Samsung NE63A6711S Series Service Manual
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Samsung NE63A6711S Series Service Manual

Samsung NE63A6711S Series Service Manual

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ELECTRIC RANGE
Refer to the service manual in the GSPN(see rear cover) for the more information.
ELECTRIC RANGE
MODEL AND
MODEL CODE : NE63A6711S*
CONTENTS
1. Precaution
2. General Specification
3. Disassembly
4. Troubleshooting
5. Reference
6. Wiring Diagram
7. PCB

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Summary of Contents for Samsung NE63A6711S Series

  • Page 1 ELECTRIC RANGE MODEL AND MODEL CODE : NE63A6711S* ELECTRIC RANGE CONTENTS 1. Precaution 2. General Specification 3. Disassembly 4. Troubleshooting 5. Reference 6. Wiring Diagram 7. PCB Refer to the service manual in the GSPN(see rear cover) for the more information.

  • Page 2: Table Of Contents

    • Contents 1. Precaution ....................3 1-1.

  • Page 3: Precaution

    1-1. Forward This SAMSUNG Service Manual, “ 30” Slide In Self-Cleaning Electric Range,” provides the technician with information on the operation and service of the Slide In Self-Cleaning Electric Range. It is to be used as a training Service Manual. For specific information on the model being serviced, refer to the “Owner’s Manual”...

  • Page 4: Important Safety Instructions

    This document can not be used without Samsung’s authorization. 1. Precaution 1-3. Important Safety Instructions Read and follow all instructions before using your oven to prevent the risk of fire, electric shock, injury to person, or damage when using the range. This guide doesn’t cover all possible conditions that may occur.

  • Page 5: Surface Cooking Units

    This document can not be used without Samsung’s authorization. 1. Precaution SURFACE COOKING UNITS VENTILATING HOODS: • Use Proper Pan Size – This appliance is equipped with one • Clean Ventilating Hoods Frequently – Grease should not or more surface units of different sizes. Select utensils be allowed to accumulate on hood or filter.

  • Page 6: General Specification

    This document can not be used without Samsung’s authorization. 2. General Specification 2. General Specification 2-1. New Appearance Design ◦New Freestanding Design ◦WIFI ◦Air fry mode ◦Biggest Capacity ◦Self cleaning system ◦Convection cooking ◦STS edge frame ◦AL Griddle...

  • Page 7: Oven Features

    This document can not be used without Samsung’s authorization. 2. General Specification 2-2. Oven Features Oven control panel Surface control knobs Glass surface Oven door Storage drawer Door latch Automatic oven light switch Oven light Convection fan Shelf position Gasket...

  • Page 8: Control Panel - Oven

    This document can not be used without Samsung’s authorization. 2. General Specification 2-3. Control Panel - Oven Shows the time of day, oven temperature, whether the oven is in the bake, broil or self-cleaning mode, Display and the time set for the timer or automatic oven operations.

  • Page 9: Control Panel - Surface Coking

    This document can not be used without Samsung’s authorization. 2. General Specification 2-4. Control Panel - Surface coking Left Rear : 1800W Left Front/ Bridge : 1800W / 800W Right Front : 6/9/12”, 1100W/2200W/3000W Right Rear : 6”, 1200W Warming Center : 100W...

  • Page 10: Accessories

    This document can not be used without Samsung’s authorization. 2. General Specification 2-5. Accessories Item Description Code No. Quantity Rack-Flat DG75-01001D Air Fry Rack DG63-00700A Plate Griddle(AL) DG61-02037A...

  • Page 11: Specification

    This document can not be used without Samsung’s authorization. 2. General Specification 2-6. Specification Model NE63A6711 Cavity Cavity Color Dark Blue Whole Oven(cu.ft) Size Drawer (cu.ft) Base Control Type - oven Membrane + Film Touch Control Type – cooktop Weighted Knob...
  • Page 12 This document can not be used without Samsung’s authorization. 2. General Specification Model NE63A6711 Oven - Cooking Mode Bake 175°F (80°C) - 550°F (285°C) 350℉ (175℃) Broil Low - High High Basic Function 175°F (80°C) - 550°F (285°C) Convection Bake 325℉...
  • Page 13 This document can not be used without Samsung’s authorization. 2. General Specification Model NE63A6711 Drawer Type Storage Cavity Size(cu.ft) Drawer Rail Handle None Divider Storage Connectivity Wi-Fi Voice Control(3rd Party) O (Bixby/Alexa/Google) Accessories/Others Number of Racks Gliding Rack Wire Rack(Flat)

