True Manufacturing Company TRM Owner's Manual

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TRUE
TRM2M
Be sure to read and fully understand
before installing, operating, maintaining or servicing
this appliance. Failure to do so can result in appliance
failure, property damage, serious injury or death.
Appliance failure, injury or property damage due to
improper installation is not covered by warranty.
TRUE MANUFACTURING CO., INC.
2001 East Terra Lane • O'Fallon, Missouri 63366-4434
(636) 240-2400 • FAX (636)-272-2408
International FAX (636)272-7546 • (800)-325-6152
Parts Department (800)-424- TRUE
Parts Department FAX (636)-272-9471
North America – Canada
and Caribbean
Warranty Phone: +1 855 878 9277
Warranty Fax: +1 636 980 8510
Technical Phone: +1 855 372 1368
Warranty Email:
warrantyinquiries@truemfg.com
Technical Email:
service@truemfg.com
7:00 – 6:00 CST Monday – Friday.
8:00 – 12:00 Saturday.
TEC_TM_180 | REV. F | EN
MANUFACTURING CO., INC.
TRM3M
WARNING!
this document
Mexico
Phone: +52 555 804 6343/44
service-mexicocity@truemfg.com
9:00 am – 5:30 pm M–F
Latin America
Phone: +52 555 804 6343/44
servicelatam@truemfg.com
9:00 am – 5:30 pm M–F
RETAIL MERCHANDISER (TRM®)
TRUE tracks the history of your appliance
For easy reference, record your appliances full model name and
serial number below. This information is on your serial label.
Serial label location varies by appliance.
Model Name:
Serial Number:
INSTALLATION MANUAL
RETAIL MERCHANDISER (TRM
UK, Ireland, Middle East,
Africa and India
Phone: +44 (0) 800 783 2049
service-emea@truemfg.com
8:30 am – 5:00 pm M–F
12/12/2024
OWNER'S MANUAL
TRM4M
USER ACTION!
by its serial number.
Original Instructions
European Union and
Australia
Commonwealth of
Phone: +61 2 9618 9999
Independent States
service-aus@truemfg.com
Phone: +41 61 563 0705
8:30 am – 5:00 pm M–F
service-emea@truemfg.com
8:00 am – 5:00 pm M–F
®)
Page 1 of 48
842860-F

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Summary of Contents for True Manufacturing Company TRM

  • Page 1 OWNER'S MANUAL TRUE MANUFACTURING CO., INC. RETAIL MERCHANDISER (TRM®) TRM2M TRM3M TRM4M USER ACTION! WARNING! Be sure to read and fully understand this document TRUE tracks the history of your appliance by its serial number. before installing, operating, maintaining or servicing For easy reference, record your appliances full model name and this appliance.
  • Page 2: Table Of Contents

    ® RETAIL MERCHANDISER (TRM T HAN K YO U F O R YO U R PU R C H A S E Congratulations! The primary purpose of this document is to assist the installation, maintenance, and servicing of your TRUE appliance.
  • Page 3: Preface

    ® RETAIL MERCHANDISER (TRM Preface The warning, guidelines, and recommendations within this document are meant to prevent appliance damage, property damage, injury, or death. Please carefully read all warnings, guidelines, and recommendations before proceeding to ensure the continued safe use and maintenance of your TRUE appliance.
  • Page 4: Basic Safety & Operation Warnings

    ® RETAIL MERCHANDISER (TRM Important Safety Information Important Safety Information Basic Safety & Operation Warnings Follow basic safety precautions, including the following, to reduce risk of personal injury, electric shock, fire, or death. WARNING! Be sure to read and fully understand this document before installing, operating, maintaining, or servicing this appliance.
  • Page 5: Personal Injury Warnings

    ® RETAIL MERCHANDISER (TRM Important Safety Information (cont.) Personal Injury Warnings DANGER! DO NOT allow children to play with or in the appliance. Child entrapment or personal injury can occur. DO NOT store or use the following in the vicinity of this or any other appliance: •...
  • Page 6: Hydrocarbon Refrigerant Warnings

    ® RETAIL MERCHANDISER (TRM Important Safety Information (cont.) Appliance Disposal Warnings DANGER! Risk of child entrapment! Children can get trapped inside discarded appliances and suffocate. Never dispose of your appliance without taking precautions to prevent child entrapment, even if the appliance only sits unattended for a short period of time.
  • Page 7: Electrical Safety Warnings

