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Problems and Solutions
Problem
Missing incoming
calls
Calls dropped/
disconnected
inadvertently
Unable to enter text
as intended when
pressing keys
Lost or forgot lock
code
Unable to place
calls
Possible Cause(s)
Ring volume may be set
to silent.
Phone was not
programmed correctly by
dealer or carrier.
You are outside of a
cellular service area.
Phone automatically
disconnects calls when
the battery level is low.
Phone may be in
WORD T9 (
) mode
instead of Letter (
mode.
Phone is off.
Security features may be
set so that the phone
cannot place calls.
You are outside of a
cellular service area.
An error was made
dialing the number.
Service is not activated.
Solution(s)
Set ring volume on.
Contact your wireless service
provider.
Check your wireless service
provider's coverage map (including
roaming areas) and try to move to a
location within the coverage area. If
problems persist, contact your
wireless service provider.
Recharge the battery.
If
shows above the right
softkey (
), press the right softkey
)
(
) until
(See Chapter 4, "Text Entry
Operations".)
Try entering 1234 as the lock code.
Check inside back cover for new lock
code.
Contact your wireless service
provider.
Confirm phone is on.
Check Security Options settings. (See
"Call Lock" on page 50 for more
information.)
Check your wireless service
provider's coverage map (including
roaming areas) and try to move to a
location within the coverage area.
Confirm the number is correct.
Contact your wireless service
provider.
Before Requesting Help 67
Appendix A
appears above it.
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