Minolta FIERY ZX Installation And Service Manual
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Minolta FIERY ZX Installation And Service Manual

Minolta FIERY ZX Installation And Service Manual

For copier-m/ minolta cf full color copier
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F I E R Y Z X
I N S T A L L A T I O N A N D S E R V I C E G U I D E
f o r C o p i e r - M /
M i n o l t a C F F u l l C o l o r C o p i e r
A g u i d e f o r s e r v i c e t e c h n i c i a n s
Part Number: 10016940

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  • Page 1 F I E R Y Z X I N S T A L L A T I O N A N D S E R V I C E G U I D E f o r C o p i e r - M / M i n o l t a C F F u l l C o l o r C o p i e r A g u i d e f o r s e r v i c e t e c h n i c i a n s Part Number: 10016940...
  • Page 3 Trademarks EFI, the EFI logo, Fiery, the Fiery logo, EFICOLOR, and Rip-While-Print are trademarks registered in the U.S. Patent and Trademark Office. Fiery ZX, Fiery LX, Fiery Driven, the Fiery Driven logo, Command WorkStation, AutoCal, Starr Compression, Memory Multiplier, ColorWise, NetWise, and VisualCal are trademarks of Electronics for Imaging, Inc.
  • Page 4 Electronics for Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom (“Trademarks”); and d. assign your rights under this Agreement to a transferee of all of your right, title and interest in and to Fiery ZX provided the transferee agrees to be bound by all of the terms and conditions of this Agreement.
  • Page 5 For warranty service, please contact your authorized service/support center. EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, ELECTRONICS FOR IMAGING MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON THE SOFTWARE OR CODED FONT PROGRAMS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH YOU, AND ELECTRONICS FOR IMAGING SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 7: Table Of Contents

    Chapter 1: Introduction Features How the Fiery ZX operates Fiery ZX print options User software Fiery WebTools Chapter 2: Preparing for Fiery ZX Installation Installation sequence Checking the customer site Setting customer expectations Unpacking the Fiery ZX Fiery ZX panels...
  • Page 8 Chapter 4: Service Procedures Overview System software service Accessing Fiery ZX internal components Accessing front panel components Checking Fiery ZX internal connections Restoring Fiery ZX functionality after service 4-11 Removing and replacing circuit boards 4-13 MXV board 4-13 Video interface board...
  • Page 9 Before you go to the customer site Preliminary on-site checkout Checking the interface cables Checking the internal components Checking the Fiery ZX as a stand-alone unit Isolating the Fiery ZX Errors and beep codes during startup diagnostics General Fiery ZX system error conditions...

  • Page 11: About This Guide

    Unpacking and the steps you need to take before you install the unit • Chapter 3, “Connecting the Fiery ZX” How to connect the Fiery ZX to the copier and the network and verify that the system is working correctly; overview of the Control Panel •...

  • Page 12: Terminology And Conventions

    The term “ network administrator” refers to the person responsible for maintaining the network at the customer site. The term “Control Panel” refers to the area on the front of the Fiery ZX including the green/red activity light, the display window (LCD—liquid crystal display), and the buttons to the right of and below the display window.

  • Page 13: Precautions

    Fiery ZX: 1. Report any shipping damage. If there is any evidence of shipping or handling damage to the Fiery ZX packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to file a claim, and notify your authorized service/support center.
  • Page 14 Preface 8. Use care when handling parts of the Fiery ZX as some edges on the unit may be sharp. For example, be careful when: • Accessing the CD-ROM drive (keep the drive door closed when not in use) • Plugging in cables at the back of the unit •...

  • Page 15: Tools You Will Need

    Tools you will need Tools you will need To install or service the Fiery ZX, you should bring the following tools and parts: • ESD wrist grounding strap and antistatic mat • Wire cutters • #0 and #1 Phillips head screwdrivers (non-magnetic) •...

  • Page 17: Chapter 1: Introduction

    Features The Fiery ZX, as an integral part of a color printing system, enables users of PC- compatibles, Mac OS computers, and UNIX workstations to: • Send images over AppleTalk, TCP/IP, and Novell networks to print on Fiery ZX supported devices.

  • Page 18: How The Fiery Zx Operates

    Introduction How the Fiery ZX operates The Fiery ZX enables the customer to use a color copier as a printer and scanner. Users can print to the Fiery ZX from networked PC-compatibles running Microsoft Windows, from networked Mac OS computers, and from networked UNIX workstations running TCP/IP.

