Cartadis CMprint User Manual

Payment kiosk by coins or bank cards for prints, copies and scans in self-service

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Payment kiosk by

coins or bank cards for

prints, copies and scans

in self-service

User's manual

v.1.6.0

CMprint

CMprint User's manual v1.6.0 – August 2024

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Page 1 Payment kiosk by coins or bank cards for prints, copies and scans in self-service User’s manual v.1.6.0 CMprint CMprint User’s manual v1.6.0 – August 2024...
Page 2 ISM equipment may have help lines: to be limited or special mitigation Europe: +33 1 48 77 40 60. measures taken. CMprint User’s manual v1.6.0 – August 2024...
Page 3: Table Of Contents
Payment (advanced) _______________________________________________________ 35 4.2.3 Statistics menus _______________________________________________________________ 37 4.2.3.1 Counters ________________________________________________________________ 38 4.2.3.2 Cash collection ___________________________________________________________ 39 4.2.3.3 Counters export __________________________________________________________ 39 4.2.4 Maintenance menu ____________________________________________________________ 40 4.2.5 Free mode ____________________________________________________________________ 40 CMprint User’s manual v1.6.0 – August 2024...
Page 4 Mechanical fastening ____________________________________________________ 44 Electrical connection _____________________________________________________ 45 5.2.1 Power supply connection ________________________________________________________ 46 5.2.2 CMprint connection for copies service _____________________________________________ 46 5.2.3 CMprint connection for print/scan service __________________________________________ 46 Appendix __________________________________________________________________ 48 Cartadis DB ____________________________________________________________ 48 Collect receipt __________________________________________________________ 48...
Page 5: Introduction
1 Introduction The CMprint enables self-service payment for printing, copying and scanning, with payment by coin or credit card. It is compatible with most printers and MFPs. The payment methods available depend on the options you choose when you place your order. In the following document, we'll use the terms CMprint or coin mechanism indifferently.
Page 6 After payment, the documents will be transferred to the USB stick (scan-to-USB option) or downloaded to the smartphone by scanning a QR Code (scan-to-smartphone option). CMprint User’s manual v1.6.0 – August 2024...
Page 7: Customer Journey
2 Customer journey 2.1 Home screen From this page, three buttons give access to CMprint main features (the buttons can be disabled in the administration menu): • “COPY button” is dedicated for copy features • “PRINT button” is dedicated for printing features (USB Print and PrinterKiosk printing).
Page 8: Photocopy
2.2 Photocopy The PHOTOCOPY menu allows you to pay for selected copies from the MFP interface. To release copies on the MFP, users must add credit on the CMprint by using the available means of payments: • For a cash payment, by inserting coins (if this option is available)
Page 9 For a bank card payment (if this option is available), by following the steps below: o Select the “Bank Card payment button”, o Select the number of pages to copy. o Click on the basket. o Pay on the bank terminal. CMprint User’s manual v1.6.0 – August 2024...
Page 10: Printing
If there is enough credit, the MFP is ready to make copies and the following screen is displayed: The user’s credit will be debited depending on its use. When the credit reaches the value of 0, the CMprint returns to the COPY home page. 2.3 Printing The CMprint provides the three following printing modes: •...
Page 11: Usb Printing
USB printing enables PDF files and image documents to be printed from a USB Key. The supported document formats are: • • Image (jpeg, jpg, png, gif). The supported USB Key file systems are: • FAT32 • FAT. CMprint User’s manual v1.6.0 – August 2024...
Page 12 Once USB printing has been chosen, the following page is displayed: When a user plugs in their USB key on the CMprint, he can browse the documents. The user can swipe (left or right) or click on the “arrow button” to move to the different pages.
Page 13 Customer journey Once a document has been selected, CMprint analyses it in order to: • Calculate its price, • Load its preview. Once finished, the document printing page is displayed: The user can swipe left to change the current page and click on the image to zoom on the preview.
Page 14 Number of copies. • Page selection. • Duplex. • Colour. • Format. ATTENTION! Click on “back button” to save the selected options. The price and preview will be updated according to the selected options. CMprint User’s manual v1.6.0 – August 2024...
Page 15: Email Printing (Through Printerkiosk)
