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IBM Power PS701 Problem Determination And Service Manual
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IBM Power PS701 Problem Determination And Service Manual

IBM Power PS701 Problem Determination And Service Manual

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Power Systems
Problem Determination and Service
Guide for the
IBM Power PS701 and PS702
(8406-71Y)
IBM
GI11-9833-00

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  • Page 1 Power Systems Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y) GI11-9833-00...
  • Page 3 Power Systems Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y) GI11-9833-00...
  • Page 4 Before using this information and the product it supports, read the information in “Notices,” on page 287, “Safety notices” on page v, the IBM Systems Safety Notices manual, G229-9054, and the IBM Environmental Notices and User Guide, Z125–5823. This edition applies to IBM Power Systems servers that contain the POWER7 processor and to all associated models.

  • Page 5: Table Of Contents

    Failing function codes 151 through 2E33 . . 186 Installation guidelines . 245 Error logs . 189 System reliability guidelines . . 246 Checkout procedure . . 189 Handling static-sensitive devices . . 246 © Copyright IBM Corp. 2010, 2011...
  • Page 6 Removing the disk drive tray . . 268 Terms and conditions. . 296 Installing the disk drive tray . . 269 Removing the tier 2 management card . . 270 Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 7: Safety Notices

    Laser safety information ® servers can use I/O cards or features that are fiber-optic based and that utilize lasers or LEDs. Laser compliance IBM servers may be installed inside or outside of an IT equipment rack. © Copyright IBM Corp. 2010, 2011...
  • Page 8 Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.
  • Page 9 Observe the following precautions when working on or around your IT rack system: v Heavy equipment–personal injury or equipment damage might result if mishandled. v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v To avoid hazardous conditions due to uneven mechanical loading, always install the heaviest devices in the bottom of the rack cabinet.
  • Page 10 Also lower the leveling pads to raise the casters off of the pallet and bolt the rack cabinet to the pallet. (R002) (L001) (L002) viii Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 11 (L003) All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in compliance with IEC 60825 as a class 1 laser product.
  • Page 12 (C030) Power and cabling information for NEBS (Network Equipment-Building System) GR-1089-CORE The following comments apply to the IBM servers that have been designated as conforming to NEBS (Network Equipment-Building System) GR-1089-CORE: The equipment is suitable for installation in the following:...

  • Page 13: Chapter 1. Introduction

    Tier 1 CRU at your request, you are charged for the installation. v Tier 2 customer replaceable unit: You can install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your blade server.

  • Page 14: Notices And Statements

    The PS701 is a single-wide (expandable) blade server. The PS702 is the double-wide SMP unit (FC 8358). The PS701 and PS702 blade server is used in an IBM BladeCenter H (8852 and 7989), BladeCenter HT (8740 and 8750), or BladeCenter S (8886 and 7779) chassis unit.
  • Page 15 Front panel LEDs v Automatic server restart (ASR) v IBM Director PS701 single-wide model: v SOL through FSP v Hardware Management Console v 8-way single wide blade: 1 Socket 8 v Two Universal Serial Bus (USB (HMC) core@ 3.0 GHz...

  • Page 16: Supported Dimms

    The total memory capacity ranges for PS701 and PS702 from a minimum of 4 GB to a maximum of 256 See Chapter 3, “Parts listing, Type 8406,” on page 241 for memory modules that you can order from IBM. Memory module rules: v Install DIMM fillers in unused DIMM slots for proper cooling.

  • Page 17: Blade Server Control Panel Buttons And Leds

    Figure 1. DIMM connectors. Base unit connectors Blade server control panel buttons and LEDs Blade server control panel buttons and LEDs provide operational controls and status indicators. Note: Figure 2 shows the control-panel door in the closed (normal) position. To access the power-control button, you must open the control-panel door.
  • Page 18 Note: The enhanced service processor can take as long as three minutes to initialize after you install the BladeCenter PS701 and PS702 blade server, at which point the LED begins to flash slowly. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 19: Turning On The Blade Server

    8 Location LED: When this blue LED is lit, it has been turned on by the system administrator to aid in visually locating the blade server. The location LED can be turned off through the Web interface of the management module or through IBM Director Console. Turning on the blade server After you connect the blade server to power through the BladeCenter unit, you can start the blade server after the discovery and initialization process is complete.

  • Page 20: System-Board Layouts

    Blade server components attach to the connectors on the system board. Figure 3 shows the connectors on the base unit system board in the blade server. Figure 3. PS701 system-board connectors Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 21 Figure 4. PS702 expansion unit system-board connectors Table 2 shows connector descriptions. Table 2. PS701 and PS702 connectors Callout PS701 and PS702 blade server connectors Operator panel connector DIMM 1-4 connectors (See Figure 5 on page 10 for individual connectors.) Management card connector (P1-C17) DIMM 9-12 connectors (See Figure 5 on page 10 for individual connectors.) SAS hard disk drive connector (Px-D1)

  • Page 22: System-Board Leds

    Figure 7 on page 11 shows LEDs on the PS702 expansion unit. Figure 6. LED locations on the system board of the PS701 blade server Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 23 Figure 7. LED locations on the system board of the PS702 expansion unit Table 3 shows LED descriptions. Table 3. PS701 and PS702 LEDs Callout Unit LEDs 3V lithium battery LED DIMM 1-4 LEDs Management card LED DIMM 9-12 LEDs Light path power LED System board LED HDD LED (Px-C18-D1)
  • Page 24 Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 25: Chapter 2. Diagnostics

    Error checking hardware ranges from parity error detection coupled with processor instruction retry and bus retry, to ECC correction on caches and system buses. IBM hardware error checkers have these distinct attributes: v Continuous monitoring of system operations to detect potential calculation errors...
  • Page 26 In some circumstances, an error might require a dump to show more data. The Integrated Virtualization Manager (IVM) or Hardware Management Console (HMC) sets up a dump area. Specific IVM or HMC information is included as part of the information that can optionally be sent to IBM support for analysis.