  • Page 19: Fiery Zx Print Options

    Fiery ZX print options The Fiery ZX’s efficient capabilities allow users to use a variety of applications to create and print pages of text and/or images. The Fiery ZX operates over a network or through the parallel port. Printing over a network allows Fiery ZX users to print documents directly from applications in which they were created.

  • Page 20: User Software

    Introduction User software Fiery ZX user software is provided on the User Software CD and the Command WorkStation CD. Some of the software can also be installed from the Fiery WebTools Installer (see Getting Started for more information on WebTools). The network administrator or user at the customer site is responsible for installing software onto computers that will use the Fiery ZX over the network.

  • Page 21: Fiery Webtools

    Fiery ZX. Fiery WebTools The Fiery ZX can support Internet or intranet access with Fiery WebTools, which include Status, WebSpooler, Installer, and WebLink. For more information on WebTools, see the Configuration Guide and Getting Started.

  • Page 23: Chapter 2: Preparing For Fiery Zx Installation

    Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting the Fiery ZX to the copier. Because the Fiery ZX is a node on the customer’s computer network, make sure that you coordinate your scheduled installation with the network administrator at the customer site.
  • Page 24 Configuration Guide ) Network administrator configures Setup options (see the Configuration Guide ) Network administrator installs Fiery ZX user software on networked computers that print to the Fiery ZX (see Getting Started ) Full Fiery ZX functionality Recommended installation steps and references...

  • Page 25: Checking The Customer Site

    • Do not plug the Fiery ZX into a circuit with heating or refrigeration equipment (including water coolers). • Do not plug the Fiery ZX into a switchable wall outlet. This can result in the Fiery ZX being turned off accidentally.

  • Page 26: Setting Customer Expectations

    • Ask the network administrator to verify the computer and network requirements as specified in Getting Started . Parallel port Is there room for both the Fiery ZX and the PC-compatible that will be connected to the Fiery ZX? System contact person Will the person responsible for the computers and the network be available at the time set for installation? Get a name as a contact.

  • Page 27: Unpacking The Fiery Zx

    O UNPACK THE IERY Save the original boxes and packing materials. If you need to transport the Fiery ZX at a later date, the original box and packing material will ensure safe shipment. 1. Open the Fiery ZX Color Server box and remove the packing material.
  • Page 28 Preparing for Fiery ZX Installation Copier interface cable (100-pin) Fiery ZX power cable (4) Parallel cable (25-pin) Media Package Fiery ZX Contents of Fiery ZX shipping box IGURE...

  • Page 29: Fiery Zx Panels

    Fiery ZX panels Fiery ZX panels Once you have unpacked the Fiery ZX, you can familiarize yourself with the front and back of the Fiery ZX before you install it. Jewel Serial ports: Activity light COM1 (for calibration) COM2 Line selection...

  • Page 31: Chapter 3: Connecting The Fiery Zx

    O CONNECT POWER AND START THE IERY 1. Connect the recessed end of the Fiery ZX power cable to the power connector at the back of the Fiery ZX (see Figure 3-1). 2. Make sure the Fiery ZX power switch is in the off position (press 0), and then connect the other end of the Fiery ZX power cable to a wall outlet.
  • Page 32 Connecting the Fiery ZX 3. Power on the Fiery ZX using the switch at the back of the Fiery ZX. The power supply automatically senses the correct voltage. 4. To confirm that the Fiery ZX is operating properly allow Fiery ZX startup to proceed without interruption while you watch the Control Panel.

  • Page 33: Connecting To The Copier

    2. Make sure the Fiery ZX is near the copier. 3. Locate the Fiery ZX copier interface cable and connect one end of the cable to the copier interface port on the copier.
  • Page 34 Connecting the Fiery ZX Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 To copier interface Slot 6 connector To copier Fiery ZX back panel Copier interface cable Copier interface cable connection IGURE...

  • Page 35: Verifying The Connection

    5. Press the line selection button to the right of Print Pages and then select Test Page. The Fiery ZX sends the Test Page, a color PostScript file that is resident on the Fiery ZX hard disk drive, to the copier and displays the RIP and Print status screens so you can monitor the job.

  • Page 36: Checking Scanning And Printing

    The Test Scan/Print function scans whatever is placed on the copier glass and prints it to the copier. This test can be used to check the scanning capabilities of the Fiery ZX. You can compare the original with the output to make sure the connection between the Fiery ZX and the copier is working properly.

