Arlo Essential User Manual
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Arlo Essential User Manual

Essential outdoor camera
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Essential Outdoor Camera
2nd Generation
User Manual
• Essential Outdoor Camera
• Essential XL Outdoor Camera

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  • Page 1 Essential Outdoor Camera 2nd Generation User Manual • Essential Outdoor Camera • Essential XL Outdoor Camera...

  • Page 2: Table Of Contents

    Do more with Arlo ................7 Get Started Charge your camera indoors ..............8 Download the Arlo Secure App for installation and setup ........9 Use the pairing button to wake up the camera ..........10 Check the LED ................10 Find a good location for your camera ............
  • Page 3 Power Management ................ 29 Video Settings ................29 Change the audio settings ..............31 Adjust recording length ..............31 Restart the camera from the Arlo Secure App ..........32 View device information ..............32 Remove a device from your account ............32 Troubleshooting Arlo doesn’t discover your camera during setup..........

  • Page 4: Get To Know Your Essential Camera 2Nd Generation

    Download the Arlo Secure App. The Arlo Secure App lets you create an Arlo account in the cloud and set up and manage all your Arlo devices. You can either search for it in your phone’s app store or scan the QR code below to download or update your Arlo Secure App.

  • Page 5: Meet Your Essential Outdoor Camera

    Arlo Essential Outdoor Camera 2nd Generation Meet your Essential Outdoor Camera Your camera includes an integrated battery that can’t be removed. Front view Microphone Ambient Light Sensor Camera Camera Lens Spotlight Status LED Weather resistant Speaker Top view Pairing button...

  • Page 6: Meet Your Essential Xl Outdoor Camera

    Arlo Essential Outdoor Camera 2nd Generation Meet your Essential XL Outdoor Camera Your camera includes an integrated battery that can’t be removed. Front view Microphone Ambient Light Sensor Camera Camera Lens spotlight Weather resistant Status LED Speaker Top view Pairing button...

  • Page 7: Do More With Arlo

    Do more with Arlo You can add these options, which are sold separately: • Add more Arlo cameras and devices. Cover more areas in and around your home by adding cameras, home security system, doorbell, floodlights, and more. • Upgrade your Arlo subscription. For more information, visit...

  • Page 8: Get Started

    2. Get Started Charge your camera indoors A USB-C charging cable comes in the box with your camera. This cable is for indoor use only. The camera includes an integrated battery that can’t be removed. Your camera comes partially charged. To charge your camera: 1.

  • Page 9: Download The Arlo Secure App For Installation And Setup

    The free Arlo Secure App helps you complete setup and guides you through the installation process. Open the Arlo Secure App and connect to your Wi-Fi network. If you don’t have the app, you can download it and create your Arlo account.

  • Page 10: Use The Pairing Button To Wake Up The Camera

    When you unbox your camera, it is shut down to reduce battery usage before installation. We recommend that you follow the instructions in the Arlo Secure App to wake and install the camera. When the camera is shut down, pressing the pairing button does the following: •...

  • Page 11: Wall Mount Your Camera

    2. Attach the camera to the mount by using a Philips screwdriver. Screw the screw into mount into the camera while the mount’s arrow is facing in a 12 o’clock position like the image below. The Essential Outdoor Camera has one mounting hole located at the back of the Note: camera near the charging port.

  • Page 12: Position Your Camera To Detect Motion In Specific Areas

    Arlo Essential Outdoor Camera 2nd Generation 5. Move in front of the camera. During this test, the LED blinks amber when motion is detected. 6. Move the slider to adjust the motion sensitivity level as needed. This motion sensitivity setting is used during the motion detection test. It is not automatically applied to the camera rules used by modes to arm your camera.

  • Page 13: Wi-Fi Setup And Connections

    3. Wi-Fi Setup and Connections When you install and set up your camera, the Arlo Secure App guides you through the process of connecting the camera to your router’s 2.4 GHz Wi-Fi network. Tips for optimal Wi-Fi performance The distance between Wi-Fi devices can affect the Wi-Fi signal: •...

  • Page 14: Move Your Camera's Wi-Fi Connection To A Direct Router Connection

    You can change your camera’s Wi-Fi connection to your router’s 2.4 GHz Wi-Fi network. To move your camera’s Wi-Fi connection directly to your router: 1. Open the Arlo Secure App and log into the same Arlo account that your camera is connected to.

