enough to release...
Page 55: Schedule Operation
TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Schedule Operation Set a schedule to turn the ice machine on and off automatically. Turn Schedule On 1. In the upper right corner of the screen, press MENU 4. In the ON row, press a day of the week. 2.
Page 56 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Schedule Operation (cont.) Turn Schedule Off 7. In the OFF screen, enter the desired time for the ice machine 1. In the upper right corner of the screen, press MENU to turn off, then press okay. 2.
Page 57: Adjust For Water Quality
TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Schedule Operation (cont.) Adjust for Water Quality The water quality setting allows your ice machine to easily accommodate different levels of water quality/hardness/scale. 4. After the ON and OFF rows clear, press return to go back to The available settings range from 0 (soft water/low scale) to the MENU Screen.
Page 58: Cleaning Navigation
TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Cleaning Navigation The procedure that follows is not the cleaning and sanitizing instructions. This section details the navigation to start a descaling and or sanitizing cycle. Please see "Descaling and Sanitizing Procedures" (pg. 68) for full instruction on descaling and sanitizing the machine.
Page 59 TRUE ICE (TCIM™) truemfg.com Ice Machine Operation (cont.) Cleaning Navigation (cont.) 5. Wait for the ice machine to run through the PRE-CLEANING 7. Wait for the ice machine to complete the Descaling and sequence (FILL, PUMP, DRAIN, and HARVEST). If there is enough Sanitizing sequences.
Page 60: Maintenance And Servicing
TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing Maintenance & Servicing DANGER! WARNING! (cont.) Risk of Electric Shock or Burn! Toggle the rocker switch does not remove power The appliance owner is responsible for from all components. Unplug the ice machine or performing a Personal Protective Equipment turn off the power supply before installation or (PPE) Hazard Assessment and ensuring...
Page 61: Refrigerant Handling
TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) • Work shall be undertaken under a controlled procedure to WARNING! (cont.) minimize the risk of flammable gas or vapor being present while the work is being performed. Replace component parts with original equipment manufacturer (OEM) components •...
Page 62 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing Refrigerant Handling (cont.) Recovery vs. Venting When removing refrigerant from a system, either for servicing • Leak detection fluids are also suitable for use with most or decommissioning, it is recommended good practice that refrigerants but the use of detergents containing chlorine all refrigerants are removed from the appliance safely.
Page 63: Removal From Service & Winterization
TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Removal from Service & Winterization If storing your ice machine for an extended time or in sub-freezing temperatures, winterize the appliance. USER ACTION! DO NOT ALLOW THE ICE MACHINE TO BE EXPOSED TO TEMPERATURES BELOW 32˚F (0˚C) WITHOUT WINTERIZING THE UNIT AS THIS WILL CAUSE ANY WATER IN THE MACHINE TO FREEZE.
Page 64: Cleaning The Ice Level Sensor
TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Cleaning the Ice Level Sensor Routine cleaning of the ice level sensor is not required. Cleaning is only necessary if the lens has any obstructions (smudges, water droplets, dust, scale, condensation, etc.). 1.
Page 65 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Bulb Replacement Instructions 8. Connect the replacement bulb to the electrical harness. 9. Install the replacement bulb assembly. WARNING! NOTICE › Be sure the notch in the rubber seal faces the TrueZone's outlet air tube. See fig. 4. Optical Radiation Hazard! UV Light! Invisible laser radiation.
Page 66 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) During Cleanup... Cleanup Procedure for Accidental Lamp Breakage 1. Thoroughly collect broken glass and visible powder. WARNING! WARNING! Do not vacuum broken glass fragments! The appliance owner is responsible for performing Vacuuming is not recommended unless a Personal Protective Equipment (PPE) Hazard Assessment and ensuring adequate protection broken glass remains after all other cleanup...
Page 67: Recommended Cleaning Frequency
TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Recommended Cleaning Frequency When using a non-True Manufacturing bin or dispenser, follow the NOTICE! maintenance guidelines of the manufacturer of the product. The maintenance schedule below is a guideline. More frequent Maintenance procedures are not covered by maintenance may be required depending on water quality, warranty.