  • Page 27: Collecting Dump Data

    Note: If you power off the blade through the management module while the service processor is performing a dump, platform dump data is lost. You might be asked to retrieve a dump to send it to IBM Support for analysis. The location of the dump data varies by operating system.

  • Page 28: Location Codes

    DIMM 16 Un-P1-C16 2.5" SAS HDD Un-P1-D1 Management Card Un-P1-C17 Battery Un-P1-E1 PCIe High Speed Expansion Card Un-P1-C20 1Xe Card Un-P1-C19 USB Port 1 (CDROM/FDD) Un-P1-T1 Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 29 Table 4. Location codes for PS701 (continued) Components Physical Location Code CRU LED USB Port 2 (CDROM/FDD) Un-P1-T2 SAS controller Un-P1-T3 Ethernet HEA0_A Un-P1-T4 Ethernet HEA0_B Un-P1-T5 Machine Location Code Utttt.mmm.sssssss Um codes are for firmware. The format is the same as for a Un location code. Um = Utttt.mmm.sssssss Firmware version Um-Y1...

  • Page 30: Reference Codes

    Service request numbers can be viewed using the AIX diagnostics CD, or various operating system utilities, such as AIX diagnostics or the Linux service aid “diagela”, if it is installed. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 31: System Reference Codes (Srcs)

    System reference codes (SRCs) System reference codes indicate a server hardware or software problem that can originate in hardware, in firmware, or in the operating system. A blade server component generates an error code when it detects a problem. An SRC identifies the component that generated the error code and describes the error.

  • Page 32: 1Xxxyyyy Srcs

    B1xxxxxx - Service processor error, such as a boot problem v B6xxxxxx - Licensed Internal Code or hardware event error v B9xxxxxx - Software installation error or IBM i IPL error. See "Recovering from IPL or system failures" in the IBM i Information Center at http://publib.boulder.ibm.com/infocenter/powersys/v3r1m5/ index.jsp?topic=/ipha5_p5/iplprocedure.htm.
  • Page 33 Table 8. 1xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 34 If the location code reported with this SRC is Un-P1, replace the base system-board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 35 Table 8. 1xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 36 “Replacing the FRU system-board and chassis assembly” on page 275. The DTRCARD symbolic CRU isolation procedure is in “Service processor problems” on page 206 Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 37 Table 8. 1xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 38 1. Go to “Checkout procedure” on page 189. concentrator 2. Replace the base system-board (Un-P1) and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 39: 6Xxxyyyy Srcs

    Table 8. 1xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 40 632CC210 Informational system log entry No corrective action is required. only. 632CC300 Media or device error Refer to the hosting partition for problem analysis. occurred. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 41 Table 9. 6xxxyyyy SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...

  • Page 42: A1Xxyyyy Service Processor Srcs

    Replace the management card, as described in or using system VPD. “Removing the tier 2 management card” on page 270 and “Installing the tier 2 management card” on page 271. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 43: Aa00E1A8 To Aa260005 Partition Firmware Attention Codes

    Table 12. A700yyyy Licensed internal code SRCs (continued) Reference Code Description Action A7004721 The World Wide Port Name (WWPN) Prefix is https://www-912.ibm.com/supporthome.nsf/ not valid. document/51455410 A7004730 Informational system log entry only. No corrective action is required. A7004740 Informational system log entry only.
  • Page 44 For a Linux operating system, boot the blade server using the stand-alone diagnostics CD or a NIM server; then, run diagnostics against the failing adapter. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 45 Table 13. AA00E1A8 to AA260005 Partition firmware attention codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...

  • Page 46: Bxxxxxxx Service Processor Early Termination Srcs

    720A Power-off reset occurred. FipsDump should be analyzed: Possible software problem Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 47: B200Xxxx Logical Partition Srcs

    B200xxxx Logical partition SRCs A B200xxxx SRC is a logical partition reference code that is related to logical partitioning. Table 15 describes system reference codes that might be displayed if system firmware detects a problem. Suggested actions to correct the problem are also listed. Note: For problems persisting after completing the suggested actions, see “Checkout procedure”...
  • Page 48 Set the partition to Normal. startup of a partition. The partition could not start at the Timed Power On setting because the partition was not set to Normal. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 49 Table 15. B2xxyyyy Logical partition SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 50 Verify that the adapter type is supported. startup of a partition. The adapter type might not be supported. B2003088 Informational system log entry only. No corrective action is required. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 51 Table 15. B2xxyyyy Logical partition SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 52 There was an error writing the partition main storage dump to the partition load source. The main store dump startup will continue. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 53 B200600A A problem occurred during the Contact IBM support. startup of a partition. The partition could not reserve the memory required for IPL. B2006012 During the startup of a partition, the Go to “Isolating firmware problems”...
  • Page 54 During the startup of a partition, a Check for server firmware updates; then, install the failure occurred; the startup will not updates if available. continue. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 55 Table 15. B2xxyyyy Logical partition SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 56 Collect the partition dump information; then, go to partition processor(s) did not start “Isolating firmware problems” on page 229. the firmware within the time-out window. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 57: B7Xxyyyy Licensed Internal Code Srcs

    Table 15. B2xxyyyy Logical partition SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 58 0602 System firmware detected an error 1. Collect the event log information. condition. 2. Go to “Isolating firmware problems” on page 229. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 59 Table 16. B7xxyyy Licensed internal code SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 60 Demand function is not available. 4710 Informational system log entry only. No corrective action is required. 4714 Informational system log entry only. No corrective action is required. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 61 (IVM) or management console to reallocate the configuration. system resources. 5302 An unsupported Preferred Operating Work with IBM support to select a supported System was detected. Preferred Operating System; then, re-IPL the system. The Preferred Operating System specified is not supported. The IPL will not continue.
  • Page 62 1. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. 2. Go to “Isolating firmware problems” on page 229. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 63 Table 16. B7xxyyy Licensed internal code SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 64 “Replacing the FRU system-board and chassis assembly” on page 275. 6991 System firmware failure Go to “Isolating firmware problems” on page 229. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 65 Table 16. B7xxyyy Licensed internal code SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...

