TeraBee TB-POC-POE-EU-W User Manual

Terabee people occupancy counting

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Terabee People Occupancy Counting

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LoRa Model

Document version 1.3

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Page 1 Terabee People Occupancy Counting User manual PoE Model LoRa Model Document version 1.3 Technical support: terabee.com/support Sales and commercial support: terabee-sales@terabee.com...
Page 2 If you have any questions or remarks regarding the product, please contact your commercial representative or our support team here: terabee.com/support Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 2 / 105...
Page 3: Table Of Contents
5.3.1. Zone counting conﬁguration 5.3.2. Device installation conﬁguration 5.3.3. Device reset and time conﬁguration Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 3 / 105...
Page 4 9.3.2. Set LoRa push period 9.3.3. Set device use case 9.3.4. Get mounting height Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 4 / 105...
Page 5 11.11. I can’t ﬁx my issue 12. Technical data 12.1. Dimensions 12.2. Technical speciﬁcations Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 5 / 105...
Page 6: General Information And Important Notice
LAN network and a host such as a cloud platform or web server able to receive HTTP(S) or MQTT(S) payloads. Please note that Terabee delivers only the hardware product. The rest of the LAN infrastructure should be handled by the user.
Page 7 (2) interoperate with a compatible computer via the LAN network and a host such as a cloud platform or web server able to receive HTTP(S) or MQTT(S) payloads. Please note that Terabee delivers only the hardware product. The rest of the LAN infrastructure should be handled by the user.
Page 8: Sku Information
Make sure to remove the plastic ﬁlm on the optical part before using the product Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 8 / 105...
Page 9 Changes or modiﬁcations to this product not expressly recuentos erróneos, retire la película de plástico que se approved by Terabee could void its compliance to test muestra en las imágenes anteriores antes de encender el standards and negate the user’s authority to operate it.
Page 10: Safety Instructions
Ändringar eller modiﬁeringar av den här produkten som inte erradas, remover a película de plástico mostrada nas uttryckligen godkänts av Terabee kan göra att den inte längre imagens acima antes de ligar o dispositivo pela primeira vez e uppfyller teststandarderna och att användaren inte har rätt att durante o funcionamento normal.
Page 11: Battery Information
Para reducir el riesgo de incendio o quemaduras al utilizar el producto, no desmonte, aplaste, perfore ni cortocircuite los Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 12: Eu Regulatory Statements
Strömstyrka: 3 V, 210 mA punktera eller kortsluta knappcellens externa kontakter. Släng 1.5.4. EU regulatory statements EN The manufacturer, Terabee SAS (90 rue Henri Fabre, 01630 IT Il produttore, Terabee SAS (90 rue Henri Fabre, 01630 Saint-Genis-Pouilly, France) hereby declares that the People...
Page 13 Quando il prodotto raggiunge la ﬁne del suo ciclo di vita, contattare Terabee o le autorità locali FR Ce symbole indique que votre produit doit être éliminé per conoscere le opzioni di riciclaggio. Il trattamento e il conformément aux lois et réglementations locales, sans le...
Page 14: And Canada Regulatory Statements
På grund av deras innehåll av föroreningar ska med osorterat kommunalt avfall. När din produkt har nått använda batterier inte kastas med hushållsavfallet. Kontakta slutet av sin livslängd ska du kontakta Terabee eller dina lokala oss via terabee.com/support för en säker instruktion för myndigheter för att få...
Page 15: Package Contents
● Analog connector x1 1.7. Connectivity requirements 1.7.1. Protocols used ● HTTP/HTTPS MQTT/MQTTS ● ● LoRaWAN Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 15 / 105...
Page 16: Ports
80/443 (HTTP) ○ 1883/8883 (MQTT) ○ ● Inbound: None Domains to whitelist: *.terabee.com ● Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 16 / 105...
Page 17: Prerequisites
If you cannot fulﬁll one or several points mentioned above, or if you are unsure about one of them, please contact your commercial representative or our support team here: terabee.com/support. We will help you resolve any problems. Copyright © Terabee 2024...
Page 18: Device Installation
2.40 (min) - 4.00 (max) 8.0 × 8.0 The Terabee People Occupancy Counting is designed to be installed on the ceiling. The surface of the monitored area is a square of 8.0 m × 8.0 m. To maximize the People Occupancy Counting monitoring area, the device must be installed centered into the room.