  • Page 37: Installing Additional Options

    Other Fiery ZX connectivity includes a high-speed parallel port which enables the Fiery ZX to connect directly to the parallel port of a PC-compatible (see “Connecting a PC-compatible to the Fiery ZX” on page 3-11). Token Ring compatibility is available with the optional Token Ring kit (see the...

  • Page 38: Ethernet Network Connections

    Connecting the Fiery ZX Ethernet network connections The motherboard in the Fiery ZX has two external Ethernet network connectors: an AUI (Attachment Unit Interface) connector for a thin Ethernet cable (thinnet) or a thick Ethernet cable (thicknet), as well as a 10BaseT/100BaseT connector for twisted pair (see Figure 3-6).
  • Page 39 2. With the AUI slide latch in the down position, connect the network cable to the AUI connector on the back of the Fiery ZX. Slide the latch up to lock the connector in place. • To connect a thinnet cable to the Fiery ZX, an external Ethernet transceiver must be installed on the Fiery ZX AUI connector.
  • Page 40 Twisted pair (unshielded twisted pair cable or 10BaseT/100BaseT) uses an 8-pin, RJ-45 connector that connects to the back of the Fiery ZX (see Figure 3-6 on page 3-8). 1. Power off the Fiery ZX before connecting it to any network device.

  • Page 41: Connecting A Pc-Compatible To The Fiery Zx

    Fiery ZX to connect directly to the parallel port of a PC-compatible. Although there are a number of PC-based devices that may be connected to the Fiery ZX for parallel printing, the procedure for connecting each of these device types is relatively similar.
  • Page 42 Guide for Setup information. 7. After configuring Setup options, verify the connection. Once the parallel port connection has been made and the Fiery ZX has the correct Setup configuration and has reached Idle , the network administrator should print a few test documents from the PC-compatible with the parallel (lpt) port connected to the Fiery ZX.

  • Page 43: Using The Control Panel

    This section describes the Control Panel on the front of the Fiery ZX. Once you install the Fiery ZX and verify that it powers up correctly, you can use the Control Panel to access and monitor different functions of the Fiery ZX.

  • Page 44: Activity Light

    Connecting the Fiery ZX Activity light The activity light indicates current Fiery ZX activity. If the light is: Solid red There is an error causing printing to be disabled. Flashing red There is an error causing printing to be disabled, but the Fiery ZX is still processing.

  • Page 45: Control Panel Screens And Icons

    When the Fiery ZX is in Print mode, pressing the menu button cycles among four screens: three status screens (Info, RIP, and Print) and the Functions menu (see Figure 3-9). When the Fiery ZX is idle, pressing the menu button cycles between the Info screen and the Functions menu.
  • Page 46 Alert Status screen is activated, displaying an error message. For information on error messages, see the Printing Guide. Print Status When the Fiery ZX is printing, the Print Status screen is activated. This screen displays the following: —Press the top line selection button to cancel Cancel Job the job currently printing.
  • Page 47 —The Fiery ZX name as it is configured in Server Name Setup. Status —The current status of the Fiery ZX. The Fiery ZX status can be: Idle, Initializing, Busy, Processing, or Printing. —The space in megabytes available on the Number of MB Fiery ZX hard disk.
  • Page 48 • Color Charts— Prints the color reference charts. These pages include swatches of the RGB, CMY, and PANTONE colors available from the Fiery ZX. • Font List— Prints a list of all the fonts resident on the Fiery ZX hard disk drive. 3-18...
  • Page 49 Resume Printing and the copier continues processing and printing jobs. Connects the copier to the Fiery ZX so that you can resume printing Resume Printing—...

  • Page 50: Shutting Down And Restarting The Fiery Zx

    Fiery ZX is powered off, network access to the copier is interrupted. You should power off the Fiery ZX when you need to service it or the copier, and before you remove or attach any cables to the Fiery ZX. Power off the Fiery ZX when changing the copier’s toner in order to prevent the fan from drawing toner into the Fiery ZX.

  • Page 51: Chapter 4: Service Procedures

    The tools required to service the system are listed in “Tools you will need” on page xv. System software service Fiery ZX system software is installed on the HDD at the factory. Use the system software service kit when you need to: • Replace the HDD •...
  • Page 52 11. Fan 12. SCSI cable (CD-ROM drive) 13. HDD backplane board 14. UIB cable 15. Motherboard 16. Video interface board 17. MXV board 18. DIMMs 19. HDD bracket 20. HDD (hard disk drive) Exploded view of Fiery ZX components IGURE...

