Table of contents About this manual 4.2.19 After entering the password successfully, The Tomos E-Cargo Safety enter the display interface 4.2.20 Bluetooth function display: Safety Automatic shutdown time setting : 4.2.21 Before first 4.2.22 Enable USB charging: Bike fit 4.2.23...
8.2 Maintenance This manual will help you learn everything you need to know 8.2.1 Speed sensor check about your Tomos E-Cargo. It explains how to ride and operate 8.2.2 Punctures the bike and how to perform basic maintenance tasks. It is strongly recommended to read it in full.
Page 4
(with normal use as described in the manual), Useful information. then Tomos E-Cargo is required to respect this warranty. If you feel your warranty should be applied or if you want detailed information on the application of your warranty please contact your Tomos E-Cargo dealer.
Page 5
E-Cargo dealer. ● During the valid warranty period(s) all parts where Tomos E-Cargo has determined that there is a construction or a material defect, will be repaired or reimbursed at Tomos Only a qualified bike dealer should perform any necessary E-Cargo´s discretion.
Page 6
Tomos E-Cargo for any loss or damage suffered by the owner or third parties. Any liability on the part of Tomos E-Cargo For more Tomos E-Cargo information, technical information for consequential damage is hereby excluded.
The bench can be removed and refitted depending on your cargo space requirements. Check with your Tomos E-Cargo The Tomos E-Cargo Family bike is an e-bike. The bike is intended to dealer for advice. be used on a regular paved surface and the tires are intended to maintain ground contact.
Page 8
The e-bike can be used within a temperature range between -5 °C and 40 °C. The e-bike and its parts The Tomos E-Cargo Family e-bike comes in a number of versions. Your bike has either: ● Hyd Disc brakes ● A removable display or a non-removable ANANDA D16 display ●...
Page 9
The e-bike contains the following parts: Image 1: General overview (side view)
● Always use original Tomos batteries approved by your control of the bike. Always have your bike checked by your Tomos E-Cargo dealer. When you use other batteries, Tomos E-Cargo dealer in case the front fork of your Tomos E-Cargo shall not assume any liability and bike warranty.
Page 15
● Never attempt to charge or use a damaged battery. There is a used incorrectly. Provide a fresh air supply and seek medical risk of explosion. Always contact your Tomos E-Cargo advice in the event of pain or discomfort. These fumes may dealer when your battery is damaged.
● When positioning your foot on the pedal at its lowest point your knee should be slightly bent. It is common for an Tomos E-Cargo bike to be ridden by more than one rider. In that case adjusting the seat post height to...
Is the seat post able to turn in the clamp when the lever is closed 4.1.1 Saddle height adjustment or are you not able to close the seat post quick release? Then the The height of the saddle is adjusted as follows: 1.
3. Turn the bolt clockwise to tighten it. Use one hand to hold one end of the handlebar and use it to move the handlebar to the required position. Use your other hand to tighten the bolt. Image 8: Closing the seat post quick release Tomos E-Cargo...
If you feel you cannot achieve a good bike fi t by changing the angle of the stem you might need a different stem and/or handlebar fitted. Please contact your Tomos E-Cargo dealer for advice. If you are unsure how to adjust the stem or need bike fitting advice, please contact to your Tomos E-Cargo dealer.
4.2.3 Real-time speed mileage display On the main interface, the current speed is refreshed in real time, and you can view the mileage-related data. Short press the "Power On/Off" button to switch the display of ODO mileage data content in the following order: Total mileage —〉Single mileage —〉Single mileage time—〉Average speed of a single mileage—〉Maximum speed of a single mileage—〉Motor power—〉Average power consumption of a single mileage—〉Instantaneous power consumption—〉Remaining mileage—〉Cadence.
Turn off headlight auto mode: 4.2.4 In the main interface, the operation of the headlight function can be realized. When the headlight is off, manually short press the "headlight" button to turn on the headlight; When the headlight is on, manually short press the "headlight"...
6km/h to help implement it: 4.2.5 On the main interface, the operation of the 6km/h booster function can be realized. Press and hold the "Push" button, the power push sign lights up and enters the power push interface, indicating that the power push mode is activated, and then press the "push" button again and keep pressing the "push"...
Page 25
In the main interface, gear operation can be realized. Press the "Plus" button to increase the gear, and press the "Minus" button to decrease the gear. By increasing or decreasing the booster gear, the output power of the motor can be changed. The range of instrument power assist gear is 0-5 gears, 0 gear is the motor no output power gear, and 5 gear is the highest output power gear of the motor.
Power display function: 4.2.7 On the main interface, the battery level is displayed as a real-time refresh. The power level is displayed in two situations, and the power information is obtained from the BMS first, and it is displayed as a percentage. If the power level is not obtained from the BMS, the power level information is obtained from the controller and displayed, and the power level display is divided into 1-5 grids.