  • Page 66: Ba000010 To Ba400002 Partition Firmware Srcs

    1. Go to “Checkout procedure” on page 189. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 67 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 68 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 69 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. BA00E830 Failure when initializing ibm,event-scan 1. Go to “Checkout procedure” on page 189. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly”...
  • Page 70 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 71 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 72 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 73 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 74 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 75 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 76 DHCP configuration files. BA01D053 DHCP::discover received a reply, but Verify that the DHCP server is properly without a message type configured. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 77 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 78 1. Go to “Checkout procedure” on page 189. watchdog timer failed. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 79 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 80 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 81 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 82 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 83 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 84 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 85 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 86 1) Go to “Checkout procedure” on page 189. 2) Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 87 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 88 “Replacing the FRU system-board and chassis assembly” on page 275. BA153002 Gigabit Ethernet adapter failure Verify that the MAC address programmed in the FLASH/EEPROM is correct. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 89 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 90 1. Go to “Checkout procedure” on page 189. contains a null character 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 91 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 92 1. Go to “Checkout procedure” on page 189. time-of-day reported an error 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 93 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 94 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 95 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 96 Failed to flash a firmware update lid Download a new firmware update image and retry the update. BA278006 Unable to unlock the firmware update Restart the blade server. lid manager Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 97 Failed to reboot the system after a Restart the blade server. firmware flash update BA278009 The operating system's server firmware Go to the IBM download site at update management tools are www14.software.ibm.com/webapp/set2/sas/ incompatible with this system. f/lopdiags/home.html to download the latest version of the service aids package for Linux.
  • Page 98 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 99 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...
  • Page 100 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 101 Table 17. BA000010 to BA400002 Partition firmware SRCs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 8406,”...

  • Page 102: Post Progress Codes (Checkpoints)

    D1513901 Created at: 2007-11-13 19:30:20 SRC Version: 0x02 Hex Words 2-5: 020110F0 52298910 C1472000 200000FF Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 103: C1001F00 To C1645300 Service Processor Checkpoints

    C1001F00 to C1645300 Service processor checkpoints The C1xx progress codes, or checkpoints, offer information about the initialization of both the service processor and the server. Service processor checkpoints are typical reference codes that occur during the initial program load (IPL) of the server. Table 19 lists the progress codes that might be displayed during the power-on self-test (POST), along with suggested actions to take if the system hangs on the progress code.
  • Page 104 1. Go to “Checkout procedure” on page 189. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 105 Table 19. C1001F00 to C1645300 checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 106 1. Go to “Checkout procedure” on page 189. progress 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 107 Table 19. C1001F00 to C1645300 checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 108 1. Go to “Checkout procedure” on page 189. progress 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 109 Table 19. C1001F00 to C1645300 checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 110 2. Replace the system-board, as described in byte (xx) will increment up from 00 to “Replacing the FRU system-board and 1F every second while it waits. chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 111: C2001000 To C20082Ff Virtual Service Processor Checkpoints

    Table 19. C1001F00 to C1645300 checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 112 1. Go to “Recovering the system firmware” on page 232. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 113 Table 20. C2001000 to C20082FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 114 1. Go to “Recovering the system firmware” on operational page 232. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 115 Table 20. C2001000 to C20082FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 116 1. Go to “Recovering the system firmware” on page 232. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 117 Table 20. C2001000 to C20082FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 118 1. Go to “Recovering the system firmware” on page 232. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 119 Table 20. C2001000 to C20082FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.

  • Page 120: Ipl Status Progress Codes

    In some cases, a server might hang (or stall) at one of these progress codes without displaying an 8-character system reference code (SRC). Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 121 Table 22 lists the progress codes that might be displayed during the power-on self-test (POST), along with suggested actions to take if the system hangs on the progress code. Only when you experience a hang condition should you take any of the actions described for a progress code. In the following progress codes, x can be any number or letter.
  • Page 122 1. Go to “Checkout procedure” on page 189. GUI package 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 123 Table 22. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 124 1. Go to “Checkout procedure” on page 189. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 125 Table 22. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 126 1. Go to “Checkout procedure” on page 189. present 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 127 Table 22. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 128 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 129 275. CA00E198 The system is rebooting to enact changes Go to “Boot problem resolution” on page 195. that were specified in ibm,client-architecture-support CA00E199 The system is rebooting to enact changes 1. Verify that: that were specified in the boot image v The bootp server is correctly configured;...
  • Page 130 1. Go to “Checkout procedure” on page 189. mode boot list 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 131 Table 22. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 132 1. Go to “Checkout procedure” on page 189. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 133 Table 22. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 134 1. Go to “Checkout procedure” on page 189. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 135 Table 22. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 136 Go to “Checkout procedure” on page 189. b. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 137 Table 22. CA000000 to CA2799FF checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.

