CHEELCARE COMPANION plus CP21 User Manual

Adult & pediatric power assist system for rigid and folding manual wheelchairs

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CP21

V1.5, May 6, 2021

POWER ADD-ON FOR MANUAL WHEELCHAIRS

USER MANUAL

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Summary of Contents for CHEELCARE COMPANION plus CP21

Page 2 Before using your Companion Plus, please read this manual and follow the provided instructions to ensure safe use of the product. For more information about this and other Cheelcare products as well as detailed installation videos, please see: •...
Page 3: Table Of Contents
If Your Companion Plus is equipped with Alternative Controls ........... 30 Companion Plus Maintenance ....................32 Battery and Charging ......................32 Cleaning and Overall Care ...................... 32 Maintenance Schedule ......................33 Troubleshooting Guide ....................... 33 Warranty Terms and Conditions ....................36 © Copyright 2022 Cheelcare . All rights reserved.
Page 4: Introduction
The NEGATIVE ( ) BLACK Battery charging Cable MUST connect to the NEGATIVE (-) BLACK charger. Before charging, turn Battery Charger OFF your Companion Plus and remove the key. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 5: Intended Use Of Companion Plus
Companion Plus. • Cheelcare is not responsible for any injuries or damages caused by using the Companion Plus in contravention of (1) this User Manual’s instructions and recommendations, (2) the direction of an authorized dealer; and/or (3) the technical limitations and recommendations of your wheelchair manufacturer.
Page 6 Companion Plus. Doing so may cause damage to the unit or injury to your person. • In case of any malfunction, turn the Companion Plus OFF and remove the key, then contact your local dealer or Cheelcare for support. • Any modification to your Companion Plus will void the warranty and may compromise your safety.
Page 7 2 inches off the ground is critical. See Installing the Docking Port (page 22). It is always safer to go around obstacles when possible. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 8: Indoor Driving Recommendations
Never attempt to ascend or descend a staircase while using Companion Plus. Always reverse slowly and observe your surroundings when reversing to prevent collisions with walls, foreign objects, household obstacles, pets, or children. Remember to use your brake. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 9: Overview Of Major Components
The standard clamps included with your Companion Plus accommodate mounting tubes with a Diameter of either 25.4mm/1in or 31.75mm/1.25in. All other diameters require a special order. Pictures and drawings may differ slightly from the actual product. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 10: Technical Specifications
In case there are missing parts, stop further assembly and contact the authorised dealer or Cheelcare. Do not use damaged parts. In case of a damaged part(s), contact Cheelcare or any Companion Plus authorized dealer in your area. © Copyright 2023 Cheelcare .
Page 11: Companion Plus Installation Instructions
Secure the clamps in place with the screws by using an Allen key, but do not tighten them completely. You will need to adjust the position of these parts later. Clamp orientation #1 Clamp orientation #2 Mounting frame Clamp screws tubes © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 12 Docking Module to the clamps. Screws Mounting holes Locknuts 4. Tighten the screws of the clamps with the Allen key to secure them to the frame of the wheelchair. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 13: Adjusting The Docking Module For Foldable Manual Wheelchairs
Use the inner holes to reduce the size of your docking module. Use the outer holes to increase the size of your docking module. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 14 Place thread locker on the screws and tighten them using two 3mm Allen keys. Repeat these steps for all alignment zones indicated on the illustration below. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 15: Assembling The Docking Module For Rigid Manual Wheelchairs
Part #2. We recommend that the Docking Module be installed so that the forward edge of the mounting hardware (Part #3) is approximately 1.5 inches from the edge of the seat cushion but can be adjusted as needed. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 16 Center part #1 on the camber tube. Loosely secure the clamps in place using the clamp screws and an Allen key. You will need to adjust their position later. Part #1 Clamp screw © Copyright 2023 Cheelcare . All rights reserved. P a g e | 13...
Page 17 10. Move the front edge of the Docking Module up or down so that part #3 is parallel to the ground. The front edge may need to pitch slightly below the horizontal line, but should never be above it. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 18 Once the correct position is achieved, hold the Companion Adapter in place with one hand and tighten the clamp screws with an Allen key using your other. Clamp screw Small clamp half © Copyright 2023 Cheelcare . All rights reserved. P a g e | 15...
Page 19 12. Disconnect the Companion Adapter and flip the chair upside down. Tighten the bracket screws with an Allen key. 13. Tighten the rear link screws with an Allen key. Rear links Screws © Copyright 2023 Cheelcare . All rights reserved. P a g e | 16...
Page 20 Clamp mounting screws Clamp screws Clamp mounting screws Clamp screws Congratulations! Your chair is now equipped with the lightweight universal Docking Module developed for you by Cheelcare. © Copyright 2023 Cheelcare . All rights reserved. P a g e | 17...
