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TELEDYNE FLIR BRICKSTREAM 3D Gen 2 Advanced Configuration Manual

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Advanced Configuration Guide
®
BRICKSTREAM
3D Gen 2
Release 6.4 – October 2023
10/27/2023
Names and marks appearing on the products herein are either registered
trademarks or trademarks of FLIR Systems, Inc. and/or its subsidiaries.
© 2016-2022 FLIR Integrated Imaging Solutions Inc. All rights reserved.

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  • Page 1 Advanced Configuration Guide ® BRICKSTREAM 3D Gen 2 Release 6.4 – October 2023 10/27/2023 Names and marks appearing on the products herein are either registered trademarks or trademarks of FLIR Systems, Inc. and/or its subsidiaries. © 2016-2022 FLIR Integrated Imaging Solutions Inc. All rights reserved.
  • Page 2 To view the licenses of open source packages used in this product please see KB11065 What open source packages do people counting products use? 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 3: Table Of Contents

    Brickstream® 3D Gen 2 Version 6.4 Contents Introduction About this Document What is Covered About the Brickstream 3D Gen 2 Sensor Hardware Components Software (Firmware) Components Licensing Data Quality Configuring Queuing Applications Queuing Overview Head Zone Details Head Zone Functionality...
  • Page 4 Managing and Checking the Status of AVI DAT Files Checking AVI DAT File Status Resending and Aborting AVI Captures Unpacking and Using the Brickstream Video Capture Software 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 5 Troubleshooting Counting Issues Resolving Calibration Issues Troubleshooting Under Counting Issues with Patterned Mats Adjustments to Tracking Configuration Advanced Troubleshooting of Tracking Issues 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 6: Introduction

    Introduction Welcome to the Brickstream 3D Gen 2 sensor. The sensor represents the next generation of video analytics. Brickstream 3D Gen 2 captures and analyzes traffic metrics in a single sensor for retail outlets, malls, transportation hubs, and smart buildings.

  • Page 7: About The Brickstream 3D Gen 2 Sensor

    Brickstream® 3D Gen 2 Version 6.4 About the Brickstream 3D Gen 2 Sensor The sensor captures behavior and tracks physical movements that provide a basis for analytical algorithms, enabling it to generate traffic metrics, queue metrics, and service metrics in a single sensor for retail outlets, malls, transportation hubs, and smart buildings.

  • Page 8: Software (Firmware) Components

    Note: The sensor's firmware version is in the footer of the sensor web interface. An update to firmware may include a separate package to update drivers used by the sensor. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 9: Licensing

    To view current licenses or to add a new license key go to the License Info page under the System menu. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 10 Brickstream® 3D Gen 2 Version 6.4 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 11: Data Quality

    Over counting Uneven surface Under counting Heavy rain Under counting Dirty or scratched lens* Under counting Transparent or translucent objects Unpredictable 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 12 Automated Detection Noisy data Unpredictable *Depending on the severity, this may appear as a calibration failure and be automatically detected. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 13: Configuring Queuing Applications

    The queue count and head zone parameters are accessed on the Queueing Configuration page by clicking the Edit Queue Global Parameters link. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 14: Head Zone Details

    After this threshold is exceeded, all tracks that meet the queue constraints and enter the queue are included in the queue length metric. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 15: Queue Count Area Details

    (Track Time), the track is considered in the queue. The track must also meet the counting constraints in order to be counted, otherwise the track is not included in the queue length calculation. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 16 Merge Time —The minimum time period that a person, who has entered the queue zone, can exit the queue zone and then re-enter and have their wait time merged into the queue wait time. Merge Time Example Track Merged Time 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 17: Queue Tail Area

    If any track enters into an exclusion area, before or after entering a queue area, the wait time for that track is excluded from the metrics. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 18: Queue Metrics

    The following diagrams show examples of how the Queue zones calculate queue lengths in various scenarios. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 19: About The Queue Wait Time Metric

    In order for a track to have a queue wait time, it must: 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 20 (green line) are ignored. If the Status Switch on the video pane is set to ON, it does not display any indicator for these tracks. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 21 This wait time is finalized when the track crosses the queue exit line. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 22: Sample Queue Zone Configurations

    The following samples show how queue zones are generally drawn for grocery/retail and serpentine queue environments. Grocery and Retail Queues Grocery and Retail Queues Grocery and Retail Queue Configuration 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 23: Creating A New Queue Zone

    Complete the following steps to create a new queue zone in the 3D Gen 2. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 24 4. A new row appears in the table, and a blue head zone and green and pink queue count area appear in the video image. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 25 11. Click and drag each green handle to reshape the zone to your specifications. Keep the following things in mind when you draw the queue count area: 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 26: Shortcut Keys

    Lock the position of selected shapes Ctrl + H Flip selected shapes horizontally Ctrl + V Flip selected shapes vertically Delete Delete the selected shapes 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 27: Adding A Queue Tail Zone