  • Page 15: Use Your Essential Series Camera

    4. Use Your Essential Series Camera When you open the Arlo Secure App, you are presented with your dashboard. away, Home, and Standby modes protect your home Tap Play to stream the camera feed Tap a button to go to your...

  • Page 16: Turn The Camera Spotlight On And Off Manually

    Arlo Essential Outdoor Camera 2nd Generation Turn the camera spotlight on and off manually You can use your Essential Camera’s spotlight at night for better video quality. When your camera is armed and detects motion, the spotlight turns on automatically. You can also adjust the spotlight behavior and turn it on and off.

  • Page 17: Record Clips From Live Video

    Arlo Essential Outdoor Camera 2nd Generation Foresight When plugged in using the indoor or outdoor charging cable, your camera records continuously, but discards the video after three seconds if no motion is detected. This is called Foresight and it means that your motion-triggered video recordings start before any motion happens;...

  • Page 18: Customize Your Camera Feed Image

    Arlo Essential Outdoor Camera 2nd Generation Customize your camera feed image If you use more than one camera, you can change the order in which the camera feeds display on the Devices page. You can also zoom or rotate the camera feed image 180 degrees.

  • Page 19: 2- Way Audio

    Arlo Essential Outdoor Camera 2nd Generation Change an activity zone 1. Open the Arlo Secure App. 2. Tap Devices and then tap the Menu icon in the upper right corner. 3. Tap the Device Settings icon next to the camera you want to modify.

  • Page 20: Turn The Camera Siren On And Off Manually

    Access cloud recordings Your camera records when it is in an armed mode and detects motion or sound. Your Arlo recordings are sent to your Arlo account in the cloud and stored in your library. Recordings are encrypted with your user name and password.

  • Page 21: Use The Filter

    Arlo Essential Outdoor Camera 2nd Generation Use the Feed You can use the feed to find and view recordings based on the date. 1. Open the Arlo Secure App. 2. Tap Feed > Tap Calendar. 3. Select a date. Use the filter You can use the filter to find and view recordings based on criteria that you select.

  • Page 22: Share Recordings

    Arlo Essential Outdoor Camera 2nd Generation Make a recording a favorite 1. Open the Arlo Secure App. 2. Tap Feed. 3. Tap the Menu icon in the upper right corner of the page. 4. Tap Favorite. Share recordings 1. Open the Arlo Secure App.

  • Page 23: Routines, Modes, Automations, And Alerts

    5. Routines, Modes, Automations, and Alerts You can arm or disarm your Arlo cameras and devices. When your camera is armed, it detects motion and sound. Modes and automations let you tell your Arlo system what to do automatically in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert.

  • Page 24: Select A Mode

    This is great for a party when you don’t need to be notified of friends in your backyard. You can mute notifications from the Arlo Secure App. If you use Arlo Secure, you can also activate Mute Notifications directly from push notifications.

  • Page 25: Rules For Modes

    Arlo Essential Outdoor Camera 2nd Generation Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize false alarms.

  • Page 26: Control Whether The Spotlight Turns On When Motion Is Detected At Night

    Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must install the Arlo Secure App on your phone. If you log out of the Arlo Secure App on your smartphone or mobile device, you will Note: stop receiving push notifications.

  • Page 27: Schedule When Your Camera Is Armed

    Arlo Essential Outdoor Camera 2nd Generation 1. Open the Arlo Secure App. 2. Tap your Profile on the top left corner. 3. Select Notifications. 4. Select the duration of time to turn off notification. The Disarmed mode does not send alerts.

  • Page 28: Change Your Settings

    6. Change Your Settings You can use the Arlo Secure App to view and change the settings for your Arlo devices. Camera settings You can view or change the settings for each camera using either of these methods: • Tap Devices and select the camera by tapping on the outer edge of the camera feed image.

  • Page 29: Power Management

    Arlo Essential Outdoor Camera 2nd Generation Power Management Change the video quality and battery usage You can set the video resolution as Best Video, Optimized, or Best Battery Life. Using the Best Battery Life setting reduces the WiFi bandwidth that is required.

  • Page 30: Turn Night Vision On And Off

    The Color setting toggles on and off. Change the Light settings for your camera Your Essential Camera’s spotlight is set to automatically turn on when your camera detects motion at night. The spotlight improves video quality and allows your camera to record video in color at night rather than in traditional black and white.