Page 19: Guidelines For Obstacles And Reflective Materials
It is better to slightly reposition the sensor if the ventilation unit is centered to the room. Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 20 IR radiation above a person. Passive appliances will not have any impact on the device. Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 21: People Counting Id Card
Scanning the User manual QR code on the right lets you open the Terabee People Occupancy Counting User manual in PDF format for immediate reading, downloading or sharing.
Page 22 On the mounting plate are indicated two locks that specify the “unlock” and “lock” positions of Terabee People Occupancy Counting On the People Occupancy Counting device the direction of movement is not essential information Nevertheless, the lock axis represented by...
Page 23: Device Placement
(10-30 V DC ± 5% - 1 A) 3.1.6. Device placement Pay attention so that the Terabee People Occupancy Counting device is installed directly on the ceiling. For optimal performance, it should be placed centrally in the monitored room/area. It is better if the device is not exposed directly to Infrared reﬂective surfaces, such as large metal walls, which can act as mirrors.
Page 24: Necessary Tools And Accessories
3.1. Guidelines and recommendations for installation understand all the installation aspects of the People Occupancy Counting device. Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 25 It will give the orientation for the setup of the counting zone as follows Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 27 Mark the holes to drill Drill the holes in the ceiling Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 27 / 105...
Page 28 Before installing the device, make sure to remove the plastic ﬁlm on the optical part Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 28 / 105...
Page 29 Match the mounting plate ﬁns pattern with the device back part Position the device onto the mounting plate Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 30 PoE IEEE 802.3af / 802.3at / 802.3bt (PoE and LoRa models) (PoE model only) Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 30 / 105...
Page 31: Mounting Accessories: Recess Mounting Kit M
3.4. Mounting accessories: Recess Mounting Kit M As an option, the Recess Mounting Kit M allows you to easily mount the Terabee People Occupancy Counting on suspended ceilings for a stylish, design installation. You can choose this kit to ensure that the people ﬂow counter stays discreet and enhances your architecture and decor.
Page 32: Web Gui Access
ﬁrst login. The value entered will deﬁne the Username and Password Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 32 / 105...
Page 33: Access The Web Gui Via The Wi-Fi Access Point
Example based on the left picture: Wi-Fi SSID: POC LoRa 78:E3:6D:7F:E0:BC Wi-Fi Password: POC_E0BC Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 33 / 105...
Page 34 Please note that there is no default value set in the device for the ﬁrst login. The value entered will deﬁne the Username and Password Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 35: Quick Device Setup
The stream Status changes to “Stream ok” as shown below Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 35 / 105...
Page 36: Counting Principle
Occupancy Counting device. See section 5.3.1. for details and explanations about the zone counting conﬁguration Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 36 / 105...
Page 37: Installation Configuration
Once set, an internal clock keeps track of the date and time Please note that the output timestamp is in UTC Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 38: Necessary Tools And Accessories
By default, the People Occupancy Counting device will provide the counting data for the entire ﬁeld of view covered by the device Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 39: Zone Counting Configuration
The blue dot displayed in the ﬁeld of view of the device represents the detection of a person Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 39 / 105...
Page 40 “+” button located below each section Click “Save” to validate the zone Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 40 / 105...
Page 41 Don’t overlap on an existing zone (represented by a red area around the ﬁeld of view) Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 41 / 105...
Page 43: Device Installation Configuration
To conﬁgure your device installation, follow these steps: Indicate the device installation height in millimeters (2,400 - 4,000) Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 44: Device Reset And Time Configuration
The conﬁguration is done under Counting Parameters > Time To conﬁgure your device time, follow these steps: Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 45 With Mozilla web browser, the daily reset ﬁeld has to be entered on a 12 hour basis (AM/PM) Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 46: Analog Output
5.4. Reset magnet button The Terabee People Occupancy Counting device is equipped with a “reset” magnet button. It is possible to activate the magnet button by approaching the magnet at the spot indicated by the magnet footprint in two diﬀerent ways: 1.
Page 47: Next Step After First Set Up
After the quick setup, the device starts counting, and you can get the counting value on the Counting Parameters > Count. By default, the device is not sending counting data to the Terabee IoT platform. If you wish to activate this feature, please enter in contact with your commercial representative.
Page 48: Network Parameters
To set your device Wi-Fi connection, follow the next steps: Tick the box “Wi-Fi disabled” to enable Wi-Fi connection parameters Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 49 Tick the box “DHCP enabled” to leave the device addressing your router, or untick it if you want to ﬁx the device IP address Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 51: Ethernet Connection
To set your device Ethernet connection, follow the next steps: Tick the box “Ethernet disabled” to enable Ethernet connection parameters Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 52 Tick the box “DHCP enabled” to leave the device addressing your router, or untick it if you want to ﬁx the device IP address Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 54: Push Settings
(directly indicated in the HTTP ﬁeld). To conﬁgure the HTTP push, follow these steps: Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 54 / 105...