  • Page 138: D1001Xxx To D1Xx3Fff Service Processor Dump Codes

    (POST), along with suggested actions to take if the system hangs on the progress code. Only when you experience a hang condition should you take any of the actions described for a progress code. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 139 Table 23. D1001xxx to D1xx3FFF dump codes v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 140 1. Go to “Checkout procedure” on page 189. dump if enough space) 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 141 Table 23. D1001xxx to D1xx3FFF dump codes (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 142 1. Go to “Checkout procedure” on page 189. files 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 143: D1Xx3Y01 To D1Xx3Yf2 Service Processor Dump Codes

    Table 23. D1001xxx to D1xx3FFF dump codes (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.
  • Page 144 1. Go to “Checkout procedure” on page 189. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 145 Table 24. D1xx3y01 to D1xx3yF2 checkpoints (continued) v If the system hangs on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions.

  • Page 146: D1Xx900C To D1Xxc003 Service Processor Power-Off Checkpoints

    1. Go to “Checkout procedure” on page 189. 2. Replace the system-board, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 147: Service Request Numbers (Srns)

    Service request numbers (SRNs) Service request numbers (SRNs) are error codes that the operating system generates. The codes have three digits, a hyphen, and three or four digits after the hyphen. SRNs can be viewed using the AIX diagnostics or the Linux service aid “diagela” if it is installed. Note: The “diagela”...
  • Page 148 3. If the 8-digit error and location codes were NOT reported, then run diagnostics in problem determination mode and record and report the 8-digit error and location codes for this SRN. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 149 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 651-140 Display Character test failed. Note: Diagnostic will provide this SRN but there is no action to be taken. Do not perform operator panel test from diagnostics. 651-151 152 2E2 Sensor indicates a voltage is outside the normal range.
  • Page 150 Correctable error threshold exceeded. Go to “Performing the checkout procedure” on page 190. 651-669 Correctable error threshold exceeded. Go to “Performing the checkout procedure” on page 190. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 151 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 651-66A Correctable error threshold exceeded. Go to “Performing the checkout procedure” on page 190. 651-66B Correctable error threshold exceeded. Go to “Performing the checkout procedure” on page 190. 651-674 Failed memory module. Go to “Performing the checkout procedure” on page 190. 651-675 Failed memory module.
  • Page 152 Uncorrectable memory error. Go to “Performing the checkout procedure” on page 190. 651-78B 2CC 214 Uncorrectable memory error. Go to “Performing the checkout procedure” on page 190. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 153 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 651-809 Power fault warning due to unspecified cause. Go to “Performing the checkout procedure” on page 190. 651-810 Over-voltage condition was detected. Do the following procedure before replacing any FRUs: 1.
  • Page 154 A non-critical error has been detected: intermediate or system bus address parity error. Schedule deferred maintenance. Go to “Performing the checkout procedure” on page 190. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 155 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 652-734 2C8 292 A non-critical error has been detected: intermediate or system bus data parity error. Schedule deferred maintenance. Go to “Performing the checkout procedure” on page 190. 652-735 2D2 292 A non-critical error has been detected: intermediate or system bus time-out error.
  • Page 156 Device driver indicates a hardware problem. Go to “Performing the checkout procedure” on page 190. 887-120 Device driver indicates a hardware problem. Go to “Performing the checkout procedure” on page 190. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 157 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 887-121 Ethernet transceiver test failed. Go to “Performing the checkout procedure” on page 190. 887-122 Ethernet 10 base-2 transceiver test failed. Go to “Performing the checkout procedure” on page 190. 887-123 Internal loopback test failed.
  • Page 158 “Performing the checkout procedure” on page 190. 2506-9010 Cache data associated with attached disks cannot be found. Go to “Performing the checkout procedure” on page 190. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 159 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 2506-9011 Cache data belongs to disks other than those attached. Go to “Performing the checkout procedure” on page 190. 2506-9020 Two or more disks are missing from a RAID-5 or RAID 6 Disk Array. Go to “Performing the checkout procedure”...
  • Page 160 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 161 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 252B-713 252B Adapter failure. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3.
  • Page 162 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 163 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 256D-603 256D Error Log Analysis indicates that the microcode could not be loaded on the adapter. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2.
  • Page 164 2607-108 2607 221 Enhanced Error Handling Failure on the bus for the Fibre Channel adapter card. Go to “Performing the checkout procedure” on page 190. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 165 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 2607-110 2607 Enhanced Error Handling Failure on the Fibre Channel adapter card. Replace the 8Gb PCIe Fibre Channel Expansion Card. 2607-201 2607 221 Configuration Register Test Failure for the Fibre Channel adapter card. Go to “Performing the checkout procedure”...
  • Page 166 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 167 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 2E10-201 2E10 221 Adapter configuration error. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3.
  • Page 168 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 169 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 2E14-201 2E14 221 Adapter configuration error. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3.
  • Page 170 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 171 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 2E21-201 2E21 221 Adapter configuration error. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3.
  • Page 172 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 173 Table 26. 101-711 through FFC-725 SRNs (continued) Description and Action 2E23-201 2E23 221 Enhanced Error Handling Failure 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2.

