Related Manuals for Genmega GK2000
Summary of Contents for Genmega GK2000
- Page 1 G K 2 0 0 0 U N I V E R S A L K I O S K - I I U S E R ’ S M A N U A L REV 0 August 2020 GENMEGA INC GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 1...
-
Page 2: Table Of Contents
Table of Contents Revision History ......................................... 4 GK2000 System Specifications ................................5 GK2000 System Details ..................................8 GK2000 Devices .................................... 10 User Interfaces ....................................12 Devices Power Connection Diagram ............................ 15 Devices Communications Connection Diagram ....................... 18 GK2000 Parts List ....................................19 Devices COM Port Assignment ................................. - Page 3 Coin Hopper....................................54 8.11 Main Power Supply ..................................54 8.12 Indicator Lights ..................................... 54 8.13 Speakers ......................................55 8.14 ADA Earphone Jack ..................................55 Device Replacement ..................................... 56 Component Replacement ................................57 GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 3...
-
Page 4: Revision History
Revision History Rev# Date Description • August 2020 Daft release • • • • GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 4... -
Page 5: Gk2000 System Specifications
1. GK2000 System Specifications GK2000 system specifications are • System vault with two compartments, bottom safe (UL-certified; business hour) and top cabinet • HCDU of 2000-note cassette, up to four cassettes; optional cassette lock box • Receipt printer with 3-1/8” paper roll; optional 66mm paper and paper low-level sensor •... - Page 6 Overall system dimensions are • Height: 1841.05mm (72.5 inch) • Width: 491.94mm (19.4 inch) • Depth: 670.77mm (26.4inch) including floor stand plate; 598.51mm (23.6inch) body only GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 6...
- Page 7 Overall system dimensions for door operation are • Height: 1829mm (72.0 inch) • Width: 978mm (38.5 inch) • Depth: 1118mm (44.0 inch) GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 7...
-
Page 8: Gk2000 System Details
2. GK2000 System Details GK2000 comes with two sections, top cabinet and bottom safe. RIGHT VIEW FRONT VIEW GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 8... - Page 9 LEFT VIEW GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 9...
-
Page 10: Gk2000 Devices
GK2000 Devices GK2000 comes with following components (9-digit Genmega part number): 1. PC unit, NF693 (161124481) a. SCNXL66 w/ cashbox (111118681) a. PC lock box, optional () b. SCNXL83 w/ cashbox (111130711) 2. 2high HCDU (151110451) c. Cashbox (110230721) a. 1 CST, 2000note (141139101) d. - Page 11 27. Edge light, safe door () 16. Microphone, optional () 28. Door switch, top cabinet () 17. Built-in topper with insert () 29. Door switch, safe () a. External topper, optional () GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 11...
-
Page 12: User Interfaces
User Interfaces GK2000 comes with following user interfaces: 1. LCD panel and touch screen 2. Card reader 3. Receipt 4. ADA Braille and earphone jack 5. EPP keypad 6. Bill acceptor bill entrance 7. Cash tray 8. Fingerprint reader, optional GENMEGA INC GK2000 USER’S MANUAL, REV0... - Page 13 For the access to internal area, the lock should be opened 1. Top cabinet lock GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 13...
- Page 14 For the access to devices inside the safe and PC unit, additional locks are required to be opened 2. Lock to the safe door 3. T-handle to the safe door GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 14...
-
Page 15: Devices Power Connection Diagram
Devices Power Connection Diagram The diagram below shows GK2000 devices are connected to main power supply and also to PC unit to get its DC power: 1. 110V AC line: o Wall outlet -> A -> (B,R,Z) ▪ A: UPS ▪... - Page 16 ▪ P: Switch, P1: safe, P2: top cabinet C: PC unit USB ->(Q,A,T,U,V) ▪ Q: Barcode scanner ▪ A: UPS ▪ U: Fingerprint reader, optional ▪ T: Touch screen ▪ V: Camera GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 16...
- Page 17 GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 17...