Page 55 Indicate the data push period in seconds for the periodic push Select the Authentication Mode between None, Basic Authentication or Custom Authorization Token Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 55 / 105...
Page 56 Indicate Username and Password for client authentication and authorization If Customer Authorization token is selected: Indicate the Token Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 56 / 105...
Page 57 To remove a certiﬁcate, upload an empty .txt ﬁle Finally, click “Save” The maximum certiﬁcate size cannot exceed 3.5 Ko Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 57 / 105...
Page 58: Http Push Payload
(directly indicated in the MQTT ﬁeld) To conﬁgure the MQTT push, follow these steps: Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 58 / 105...
Page 59 The broker uses this information to identify the client and the current state of the client Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 59 / 105...
Page 60 To remove a certiﬁcate, upload an empty .txt ﬁle Finally, click “Save” The maximum certiﬁcate size cannot exceed 3.5 Ko Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 60 / 105...
Page 61: Mqtt Push Payload
The LoRa push can be conﬁgured using the standard OTAA join mode or the ABP join mode. To conﬁgure the LoRa push, follow these steps: Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 61 / 105...
Page 62 Device EUI (DevEUI) is a unique 64-bit end-device identiﬁer in the network. DevEUI ﬁeld is automatically pre-ﬁlled with device-speciﬁc code Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 63 Device Address (DevAddr) is a 32-bit code identifying the end device within the network Finally, click “Save” Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 63 / 105...
Page 64: Javascript Decoder For Lora Payload
6.3.3.2. JavaScript Decoder for LoRa payload Terabee oﬀers an open-source JavaScript decoder for data payloads. The decoder is designed to be compatible with The Things Network but the core decoding logic can be reused for other environments Terabee oﬀers a decoder for data payloads.
Page 65: Terabee Connection
6.4. Terabee connection Optional: Tick the box “Enable” to activate the communication between the device and the Terabee infrastructure. This enables remote device support and the fee-based Terabee Device Management Services that cover: ● advanced device support ● ﬁrmware upgrade ●...
Page 66: Admin Parameters
Indicate your new desired password and your current password to validate the change Finally, click “Save” Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 66 / 105...
Page 67 Click “Restart” in the Device Command box to restart the device: Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 67 / 105...
Page 68: Mqtt Commands
SET: "mid": 0, "cmd": "CONFIG_SET", "params": { "wifi_ssid": "my_ssid", "wifi_pwd": "my_password", "wifi_enable": true, Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 68 / 105...
Page 69 "lora_push_period_sec": 60, "lora_app_skey": "", "lora_net_skey": "", "lora_dev_addr": "", "lora_dev_eui": "ac1f09fffe0839a7", "lora_app_eui": "000000aaaaffffff", "lora_app_key": "5e14bf61ef766a0e323527ef96cc8300", Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 69 / 105...
Page 70 False deactivate it admin_user String Change Web GUI username admin_pwd String Change Web GUI password Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 70 / 105...
Page 71 Integer Data push interval in seconds for MQTT pusher Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 71 / 105...
Page 72 True to activate adaptive data rate, False to set up manually via the Spreading Factor value Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 72 / 105...
Page 73 False to deactivate it analog_output_max Integer Maximum number of people occupancy in the room Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 73 / 105...
Page 74: Lora Uplink Commands
LED. Status ﬂags and their corresponding meanings are presented in the table below: Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 74 / 105...
Page 75: People Occupancy Counting Device Management
BIT 35-54 size 20 bits (X,Y) Point 1 (int10, int10) (X,Y) Point 2 (int10, int10) Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 75 / 105...
Page 76: Set Excluding Zone
● Attempting to remove non existing (not set) zone returns NACK CMD downlink Byte 0 Byte 1 Byte 2 Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 76 / 105...
Page 77: Get Active Zones Id's
Byte 8-11 (X,Y) Point 1 (int10, int10) (X,Y) Point 2 (int10, int10) 0x00 (RFU) Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 77 / 105...
Page 78: Get Excluding Zone Coordinates
FPort (int) This FPort is dedicated to setting and getting various people occupancy counting parameters Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 78 / 105...
Page 79: Set Mounting Height
○ Point of Sale CMD downlink Byte 0 Byte 1 SET DEVICE USE CASE USE CASE (uint8) Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 79 / 105...