  • Page 31: Change The Audio Settings

    5. Adjust the settings to customize your spotlight: • Spotlight. Toggle the spotlight on and off. When the Spotlight setting is set to the On position, the spotlight automatically turns on when your Arlo camera detects motion at night. •...

  • Page 32: Restart The Camera From The Arlo Secure App

    If you select Record for a fixed length, set the length of recordings (10 seconds to 2 minutes). Restart the camera from the Arlo Secure App 1. Open the Arlo Secure App. 2. Tap Devices and then tap the Menu icon in the upper right corner.

  • Page 33: Troubleshooting

    Arlo doesn’t discover your camera during setup If you’re trying to set up and connect your Arlo camera directly to your Wi-Fi router and Arlo doesn’t discover your camera, here are some things to check to identify and correct the problem.

  • Page 34: Wi-Fi Signal Interference

    Not receiving push notifications You must be logged in to the Arlo Secure App to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app.

  • Page 35: Use The Pairing Button To Reset The Camera

    If you said no to push notifications at installation When you install the Arlo Secure App for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this alert, it isn’t presented again unless the device is restored to factory settings or the app...

  • Page 36: Reset The Camera To Its Factory Settings

    Reset the camera to its factory settings This process returns the camera to its default settings and removes it from your Arlo account. This means that you must follow the Arlo Secure App setup process to use your camera after a factory reset.

  • Page 37: Environmental Information

    For additional regulatory compliance information including EU Declaration of Conformity, visit: Some Arlo products have a regulatory e-label that you can access in the Arlo app or web portal. This is because a printed regulatory label does not fit all of the regulatory information on the Arlo product label.

  • Page 38: Federal Communication Commission Interference Statement

    Arlo Essential Outdoor Camera For additional compliance information on Arlo products, visit https://www.arlo.com/en_eu/support. Federal Communication Commission Interference Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 39: Industry Canada Statement

    Arlo Essential Outdoor Camera Industry Canada statement: This device complies with Industry Canada license-exempt RSSs. Operation is subject to the following two conditions: 1) This device may not cause interference, and 2) This device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 40 Video Doorbell 2nd Generation User Manual • Video Doorbell 2K • Video Doorbell HD...
  • Page 41 Do more with Arlo ................7 Get Started Charge your Video Doorbell indoors if using wirelessly ........8 Download the Arlo Secure App for installation and setup ........9 Video Doorbell LED Behavior ..............10 Choose a good spot to mount your doorbell ..........11 Mount your doorbell wire-free ..............
  • Page 42 Adjust the flicker setting ....................40 Adjust recording length ..............42 Remove a device from your account ............43 Restart the doorbell from the Arlo Secure App ..........43 Routines, Modes, Automations, and Alerts Arm or disarm all your Arlo devices ............44 Select a mode ................
  • Page 43 Can’t see video streams in a browser ............52 Wi-Fi signal interference ..............52 Use the pairing button to reset the doorbell ..........54...

  • Page 44: Get To Know Your Video Doorbell

    Download the Arlo Secure App. The Arlo Secure App lets you create an Arlo account in the cloud and set up and manage all your Arlo devices. You can either search for it in your phone’s app store or scan the QR code below to download or update your Arlo Secure App.
  • Page 45 Direct to Wi-Fi. Connects directly to Wi-Fi for simple setup. 1 This Arlo Secure feature may require a paid subscription after the trial period, and some Arlo Secure services may be unavailable in certain regions. For current information on features that need a paid subscription, visit www.arlo.com/en_gb/support.

  • Page 46: Do More With Arlo

    Do more with Arlo You can add these options: • Add more Arlo cameras and devices. Cover more areas in and around your home by adding cameras, security lights, and more. • Upgrade your Arlo subscription. For more information, visit...

  • Page 47: Get Started

    2. Get Started Charge your Video Doorbell indoors if using wirelessly A USB-C charging cable comes in the box with your Video Doorbell and is for indoor use only. The Video Doorbell includes a partially charged integrated battery that can’t be removed. 1.

  • Page 48: Download The Arlo Secure App For Installation And Setup

    The free Arlo Secure App helps you complete setup and guides you through the installation process. Open the Arlo Secure App and connect to your Wi-Fi network. If you don’t have the app, you can download it and create your Arlo account.