  • Page 174: A00-Ff0 Through A24-Xxx Srns

    “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 175 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A01-01x GCPU internal error. 1. Check the BladeCenter management-module event log; if an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board A01-02x CPU internal cache or cache controller...
  • Page 176 “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 177 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A02-13x I/O Host Bridge address/data parity 1. Check the BladeCenter management-module error. event log; if an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board A03-00x Error log analysis indicates an error...
  • Page 178 “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 179 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A05-04x System shutdown due to voltage 1. Check the BladeCenter management-module outside normal range. event log; if an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2.
  • Page 180 “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 181 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A0D-06x Service Processor reports unknown 1. Check the BladeCenter management-module communication error. event log; if an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board A0D-07x Internal service processor firmware...
  • Page 182 “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 183 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A10-200 The resource was marked failed by the 1. Check the BladeCenter management-module platform. The system is operating in event log; if an error was recorded by the degraded mode. system, see “POST progress codes (checkpoints)”...
  • Page 184 “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 185 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A12-03x A non-critical error has been detected, a 1. Check the BladeCenter management-module correctable error threshold exceeded. event log; if an error was recorded by the system, see “POST progress codes (checkpoints)”...
  • Page 186 “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 187 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A13-02x A non-critical error has been detected, 1. Check the BladeCenter management-module an I/O bus data parity error. event log; if an error was recorded by the system, see “POST progress codes (checkpoints)”...
  • Page 188 “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 189 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A15-05x Sensor indicates an abnormally high 1. Make sure that: internal temperature. a. The room ambient temperature is within the system operating environment. b. There is unrestricted air flow around the system.
  • Page 190 “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 191 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A15-50x Recoverable errors on resource indicate 1. If repair is not immediately available, reboot a trend toward an unrecoverable error. and the resource will be deconfigured; However, the resource could not be operations can continue in a degraded mode.
  • Page 192 “POST progress codes (checkpoints)” on page 90. 2. If no entry is found, Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 193 Table 28. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A1D-23x A non-critical error has been detected: 1. Check the BladeCenter management-module Loss of heart beat from Service event log; if an error was recorded by the Processor. system, see “POST progress codes (checkpoints)”...

  • Page 194: Scsd Devices Srns (Ssss-102 To Ssss-640)

    1. Some SRNs might have 4 digits rather than 3 digits after the dash (–). 2. The ssss before the dash (–) represents the 3 digit or 4 digit SCSD SRN. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 195 Table 29. ssss-102 through ssss-640 SRNs Description and action ssss-102 ssss An unrecoverable media error occurred. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2. Replace any parts reported by the diagnostic program. 3.
  • Page 196 2. Replace any parts reported by the diagnostic program. 3. Replace the system board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 197 Table 29. ssss-102 through ssss-640 SRNs (continued) Description and action ssss-129 252B ssss Error log analysis indicates a SCSD bus problem. software 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 90. 2.

  • Page 198: Failing Function Codes 151 Through 2E33

    Note: If more than one pair of memory DIMMs are reported missing: 1. Replace the memory DIMM at the physical location code that is reported 2. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 199 Table 30. Failing function codes 151 through 2E33 (continued) Description and notes System-board and chassis assembly System-board and chassis assembly System-board and chassis assembly Ethernet network problem System-board and chassis assembly System-board and chassis assembly (Host – PCI bridge problem) System-board and chassis assembly (PCI –...
  • Page 200 QLogic 8Gb Fibre Channel 1Xe PCI-Express Expansion Card (CIOv) 2E15 Qlogic 8Gb PCI-E FC Blade Expansion Adapter 2E21 QLogic 10Gb FCoCEE daughtercard 2E22 QLogic 10Gb FCoCEE daughtercard 2E33 Gigabit Ethernet-SX CFFh Adapter Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 201: Error Logs

    Error logs ™ The power-on self-test (POST), the POWER Hypervisor (PHYP), and the service processor write errors to the BladeCenter management module event log. Select the Monitors > Event Log option in the management module Web interface to view entries that are currently stored in the management-module event log.

  • Page 202: Performing The Checkout Procedure

    1. Perform the AIX online diagnostics, see “Starting AIX concurrent diagnostics” on page 192. Record any diagnostic results and see the “Service request numbers (SRNs)” on page 135 to identify the failing component. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 203 Select the resources to be tested and record any SRNs; then go to “Service request numbers (SRNs)” on page 135. This ends the Linux procedure. For more information about installing and using all supported operating systems, search the IBM Support Site. Chapter 2. Diagnostics...

  • Page 204: Verifying The Partition Configuration

    SOL is enabled for the blade server. v The CD or DVD drive is selected as the first boot device for the blade server. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 205: Starting Stand-Alone Diagnostics From A Nim Server

    4. Insert the stand-alone diagnostics CD into the CD or DVD drive. 5. Turn on the blade server and establish an SOL session. Note: It can take from 3 to 5 minute to load the stand-alone diagnostics from the CD. Please be patient.

  • Page 206: Using The Diagnostics Program

    When the task is complete, press F3 to return to the Task Selection List menu. If you want to run another test, press F3again to return to the Function Selection menu. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 207: Boot Problem Resolution

    3. When testing is complete, press F3 until the Diagnostic Operating Instructions screen is displayed; then press F3 again to exit the diagnostic program. Boot problem resolution Depending on the boot device, a checkpoint might be displayed in the list of checkpoints in the management module for an extended period of time while the boot image is retrieved from the device.

  • Page 208: Troubleshooting Tables

    If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a similar problem has occurred. trained service technician. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 209: Drive Problems

    Drive problems Identify hard disk drive problem symptoms and what corrective actions to take. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.

  • Page 210: Management Module Service Processor Problems

    If the DIMM was disabled by the POST, obtain the eight-digit error code and location code and replace the failing DIMM. 3. Reseat the DIMM. 4. Replace the DIMM. 5. Replace the system-board Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 211: Microprocessor Problems

    Microprocessor problems Identify microprocessor problem symptoms and what corrective actions to take. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.
  • Page 212 If the value is xxxx 0100, the location code is P1-C12. 4. Reseat the device that you just installed. 5. Replace the device that you just installed. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 213: Optional Device Problems

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action An IBM optional device that 1. Make sure that: was just installed does not v The option is designed for the blade server. See the ServerProven list at work.
  • Page 214 2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board. 3. Verify the Power button is working correctly. 4. Ensure local power control for the blade server is enabled. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 215: Power Hypervisor (Phyp) Problems

    3. Check the bus and I/O adapter allocations for the partition. Verify that the partition has load source and console I/O resources. 4. Check the IPL mode of the system or failing partition. 5. For further assistance, contact IBM Support. Chapter 2. Diagnostics...
  • Page 216 3. Install new memory DIMMs, as described in “Installing a memory module” on page 260. See “Supported DIMMs” on page 4 for more information. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 217 3. Install new memory DIMMs, as described in “Installing a memory module” on page 260. See “Supported DIMMs” on page 4 for more information. NEXTLVL Contact IBM Support. Symbolic CRU PIOCARD The hardware that 1. Collect the error log information.

