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Samsung NP960QHA Repair Manual
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Samsung NP960QHA Repair Manual

Samsung NP960QHA Repair Manual

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REPAIR GUIDE
NP960QHA
English. 10/2024. Rev.1.1
www.samsung.com

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Summary of Contents for Samsung NP960QHA

  • Page 1 REPAIR GUIDE NP960QHA English. 10/2024. Rev.1.1 www.samsung.com...

  • Page 2: Table Of Contents

    Instructional Icons Software Update Samsung Update Samsung Recovery Windows recovery feature Q&A User Test Samsung PC Diagnostics Exploded View and Parts List Exploded View Parts List Disassembly and Assembly Tools for Disassembly and Assembly Adhesives and Materials for Assembly 20 Case Rear Remove...
  • Page 3 Table of Contents 30 SSD Module Remove Fan Remove 33 Main PBA and Sub PBA Remove 35 Display Remove 36 Fingerprint Sensor Remove 38 Speaker Remove 40 Touchpad Remove 42 Speaker Assembly 44 Fingerprint Sensor Assembly 46 Touchpad Assembly 54 Display Assembly 56 Main PBA Assembly Sub PBA Assembly 59 Fan Assembly...

  • Page 4: Usage Notices

    Precautions for Repair Samsung is not liable for any damage or defect determined to be caused by repair by a non-authorised carrier, self repair or non-professional repair of the device. Samsung...

  • Page 5: Esd (Electrostatic Discharge) Precautions

    During assembly, check if there are any abnormalities before reattaching the Case • rear, and be careful not to damage the battery by hitting or denting it. If the battery is damaged, visit a Samsung Service Centre. Before repairing your device, make sure its battery is fully discharged. •...

  • Page 6: Software Update

    Software Update Software Update Samsung Update Install and update Samsung apps and drivers on the computer. You can search for or download the BIOS, drivers, and apps over the internet. Keep the computer performing better and more stably with Samsung Update.

  • Page 7: Samsung Recovery

    Back up important data regularly before a problem occurs with the computer. The Samsung Recovery app may not be provided in models with less than 64 GB • of storage. If you cannot access the Samsung Recovery app, refer to Windows recovery feature.
  • Page 8 You can back up the factory default system or current system to an alternate internal drive or an external storage device. Select the Start button ( ) → All apps → Samsung Recovery → Back up computer. Select a drive to save the backed up data and select Start backup.
  • Page 9 Software Update Backing up user data You can back up data files and folders. Turn on the computer and press the F4 key several times before the Samsung logo appears. Select Back up user data. Select the files or folders to back up and choose a storage device to save the data to and then select Next →...
  • Page 10 Connect the new drive to the computer with an external hard drive connector. Select the Start button ( ) → All apps → Samsung Recovery. Select Create a factory state disk or Create a disk copy.

  • Page 11: Windows Recovery Feature

    Select the Start button ( ) → Settings → System → Recovery. Select Reset PC. Select Keep my files or Remove everything. After the system is recovered, select the Start button ( ) → All apps → Samsung Update to install the required Samsung apps. Q&A When experiencing problems with the computer, try these solutions.
  • Page 12 When recording protect mode is activated, the camera and microphone will not work. Select the Start button ( ) → All apps → Samsung Settings → Security and privacy and select the Block camera and mic switch to set it Off.

  • Page 13: User Test

    This app provides the diagnostic features to help you to quickly test the hardware components of Samsung PCs and easily check hardware issues. Your PC must run the default OS which is provided by Samsung PC. • Images and features may differ depending on the model and the app version.
  • Page 14 User Test Follow the on-screen instructions to proceed with the test. Some parts of test run automatically but some parts require your interaction. • The test screen and its method may vary depending on the diagnostic items. • There may be a problem with the system if you force stop the test while the test •...

  • Page 15: Exploded View And Parts List

    Exploded View and Parts List Exploded View and Parts List Exploded View...

  • Page 16: Parts List

    Exploded View and Parts List Parts List Number Name B0001 Case Rear B0009 RUBBER-FOOT_FRONT BACK B1002 RUBBER-FOOT_FRONT L B1003 RUBBER-FOOT_FRONT R B2001 Antenna-Main B2002 Antenna-AUX B2009 BRACKET POWER KEY I0005 I0009 BATTERY K9000 Display M0008 Sub PBA M3000 FAN-L M3004 FAN-R M3005 Heatsink...