  • Page 49: Video Doorbell Led Behavior

    Arlo Video Doorbell 2nd Generation Video Doorbell LED Behavior Button LED The Indicator LED is on the outside of your doorbell and indicates how the doorbell is operating. This section describes how the Indicator LED works if you didn’t change the default LED settings.

  • Page 50: Choose A Good Spot To Mount Your Doorbell

    Arlo Video Doorbell 2nd Generation Choose a good spot to mount your doorbell The best location for your doorbell varies by household and outdoor environment. Place your doorbell with the fullest view of the area leading up to the front entry. This provides the best opportunity to capture motion detection events and video clips that include a person approaching the door.

  • Page 51: Test Motion Detection

    6. Place the doorbell on the mounting plate in a down-and-in motion. There will be a clicking sound when the doorbell is secured. Test motion detection 1. Open the Arlo Secure App. 2. Tap Devices and then tap the Menu icon in the upper right corner.

  • Page 52: Chime Options For Your Video Doorbell

    • Doorbell video phone call. Your doorbell is connected to the mobile device you used to set up the doorbell in the Arlo Secure app. Your phone rings when someone presses your doorbell, and you can answer the phone to speak with the person who rang the doorbell. If you have an iOS device, you can assign a contact name and ringtone to the doorbell.

  • Page 53: Wi-Fi Setup And Connections

    Change your doorbell’s Wi-Fi connection You can change your doorbell’s Wi-Fi to a different 2.4GHz Wi-Fi network. 1. Open the Arlo Secure App and log into the same Arlo account that your doorbell is connected to. Ensure your phone’s Bluetooth is turned on.
  • Page 54 Arlo Video Doorbell 2nd Generation 4. Tap on Connected to. 5. Select Change Network. 6. Follow the on screen directions on how to change your doorbell’s Wi-Fi connection. Wi-Fi Setup and Connections User Manual...

  • Page 55: Optional: Connect A Wired Chime

    If you already set up the doorbell wire-free, and now want to hardwire it, you must first remove the doorbell from your Arlo account, then re-add it in the Arlo Secure app and follow the instructions for a wired doorbell.

  • Page 56: Hardwire Your Video Doorbell 2Nd Generation

    Arlo Video Doorbell 2nd Generation Hardwire your Video Doorbell 2nd Generation This process is optional. The Video Doorbell 2nd Generation is battery operated, but you can hardwire it if you like. Hardwiring your doorbell lets you connect it to your home’s existing chime and allows the doorbell to trickle charge when it’s not in use.

  • Page 57: Installation Overview

    Two identical wire extensions and fasteners come in the package with your doorbell. Fastener Wire extension If the existing wires for your doorbell are too short to connect your Arlo doorbell, you can use the wire extensions and fasteners to lengthen the wires. To connect wire extensions to your Arlo doorbell: 1.
  • Page 58 Ensure that the mounting screws are completely screwed in and flush with the mounting plate so that your Arlo Video Doorbell clips securely into the mounting plate. You are ready to use the Arlo Secure App to continue the setup process to hardwire your doorbell.

  • Page 59: Use Your Doorbell

    Doorbell recording in your Arlo feeds. If you want to receive the call on a different phone, you can log out of the Arlo Secure App on the first smartphone and log into the Arlo Secure App on another smartphone or tablet.

  • Page 60: Accept A Call From Your Doorbell

    To accept a call on your smartphone from your Video Doorbell 2nd Generation: 1. When you receive a call from the doorbell, tap Accept. 2. If you are prompted to allow Arlo to access the camera, tap OK. The incoming call page displays.

  • Page 61: Play A Message From A Visitor

    4. Scroll down and tap Language. 5. Select a language. Play a message from a visitor If a visitor leaves a message after pressing your doorbell, the message is saved in your Arlo feeds. 1. Open the Arlo Secure App.

  • Page 62: Control The Doorbell Button Led

    Arlo Video Doorbell 2nd Generation doorbell. • Traditional Chime. The chime that you wired your Arlo doorbell to rings when someone presses your Arlo doorbell. Control the doorbell button LED The Button LED on your Video Doorbell indicates how the doorbell is operating. By default, the doorbell lights white in a slow breathing pattern when motion is detected and lights solid white when a video call is accepted and active.
  • Page 63 Turn the doorbell siren on and off Your doorbell includes a siren that you can turn on to discourage tampering by an unwanted visitor. With an Arlo Secure plan, you can activate the siren from the push notification sent on motion detection.