Page 68: Exterior Cleaning
TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Exterior Cleaning Descaling & Sanitizing Procedures (biannually) USER ACTION! DANGER! If a greasy residue remains on the surface, use a mild dish soap and water solution with a damp cloth. Wipe dry with a clean, soft cloth. HIGHLY CORROSIVE CLEANING CHEMICALS.
Page 69 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Descaling & Sanitizing Procedures (biannually) (cont.) 5. Choose between the options. If necessary, cancel the descaling or sanitizing sequences by PREVENTATIVE MAINT.: Shorter cycles; use between pressing cancel . However, the sequences cannot be cancelled bi-annual maintenance.
Page 70 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Descaling & Sanitizing Procedures (bi-annually) (cont.) 8. When ADD CLEANER appears, open the water curtain and 11. Prepare a solution of 10 fl oz (296 mL) TRUE ice machine pour 10 oz (296 mL) of TRUE ice machine descaler between descaler to 1 gal (3.8 L) of warm water.
Page 71 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Descaling & Sanitizing Procedures (bi-annually) (cont.) 14. Thoroughly rinse the parts with clean water. With the Sanitizing remaining solution and a soft nylon bristle brush, cloth, 1. Prepare a solution of 1.5 fl oz (44mL) chlorine bleach (5.25% or sponge, thoroughly clean all food zone areas (shaded sodium hypochlorite) to 3 gal.
Page 72 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Descaling & Sanitizing Procedures (bi-annually) (cont.) 6. In the home screen, press CLEAN 3. Soak all the parts in the solution for one minute and then allow them to air dry. WARNING! rinse the parts with clean water DO NOT after sanitizing.
Page 73 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Descaling & Sanitizing Procedures (bi-annually) (cont.) 9. Wait for the ice machine to run through the PRE-CLEANING 11. After adding chlorine bleach (5.25% sodium hypochlorite), sequence (FILL, PUMP, DRAIN, and HARVEST). If there is press OK.
Page 74: Preventative Maintenance Descaling & Sanitizing Procedure
TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Preventative Maintenance Descaling & Sanitizing Procedure 1. Loosen the front panel screws and open the front panel. DANGER! 2. In the home screen, press CLEAN HIGHLY CORROSIVE CLEANING CHEMICALS. Avoid contact with eyes and skin. Wear eye protection and chemical-resistant rubber gloves when handling.
Page 75 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Preventative Maintenance Descaling & Sanitizing Procedure (cont.) 5. When "Would you like the unit to start making ice once 7. When ADD CLEANER appears, open the water curtain and descaling and/or sanitizing is complete?" appears, press pour in 10 oz (296 mL) of TRUE ice machine descaler between either NO or YES.
Page 76 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Preventative Maintenance Descaling & Sanitizing Procedure (cont.) 9. Let the ice machine finish the descaling sequence. When 11. Let the ice machine finish the sanitizing sequence. Once the ADD SANITIZER appears, open the water curtain and pour sanitizing sequence is complete, the ice machine will either go in 1 oz (14.8 mL) chlorine bleach (5.25% sodium hypochlorite) into STANDBY mode or return to MAKE ICE mode based on...
Page 77: Troubleshooting
TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Troubleshooting Before contacting a service provider, please check the items below. General Troubleshooting Checklist Problem Possible Cause Possible Remedy • Turn breaker on • Replace blown fuse Ice machine does not come on, No power supplied to the ice machine display is dark •...
Page 78 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Troubleshooting (cont.) Before contacting a service provider, please check the items below. Ice Level Sensor Troubleshooting Checklist Problem Possible Cause Possible Remedy • Read Ice Level Sensor Setup Section (pg. 38) to setup EBD and FBD.
Page 79 TRUE ICE (TCIM™) truemfg.com Maintenance & Servicing (cont.) Alarm Codes ALARMS ON 4.3" DISPLAY POP-UP TYPE (2) ENABLED IN (3) CODE (1) ALARM T1 Input HW error (analog input) always ALARM T2 Input HW error (analog input) always ALARM T3 Input HW error (analog input) always ALARM T4 Input...
Page 80: Warranty Information
TRUE ICE (TCIM™) truemfg.com Warranty Information (USA & Canada Only) Warranty Information To view and download the Warranty Information for USA & Canada, please scan the QR code below. Page 80 of 84 05/5/2025 P#854728 TEC_TM_270 | REV. D | EN...
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