Helo BioSense Troubleshooting Manual

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Troubleshootings

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Summary of Contents for Helo BioSense

Page 3 Click on it and click “Apply”. Remember that the app must always remain open in the background and the phone must have an internet connection for the alert to properly work. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 4 My BioSense does not synchronize my data in the app. (1/2) Go to the Proﬁle page and Go to the “Device” page. click on “Settings”. Log into your app. At the bottom of the page you will Here you will ﬁnd the “Sign ﬁnd the “Unbind”...
Page 5 My BioSense does not synchronize my data in the app. (2/2) Go to the “Device” page and Now search for your device Log into your app choose “Band”. and bind it again. again. Please note: Your Bluetooth connection must be turned on in order to pair your device. It is important to have an optimal internet connection.
Page 6 BioSense does not measure BP through double clicking the button. (1/2) Log into your app again. Perform the Calibration and click Log into your app again. “Completed” once done. Go to the “Device” page and click on “Blood Pressure calibration”.
Page 7 BioSense does not measure BP through double clicking the button. (2/2) Restart the band and attempt the BP reading again. Go to the “Device” page and click on “Turn oﬀ the band”. If the problem persists, reset the band.
Page 8 How do I Reset or Restart BioSense? (1/2) Restart When the health band is powered Double-click the touch button on, press and hold the touch The LED light indicator on within ﬁve seconds to conﬁrm button for 10 seconds to enter the the Band will cycle through the restart (shut down ﬁrst,...
Page 9 How do I Reset or Restart BioSense? (2/2) Reset Log into the app and go to “Device page. The LED light indicator on Click “OK” to the conﬁrmation page. the Band will cycle through colors for 10 seconds. Scroll to “Band reset”.
Page 10 Click on it and click “Apply”. Remember that the app must always remain open in the background and the phone must have an internet connection for the alert to properly work. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 11 “Guardian”. Perform the Calibration and click Go back to the “Device” page “Completed” once done. and click on “Blood Pressure calibration”. If the problem persists, reset the band. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 12 Click it and unbind the health band. Here Remember that the app must always remain open in the background and the phone must have an internet connection for the alert to properly work. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 13 Health measurements on the app don't work. (2/2) Now search for your device and link it Go to the “Device” page and back to the app. choose “Band”. Please note: If the problem persists, reset the band. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 14 My app can't ﬁnd my BioSense to pair. Check what the color of the BioSense touch LED light is. If the touch LED light is Blue, it Log into the Helo app again. means that it is connected to a Now search for your device Go to the “Device”...
Page 16 The BioSense does not turn on. 1. When the battery is completely discharged, your BioSense will not turn on. Fully charge the battery before turning on the Watch. (10 min minimum) 2. Unapproved chargers or cables can damage the Health Band.
Page 17 How to keep your BioSense at its normal operating temperature. Our devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not aﬀect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature.
Page 18 The health band is not intended for scuba diving. Your BioSense has a waterproof certiﬁcation of IP68, meaning you can wear it swimming in a pool or in open water to a maximum depth of 50 meters. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 20 How to keep your LifeWatch Generation 2 at its normal operating temperature. Helo devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not aﬀect the device's lifespan or performance.
Page 21 Disconnect the charger, and close any running functions until the device cools down. Try using a diﬀerent Helo-approved charger (and USB cable) when charging. Be sure to charge the device on a hard, ﬂat surface. Turn down the device's screen brightness, and delete unused or unnecessary ﬁles and apps.
Page 22 Click on the bar next to “No Disturb” to activate it. The white circle on the bar will turn green to indicate that the feature is on. Please note: You can also activate the No Disturb mode by simply swiping up on the Watch Home Screen and selecting the Moon icon. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 23 *Before performing the factory reset, remember that by doing this you may lose all the health data collected since the last synchronization with the mobile app. If the problem is still not resolved, contact Customer Service. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 24 Install any updates to your operating system to keep up with the latest battery eﬃciency enhancements. Do not overcharge batteries. Stop charging your battery if you see or smell smoke, ﬂuid, or other odors or if your battery looks misshapen, discolored, or hot to the touch. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 25 The watch is not intended for scuba diving. Your LifeWatch has a waterproof certiﬁcation of IP68, meaning you can wear it swimming in a pool or in open water to a maximum depth of 50 meters. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 26 What if I have damaged my LifeWatch Generation 2: Currently, under the terms of our warranty, Helo only oﬀers replacement service. Please note that any damage caused to your device won't be covered by the warranty. You can read more about the conditions of our warranty on our website.
Page 27 On the Watch Menu: Navigate to Settings > Click Reset > Click on Resume. • Perform a reset with a Force restart: Press and hold the Power key on the watch for more than 10 seconds to restart it. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 28 Log into the App and go to the Device number of seconds you want to set from the page. Scroll down until you reach “Screen bright time” > Click on it. list displayed. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 31 The touchscreen may malfunction in humid conditions or when exposed to water. Restart your LifeWatch to clear any temporary software bugs. Ensure that your LifeWatch software is updated to the latest version. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 32 On the Watch Menu: Navigate to Settings > Click Reset > Click on Resume. • Perform a reset with a Force restart: Press and hold the Power key on the watch for more than 10 seconds to restart it. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 33 Log into the App and go to the Device number of seconds you want to set from the page. Scroll down until you reach “Screen bright time” > Click on it. list displayed. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 34 *Before performing the factory reset, remember that by doing this you may lose all the health data collected since the last synchronization with the mobile app. If the problem is still not resolved, contact Customer Service. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 35 How to keep your Watch Lite SE at its normal operating temperature. Helo devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not aﬀect the device's lifespan or performance.
Page 36 Please note: This option is not available from the Watch Lite SE itself. You can only turn it on via the watch menu. When Do not disturb is turned on, all notiﬁcations are turned oﬀ, but you will still be able to see the unread notiﬁcations. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 38 Install any updates to your operating system to keep up with the latest battery eﬃciency enhancements. Do not overcharge batteries. Stop charging your battery if you see or smell smoke, ﬂuid, or other odors or if your battery looks misshapen, discolored, or hot to the touch. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 39 The watch is not intended for scuba diving. Your LifeWatch has a waterproof certiﬁcation of IP68, meaning you can wear it swimming in a pool or in open water to a maximum depth of 50 meters. Copyright © 2024 Helo Health Ltd. All rights reserved...
Page 40 What if I have damaged my Watch Lite SE: Currently, under the terms of our warranty, Helo only oﬀers replacement service. Please note that any damage caused to your device won't be covered by the warranty. You can read more about the conditions of our warranty on our website.
Page 42 Ensure that Bluetooth on your device is on. Please turn Bluetooth oﬀ and then back on and restart the App on your device. The App needs to be open when weighing. Copyright © 2024 Helo Health Ltd. All rights reserved...

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Lifewatch generation 2 Watch lite se Leggera 2