  • Page 64: View And Record Videos

    6. View and Record Videos When you open the Arlo Secure App, you are presented with your Dashboard. Arm away, Arm Home, and Standby modes to protect your home Tap Play to stream the camera feed Tap a button to go to your...

  • Page 65: Record Clips From Live Video

    Arlo Video Doorbell 2nd Generation Pan and zoom your video feed 1. Open the Arlo Secure App. 2. Tap Devices and then select your video doorbell by tapping on the edge of the video doorbell image. 3. Tap Play on the video doorbell feed.

  • Page 66: Customize Your Camera Feed Image

    2. Tap Devices and then select your video doorbell by tapping the outer edge of the doorbell feed image. 3. Tap the Microphone icon . 4. The first time you use 2-Way Audio, allow Arlo to use your phone’s microphone. 5. Tap the microphone button. 2-Way Audio is activated.
  • Page 67 If you’re using a web browser, click > next to the zone name. 9. Tap Save. Change an activity zone 1. Open the Arlo Secure App. 2. Tap Devices and then tap the Menu icon in the upper right corner.

  • Page 68: View Recordings And Snapshots

    Your video doorbell records when it is in an armed mode and detects motion or sound. Your Arlo recordings are sent to your Arlo account in the cloud and stored in your feed. Recordings are encrypted with your user name and password.

  • Page 69: Download Recordings

    Arlo Video Doorbell 2nd Generation Turn off the filter 1. Open the Arlo Secure App. 2. Tap Feed. 3. Tap the Menu icon in the upper right corner of the page. 4. Tap Reset. 5. Tap Done. Download recordings 1. Open the Arlo Secure App.
  • Page 70 Arlo Video Doorbell 2nd Generation Delete recordings 1. Open the Arlo Secure App. 2. Tap Feed. 3. Tap a recording. 4. Tap the Menu icon in the upper right corner of the page. 5. Tap Delete. 6. Tap OK to confirm.

  • Page 71: Change Your Settings

    7. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo Secure App on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login...
  • Page 72 Arlo Video Doorbell 2nd Generation • SMS text message. When someone attempts to log in to your Arlo account, Arlo sends a text message to the phone number that you verified for two-step verification. Enter the security code from the text message to complete the log in.

  • Page 73: Use Face Or Fingerprint Authentication

    3. Tap Profile and click on your name.s. 4. Slide the toggle for fingerprint or Touch ID to the right (on) or left (off). Turn face authentication on and off for the Arlo Secure App 1. Enable Face ID authentication on your iPhone.

  • Page 74: Customize Your Profile

    Arlo Video Doorbell 2nd Generation Customize your profile You can enter your name, add a profile photo and home address, and opt-in or opt-out of Arlo news and support updates. Add a profile picture 1. Open the Arlo Secure App.

  • Page 75: Reset A Forgotten Password

    Your password is reset. Grant access to friends You can add friends to your Arlo account. Friends can view live streams from your cameras/ video doorbell; record video clips; view, share, mark as favorite, and delete clips from your feed; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account.

  • Page 76: Add A Friend

    Selecting Audio and Video Doorbell Calls allows them to access your Audio and Video Doorbell Calls. 7. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted.

  • Page 77: Delete A Friend

    Arlo Video Doorbell 2nd Generation Delete a friend 1. Open the Arlo Secure App. 2. Tap Profile. 3. Tap People. 4. Select the friend 5. Tap Remove. 6. Tap Yes. Change the time zone 1. Open the Arlo Secure App.

  • Page 78: Doorbell Settings

    If you already added your doorbell in the Arlo Secure App and you selected battery (not wired), then you’ll need to remove your doorbell from the Arlo Secure App and re-add it selecting wired in order to change the chime setting.

  • Page 79: Adjust The Flicker Setting

    Change the brightness of the video This change takes effect on the next video stream or motion recording. 1. Open the Arlo Secure App. 2. Tap Devices and then tap the Menu icon in the upper right corner.
  • Page 80 Your doorbell comes with an Auto HDR feature that is enabled by default. When your video doorbell’s camera detects an image that would benefit from HDR, it automatically applies HDR unless you use the Arlo Secure App to disable Auto HDR. With Auto HDR...