  • Page 53: Accessing Fiery Zx Internal Components

    1. Make sure you have shut down the Fiery ZX and removed all the cables from the back. 2. Loosen the two screws on the back of the Fiery ZX that secure the side panel to the tray. 3. Lift off the side panel (see Figure 4-2 on page 4-4).
  • Page 54 Figure 4-3 on page 4-5. If optional components have been installed, see the documentation that came with the specific kit. To service components inside the tray, position the Fiery ZX so that it is resting on its side and the components inside the tray are facing up.
  • Page 55 Slot 5 Copier interface connector Slot 6 Power switch Power supply CD-ROM drive Power connector Back panel view Side view Motherboard connectors: J19—Empty J20—Empty J26—Empty J29—MXV board J35—Video interface board J36—Empty Fiery ZX side view and back panel view IGURE...

  • Page 56: Accessing Front Panel Components

    O REMOVE THE FRONT PANEL 1. Remove the Fiery ZX side panel as described in “To open the Fiery ZX” on page 4-3. 2. Remove the UIB cable from the HDD backplane board. The other end of the UIB cable is connected to the user interface board inside the front panel.
  • Page 57 Accessing Fiery ZX internal components Indicates the 3 hooks Cover Tab slot UIB cable Opening in cover for UIB cable UIB enclosure Inside of tray Front panel Tab slot Removing the front panel IGURE O REPLACE THE FRONT PANEL 1. Make sure the UIB enclosure and all front panel components are installed correctly.

  • Page 58: Checking Fiery Zx Internal Connections

    Fiery ZX also discharges static electricity. 2. Position the Fiery ZX so it is resting on its side and the internal components of the Fiery ZX are facing up. 3. Inspect the Fiery ZX boards for secure insertion into the motherboard. Press down firmly on each board to make sure it is securely installed.
  • Page 59 Power connector on the HDD backplane board (J2) 5. CPU fan cable CPU fan Fan connector on the motherboard (J21) 6. UIB cable UIB connector on the HDD backplane board (J6) User interface board (J1) Cable connections in the Fiery ZX IGURE...
  • Page 60 1. Check that all DIMMs are locked. If any DIMMs have come loose, release and reseat them. The DIMMs (dual in-line memory modules) on the Fiery ZX motherboard are held in place by levers at each end. Sockets J44-J47 on the motherboard hold the DIMMs.

  • Page 61: Restoring Fiery Zx Functionality After Service

    3. If you removed the front panel, replace it (see “To replace the front panel” on page 4-7). 4. Place the side panel onto the Fiery ZX so the grooves on the edge of the side panel fit into the grooves in the tray (see Figure 4-7).
  • Page 62 Do not leave the Fiery ZX side panel off after servicing. An airflow channel is created by the side panel and the fan. Leaving the Fiery ZX open for extended periods of time could reduce the operational life expectancy of internal Fiery ZX components.

  • Page 63: Removing And Replacing Circuit Boards

    For information on installing option boards, see the separate installation instructions that came with that board. MXV board The MXV board in the Fiery ZX (see Figure 4-9) is installed in connector J29 on the motherboard. Mounting bracket Connector to...
  • Page 64 O REMOVE THE BOARD 1. Shut down and open the Fiery ZX as described in “To shut down the Fiery ZX” on page 4-3 and “To open the Fiery ZX” on page 4-3. 2. Remove the mounting bracket screw from slot 4.

  • Page 65: Video Interface Board

    The copier interface connector on one side of the board (slot 5 on the back panel of the Fiery ZX tray) connects to a cable that plugs into the copier. The other connector on the video interface board attaches to the motherboard connector at J35.
  • Page 66 Service Procedures O REMOVE THE VIDEO INTERFACE BOARD 1. Shut down and open the Fiery ZX as described in “To shut down the Fiery ZX” on page 4-3 and “To open the Fiery ZX” on page 4-3. 2. Make sure the copier interface cable connected to the back of the Fiery ZX is removed.

  • Page 67: Starr Daughter Card

    O REMOVE THE DAUGHTER CARD 1. Shut down and open the Fiery ZX as described in “To shut down the Fiery ZX” and “To open the Fiery ZX” on page 4-3. 2. Gently, pull out the clips on the video interface board around the edges of the STARR daughter card (see Figure 4-12 on page 4-18).
  • Page 68 Service Procedures Clip Clip STARR daughter card Video interface board connector J3 Video interface board Removing the STARR daughter card 4-12 IGURE 4-18...
  • Page 69 Make sure that the daughter card snaps into the connector clips and that the connector clips close securely around the card. 3. Reassemble the Fiery ZX and verify its functionality (see the connection verification steps described in “Restoring Fiery ZX functionality after service” on page 4-11).

