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Ricoh Meeting 360 V2 Operating Instructions Manual
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Ricoh Meeting 360 V2 Operating Instructions Manual

Ricoh Meeting 360 V2 Operating Instructions Manual

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Operating Instructions
For safe and correct use, be sure to read Safety Information separately
provided before using the machine.

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Summary of Contents for Ricoh Meeting 360 V2

  • Page 1 Operating Instructions For safe and correct use, be sure to read Safety Information separately provided before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS 1. Read This First How to Read This Manual ...................... 3 Symbols ..........................3 Notes ..........................3 Disclaimer .......................... 3 Remarks ..........................4 2. Setting Up the Device Checking the Package Contents .................... 5 Names and Functions of the Components................7 Front ...........................
  • Page 4 3. Using RICOH Meeting 360 Apps About RICOH Meeting 360 Apps ..................35 Operating Requirements for RICOH Meeting 360 Apps ..........35 Installation ........................... 37 Uninstallation ........................38 Screen Configuration ......................39 Basic Operations ........................43 Starting RICOH Meeting 360 Apps .................. 43 Changing the Screen Layout ....................

  • Page 5: Read This First

    1. Read This First How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using functions. This symbol indicates points that may result in the product or service becoming unusable or result in the loss of data if the instructions are not obeyed.

  • Page 6: Remarks

    1. Read This First Remarks The application of this product does not include sound recording and video recording features.

  • Page 7: Setting Up The Device

    2. Setting Up the Device This chapter describes the operating requirements and necessary setups for this device and how to use it. Checking the Package Contents This product includes the items listed below. Check that they are all included. • USB cable (Type-C to Type-C, USB 3.1, 2.0 m) × 2 •...
  • Page 8 2. Setting Up the Device The shape of the power cord plug varies, depending on the country where this device is used.

  • Page 9: Names And Functions Of The Components

    Names and Functions of the Components Names and Functions of the Components Front 1. Power button Use this to restart the device or to put the device into standby. 2. USB Type-C port There are two USB ports. You can connect a USB cable to either one of them to: - Connect this device to a computer, or - Supply power from a power outlet to the device via the AC adapter connected.

  • Page 10: Top

    2. Setting Up the Device The speaker is embedded into the device's side area. 2. [+] and [-] keys Use these to adjust the speaker volume on this device. There are two pairs of these keys on two different positions on the device's side area.
  • Page 11 Names and Functions of the Components 1. Camera Used to take a panoramic image of the surrounding area of this device.

  • Page 12: Operating Environment

    2. Setting Up the Device Operating Environment Installation Requirements • Do not place vases, plant pots, cups, toiletries, medicines, small metal objects, or containers holding water or any other liquids, on or close to this machine. Fire or electric shock could result from spillage or if such objects or substances fall inside this machine.
  • Page 13 Operating Environment • Do not place the USB cable in a way that might cause someone to trip or fall. The machine might fall over and cause an injury. • Do not place or store the machine in a location where direct sunlight or heat generation might occur.

  • Page 14: Operating Requirements For A Connected Computer

    2. Setting Up the Device Specification Description Maximum 3,048 m (10,000 feet) Altitude Preventing the deterioration of sound quality • Keep objects that may cause the sound quality to deteriorate away from the microphone or speaker. • Blocking both the microphone and speaker may cause the sound quality to deteriorate.
  • Page 15 Operating Environment For the latest supported versions, visit the following RICOH website: https://kb-global.gsd.ricoh.com/euf/assets/images/ricoh/Common/FAQ/E0A8/OS.html...