  • Page 14: Disassembly

    This document can not be used without Samsung’s authorization. 3. Disassembly ■ Tool for assembly and disassembly Item How to use Pictures Screw driver Use for assembly and disassembly of all screws Tubing Wrench Use for assembly and disassembly of tubing to the cup Use for assembly and disassembly of injector nozzles.

  • Page 15: Basic Step

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-1. Basic Step 3-1-1. (Step A) - Cover Case-Top / Cover-Wire Lt/Rt / Cover-Back / Cover-Wire WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.

  • Page 16: Step B) - Assy Cooktop

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-1-2. (Step B) - Assy Cooktop WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.

  • Page 17: Step C) - Assy Control Box

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-1-3. (Step C) - Assy Control Box WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.
  • Page 18 This document can not be used without Samsung’s authorization. 3. Disassembly Parts Explanation Photo Explanation Follow Step A,B. Remove 3 screw on each Support guard L/R. Assy Control Box Take off all wire harness and remove 1 Touch Film Touch Film screw on cavity back.

  • Page 19: Step D) - Assy Drawer

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-1-4. (Step D) - Assy Drawer WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.

  • Page 20: Step E) - Oven Door

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-1-5. (Step E) - Oven Door WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.
  • Page 21 This document can not be used without Samsung’s authorization. 3. Disassembly Parts Explanation Photo Explanation To remove Oven Door : Fully open the door. Pull the hinge locks downward. (use pliers) Firmly grasp both side of the door at the top.

  • Page 22: Step F) - Side Panel

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-1-6. (Step F) - Side Panel WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.

  • Page 23: Component Replacement Step

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2. Component replacement Step 3-2-1. PCB WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.
  • Page 24 This document can not be used without Samsung’s authorization. 3. Disassembly Parts Explanation Photo Explanation Remove 2 screw and take off Cover wire. Remove wire harness on PCB and Remove 1 screw. Push 3 hooks and take off PCB. Touch Film...

  • Page 25: Holder Pcb & Membrane Touch + Bracket

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-2. Holder PCB & Membrane Touch + bracket WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock.

  • Page 26: Regulator

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-3. Regulator WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the gas range, be careful when handling sheet metal parts. Sharp edges may be present, and you can cut yourself if you are not careful.

  • Page 27: Bracket Pcb

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-4. Bracket PCB WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. WARNING EXPLOSION, FIRE, AND ASPHYXIATION HAZARD Shut off gas supply to the range before servicing. Check all gas lines and fittings for leaks before operating the...

  • Page 28: Cooktop Heater

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-5. Cooktop Heater WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the gas range, be careful when handling sheet metal parts. Sharp edges may be present, and you can cut yourself if you are not careful.
  • Page 29 This document can not be used without Samsung’s authorization. 3. Disassembly Parts Explanation Photo Explanation Pull the Spring upward. Cooktop Heater Detach hook of the spring and remove the spring from the heater.

  • Page 30: Assy Door Latch

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-6. Assy Door Latch WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the gas range, be careful when handling sheet metal parts.

  • Page 31: Switch-Door Plunger

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-7. Switch-Door Plunger WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the gas range, be careful when handling sheet metal parts. Sharp edges may be present, and you can cut yourself if you are not careful.

  • Page 32: Assy Lamp

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-8. Assy Lamp WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the gas range, be careful when handling sheet metal parts. Sharp edges may be present, and you can cut yourself if you are not careful.

  • Page 33: Sensor-Thermister

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-9. Sensor-Thermister WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the gas range, be careful when handling sheet metal parts. Sharp edges may be present, and you can cut yourself if you are not careful.

  • Page 34: Gasket Door

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-10. Gasket Door Parts Explanation Photo Explanation Open the oven door to its fully down position. Pull the ends of the gasket out of the liner holes. Pull the oven door gasket clips out of the holes until all of the clips are removed.

