Miele WQ 1000 WPS Operating Instructions Manual
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Miele WQ 1000 WPS Operating Instructions Manual

Miele WQ 1000 WPS Operating Instructions Manual

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Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first
time.
en-GB
M.-Nr. 12 702 870

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Summary of Contents for Miele WQ 1000 WPS

  • Page 1 Operating instructions for washing machines To avoid the risk of accidents or damage to the machine, it is essential to read these instructions before it is installed and used for the first time. en-GB M.-Nr. 12 702 870...

  • Page 2: Table Of Contents

    Contents Warnings and safety notes ..................Sustainability and environmental protection............12 Perfect use of energy and water .................. 13 Drying in the tumble dryer .................... 13 Sound reduction ......................13 Using detergents ......................13 Familiarisation........................ 14 Your washing machine ....................14 Control panel........................
  • Page 3 Contents Programme modifications after starting the programme......... 26 Cancelling a programme..................26 Interrupting a programme..................26  Favourites ........................26 Using TwinDos........................ 27 Detergent dispensed quantity entered for TwinDos ........... 27 Replacing the TwinDos cartridge ................28 Using the detergent drawer ..................29 CapDosing........................
  • Page 4 Contents Appliance functions ....................... 52 TwinDos ........................52 Water inlet ......................... 52 Memory........................52 ComfortOpen ......................53 Degree of soiling ....................... 53 Allergy......................... 53 Soak ..........................53 Rinse plus........................53 Temperature reduction..................... 53 Suds cooling ......................53 Low water pressure ....................53 Anti-crease ........................
  • Page 5 Contents Fitting the plinth flap ...................... 70 Cleaning the nozzle at the top of the sealing ring............70 Operating the emergency release................71 Customer Service Department.................. 72 Contact in the event of a fault ..................72 EPREL database ......................72 Warranty ..........................

  • Page 6: Warnings And Safety Notes

    It must be used only as a domestic appliance to wash items which are specified by the manufacturer as being washable on the wash care label. Miele cannot be held liable for damage resulting from in- correct or improper use or operation.

  • Page 7: Technical Safety

    Faulty components must only be replaced by genuine Miele ori-  ginal spare parts. Only when these parts are fitted can Miele guaran- tee the safety standards of the machine. The electrical socket must be easily accessible after installation so ...
  • Page 8 Unauthorised repairs could result in unforeseen dangers for the  user, for which the manufacturer cannot accept liability. Repairs should only be undertaken by a Miele authorised service technician, otherwise any subsequent damage will not be covered by the war- ranty.

  • Page 9: Correct Use

    This lamp must only be used for the purpose for which it is intended. The lamp is not suitable for room lighting. Replacement lamps may only be fitted by a Miele au- thorised technician or by the Miele Customer Service Department.
  • Page 10 If, however, you do wish to descale it, only use a proprietary natural citric acid based descaling agent. Miele recommends using Miele descaling agent which is available to order online at www.miele.co.uk or from Miele. Strictly observe the instructions on the packaging.

  • Page 11: Accessories And Spare Parts

    Only use original Miele accessories. If other parts are used, war-  ranty, performance and product liability claims will be invalidated. A Miele tumble dryer can be stacked on top of a Miele washing  machine using the appropriate stacking kit (available as an optional accessory).

  • Page 12: Sustainability And Environmental Protection

    Miele, free of charge. By law, you are solely responsible for deleting any personal data from the old appliance prior to disposal. You are legally obliged...

  • Page 13: Perfect Use Of Energy And Water

    Sustainability and environmental protection Perfect use of energy and water Drying in the tumble dryer Wash with the maximum load size for The spin speed selected affects the re- the programme in question. Energy and sidual moisture in the laundry and the electricity consumption is then lowest sound emissions of the washing ma- in relation to the load size.

  • Page 14: Familiarisation

    Familiarisation Your washing machine a Inlet hoses with Waterproof system g Plinth flap for cold water (drinking water) and h Opening tag hot water i Sealing ring b Mains connection cable j Drain filter c Control panel k TwinDos d Detergent dispenser drawer e Door f Drain hose...

