AJAX DoorBell User Manual

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DoorBell user manual

Updated December 3, 2024

DoorBell is a video doorbell with built-in AI, PIR sensor, and control via

apps. It features two-way voice communication, movement detection, and

object recognition. With the doorbell, users can view archived videos,

watch live streams, and talk with visitors near the device.

DoorBell is connected to the system via Wi-Fi and can be paired with a hub

as a backup communication channel. The recorded videos can be stored

on an Ajax NVR added to the same network or on the Ajax Cloud Storage

archive according to subscription (Ajax Cloud Storage will be available in

future releases).

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Functional elements

DoorBell

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Summary of Contents for AJAX DoorBell

Page 1 With the doorbell, users can view archived videos, watch live streams, and talk with visitors near the device. DoorBell is connected to the system via Wi-Fi and can be paired with a hub as a backup communication channel. The recorded videos can be stored...
Page 2 4. Ambient light sensor. 5. Motion sensor lens. . Circular LED indicator around the button. 7. Button to ring DoorBell. . SmartBracket mounting panel. To remove the panel, slide it down. 9. Holes to attach SmartBracket to the surface or the wedge bracket.
Page 3 17. Holding screw. It is used to ﬁx the device on the SmartBracket mounting panel. Wedge brackets 1. Wedge bracket to tilt DoorBell 10° down or up. 2. Wedge bracket to swivel DoorBell 25° right or left. 3. Holes to attach the wedge brackets to the surface.
Page 4: Operating Principle
To save the recorded videos, you need to add DoorBell to an Ajax NVR or activate the cloud archive. Ajax Cloud Storage will be available in future releases.
Page 5: Video Wall
How to export video in PRO Desktop How to conﬁgure temporary camera video access Video scenarios An Ajax system allows the use of IP cameras for alarm veriﬁcation. Video scenarios enable the substantiation of alarm triggers with the corresponding video from cameras installed at the facility.
Page 6: Privacy Zones
What keyboard shortcuts are available in PRO Desktop Privacy zones This feature will be available in future releases. Firmware update If a new ﬁrmware version for DoorBell is available, the icon appears in Ajax apps in the Devices tab. An admin or a PRO with access to the...
Page 7: Selecting The Installation Site
Wi-Fi connection was lost will be unavailable. When DoorBell is added to the hub, it occupies one slot among hub devices. How to pair the device with the hub Compatible hubs and range extenders An Ajax hub with OS Malevich 2.27...
Page 8: Signal Strength
The device is designed to be installed at a height of 1.2–1.5 m above the ﬂoor. Mount the device on a ﬂat, vertical surface. This ensures DoorBell is securely attached to the surface and helps avoid false tamper alarms. Depending on the installation place and height, you can use the wedge brackets to adjust the device position angles.
Page 9: Installation
Connecting to a wired chime section. Consider installing the corresponding wedge bracket to adjust the device’s camera view. The complete set includes two wedge brackets: the ﬁrst one tilts DoorBell 10° down or up, and the second one swivels DoorBell 25° right or left.
Page 10 . Connect and ﬁrmly secure the wires to the terminals. For a reliable connection, use bundled wires with a U-type terminal. 7. Switch on the external power. Add DoorBell to the system 9. Place the device on the SmartBracket mounting panel. 10. Test the device operation and check the camera view angles.
Page 11 To conﬁgure the wired chime connection, in an Ajax app: 1. Go to the Devices tab. 2. Select DoorBell from the device list. If it is connected to the network video recorder, select NVR and tap on Cameras. 3. Go to Settings by tapping on the gear icon two times.
Page 12: Adding To The System
5. Open the Chime type parameter and select the Mechanical chime or Digital chime option according to the type of chime DoorBell is connected to. . If necessary, adjust the Alert duration time. 7. Tap Save to apply the settings.
Page 13 Tap Add device to proceed. . Press the power button to switch on the device. Wait for DoorBell to enter setup mode. When the LED is ﬂashing blue, tap Next to proceed: 1. If DoorBell has not been previously connected to your Wi-Fi network before, the device will activate the Access Point (AP) mode.
Page 14 The connected device will now appear in the list of devices in an Ajax app. Note that DoorBell is compatible with only one space. To connect the device to the new space, remove it from the device list of the old one. This removal process needs to be done manually in an Ajax app.
Page 15 DoorBell and the hub. Before adding, check if your hub is compatible with DoorBell. When DoorBell is added to the hub, it occupies one slot among hub devices. To pair DoorBell with the hub, in the Ajax app: 1. Go to the Devices tab.
Page 16: Resetting To The Default Settings
To conﬁgure the Wi-Fi connection, in an Ajax app: 1. Go to the Devices tab. 2. Select DoorBell from the device list. If it is connected to the network video recorder, select NVR and tap on Cameras. 3. Go to Settings by tapping on the gear icon two times.
Page 17 2 minutes. 3. Once the resetting is ﬁnished, DoorBell automatically enters setup mode Icons Icons in an Ajax app display some of DoorBell’s states. You can check icons in the Devices tab. Icon Meaning The extra services are activated according to the subscription.
Page 18 New ﬁrmware installation has failed. States The states include information about the device and its operating parameters. You can ﬁnd DoorBell states in Ajax apps: 1. Go to the Devices tab. 2. Select DoorBell in the list.