  • Page 81: Adjust Recording Length

    Arlo Video Doorbell 2nd Generation To turn Auto HDR on or off: 1. Open the Arlo Secure App. 2. Tap Devices and then tap the Menu icon in the upper right corner. 3. Tap the Device Settings icon next to your doorbell.

  • Page 82: Remove A Device From Your Account

    4. Tap on your doorbell. 5. Select Remove Device. Restart the doorbell from the Arlo Secure App 1. Open the Arlo Secure App. 2. Tap Devices and then tap the Menu icon in the upper right corner.

  • Page 83: Routines, Modes, Automations, And Alerts

    8. Routines, Modes, Automations, and Alerts You can arm or disarm your Arlo video doorbell and devices. When your video doorbell is armed, it detects motion and sound. Modes and automations let you tell your Arlo system what to do automatically in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert.

  • Page 84: Select A Mode

    This is great for a party when you don’t need to be notified of friends in your backyard. You can mute notifications from the Arlo Secure App. If you use Arlo Secure, you can also activate Mute Notifications directly from push notifications.

  • Page 85: Rules For Modes

    Arlo Video Doorbell 2nd Generation Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize false alarms.

  • Page 86: Select Duration Of Time To Turn Off Notifications

    Schedules recur weekly. For example, the schedule for Tuesday repeats every Tuesday as long as the schedule is turned on. To schedule when your video doorbell responds to motion triggers: 1. Open the Arlo Secure App. 2. Tap Routines. 3. Tap the Plus icon on the top right hand corner and then tap Add Schedule.

  • Page 87: Troubleshooting

    Arlo doesn’t discover your doorbell during setup If you’re trying to set up and connect your Arlo doorbell directly to your Wi-Fi router and Arlo doesn’t discover your doorbell, here are some things to check to identify and correct the problem.

  • Page 88: Use Bypass Mode For The Power Kit

    If your existing chime doesn’t ring when someone presses your wired Arlo Video Doorbell, your doorbell or Power Kit might not be wired correctly, or the temperature of your wired Arlo Video Doorbell might be too high. If your wired Arlo Video Doorbell doesn’t ring: •...

  • Page 89: Led Doesn't Light When Your Doorbell Is Wired

    Video Doorbell LED doesn’t light on page 74. • Check the chime setting in the Arlo Secure App. For your chime to ring, the chime setting in the Arlo Secure App must be set to Mechanical or Digital, depending on the type of doorbell chime you have.

  • Page 90: Power Interruption Notification For Wired Doorbell

    Wi-Fi and Internet connection are still working. If you have an Arlo Smart subscription, you can tap the notification to activate an alarm, call a friend, or call e911. When the power returns to your doorbell, wait about 10 minutes for the doorbell to come back online.
  • Page 91 Wi-Fi router. Can’t see video streams in a browser Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can stay connected, you must keep ports 443 and 80 open on your router.
  • Page 92 Not receiving push notifications You must be logged in to the Arlo Secure App to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app.
  • Page 93 The pairing button is also used to wake the doorbell when it is shut down and to pair the doorbell with a Wi-Fi network. We recommend that you follow the instructions in the Arlo Secure App to wake and pair your doorbell.
  • Page 94 Indicator LED blinks amber three times after you let go of the pairing button. After a factory reset, the doorbell still appears in the Arlo Secure App, but it is disabled. 3. To remove the doorbell from the Arlo Secure App, tap Devices, select your doorbell, tap Settings, scroll down, and tap Remove Device.
  • Page 95 Arlo Video Doorbell 2nd Generation 2. The doorbell Indicator LED lights solid blue for 2 seconds, then blinks amber 3 times. Indicator LED 3. Continue holding the pairing button through all the LED behaviors, until you have held it for 20–30 seconds.
  • Page 96 PN 202-50045-01 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon and all related logos are trademarks of Amazon.
  • Page 97 3. Tap or click Device Info > Regulatory. Note: If the Arlo app does not show a Regulatory sub-menu for your Arlo product, then the product does not have a regulatory e-label, and you can find all regulatory information on the physical label located either at the base, inside the battery compartment, or near the power input port of the Arlo product.

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Essential xl

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