  • Page 70: User Interface Board

    Service Procedures User interface board The user interface board installed in the front panel of the Fiery ZX (see Figure 4-14) provides an interface between the Fiery ZX server and the user. The front of the user interface board contains circuitry for the following: •...
  • Page 71 O REMOVE THE USER INTERFACE BOARD 1. Shut down the Fiery ZX as described in “To shut down the Fiery ZX” on page 4-3. 2. Remove the front panel from the Fiery ZX cover as described in “To remove the front panel”...
  • Page 72 6. Replace the front panel as described in “To replace the front panel” on page 4-7. 7. Reassemble the Fiery ZX and verify its functionality (see the connection verification steps described in “Restoring Fiery ZX functionality after service” on page 4-11).

  • Page 73: Motherboard

    The motherboard also controls HDD functions and the communication between the Fiery ZX and external devices. The motherboard has 4 DIMM sockets that hold 16, 64, or 128MB DIMMs (see page 4-29). The motherboard also includes: •...

  • Page 74: Removing The Fiery Zx Motherboard

    Take ESD precautions and be very careful when handling the Fiery ZX circuit boards. O REMOVE THE CIRCUIT BOARDS 1. Shut down the Fiery ZX and remove the side panel as described on page 4-3. 2. Remove the board mounting bracket screw in slot 5 for the video interface board.
  • Page 75 O REMOVE THE MOTHERBOARD 1. Using a hex nut driver, remove the standoffs on the two serial port connectors and the two parallel port connectors on the back of the Fiery ZX. Set the standoffs aside so they can be replaced later.
  • Page 76 The HDD connector on the back of the motherboard is connected to the HDD backplane board at connector P1. 7. Gently slide the motherboard out of the Fiery ZX tray (see Figure 4-20). Make sure the back panel connectors on the motherboard clear the tray as you remove the board.

  • Page 77: Replacing The Motherboard

    (see Figure 4-18 on page 4-23 for screw locations). 7. Replace the standoffs in the serial and parallel connectors on the back of the Fiery ZX. 8. Replace the top screw in the AUI connector and tighten it completely.

  • Page 78: Replacing Parts On The Motherboard

    Before performing any of these procedures, you must first shut down the Fiery ZX as described in “To shut down the Fiery ZX” on page 4-3, and remove the side panel as described in “To open the Fiery ZX” on page 4-3.
  • Page 79 (banks 0 and 1). Bank 0 consists of DIMM sockets J44 and J45; bank 1 consists DIMM sockets J46 and J47. Currently the Fiery ZX is configured for 160MB or 256MB. For 160MB configurations, two 64MB DIMMs are installed in bank 0 and two 16MB DIMMs are installed in bank 1.
  • Page 80 DIMM is fully seated in its socket. DIMMs fit the socket only one way. The two notches on the bottom of each DIMM should line up with the notches in the socket. 4. See “Restoring Fiery ZX functionality after service” on page 4-11. 4-30...
  • Page 81 The battery on the motherboard is located at BT1. The battery provides support for the realtime clock chip on the motherboard. Leaving the copier powered on and connected to the Fiery ZX while the Fiery ZX is powered off can lead to excessive drain on the Fiery ZX motherboard battery.

  • Page 82: Motherboard Jumpers

    Service Procedures Motherboard jumpers The following section describes the locations and settings for the four jumper blocks on the motherboard. The jumper area in the table below shows the current shipping configuration. Jumper Jumper area Description (shipping configuration) 400MHz • SP3-SP0 CPU speed.
  • Page 83 Motherboard Motherboard jumper locations 4-24 IGURE 4-33...
  • Page 84 Service Procedures HDD backplane board The HDD backplane board is installed above the CD-ROM drive and provides the connection for the HDD. It also provides connections for the user interface board and the motherboard. UIB cable connector (J6) Mounting holes for HDD bracket HDD connectors Mounting holes for...
  • Page 85 O REMOVE THE BACKPLANE BOARD 1. Shut down and open the Fiery ZX as described in “To shut down the Fiery ZX” on page 4-3 and “To open the Fiery ZX” on page 4-3. 2. Remove the HDD and the HDD bracket (see “To remove the HDD” on page 4-41 and “To remove the HDD bracket”...

  • Page 86: Fans

    You should hear the fans start as soon as you power on the Fiery ZX. If you don’t hear the fans or a fan error message is displayed on the Control Panel, the most likely problem is a faulty power connection (see “To check board and cable connections”...