  • Page 17: Disassembly And Assembly

    Disassembly and Assembly Disassembly and Assembly Tools for Disassembly and Assembly When repairing computers, you absolutely must wear protective equipment for your safety. Tool & Part Code Image Description Prevents accidents during repair Safety Goggles (protective equipment) Safety Gloves (ESD Prevents accidents during repair safe, cut-resistant) (protective equipment)
  • Page 18 Disassembly and Assembly Tool & Part Code Image Description Tool for disassembling the Case rear and other parts For separable handle suction Suction Cup cups, be careful not to injure yourself as the handle can be parted during use. Tool for handling connectors, cables, and other parts Because it is possible to damage parts or components...

  • Page 19: Adhesives And Materials For Assembly

    Disassembly and Assembly Adhesives and Materials for Assembly The fasteners composition may vary depending on the repair parts, country, region, or carrier. Item Quantity Image Description Touchpad Film Jig for assembling the touchpad and Case front (total 3 ea) BA81-19474A Fixing tape for assembling the Touchpad...

  • Page 20: Case Rear Remove

    Disassembly and Assembly Case Rear Remove Be sure to remove the Case rear while the computer is secured on a flat surface. • It is possible to damage parts or components when using sharp metal tools. • Using the opening tool, remove the 4 rubber feet on the Case rear. If you are going to use tweezers, use tweezers made out of plastic or rubber because it is possible to damage parts or components when using sharp metal tweezers.
  • Page 21 Disassembly and Assembly After attaching the suction cup on location number 1 of the Case rear, lift the suction cup upwards while separating the Case rear with the opening tool. For separable handle suction cups, be careful not to injure yourself as the handle can be parted during use.

  • Page 22: Battery Remove

    Disassembly and Assembly Battery Remove Using the tweezers, lift up and remove the battery connector. Be careful not to damage the near components. • Be careful not to damage the battery connector when separating it with a sharp • tool. Using a cross-head screwdriver, remove the 5 screws on the battery.
  • Page 23 Disassembly and Assembly Lift up the battery and remove it. Be careful not to damage the near components. • Be careful not to damage the battery connector when separating it with a sharp • tool. After you finish disassembling, refer to Battery Assembly for how to reassemble.

  • Page 24: Wi-Fi Antenna And Cable Remove

    Disassembly and Assembly Wi-Fi Antenna and Cable Remove Using the tweezers, hold the Wi-Fi cable connector head, pull over to 90°, and then remove the 2 Wi-Fi cables. (Main/Aux) Be careful not to damage the near components. • With the tweezers, hold the metal part of the antenna, not the cable, and lift it •...
  • Page 25 Disassembly and Assembly Remove the antenna cables from the guide clips, remove the 2 antenna screws by using a cross-head screwdriver, and then remove the antenna. Be careful not to damage the near components. Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the computer during assembly.
  • Page 26 Disassembly and Assembly Remove the 2 speaker cables. Be careful not to damage the connector when removing it. • Be careful not to damage the near components. • Do not lift the front part (in the direction of the connector) for disconnecting •...
  • Page 27 Disassembly and Assembly Using the opening tool, lift up the fingerprint button and digitiser connectors and remove them. Be careful not to damage the near components. Fingerprint button Digitiser...
  • Page 28 Disassembly and Assembly Using the opening tool, open the lever of each connector and then remove all cables and FPCs connected to the main PBA and sub PBA using the tweezers. Be careful not to break the levers when opening up. •...

  • Page 29: Main To Sub Cable Remove

    Disassembly and Assembly Main to Sub Cable Remove Using the tweezers, lift up the connector levers of the Main to Sub cable to open it and remove the Main to Sub cable. Be careful not to damage the connector and near components when removing the connector.

  • Page 30: Ssd Module Remove

    Disassembly and Assembly SSD Module Remove Using a cross-head screwdriver, remove the screw located on the SSD, and then pull the SSD horizontally out of the SSD socket to separate it. The SSD screw is shorter than other screws. Keep it separately. Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the computer during assembly.

  • Page 31: Fan Remove

    Disassembly and Assembly Fan Remove Using a cross-head screwdriver, remove the 3 screws on the left side fan, lift it up, and then remove the left side fan. Be careful not to damage the near components. Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the computer during assembly.
  • Page 32 Disassembly and Assembly Using a cross-head screwdriver, remove the 3 screws on the right side fan, lift it up, and then remove the right side fan. Be careful not to damage the near components. Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the computer during assembly.