Page 19 The ﬁeld is displayed when the ﬁrmware update is available: New ﬁrmware version available — the new ﬁrmware is available for download and installation. Downloading… — ﬁrmware downloading is in progress. It is displayed as a percentage. Firmware update Installing… — the ﬁrmware is being installed.
Page 20 wireless internet connection. Tapping on displays the network parameters. Jeweller signal strength between the device and the hub (or the radio signal range extender). The recommended value is 2–3 bars. Jeweller is a protocol for transmitting Jeweller signal strength events. The ﬁeld is displayed when the device is added to the hub.
Page 21 Storage location NVR hard drive — data is recorded on the NVR hard disk. Tapping on displays the recording mode and storage settings. Displays the status of Ajax Cloud Storage: No subscription. Activated. Cloud storage (coming soon) Suspended. Formatting….
Page 22 External power status: Connected — the external power is connected to the device. External power Disconnected — the external power is disconnected or not connected. The battery charge level of the device: Low. Battery charge Error. Temperature out of range. The status of the device tamper that responds to detachment or opening of the device enclosure:...
Page 23 Device ID. It is also available on the QR code Device ID on the device enclosure and its package box. Device number. This number is transmitted Device No. to the CMS in case of an alarm or event. Settings To change DoorBell settings, in an Ajax app:...
Page 24 Name ﬁeld. The name can contain up to 24 Latin characters or up to 12 Cyrillic characters. Selecting the virtual room to which DoorBell is assigned. Room The room name is displayed in the text of SMS and notiﬁcations in the events feed.
Page 25 When armed Always The user can select the type of object, and when it’s recognized, a notiﬁcation with video footage is received: Human Vehicle Any motion (pixel position change) Notiﬁcations from camera detectors Any motion (PIR sensor) You can also conﬁgure Interval in reporting similar events and select the armed mode that triggers the notiﬁcations: When camera armed...
Page 26 The communication is established via Jeweller and Wings radio protocols. Conﬁguring Wi-Fi network Pairing with an Ajax hub Allows the user to conﬁgure chime settings. The menu has two options: Chime type — if the device is Not...
Page 27 Available if the device is paired with the hub. Allows the user to describe a problem and Report a problem send a report. Opens the DoorBell user manual in an Ajax User guide app. Unpairs the device from the NVR to which it was paired.
Page 28: Detection Settings
Erases all device settings and deletes the device from the space. Also, it unpairs the Delete device device from the NVR and the hub if such connections are set up. Detection settings Settings Meaning When the option is enabled, the device uses PIR sensor for motion detection the built-in PIR sensor for motion detection.
Page 29 Adjust activity zone — deﬁnes the speciﬁc area within the ﬁeld of view where the camera should detect motion. Sensitivity threshold — deﬁnes the device’s sensitivity to the motion in the activity zone. Area occupied by detectable objects — speciﬁes the size of the area in the camera’s ﬁeld of view that a moving object should occupy for the device to be triggered.
Page 30: Video Stream Settings
Video stream settings Settings for mainstream and substream parameters. Settings Meaning Mainstream Selecting the video compression standard: Video codec H.264 Selecting the mainstream resolution: 1024 × 576 1920 × 1080 Resolution 2304 × 1296 2560 × 1440 2688 × 1520 Selecting the frame rate: from 3 to 25 with Frame rate an increment of 1 frame/s.
Page 31: Image Settings
H.264 Selecting the substream resolution: 720 × 480 Resolution 720 × 576 1024 × 576 Selecting the frame rate: from 3 to 25 with Frame rate an increment of 1 frame/s. Selecting the bit rate type: Variable (VBR) Bit rate type Constant (CBR) Bit rate Setting the bit rate in kbit/s.
Page 32 Enabling or disabling the WDR. When WDR is enabled, it helps to enhance Wide dynamic range (WDR) the camera images, with too dark or bright areas. Selecting the camera vision mode depending on the light conditions: Day — IR backlight is always off. Day/Night mode (IR-cut ﬁlter) Night —...
Page 33: Service Settings
Delay of cloud connection loss alarm, sec The delay can be set in the range of 30 to 600 seconds. The frequency of polling the Ajax Cloud server is set in the range of 30 to 300 seconds. Cloud polling interval, sec The shorter the interval, the faster the cloud connection loss will be detected.
Page 34 Indication Depending on the device status, the DoorBell LED indicator may light many colors with different patterns. Event Indication Note The LED lights up green for Turning on the device. about 2.5 s. The LED lights up orange The indication lasts until the The device is starting up.
Page 35: Maintenance
1.5 s. Malfunctions When the device detects a malfunction, a malfunction counter is displayed in the Ajax app in the upper left corner of the device icon. All malfunctions can be seen in the device states . Fields with malfunctions will be highlighted in red.
Page 36: Technical Specifications
All technical speciﬁcations Compliance with standards Warranty The warranty for the products of the “Ajax Systems Manufacturing” Limited Liability Company is valid for 2 years after purchase. If the device does not operate properly, we recommend contacting support service ﬁrst, as most technical issues can be resolved remotely.
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