Advertisement
We provided 12 months warranty for this smart video doorbell. If you have any questions, please feel free to send us direct messages on Amazon or emails at service@iegeek.com. We will reply to you in a 24-hour manner.
Tips:
Note: The doorbell works with both 12V-24V AC and 12V DC hardware power source. Either wire can be connected to either terminal. The cable order doesn't matter.
Tips: Please turn on 2 permissions below when use this APP at the first time.
![]() | Solid Red Device is abnormal. | ![]() | Solid Blue Successfully connected to WiFi network. |
![]() | Flashing Red Slowly Ready for WiFi configuration. | ![]() | Flashing Blue Quickly Firmware is upgrading. |
![]() | Flashing Red Quickly Device is connecting to WiFi. | ![]() | Nothing Power failure/ Status light is turned off in doorbell Settings. |
PIR 'Motion Detection' is on by default and the default sensitivity is 'Medium', but it is adjustable.
Alert settings steps: 'Setting (...) > 'Alarm Settings' >'Motion Detection'.
Tips: The detecting distance is 4 meters (13ft).
Sensitivity | Detecting Distance(For moving objects) |
Low | Up to 2 meters(7 ft) |
Medium | Up to 4 meters(13 ft) |
High | Up to 6 meters(20 ft) |
Note: Higher sensitivity offers longer detecting distance, but it would lead to more false alarms. You are advised to set up the sensitivity level to 'Medium' when you install the doorbell outdoor.
When you have a sharing, please make sure the APP account is registered in the same regions. Otherwise, you won't share successfully. Other users can only live view & playback. All users can receive doorbell calls and alarm notifications (Need to open 'receive notifications' Sharing Steps: Settings (...) --> Device Share --> Tap on 'Add '--> Choose 'Scan QR Code' / 'Account' share
Method 1: Sharing by account searching Tap on "Account' --> Type in account ID -> Confirm Sharing ->Friends accept sharing.
Method 2: Sharing by QR code scanning Tap on 'Scan QR code ' --> Scan friends' QR code -> Confirm Sharing--> Friends accept sharing. find out their OR codes Note: The new users can in the App, and let the administrator scan the QR Code and share device.
How to find your QR code? ( Run 'CloudEdge App' --> Tap on Tap on Tap on My QR Code" --> Let the administrator scan your QR Code
Your doorbell comes with Event recording by default. It will record visitor calls and motion detection events. You can also enable Full day recording in the Settings -> SD Card.
Tap History to play the videos recorded in the Micro SD card.
NOTE:
The video doorbell works with 12V DC power source (power adapter provided), as well as an existing 12V—24V AC hardware power source. It enables you to make use of your legacy doorbell wiring for retro-fit installation.
NOTE:
For retro-fit installation, you need to bypass your indoor mechanical chime so as to provide sufficient power for the new video doorbell.
To replace your existing doorbell and mechanical chime, please follow below installation steps:
Hardware your doorbell with the provided DC12V power adapter.
Mark the screw holes location for doorbell installation.
Drill a hole on the wall and lead the adapter wires out from inside.
Lead the adapter wires through the brackets and install the brackets.
Attach the wires to the screws on the rear of the doorbell.
Attach your doorbell to the brackets and secure it with the security screw.
Plug the indoor adapter to your AC outlet to supply power. All set!
No. | Description | Solution and Operation |
1 | Unable to connect |
|
2 | Reset succeed or not |
|
3 | Change to a new network |
|
4 | Alarm picture without people |
|
5 | No alarm push | Enable CloudEdge APP notification in mobile setting |
6 | No alarm video record | Please insert SD card |
7 | Device offline | Check if the network transferring fluency processes well |
8 | Browse video delay | Check the Wi-Fi network; the distance between the doorbell and the router should not be too far |
VIDEO DOORBELL
INDOOR CHIME
No, this video doorbell requires constant hardware power supply. Compared to battery powered doorbells, this wired video doorbell has more advanced features, like supporting full day recording, no delay quick response to visitor calls, and smaller in dimension, fitting into narrow door frames.
How to connect the hardware to the doorbell? Does the cable order matter?
Your doorbell works with both DC 12V and AC 12V 24V hardware power source. There are 2 terminal screws on the rear of your doorbell, and you can connect each wire to each power terminal screw. The cable order doesn't matter.
I found a Micro USB port near the Micro SD Slot, what's it for?
You can power up the doorbell by the Micro USB port, using an USB compatible charger and cable. It is designed mainly for product testing in the factory.
The video doorbell works with any 2.4GHz wireless Wi-Fi router, mesh system or modems. In outfield test, it works well in most 3000sqft houses. The Wi-Fi range may vary because of different WiFi transmit power, transmission distance and wall blocks in between.
I installed my video doorbell, but the video or audio quality is poor.
In live view interface, WiFi status will be listed. It is suggested to ensure the Wi-Fi status be more than 70%, so as to get your doorbell work as expected. If you think your problem is caused by ow Wi-Fi signal strength, try moving your Wi-Fi router closer, or add one Wi-Fi Booster to extend your Wi-Fi range.
Does the video doorbell work with existing indoor mechanical chime?
No. The doorbell comes with an USB compatible wireless chime to notify people when your visitor presses the doorbell button. If you have an existing indoor chime, please use the provided jumper to bypass the existing chime, so as to provide sufficient power to the new video doorbell.
How many wireless chimes can be paired with one video doorbell?
You can add as many wireless chimes as your wish on one video doorbell.
Yes it does. Go to Settings - Alarm Setting - Motion detection - Alarm Area. Use your finger tips to draw one or more customized motion detection zones and save your settings, and the orange zones are motion detection zones.
How does the video doorbell detect the motions? Can motion detection be disabled?
The doorbell camera detects motion through the full-image pixel contrast, it will further undergo a human-shape detection to reduce false alarm rate. You can adjust the motion detection sensitivity, customize detection zone, schedule alarm intervals and disable motion detection accordingly due to various user scenarios.
Your doorbell support Micro SD card storage as well as Cloud storage. You can activate the Cloud storage service in App. There is a 7-day free Cloud recording trial service. Please note that cloud storage only support event recording but not full day recording.
We want to personally reach out and thank you for purchasing from our Amazon store. Selling on Amazon is what we do to support our family, and product reviews are the lifeblood of our business. It would mean a lot to us if you could take one minute to help share the love by leaving us an honest review via the link below:
www.amazon.com/ryp
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Advertisement
Need help?
Do you have a question about the Bell J5 and is the answer not in the manual?
Questions and answers