  • Page 15: Control Panel

    Familiarisation Control panel     a  On/Off switch b Optical interface (for Customer Service) c Movement sensor (MotionReact) d Display Main menu in display       a Side trim b Programmes c Name of the highlighted programme d Parameters for the programme e Other parameters f Start...

  • Page 16: Symbols In The Display

    Familiarisation Symbols in the display Operation Various different symbols are used on Switching the washing machine on or the display. The  On/Off switch is recessed.  Menu  Press  On/Off until the washing ma-  Programmes chine switches on or off. ...

  • Page 17: Network Connection

    (e.g. extras) or adjust them on a scale an integrated WiFi module. The WiFi (e.g. the temperature). module makes it possible to connect to your home network and to use the Miele Switching parameters on or off app on a mobile device. Activated parameters are highlighted in Networking the washing machine allows colour.

  • Page 18: Comfortopen

    Each capsule contains the correct Department. amount for one wash cycle. AmbientLight The capsules are available from the Miele online shop or from your Miele The door and the TwinDos cartridges dealer. are illuminated.  Capsules pose a health risk.

  • Page 19: Twindos

    FlexLoad gent. The refill containers are available The washing machine measures the from the Miele online shop or from your amount of laundry in the drum after the Miele dealer. programme has started. Once the UltraPhase 1 and UltraPhase 2...

  • Page 20: Commissioning

    Have the WiFi password ready.  Switch on the washing machine. Ap- 2. The Miele app is available on a mo- proach the washing machine or touch bile device.  On/Off.

  • Page 21: Operation

    Operation Via the app Operating sequence 1. Preparing the laundry We recommend the operating se- 2. Switching on the washing machine quence listed below. This is custom- ised to match your washing machine 3. Loading the laundry controls. This allows you to perfectly 4.

  • Page 22: Preparing The Laundry

    Operation Preparing the laundry Loading the laundry Prepare the laundry as described in  Damage due to foreign objects. “Good to know”. Nails, coins, paper clips, and so on can cause damage to garments and Opening the door components in the machine. The door handle sensor registers when Check the laundry before washing a hand touches the door and opens...

  • Page 23: Selecting A Programme

    Operation Closing the door Setting programme parameters Selecting a temperature You can alter the pre-set temperature of most programmes.  Select Temperature using the slide control within the specified range. Selecting TwinDos/Caps TwinDos must be set up. Tip: TwinDos is automatically activated in all programmes in which dispensing is possible and recommended.

  • Page 24: End Of The Programme

    Operation Removing the laundry End of the programme  Remove the damp laundry from the Unlocking the door during the Anti- drum. crease phase  To remove all items of laundry, turn The door is locked in the Anti-crease the drum by hand. phase.

  • Page 25: Special Features For Operation Via App

    Operation Changing delay start Special features for operation via app You can change the selected delay start.  Select the  Other parameters sym- Loading the laundry bol.  Open the door.  Change the delay start and select   Load the laundry. Confirm.

  • Page 26: Programme Modifications After Starting The Programme

    Operation Tip: To save a programme directly as a Programme modifications after Favourite, you can also select  Fa- starting the programme vourites at the end of the programme. Once the programme has started, Moving Favourites neither the programme nor the para- meters can be changed.

  • Page 27: Using Twindos

    Operation Using stain removers for TwinDos Using TwinDos The following options are available when TwinDos must be set up. using stain removers: TwinDos is automatically activated for - Using the Booster cap and activating all programmes in which dispensing is CapDosing possible.

  • Page 28: Replacing The Twindos Cartridge

    Operation Replacing the TwinDos cartridge Replacing the TwinDos cartridge A message will appear in your washing  Switch on the washing machine. machine display if a TwinDos cartridge The plinth flap can break off. is empty. Do not place anything on the plinth Preparing the TwinDos cartridge flap when it is open.

  • Page 29: Using The Detergent Drawer

    Operation Adding fabric conditioner Using the detergent drawer  Ensure that TwinDos dispensing is deactivated.  Pull out the detergent drawer.     Add fabric conditioner or liquid starch to the  compartment. Do not ex- ceed the maximum level mark . The agent will be automatically dis- pensed in the final rinse cycle.

