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OfficeServ SVMi-20E Quick Start Manual

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OfficeServ
Programming Overview
Table of Contents
Auto Configuration
1
Quick Setup
System Administrations
The Subscriber
The System Administrator
The Applications Administrator
The Subscriber Administrator
Programming Methods
2
The Screen Interface
Knowledge Requirements
Equipment Requirements
Using the Screen Interface
Logging In
Getting Help
Facility and Screen Movement Keys
Editing and Moving within a Field
Navigation
DTMF System Administration
Accessing DTMF System Administration
Edit System Prompts
Subscriber Administration
Manual Mode Selection
DTMF System Shut Down
Modem Login
SVMi-20E
Home Page
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Summary of Contents for OfficeServ SVMi-20E

  • Page 1 Home Page Table of Contents OfficeServ SVMi-20E Programming Overview Table of Contents Auto Configuration Quick Setup System Administrations The Subscriber The System Administrator The Applications Administrator The Subscriber Administrator Programming Methods The Screen Interface Knowledge Requirements Equipment Requirements Using the Screen Interface...
  • Page 2 Home Page Table of Contents Table of Contents SVMi-20E Programming Categories Subscriber Options Administration Options Phone Systems Options MMC Reference Chart SVMi-20E Directory Structure The Table Files PMT (Prompts) MSG (Messages) MBX (Mailboxes) TEMP SOCKETS BICOM Defaulting the Configuration...

  • Page 3: Auto Configuration

    System Administrator. System Administration can also be broken up into several levels. These levels are as follows: The Subscriber A subscriber is someone who has an extension and/or mailbox on the SVMi-20E system. Each subscriber has con- trol over individual options associated with their mailbox and extension settings.

  • Page 4: The System Administrator

    This is the highest level Administration. It is the responsibility of the installing Technician to install and program the SVMi-20E to suit the customer's requirements. This includes initial set up and creation of the customer database. The Technician will use the Screen Interface to program and set up the SVMi-20E.

  • Page 5: Programming Methods

    System Administration, and DTMF Subscriber Administration. The Screen Interface Most of the programming is achieved using a PC attached to the SVMi-20E serial (SIO) or LAN ports . This makes use of a graphical user interface (GUI), and is considered necessary for initial set up.
  • Page 6 After connecting the terminal equipment press 'Ctrl+L' to clear and refresh the screen.You will see a status of the current operating condition including the status of each port and some general system data. The main screen of the SVMi-20E looks like this and shows port activity and general statistics. Logging In To log into the system press the ESCAPE key and enter the password, the default password is 0000.

  • Page 7: Getting Help

    Home Page Table of Contents Programming Methods Getting Help The key-strokes available to you during editing can be viewed by pressing F1, and are as follows: Facility and Screen Movement Keys Editing and Moving within a Field...

  • Page 8: Dtmf System Administration

    To access the DTMF System Administration mode: 1) Call the SVMi-20E and from the Main Menu press the '#' key followed by 3 zeros. If you are answered by a prompt to enter your password you are in a mailbox and must first press ',' to reach the Main Menu.

  • Page 9: Subscriber Administration

    Automatic Scheduling - automatically follow the system Schedule Table DTMF System Shut Down This allows you to do a proper shut down of the SVMi-20E when you do not have access via a PC Terminal and you need to reboot the switch.
  • Page 10 This allows you to log in remotely from another location with a PC Terminal and access System Administration. Call a phone number that has been programmed to ring directly into and be answered by the SVMi-20E, and access the System Administration Menu.

  • Page 11: Administration Options

    Note that if the SVMi-20E card is being installed in an existing system (a system that did not previously have an SVMi-20E), you will have to use MMC 806 to pre install the card and MMC 724 to assign extension numbers to each SVMi-20E port.
  • Page 12 Home Page Table of Contents SVMi-20E Programming Categories MMC Reference Chart The following is a chart listing system MMCs relating to the SVMi-20E. MMC 102: Call Forward MMC 110: Station On/Off MMC 207: Assign VM/AA Port MMC 308: Assign Background Music On Hold...
  • Page 13 However the file is loaded into memory and is working properly. If you do a proper shut down or run maintenance the SVMi-20E will save the Trunk.TBL resident in memory to the hard drive and you can then view it's contents.
  • Page 14 MSG Directory (Messages) All Voice Message data is located in the \Msg\ *.* files. In the SVMi-20E FaxMail messages are also stored here. On the SVMi-20E, all Announcements and Fax Document data are stored in the MSG directory as well.
  • Page 15 MSG Directory (Messages) All Voice Message data is located in the \Msg\ *.* files. In the SVMi-20E FaxMail messages are also stored here. On the SVMi-20E, all Announcements and Fax Document data are stored in the MSG directory as well.

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