  • Page 87: Cpu Fan

    Fiery ZX functionality after service” on page 4-11). 4. Check the fan vent on the Fiery ZX back panel to make sure air is coming out the back. If the air is not coming out the back, the fan is installed incorrectly.

  • Page 88: Checking Voltages

    • Connector that supplies power to the CD-ROM drive • Connector for future options Test voltages on the cable connectors on the power supply, not on the board connectors. Table 4-1 describes the Fiery ZX power connectors. Fiery ZX power connector ABLE...

  • Page 89: Removing And Replacing The Power Supply

    This section describes how to remove and replace the power supply and all cables. O REMOVE THE POWER SUPPLY 1. Shut down and open the Fiery ZX as described in “To shut down the Fiery ZX” on page 4-3 and “To open the Fiery ZX” on page 4-3.

  • Page 90: Hard Disk Drive

    Service Procedures Hard disk drive The factory-installed HDD (hard disk drive) in the Fiery ZX is formatted and loaded with Fiery ZX system software, including the network drivers and Fiery ZX printer fonts. The HDD is also used to store spooled print jobs. Available space on the HDD is displayed in the Control Panel.
  • Page 91 Fiery ZX O REMOVE THE 1. Shut down and open the Fiery ZX, as described in “To shut down the Fiery ZX” on page 4-3 and “To open the Fiery ZX” on page 4-3. 2. Loosen the two screws on the outside of the HDD bracket (see Figure 4-28).
  • Page 92 4-11). 5. Re-establish the connections at the back of the Fiery ZX. 6. If you replaced the HDD with a new drive, install Fiery ZX system software (see “Fiery ZX system software” on page 4-49). If a startup error appears on the Control Panel when you turn on the Fiery ZX, check the Fiery ZX connections.
  • Page 93 O REMOVE THE BRACKET 1. Shut down and open the Fiery ZX, as described in “To shut down the Fiery ZX” on page 4-3 and “To open the Fiery ZX” on page 4-3. 2. Remove the front panel so you can access the two HDD bracket screws on the front (see “To remove the front panel”...
  • Page 94 (see Figure 4-29 on page 4-43). 4. Replace the front panel (see “To replace the front panel” on page 4-7). 5. Replace the HDD (see “To replace the HDD” on page 4-42). 6. See “Restoring Fiery ZX functionality after service” on page 4-11. 4-44...

  • Page 95: Cd-Rom Drive

    O REMOVE THE DRIVE 1. Shut down and open the Fiery ZX, as described in “To shut down the Fiery ZX” on page 4-3 and “To open the Fiery ZX” on page 4-3. 2. Remove any cables connected to the back of the CD-ROM drive.
  • Page 96 The power supply cable is routed through the tie wraps on the drive bracket and connects to the HDD backplane board. 6. Re-establish cable connections to the back of the CD-ROM drive and reassemble the Fiery ZX (“Restoring Fiery ZX functionality after service” on page 4-11). 4-46...

  • Page 97: Front Panel Components

    Power supply Front panel components The front panel holds jewels, the user interface board, and buttons. This section describes replacing jewels and buttons on the front panel. For information on replacing the user interface board, see “User interface board” on page 4-20. Top jewel Line selection buttons...

  • Page 98: Jewels

    Jewels Some upgrades or product modifications may require you to replace a jewel on the front panel of the Fiery ZX. The following procedure describes how to replace a jewel. O REPLACE FRONT PANEL JEWELS 1. If you are replacing the top jewel, remove the front panel as described in “To remove the front panel”...

  • Page 99: Fiery Zx System Software

    Setup settings are reset to the default configuration when system software is installed. 2. Print the Font List from the Functions menu. The Font List details what fonts are resident on the Fiery ZX HDD. Along with the fonts provided on the System Software CD, the customer may have installed additional fonts that will be deleted when system software is installed.
  • Page 100 Service Procedures 5. While the Fiery ZX is running the startup diagnostics, hold down the fourth line selection button on the Control Panel to access the Installation & Info screen. Hold down line selection button to access Installation & Info screen If you do not press the fourth line selection button before the end of the diagnostics, the Fiery ZX continues the startup process and you must restart the system and try again.

  • Page 101: Chapter 5: Troubleshooting

    “Checking Fiery ZX internal connections” on page 4-8 for descriptions of Fiery ZX parts and connections. If a loose part or cable is not the cause of the problem, see “Checking the Fiery ZX as a stand-alone unit” on page 5-8, and “Checking the entire Fiery ZX system” on page 5-18.

