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Samsung NE63CB831512 Service Manual

Samsung NE63CB831512 Service Manual

Elec range
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ELEC RANGE
Refer to the service manual in the GSPN(see rear cover) for the more information.
ELEC RANGE
MODEL AND
MODEL CODE : NE63CB831512
1. Precaution
2. General Specification
3. Disassembly
4. Troubleshooting
5. Reference
6. Wiring Diagram
7. PCB

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Summary of Contents for Samsung NE63CB831512

  • Page 1 ELEC RANGE MODEL AND MODEL CODE : NE63CB831512 ELEC RANGE 1. Precaution 2. General Specification 3. Disassembly 4. Troubleshooting 5. Reference 6. Wiring Diagram 7. PCB Refer to the service manual in the GSPN(see rear cover) for the more information.

  • Page 2: Table Of Contents

    • Contents 1. Precaution ....................3 1-1.

  • Page 3: Precaution

    1-1. Forward This SAMSUNG Service Manual, “ 30” Slide In Self-Cleaning Electric Range,” provides the technician with information on the operation and service of the Slide In Self-Cleaning Electric Range. It is to be used as a training Service Manual. For specific information on the model being serviced, refer to the “Owner’s Manual”...

  • Page 4: Important Safety Instructions

    This document can not be used without Samsung’s authorization. 1. Precaution 1-3. Important Safety Instructions Read and follow all instructions before using your oven to prevent the risk of fire, electric shock, injury to person, or damage when using the range. This guide doesn’t cover all possible conditions that may occur.
  • Page 5 This document can not be used without Samsung’s authorization. 1. Precaution SURFACE COOKING UNITS VENTILATING HOODS: • Use Proper Pan Size – This appliance is equipped with one • Clean Ventilating Hoods Frequently – Grease should not or more surface units of different sizes. Select utensils be allowed to accumulate on hood or filter.

  • Page 6: Model & Serial Number Label And Tech Sheet Locations

    This document can not be used without Samsung’s authorization. 1. Precaution 1-4. Model & Serial Number Label and Tech Sheet Locations This Model / Serial Number label and Tech Sheet locations are shown below. Model & Serial Number Location Tech Sheet Location...

  • Page 7: General Specification

    This document can not be used without Samsung’s authorization. 2. General Specification 2-1. New Appearance Design ◦Wifi ◦Touch Control ◦Biggest Capacity ◦Self cleaning system ◦Convection cooking...

  • Page 8: Oven Features

    This document can not be used without Samsung’s authorization. 2. General Specification 2-2. Oven Features Touch display Surface control knobs Vent Oven door Storage drawer Broil oven heater Oven light Convection fan / Convection heater Shelf position...

  • Page 9: Control Panel - Oven

    This document can not be used without Samsung’s authorization. 2. General Specification 2-3. Control Panel - Oven 02 06 01 Display: Shows the time of day, oven temperature, whether the oven is in the bake, convection bake/roast, broil, or self-cleaning mode, and the time set for the timer or automatic oven operations.

  • Page 10: Control Panel - Surface Coking

    This document can not be used without Samsung’s authorization. 2. General Specification 2-4. Control Panel - Surface coking Left Rear : 6”, 1200 W Left Front : 6”:9”, 3000 W Warming Center : 100 W Rigjt Front : 6”/9”, 3000 W Right Rear : 6”, 1200 W...