  • Page 16: Necessary Setups

    2. Setting Up the Device Necessary Setups The device connected to a computer can be used as a Web camera and a microphone speaker. Connecting to a Power Outlet • Do not use any power sources other than those that match the specifications shown.
  • Page 17 Necessary Setups • Do not allow conductive objects (such as metal, pencil lead, etc.) and dust to come in contact with the external connection terminal of the AC adapter. • Do not disassemble or modify the AC adapter. Doing so may result in burns or electric shock.
  • Page 18 2. Setting Up the Device 1. Snap the power cord plug into the AC adapter. 2. Connect the USB cable to the AC adapter. 3. Plug the AC adapter into a power outlet. 4. Plug the USB cable into the USB port on the device. The device starts up automatically, and the power indicator turns on.

  • Page 19: Connecting To A Computer

    Meeting 360 Apps is running, and then connect the USB cable to the Mac computer on which RICOH Meeting 360 Apps is running. • Disconnect the USB cable from the Mac computer on which RICOH Meeting 360 Apps is running, and then connect the USB cable to the Windows computer on which RICOH Meeting 360 Apps is running.

  • Page 20: Connecting The Ethernet Cable For Firmware Update

    2. Setting Up the Device • If you are using the device without connecting it to a power outlet, the following restrictions apply: • The device cannot connect to a network for communication. • The firmware on the device cannot be updated. •...

  • Page 21: Using This Device

    Using This Device Using This Device Starting Up the Device 1. Press the Power button when the device is in standby. The device starts up, and the power indicator turns on. • When you connect this device to a power outlet via a USB cable, the device turns on without need of pressing the Power button.

  • Page 22: Adjusting The Speaker Volume

    2. Setting Up the Device Adjusting the Speaker Volume 1. Press the [+] and [-] keys to adjust the volume. To turn up the volume, press the [+] key. To turn down the volume, press the [-] key. Muting the Microphones 1.

  • Page 23: Switching Between Layout Contents For Video From The Camera

    Using This Device • While the microphones are muted, an icon indicating the microphones are muted is displayed at the top center of the camera image on the computer. Switching between Layout Contents for Video from the Camera • Press the [Screen Layout Switching] key. You can switch between layout contents for video from the camera as follows: •...
  • Page 24 2. Setting Up the Device • 1 Speaker • 3 Speakers • 4 Speakers You can switch to this layout in pairing mode. For more information about the pairing mode, see page 24 "Using Two Devices by Pairing". • When Pin Screen is on You can switch between the following two different screen displays: •...
  • Page 25 Using This Device • No speaker close-up display • Press and hold the [Screen Layout Switching] key. You can switch between screen layouts in the camera images with a panoramic image and without a panoramic image. • When Pin Screen is off •...

  • Page 26: Using Two Devices By Pairing

    • Be sure to use the USB cables to connect to the outlets for the two devices to be paired. • To detect the speakers correctly, place the devices with the "RICOH" logos on the side of the devices facing each other.
  • Page 27 Using This Device The following explains the steps to pair two devices: 1. Place two devices two to four meters apart with the RICOH logos on the side of the devices facing each other. Place the two devices so that they are at the same height as much as possible.
  • Page 28 2. Setting Up the Device 3. Connect a device to be used as the main device to a computer with the USB cable. 4. Start the Web meeting application on the computer to which you connected the main device. 5. Display the camera image on the Web meeting application. 6.
  • Page 29 • On the RICOH Meeting 360 Apps screen, the image that instructs you to make the RICOH logos face each other does not appear. • When you are using RICOH Meeting 360 Apps in the pairing mode, do not change to another computer with a different operating system.
  • Page 30 2. Setting Up the Device...

  • Page 31: Finishing Use Of The Device

    Finishing Use of the Device Finishing Use of the Device Follow the steps to finish using the device. • If the device is operating, press the Power button first and wait until the device is in standby. Removal from the Power Outlet 1.

  • Page 32: Removal From The Computer

    2. Setting Up the Device Removal from the Computer 1. Remove the USB cable from the computer. 2. Remove the USB cable from the device. Removing the Ethernet Cable 1. If the Ethernet cable is connected, first remove the Ethernet cable from the communication device.
  • Page 33 Finishing Use of the Device After a while, the communication of the two devices disconnects, and they become unpaired. • If you press the power button of any of the paired devices, the device goes into standby, and they become unpaired.

