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SPHINX 1U-s Field Replacement Manual

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Field Replacement Guide
For models: 1U-s, 2U, 2U-s, 3U, 3U-s, 3U-n, 3U-ns, NS, CS, ES, and WS
Updated: January 2019

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Summary of Contents for SPHINX 1U-s

  • Page 1 Field Replacement Guide For models: 1U-s, 2U, 2U-s, 3U, 3U-s, 3U-n, 3U-ns, NS, CS, ES, and WS Updated: January 2019...
  • Page 2 SPHiNX is registered trademark of ETI\SPHiNX Inc. All other trademarks are the property of their respective owners. ETI\SPHiNX Inc. makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ETI\SPHiNX Inc. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    Powering down the appliance Installing the new appliance Installing the appliance in the rack Reconnecting the appliance Back of the 1U-s appliance Back of the 2U and 2U-s appliance Back of the 3U and 3U-n appliance Back of the 3U-s and 3U-ns appliance...
  • Page 4 Replacing a power supply Replacing a disk drive Replacing a drive in the 2U, 3U, or 3U-n Replacing a drive in the 1U-s, 2U-s, 3U-s, or 3U-ns Replacing a drive in the CS, ES, or WS Replacing an SSD Replacing a horizontal HBA...

  • Page 5: Preface

    (VTL). For every host connection to ETI\SPHiNX, the host system “sees” a tape drive or virtual tape library. Data can be migrated to physical tape for archival storage or disaster recovery, if long-term backup copies are required.

  • Page 6: Related Documentation

    Configuration Guide is designed to help you configure SPHiNX after initial deployment. Turn to the Configuration Guide to learn how to back up SPHiNX and create a system restore image, which are essential prerequisites to replacing your SPHiNX appliance.

  • Page 7: Replacing A Sphinx Chassis

    Work space that is big enough for two SPHiNX appliances, side-by-side Note The SPHiNX appliance is heavy and bulky, making it difficult for one person to remove, align the rack rails, and install in a server rack. Find someone to help you when you are ready to physically remove and install the SPHiNX appliances.

  • Page 8: Creating A System Restore Image

    To note the current WWPNs 1. Click the Log In button at the top of the SPHiNX web interface and enter credentials of an account that has the View/Manage Configuration access right. 2. Click Configurations > Virtual Devices on the navigation pane.

  • Page 9: Powering Down The Appliance

    Allow the SPHiNX several minutes to completely shut down before proceeding. The SPHiNX appliance console will indicate “System Halted.” 3. Press the power button on the front panel of the SPHiNX server module. The button light changes from green to yellow.

  • Page 10: Reconnecting The Appliance

    Reconnecting the appliance After you reinstall the appliance in the rack, you can plug in all its cables. The following illustrations can serve as a guide. Back of the 1U-s appliance 1. PS/2 port 4. Serial port 6. Ethernet port 1 (eth0) 2.

  • Page 11: Back Of The 2U And 2U-S Appliance

    For slots 1-4 and 6, the following cards may be installed. The ports on each card are numbered from top to bottom (a and b on 2-port cards, a-d on 4-port cards). Dual-port Fibre Quad-port Fibre Dual-port SCSI Dual-port SAS card Channel card(s) Channel card(s) card(s) SPHiNX Field Replacement Guide| 9...

  • Page 12: Back Of The 3U-S And 3U-Ns Appliance

    Slot 1 contains the RAID controller card, and slot 2 contains a dual-port SAS3 JBOD expansion card. Back of the WS appliance 1. COM1 port 2. IPMI port 3. USB ports 4. Ethernet ports (top: eth0, bottom: eth1) 10 | SPHiNX Field Replacement Guide...

  • Page 13: Powering On The Appliance

    Installing the chassis bezel (faceplate) Remove the bezel to the front of the old SPHiNX chassis and install it on the new one by inserting the bezel into the left side of the chassis and then into the right. Use the holes as guides and verify that both sides are seated firmly.

  • Page 14: Confirming Your Ports Are Configured

    Confirming your ports are configured The following procedure explains how to confirm that the ports (WWPNs) on the SPHiNX and the host server (s) have not changed. To confirm that your ports have not changed 1. After you reboot SPHiNX (see the previous section), log in to the SPHiNX web interface using an account that has the View/Manage Configuration access right.

  • Page 15: Returning The Old Sphinx Chassis

    Quick Start Guide and the Configuration Guide. Returning the old SPHiNX chassis After you confirm that the new SPHiNX is up and running, return the old chassis to the address provided in your RMA within five working days.

  • Page 16: Replacing Sphinx Parts

    Work space that is big enough for a SPHiNX chassis Note The SPHiNX appliances are heavy, making it very difficult for just one person to hold, unclip the rack rails, and then align and re-install. Ask someone to help you physically remove and replace the appliances in the server rack.