  • Page 218: Service Processor Problems

    2 and 3: (SN#YL31W7120029) SYS F/W: CEC Hardware VPD. See procedure FSPSP07, FSPSP28 then FSP0200 (50000014 B15A3303 XX 44444444 55555555 66666666 77777777 888888888 99999999) Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 219 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.
  • Page 220 DIMM pairs, then continue with the next step. v No: This ends the procedure. 5. Replace the system-board and chassis assembly. This ends the procedure. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 221 2. If the problem persists, replace the system board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 275. FSPSP06 The service processor Contact IBM Support. reported a suspected intermittent problem. Chapter 2. Diagnostics...
  • Page 222 [-timezone TZ] 2. If the problem persists, replace the battery, as described in “Removing the battery” on page 266 and “Installing the battery” on page 267. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 223 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.
  • Page 224 5. If an A1xx SRC has not remained more than 40 minutes, call IBM Support. FSPSP16 Save any error log Contact IBM Support. and dump data and contact your next level of support for assistance. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 225 Vital Product 2. Call IBM Support to find out what CRU the resource ID represents. Data (VPD) table. 3. Replace the CRU that the resource ID represents. Chapter 2. Diagnostics...
  • Page 226 1. Set the enclosure feature code using SMS, which automatically resets the service processor. 2. If the problem persists, call IBM Support. If you do not see your reason code listed, call IBM Support. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 227 7. FSPSP38 The system has Replace the CRU that is called out before this FSPSP38 call. If the CRU detected an error that you replace does not correct the problem, call IBM Support. within the JTAG path. FSPSP42 An error Contact IBM Support.
  • Page 228 If the CRUs called out before this procedure do not fix the problem, detects a connection contact IBM Support. problem between a processor chip and a GX chip. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 229 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.
  • Page 230 4. If the cooling components are functioning correctly, replace the system board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 231 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.
  • Page 232 Replace the system board and chassis assembly, as described in Symbolic CRU component is one of “Replacing the FRU system-board and chassis assembly” on page 275. the memory controllers. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 233 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.
  • Page 234 6. If the BladeCenter unit is functioning normally, but the 1xxx2647 problem persists, replace the system board and chassis assembly, as described in “Replacing the FRU system-board and chassis assembly” on page 275. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 235: Software Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.

  • Page 236: Universal Serial Bus (Usb) Port Problems

    Before working inside the blade server to view light path diagnostic LEDs, see theSafety topic and the “Handling static-sensitive devices” on page 246 guidelines. If an error occurs, view the light path diagnostic LEDs in the following order: Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 237 1. Look at the control panel on the front of the blade server. See “Blade server control panel buttons and LEDs” on page 5. v If the information LED is lit, it indicates that information about a suboptimal condition in the blade server is available in the management-module event log.

  • Page 238: Light Path Diagnostics Leds

    An error has occurred that is not represented or the service processor has failed. by a light path diagnostics LED. Check the management-module event log for information about the error. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 239 Table 36. Light path diagnostic LED descriptions (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.
  • Page 240 I/O expansion card” on page 262. 3. Replace the I/O expansion option. See “PCI expansion card (PIOCARD) problem isolation procedure” on page 199 for more information. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 241: Isolating Firmware Problems

    Table 36. Light path diagnostic LED descriptions (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8406,” on page 241 to determine which components are CRUs and which components are FRUs.

  • Page 242: Restore Vfchost Map Data

    After you replace physical components on your blade server, you must review the virtual Fibre Channel vfchost mapping. If the vfchost mapping has changed after component replacement, you must restore the mapping. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 243 To restore vfchost data, you must have first saved the original vfchost data and the physical Fibre Channel adapter (fcs) location code information. For information, see “Save vfchost map data” on page 229. To restore the vfchost mapping data, use the third field of the Fibre Channel adapter (fcs) location codes, which is the serial number field, and compare the new Fibre Channel adapter (fcs) location codes to the original location codes.

  • Page 244: Recovering The System Firmware

    5. Restart the blade server. 6. Verify that the system starts from the TEMP image, as described in “Verifying the system firmware levels” on page 233. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 245: Recovering The Temp Image From The Perm Image

    1. Start the diagnostics program. See “Running the diagnostics program” on page 192. The online BladeCenter information center is available in the IBM BladeCenter Information Center at http://publib.boulder.ibm.com/infocenter/bladectr/documentation/index.jsp. 2. From the Function Selection menu, select Task Selection and press Enter.

  • Page 246: Committing The Temp System Firmware Image

    “Solving shared media tray problems” on page 235. 9. Check for network connection problems, as described in “Solving shared network connection problems” on page 236. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 247: Solving Shared Media Tray Problems

    10. Check for power problems, as described in “Solving shared power problems” on page 237. 11. Check for video problems, as described in “Solving shared video problems” on page 238. Solving shared media tray problems Problems with BladeCenter shared resources might appear to be in the blade server, but might actually be a problem in a BladeCenter unit media tray component.

  • Page 248: Solving Shared Network Connection Problems

    Problems with BladeCenter shared resources might appear to be in the blade server, but might actually be a problem in a BladeCenter unit network connection resource. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 249: Solving Shared Power Problems

    To check the general function of shared BladeCenter network connection resources, perform the following procedure. 1. Verify that the network cables are securely connected to the I/O module. 2. Verify that the network cables are securely connected to the I/O module. 3.