Error codes are displayed: 4.2.8 When the electronic control system (controller, instrument) fails, the instrument will automatically display the fault code of the latest fault in real time on the main interface, and display the red " " logo in the upper bar. Only after the current fault is eliminated, the display of the fault code can be cleared, and the "...
USB charging function display: 4.2.9 The menu is activated with USB charging on/off function. The USB voltage output function can be turned on/off via the menu options. You can also press and hold the + button to quickly turn the USB charging function on or off.
USB charging indicator Wireless function display: 4.2.10 When the wireless function is activated. After powering on, if the wireless is connected, the wireless function indicator will be lit. If the wireless is disconnected, the wireless identification is off. When wirelessly connected...
Instrument parameter setting: 4.2.11 Under the information interface, press and hold the "Plus" button and "Minus" button at the same time to enter the settings menu interface. In the settings menu, short press the "Power On/Off" button to enter the next level menu. Under the final selection menu, short press the " Power On/Off"...
The following describes the specific settings: 4.2.12 Settings interface Press and hold the "+" and "-" keys at the same time to enter the settings page, then short press the "+" or "-" buttons to select the switching options, and finally press the power button to confirm.
Set up the function interface: 4.2.14 Sensitivity options Short press the "Minus" or "Plus" button to toggle the option to select the backlight level. Press the "Power On/Off" button to confirm the currently selected backlight sensitivity level. Short press the "Power On/Off" button under the "Back"...
Power consumption unit setting: 4.2.16 Power Consumption Unit Options Short press the "Minus" or "Plus" button to toggle the option to select power consumption units. Short press the " Power On/Off" button to confirm the currently selected power consumption unit. Short press the "Power On/Off" button under the "Back"...
Factory reset: 4.2.18 PASSWARD is required, the default password is "6262", press the plus/subtract key to increase or decrease the number, short press the power button cursor to jump to the next number setting, and so on, after entering successfully, enter the interface as follows: Once you have successfully entered your password...
Bluetooth function display: 4.2.20 Bluetooth status options Bluetooth name Short press the "Minus" or "Plus" button to toggle the option to view the status of Bluetooth or the Bluetooth name setting option. In the Bluetooth status options, select the "Enable" option, and then short press the "Power On/Off" button to set the Bluetooth function.
Automatic shutdown time setting: 4.2.21 Auto-shutdown duration option Short press the "Minus" or "Plus" button to toggle the option to select the auto-shutdown duration. Short press the "Power On/Off" button to confirm the currently selected auto shutdown duration. Short press the " Power On/Off"...
Maximum speed limit setting: 4.2.23 Limit the maximum speed selection range Short press the "minus" or "plus" button to switch the selection, the maximum speed setting, short press the power button to set the maximum speed of 12km/h~25km/h. Short press the "Power On/Off"...
Page 41
Short press the "minus" or "plus" button to switch the selection, short press the power button to set the level between 1 and 5, and the wheel diameter selection range before each level is between 0.1~1.0. Short press the "Power On/Off" button under the "Back" option to return to the upper interface. Wheel diameter selection range...
5 Getting ready to bike Be careful when touching the disc brakes after heavy use. They can get very hot. Gathering first experience It is recommended that the rider uses a bicycle helmet. It is recommended to gather first experience with the e-bike away from roads with heavy traffic.
7. Check if the main frame connecting bolts 4 aren’t loose. the instructions in this manual. Contact your Tomos E-Cargo dealer to 8. Check if the front 10 and rear lights are working.
Each bar of the battery symbol is equivalent to a capacity of E-bike battery capacity check There are two ways to check the charge conditions of the e-bike approx. 20% (see image 15). battery: If the display is removed from the holder 45, the last ●...
5. Mount the holder back onto the handlebar. 6. Maximum locking torque: 1N·m There are two ways to supply energy to the display: 1. Energy supply by the battery of the e-bike: If the display is in the holder, a sufficiently charged battery Tomos E-Cargo...
Removing the key prevent the e-bike battery from being removed by unauthorised persons when the e-bike is parked. Inserting the e-bike battery is done as follows: 1. Press the on/off button of the e-bike battery to switch off the e-bike battery. Tomos E-Cargo...
1. When the display is not yet inserted into the holder (in case ofan ananda display): a. Switch on the display and place it into the holder. The e-bike will automatically switch on. b. Insert the display into the holder. Switch on the display. Tomos E-Cargo...
Never use the bench seats for children who are not able to the display, if the e-bike is switched on. sit independently. The bench does not offer sufficient head support which may lead to neck or head injury. Tomos E-Cargo...
Page 49
To provide easy access to the box for (little) passengers, a cut-out has been made in the side of the foam box to create a step. This can be used to climb in and out of the foam box. Closing the safety harness is done as follows: 1.
4. Connect the USB connection of the external device to the USB port. Use the USB charging cable Micro A – Micro B (available from your Tomos E-Cargo e-bike dealer). As soon as you connect the external device to your display, the text ‘USB connected’...