  • Page 11: Specification

    This document can not be used without Samsung’s authorization. 2. General Specification 2-6. Specification Model NE63CB831512 Cavity Cavity Color Dark Blue Whole Oven(cu.ft) Size Upper Oven(cu.ft) Lower Oven(cu.ft) Drawer (cu.ft) Base Knob Feature STSS Coating + Weight Cooktop Frame CMF...
  • Page 12 This document can not be used without Samsung’s authorization. 2. General Specification Model NE63CB831512 Oven - Cooking Mode 175°F (80°C) - 550°F (285°C) Bake 350℉ (175℃) Low - High Broil High Basic Function 175°F (80°C) - 550°F (285°C) Convection Bake 325℉...
  • Page 13 This document can not be used without Samsung’s authorization. 2. General Specification Model NE63CB831512 Temp. Adjustment (+/-35F) Temp Unit (C/F) Ｆ Default "Conv. Auto Conversion (Default:-25F)" 12 hour Energy Saving Sound On/Off Extra Features Wi-Fi On/Off Demo Mode Sabbath Time 12Hr/24Hr...
  • Page 14 This document can not be used without Samsung’s authorization. 2. General Specification Model NE63CB831512 Smart Feature MRT Wi-Fi Type 내장 Connection SmartThings HRM2.0 설치/서비스 툴 무선 HASS 스마트 인스톨 가전 컨텐츠 Smart Recipe 홈케어 HCW(Home Care Wizard) Power Input Power...

  • Page 15: Disassembly

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-1. Basic Step 3-1-1. (Step A) - Cover Back WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.

  • Page 16: Step B) - Assy Control Box

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-1-2. (Step B) - Assy Control Box WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.

  • Page 17: Step C) - Assy Cooktop

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-1-3. (Step C) - Assy Cooktop WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.

  • Page 18: Assy Power Cord

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-13. Assy Power Cord WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the electric range, be careful when handling the sheet metal parts.

  • Page 19: Heater-Broil

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-14. Heater-Broil WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the electric range, be careful when handling the sheet metal parts. Sharp edges may be present, and you can cut yourself if you are not careful.

  • Page 20: Heater-Bake

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-15. Heater-Bake WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the electric range, be careful when handling the sheet metal parts. Sharp edges may be present, and you can cut yourself if you are not careful.

  • Page 21: Troubleshooting

    This document can not be used without Samsung’s authorization. 4. Troubleshooting Parts Checking Method FIGURE TESTS MEASURE RESULTS * Measure resistance values of heater’s * Approx : 12 ~ 14Ω terminal after taking off harness from (at the room temperature) heater.
  • Page 22 This document can not be used without Samsung’s authorization. 4. Troubleshooting FIGURE TESTS MEASURE RESULTS * Check whether the resistance values of oven sensor is same with a chart’s one. Approx * Check whether wire or housing has been * at the room temperature :1080Ω.
  • Page 23 This document can not be used without Samsung’s authorization. 4. Troubleshooting FIGURE TESTS MEASURE RESULTS LR Infinite Switch(Single) Case.0 * Check whether harness is connected with switch properly . L1 : black + black, L2 : red, P : violet,...
  • Page 24 This document can not be used without Samsung’s authorization. 4. Troubleshooting FIGURE TESTS MEASURE RESULTS * Check whether harness is connected with Approx. switch properly. * Resistance between terminals when L2 : red , S1: black , switch is off : ∞Ω...
  • Page 25 This document can not be used without Samsung’s authorization. 4. Troubleshooting FIGURE TESTS MEASURE RESULTS Approx. * Check whether harness is connected * Terminal resistance : 1b-2b= ∞Ω with switch properly. 2 - 4 : 26 ~ 30Ω 2 : brown , 4 : yellow , 3 : red 2 - 3 : 45 ~ 52Ω...