  • Page 34: Led Indicators

    2. Setting Up the Device LED Indicators This section describes the different states indicated by the LEDs on the device. LEDs on the top 1. Microphone ON indicators (blue): Three (three different positions) Turns on, depending on the state State LED display Microphone ON Other state than above...
  • Page 35 LED Indicators State LED display Firmware update is in Flashing progress Other state than above 2. Pairing indicator (blue) Turns on or Flashes, depending on the state State LED display Paired with another Flashing device Paired (main device) Paired (extension Flashing slowly device) Other state than above...
  • Page 36 2. Setting Up the Device State LED display The computer connected to the device displays video from its camera via an application. Other state than above...

  • Page 37: Using Ricoh Meeting 360 Apps

    This chapter provides the basics on how to use RICOH Meeting 360 Apps. About RICOH Meeting 360 Apps RICOH Meeting 360 Apps allows you to change the layout of images for your location when having a Web meeting over the Internet or to configure a variety of settings for the device.
  • Page 38 3. Using RICOH Meeting 360 Apps For the latest supported versions, visit the following RICOH website: https://kb- global.gsd.ricoh.com/euf/assets/images/ricoh/Common/FAQ/E0A8/OS.html For Windows: Intel Core i5-8350U or higher / 4 core For Mac: Intel Core i5-8350U or higher / Apple M1 or higher...

  • Page 39: Installation

    3. Double-click the downloaded DMG file. DMG file name: RICOH-Meeting360AppsforMac.dmg 4. From the Dock, click "Finder". 5. Click "Applications" to display the Applications folder. 6. Drag the "RICOH Meeting 360 Apps" icon of the DMG file to the Applications folder.

  • Page 40: Uninstallation

    For a Windows computer 1. From the Start menu, open [Settings] and click [Apps]. 2. From the "Apps & features" list or the "Installed apps" list, select "RICOH Meeting 360 Apps", and then click [Uninstall]. 3. Click [Uninstall] twice.

  • Page 41: Screen Configuration

    Screen Configuration Screen Configuration This section describes the screen components of the top screen of this application and how to use them. Top screen: On a Windows computer Top screen: On a Mac computer 1. Operations menu Displays the following menus of this application •...
  • Page 42 3. Using RICOH Meeting 360 Apps You cannot click this menu in pairing mode. For more information about the pairing mode, see page 24 "Using Two Devices by Pairing". 2. Device name Displays the name of this device; the device name can be changed from [Device Settings].
  • Page 43 Screen Configuration 5. [Panorama] Sets whether to display a panoramic image; a panoramic image is displayed when the switch is set to the right and a panoramic image is hidden when the switch is set to the left. This setting cannot be changed when "Split Screen Top/Bottom" or "4 Speakers" is selected in [Layout].
  • Page 44 3. Using RICOH Meeting 360 Apps • [Execute] in "Initialize Device Settings": When clicked, the device settings are initialized. • [Execute] in "Get Device Logs": When clicked, the device logs are retrieved. • Device logs may be requested when contacting our support center. Usually, this does not occur.

  • Page 45: Basic Operations

    Basic Operations Basic Operations Starting RICOH Meeting 360 Apps To hold a meeting with this application, start this application and a Web meeting application. • Do not use "Run as administrator" to start this application on a Windows computer. 1. Start this application.