    1. On the Queueing Configuration page, on the row of the queuing zone click the Edit icon. The Edit Zone Configuration dialog opens. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 28 3. To enable employee filtering, click the Employee Counting switch to ON. 4. Click Save. 5. Click Edit Queue Global Parameters. The Edit Global Queue Parameters dialog opens. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 29 For example, in a self-checkout queue, staff may enter the queue from the front to Entry assist customers. 6. Adjust the settings as required by your particular installation. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 30: Verifying Queue Placement And Calibration

    This map is useful for positioning the queue head zone and the queue exit. It is also used for positioning detection zones. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 31: Verifying Queue Zone Placement Using Traffic And Dwell Maps

    There is normally a distinct break between these two areas in which you should position the queue exit line. 8. Click Save. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 32: Verifying Queue Tail Placement Using Start Stop Maps

    1. On the Queueing Configuration page, from the maps pane drop-down select Height Map. The Height Map appears in the right pane. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 33 Increase the X Rotation value on the Calibration page Decrease the Y Rotation value on the Calibration page Increase the Y Rotation value on the Calibration page 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 34: Configuring Service Applications

    Once the track exits the zone, a service event is sent in a data packet. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 35: Service Area Constraints

    Sample Service Point Layout with Exclusion Area Service Desk Product Exclusion Area Service Area Product Service Desk Product Product 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 36: Samples Of Service Time Metrics

    Creating a New Service Zone Note: The sensor should be properly installed and calibrated prior to completing any of the steps in this section. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 37 2. In the Zone Selection area, click Add to create a new service zone. The Add New Zone window opens. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 38 7. Click the green service point zone. Several small green boxes display, these boxes are handles that allow you to resize the head zone to fit your environment. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 39 Note: A total of up to 32 zones of any type (counting, queuing, service, and detection) can be created in each sensor. When working with shapes the following shortcut keys are available: 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 40: Shortcut Keys

    2. On the Service Configuration page, on the row of the service zone click the Edit icon. The Edit Zone Configuration dialog opens. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 41 7. Click Save to return to the Service Configuration page. 8. Click Save. A confirmation message appears, which you can close by clicking the X in the right corner. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 42: Analyzing Queue And Service Zone Functionality

    This color only applies to Queue Zones. If people that are queuing remain red for a long period of time, the Track Distance threshold may need to be increased. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 43: Height View

    4. Observe the status of tracks that enter and exit your zones and verify that the zone configuration is working properly. If needed, adjust the size, shape, and advanced options for the zones and save the new configuration. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 44 Brickstream® 3D Gen 2 Version 6.4 5. Schedule a validation AVI and conduct a validation on your current configuration. See Schedule AVI Capture more information. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 45: Configuring Height And Edge Detection

    1. From the Zones navigation, select Detection. 2. Click Add. The Add New Zone dialog opens. 3. From the Zone Type drop-down, select Height Detection. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 46 7. Click the green detection zone. Several small handles display, which allow you to resize the detection zone to fit your environment. 8. Click and drag each handle to reshape the zone to your specifications. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 47 Seeing the average low and top masses helps you to determine where to set your mass threshold. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 48 To edit a detection zone: 1. Select the zone's row. 2. Click the Edit icon. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 49: Creating Edge Detection Zones

    1. Access the Detection page in the sensor web interface. 2. Click Add. The Add New Zone dialog opens 3. From the Zone Type drop-down, select Edge Detection. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 50 Threshold setting, you need to lower your Percent Threshold setting or adjust the placement of your zone. To edit a detection zone: 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 51 3. Adjust the Edge thresholds as necessary. The Edge thresholds default to: Threshold = 15, Percent Thresh = 30. 4. Click Save. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 52: Setting Path Linking Options

    Depending on the number of sensors linked the video panes may wrap on the master sensor's interface. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 53: Using Path Linking

    Video: The master sensor requests a still image, when and only when the UI is running, using the IP/port from the pop-up. Tracks: The linked sensors continuously send unsolicited track information to the master sensor’s path linking port. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 54 To open the Path Linking page, from the sensor's side menu, click Zones, then click Path Linking. The Path Linking page has three sections: Camera Views, Camera Canvas, and Zone Configuration (Counts, Queues, and Service Points). 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 55: Enabling A Master And Linked Sensors

    1. From the left most sensor's side menu, click Zones, then click Path Linking. 2. Click the Enable Pathlinking button. The sensor is now the master sensor. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 56 To set the master camera port, click the Properties button. The default value is 3012. Click the Save button. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 57 6. In the IP Address field, enter the IP address of the new linked sensor. This information is on the Home page of the linked sensor. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 58: Configuring Sensors For Path Linking