  • Page 250: Solving Shared Video Problems

    Problems with BladeCenter shared resources might appear to be in the blade server, but might actually be a problem in a BladeCenter unit video component. Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, see the information that comes with the monitor for instructions for adjusting and testing the monitor.

  • Page 251: Solving Undetermined Problems

    Solving undetermined problems When you are diagnosing a problem in the PS701 and PS702 blade server, you must determine whether the problem is in the blade server or in the BladeCenter unit. v If all of the blade servers have the same symptom, it is probably a BladeCenter unit problem; for more information, See the online information or the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit.

  • Page 252: Calling Ibm For Service

    Adapters and attachments, in the same locations v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 253: Chapter 3. Parts Listing, Type 8406

    The parts listing identifies each replaceable part and its part number. Figure 10 shows replaceable components that are available for the PS701 and PS702 blade server. Figure 10. Parts illustration, Type 8406. PS701 and PS702 base unit with cover. © Copyright IBM Corp. 2010, 2011...
  • Page 254 Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your blade server.
  • Page 255 OEM Bezel assembly with control panel 46K4683 Bezel assembly for expansion unit (PS702) 46K5640 Service Label 46K5886 IBM FRU/CRU Label 46K5889 OEM IBM FRU/CRU Label 46K5890 Cover warning label 90P4799 Miscellaneous parts kit 32R2451 3.0V Battery 33F8354 RFID Tag for North America, Latin America, Asia...
  • Page 256 Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 257: Chapter 4. Removing And Replacing Blade Server Components

    Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your blade server.

  • Page 258: System Reliability Guidelines

    If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 259: Removing The Blade Server From A Bladecenter Unit

    Removing the blade server from a BladeCenter unit Remove the blade server from the BladeCenter unit to access options, connectors, and system-board indicators. Figure 11. Removing the blade server from the BladeCenter unit Attention: v To maintain proper system cooling, do not operate the BladeCenter unit without a blade server, expansion unit, or blade filler installed in each blade bay.

  • Page 260: Installing The Blade Server In A Bladecenter Unit

    Reinstall a blade server in the same blade bay to preserve configuration information and update options that are established by blade bay. Reinstalling into a different blade bay can have unintended consequences, which might include re-configuring the blade server. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 261: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 customer-replaceable units (CRUs) is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this documentation might differ slightly from your hardware.
  • Page 262 Hazardous energy is present when the blade server is connected to the power source. Always replace the blade server cover before installing the blade server. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 263: Installing And Closing The Blade Server Cover

    Installing and closing the blade server cover Install and close the cover of the blade server before you insert the blade server into the BladeCenter unit. Do not attempt to override this important protection. Figure 14. Installing the cover Statement 21 CAUTION: Hazardous energy is present when the blade server is connected to the power source.

  • Page 264: Removing The Expansion Unit

    6. Pivot the expansion unit ( 1 in Figure 16 on page 253) up on the cover pins of the base unit ( 2 ). Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 265: Installing The Expansion Unit

    Figure 16. Removing the expansion unit 7. Lift the expansion unit ( 1 in Figure 16) from the blade server base unit and store it for future use. 8. If you are not installing another expansion unit, replace the expansion connector cover ( 3 in Figure 16).
  • Page 266 8. To access the expansion blade retention thumb screw (shown by 4 in Figure 18). Figure 18. Expansion blade retention screw Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 267: Removing The Bezel Assembly

    9. Tighten the thumb screw ( 4 ) by rotating the screw clockwise until the connection between the expansion unit and the base unit is secure. Stop tightening when firm resistance is detected. 10. Install and close the blade server cover. See “Installing and closing the blade server cover” on page 251.

  • Page 268: Installing The Bezel Assembly

    4. Install the blade server into the BladeCenter unit. See “Installing the blade server in a BladeCenter unit” on page 248. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 269: Removing A Drive

    Removing a drive You can remove the SAS hard disk drive in either the base unit or the expansion unit. Figure 21. Removing a drive Perform the following procedure to remove the drive. 1. Back up the data from the drive to another storage device. 2.
  • Page 270 Hazardous energy is present when the blade server is connected to the power source. Always replace the blade server cover before installing the blade server. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 271: Removing A Memory Module

    8. Install the blade server into the BladeCenter unit. See “Installing the blade server in a BladeCenter unit” on page 248. Removing a memory module You can remove a very low profile (VLP) dual-inline memory module (DIMM). 1. Read the Safety topic and the “Installation guidelines” on page 245. 2.

  • Page 272: Installing A Memory Module

    To install a DIMM, complete the following steps: 1. Read the Safety topic and the “Installation guidelines” on page 245. 2. Read the documentation that comes with the DIMMs. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 273 3. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit. See “Removing the blade server from a BladeCenter unit” on page 247. 4. Carefully lay the blade server on a flat, static-protective surface, with the cover side up. 5.

  • Page 274: Removing And Installing An I/O Expansion Card

    You can remove a CIOv form-factor expansion card from the 1Xe connector. Figure 25. Removing a CIOv form factor expansion card from the 1Xe connector Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 275: Installing A Ciov Form-Factor Expansion Card

    1. Read the Safety topic and the “Installation guidelines” on page 245. 2. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit. See “Removing the blade server from a BladeCenter unit” on page 247. 3.

  • Page 276: Removing A Combination-Form-Factor Expansion Card

    BladeCenter unit. See “Removing the blade server from a BladeCenter unit” on page 247. 3. Open and remove the blade server cover. See “Removing the blade server cover” on page 249. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 277: Installing A Combination-Form-Factor Expansion Card

    4. Remove the horizontal (CFFh) CFFe expansion card 2 . a. Pull up on the camming lever to disengage the card from the high-speed PCI-Express connector. b. Gently pivot the card up and out of the expansion card standoff 3 on the system board. c.