  • Page 102: Where Problems Occur

    Where problems occur The Fiery ZX is a server for color copiers, and it is generally part of a configuration like the one shown below and in Figure 5-2 on page 5-3. Problems may occur in one of three areas: •...

  • Page 103: Before You Go To The Customer Site

    1. Does the copier work when it is not connected to the Fiery ZX? If the copier works but the user cannot print a Fiery ZX Test Page, have the customer check the Control Panel on the Fiery ZX for an error message.

  • Page 104: Preliminary On-Site Checkout

    • Has the customer noted any error messages on the Fiery ZX or the copier screen? If the answer to any of these questions is yes, refer the customer to a list of Fiery ZX error messages in the Printing Guide.

  • Page 105: Checking The Interface Cables

    Preliminary on-site checkout Checking the interface cables Before you remove the side and front panel of the Fiery ZX to check internal components make sure that: • All interface cables to the system are plugged into the proper connectors on the back panel of the Fiery ZX (see Figure 5-3).

  • Page 106: Checking The Internal Components

    1. Shut down the Fiery ZX (see “To shut down the Fiery ZX” on page 4-3). 2. Remove the side panel and the front panel as described in “To open the Fiery ZX” on page 4-3 and “To remove the front panel” on page 4-6.
  • Page 107 11. Fan 12. SCSI cable (CD-ROM drive) 13. HDD backplane board 14. UIB cable 15. Motherboard 16. Video interface board 17. MXV board 18. DIMMs 19. HDD bracket 20. HDD (hard disk drive) Exploded view of Fiery ZX components IGURE...

  • Page 108: Checking The Fiery Zx As A Stand-Alone Unit

    • Check Setup (See the Configuration Guide for details). Isolating the Fiery ZX 1. Isolate the Fiery ZX from the copier and from the network by disconnecting the following cables from their connectors on the back panel of the Fiery ZX: •...

  • Page 109: Errors And Beep Codes During Startup Diagnostics

    Startup diagnostic screen IGURE If an error occurs during the startup diagnostics, the red activity light on the Fiery ZX Control Panel turns on. At the end of the diagnostics, the red activity light remains on and the error number appears in the startup diagnostic screen.
  • Page 110 • If the above does not correct the error, you may need to replace the motherboard. 8 beeps–pause U5-U7, U10-U12, • Replace the motherboard U15-U17—Cache Beep codes continue to loop until the Fiery ZX is shutdown and the error is corrected. 5-10...
  • Page 111 • If the above does not correct the error, you may need to replace the motherboard. J44—DIMM • Reseat the DIMM in the socket and restart the Fiery ZX in order to run the startup diagnostics. J45—DIMM • If the error persists, replace the DIMM.
  • Page 112 Test Group Area reporting the error Suggested action number U33—Flash ROM • Reinstall system software (see “Fiery ZX system software” on page 4-49). • If the error persists after installing the system software, you F1-F4 may need to replace the motherboard.

  • Page 113: General Fiery Zx System Error Conditions

    Checking the Fiery ZX as a stand-alone unit General Fiery ZX system error conditions When you startup the Fiery ZX or when you install system software, you may encounter error conditions that are not reported during the startup diagnostics. Table 5-3 lists some of these error conditions and suggests corrective action.
  • Page 114 • Make sure the copier interface cable is in the Fiery ZX Control Panel. the Fiery ZX and the copier. connected to the Fiery ZX and the copier. • Make sure the copier is on and ready to print. • Print a Test Page.

  • Page 115: Viewing The Diagnostic Info Screen

    1. Restart the Fiery ZX using the power switch on the back panel. 2. While the Fiery ZX is running its startup diagnostics, hold down the fourth line selection button on the Control Panel to access the Installation & Info screen.

  • Page 116: Video Interface Board Diagnostics

    You will not get accurate results from this test if the copier interface cable is connected to the Fiery ZX. 2. Power on the Fiery ZX and at the Fiery ZX Idle screen, press the menu button once. The Functions menu is shown below:...
  • Page 117 • Reseat the video interface board and the STARR daughter card. • Power on the Fiery ZX and run Video Diagnostics again. If the tests still fail you may need to replace the video interface board or the STARR daughter card.