  • Page 35: Handle-Door, Glass Inner

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-11. Handle-Door, Glass Inner Parts Explanation Photo Explanation Remove Door from the oven. Remove two handle screws (top) and 3 Handle-Door, screw-tapping (bottom), then separate Glass Inner Assy Door Sub.
  • Page 36 This document can not be used without Samsung’s authorization. 3. Disassembly Parts Explanation Photo Explanation To remove Handle-Door Remove 2 screws to remove Handle- Door. Handle-Door, To remove Glass-Inner (Up) Glass Inner Remove 6 screws to remove each Assy Hinge.
  • Page 37 This document can not be used without Samsung’s authorization. 3. Disassembly Parts Explanation Photo Explanation CAVITY CAVITY SIDE GLASS SIDE GLASS 5 5 Shorter Holes on this side Shorter Holes on this side (Away from coating side) (Away from coating side)

  • Page 38: Assy Power Cord

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-12. Assy Power Cord WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the gas range, be careful when handling sheet metal parts.

  • Page 39: Heater-Broil

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-13. Heater-Broil WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the gas range, be careful when handling sheet metal parts. Sharp edges may be present, and you can cut yourself if you are not careful.

  • Page 40: Heater-Bake

    This document can not be used without Samsung’s authorization. 3. Disassembly 3-2-14. Heater-Bake WARNING Disconnect power before servicing the range. Replace all panels before operating range. Failure to do so can result in death or electrical shock. CAUTION When you work on the gas range, be careful when handling sheet metal parts. Sharp edges may be present, and you can cut yourself if you are not careful.

  • Page 41: Troubleshooting

    This document can not be used without Samsung’s authorization. 4. Troubleshooting Parts Checking Method FIGURE TESTS MEASURE RESULTS * Measure resistance values of heater’s * Approx : 12 ~ 14Ω terminal after taking off harness from (at the room temperature) heater.
  • Page 42 This document can not be used without Samsung’s authorization. 4. Troubleshooting FIGURE TESTS MEASURE RESULTS * Lock motor * Measure the state of micro switch and Resistance : 2500 ~ 2700Ω motor after taking off harness from the (at the room temperature) switch.
  • Page 43 This document can not be used without Samsung’s authorization. 4. Troubleshooting FIGURE TESTS MEASURE RESULTS * Check whether harness is connected with switch properly . Approx. L2 : red + red , S1: black + black, * Resistance between terminals when L1 : black + black, S2: blue + blue, switch is off : ∞Ω...
  • Page 44 This document can not be used without Samsung’s authorization. 4. Troubleshooting FIGURE TESTS MEASURE RESULTS * Check whether harness is connected Approx. with switch properly. * Terminal resistance : 1b-2b= ∞Ω 2 : brown , 4 : orange 2- 4 : 41 ~ 48Ω...

  • Page 45: Failure Display Codes

    This document can not be used without Samsung’s authorization. 4. Troubleshooting 4-1. Failure Display Codes There are two kinds of error codes. One denotes an oven temperature sensor error and the other denotes a safety error. Possible error codes during use can be checked before service.

  • Page 46: Hidden Key List

    This document can not be used without Samsung’s authorization. 4. Troubleshooting Hidden key list Numeric UI Range 6111 Range 6711/6511/6311 Function Time Key1 Key2 Key1 Key2 Child Lock 3sec Lock(3sec) Lock(3sec) Settings 3sec Clock Clock Sabbath Mode On/Off 3sec Bake...