Page 80: Get Mounting Height
○ Installation Mode = 1 ○ Meeting Room ○ Waiting Lounge ○ Work Oﬃce ○ Point of Sale Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 80 / 105...
Page 81: Analog Output Control
GET ANALOG OUTPUT 00 - DISABLED 01 - ENABLED MAX OCCUPANCY (uint16) 9.5. Reboot FPort (int) Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 81 / 105...
Page 82: Device Reboot
GET SENSOR SW VER CMD uplink Byte 0 Byte 1-11 GET SENSOR SW VER App version Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 82 / 105...
Page 83: Get Lora Module Version
CMD uplink Byte 0 Byte 1 Byte 2 SET ACCESS POINT STATE ACK = 00 Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 83 / 105...
Page 84: Get Access Point State
Byte 0 Byte 1 Byte 2 FORCE REJOIN ACK = 00 NACK = FF Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 84 / 105...
Page 85: Recommendations For Device Deployment
Here are a few tips and good practices during a device deployment. This can work for small as well as large deployments. Please note that Terabee experts are here to help during each of these phases if you would like some help.
Page 86: Check Installation Dimensions
Pro tip: along with all this information, you can record the IP address of each device Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 87: Key Elements To Consider
2. Analog output for HVAC or other integration All these elements can be aggregated on a global table. Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 88: Troubleshooting
Or the LoRa communication is not set ● Or the Analog output is not set ● Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 88 / 105...
Page 89: The Device Doesn't Seem To Boot Or Is Blocked
Please refer to section 11.5. Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 89 / 105...
Page 90: Force The Device To Reboot
Once connected to the network, open your web browser and access the device web GUI via the following local address: https://192.168.4.1 Don't forget the “s” in the “https” Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 90 / 105...
Page 91: Lan Network Check
Once the device is connected to the Wi-Fi network, you can access the web GUI via the device IP Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 92: My Device Does Not Connect To Lora Network Server After Many Attempts
“Start Stream” button. Blue dots should appear if someone is staying below the sensor Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 92 / 105...
Page 93: The Device Seems To Be Down; I Don't Receive Data Onto My Server Or Platform
3. Connect to the web GUI and verify your HTTP/MQTT push settings (please refer to section 6.2.1. for more details): Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 93 / 105...
Page 94 If you use a secured connection make sure the correct Username and Password information are indicated Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 94 / 105...
Page 95 4. Connect to the web GUI and verify your MQTT push settings (please refer to section 6.2.2.) Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 95 / 105...
Page 96 Make sure a certiﬁcate is uploaded, if required - the CA certiﬁcate which has signed the client certiﬁcate - and that it doesn’t exceed 4 Ko size Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 97: I Can't Modify Or Record Parameters On The Device
Ensure you have installed the device centrally to the room and in accordance with the requirements in section 3.1.1. Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 97 / 105...
Page 99 Device installation The Terabee People Occupancy Counting device is designed to be installed on the ceiling. The surface of the monitored area is a square of 8.0 m × 8.0 m...
Page 100: I Can't Fix My Issue
4. Pictures of the device set up and the surroundings 5. Screenshots of the web GUI Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 100 / 105...
Page 101 ● Outbound: ○ 53 (DNS) ○ 80/443 (HTTP) ○ 1883/8883 (MQTT) ● Inbound: None ● Domains to whitelist: *.terabee.com Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3...
Page 102: Technical Data
(10-30 V DC ± 5% - 1 A) (10-30 V DC ± 5% - 1 A) Power consumption 2 W average Copyright © Terabee 2024 Terabee People Occupancy Counting Terabee, 90 rue Henri Fabre User manual 01630 Saint-Genis-Pouilly, France (next to CERN) Version 1.3 102 / 105...
Page 103 White and black (additional colors on demand) Operating temperature -10° to 35°C Storage temperature -20° to 60°C On-ceiling mounting with mounting plate, supplied. Installation Optional: Terabee Recess Mounting Kit M Networking PoE model LoRa model Wi-Fi Access Point for conﬁguration, Gigabit Ethernet Communication interface Wi-Fi 2.4 GHz...
Page 104 1-year and 2-year IoT platform for data visualization Upon request Device management services Upon request Data hosting (when using Terabee Cloud hosting (Datacenter in Amsterdam, Europe) IoT platform) - REST API Data storage for up to 2 years Conformity PoE model...
Page 105 ® are registered trademarks in the following countries: China, European Union, France, South Korea, Switzerland, Taiwan, United Kingdom and United States. Terabee reserves the right to make changes, corrections, modiﬁcations or improvements to this document, and the products and services described herein at any time, without notice.

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