6 Changing settings during biking Shifting gear while standing still is possible but only within a limited range. Resistance will increase until it isn’t possible There are a few settings that can be changed while driving, being: to rotate the lever any further. Don’t apply unreasonable shifting the gears, changing the assistance level and switching the force to rotate the lever beyond this point.
Note down the manufacturer and the number of the key. In case of loss of the keys, please refer to your Tomos E-Cargo dealer Closing the ring lock is done as follows: 1. Put the e-bike on the kickstand. This will prevent damage the spokes when closing the ring lock.
Never open the battery charger yourself. Image 30: Push down the lever Contact your Tomos E-Cargo dealer when your battery charger is damaged. Opening the ring lock is done as follows: Keep the battery charger clean.
Page 54
Charging the e-bike battery while placed in the battery holder is This says: Use ONLY with Tomos lithium-ion batteries. done as follows: 1. Press the on/off button to switch off the battery. 2. Clean the cover of the charge socket. Avoid soiling the Do not expose the charger to rain or wet conditions.
Page 55
Charging the e-bike battery after it has been removed from the Charging state of the e-bike battery The e-bike battery can be charged with or without the display. e-bike is done as follows: When charging without the display, the charging procedure can be 1.
8 Cleaning and maintenance ● Regularly recharge the battery ● Check the charge condition after 6 months. When only one LED of the charge-control indicator lights up, recharge the e-bike battery again to approx. 60 %. Be aware that the display can activate itself when the e-bike ●...
● Clean your bike in shorter intervals when you cycle on roads Contact your Tomos E-Cargo dealer in case the speed sensor is not have been prepared with winter road salt. The road salt may connected properly. cause damage to parts of your bike.
In case the speed is still not being indicated in the speed ● Avoid riding through potholes. indication, please contact your Tomos E-Cargo dealer. ● Avoid riding into train/tram tracks. The tyres are wide enough not to be caught by the track but your steering will be affected.
8.2.3 Maintenance check At home you can: When you have your e-bike maintained/serviced by your Tomos E- ● Fix the puncture yourself in case you have good access to Cargo dealer all necessary maintenance will be performed by your the puncture: use a repair kit and follow the instructions that dealer.
A damaged rima my damage the tyre and could make the wheel go out of true. follows: Contact your Tomos E-Cargo dealer in case you detect rim a. Front wheel: 2.4-3.5 bar admage.
Page 61
Any form of crack, scratches or change of coloring in highly stressed Contact your Tomos E-Cargo dealer in the following cases: ● If the chain audibly scratches the chain case. A chain will wear areas indicate that the life of the component has been over time causing it to increase in length.
Don’t fit your bike with tyres of a different measurement fire hazard. than specified. When you use a tyre with deviating specs it will affect both the Tomos E-Cargo electric system as well as the handling of the bike.
In case of questions concerning transport of the batteries, please refer to an authorised Tomos E-Cargo dealer. The Tomos E-Cargo dealers can also provide suitable transport packaging. When you carry your e-bike outside of your car, e.g. on a luggage rack, the battery and/or display could fall out of their holders during transport.
Model information Model type Having maintenance carried out following the Tomos E-Cargo Frame number service plan will keep your Tomos E-Cargo in top shape. The E-bike system check-ups and adjustments that are part of regular maintenance will Motor serial number * prevent breakage and costly repairs.
Directive 2006/66/EC respectively, electronic devices that are no longer usable and defective/drained batteries must be collected separately and recycled in an environmentally friendly manner. Please return batteries and (the electric and electronic parts of) your bike that are no longer usable to an Tomos E-Cargo dealer.
Monthly Service Check-Up Check tyre pressure. Tyre pressure should be Wheels Rider / owner Tomos E-Cargo dealer 2.4-3.5 bar (front tyre) and 3-4 bar (rear tyre). Check tyre tread and sidewalls for wear and Rider / owner cracks. Check for damaged and/or loose spokes.
Page 67
Android. These apps can measure the belt tension in the form of natural frequency (Hz) of the belt span. Operating instructions are provided within each app. The belt tension for your Tomos E-Cargo should be between 35Hz and 50 Hz.
Page 68
Check crank bolts, tighten if needed. Lubricate shifter cables. Tomos E-Cargo Check function of ananda motor unit. Tomos E-Cargo dealer All service work to the motor can only be done by a certified Tomos E-Cargo. Check if the linkage between the handlebar and the...
Page 69
Before every ride Monthly Dealer Service Check-Up Check for play on ball joints or its threaded Rider / owner Tomos E-Cargo connection. Check ball joints for function and wear, replace if needed. Check damper plate function, tighten if needed. Tomos E-Cargo Frame Clean and polish the paintwork.
Need help?
Do you have a question about the E-Cargo and is the answer not in the manual?
Questions and answers