Fortinet FortiFone FON-W80B 7.0.0 User Manual
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Fortinet FortiFone FON-W80B 7.0.0 User Manual

Fortinet FortiFone FON-W80B 7.0.0 User Manual

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FortiFone FON- W80 B 7.0 .0

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Summary of Contents for Fortinet FortiFone FON-W80B 7.0.0

  • Page 1 User Guide FortiFone FON- W80 B 7.0 .0...
  • Page 2 FORTINET VIDEO LIBRARY https://video.fortinet.com FORTINET BLOG https://blog.fortinet.com CUSTOMER SERVICE & SUPPORT https://support.fortinet.com FORTINET TRAINING & CERTIFICATION PROGRAM https://www.fortinet.com/training-certification FORTINET TRAINING INSTITUTE https://training.fortinet.com FORTIGUARD LABS https://www.fortiguard.com END USER LICENSE AGREEMENT https://www.fortinet.com/doc/legal/EULA.pdf FEEDBACK Email: techdoc@fortinet.com February 24, 2025 FortiFone FON-W80B 7.0.0 User Guide 26-700-000000-20250224...

  • Page 3: Table Of Contents

    Handling calls Accessing business and internal company contacts Checking the call history Using call features Managing voicemail Managing text messages Maintenance Maintenance and troubleshooting tools Network, phone, and account information Appendix A: Supported Bluetooth headsets FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 4: Change Log

    Change log Date Change description 2025-02-12 Initial release of the FortiFone FON-W80B 7.0.0 User Guide 2025-02-24 Updated Entering numbers, letters, and special characters on page Added the supported WiFi encryption standards to section Connecting to WiFi on page FortiFone FON-W80B 7.0.0 User Guide...

  • Page 5: Overview

    Cautions, notes, tooltips, and examples on page 5 Typographical conventions on page 6 Cautions, notes, tooltips, and examples Fortinet technical documentation uses the following guidance and styles for cautions, notes, and examples. Caution: Warns you about commands or procedures that could have unexpected or undesirable results including loss of data or damage to equipment.

  • Page 6: Phone Features

    Supports both FortiVoice phone systems and FortiVoice Cloud For a complete list of phone features, see the FortiFone IP Telephones and Softclient Data Sheet. Phone buttons The following image is of the FortiFone FON-W80B: FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 7 Volume up (upper) button—increase the volume of the handset, headset, ringer, and speaker. Volume down (lower) button—decrease the volume of the handset, headset, ringer, and speaker. To turn off the ringer, decrease the volume until you see the bell icon with a line through it. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 8 A locked dial pad does not prevent you from completing emergency calls. To lock or unlock the dial pad: 1. Long press the pound/lock key (#). 2. Depending on how the phone is configured by your FortiVoice administrator, you may be required to FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 9: Main Screen Layout

    Title bar The title bar displays status information, such as the extension display name and notifications for the phone status. The following table shows the status icons you may see: Icon Description WiFi connected FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 10 The main screen can show the following notification icons: Icon Description Missed call—the phone received a call that was not answered. Voicemail—a new voicemail message is available. Message—a new text message was received while you were on a call. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 11: Monitoring The Phone Status

    There is a phone status indicator on the top right corner of the FON-W80B phone screen. The following table lists the LED colors and patterns of the status indicator and explains what the variations mean: FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 12 No LED Phone in use. Solid orange Charging. Solid green Connected to a power source and fully charged. Slow flashing green Incoming call. Solid red Battery level low. Slow flashing red New voicemail message. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 13: Getting Started

    To access a sub-menu If there is a right bracket at the end of a menu item, press the Enter soft key or the OK button. To access additional values of a setting FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 14: Entering Numbers, Letters, And Special Characters

    3. Press the same number key repeatedly until the letter you want appears on the color screen. 4. After entering a letter, pause to allow the cursor to move to the next character position. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 15 At sign Pipe One (1) Slash Colon Semicolon Hyphen Underscore Percent & Ampersand Apostrophe Parentheses <> Angle brackets Equal sign Caret { } Braces Tilde Asterisk Asterisk (*) Period Pound Pound (#) space ( ) Space FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 16: Connecting To Wifi

    2. Select Setting > Network > WiFi. 3. Press the Enter soft key. 4. Enable WiFi. 5. To find available networks, press the Scan soft key. 6. Under Available Networks, select the network to which you want to connect. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 17: Configuring The Network Settings

    Domain Name System on page 18 Link Layer Discovery Protocol on page 18 Virtual Local Area Network on page 19 Virtual Private Network on page 19 Differentiated Services Code Point on page 20 FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 18: Domain Name System

    Primary DNS Enter the primary DNS. Secondary DNS Enter the secondary DNS. Link Layer Discovery Protocol Setting > Network > LLDP allows you to configure the following Link Layer Discovery Protocol (LLDP) settings: FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 19: Virtual Private Network

    Setting > Network > VPN allows you to configure the following Virtual Private Network (VPN) settings: Item Description Enable or disable the VPN. 1. Enter a name for the VPN configuration. 2. Enable the configuration. Configuration 1 3. The authentication type is PKI. 4. Enter the server address. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 20: Differentiated Services Code Point

    QoS Voice Signal AF33: 30 AF41: 34 AF42: 36 AF43: 38 CS5: 40 CS4: 42 EF: 46 CS6: 48 CS7: 56 Default: 46 For more information about Configuration Guidelines for DiffServ Service Classes, see RFC4594. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 21: Registering With Fortivoice