  • Page 30: Capdosing

    Operation CapDosing  Capsules pose a health risk. The ingredients of capsules can be hazardous to health if they are swal- lowed or come into contact with skin. Keep capsules out of the reach of children. Inserting a cap The capsule is opened by the act of inserting it in the detergent dispenser drawer.

  • Page 31: Programmes

    Programmes Programme overview Cottons Temperature 90 °C to cold Load 9,0 kg Spinning 1600 rpm Use for Cotton, linen or mixed fibre fabric, e.g. T-shirts, underwear, table linen Where particularly high levels of hygiene are required, please se- lect a temperature of 60 °C or higher. Note for test institutes: Cottons 20 °C: programme for lightly soiled cotton garments Test programme for compliance with EU legislation regarding ecodesign No.
  • Page 32 Programmes Minimum iron Temperature 60 °C to cold Load 4,0 kg Spinning 1200 rpm Use for Synthetic and mixed fibre textiles as well as easy care cotton e.g. jumpers, dresses, trousers and socks/tights Reduce the final spin speed for fabric that creases easily. QuickPowerWash Temperature 60 °C and 40 °C...
  • Page 33 Programmes Woollens  Temperature 40 °C to cold Load 3.0 kg Spinning 1000 rpm Use for Wool or wool blend fabric e.g. jumpers, cardigans, socks/tights Reduce the final spin speed for fabric that creases easily. Shirts/Blouses Temperature 60 °C to cold Load 1.0 kg Spinning 1000 rpm Use for Shirts and blouses made of cotton and mixed fibre...
  • Page 34 Programmes PowerFresh Temperature Steam Load 1.0 kg Spinning No final spin Use for Dry and clean cotton, linen or mixed fibre textiles which are slightly creased The textiles must be suitable for drying in a tumble dryer  and suitable for ironing . - Smaller load sizes give a better result.
  • Page 35 Programmes Outerwear Temperature 40 °C to cold Load 3.0 kg Spinning 800 rpm Use for Functional textiles, e.g. jackets and trousers made from membrane fabrics such as Gore-Tex®, SYMPATEX® and WINDSTOPPER® - Zip up or close any jackets with velcro fasteners before washing. - Do not use fabric conditioner.
  • Page 36 Programmes Trainers Use for Trainers without leather Temperature 40 °C to cold Load 2 pairs of shoes Spinning No final spin - Coarse soiling should be brushed off first before washing. - A small additional load of towelling or cleaning cloths increases the cleaning performance and reduces noise.
  • Page 37 Programmes Bed linen Temperature 90 °C to cold Load 8.0 kg Spinning 1600 rpm Use for Bed linen, pillowcases Close any zips or do up buttons. Curtains Temperature 40 °C to cold Load 3.0 kg Spinning 600 rpm Use for Curtains and drapes specified as machine-washable by the manu- facturer - To remove dust, select the Pre-wash Extra.
  • Page 38 - Requires the use of a special-purpose detergent, e.g. ImpraPro- tect from Miele. - Proofing creates a water and dirt-repellent effect on the textiles. - The items must be freshly laundered and spun or dried before proofing.
  • Page 39 Do not load any laundry The drum must be empty for the maintenance wash programme. - Clean the washing machine before switching off for longer peri- ods of time (more than 2 months). - Use the Miele TwinDos Care cleaning cartridge for cleaning.
  • Page 40 Use for Do not load any laundry The drum must be empty for the maintenance wash programme. - Optimum results can be achieved by using Miele’s IntenseClean washing machine cleaner. Alternatively, a multi-purpose deter- gent can be used. - Dispense the machine cleaner or multi-purpose detergent dir- ectly into the drum.

  • Page 41: Programme Sequence

    Programmes Programme sequence Wash rhythm Rinse cycles Water level during rinsing Cottons Intensive Medium ECO 40-60 Intensive Medium Minimum iron Normal High QuickPowerWash Intensive SmartMatic Normal Medium Woollens Hand wash High Shirts/Blouses Sensitive High Delicates Sensitive Very high PowerFresh Rocking –...

  • Page 42: Extras

    Programmes Rinse plus Extras Activate 1 to 3 extra rinses for excellent Short results. For textiles with light soiling with no vis- The number of rinse cycles can be set ible stains. under    Settings  Appliance func- The programme sequence is reduced. tions  Rinse plus.

