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HME ZOOM Nitro Vision AI Installation Manual

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HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
Phone: 1-800-848-4468
Fax: 858-552-0172
Website: www.hme.com
Email: support@hme.com
ZOOM Nitro®
Vision AI
INSTALLATION GUIDE
HME# PUB-00272
Rev A 03/17/25

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Summary of Contents for HME ZOOM Nitro Vision AI

  • Page 1 ZOOM Nitro® Vision AI INSTALLATION GUIDE HM ELECTRONICS, INC. HME# PUB-00272 2848 Whiptail Loop, Carlsbad, CA 92010 USA Rev A 03/17/25 Phone: 1-800-848-4468 Fax: 858-552-0172 Website: www.hme.com Email: support@hme.com...

  • Page 3: Important Safety Information, Please Read First

    Follow the instructions and guide- lines provided. attery iSpoSal HME cares about the environment. If this product uses batteries, please consult the laws and regulations within your municipality regarding the proper disposal of expired or damaged batteries.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS IMPORTANT SAFETY INFORMATION, PLEASE READ FIRST ....... III Safety Notice ..................iii Hygiene, Health, and Safety ..............iii Battery Disposal ................... iii INTRODUCTION .................... 1 What’s in the box .................. 1 Tools, Equipment, & Materials Needed ............. 1 SYSTEM OVERVIEW ..................

  • Page 7: Introduction

    INTRODUCTION The purpose of this document is to explain the installation process for The HME ZOOM Nitro Vision AI ® equipment with an emphasis on uniformity and ease. ’ S iN tHe Box • Video Processing Unit (hereafter VPU) with power adapter •...

  • Page 8: System Overview

    SYSTEM OVERVIEW Install, test, and bring online the HME Nitro Vision AI cameras. The Nitro Vision AI consists of 1-2 IP cameras (depending on location and store needs), 1 VPU, and 1 PoE Switch connected to a ZOOM Nitro System via the store’s network router/switch.

  • Page 9: General Rules Governing The Placement Of Cameras

    eNeral ruleS goverNiNg tHe placemeNt of cameraS • The camera needs to be close enough to track cars passing through the Pre-Menu Stack and reaching the Pre-Menu. At least one car needs to be visible in the Pre-Menu and preferably sever- al within the Pre-Menu Stack area.

  • Page 10: Installation

    • Inventory the parts shipped to site and compare to packing slip included in box. Notify your HME Support IMMEDIATELY if any equipment is missing or damaged in shipment. • Reference the work order for the approximate locations and zones of cameras and other pertinent information.

  • Page 11: Install All System Components: Camera

    NStall all yStem ompoNeNtS amera Install the junction box and the camera: 1. Refer to the installation work order for the suggested camera placement. Note: Prior to installation ensure that the instal- lation environment can support at least 3 times the weight of the camera.
  • Page 12 6. Pass the one end of the Ethernet cable through the wall opening just drilled (the majority of the cable should be inside the building with just enough slack on the outside to make the camera connection and seal with the waterproof coupler). The Ethernet cable should pass through the mounted junction box and the lid you removed.
  • Page 13 Ethernet Cable Waterproof Coupler (4 parts) Camera Cable/RJ45 port 12. Assemble the plastic waterproof coupler together to seal the connection. See Fig. 8 and 9. Waterproof Coupler assembled Ethernet Cable Camera Cable/RJ45 port Fig. 8 Fig. 9 13. Once the cables are connected and sealed, push and coil them back into the junction box. 14.
  • Page 14 17. Align the four holes on the camera bottom bracket to the mounting holes on the junction box lid and attach it using the socket head cap screws and hex key found in the junction box hardware bag. See Fig. 12 and 13. Fig.

  • Page 15: Install All System Components: Poe Switch

    NStall all yStem ompoNeNtS WitcH The PoE switch can be placed on a shelf or wall-mounted. To wall mount: 1. Place the template against wall (the PoE Switch template is at the end of the guide). 2. Use a punch, pencil or other pointed marker to punch through the BOXER-8622AI cross-hairs on the template to mark the wall for the screw positions.

  • Page 16: Verify Or Adjust Camera View Via Zoom Nitro

    Zoom N erify or djuSt amera ieW via itro 1. Connect a USB mouse (type A) to the vacant USB port on the ZOOM Nitro CU60. 2. Access the Store’s ZOOM Nitro. Go to the page and log in using the installer’s password. LOGIN Fig.
  • Page 17 Fig. 18 6. Once the view is good, proceed to the next section. © 2025 HM Electronics, Inc. All rights reserved.

  • Page 18: Zoom Nitro Setup, Drawing, And Configuring Zones

    Zoom N itro etup raWiNg oNfiguriNg ZoNeS 1. If you are already logged in to ZOOM Nitro from the previous section, skip to step 4. Otherwise, access the Store’s ZOOM Nitro. Go to the LOGIN page and log in using the installer’s password. Fig.
  • Page 19 4. Select a location from the drop-down list under CAMERA 1. Fig. 22 5. The location options are Drive-Thru or Mobile. Once an option is selected, the page will populate with zones. Steps 6 - 10 covers Mobile zones, while steps 11 - 14 covers Drive-Thru zones. 6.
  • Page 20 8. Repeat the process for additional mobile spaces (up to four total per camera). Fig. 25 shows three mobile spac- es configured. For easy identification, it is best practice to assign the space numbers in order (left to right here). Fig.
  • Page 21 12. When you move the cursor over a box, it becomes a hand which allows you to drag the box into position. The bounding boxes have eight adjustable anchor points, one on each corner and one on each side. After moving the box into position, grab any anchor point and begin adjusting the box to match the Pre-Menu and Pre-Menu Stack zones you desire to capture.