  • Page 17: Replacing A Power Supply

    To replace a power supply 1. Unbox the new power supply, making sure to keep its packaging. 2. Gain access to the rear of the SPHiNX appliance. Make sure that you have at least two feet of clearance behind the power supply.

  • Page 18: Replacing A Disk Drive

    The 2U, 3U, and 3U-n appliances have 3ware RAID controllers. See "Replacing a drive in the 2U, 3U, or 3U-n" on page 16 for instructions. The 1U-s, 2U-s, 3U-s, and 3U-ns appliances have MegaRaid controllers. See "Replacing a drive in the 1U-s, 2U-s, 3U-s, or 3U-ns" on page 19 The CS, ES, or WS appliance use a software RAID that relies on one or more RAIDZ1 disk sets.
  • Page 19 To find the bad drive, look in the Status column for an error, such as "Read Failure". d. Write down the serial number of the failed drive (for example: 5VP7WVBT). 2. Power down the SPHiNX appliance and locate the failed drive by looking at the serial number printed on the drive's label.
  • Page 20 7. Under Management, click Maintenance. The Maintenance page is displayed. 8. Click the checkbox next to the unit showing a DEGRADED status, such as Unit 1. SPHiNX Field Replacement Guide| 18...

  • Page 21: Replacing A Drive In The 1U-S, 2U-S, 3U-S, Or 3U-Ns

    When the RAID array finishes rebuilding, the status of the drive changes from DEGRADED to OK. CAUTION! It may take several hours for SPHiNX to rebuild the array. While SPHiNX can be used during this time, its performance will be slow. Removing another hard drive while the array is rebuilding will cause the loss of all data.
  • Page 22 5.42 2011-10-20 r3458 [x86_64-linux-2.6.32- 504.12.2.el6.x86_64] (local build) Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net SMART Health Status: FAILURE PREDICTION THRESHOLD EXCEEDED [asc=5d, ascq=0] To get the serial number of the failing disk ID, enter this command: SPHiNX Field Replacement Guide| 20...
  • Page 23 Note The replacement hard drive comes mounted in a drive tray, so all you need to do is pull the failed hard drive out and replace it. b. Press the release tab and then swing the failed disk drive handle outward. c. Pull the failed drive out of the SPHiNX chassis. 21 | SPHiNX Field Replacement Guide...
  • Page 24 Note If the replaced drive is accepted, it is marked as "Rebuild" and you can skip this step. a. Reboot the SPHiNX appliance. b. From the console, press Ctrl+H to display the LSI MegaRAID WebBIOS, which can be used to manage the RAID configuration (s).
  • Page 25 Select the Properties option and then click Go. e. On the configuration window, select Make Unconf Goodand then click Go. 23 | SPHiNX Field Replacement Guide...
  • Page 26 On the left side of the window, select Scan Devices. SPHiNX Field Replacement Guide| 24...
  • Page 27 Preview all configurations by clicking Preview. h. Import the new configuration by clicking Import. 25 | SPHiNX Field Replacement Guide...
  • Page 28 Select the drive from Logical View list: SPHiNX Field Replacement Guide| 26...

  • Page 29: Replacing A Drive In The Cs, Es, Or Ws

    Exit WebBIOS and then reboot the system. 4. Follow your RMA instructions to return the old hard drive for failure analysis. (The instructions are in a PDF sent by your Support representative.) See "Returning the old SPHiNX chassis" on page 13 for instructions.
  • Page 30 [bill@vts40 ~]$ ls -l /dev/disk/by-id | grep wwn | grep -v part | awk '/sd*/ {print $9 " " $11}' The list of WWNs will look like this: wwn-0x5000c5005648af37 ../../sde wwn-0x5000c500849a899b ../../sdb wwn-0x5000c500849b47c7 ../../sda wwn-0x5000c500849b4ebf ../../sdc wwn-0x5000c500858eb02b ../../sdh wwn-0x5002538d41442108 ../../sdf SPHiNX Field Replacement Guide| 28...
  • Page 31 2. Click next to the drive you want to replace. This takes the disk offline. 3. Click next to the offline drive to replace it. This step removes the disk from the SPHiNX configuration. Note:To identify the position of the drive in the rack, click on the blink button .
  • Page 32 9. Follow your RMA instructions to return the old hard drive for failure analysis. (The instructions are in a PDF sent by your Support representative.) See "Returning the old SPHiNX chassis" on page 13 for instructions. SPHiNX Field Replacement Guide| 30...