  • Page 26: Failure Display Codes

    This document can not be used without Samsung’s authorization. 4. Troubleshooting 4-1. Failure Display Codes Oven Sensor information There are two kinds of error codes. One denotes an oven temperature sensor error and the other denotes a safety error. Possible error codes during use can be checked before service.
  • Page 27 This document can not be used without Samsung’s authorization. 4. Troubleshooting Displayed Code Possible cause Solution The oven sensor is open when the oven is operating. C-20 There is a short in the Oven sensor. This code occurs if the internal C-21 temperature rises abnormally high.
  • Page 28 This document can not be used without Samsung’s authorization. 4. Troubleshooting “C-20” Disconnect power oven sensor Measure sensor resistance. Replace oven sensor (1080Ω at the room temperature) Check the connecting condition of harness (Oven sensor and CN100 of Sub PCB)
  • Page 29 This document can not be used without Samsung’s authorization. 4. Troubleshooting “C-21” DLB Relay Broil Relay Bake Relay Conv. Relay Disconnect power and Assy Display PCB * Check the DLB, Bake and Broil relay. (Normal:∞ Ω) * Check whether there is any damaged parts of PCB * Replace Main PCB pattern.
  • Page 30 This document can not be used without Samsung’s authorization. 4. Troubleshooting “C-d1” * Disconnect power. * Disconnect of harness connected with Lock motor. * Replace micro switch or Lock motor. * Door lock switch check (com-NO) * Measure resistance of Lock motor Coil.
  • Page 31 This document can not be used without Samsung’s authorization. 4. Troubleshooting “C-F2” Check if touch film ribbon cable is connected fully. Reconnect touch film tail. Replace the sub PCB. Replace Assy touch. bAd LInE Disconnect the power cord. Reconnect the power connection properly.
  • Page 32 This document can not be used without Samsung’s authorization. 4. Troubleshooting *Single element Left Right(LR) LR radiant element (No heating or Abnormal working) Disconnect power *Check the LR infinite switch *Check condition of LR infinite switch and *Repair or replace damaged harness.
  • Page 33 This document can not be used without Samsung’s authorization. 4. Troubleshooting WARNING It is very dangerous to disconnect wire harness when heater element is in operation...
  • Page 34 This document can not be used without Samsung’s authorization. 4. Troubleshooting...
  • Page 35 This document can not be used without Samsung’s authorization. 4. Troubleshooting WARNING It is very dangerous when radiant heater is working in case that harness has misconnected.
  • Page 36 This document can not be used without Samsung’s authorization. 4. Troubleshooting *Single element Right Rear(RR) RR radiant element (No heating or Abnormal working) *Disconnect power *Tighted terminal of harness by *Check the RR infinite switch compressing not to be loosen.
  • Page 37 This document can not be used without Samsung’s authorization. 4. Troubleshooting WARNING It is very dangerous when radiant heater is working in case that harness has misconnected.
  • Page 38 This document can not be used without Samsung’s authorization. 4. Troubleshooting...
  • Page 39 This document can not be used without Samsung’s authorization. 4. Troubleshooting WARNING It is very dangerous when radiant heater is working in case that harness has misconnected.
  • Page 40 This document can not be used without Samsung’s authorization. 4. Troubleshooting RC radiant element (No heating or Abnomal working) *Disconnect power. * Check PCB pattern and relay * Checking warming center relay on main PCB (RY209) for damage. * Check whether harness at connector(CN205) * Repair relay or repair PCB pattern.
  • Page 41 This document can not be used without Samsung’s authorization. 4. Troubleshooting hot surface indicator WARNING light failure Having a short circuit might cause fire or damage of infinite switch if harness misconnected during cooktop is being worked. *Disconnect power. * Disconnect the harness from the Hot Surface indicator light * Replace hot surface indicator light.
  • Page 42 This document can not be used without Samsung’s authorization. 4. Troubleshooting RC radiant element WARNING (No heating or Abnomal working) It is very dangerous when radiant heater is working in case that harness has misconnected. *Check element of RC radiant.

  • Page 43: Control Parts

    This document can not be used without Samsung’s authorization. 4. Troubleshooting 4-2. Control parts * No display No display Make sure that power cord is connected Insert the power cord *Check the voltage of the Power cord connector Replace the Power cord.
  • Page 44 This document can not be used without Samsung’s authorization. 4. Troubleshooting * Touch Keypad is not working properly Touch control keypads are not working properly. Make sure the Door lock feature is Touch the Start/Set keypad for not turned on.
  • Page 45 This document can not be used without Samsung’s authorization. 4. Troubleshooting * Buzzer does not beep when keypad is touched Buzzer does not beep when keypad is touched. Faulty buzzer on PCB Replace the PCB.
  • Page 46 This document can not be used without Samsung’s authorization. 4. Troubleshooting * Wi-Fi Connection is not working Step.1 -Check whether Wi-Fi icon showed. -If the Wi-Fi icon is not displayed, register the range to SmartThings app by referring to the following instructions.