In return, the user receives an email with a print code. The user can then collect their printouts from the addressed MFP/printer on the CMprint, the printing code has to be entered and the document printing options selected (page selection, black & white or colour, number of copies).
Page 16 QR code. After sending the document, users should enter the PrinterKiosk code received by email into the provided field. Usually, the code consists of 6 digits. CMprint User’s manual v1.6.0 – August 2024...
Page 17: Pc Prints
Print option on the PC. If this option is activated, users must enter the PIN code to release the document on the MFP. The “PC Prints” feature allows users to pay for print jobs with the CMprint for jobs submitted from computers on the LAN.
Page 18 CMprint – User’s manual v.1.6.0 Once the user pays the document price, the MFP will be unlocked. CMprint displays an animation to guide the user in releasing their jobs on the MFP using the PIN code entered in the Print Driver.
Page 19: Scan
Customer journey 2.4 Scan If CMprint connects to an AirScan (eSCL) compatible MFP, the scanning features will be activated. The user can access this function through the scan button on the home page. Subsequently, the user has the option to choose either scan-to-USB or scan-to-smartphone. Please note that the scan-to- smartphone feature is exclusively available to PrinterKiosk subscribers.
Page 20: Dematerialized Receipt
PDF file named CMprint_receipt_XXXX_YY.pdf (XXXX is the CMprint serial number, YY is the receipt number). The header and footer of the receipt can be customized (see §...
Page 21: Miscellaneous
There is a credit reset delay during the customer journey. The default value is 6 minutes. When this timer triggers, the CMprint returns to the home page and resets the current credit to 0. A message warns the user 30 seconds before the credit is reset. The lost credit is saved into the statistics and is visible in the collection file in the overpayment section.
Page 22: Mfp Error Management
When the MFP is not ready (no paper, toners empty, error on printer, network error), an error message is displayed to the user when he tries to pay for the service. The MFP properties administration menu provides details to diagnostic the issue. CMprint User’s manual v1.6.0 – August 2024...
Page 23: Printerkiosk
PrinterKiosk contract, you can share your printing resources with other PrinterKiosk network partners. As a partner, you will benefit from the promotion carried out by Cartadis to promote the PrinterKiosk network, you will recover the PrinterKiosk network's clientele and thus increase your printing volume and profitability.
Page 24 A unique email address is associated with each printer, and the user sends an email with any attached documents in PDF, Office or JPEG format. In return, the user receives an email confirming the address where the printer is located, and a 6-digit code that the user must enter on the CMprint coin acceptor screen.
Page 25: Partner Site
3.4 Subscription conditions PrinterKiosk is an option of your CMprint, and is subject to the presence of the “Cartadis'n Pay” credit card payment option and subscription. The PrinterKiosk option implies that: •...
Page 26: Administration
These MFPs require a “serial” communication to control their copy mode. The SERIAL interface option must be ordered with your CMprint system. Depending on the exact model of your MFP, a specific link cable between CMprint and MFP will also need to be ordered, please consult the...
Page 27: Copier Interface
2 pins labelled JP2. 4.1.4 MFP connection To use printing and scan features, the MFP IP address must be setup on the CMprint (see § 4.2.2.4- MFP). Scan feature requires the MFP to be AirScan (eSCL) compatible. The compatibility can also be checked through CartadisDB online documentation.
Page 28: Configuration Menus
MFP: configure the MFP settings and display the MFP properties. • COPIER INTERFACE: configure copier interface advanced settings. • CLIENT FEATURES: configure client features. • PAYMENT: configure means of payments and advanced bank terminal parameters. 4.2.2.1 General configuration CMprint User’s manual v1.6.0 – August 2024...
Page 29 NTP synchronization if not and set date and time in a valid format • select time zone of the CMprint (listed time zones depend of the country selected on the CMprint It is required that the CMprint restarts once every 24 hours to optimize its operation.
Page 30 CMprint – User’s manual v.1.6.0 ATTENTION! All statistics and counters are erased when the country changes. You must select the country just once during the CMprint life. 4.2.2.1.3 ADVANCED CONFIGURATION This menu allows to modify the inactivity delay and reset credit delay (available from the version 1.4, see §...
Page 31: Network
In this case, the IP address, gateway and DNS server must be configured. “VPN IP address” is the address of the secure VPN client installed on CMprint. It allows remote troubleshooting for advanced support. From version 1.2, you have the possibility to disable the VPN connection.
Page 32: Prices And Formats