  • Page 33: Main Pba And Sub Pba Remove

    Disassembly and Assembly Main PBA and Sub PBA Remove Using a cross-head screwdriver, remove the 6 screws on the sub PBA. Lift up the sub PBA and remove it. Be careful not to damage the near components. Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the computer during assembly.
  • Page 34 Disassembly and Assembly Using a cross-head screwdriver, remove the 11 screws on the main PBA. Lift up the main PBA and remove it. Be careful not to damage the near components. Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the computer during assembly.

  • Page 35: Display Remove

    Disassembly and Assembly Display Remove Fully open the hinge 180° and lay the computer flat with the display facing downwards. Using a cross-head screwdriver, remove the 6 screws on the left and right hinges. Be careful not to damage the near components. Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the computer during assembly.

  • Page 36: Fingerprint Sensor Remove

    Disassembly and Assembly Fingerprint Sensor Remove Using a cross-head screwdriver, remove the 3 screws on the fingerprint sensor bracket. Be careful not to damage the near components. Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the computer during assembly.
  • Page 37 Disassembly and Assembly Using the tweezers, remove the fingerprint sensor module from the Case front. After you finish disassembling, refer to Fingerprint Sensor Assembly for how to reassemble.

  • Page 38: Speaker Remove

    Disassembly and Assembly Speaker Remove Separating the left speaker cable from the guide clips, remove the 2 screws on the left speaker using a cross-head screwdriver. Using the tweezers, lift up the left speaker and remove it. Check the number of screws that have been removed, and store them carefully to make sure that no unassembled screws are left inside the computer during assembly.
  • Page 39 Disassembly and Assembly Separating the right speaker cable from the guide clips, remove the 2 screws on the right speaker using a cross-head screwdriver. Using the tweezers, lift up the right speaker and remove it. The speaker is assembled with the double-sided adhesive tape. Be careful not to damage the part and double-sided adhesive tape.

  • Page 40: Touchpad Remove

    Disassembly and Assembly Touchpad Remove Using the tweezers, remove the yellow kapton tape from the touchpad. Set aside the yellow kapton tape for later use during the assembly process. Using the tweezers, open the touchpad connector lever and disconnect the touchpad cable from the connector.
  • Page 41 Disassembly and Assembly Using the tweezers, grasp the 2 tape heads and pull them out to remove the tapes. When removing the tape with tweezers, apply a steady force to prevent it from breaking in the middle. Remove the touchpad module by pushing the opposite side of the touchpad module by hand.

  • Page 42: Speaker Assembly

    Disassembly and Assembly Speaker Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Remove the blue release tape on each speaker. You can skip this step if you use the same previous speaker.
  • Page 43 Disassembly and Assembly Place the left speaker in the right location. Using a cross-head screwdriver, fasten the 2 screws on the left speaker.

  • Page 44: Fingerprint Sensor Assembly

    Disassembly and Assembly Fingerprint Sensor Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Align the fingerprint sensor module on the Case front. Place the fingerprint sensor bracket using the guide poles.
  • Page 45 Disassembly and Assembly Using a cross-head screwdriver, fasten the 3 screws to the fingerprint sensor bracket.

  • Page 46: Touchpad Assembly

    Disassembly and Assembly Touchpad Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Film jig is required to assemble the touchpad. Prepare the touchpad film jig including 3 films.
  • Page 47 Disassembly and Assembly Prepare the touchpad adhesive tape. Remove the deformable paper of the touchpad adhesive tape and attach it on the touchpad. Attach the touchpad adhesive tape to the touchpad following this picture with the guide line. Skip this step if you replace the touchpad part. The tape is attached to the touchpad you ordered.
  • Page 48 Disassembly and Assembly Place the touchpad film jig on the top/left/right of the touchpad part of the Case front. The touchpad film jig is for making constant appropriate separation. Attach the tape to each touchpad film jig not to move.
  • Page 49 Disassembly and Assembly Attach the suction cup to the touchpad. Remove the deformable paper. (coloured film)
  • Page 50 Disassembly and Assembly Assemble the bracket on the bottom of the touchpad to the 2 hooks on the Case front. Attach the touchpad in alignment with the gaps in the up, down, left, and right • directions. Check the lower hooks of touchpad are assembled well to the Case front. If they •...
  • Page 51 Disassembly and Assembly Open the touchpad connector lever, insert the touchpad cable to the connector, and then close the lever. Attach the yellow kapton tape to the touchpad connector.
  • Page 52 Disassembly and Assembly Remove the touchpad film jig and tape. (3 ea)
  • Page 53 Disassembly and Assembly Check the gaps (0.1-0.3 mm) in the up, down, left, and right directions. Press the touchpad and make sure the touchpad is attached well.

