HEXCAL ELEVATE User Manual

Standing desk

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Standing Desk User Manual

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Troubleshooting

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Summary of Contents for HEXCAL ELEVATE

Page 1 ® Standing Desk User Manual...
Page 3 Presented by Hexcal Indoor Systems, a Hexcal Company ®...
Page 4 Make Work Enjoyable.
Page 5: Technical Details
• WARNING: Only plug the desk into a proper • WARNING: Keep fingers and all body damage or bodily harm. Hexcal does not local outlet. Unplug the desk from the electrical parts clear of the moving desk. Check...
Page 6 In The Box...
Page 7 In the Box Box 1 Desktop (x1) With Hexcal logo and predrilled pivot holes Optional Tools (Not Included) Slotted Screwdriver Electric Screwdriver Optional. For disassembly Optional. For easier if necessary assembly...
Page 8 In the Box Box 2 Contains Part A, B, C, D Cantilever (x2) Clamp (x2) Inner Rail (x1) Outer Rail (x1) Kick Lock (x2) Rail Clip (x1) Foot (x2) Leveler for Foot (x4) Foot Screw (x8) Used to fix the Feet. M6*16mm...
Page 9 In the Box Box 2 Contains Part A, B, C, D Lifting Column (x2) Control Box (x1) Desk Controller (x1) Anti-collision Power Cable (x1) Motor Cable (x2) Desk Sensor (x1) Frame Screw (x20) Control Box Screw (x2) Desk Controller Screw (x2) Used to fix the Desk Controller Used to fix the Rails and Cantilevers.
Page 10: Assembly And Disassembly
Assembly and Disassembly...
Page 11: Assembly Process
Assembly Process Place The Desktop. Place the Desktop upside down on a blanket, or over its own packaging to protect it during the assembly. The side with pre-drilled pilot holes should be on top. Install The Rails. Place the Inner and Outer Rails on the Desktop and slide the Inner Rail into the Outer Rail.
Page 12 Assembly Process Install The Cantilevers. Slide the Cantilever over the Outer Rail tabs and align the middle marker on the Cantilever with the center of the Rail. Repeat this step on the other side. The Desktop pilot holes will align with the slots in the Cantilevers.
Page 13 Assembly Process Install The Lifting Columns Insert one Lifting Column inside the end of the Rail. Slide the column backward into the base to make sure it’s properly inserted. Repeat this step for the other Column. * The Columns are identical and can be interchangeable from one side to another.
Page 14: Electronics Assembly
Assembly Process Install The Desk Feet. Attach one Foot to one Lifting Column using (4) Foot Screw. Repeat this step for the second feet. Screw the (4) Levelers for Foot into the bottom of the Feet . *The Feet are identical and can be interchangeable from one column to another.
Page 15: Cable Management
Control Box. Insert them in the Rails as shown in the image. * More cable management accessories and tools can be purchased on www.hexcal.com Flip the Desk Over Warning: Do not flip the desk by yourself. It’s a two-person job to avoid injuries and damage to the product.
Page 16 Assembly Process Install the Desk Controller Use (2) Desk Controller Screws to attach the Desk Controller on either the left or right side of the Desktop. The pilot holes are pre-drilled. Connect the Desk Controller to the Control Box, shown on P8. Review the Controller Guide on P.13 to learn more about how to use the Award-winning Desk Controller.
Page 17: Disassembly Process
If so, it must be formed back to its original state before reassembly. If you have any questions about your Hexcal products, visit hexcal.com and contact us by sending an email to our customer service team. Web Support : hexcal.com/support...
Page 18 Desk Controller Guide...
Page 19 Desk Controller Guide The Desk Controller has three operation buttons. Desk Controller operation buttons Each button has a speciﬁc function: Symbol Description Function Reminder Setting reminders Bluetooth Connecting the Desk Control™ App via Bluetooth wireless technology ® ® Favourite Saving favourite positions Display The Desk Controller has an OLED display, which shows the height during drive of the desk and many other texts to guide the users.
Page 20 Desk Controller Guide Operate the desk panel by tilting it. 1. Tilt and hold up Desk Controller to drive desk up, press and hold down Desk Controller to drive desk down. 2. Release Desk Controller when you have reached your desired position. Tilt and hold the Desk Controller to drive the desk up Press and hold the Desk Controller to drive the desk down Desk height limits...
Page 21 Desk Controller Guide Favourite positions Saving favourite positions 1 and 2 1. Adjust desk to a preferred position. 2. Press button for two seconds. Saving favourite positions The light strip ﬂashes white two times to indicate that saving the position is in progress. The position is not saved until the light strip becomes a static white.
Page 22 Desk Controller Guide If the user adjusts the desk to another position and saves this position, it will overwrite the favourite position (1 or 2) closest to the current position. Saving favourite positions 3 and 4 1. Press button shortly to make display toggle through the four favourite positions ( with position number next to it).