  • Page 47: Information Codes

    This document can not be used without Samsung’s authorization. 4. Troubleshooting Information Codes Solution Displayed Code Possible cause C-d0 There is a short in the control key. Press OFF/CLEAR, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 C-d1 The door lock is misaligned.
  • Page 48 This document can not be used without Samsung’s authorization. 4. Troubleshooting “C-20” Disconnect power < oven sensor > Measure sensor resistance. Replace oven sensor (1080Ω at the room temperature) Check the connection of the harness (Oven sensor and CNS300 of main PCB)
  • Page 49 This document can not be used without Samsung’s authorization. 4. Troubleshooting Information code Meaning SOLUTION Disconnect power. Open the back cover. Disconnect sensor harness from control. Measure sensor resistance :1080Ω at the room temperature → If there are any problems, replace oven sensor.
  • Page 50 This document can not be used without Samsung’s authorization. 4. Troubleshooting D L B : TB200, TB202 “C-21” Bake BROIL : TB203 , TB204 BAKE : TB205, TB204 Broil Disconnect power * Check the DLB, Bake and Broil relay. (Normal:∞ Ω) * Replace Main PCB * Check PCB for damage.
  • Page 51 This document can not be used without Samsung’s authorization. 4. Troubleshooting Information code Meaning SOLUTION Disconnect power . Open the back cover .Check whether harness has been connected with door lock switch and motor. Confirm whether resistance value of door lock motor is normal.
  • Page 52 This document can not be used without Samsung’s authorization. 4. Troubleshooting “C-d1” * Disconnect power. * Disconnect harness connected with Lock motor. Door lock Switch Lock Motor * Lock motor switch check (Open : ∞Ω, Close : 0Ω) * Replace micro switch or Lock motor.
  • Page 53 This document can not be used without Samsung’s authorization. 4. Troubleshooting Information code Meaning SOLUTION Check it touch film tail is connected fully. Main↔Touch communication C-F2 Replace Main PCB. information Replace Assy Control Box. “C-F2” Check if touch film tail is connected fully.
  • Page 54 This document can not be used without Samsung’s authorization. 4. Troubleshooting Information code Meaning SOLUTION This error code displays if bAd LInE power connection is installed Make sure the terminal block L1, L2, N is installed properly. improperly. bAd LInE Disconnect the power cord.
  • Page 55 This document can not be used without Samsung’s authorization. 4. Troubleshooting * Single element Left Right(LR) LR rediant element (No heating or working abnormally) Disconnect power *Tighted terminal of harness by compressing the connector. *Check the LR infinite switch *Check whether herness in theminal of *Check condition of the switch has not loosen or disconnected.
  • Page 56 This document can not be used without Samsung’s authorization. 4. Troubleshooting (Continued) LR rediant element (No heating or working abnormally) *Tighted terminal of harness by compressing not to be loosen. *Check the element of LR Radiant *Check whether herness in theminal...
  • Page 57 This document can not be used without Samsung’s authorization. 4. Troubleshooting (Continued) * Dual element Right Front(LF) LF rediant element (No heating or working abnormally) *Disconnect power *Tighted terminal of harness by compressing not to be loosen. *Check the LF infinite switch...
  • Page 58 This document can not be used without Samsung’s authorization. 4. Troubleshooting (Continued) LF rediant element (No heating or working abnormally) *Tighted terminal of harness by compressing not to be loosen. *Check LF radiant element. *Check whether herness in theminal *Check condition of the of the element has not loosen or wire harness connected to LF element.
  • Page 59 This document can not be used without Samsung’s authorization. 4. Troubleshooting * Single element Right Rear(RR) RR rediant element (No heating or working abnormally) *Disconnect power *Tighted terminal of harness by compressing not to be loosen. *Check the RR infinite switch...
  • Page 60 This document can not be used without Samsung’s authorization. 4. Troubleshooting (Continued) RR rediant element (No heating or working abnormally) *Tighted terminal of harness by compressing not to be loosen. *Check RR radiant element. *Check condition of the *Check whether herness in theminal of Radiant has not loosen or disconnected.
  • Page 61 This document can not be used without Samsung’s authorization. 4. Troubleshooting (Continued) * Triple element Right Front(RF) RF rediant element (No heating or working abnormally) *Disconnect power *Tighted terminal of harness by compressing not to be loosen. *Check the RF infinite switch...
  • Page 62 This document can not be used without Samsung’s authorization. 4. Troubleshooting (Continued) RF rediant element (No heating or working abnormally) *Tighted terminal of harness by compressing not to be loosen. *Check the element of RF Radiant. *Check condition of the wire harness connected to *Check whether herness in theminal of Radiant has not loosen or disconnected.
  • Page 63 This document can not be used without Samsung’s authorization. 4. Troubleshooting Warming center element (No heating or working abnormally) *Disconnect power. * Checking warming center relay on * Check PCB pattern and relay main PCB is working correctly. (RY208) for damage * Check if harness connector at terminal * Replace Main PCB.
  • Page 64 This document can not be used without Samsung’s authorization. 4. Troubleshooting Warming center element (No heating or working WARNING abnormally) It is very dangerous when radiant heater is working in case that harness has misconnected. *Check element of RC radiant.
  • Page 65 This document can not be used without Samsung’s authorization. 4. Troubleshooting Lamp does not turn WARNING Having a short circuit might cause fire or damage of infinite switch if harness misconnected during cooktop is being worked. *Disconnect power. * Disconnect lamp from harness and open cooktop.