  • Page 54: Display Assembly

    Disassembly and Assembly Display Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Prepare the display part and open the left and right hinges to 180° angle. Place the display part to the Case front as shown in the picture below and then insert both hinges into the guide holes of the Case front.
  • Page 55 Disassembly and Assembly Using a cross-head screwdriver, fasten the 6 screws on the left and right hinges and close the display completely. Left Right...

  • Page 56: Main Pba Assembly

    Disassembly and Assembly Main PBA Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Place the main PBA to the Case front in accordance with the guide poles of the Case front.

  • Page 57: Sub Pba Assembly

    Disassembly and Assembly Sub PBA Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Place the sub PBA to the Case front in accordance with the guide poles of the Case front.
  • Page 58 Disassembly and Assembly Using a cross-head screwdriver, fasten the 6 screws on the sub PBA.

  • Page 59: Fan Assembly

    Disassembly and Assembly Fan Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Place the fans on both the left and right sides to the Case front and fasten the 6 screws on both fans with a cross-head screwdriver.

  • Page 60: Ssd Module Assembly

    Disassembly and Assembly SSD Module Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Insert the SSD module into the SSD connector and fasten the screw on the SSD with a cross-head screwdriver.

  • Page 61: Main To Sub Cable Assembly

    Disassembly and Assembly Main to Sub Cable Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Using the tweezers, open the connector levers of the main PBA and sub PBA, assemble the Main to Sub cable, and then close the connector levers.

  • Page 62: Wi-Fi Antenna And Cable Assembly

    Disassembly and Assembly Wi-Fi Antenna and Cable Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Connect the fingerprint button and digitiser connectors. Fingerprint button Digitiser...
  • Page 63 Disassembly and Assembly Open the lever of each connector, insert each cable into its connector, and then close the lever. Make sure the connector lever and connector guide lines are arranged • horizontally so that each cable is properly positioned. The guide line of each cable should be located to the edge of its connector lever •...
  • Page 64 Disassembly and Assembly Insert the left antenna from the upper hook of the Case front and fasten the screw with a cross-head screwdriver. Insert the right antenna from the upper hook of the Case front and fasten the screw with a cross-head screwdriver.
  • Page 65 Disassembly and Assembly Connect the 2 speaker cables to each connector. When you connect the speaker cables, press them down to 90°. Connect each speaker connector according to the picture below. • Make sure that the connection is completed after pressing the head of the •...
  • Page 66 Disassembly and Assembly Assemble the antenna connector cable (Main/Aux) to each connector. Be careful not to damage the antenna head. • Make sure that the connection is completed after pressing the head of the • connectors. Aux (Grey) Main (Black) Example...
  • Page 67 Disassembly and Assembly Assemble the left and right antenna cables according to the routing path of the antenna guide clips.

  • Page 68: Battery Assembly

    Disassembly and Assembly Battery Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Place the battery on the Case front and fasten the 5 screws on the battery with a cross-head screwdriver.

  • Page 69: Case Rear Assembly

    Disassembly and Assembly Case Rear Assembly Leaving screws inside the computer may damage internal components, such as the battery. When assembling, be extra careful not to leave any unassembled screws inside the computer. Align the Case rear with the Case front and hook the Case rear by pressing it according to the hooking directions.
  • Page 70 Disassembly and Assembly Align the 4 rubber feet with the Case rear holes and press them to assemble them. Be sure to distinguish the types of rubber feet while assembling. The top rubber feet are the same and the bottom rubber feet are different from each other. Check the marks on each rubber foot in the picture below.
  • Page 71 This guide is a property of Samsung Electronics Co., Ltd. Any unauthorised use of guide can be punished under applicable international and/or domestic law. © Samsung Electronics Co., Ltd.
  • Page 72 SENSOR (Storage) LED Indicator & FAN & KBD CAMERA Camera Keyboard WIFI/BT Main Ant WIFI/BT Module Aux Ant LED Indicator Touchpad Touchpad MICOM Power Finger Print Hybrid Charger & Finger print PMIC 1, 2, 3, 4 Power Management Battery AUDIO Audio combo jack Smart Amp(L) SPK (L)