  • Page 43: Detergent Recommendations (According To Ecodesign No. 2019/2023)

    Programmes Detergent recommendations (according to Ecodesign no. 2019/2023) The recommendations apply across the entire temperature range of the wash pro- grammes. Cottons      ECO 40-60      Minimum iron     QuickPowerWash ...

  • Page 44: Consumption Data

    Programmes...

  • Page 45: Good To Know

    You can find these tricks in Tips - Information on the fabric and wash for stain removal on the Miele website. programme can be found on the care  Damage due to solvent-based label.

  • Page 46: Care Label

    Good to know Care label Drying The care label contains symbols for the Normal or higher temperature  perfect cleaning and care of garments.  Low temperature The symbols can be divided into the fol- lowing categories: Do not tumble dry ...

  • Page 47: Detergent

    Good to know Dispensing too little detergent has the Detergent following effects: Any detergent suitable for domestic - The laundry does not get clean and washing machines can be used. Please turns grey over time (greying of the observe the instructions for use and laundry) dosage on the detergent packaging.

  • Page 48: Spinning

    Good to know Spinning Any other order will cause the deter- gent to stick to the detergent drawer. Spinning the laundry is used for dewa- tering. There is a spin cycle after the Tip: For liquid detergents: pour the de- main wash and between the rinse tergent into the detergent drawer and cycles in the final spin.

  • Page 49: Adjusting Settings

    Adjusting settings  Settings: Overview Networking  WiFi * Follow the instructions on the Connection  display. Signal strength  General  Home network  Software update  IP address  Update Reset Language  * Remote control Date & Time  * Appliance functions ...
  • Page 50 Adjusting settings Water inlet  Information  Cold water Software  * Hot water main wash Legal Information  Hot water mw + rinse Consumption  Memory Previous programme  ComfortOpen Total consumption  Degree of soiling  Operating hours Light Information ...

  • Page 51: General

    You are now under    Settings  Networking. Security Networking allows you to operate your System lock appliance using the Miele app or ex- ternal voice assistant, as well as to up- You are now under    Settings  date the software. General  Security  System lock.

  • Page 52: Remote Control

    When using cold and hot drinking wa- You are only able to operate your appli- ter. The water enters via both water ance via the Miele app or external voice inlet hoses. Hot drinking water is only assistants if the Remote control setting used in the main wash if a temperat- is switched on.

  • Page 53: Comfortopen

    Anti-crease above 1000 m, water has a lower boil- function or after a programme is can- ing point. Miele recommends activating celled. the reduced temperature setting at alti- tudes of the installation site of 2000 m Degree of soiling or above to prevent water from boiling.

  • Page 54: Anti-Crease

    Set the exact water hardness for the You are now under    Settings  water in your home. The water hardness Service. is required to correctly dispense You can set whether Miele Customer TwinDos. Service should gain access to the soft- Lighting ware for servicing purposes.

  • Page 55: Cleaning And Care

    Cleaning and care Cleaning the casing, drum and Cleaning the detergent drawer control panel Washing at low temperatures and the use of liquid detergent can lead to a  Risk of electric shock! build-up of mould and germs in the de- Mains voltage is present when the tergent drawer.
  • Page 56 Cleaning and care Cleaning the siphon and the /  compartment channel Liquid starch results in clogging. If clogged, the siphon in the / compartment will not work and the compartment can overflow. Clean the siphon particularly thor- oughly after using liquid starch a few times.

  • Page 57: Cleaning The Water Intake Filter

    Cleaning and care  Screw the screw thread securely back Cleaning the water intake filter onto the stopcock by hand. The filter must be put back in place  Slowly open the stopcock. after cleaning. Make sure there is no water leaking The washing machine has a filter to pro- from the threaded union.

  • Page 58: Cleaning The Twindos System

    “TwinDos Care” cleaning and odours to build up in the washing cartridge or a refill container, available machine. from the Miele online shop or from Cleaning recommendation: your Miele dealer. Message on the display Cleaning the compartment...