  • Page 66: Control Parts

    This document can not be used without Samsung’s authorization. 4. Troubleshooting 4-2. Control parts No display Make sure that power cord is connected Insert the power cord. Check the voltage of the Power cord connector Replace the Power cord. housing . [L-N : 120V] Check if display cable is connected correctly.
  • Page 67 This document can not be used without Samsung’s authorization. 4. Troubleshooting Touch Keypad is not working properly Touch control keypads are not working properly. Make sure the Door lock feature is Touch Lock button on the not turned on. keypad for three or more seconds.

  • Page 68: Oven Parts

    This document can not be used without Samsung’s authorization. 4. Troubleshooting 4-3. Oven parts Wi-Fi Connection is not working Step.1 - Check whether Wi-Fi icon showed. - If the Wi-Fi icon is not displayed, register the range to SmartThings app by referring to the following instructions.

  • Page 69: Reference

    This document can not be used without Samsung’s authorization. 5. Reference 5-1. Checkpoints before service request SYMPTOM DIAGNOSIS REMEDY • Measure an input voltage. (240/120V or 208/120V) * check circuit breaker. (L1 : BLK, N : WHT, L2 : RED)
  • Page 70 This document can not be used without Samsung’s authorization. 5. Reference SYMPTOM DIAGNOSIS REMEDY * Make sure that keypad cable on PCB * Replace after confirming whether it is not damaged. has been loosen or disconnected. * Replace or repair after confirming...

  • Page 71: Wiring Diagram

    This document can not be used without Samsung’s authorization. 6. Wiring Diagram 6-1. Wiring Diagram NE63*6711** OVEN COOK TOP OVEN COOK TOP RF BURNER LF BURNER (BRIDGE) LF RADIANT HEATER BRIDGE RR BURNER LR BURNER PILOT COOKTOP ON INDICATOR DOOR...

  • Page 72: Pcb

    This document can not be used without Samsung’s authorization. 7. PCB 7-1. Assy Display...

  • Page 73: Explanation Of Main Pba (Elec Best 6711)

    This document can not be used without Samsung’s authorization. 7. PCB 7-2. Explanation of Main PBA (Elec Best 6711) Location Function CNP100 AC Power Input RY200 DLB(Dual Line Breaker) Relay TB200,202 Terminal from Heater & L2 to DLB Relay RY201...

  • Page 74: Pin Diagram(Elec Best 6711)

    This document can not be used without Samsung’s authorization. 7. PCB 7-3. Pin Diagram(Elec Best 6711) ▶ CNS470 ▶ CNS300 1. +5V 1. DOOR-SW 2. SGND 2. - 3. DIS-DIO 3. SGND ▶ CNS450 4. DIS-CLK 4. DOOR-LOCK-SW 1. +5V 5.

  • Page 75: Led Display & Wi-Fi

    This document can not be used without Samsung’s authorization. 7. PCB ■ Elec Model Relay Option Best Better Location Control Item 6711 6511 RY205 Conv. Heater RY206 Door Lock Motor RY207 Oven Lamp RY208 Conv. Fan RY209 Warming Center 7-4. LED Display & Wi-Fi...
  • Page 76 GSPN (GLOBAL SERVICE PARTNER NETWORK) Area Web Site Europe, CIS, Mideast & Africa gspn1.samsungcsportal.com Asia gspn2.samsungcsportal.com North & Latin America gspn3.samsungcsportal.com China china.samsungportal.com © Samsung Electronics Co., Ltd. April. 2021 Printed in Korea...

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