Page 21: Attaching/Detaching The Companion Adapter (Ca)
Rear latch lever 4. To detach the Companion Adapter from the Docking Module, press the rear latch lever, then push the Companion Adapter down and pull it out. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 22: Assembling The Companion Power Unit (Pu)
To avoid risk of injury and unit damage, do not power ON the Companion Plus without securing the DCU connection to the steering stem of the Power Unit. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 23: Adjusting The Handlebar Angle And Height
4. Re-tighten the clamp screws to secure the adjustable handlebar stem to the steering column stem. It should be hand-tight. Screws Steering Column Stem Adjustable Stem spacers handlebar stem Note: replacement stem spacers are available for order if lost. © Copyright 2023 Cheelcare . All rights reserved. P a g e | 20...
Page 24: Driving Control Unit Components
By default, the Throttle, and Brake lever are mounted to the right-hand side of the handlebars, and the Drive Mode Selector, and LCD display are mounted to the left-hand side of the handlebars unless otherwise specified at the time of order. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 25: Installing The Docking Port
1. Let the Power Unit stand freely on its kickstand. 2. Move the wheelchair so that the Companion Adapter slightly touches the Power Unit as shown in the picture below. Companion Adapter Power Unit © Copyright 2023 Cheelcare . All rights reserved. P a g e | 22...
Page 27: Attaching The Companion Unit To The Companion Adapter
Companion Unit are connected. The casters of your wheelchair should lift off the ground. The recommended gap between the casters and the ground is about 5cm/2in. 5cm/2in © Copyright 2023 Cheelcare . All rights reserved. P a g e | 24...
Page 28: Detaching The Companion Unit From The Companion Adapter
2. With the other hand, press the front latch lever. The Companion Unit will remain standing as the kickstand deploys. Front latch lever © Copyright 2023 Cheelcare . All rights reserved. P a g e | 25...
Page 29: Companion Plus Operating Instructions
Display Information Press the Menu button “M” to explore your trip, riding time, average (AVG) and maximum (MAX) speed. The display shows the speed and trip information by default. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 30: Driving
You can purchase a handlebar-mounted light compatible with your Companion Plus from your local vendor or from Cheelcare. For safety reasons, wear light or reflective clothing while riding at night or during poor visibility conditions.
Page 31: Braking
Turn the nut counter-clockwise to release an overtightened brake cable. Brakes can be serviced by an authorized Companion service technician if they can no longer be adjusted. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 32: Battery Charge Indicator
2. Connect the charger to your Companion Plus’s charging port and to the AC power outlet. Important: only use the charger provided to charge your Companion Plus. You can order a replacement by contacting your vendor or Cheelcare. • A red light on the charger indicates that the Companion Plus battery is charging.
Page 33: If Your Companion Plus Is Equipped With Alternative Controls
LCD display (up/forward) Throttle motion (down) Charging port Power On/Off switch Navigation buttons with keys (one spare provided) Power On/Off button Drive Mode Selector (Reverse Button) © Copyright 2023 Cheelcare . All rights reserved. P a g e | 30...
Page 34 You can purchase a handlebar-mounted light compatible with your Companion Plus from your local vendor or from Cheelcare. For safety reasons, wear light or reflective clothing while riding at night or during poor visibility conditions.
Page 35: Companion Plus Maintenance
At the end of its life, once the battery no longer takes or maintains its charge, it should be replaced and properly disposed. This may only be done by an authorized service technician who is trained and certified by Cheelcare. Please contact Cheelcare should your battery require servicing or replacement.
Page 36: Maintenance Schedule
To preserve your battery's life, you should store your Companion with the battery charged between 25% and 50% capacity and recharge it to approximately 50% capacity at least once every three months. © Copyright 2023 Cheelcare . All rights reserved. P a g e...
Page 37: Troubleshooting Guide
• Ensure that the battery is fully charged (charger indicates a GREEN light). The front wheel slips – spins in place: © Copyright 2023 Cheelcare . All rights reserved. P a g e | 34...
Page 38 To order parts for your Companion, or locate a dealer for help with service and repair, visit our website at www.cheelcare.com or call 1-888-948-2680. Cheelcare also offers virtual remote support and depot repair services. Contact us for assistance. User-Serviceable Parts: Part Number...
Page 39: Warranty Terms And Conditions
This warranty does not include shipping or transportation costs required for repairing the device. • Cheelcare reserves the right to charge the owner for any costs incurred from parts damaged by reasons that are not covered by this warranty. •...
Page 40: Warranty Period
Warranty Conditions Cheelcare will not be responsible for any damage that may arise as a result of improper use or storage. The warranty may be invalidated if Cheelcare believes any of the following is true: •...
Page 41 Please keep a copy of this registration form for your records and send the completed form within 30 days of receipt of your unit (by mail or email) to: Cheelcare 16 Sims Crescent, Unit 20 Richmond Hill, ON L4B 2P1 Canada sales@cheelcare.com © Copyright 2023 Cheelcare . All rights reserved. P a g e | 38...