  • Page 59: Troubleshooting

    You can save time and money in many cases, as you do not need to call the Miele Customer Service Department. Information to help you remedy faults yourself can be found at www.miele.com/ service. The following tables are designed to help you to find the cause of a malfunction or a fault and to resolve it.

  • Page 60: Water Intake Or Drainage

    The washing machine has detected a leak in the drain drain filter filter.  Check the drain filter and tighten it again.  Switch the washing machine off and on again.  If the fault occurs again, contact the Miele Cus- tomer Service Department.

  • Page 61: Fault Messages And Information On The Display

     Reconnect the washing machine to the electricity supply.  Switch the washing machine on again.  Restart the programme. If the fault occurs again, contact the Miele Customer Service Department. Select a programme at When washing, a wash programme using a temperat- 60 °C or higher or run...

  • Page 62: Fault Messages And Problems With Twindos

    The empty sensing is defective.  TwinDos can continue to be used.  Check the fill level of the TwinDos cartridges.  Contact the Miele Customer Service Department to remedy the defect. Use TwinDos TwinDos has not been used for a long time. As a res- ult, there is a risk of the hoses becoming blocked.

  • Page 63: Problems With The Detergent Drawer

    Troubleshooting Problems with the detergent drawer Problem Cause and remedy Large amounts of deter- The water connection pressure is too low. gent residue remain in  Check the water connection pressure (at least the detergent drawer. 100 kPa (1 bar)).  Check the filter in the water inlet hose for dirt and clean the filter.

  • Page 64: Poor Wash Results

    Troubleshooting Poor wash results Problem Cause and remedy Liquid detergent is not Off-the-shelf liquid detergents do not usually contain achieving the required bleaching agents. Stains from fruit, coffee or tea, for results. example, are difficult to remove without bleaching agent. ...

  • Page 65: Noises And Various Other Problems

    Troubleshooting Noises and various other problems Problem Cause and remedy The washing machine The washing machine is not standing evenly on all 4 shakes during the spin adjustable feet. cycle. The feet are not secured.  Level the washing machine and lock the feet. Strange pump noises Not a fault.

  • Page 66: Draining The Suds Solution In The Event Of A Fault

    Troubleshooting Draining the suds solution in Removing the plinth flap the event of a fault Follow the operating sequences listed. The individual operational steps can be found in “Troubleshooting”. Draining the suds solution and open- ing the door in the event of a power 1.
  • Page 67 Troubleshooting  If the floor is sensitive, place a towel  Slowly turn on the right-hand drain fil- under the machine to protect the ter until the suds solution drains out. floor.  To interrupt the suds drainage (e.g. to empty the container), tighten the drain filter again.

  • Page 68: Cleaning The Pumps And Drain Filters

    Troubleshooting Emptying into a plastic bag Next steps This draining method is recommended if You want to clean the drain filter the washing machine is slightly elev-  Read “Cleaning the pumps and drain ated, e.g. on a plinth. filters”. Tools required: 1 plastic bag (freezer bag) with a volume You do not want to clean the drain filter...
  • Page 69 Troubleshooting  Loosen the retainers on the drain fil-  Replace the drain filters correctly (on ter lids. the right and left) and tighten them securely.  Remove the lids and clean the inside of the drain filters.  Fold the pouring aids up again. ...

  • Page 70: Fitting The Plinth Flap

    Troubleshooting Fitting the plinth flap Cleaning the nozzle at the top of the sealing ring  Snap the 3 retainers back into place after use.  Remove the fluff with your finger. Do not use any sharp or pointed tools to ...

  • Page 71: Operating The Emergency Release

    Troubleshooting 3. Close the door. Operating the emergency re- lease 4. Open the door again. If the door is locked, repeat steps 1 to 4 Requirement: suds have been drained. to avoid potential safety risks. Tools required: Long thin screwdriver 5.

  • Page 72: Customer Service Department

    Customer Service Department EPREL database Information to help you rectify faults yourself and about Miele spare parts can From 1 March 2021, information on en- be found at www.miele.com/service. ergy labelling and ecodesign require- ments will be available in the European Contact in the event of a fault Product Database (EPREL).