Page 23 Desk Controller Guide Automatic driving to favourite positions (only possible for “Full version” with “Automatic drive” enabled in the Desk Control App) 1. Double-tap Desk Controller to let desk adjust automatically to first position in direction of double-tap. 2. To stop driving of desk between two favourite positions, simply tap Desk Controller once. Double-tap to automatically adjust the desk to a favourite position Erasing favourite positions 1.
Page 24 Desk Controller Guide Bluetooth ® Connecting Bluetooth ® 1. The apps are called “Desk Control™” and they have the following app logo in iTunes and Apple App store, Google Play store, and Microsoft Store: 2. Press button in the middle for two seconds to enable pairing mode. The display on the Desk Controller will inform about the Bluetooth ID of the desk, which is “DESK ”...
Page 25 Desk Controller Guide Reminder The reminder LED lights through the surface of the Desk Controller. The light is intended to indicate the position of the desk (sitting or standing height). The indication depends on the reminder interval chosen. Heartbeat (light strip) The heartbeat reminder is shown as a thin LED light strip.
Page 26 Desk Controller Guide Reminder intervals The number of white blocks (one, two or three) each representing an interval. The three standard intervals are: - Interval 1: Reminder after 55 minutes sitting - Interval 2: Reminder after 50 minutes sitting - Interval 3: Reminder after 45 minutes sitting The default interval is reminding after 55 minutes, which means one white block lights up.
Page 27 Desk Controller Guide Resetting the reminder 1. Press symbol for eight seconds to reset reminder to default values. After five seconds the display shows a countdown and the light strip flashes red when the reminder is reset. Reset reminder Key lock The operation of Desk Controller can be locked to prevent unintended driving of the desk.
Page 28: Troubleshooting & Faqs
Desk Controller Guide Troubleshooting/FAQs Error codes The Desk Controller shows error codes generated in the CBD6S in case of errors in the system. The most common errors loop between the error code (EXX) and the error text, check the codes below: Error codes Cause E53-E64...
Page 30: Appendix: Troubleshooting
Appendix: Troubleshooting...
Page 31: Troubleshooting
Troubleshooting Standard troubleshooting procedures Procedure 1 (P1) - Initialise the Control Box (reset) This procedure resets all Columns to the fully retracted position so that the Control Box knows where they are. Note: This is the common solution for when a desk will move down but not up. When a Control Box requires initialisation, this is how the system is programmed to behave.
Page 32 Troubleshooting Standard troubleshooting procedures Symptom Remedy System will move down but not up. 1. Initialise (see Procedure 1 (P1)). System unresponsive 1. Check Power Cable connection. (no power to display when any button is pressed). 2. Test power outlet using another device (lamp, phone charger, etc.). If any of these steps activate the digital display, 3.
Page 33 Troubleshooting Standard troubleshooting procedures Procedure 5 (P5) - Check for faulty component(s) WITHOUT error codes (no digital display on desk panel, no Bluetooth®) Symptom Remedy System will move down but not up. 1. Initialise (see Procedure 1 (P1)). System unresponsive 1.
Page 34 Troubleshooting Error codes Potential cause Remedy Error Code Name Description Position Lost The desk has an unknown position • Position error - Initialise the system (P1) and needs to be initialised • New Column added General Overload in upward • Obstruction - Check all cable connections, (P2) initialise the system (P1) Overload Up direction has occurred...
Page 35 Troubleshooting Standard troubleshooting procedures Potential cause Remedy Error Code Name Description Key Error Illegal keys pressed (handled • Hitting multiple buttons - Check Desk Controller internally in Desk Controller) simultaneously Safety missing LIN bus unit does not support • Desk Controller does not have - Try Desk Controller with more recent software version safety feature up-todate software...
Page 36 Troubleshooting Standard troubleshooting procedures Potential cause Remedy Error Code Name Description Ch3 pulse fail Channel 3 had to many pulse errors • Loose/faulty cable - Check Motor Cable connections and integrity (P2) • Hall sensor PCB - Replace Column - Initialise the system (P1) Ch4 pulse fail Channel 4 had to many pulse errors •...
Page 37 Troubleshooting Standard troubleshooting procedures Potential cause Remedy Error Code Name Description Ch4 anti-col Anti-collision triggered • Hit obstruction - Remove obstruction (P3) on channel 4 - Initialise if necessary (P1) Ch1 SLS/ Safety limit switch • Hit obstruction - Remove obstruction (P3) PIEZO activated on channel 1 - Initialise if necessary (P1)
Page 38 Troubleshooting Standard troubleshooting procedures Potential cause Remedy Error Code Name Description Ch3A short Short circuit on channel 1 • Damage to Motor Cable - Inspect Motor Cable for damage, replace if damaged [If T-splitter is used, short circuit • Damage to cable exiting Column - Inspect cable exiting Column (if applicable), on 3A] (if applicable)
Page 39 Perfect Your Workspace, Perfect Your Work.