    2. Click on this point in the image of each sensor in the camera views section. The mark is placed on the camera canvas as a + symbol. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 59 Then add a marker on the second (and if necessary third) sensor's 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 60 Lock the position of selected shapes Ctrl + H Flip selected shapes horizontally Ctrl + V Flip selected shapes vertically Delete Delete the selected shapes 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 61 Once sensors have been linked, the configuration of count zones, queue zones, and service zones should be done on the Path Linking page. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 62: Collecting Validation And Debug Avis

    To compute the one minute Number Served and Seconds Occupied, you need to subtract the previous minute count from the current minute count. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 63: Set The Ftp/Http Delivery Address For Video Captures

    2. From the Data Delivery group, click AVI Capture. The AVI Configuration page appears. 3. Scroll down to the Delivery Settings section. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 64 In the End Time field, enter the end time for the FTP delivery window. Use military time format (00:00- 23:59). 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 65 If your FTP Server uses Active FTP, enable Port Range and enter the values of the highest and lowest port used. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 66: Enable Streaming For Video Captures

    2. From the Data Delivery group, click AVI Capture. The AVI Configuration page appears. 3. Scroll down to the AVI Streaming section. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 67: Schedule Avi Capture

    2. Access the 3D Gen 2 web interface. 3. From the Data Delivery group, click AVI Capture. The AVI Configuration page appears. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 68 AVI captures. If Custom is selected, click on the image options for the stream. Hold the Ctrl key to select multiple options. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 69: Validation Avis

    Check to make sure validators have not counted children who are below the minimum person height set in the smart device. If the system over counts: 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 70: Debug Avis

    Check to ensure that the disparity image DOES NOT have instances in which large areas are displayed as white boxes (see examples below). 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 71: Managing And Checking The Status Of Avi Dat Files

    Complete the following steps to check the status of AVI captures. 1. Access the 3D Gen 2 web interface. 2. From the Data Delivery group, click AVI Capture. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 72 No Data - No data is available for this entry. There are no AVI DAT files associated with this row. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 73: Resending And Aborting Avi Captures

    Before you can view AVI files from the 3D Gen 2, you must install the Brickstream Video Capture Server onto a server with access to the DAT files. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 74 6. This command decodes the DAT file from the 3D Gen 2 and outputs the AVI and CSV files required to complete the validation. Files are created in the same directory where the DAT files are located. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 75: Troubleshooting

    Password that the sensor attempted to use did not match that of the User ID or Password stored on the SMTP Server. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 76: Error Message #3-Invalid Smtp Server Address

    This message indicates that the email address listed in the From field on the Data Delivery tab of the sensor was either not found, or the account does not have permission to send email messages. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 77: Error Message #5-Sensor Cannot Connect To Smtp Server

    The system was able to access the SMTP Server but the email address listed in the To field was not a valid email address. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 78 Click Test Email Settings to send a test email. If the email was successfully sent, click Save to save the new configuration. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 79: Troubleshooting Ftp Connections

    Incorrect Server IP Address Failed to connect 64 Incorrect Port Number Failed to connect 530 password not accepted Incorrect Username and/or Password 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 80: Resetting The Sensor

    LED 2, then release the button. Use the following chart to determine how long to hold in the reset button. Note: LED 2 shows a sequence of colors depending on how long you depress the Reset button. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 81 Note: Contact Brickstream Support if you see a different LED combination than what is documented. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 82: Troubleshooting Firmware Upgrades When Using A Tftp Server

    FLIR Brickstream representative for assistance. Drivers can be updated using the same method as upgrading firmware. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 83: Troubleshooting Low-Ceiling Installations

    3. Verify that the pink percentage on the Calibration page is still in an appropriate range after making the adjustments. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 84: Resolving Inoperable 3D Gen 2 Issues

    3. Contact PCT-Support@flir.com to receive additional assistance based on these findings. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 85: Software/Firmware Issue

    Release number displayed in the footer of the 3D Gen 2 web interface. Contact PCT- Support@flir.com with this information to receive additional instructions. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 86: Troubleshooting Counting Issues

    Height Map in the right pane of the Counting Zone Manager page. The following figure shows a desirable height map, indicated by the predominance of yellow and dark yellow. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 87 If no white patches exist, skip to step 12. Good Height Image Bad Height Image 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 88 Validation Diff. setting on the Stereo sub-tab from 1.0 to 0.5. 8. Click Preview. 9. Use the following table to determine your next action: 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.
  • Page 89 13. Save settings and capture a background. 14. If problems still persist, attempt to manually set and visually verify calibration parameters. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

  • Page 90: 2016-2022 Teledyne Flir

    3. If the Calibration page displays in pink pixels, capture a right lens image and a left lens image from the sensor, and send these images along with the Height Image data through an RMA request. 10/27/2023 Brickstream® 3D Gen 2 Advanced Configuration Guide ©2016-2022 Teledyne FLIR Integrated Imaging Solutions Inc. October 2023 All rights reserved.

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