    ® RETAIL MERCHANDISER (TRM About Your Appliance & Installation Requirements About Your Appliance & Installation Requirements Appliance Specifications USER ACTION! Some things to know about your appliance are as follows: TRUE is not responsible for damage incurred during • Appliance is not for the storage and/or display of potentially shipment.
  • Page 8: Electrical Requirements

    20 amp number lookup at truemfg.com/support/serial-number-lookup TRM2M L6-20P 208/240 V 60 Hz 20 amp Each TRM requires one (1) individual dedicated circuit TRM3L L6-20P 208/240 V 60 Hz 20 amp See available locations for wall outlets by model in the TRM3M...
  • Page 9 ® RETAIL MERCHANDISER (TRM About your Appliance & Installation Requirements Electrical Requirements = Potential Wall Outlet Location TRM2L - OUTLET LOCATION 11/7/2024 TRM2L Outlet Location 58 1/2" FOR "Y" SIDE 3 1/2" 1486mm 89mm 59 1/2" FOR "N" SIDE [1511 mm] 18"...
  • Page 10 ® RETAIL MERCHANDISER (TRM About your Appliance & Installation Requirements (cont.) = Potential Wall Outlet Location TRM2M - OUTLET LOCATION 11/7/2024 TRM2M Outlet Location 3" FOR "Y" SIDE 14" 29" 14" 76mm 356mm 737mm 356mm 4" FOR "N" SIDE [101mm] 18"...
  • Page 11 ® RETAIL MERCHANDISER (TRM About Your Applicance & Installation Requirements (cont.) = Potential Wall Outlet Location TRM3L/TRM3M - OUTLET LOCATION 11/7/2024 TRM3L/TRM3M Outlet Location 3" FOR "Y" SIDE 11" 66" 11" 76mm 279mm 1676mm 279mm 4" FOR "N" SIDE [101mm] 18"...
  • Page 12 ® RETAIL MERCHANDISER (TRM About your Appliance & Installation Requirements (cont.) = Potential Wall Outlet Location TRM4L - OUTLET LOCATION 11/7/2024 TRM4L Outlet Location 3" FOR "Y" SIDE 10" 99" 10" 76mm 254mm 2515mm 254mm 4" FOR "N" SIDE [101mm] 18"...
  • Page 13 ® RETAIL MERCHANDISER (TRM About your Appliance & Installation Requirements (cont.) = Potential Wall Outlet Location TRM4M - OUTLET LOCATION 11/7/2024 TRM4M Outlet Location 3" FOR "Y" SIDE 14" 30" 25" 36" 13" 76mm 356mm 762mm 635mm 914mm 330mm 4"...
  • Page 14 ® RETAIL MERCHANDISER (TRM About your Appliance & Installation Requirements (cont.) = Potential Wall Outlet Location TRM5L Outlet Location TRM5L - OUTLET LOCATION 11/7/2024 3" FOR "Y" SIDE 10" 127" 10" 76mm 254mm 3226mm 254mm 4" FOR "N" SIDE [101mm] 18"...
  • Page 15 ® RETAIL MERCHANDISER (TRM About your Appliance & Installation Requirements (cont.) = Potential Wall Outlet Location TRM5M - OUTLET LOCATION 11/7/2024 TRM5M Outlet Location 3" FOR "Y" SIDE 15" 30" 38" 54" 13" 76mm 381mm 762mm 965mm 1372mm 330mm 4"...
  • Page 16: Installation And Setup

    ® RETAIL MERCHANDISER (TRM Installation & Setup Installation & Setup DANGER! WARNING! Risk of electrical shock or burn! Powering off an Sharp edges! Take care when moving, installing, electronic control or setting temperature controls to cleaning, servicing and maintaining the appliance the 0 (off) position does not remove power from all to avoid cuts.
  • Page 17: Shelf Adjustment

    ® RETAIL MERCHANDISER (TRM Installation & Setup (cont.) Shelf Adjustment USER ACTION! DO NOT adjust shelving until AFTER the installation process is complete. Foam cylinders and caps MUST be installed in the leveling leg holes. See fig 1. Please see installation packet for more details 1.
  • Page 18: Appliance Operation

    ® RETAIL MERCHANDISER (TRM Appliance Operation Appliance Operation Startup WARNING – SPOILAGE! DANGER! The owner is solely responsible ensuring safe holding temperature levels for all food items. Failure to do Risk of electric shock or fire! so may result in unsafe food products.
  • Page 19: Temperature Control & Light Switch Location

