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ACTICHECK The life-saving wristband User Manual

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The life-saving
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Summary of Contents for ACTICHECK The life-saving wristband

  • Page 1 The life-saving wristband User guide...
  • Page 2 Cellular only systems should be positioned high in the home, ideally near a window. Check for an email from Acticheck (look - If you are connecting to your in your spam/junk folder too). Follow the broadband, plug one end of the blue instructions for Option 1.
  • Page 3 After a few seconds you should see the band light change from flashing to constantly on. The Acticheck life-saving wristband helps you when you can’t get to the phone. Put the wristband on and with your thumb...
  • Page 4 The Acticheck wristband links to a base station to give resilient home & garden coverage and can link to a smartphone app so you can have coverage wherever your phone has a signal.

  • Page 5: Table Of Contents

    Contents The Acticheck wristband and base Additional functions & benefits Setting up your system Managing your settings Step 1: Charts Setting up a system for yourself Predictive analytics Setting up a system for someone else Step 2: Daily ‘Up & Active’ emails...
  • Page 6 The Acticheck wristband The Acticheck wristband is designed to be worn all the time and fit in with a modern lifestyle. Our classic wristband is made from medical grade silicone and should be worn as snugly as is comfortable. It carries a ‘puck’...

  • Page 7: Setting Up Your System

    Setting up your system Acticheck uses a combination of email messages and phone voice & text messages to connect to users. All email addresses and telephone numbers need validation. The person who wears the wristband is known as a ‘WEARER’ and those who are contacted for help are ‘RESPONDERS’.

  • Page 8: Setting Up A System For Someone Else

    Option 2: Setting up a system for someone else Use this option if you are a responder and are setting up a system for a wearer. Go to myacticheck.com and select ‘Register’, then enter your email address. Wait for the email to arrive and follow its instructions.

  • Page 9: Step 2: Verifying Your Phone Number

    Call blocking/screening The system uses automated calls that may need the receiver’s permission to get through call blocking security. If you have a call blocker, visit our support page at www.acticheck.com/ callscreening for details on how to whitelist our number.

  • Page 10: Step 4: Connecting Your Base

    Proceed with registering the base as described above. The Acticheck cellular base has a battery back-up that provides 20 hour operation if the power fails. Once the base has registered, remove the rear panel and extract the battery isolation tab.

  • Page 11: Step 5: Adding A Base Location

    Adding a base location Step 5 If you entered the wearer’s address and postcode during registration, your base location will already be configured and you can skip this step. If not, go to MY BASE, click on and enter the address and access instructions. This New Location is the information that will be announced when there is an alert.

  • Page 12: Step 7: Your Network Of Responders

    Your network of responders Step 7 The Acticheck system is now set up to raise alerts but needs to know who to call if you need help. Click on MY RESPONDERS and then Add Responder Every responder must have a verified telephone number where they can be contacted.
  • Page 13 MY RESPONDERS panel and pressing Save changes Fallback Response Centre Acticheck users can subscribe to our Telecare Services Association accredited response centre who, if no responders are available, will assess the situation and call the emergency services if needed.

  • Page 14: Fitting Your Wristband

    Fitting your wristband Your comfort is important and so is your wellbeing. The Acticheck system needs to know when the wristband is being worn and uses capacitive sensing, which relies on proximity to skin. Whilst the user initiated SOS call is always active, none of the other functions will work reliably if the wristband is not being worn next to the skin.
  • Page 15 Releasing your wristband To release, gently push the peg out with a finger from behind. Setting your wristband buzz levels The wristband buzzes to ask you to confirm you are OK. You can alter the buzz setting by visiting the MY BAND tab in the wearer’s dashboard. Select a new Buzz Type and Buzz Feel, then turn on ‘Range and buzz test’...

  • Page 16: How The Acticheck System Calls For Help

    Fall monitor The Acticheck system can be set to detect signs of a severe fall. If this is set and there is an impact followed by very low levels of movement we will start the pre-alert checks (see page 18).