  • Page 33: Replacing An Ssd

    Replacing an SSD The CS, ES, NS, and WS models provide mirrored RAID1 SSDs that store the SPHiNX operating system and firmware. On the CS, ES, and NS models, the SSDs are located in the lower left corner on the back of the appliance (callout #1 below): 1.
  • Page 34 Used Dev Size : 20478908 (19.53 GiB 20.97 GB) Raid Devices : 2 Total Devices : 2 Persistence : Superblock is persistent Intent Bitmap : Internal Update Time : Tue Oct 20 14:18:13 2015 State : clean, degraded Active Devices : 1 SPHiNX Field Replacement Guide| 32...
  • Page 35 Used Dev Size : 221107068 (210.86 GiB 226.41 GB) Raid Devices : 2 Total Devices : 2 Persistence : Superblock is persistent Intent Bitmap : Internal Update Time : Tue Oct 20 14:14:21 2015 State : clean, degraded 33 | SPHiNX Field Replacement Guide...
  • Page 36 256GB, [256 GB], 8, 5 002538 8700e96ab, S21NNXAG408405Z The second line in the output above shows the new SSD. The SD device name for the replacement SSD may be different after rebooting SPHiNX. In this case, the new replacement SSD is discovered as /dev/sdj.
  • Page 37 If this is the case, complete these steps to remove the extra devices. Otherwise, skip to step 9. a. Remove any existing MD RAID partitions and superblocks from the replacement SSD using these commands: mdadm --stop MDpartition MDpartition ... mdadm --zero-superblock /dev/device# /dev/device# ... 35 | SPHiNX Field Replacement Guide...
  • Page 38 CAUTION! This command can delete your existing operating system. Make sure that the first disk that you list is the original SSD and the second is the new SSD. Here is the command: sfdisk -d /dev/<activeSSD> | sfdisk -f /dev/<newSSD> Example: sfdisk -d /dev/sda | sfdisk -f /dev/sdj Output: SPHiNX Field Replacement Guide| 36...
  • Page 39 15. Check the RAID status to ensure that the MD RAID mirrored partitions are recovering: cat /proc/mdstat Output: Personalities : [raid1] md3 : active raid1 sdj4[2] sda4[1] 221107068 blocks super 1.1 [2/1] [_U] [===>....] recovery = 19.5% (43309184/221107068) finish=14.6min speed=201404K/sec bitmap: 1/2 pages [4KB], 65536KB chunk 37 | SPHiNX Field Replacement Guide...

  • Page 40: Replacing A Horizontal Hba

    Note If you have a 3Uappliance, see the following section, "Replacing a vertical HBA" on page 42. To replace a horizontal HBA 1. Shut down SPHiNX by completing these steps: CAUTION! Shutting down the appliance disables all functions and the web interface. Do not shut down if active connections or running jobs are in progress.
  • Page 41 Allow SPHiNX five minutes to completely shut down before proceeding. Verify that the system is halted by looking at the LEDs on the front of the system and verify that there is no activity. The power LED will turn from green to yellow If it does not shut down, use the power button instead.
  • Page 42 As a result, the host server(s) and any fiber switches on your network can may not be able to communicate with the SPHiNX drives. 11. To reestablish communication between SPHiNX and any fiber switches on your network complete these steps:...
  • Page 43 WWPN information. 12. Follow your RMA instructions to return the old HBA for failure analysis. (The instructions are in a PDF sent by your Support representative.) See "Returning the old SPHiNX chassis" on page 13 for instructions.

  • Page 44: Replacing A Vertical Hba

    Detach the front bezel (faceplate). d. On the front panel of the SPHiNX appliance, press and hold the power button for four seconds to force SPHiNX to shut down. 2. Unplug the appliance and attach your grounded wrist strap to the chassis to prevent static discharge.
  • Page 45 (defective) one. As a result, the host server(s) and any fiber switches on your network can may not be able to communicate with the SPHiNX drives. 11. To reestablish communication between SPHiNX and any fiber switches on your network, complete these steps: a.

  • Page 46: Replacing A Raid Controller

    Halt the System. Allow SPHiNX five minutes to completely shut down before proceeding. The SPHiNX appliance console will indicate “System Halted.” If it does not shut down, use the power button instead.
  • Page 47 5. Remove the RAID controller card’s retaining screw. 6. Gently pull the RAID controller card upward. 7. Lay the card down, battery side up. 45 | SPHiNX Field Replacement Guide...
  • Page 48 8. Unscrew the nylon screw holding the daughter card onto the RAID card. 9. Pull the daughter card away from the RAID card. 10. Use your fingers to release the tab locking the battery’s plug to the card. SPHiNX Field Replacement Guide| 46...
  • Page 49 15. Mount the new battery on the card by first hooking the single bottom tab, then the top two tabs. 16. Push the plug of the new battery into the daughter card socket until it clicks. 47 | SPHiNX Field Replacement Guide...
  • Page 50 19. Replace the retaining screw for the RAID card, and then slide the chassis cover back in place. 20. Plug the appliance in and turn it on. 21. Properly dispose of the old RAID controller battery. SPHiNX Field Replacement Guide| 48...

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