  • Page 278: Removing The Battery

    Note: After you remove the battery, press gently on the clip to make sure that the battery clip is touching the base of the battery socket. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 279: Installing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

  • Page 280: Removing The Disk Drive Tray

    Removing the disk drive tray You can remove the disk drive tray. Figure 31. Removing the disk drive tray Perform the following procedure to remove the disk drive tray. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 281: Installing The Disk Drive Tray

    1. Read the Safety topic and the “Installation guidelines” on page 245. 2. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit. See “Removing the blade server from a BladeCenter unit” on page 247. 3.

  • Page 282: Removing The Tier 2 Management Card

    Removing the tier 2 management card You can remove this tier 2 CRU yourself or request IBM to remove it, at no additional charge, under the type of warranty service that is designated for the blade server. Remove the management card to replace the card or to reuse the card in a new system board and chassis assembly.

  • Page 283: Installing The Tier 2 Management Card

    Installing the tier 2 management card You can install this tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the blade server. Use this procedure to install the management card into the currently installed system board.

  • Page 284: Obtaining A Powervm Virtualization Engine System Technologies Activation Code

    Obtaining a PowerVM Virtualization Engine system technologies activation code After you replace the management card, you must reenter the activation code for the PowerVM function to enable virtualization. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 285 Go to step 3. 3. By using IBM Systems Director Management Console (SDMC): a. On the Welcome page, click Resources. b. Expand Hosts, and select the destination host. c. Click Actions, and select System Configuration > Capacity on Demand (CoD).
  • Page 286 For IVM command-line interface (CLI), complete the following steps: a. In an IVM session, enter the following command to activate the 34-character VET activation code. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 287: Replacing The Fru System-Board And Chassis Assembly

    If this system is managed by an Integrated Virtualization Manager (IVM), back up the partition profile data. Using the IVM command line, enter the bkprofdata command. For more information about the bkprofdata command, see IVM bkprofdata command (http://pic.dhe.ibm.com/ infocenter/powersys/v3r1m5/topic/p7hcg/bkprofdata.htm).
  • Page 288 Hazardous energy is present when the blade server is connected to the power source. Always replace the blade server cover before installing the blade server. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 289 If this system is managed by an IVM, turn on the blade server, then restore the partition profile data. Using the IVM command line, enter the rstprofdata command. For more information about the rstprofdata command, see IVM rstprofdata command (http://pic.dhe.ibm.com/infocenter/ powersys/v3r1m5/topic/p7hcg/rstprofdata.htm).
  • Page 290 Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 291: Chapter 5. Configuring

    PS701 and PS702 blade server. Updating the firmware IBM periodically makes firmware updates available for you to install on the blade server, the management module, or expansion cards in the blade server. Important: To avoid problems and to maintain proper system performance, always verify that the blade server BIOS, service processor, and diagnostic firmware levels are consistent for all blade servers within the BladeCenter unit.

  • Page 292: Configuring The Blade Server

    The POST indicators are the words Memory, Keyboard, Network, SCSI, and Speaker that are displayed as each component is tested. You can then select configuration utilities from the POST menu. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 293: Using The Sms Utility

    v System management services (SMS) Use the system management services (SMS) utility to view information about your system or partition and to perform tasks such as setting up remote IPL, changing self configuring SCSI device (SCSD) settings, and selecting boot options. The SMS utility can be used for AIX or Linux partitions. See “Using the SMS utility”...

  • Page 294: Creating A Ce Login

    Two Ethernet controllers are integrated on the blade server system board. You must install a device driver to enable the blade server operating system to address the Ethernet controllers. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 295: Blade Server Ethernet Controller Enumeration

    For device drivers and information about configuring Ethernet controllers, see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the blade server. For updated information about configuring the controllers, see http://www.ibm.com/systems/support/. The Ethernet controllers in your blade server support failover, which provides automatic redundancy for the Ethernet controllers.

  • Page 296: Mac Addresses For Host Ethernet Adapters

    Logical HEA ports MAC +4 to MAC +16 00:1A:64:44:0ed4 MAC +17 00:1A:64:44:0ec8 to Logical HEA port Same as last MAC address 00:1A:64:44:0ed4 on the label Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 297: Configuring A Raid Array

    528 bytes to 512 bytes. Updating IBM Director If you plan to use IBM Director to manage the blade server, you must check for the latest applicable IBM Director updates and interim fixes.
  • Page 298 Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 299: Appendix. Notices

    All statements regarding the manufacturer's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only. © Copyright IBM Corp. 2010, 2011...

  • Page 300: Trademarks

    IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at Copyright and trademark information at www.ibm.com/legal/copytrade.shtml.

  • Page 301: Electronic Emission Notices

    Class A Notices The following Class A statements apply to the IBM servers that contain the POWER7 processor and its features unless designated as electromagnetic compatibility (EMC) Class B in the feature information.
  • Page 302 Declaration: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may need to perform practical action. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 303: Electromagnetic Interference (Emi) Statement - Taiwan

    Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user will be required to take adequate measures. IBM Taiwan Contact Information: Electromagnetic Interference (EMI) Statement - Korea Appendix. Notices...

  • Page 304: Germany Compliance Statement

    IBM-Allee 1, 71139 Ehningen, Germany Tel: +49 7032 15-2937 email: tjahn@de.ibm.com Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)

  • Page 305: Class B Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM-authorized dealers. IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment.
  • Page 306 VCCI Statement - Japan Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline (products less than or equal to 20 A per phase) Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 307 Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung von IBM verändert bzw.

  • Page 308: Terms And Conditions

    PUBLICATIONS. THESE PUBLICATIONS ARE PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. Power Systems: Problem Determination and Service Guide for the IBM Power PS701 and PS702 (8406-71Y)
  • Page 309 Appendix. Notices...
  • Page 310 IBM® Printed in USA GI11-9833-00...

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