  • Page 118: Checking The Entire Fiery Zx System

    3-3. Printing a Test Page Once you have connected the Fiery ZX to the copier you should print the Test Page to verify that the interface between the copier and the Fiery ZX is working properly. The Test Page is a color PostScript file resident on the Fiery ZX HDD. The Test Page is printed to the copier using the settings configured in Setup.
  • Page 119 5. Press the line selection button to the right of Print Pages and then select Test Page from the menu. The Fiery ZX sends the Test Page to the copier and displays the RIP and Print status screens so you can monitor the job.
  • Page 120 The message Scanning from copier and printing..is displayed. Test Scan/Print Select Test Scan/Print Video Diagnostics Diagnostics Test Scan/Print command 5-11 IGURE 5. When the Fiery ZX is finished printing, compare the output from the copier to the original. 5-20...

  • Page 121: Checking Network Connections

    • Network connection problems that result in the Fiery ZX not appearing in the printer list on the customer’s workstation If the Fiery ZX does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.

  • Page 122: Printing To The Fiery Zx

    Printing to the Fiery ZX If the user can print a Fiery ZX Test Page, but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure the network administrator has: •...

  • Page 123: Appendix A: Specifications

    • RJ-45 connector that supports 10/100BaseT twisted pair network connectivity User software A complete description of Fiery ZX user software is provided in the Printing Guide. For optimal Fiery ZX performance, current versions of the user software should be maintained on every network computer that might print to the Fiery ZX.

  • Page 125: Index

    Index Numerics 100BaseTX xii cables 10Base2 2-3, 3-9 AUI 3-9 10Base5 2-3, 3-9 category 5 3-10 10BaseT/100BaseT 2-3, 2-7, 3-8, 3-10 checking 5-5 copier interface 2-5 2-6, 3-3 CPU fan 4-8, 4-37 activity light 2-7, 3-2, 3-13 3-14, 4-20, Ethernet 3-7 fan, back panel 4-8, 4-36 Adobe PS Printer Driver 1-4 parallel 2-5...
  • Page 126 Index components copier interface connector 2-7, 3-3 3-4, checking 5-6 4-5, 4-15 exploded view 4-2, 5-7 CPU 1-2, 4-23 Configuration page option 3-18 configurations A-1 connections fan 4-37 checking 3-5 fan cable 4-8 copier interface 3-4 jumper setting 4-32 DIMM 4-10 troubleshooting 5-10 Ethernet 3-8 customer site checklist 2-3...
  • Page 127 Print Calibrator 1-4 80 5-12 Scan 1-1 1-2, 1-5 81 5-12 Spooler 1-5, 4-49 90 5-11 WebTools 1-4 91 5-11 Fiery ZX-2100 92 5-11 configuration xii, A-1 93 5-11 Fiery ZX-3300 94 5-11 configuration xii, A-1 E0-E1 5-12 Flash ROM 5-10, 5-12...
  • Page 128 4-35 menus reset switch 4-34 Functions 3-5, 3-15, 3-18 speaker 4-34 models HDD bracket 4-43 4-44 Fiery ZX-2100 xii, A-1 HDD bracket screws 4-43 Fiery ZX-3300 xii, A-1 motherboard icons battery 4-23, 4-31 Alert 3-16 completing and verifying installation...
  • Page 129 Index power supply cables 4-8 NetWise 1-1 description 4-37 network connections problems 5-13 checking 5-21 removal 4-39 overview 3-8 replacement 4-39 precautions xiii voltages 3-2, 4-38 thicknet (10Base5) 2-3, 3-9 PPD files 1-4 thinnet (10Base2) 2-3, 3-9 precautions xiii twisted pair (10BaseT/100BaseT) 2-3, Print Calibrator 1-4 3-8, 3-10 Printer screen 3-2...
  • Page 130 Index screens STARR daughter card 1-2, 4-15, Alert 3-15 3-16 4-17 4-19, 5-16 Exit Setup 3-2 startup Functions 3-5, 3-15, 3-17 3-18 diagnostic screen 5-9 Idle 3-2 errors 5-9 Info 3-15, 3-17 for installation 3-1 Installation & Info 4-50, 5-15 language selection 3-2 language 3-2, 4-50 startup diagnostics...
  • Page 131 Index troubleshooting battery 5-12 Video Diagnostics option 3-19 beep codes 5-10 video interface board buttons 5-13 copier interface connector 4-15 cache 5-10 description 1-2, 4-15 Control Panel 5-13 diagnostics 5-16 CPU 5-10 motherboard connector 4-8 DIMMs 5-10 5-11 mounting bracket 4-15 fan 5-13 removal 4-16 Flash ROM 5-10, 5-12...

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