  • Page 46: Changing The Screen Layout

    3. Using RICOH Meeting 360 Apps • Check that the device is connected to a computer. • Check that the device is turned on. • Remove the USB cable between the device and the computer, and then reconnect the cable.
  • Page 47 Basic Operations 1 Speaker/3 Speakers/4 Speakers: • Use this if you do not use screen pinning. For information about how to turn screen pinning on, see page 47 "Configuring Pin Screen". • If no speaker is recognized by this device, the front view is displayed. For information about how to configure the front view, see page 48 "Configuring the Front View".
  • Page 48 3. Using RICOH Meeting 360 Apps Only Pinned Screen: • A pinned image is always displayed inside a frame. For information about how to configure Pin Screen, see page 47 "Configuring Pin Screen". • The extracted speaker is not shown.
  • Page 49 Basic Operations • If a new speaker is recognized by this device when three speakers are already displayed, the first speaker recognized is turned off and then the new speaker is extracted and displayed. • [Panorama] can be used to set whether to display a panoramic image. A panoramic image is displayed when the switch is set to the right and a panoramic image is hidden when the switch is set to the left.
  • Page 50 3. Using RICOH Meeting 360 Apps • In pairing mode A 360° panoramic image of the main device is displayed at the top of the screen, and the 360° panoramic image of the extension device is displayed at the bottom of the screen.
  • Page 51 Basic Operations • In stand-alone mode A 360° panoramic image is displayed. • In pairing mode A 360° panoramic image of the main device is displayed at the top of the screen, and the 360° panoramic image of the extension device is displayed at the bottom of the screen.

  • Page 52: Ending Ricoh Meeting 360 Apps

    3. Using RICOH Meeting 360 Apps Ending RICOH Meeting 360 Apps 1. Close the Web meeting application. 2. Click [×] at the upper right of the screen of this application. The application closes. • When using a Mac computer, click [×] at the upper left corner of the screen of this...

  • Page 53: Configuring The Device Settings

    Configuring the Device Settings Configuring the Device Settings On the left-hand menu of this application, click [Device Settings] to display the Device Settings screen. The Device Settings screen provides links to various settings screens at the left-hand menu. The following sections describe the various device settings. •...

  • Page 54: Configuring The Network Settings

    3. Using RICOH Meeting 360 Apps Configuring the Network Settings Before connecting this device to a network, be sure to configure the network settings. • Network settings become unavailable if you do not connect the device to a power outlet.

  • Page 55: Wireless Network Settings

    Configuring the Device Settings Wireless Network Settings Configure these settings to connect the device to a network via a wireless LAN. On the "Wireless Network Settings" screen, the following settings are available: Setting Description Initial Required/Optional value Network Enter the name of the wireless Required Name network to be used.

  • Page 56: Network Diagnostics

    3. Using RICOH Meeting 360 Apps Setting Description Initial Required/Optional value Current IP Indicates the IP address for the Address device Automatic Configuration/Proxy Server If this device is connected to a network, configure these settings to use an automatic configuration script or proxy server.

  • Page 57: Configuring The Firmware Update Settings

    Configuring the Device Settings 2. Follow the instructions until diagnosis results are displayed. 3. Click [OK]. Configuring the Firmware Update Settings On the "Device Firmware Update" screen, the following settings are available: Setting Description Initial Required/Optional value Auto Update Select Enabled or Disabled. Enabl If this is enabled, this device's firmware is automatically...

  • Page 58: Initializing The Device Settings

    3. Using RICOH Meeting 360 Apps • If the administrator password is forgotten, the device settings need to be initialized. From [Application Information] of this application, execute [Initialize Device Settings]. 1. Click [Change]. A dialog box for changing the administrator password is displayed.

  • Page 59: Troubleshooting

    4. Troubleshooting This chapter describes the problems that can occur when using this device and RICOH Meeting 360 Apps, as well as their possible causes and actions to take. Problems Starting or Stopping the Device Problem Cause Solution The USB cable is •...
  • Page 60 4. Troubleshooting Problem Cause Solution • For instructions on how to connect to a power outlet, see page 14 "Connecting to a Power Outlet". The Power button is • The USB cable • If you are connecting the pressed when the might be connected device to a power outlet via device is in standby, but...
  • Page 61 Problems Starting or Stopping the Device Problem Cause Solution The Power button is • The Power button • Press the Power button pressed while the might not have again. device is operating, but been pressed • Try the steps below. the device is not put into correctly.