  • Page 73: Installation

    Installation Rear view            a Drain hose g Safety caps for transit bars b Transport clips for inlet and drain h Transport clips for inlet and drain hoses and mains connection cable hoses and for storing transit bars when not in use c Mains connection cable...

  • Page 74: Transporting The Washing Machine

    Installation Transporting the washing ma- Transporting the washing ma- chine chine to its installation surface   Danger of injury to people and Danger of injury due to unsecure damage to property caused by mov- lid. ing the appliance incorrectly Make sure the fixings at the back of If the washing machine tips up there the lid are secure.

  • Page 75: Removing The Transport Safety Device

    Installation Removing the right-hand transit bar Removing the transport safety device Removing the left-hand transit bar  Push the safety cap cover out by 120° and turn the transit bar 90° using the open spanner supplied.  Push the safety cap cover out by 120° and turn the transit bar 90°...

  • Page 76: Refitting The Transport Safety Devices

    Installation Closing the safety cap cover Refitting the transport safety devices  Risk of injury from sharp edges. The transport safety device must be in- There is a risk of injury from reaching stalled before transport, e.g. when mov- into holes that are not covered. ing house.

  • Page 77: Aligning The Washing Machine

    Installation Aligning the washing machine  Risk of damage due to incorrectly aligned washing machine. There is a danger of the washing ma- chine moving about if the feet are not secured. Turn all four counter nuts for the feet until they sit firmly up against the housing.

  • Page 78: Additional Installation Requirements

    (MTS floor mounting kit – available from your This washing machine (with lid intact) Miele dealer or Miele spare parts de- can be pushed under a worktop (min. partment). 850 mm) if there is space to do so.

  • Page 79: The Water Protection System

    The water inlet hoses The water protection system - A solenoid valve   that shuts off the The Miele water protection system pro- water inlet directly at the stopcock is tects all parts of the washing machine located in the casing of the water inlet from water damage.

  • Page 80: Water Inlet

    Installation Drain hose The drain hose is protected by a ventila- tion system which prevents the machine from being emptied completely. Here, an uncontrolled complete emptying of the washing machine is prevented. Water inlet  Health risk and risk of damage due to contaminated incoming water.

  • Page 81: Hot Water

    Connecting water inlet hoses length of up to 5 m. Accessories are avail-  Screw the water inlet hoses onto the able from your Miele dealer or from the thread of the water inlet with the nut. Miele Customer Service Department.
  • Page 82 4. Hanging the drain hose in the sink or drain adapter must not be used. slops basin Drain adapter Miele offers a drain adapter for connec- tion to a plastic drain pipe or sink as an optional accessory. The drain adapter offers the option of connecting only the washing machine or the washing ma- chine together with the tumble dryer.
  • Page 83 Installation    Insert the seal into the drain adapter.  Insert the drain hose  into the  Screw the adapter onto the sink drain swivel elbow . outlet. Routing the drain hose to a floor drain (gully) Tip: The maximum drain length is 5 m. ...

  • Page 84: Electrical Connection

    Miele product must also be maintained  Risk of fire from overheating. in isolated operation or in operation that...

  • Page 85: Technical Data

    The complete text of the EU declaration of conformity is available from one of the following internet addresses: - Products, Download from www.miele.ie - For service, information, operating instructions etc: go to https://miele.co.uk/manuals and enter the name of the product or the serial num-...

  • Page 86: Uk Conformity Declaration

    Installation UK Conformity declaration Miele hereby declares that this washing machine complies with UK Radio Equip- ment Regulations 2017, as amended. The complete text of the UK declaration of conformity is available from one of the following internet addresses: - Products, Download from www.miele.co.uk - For service, information, operating instructions etc: go to https://miele.co.uk/...
  • Page 87 United Kingdom Miele Co. Ltd., Fairacres, Marcham Road, Abingdon, Oxon, OX14 1TW Tel: 0330 160 6600, Internet: www.miele.co.uk, E-mail: info@miele.co.uk Australia Ireland South Africa Miele Australia Pty. Ltd. Miele Ireland Ltd. Miele (Pty) Ltd. ACN 005 635 398 2024 Bianconi Avenue...
  • Page 88 WQ 1000 WPS en-GB M.-Nr. 12 702 870 / 01...

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