    ® RETAIL MERCHANDISER (TRM Appliance Operation (cont.) Temperature Control & Light Switch Location Electronic Temperature Controls In the front shroud; quantity varies by model Light Switch In the front right ceiling. TEC_TM_180 | REV. F | EN 12/12/2024 Page 19 of 48...
  • Page 20: Sequence Of Operation

    ® RETAIL MERCHANDISER (TRM Appliance Operation (cont.) Sequence of Operation — Refrigerators & Freezers USER ACTION! For more information regarding an appliance's temperature control adjustment or general sequence of operation, please see our Commercial Refrigeration Model-Specific Control Guide in our resource library at truemfg.com/support/manuals/#panel4...
  • Page 21 ® RETAIL MERCHANDISER (TRM Appliance Operation (cont.) Sequence of Operation — Refrigerators & Freezers (cont.) When the appliance is in defrost mode 1. Every appliance requires a defrost event to ensure the evaporator coil remains clear of frost and ice buildup.
  • Page 22: Electronic Temperature Control Operation

    ® RETAIL MERCHANDISER (TRM Electronic Temperature Control Operation Display Code Definitions Door switch alarm Defrost in progress Data or memory failure Maximum temperature alarm Minimum temperature alarm Controller in stand-by Thermostat probe failure Evaporator probe failure Auxiliary probe failure...
  • Page 23: Lock/Unlock The Control

    ® RETAIL MERCHANDISER (TRM Electronic Temperature Control Operation (cont.) Turn Off/On the Control Lock/Unlock the Control Press and hold both the up and down arrows until the DANGER! display shows (locked) or (unlocked). Risk of electric shock or burn! Powering off an electronic control does not remove power from all components.
  • Page 24: View & Change The Set Point

    ® RETAIL MERCHANDISER (TRM Electronic Temperature Control Operation (cont.) View the Set Point Change the Set Point Changing the set point adjusts the appliance temperature to With the control unlocked, press and hold the set point keep optimal product temperature.
  • Page 25: Initiate Manual Defrost

    ® RETAIL MERCHANDISER (TRM Electronic Temperature Control Operation (cont.) Change System of Measure Initiate Manual Defrost The display can show the temperature in either Fahrenheit or A manual defrost clears accumulated frost and ice from the Celsius. evaporator coil. The defrost will only terminate when a specific preset temperature or duration has been met.
  • Page 26: Change Displayed Probe Temperature

    ® RETAIL MERCHANDISER (TRM Electronic Temperature Control Operation (cont.) Change Displayed Probe Temperature Follow the instructions to change what probe temperature the Press the set point button. The display will show the current display shows. probe displayed • P1: Air temperature °C...
  • Page 27 ® RETAIL MERCHANDISER (TRM NOTES TEC_TM_180 | REV. F | EN 12/12/2024 Page 27 of 48...
  • Page 28: Maintenance And Servicing

    ® RETAIL MERCHANDISER (TRM Maintenance & Servicing Maintenance & Servicing DANGER! WARNING! Sharp Edges! Risk of electric shock or burn! • Take care when moving, installing, cleaning, • Powering off an electronic control or setting servicing, and maintaining the appliance to avoid temperature controls to the 0 (off) position cuts.
  • Page 29: Component Replacement

    ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) NOTICE! • The appliance owner is responsible maintaining the appliance as described in the installation manual. Routine care and maintenance procedures are not covered by TRUE's warranty. • For additional maintenance instruction, please visit the media center at truemfg.com.
  • Page 30: Recommended Maintenance

    ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) Maintenance & Servicing (cont.) Recommended Maintenance See recommended maintenance tasks and frequencies below. Some tasks may be required more frequently based on your installation. Maintenance Tasks Monthly Quarterly Annually Verify the appliance maintains product temperature.
  • Page 31 ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) Model: Serial Number: Jan. Feb. Mar. Apr. Jun. Jul. Aug. Sep. Oct. Nov. Dec. TEC_TM_180 | REV. F | EN 12/12/2024 Page 31 of 48...
  • Page 32: Condenser Coil Cleaning

    ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) Condenser Coil Cleaning Required Tools DANGER! Required tools include (but may not be limited to) the following: • Ladder > 6' (1.8m)] Risk of electric shock or burn! • Unplug the appliance or disconnect power before •...
  • Page 33 ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) Condenser Coil Cleaning (cont.) Procedure 1. Unplug the unit or disconnect power. 2. Remove the front shroud(s). See fig. 1. NOTICE › On FOUR/FIVE SECTION UNITS, the front shrouds are connected. See fig. 2.
  • Page 34: General Surface Care & Cleaning

    ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) General Surface Care & Cleaning Gaskets DANGER! • Clean gaskets with warm soapy water. • DO NOT use sharp tools or knives to scrape a gasket. Risk of electric shock or fire! •...
  • Page 35: Stainless Steel Care & Cleaning

    ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) Stainless Steel Care & Cleaning Stainless Steel Cleaning and Restoration USER ACTION Stainless steel cleaners must be free of phosphates, chlorine, chloride, and ammonia. DO NOT use any steel wool, abrasive, or chlorine- based products to clean stainless steel surfaces.
  • Page 36: Tips To Help Prevent Rust On Stainless Steel

    ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) 8 Tips to Help Prevent Rust on Stainless Steel Maintain the Cleanliness of Your Equipment Rinse Avoid build-up of hard stains by cleaning frequently. Use When using chlorinated cleaners, you must rinse and wipe dry cleaners at the recommended strength (alkaline chlorinated or immediately.
  • Page 37: Door Adjustments & Reversal

    ® RETAIL MERCHANDISER (TRM Maintenance and Servicing (cont.) Door Adjustments & Reversal Verify door alignment and operation before adjusting the alignment or tension. Alignment Adjustment Tension Adjustment Doors should be self-closing when opened 2-3” (50.8-76.2 mm). NOTICE! Turn the door tension adjustment screw to adjust the door tension.
  • Page 38 ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) Removal WARNING! Assistance recommended! Door weight exceeds 50 lb (22.7 kg). Do not lift or support the door by the handle. Crush or cut hazard! Doors are heavy. Be prepared to support the door’s weight during removal.
  • Page 39: Installation

    ® RETAIL MERCHANDISER (TRM Maintenance and Servicing (cont.) Installation WARNING! Assistance recommended! Door weight exceeds 50 lb (22.7 kg). Do not lift or support the door by the handle. Crush or cut hazard! Doors are heavy. Be prepared to support the door’s weight during removal.
  • Page 40 ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) Installation (cont.) Procedure (cont.) 5. Verify the hinge pin securely holds the door. Pull down on the door. 6. Install the hold-open bracket onto the appliance. See fig. 15. 7. Add door tension until the door gently self-closes from 2-3”...
  • Page 41 ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) Reversal WARNING! Assistance recommended! Door weight exceeds 50 lb (22.7 kg). Do not lift or support the door by the handle. Crush or cut hazard! Doors are heavy. Be prepared to support the door’s weight during removal.
  • Page 42 ® RETAIL MERCHANDISER (TRM Maintenance and Servicing (cont.) Reversal (cont.) Procedure (cont.) 4. Reverse the door. a. Remove the wire cover from the door’s side. See fig. 17. b. If applicable, disconnect the hinge pin wires. See figs. 18 and 20.
  • Page 43 ® RETAIL MERCHANDISER (TRM Maintenance & Servicing (cont.) Reversal (cont.) Procedure (cont.) 5. If applicable, move the hinge pin plug to the opposite side. See fig. 23. 6. If applicable, move the hinge pin cover to the opposite side.
  • Page 44: Optional Accessories

    ® RETAIL MERCHANDISER (TRM Optional Accessories (not included) Optional Accessories (not included) WARNING! DANGER! • Only qualified technicians should install and service the appliance. For assistance finding a qualified technician, please visit our Service Risk of electrical shock or fire! Company Locator at truemfg.com/support/service-...
  • Page 45: Heated Drain Pan (Hdp)

    ® RETAIL MERCHANDISER (TRM Optional Accessories (not included) (cont.) Heated Drain Pan (HDP) True offers a heated drain (HDP) pan to help ensure the condensate drain pan does not overflow in high usage and/or high ambient conditions. The HDP is an option only if required for the application.
  • Page 46: Warranty Information

    ® truemfg.com RETAIL MERCHANDISER (TRM Warranty Information (USA & Canada Only) Warranty Information To view and download the Warranty Information for USA & Canada, please scan the QR code below. Page 46 of 48 12/12/2024 P#842860 TEC_TM_180 | REV. F | EN...
  • Page 47 ® RETAIL MERCHANDISER (TRM NOTES TEC_TM_180 | REV. F | EN 12/12/2024 Page 47 of 48...
  • Page 48 www.truemfg.com Page 48 of 48 12/12/2024 P#842860 TEC_TM_180 | REV. F | EN...

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