  • Page 47: Reference

    This document can not be used without Samsung’s authorization. 5. Reference 5-1. Checkpoints before service request Symptom Diagnosis Remedy • Measure an input voltage. (240/120V or 208/120V) * check circuit breaker. (L1 : BLK, N : WHT, L2 : RED)
  • Page 48 This document can not be used without Samsung’s authorization. 5. Reference Symptom Diagnosis Remedy * Make sure that keypad cable on * Replace after confirming whether it Sub PCB is in normal state. has been loosen or disconnected. * Replace or repair after confirming...

  • Page 49: Wiring Diagram

    This document can not be used without Samsung’s authorization. 6. Wiring Diagram 6-1. Wiring Diagram (Case. 0) NE63**831*** OVEN COOK TOP OVEN COOK TOP CNS500 CN100 UPPER COOKTOP ON 3 to ground CN400 CN300 LAMP (Cooktop below) Main to Sub Wire No.

  • Page 50: Wiring Diagram (Case. 1)

    This document can not be used without Samsung’s authorization. 6. Wiring Diagram 6-1. Wiring Diagram (Case. 1) NE63**831*** OVEN COOK TOP OVEN COOK TOP CNS500 CN100 UPPER COOKTOP ON 3 to ground CN400 CN300 LAMP (Cooktop below) Main to Sub Wire No.

  • Page 51: Pcb

    This document can not be used without Samsung’s authorization. 7. PCB 7-1. Main PCB...

  • Page 52: Assy Display

    This document can not be used without Samsung’s authorization. 7. PCB 7-2. Assy Display...

  • Page 53: Pcb & Touch Keypad

    This document can not be used without Samsung’s authorization. 7. PCB 7-3. PCB & Touch Keypad * Figure of PCB and Display PCB MAIN ASSY DISPLAY...
  • Page 54 This document can not be used without Samsung’s authorization. 7. PCB ▶ TB200 ▶ TB201 ▶ TB 203 ▶ TB204 1~4. DLB IN 1~4. DLB OUT 1~4. BROIL/BAKE COMMON 1~2. BAKE HEATER 3~4. LIVE COMMON ▶ TB 202 1~4. BROIL HEATER ▶...
  • Page 55 This document can not be used without Samsung’s authorization. 7. PCB ▶ CNS801 1. TOUCH-Y5 2. TOUCH-Y4 3. TOUCH-Y3 4. TOUCH-Y2 5. TOUCH-Y1 6. TOUCH-Y0 ▶ CNS800 7. MODEL-OPTION1 ▶ CNS400 ▶ CN430 1. +5V 8. MODEL-OPTION0 1. AC LIVE KNOB SENSING1 1.
  • Page 56 This document can not be used without Samsung’s authorization. 7. PCB * Explanation of Touch Keypad NE63CB831512 Touch Keypad 1. Touch control panel allows user to operate the oven, set clock & option, Wi-Fi on, turn on lamp by touching the control panel in the front.

  • Page 57: Pcb Primary Parts

    This document can not be used without Samsung’s authorization. 7. PCB 7-4. PCB primary parts Explanation of NE63CB831512 Main PCB parts Parts Part Name Function and Rule Number Circuit is designed to have broil relay or convection relay worked after DLB relay is being worked by Double line break.
  • Page 58 This document can not be used without Samsung’s authorization. 7. PCB Explanation of NE63CB831512 Display PCB parts Parts Number Part Name Function and Rule Main-Sub Communication CN100 This is connector to communicate main with display. connector This is connector for HASS (Home appliance smart service).
  • Page 59 GSPN (GLOBAL SERVICE PARTNER NETWORK) Area Web Site Europe, CIS, Mideast & Africa gspn1.samsungcsportal.com Asia gspn2.samsungcsportal.com North & Latin America gspn3.samsungcsportal.com China china.samsungportal.com © Samsung Electronics Co., Ltd. January. 2023 Printed in Korea...

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