    Registering your FortiFone desk and cordless phones with FortiVoice Cloud Registering with FortiVoice phone system If you have a FortiVoice phone system account, register your phone either manually or by scanning a QR code. To register manually FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 22 6. Your mobile phone scans for a discoverable Bluetooth-enabled device automatically. 7. Tap the device with the same code displayed on the screen of the FON-W80B phone. FortiFone Softclient provisions the FON-W80B phone and completes the registration with FortiVoice. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 23 Getting started FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 24: Configuring The Phone

    Accessing business and internal company contacts on page 37 Setting Customizing the phone settings: Configuring soft keys on page 28 Programmable keys on page 31 Configuring how the screen appears on page 26 FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 25: Changing The Display Language

    English French German Spanish Portuguese Turkish Arabic 3. Press the OK soft key. Configuring the date and time 1. Go to Setting > Preference > Date & Time. 2. Configure the following settings: FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 26: Configuring How The Screen Appears

    You can change the font color of the time displayed on the main screen only. Select how truncated menu items are displayed on the phone: Label Truncation Mode Ellipsis—the truncated label is followed by an ellipsis (...). FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 27: Configuring How The Phone Rings

    2. Press the OK soft key. Volume The title bar shows a bell icon with a line through it You can also adjust the voice volume heard from the following accessories: Handset Speaker Headset Bluetooth headset FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 28: Configuring Soft Keys

    Accesses text messages received by the phone. page 41 Accesses call forwarding settings. Your administrator may have configured FortiVoice so that Call Forwarding on page 32 you need to enter a voicemail PIN to access the call forwarding settings. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 29: Configuring Your Personal Contacts

    5. (Mandatory) Enter a Main Number. 6. (Optional) Enter a Mobile Number and Home Number. 7. Press the OK soft key. 8. Enter the voicemail PIN for your extension. 9. Press the OK soft key. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 30 2. Select the contact you want to delete. 3. Press the More soft key. 4. Press the Del soft key. 5. Press the OK soft key. 6. To confirm, press the OK soft key again. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 31: Programmable Keys

    Actions None Nothing happens when you press the key. Park Places the call into the first available call park slot. Speed Dial Places a call to an extension or a phone number quickly. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 32: Configuring Phone Features

    (#) as a phone number prefix such as #19002. If you pause while entering a number, the phone automatically attempts to place a call after four seconds. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 33 Separate—to view messages for individual voicemail boxes. You can configure call handling in the FortiVoice Quick Call Handling Select the call handling mode for your extension. user portal in the Preference section. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 34: Configuring Accessories

    4. Select the discovered Bluetooth device and press the Pair soft key. Disconnecting a Bluetooth headset 1. Go to Setting > Accessory > Bluetooth Headset. 2. Select the connected Bluetooth device. 3. Press the Disconnect soft key. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 35: Using The Phone

    For more information, see Configuring accessories on page 1. Press the Forward soft key. 2. Enter the extension or phone number. Forward 3. Press the Dial soft key. The call is redirected without you answering. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 36: Placing Calls

    Call a contact 3. Select a contact to dial. 4. Press the Dial soft key. Programmable keys can be configured as speed dials. Speed dial Press the programmable key/PTT button to view configured speed dials. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 37: Accessing Business And Internal Company Contacts

    Calls placed by this phone and answered by the caller Placed Calls placed by this phone and unanswered by the caller Received Calls answered by this phone In History, you can do the following using the soft keys: FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 38: Using Call Features

    2. Dial the extension or phone number. receiving the transfer. 3. Press the Transfer soft key. Cancel transfer Cancel the transfer. After pressing Transfer, press the Cancel soft key. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 39 Record incoming and Record Press the programmed key to begin recording a call. outgoing calls. Use the phone as an Press the programmed key to begin using the phone as an Intercom intercom. intercom. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 40: Managing Voicemail

    Move the message to Old. More > Mark as Read Move the message to New. More > Mark as New Delete all messages from the More > Clear All From same number from all folders. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 41: Managing Text Messages

    3. Select the text message. 4. Select one of the following actions: Action Soft key Read the message. Press Enter. Delete the message. Press Delete > OK. Delete all messages. Press Del.All > OK. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 42: Maintenance

    Restores the phone to the factory default configuration. Update Configuration Requests the configuration file from the provisioning server. Requests the upgrade of the FortiFone firmware to add the latest fixes and Update Firmware security features to the phone. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 43: Network, Phone, And Account Information

    Current software version of the phone Model Phone model FortiFone-W80B Percentage of memory used. Memory Usage To see the total memory, used memory, and free memory (in KB) on the phone, press the Detail soft key. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 44 VLAN Setting Data VLAN VLAN ID VLAN Priority Phone Status > Phone displays the following information about the model of the phone: Information Description Model Phone model FortiFone-W80B Serial Number Serial number of phone FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 45 Status > Provisioning displays the settings related to the provisioning type and status:  Type displays one of the following values:  Unknown DHCP—Dynamic Host Protocol SIPPnP—SIP Plug-and-Play Static Cloud ZTP—Cloud Zero-Touch Provisioning Cloud Manual Status displays one of the following values:  Inactive In Progress FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 46 ZTP for FortiFone phones: Cloud ID Store ID Extension No. Switch ID Switch Port Last Configuration Time If Type is Cloud Manual, the list displays the following settings: Cloud ID Extension No. Last Configuration Time FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.

  • Page 47: Appendix A: Supported Bluetooth Headsets

    Samsung HM1700 — — Legend:  l: The FON-W80B phone and the headset support this function. —: The FON-W80B phone does not support this headset function. N/A: The headset does not support this function. FortiFone FON-W80B 7.0.0 User Guide Fortinet Inc.
  • Page 48 Fortinet’s Chief Legal Officer, with a purchaser that expressly warrants that the identified product will perform according to certain expressly-identified performance metrics and, in such event, only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet’s internal lab tests.

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