  • Page 17: Warnings

    Inactive day or disturbed night’s sleep notification Acticheck’s predictive analytics monitors to see if the wearer has had an inactive day or a disturbed night’s sleep, and will email wearers and those with admin rights to let them know when either of these occur.

  • Page 18: Pre-Alert Checks

    Pre-alert checks The Acticheck system gives you two opportunities to cancel the alert; if you do not respond to either, the full alert is initiated. Band buzz Whenever the wristband buzzes this is confirmation that an alert is about to start and an invitation for you to confirm you do not need help.

  • Page 19: The Alert Sequence

    Once an alert has been triggered and the pre-alert checks have gone unanswered, the Acticheck system starts to call your responders. Responders are the people whose contact details have been entered into the system and who have agreed to accept calls (and potentially emails) for you.

  • Page 20: Fall Detection

    Every fall is different and the Acticheck system will never detect 100% of falls. To limit false alarms, when the fall monitor detects a potential fall, it will check if the wearer carries on moving.
  • Page 21 An alert should then be raised. To cancel the alert press a single button on the band. Fall checks The Acticheck approach to fall monitoring means there will be occasional pre-alert fall checks coming through, and they are often when the wearer least expects it. This can be when sitting down and ‘plonking’...

  • Page 22: Additional Functions & Benefits

    Charts The main DASHBOARD in My Acticheck shows the base temperature and wearer’s activity over the past 24 hours. You can view the past 48 hours and the previous week too. These charts are repeated in the MY BASE and MY BAND. A quick look at these charts can give selected responders confirmation that the wearer is ok.

  • Page 23: Predictive Analytics

    Predictive analytics uses historical data trends to indicate that something may happen in the future. In terms of wellbeing, this can indicate a possible health problem. The life-saving wristband reports movement readings every 15 minutes, which enables us to quickly build a picture of the wearer’s normal activity levels throughout the day.

  • Page 24: Daily 'Up & Active' Emails

    15 minutes later. If the call is not acknowledged, your selected responders will be notified by email. You will find 20 credits for 20 calls in your My Acticheck account, but after that, the reminder calls are chargeable at a scaled rate.

  • Page 25: Standby/Airplane Mode

    In fact, it can have up to 10 wristbands linked to a single base. Additional bases can also be added onto the same Acticheck account. This can be useful for second homes or workspaces or for retirement complexes. Please contact Acticheck so we can understand your needs and configure the base accordingly.

  • Page 26: System Sounds

    Your Acticheck band has a Near Field Communication (NFC) tag programmed with a unique web link to your Acticheck Public Profile page, which you can use to share vital information that could help a first responder in an emergency. A typical entry may be “I am a diabetic and allergic to penicillin”.

  • Page 27: Away From Home

    Public Profile. Away from home Using the smartphone app Linking the life-saving wristband to the Acticheck app on your iPhone or Android smartphone enables your wristband to work when you are away from home. Once installed, the wristband will automatically connect when away from home.

  • Page 28: Troubleshooting

    NOTE: This may occur if the band has recently been out of range. A single button press should turn the light back to ON. Internet connect light Normal operation FLASHING No communication with internet/Acticheck See ‘Attention light’ (below) Attention light Normal operation ON or FLASHING and Internet connect light is ON Base is not yet registered (see pages 10 &...

  • Page 29: Customer Services

    LoCall cost number. Returns If you are not 100% satisfied with your Acticheck system, you can return it to us within 30 days for a full refund. The system must be returned with all its hardware and in working condition. The buyer must pay for return postage.

  • Page 30: System Requirements

    Warranty and faulty goods Acticheck offer a full one-year limited warranty on the Acticheck system. If, within one year of receiving it, your Acticheck system is not functioning as described, or any other defects in the materials or manufacturing are detected, Acticheck will either repair or replace faulty goods.
  • Page 31 Notes...

  • Page 32: How It Works

    Alert received – on wearer automated call to responders or Fallback Response Centre Via Smartphone Acticheck Ltd, 7 The Butts Business Centre, Butts Lane, Fowlmere, England SG8 7SL Helpline: 0345 25 75 080 | support@acticheck.com | www.acticheck.com March 2025...

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