  • Page 62: Problems Using The Device

    4. Troubleshooting Problems Using the Device Problem Cause Solution The device gets too hot The device might be Remove the AC adapter from the to touch. damaged. power outlet, and then contact your service representative. The microphone does • The microphone •...
  • Page 63 Problems Using the Device Problem Cause Solution Press the Power button. From the device, remove the USB cable connected to the AC adapter if you are connecting the device to a power outlet via the AC adapter. Remove the USB cable connected to the computer from the device.
  • Page 64 4. Troubleshooting Problem Cause Solution No image from the • The USB cable • Check that the USB cable is camera is displayed on might not be connected correctly. the computer. connected • Set this device as the correctly. camera used by your Web •...
  • Page 65 • Change the orientation of noise. In such an the device or change the environment, a front position on RICOH speaker might not Meeting 360 Apps. be recognized, or a For information about how person that is not...
  • Page 66 4. Troubleshooting Problem Cause Solution • A speaker might not Press the Power button. be recognized due From the device, to short-duration remove the USB cable speech. connected to the AC • A speaker might not adapter if you are be recognized if connecting the device to they are at a...
  • Page 67 The devices are not • Place the devices so that the displayed in two places appropriately placed, so "RICOH" logos on the side of in speaker images while both the main device the devices are facing each two devices are paired.
  • Page 68 4. Troubleshooting Problem Cause Solution • The firmware of the • Place the main device and devices are not up the extension device two to to date, so the four meters apart. Also, do function to pair not place any object that devices cannot be blocks the communication used.

  • Page 69: Problems Using Ricoh Meeting 360 Apps

    Problems Using RICOH Meeting 360 Apps Problems Using RICOH Meeting 360 Apps Problem Cause Solution RICOH Meeting 360 • The installation file • Obtain the installation file Apps cannot be might be damaged. again, and then try to install installed.
  • Page 70 [×] at the upper right corner to close the Settings screen. The administrator Use the following steps to password for the device initialize the device's settings: is unknown. Start RICOH Meeting 360 Apps. Click [Application Information]. Click [Execute] in "Initialize Device Settings".
  • Page 71 Problems Using RICOH Meeting 360 Apps Problem Cause Solution The message "The You are using the device When setting a network or network cannot be used by connecting it to a updating the firmware, connect because the device is in computer instead of to a the device to a power outlet.
  • Page 72 4. Troubleshooting...

  • Page 73: Appendix

    5. Appendix Specifications Item Specifications Interfaces • USB Type-C (USB3.1 gen1) × 2 • Ethernet 10BASE-T/100BASE-TX/1000BASE-T • IEEE802.11a/b/g/n/ac/ax • Frequency range 2.4 GHz band: 2.412–2.472 GHz (1–13ch) 5 GHz band: 5.18–5.24 GHz (36, 40, 44, 48 ch), 5.26– 5.32 GHz (52, 56, 60, 64 ch), 5.5–5.7 GHz (100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140 ch) •...
  • Page 74 5. Appendix Item Specifications Microphones • Quantity: 3 • Frequency range: 80–8,000 Hz • Maximum sound pickup range in an open environment: 3.6 Maximum sound pickup range in a closed environment: 6 m • Microphone muting • Microphone gain level adjustment •...

  • Page 75: Restrictions

    Restrictions Restrictions The following restrictions apply to the use of this device: • The device does not support connecting to a WPA2 enterprise network. • The device's camera can have a video resolution of 1920 × 1080 pixels or 1280 × 720 pixels.

  • Page 76: Trademarks

    5. Appendix Trademarks Microsoft is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Microsoft Teams is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.
  • Page 77 MEMO...
  • Page 78 MEMO E0A97007B-EN...
  • Page 80 © 2023, 2024 Ricoh Co., Ltd. E0A97007B-EN...