-
Page 18: Devices Communications Connection Diagram
Devices Communications Connection Diagram The diagram below shows GK2000 devices communication with PC unit and also with sub-devices: ▪ A: PC unit -> (B,C,D,E,F,G,K,L,M,O,P,Q,R,S,T) H9: Switch, safe door ▪ o B: EMV card reader (COM1) H10: Switch, top cabinet ▪... -
Page 19: Gk2000 Parts List
3. GK2000 Parts List Section Parts List and Genmega Part Number • System overall System body without doors () • Top cabinet door () • Safe door with hinge, bill and HCDU () • System cable harness () • Dome plug without cable opening (180215181) •... - Page 20 Flickers o Bill acceptor () o Cash dispenser () • Lights o Cash tray (180250601) o Bill entrance (180250601) • Switches o Safe door (290204731) • Edge light o Safe door () GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 20...
-
Page 21: Devices Com Port Assignment
#2 Safe door, Left Top cabinet, Right #5 Safe door, Right COM7 Barcode scanner COM8 Card dispenser, optional USB1 HD Camera USB2 USB3 Fingerprint reader USB4 Check scanner, optional USB5 Touchscreen USB6 Barcode, DC power GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 21... -
Page 22: Basic Operations
Switch on the PC unit (C) LED ligh of switch is in solid red is when it is switched on • All other devices should be automatically powered on, unitialize itself and be ready GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 22... - Page 23 GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 23...
-
Page 24: Loading Receipt Paper Roll
3. Turn around flexible shaft “A” and move forward 4. Intert the tip into printer head and cutter module “B” 5. Printer will feed the paper and dischage after cutting GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 24... -
Page 25: Loading Cash Into Cassette
The push plate moves forward by its own force from spring action when it is released after cash loading • Inspect the area of note pickup mechanism for any foreign objects before loading cash GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 25... - Page 26 HCDU • To insert cassette into HCDU 1. Push it all the way in until it slides and drops at its last moment GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 26...
-
Page 27: Bill Acceptor Cashbox
Bill Acceptor Cashbox • To detach the cashbox out of its case Step 1 Pull the cashbox by hoding the handle out of its case GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 27... -
Page 28: Device Settings And Indicators At Normal Operation
6. Device Settings and Indicators at Normal Operation It shows the settings and displays of device at normal operation of followings Settings and Indicators Description • Power, AC input On Line light at front face always in solid green GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 28... -
Page 29: Main Power Supply
6.2 Main Power Supply • Power, AC input On/Off switch light at top side always in solid red GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 29... -
Page 30: Receipt Printer
Connect printer data cable to PCI-to-Serial port for high-speed communication • Set to baud rate of 12500 bps (8 switches) o #1/#7 to ON or down o Others to OFF or up Printer control board and its LEDs GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 30... - Page 31 Printer control board and its DIP switches GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 31...
-
Page 32: Cash Dispenser 2High Hcdu
LED D3 no light during idle state or for single note; solid green for two or more notes (called double note) • Double detection DIP switches Double board switches position o Both #1 and #2 to OFF or Down GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 32... - Page 33 HCDU control board and its LEDs and DIP switch Double board LEDs and DIP switches GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 33...
-
Page 34: Pc Unit
PC Unit • AC Power input ON/OFF switch on rear side in solid red when switched ON; no light when switched OFF GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 34... -
Page 35: Emv Card Reader
EMV Card Reader Settings and Indicators Description • Power, DC input LED D7 on control board always in solid orange GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 35... -
Page 36: Epp
• Jumper J1 firmware download Two pins not shorted • Jumper J2 NVRAM clear Two pins not shorted • Order of LEDs and jumpers LED1-J3-J1-J2-LED4-LED2-LED3-LED5 LCD/Touch Settings and Indicators Description GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 36... -
Page 37: Bill Acceptor
Bill Acceptor Settings and Indicators Description • MEI SCNXL66 bill acceptor with 2200-note cashbox • LED Green is blinking when it is normal and ready GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 37... - Page 38 • LED error codes GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 38...