ATTENTION! Please note the valid format as shown in the example, and click on the “Save” button (top right) to apply the price changes. b) Paper formats Since version 1.2, the CMprint supports US paper sizes. paper format (A4/A3, Letter/Legal, Letter/Ledger) can be configured in this menu.
Page 33 By default, the printing protocol is IPP. New printing protocols (IPPS, LPD/LPR, AppSocket/HP JetDirect) are supported by CMprint version 1.2 or higher. If your CMprint connects to an MFP that only supports IPP/IPPS protocol in a version lower than 2.0, auto-creation of printer driver by MFP IP address (driverless option) will not be possible.
Page 34: Copier Interface (Advanced)
It shows information about the copier interface and allows to tune some advanced parameters. Activate the Sharp Mode if the CMprint is connected to a Sharp MFP (check that there is a jumper on the 2 pins labelled JP2 of the interface card).
Page 35: Client Features
By default, the coin multiplier = 5 allows acceptance of a range of coins from 0.05 to 5.00. If you want the CMprint to accept a higher range of coins from your country, you'll need to change this setting. For example: if the coin multiplier is changed to 10, the coin range would be between 0.10 and 10.
Page 36 When its status is OK, the information about the connected bank card terminal is displayed. From version 1.4 onwards, the CMprint is compatible with the new Cartadis'n Pay payment solution with the Verifone UX410 terminal. The status of the UX410 terminal and all its information are displayed in this menu.
Page 37: Statistics Menus
Administration 4.2.3 Statistics menus The Statistics menu provides various accounting information and manages the cash collection. CMprint User’s manual v1.6.0 – August 2024...
Page 38: Counters
CMprint – User’s manual v.1.6.0 4.2.3.1 Counters The CMprint manages the following counters statistics: • SALES REVENUE: breakdown of sales by payment method. • JOBS VOLUME: breakdown of sales by type of print job (Copy, Print from USB…). • PAID PAGES: breakdown of sales by document type (A3 / A4, B&W / Colour).
Page 39: Cash Collection
HISTORY menu. It can also be stored on a USB key. The collect receipt is a PDF file with the name showing the collect details (for example: 20220318151834_1000_Collect.pdf >>> 20220318 = date _ 151834 = 15h18mn34s _ 1000 = CMprint serial number).
Page 40: Maintenance Menu
4.2.4 Maintenance menu This menu allows you to: • Restart the device, • Update the CMprint software by plugging in an USB key that contains the firmware package. • Manually install a peripheral interface firmware (available from version 1.2). Compatible peripheral...
Page 41: Test Menu
(COPY CLICK menu) and the different means of payment (COIN ACCEPTOR and CB PAYMENT menus) are functional. The SIM interface test menu only appears when the CMprint detects a connected SIM (serial) interface. This test requires the connection of a dedicated test cable (“plug”...
Page 42: Diagnostics
If a UX410 terminal is connected, the credit card terminal test menu appears, allowing you to perform a terminal diagnostic and display the results. 4.3 Diagnostics 4.3.1 Information bar The information bar is displayed at the top of all CMprint screens. It contains diagnostic information: CMprint User’s manual v1.6.0 – August 2024...
Page 43 On the right side: o Wireless network logo: shows the network status. If the CMprint is offline the logo is crossed out. o PrinterKiosk logo: Shows the PrinterKiosk server connection status. If PrinterKiosk usage is in error, the logo is crossed out. This information is only displayed when PrinterKiosk is enabled.
Page 44: Installation
The Cartadis CMprint can be mounted directly on the MFP or on the optional Cartadis CMprint stand (ref. ZPIEDCMPRINT) sold as an option. On the side of the Cartadis CMprint, 4 holes allow it to be attached to the MFP if possible. CMprint User’s manual v1.6.0 – August 2024...
Page 45: Electrical Connection
Installation The optional stand allows the CMprint to be installed close to the MFP, without having to attach it to the copier. It is possible to fix the stand on the ground using the two fixing holes. 5.2 Electrical connection The Cartadis CMprint must be connected by an MFP specialist.
Page 46: Power Supply Connection
CMprint – User’s manual v.1.6.0 The CMprint does not have its own power supply, but is supplied with an external +12Vdc power supply. 5.2.1 Power supply connection The electrical installation involves connecting the external power supply to a socket capable of supplying between 100 and 240Vac at a consumption of 1 ampere.
Page 47 Installation CMprint User’s manual v1.6.0 – August 2024...
Page 48: Appendix
6.1 Cartadis DB The https://www.cartadis.com/fr/support/cartadis-db/ website provides access to technical information (cable references, interfaces, functionalities) relating to the Cartadis equipment you wish to connect to your MFP model. Access to this site is protected by login and password. You can obtain access rights by contacting our sales department.
Page 49 Annexe CMprint User’s manual v1.6.0 – August 2024...