  • Page 22: Vision Ai Detector Mapping On Zoom Nitro

    ai d Zoom N iSioN etector appiNg oN itro Once the camera zones have been defined, additional parameters need to be configured on the ZOOM Nitro dashboard. NOTE: It’s good practice to take a photograph of the dashboard before making changes to it.
  • Page 23 2. For Mobile detection: Go to > CAR DETECTION SETTINGS INDEPENDENT DETECTORS icon to add rows based on how many mobile spaces are used (maximum of four per cam- +ADD era). The example in Fig. 25 shows three mobile spaces which are all added here in Fig. 31. •...
  • Page 24 4. For Lane Total: Go to > CAR DETECTION SETTINGS LANE SETTINGS If the customer wishes to include Pre-Menu events as part of their lane total. In the field, START TOTAL select Pre-Menu from the drop-down list. Also, set the START AT field to Arrival...

  • Page 25: Completing The Installation

    Fig. 35 ompletiNg tHe NStallatioN 1. Complete the final testing with the HME Support contact. 2. Complete Site cleanup. 3. Complete all paperwork. © 2025 HM Electronics, Inc. All rights reserved.

  • Page 26: Photo Examples Of Camera Views When Configured

    Hoto xampleS of amera ieWS WHeN oNfigured The following images show examples of camera views in Drive-Thru Lanes and Mobile Spaces. Drive-Thru Example 1 Drive-Thru Example 2 Drive-Thru Example 3 © 2025 HM Electronics, Inc. All rights reserved.
  • Page 27 Drive-Thru Example 4 Mobile Example 1 Mobile Example 2 © 2025 HM Electronics, Inc. All rights reserved.

  • Page 28: Help And Troubleshooting

    HELP AND TROUBLESHOOTING rouBleSHootiNg For unresolved issues or those not covered in this section, please call HME Technical Support at: 800 848 4468 Problem Solution If using manual configuration (see 1. Check Physical Connections, at the PoE switch both port lights next section under Manual Config- should be on.
  • Page 29 Test the cable • Move the cable to different available ports (if assigned by the store’s IT personnel) • Check that the VPU IP address is correct, call HME Technical Support ZOOM Nitro not online Login to the Zoom Nitro •...

  • Page 30: Network Requirements

    This information is available in a document called “HME Devices Network & Systems Requirements,” which can be found online in the “Supporting Documents Library” on the HME website under Training. Or click on https://www.hme.com/training/supportingdocuments/?lng=1 © 2025 HM Electronics, Inc. All rights reserved.

  • Page 31: Manual Configuration Using Computer And Camera

    aNual oNfiguratioN SiNg omputer aNd amera If the pre-configured camera cannot be installed or accessed via the standard procedure, it may need to be manually configured and adjusted. To see the camera view via a computer, the Amcrest IP Config Tool needs to be installed (covered in next section).
  • Page 32 5. Under Edit IP Settings, toggle Pv4 On. 6. Populate the fields with the following information and Save your selection. Windows 10 © 2025 HM Electronics, Inc. All rights reserved.

  • Page 33: Verify The Camera Configuration And View

    erify tHe amera oNfiguratioN aNd The camera(s) may need to be configured when you receive them. To configure or verify settings: • Download the Amcrest IP Config tool from the Amcrest website here: Choose the download link for your OS, Windows, or Mac (Windows is recommended and used in the following instructions). https://support.amcrest.com/hc/en-us/articles/360004527171-Amcrest-IP-Config-Tool-Download •...
  • Page 34 • Loosen the security screw with the Torx wrench that came with the camera (see Fig, 10). • Adjust the camera angle as necessary. • Tighten the security screw to secure it. • You will also need to confirm the adjusted position with the HME team at the end of this proce- dure. Fig. 2.4 4.
  • Page 35 5. Go to Camera>Video. Under the Main Stream section (Fig. 2.6), modify/verify the following fields: • Encode Mode: H.264 • Smart Codec: OFF • Resolution: 1920*1080(1080p) • Frame Rate(FPS): 20 • Bill Rate Type: CBR • Bill Rate: Customized Fig. 2.6 6.
  • Page 36 Fig. 2.10 9. Disconnect the PC/laptop from the PoE Switch and plug the VPU back into port 5 of the PoE Switch. 10. Call HME Support at: 800 to confirm the camera view is correctly positioned. They will 848 4468...
  • Page 37 3. Since you are adjusting the camera angle without the ability to see the camera view, remain on the phone. The HME team will be your eyes and direct the adjustment as needed until it is correctly positioned. Fig. 2.11 Factory Reset This menu option is found under “System>Default Settings.”...

  • Page 38: Glossary Of Terms

    HME CLOUD: This is a remote server used by your system. It allows your system to access and store data via the internet. It also provides access to other systems in your network connected to the HME CLOUD. IP Address: Internet Protocol Address.
  • Page 39 TSP: Timer Signal Processor. Part of the Timer system used to receive and sort data from peripheral detectors. It forwards this data to the CU for processing. VPU: Video Processing Unit, this device processes video data input from the camera(s) intended for output to a display device.
  • Page 40 NOTES © 2025 HM Electronics, Inc. All rights reserved.

  • Page 41: Poe Switch Template For Wall Mounting

    POE SWITCH TEMPLATE FOR WALL MOUNTING When this page of the PDF is printed (to actual size), this template can help with the hardware placement. PoE Switch Rear Mounting holes 1.54” (39 mm)
  • Page 42 A copy of this guide and much more can be found under ZOOM Nitro by scanning this QR code or going to: https://www.hme.com/qsr/drive-thru-user-manuals/ © 2025 HM Electronics, Inc. The HME logo and product names are registered trademarks or trademarks of HM Electronics, Inc. All rights reserved.