-
Page 39: Flickers And Lights
• Flicker, Bill acceptor No light at idle state; blinking in RGB color while accepting bill/ticket • Light, Cash tray No light at idle state; solid in RGB color while presenting cash GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 39... -
Page 40: Quick Troubleshooting
Internal battery is not connected. document. • Back-UPS does not power Move computer, monitor, or external computer/monitor/external drive drive power cord plug to the Battery during an outage Backup outlets. Computer, monitor or external disk/ GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 40... - Page 41 Battery requires replacement. two weeks (see “Order Replacement Battery”). Failure to replace the battery will result in reduced run-time during a power outage. • Red indicators are flashing Call SEIT Technical Support for service. GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 41...
- Page 42 Back-UPS is “Connect the Battery” under turned on “Installation” on the front page of this Internal battery not connected. document. It shows how to access the battery and connect the wires. GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 42...
-
Page 43: Problem Diagnostics
Check the internal battery for its connection o Access to internal battery locates at rear bottom o Open the cover o Check for connection of battery terminal UPS Status Indicators and Alarms GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 43... -
Page 44: Pc Unit
Check video cable for its connections at PC rear and AD board • Check power LED of OSD board for green light • Touch not responding Reseat USB cable to touch at PC • GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 44... -
Page 45: Cash Dispensing Unit
Cash Dispensing Unit Problem Diagnostics • Note path from cassette to cash tray (A) or reject (B) • Sensors along the note path Error Code Error Description and Diagnostics GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 45... - Page 46 - normal range of 50~250 mV at empty <YELLOW CABLE> - normal range of 2~5 V when blocked <YELLOW CABLE> replace encoder when the voltage is not in the normal range 6. replace Main B/D GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 46...
- Page 47 - normal range of 2~5 V when blocked <YELLOW CABLE> replace sensor when the voltage is not in the normal range 6. replace Main B/D C003A More than 4 notes requested in test mode GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 47...
- Page 48 - 3 CST CDUU31V normal - 4 CST CDUU41V normal 2. replace Main B/D C004A Jam is detected at 1st cassette exit (I) during dispensing (Note jam at Inlet(I) of 1st cassette) GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 48...
- Page 49 2. Check gears inside cassette for any debris between gears 3. Check rollers inside cassette for any damage 4. Check note exit slit for any sticky surface 5. Replace cassette 6. Replace Main B/D GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 49...
- Page 50 - normal range of 2~5 V when blocked replace Inlet sensor when the voltage is not in the normal range 5. replace main B/D C0081 Double detection timing sensor (H) blocked during dispensing 1. checksensor for any blockage GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 50...
- Page 51 6. measure sensor voltage <transmitter normal range of 1~3V> - normal range of 50~250 mV at empty - normal range of 2~5 V when blocked replace sensor when the voltage is not in the normal range 7. replace Main B/D GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 51...
-
Page 52: Emv Card Reader
EMV Card Reader Problem Diagnostics Receipt Printer Problem Diagnostics • Failure to detect paper Check the paper load sensor (A) if the sensor is displaced or dislocated from its mounting base GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 52... -
Page 53: Bill Acceptor
• Cutter failure to return to home Check the movement of cutter blade by manually rotating the gear position mechanism for any interference • Bill Acceptor Problem Diagnostics GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 53... -
Page 54: Encrypting Pin Pad (Epp)
No DC power to devices Replace power 8.12 Indicator Lights Problem Diagnostics • No light Check cable connection from SIC board to flicker board • Check the light signal with flicker board of working condition GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 54... -
Page 55: Speakers
Check cable of sound out at PC rear • Check sound cables at SIC board • Replace speaker 8.14 ADA Earphone Jack Problem Diagnostics • No sound Check cable from SIC board to ADA board • Replace ADA board GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 55... -
Page 56: Device Replacement
In most cases, it involves with • Disconnecting power and data cable from the device • Removing screws from its device mounting bracket or base • Testing the device for its normal operation GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 56... -
Page 57: Component Replacement
Removing screws from its component mounting bracket or base • Checking configuration settings of component • Adjusting alignment of component to the device body or case • Testing the device for its normal operation GENMEGA INC GK2000 USER’S MANUAL, REV0 Page 57...
Need help?
Do you have a question about the GK2000 and is the answer not in the manual?
Questions and answers