NexiGo N990 Manual

NEXIGO WEBCAM SETTINGS SOFTWARE

While all of our cameras are plug-and-play, this free software tool is best for those who want full control over settings like brightness, saturation, exposure, and focus. To download the latest version, head to nexigo.com/software.

PRODUCT OVERVIEW

Note: Do not rotate the webcam head manually. Manual manipulation can damage the camera. Only use the provided remote to control the camera.

1. UHD Lens
2. Noise Reduction Microphones
3. Horizontal Rotation platform
4. Power Indicator
5. Activity Indicator
6. RF Receiver
7. 3.5mm Audio Jacks
8. USB-C Port (Connect with computer)
9. USB 2.0 Port
10. 1/4" Tripod Screw Hole
11. Focus Ring

USB 2.0 Port: After the webcam is connected to your computer, its functions as an external USB port of your computer. You can plug in USB speakers, USB flash drives, etc.
Focus Adjustment: Twist the focus ring by hand gently until your subject is sharp. Please try twisting the opposite direction if the focus ring is stuck at the end.
(Normally you don't need to adjust the focus since the camera focusing is adjusted to the best before delivery.)

PAN AND TILT (REMOTE CONTROL)

Horizontal Rotation Speed: 0.7°-24°/second
Horizontal Rotation Range: 340° (-170° to +170°)
Tilt Rotation Speed: 5.6°-12°/second
Tilt Rotation Range: 120° (-35° to +85°)

PACKAGE INCLUDES

1 x 4K PTZ Camera
1 x Screws Kit
1 x Wall Mount Component
1 x USB-C to USB-A Cable
1 x Privacy Cover
1 x User Manual
1 x RF Remote (Requires 2 AAA batteries, not included)
1 x USB-A to USB-C Adapter

REMOTE INSTRUCTIONS

	Power Button: Press to turn on/off the camera.
	Mute Button: Press to mute/unmute the camera's microphone.
	Stop Video Button: Press to stop/start the video. Essentially this is a mute function for the video.
	Home Button: Press to reset your view to its default state.
	Arrow Buttons: Press the arrow buttons to pan/tilt the camera. Hold to increase the speed of the pan/tilt.
	Zoom +: Press to zoom in on the video. Hold to adjust faster.
	Zoom -: Press to zoom out the video. Hold to adjust faster. Note: The resolution must be set to 1920 x 1080 before using the zoom function
	Vertical Flip: Press to flip the video vertically when you mount the camera upside down, press again to restore normal.
	Backlight Compensation (BLC) Button: Press to add BL. Press again to restore default settings.
	ANC/OFF Button: Press this button to turn off or restore the internal noise reduction algorithm of the camera. For optimal audio quality, we recommend turning off this feature when using an external 3.5mm noise reduction microphone with the camera.
	Preset: Press to enter preset settings mode. Press and hold for 2 seconds to enter cancel preset settings mode.
	1/2 Buttons: Press to switch to the preset position 1/2.
	Brightness +: Increase the brightness of the video capture. Brightness -: Decrease the brightness of the video capture.

SPECIFICATIONS

SETTING UP YOUR WEBCAM

1. INSTALLING YOUR WEBCAM
   Option 1: Place on a flat surface.
   
   Option 2: Install with a ¹/₄" thread tripod.
   
   Option 3: Mount on a wall or ceiling.
   
   1. Position the wall mount component at an appropriate location on the wall/ceiling and locate the screw holes in the wall mount component. Mark each hole carefully with a pencil or pen to ensure that the camera will be mounted in the correct location.
   2. Drill a hole with a 15/64" drill bit at each mark. (Drill and drill bit NOT included.)
   3. Insert a wall anchor into each hole and hammer in the wall anchors so they are nearly flush with the wall/ceiling surface. (Hammer not included.)
   4. Fully insert screws into each wall anchor using a screwdriver. (Screwdriver not included.)
   5. Align the camera's openings with the protruding screws built into the wall mount component. Insert the camera into the openings and rotate the camera counterclockwise to lock it into place.
2. CONNECT THE WEBCAM TO YOUR COMPUTER USING THE USB CABLE
   
   Notes:
   1. Make sure you are connected to your network before starting the setup.
   2. If you cannot use the camera within other apps, you will need to enable access.

• In Windows: Select Settings > Privacy > Camera, turn on allow apps to access your camera.
• On Mac: Select Apple Menu > System Preferences > Security & Privacy > Privacy > Camera, and select which apps you want to use the camera. If you still have trouble connecting the Webcam, please refer to the FAQ sections.

3. 1. VIEW YOUR CAMERA: Windows
      Windows users can use the Camera app, which is pre-installed with Windows. To find the Camera app type "camera" (without the quotation marks) in the search bar at the bottom of the screen and press enter. Alternatively, go to the Start menu at the bottom right corner of the screen and left click. Scroll through the list of programs there until you get to the "C" section, the Camera application will be listed there. To view your webcam video you may need to select "the NexiGo camera" from the list of other devices. At the top right or left of your screen click the cycle camera icon (the arrow chasing itself, not the gear), and keep switching until you get to the NexiGo webcam.
   2. VIEW YOUR CAMERA: Mac
      Mac users can use the Photo Booth app, which is pre-installed with the OS. This will allow you to preview the camera images, capture still frames, and record video clips. To begin, select the Finder button, click Applications, and select Photo Booth.
      
      Alternately, click the Search button in your menu bar, type "photo booth" (without the quotation marks), and press return. To see an image from your camera in Photo Booth, you may need to select the camera from the list of attached devices in the app. At the top of your screen, click Camera in the app menu, and select the Ultra HD Webcam from the list of options.
4. VIDEO CALLING REQUIREMENTS
   1. A computer with speakers (or a headset), your NexiGo webcam, and a microphone;
   2. Install a video-calling application such as Skype, FaceTime, Zoom, or Hangouts. (Both parties need a webcam and the same video application.)

FAQ

Q1: How do I know if my camera is being recognized by the system?
A: Connect the camera to any USB 2.0 or USB 3.0 port. It will take a few seconds for the camera to be recognized after it is connected to the system. To ensure the camera has been installed correctly on a Windows computer; check under Control Panel > System and Security > Device Manager.

To verify the webcam is connected on a Mac computer, click the Apple Menu (in the top left corner of your screen) and then click About this Mac. Click on System Report from the pop-up window that appears. The System Information window for your Mac will appear. Navigate to the USB section and check if the webcam is listed as a connected device (like the photo below):

Q2: What is the video recording frame-rate?
A: The NexiGo webcam captures clear images and can record video at 2160p/30fps in a well-lit environment. The quality of the signal can be affected by low bandwidth availability or insufficient lighting. This can cause the frame rate to drop to 2160p/20fps, or possibly even lower.

Q3: What can I do if the images or video are an abnormal color? How to adjust image parameters such as brightness or contrast?
A: Please ensure that the light in your environment is free of unique tones or intense light sources. Things such as walls/floors/other large-area non-standard light sources, including areas with colored or intense light. In such environments photographed pictures are subjected to color cast due to the lighting impact of these light sources.
For Windows & Mac:
Using the NexiGo Webcam Settings Software, you can adjust the image parameter you want according to your needs.
Note: Download the NexiGo Webcam Settings Software from nexigo.com/software.

Q4: Why is my video not in 2160p in my video calling application?
A: Check the video output settings in your video capture software, these may be set to a lower capture format. There are various constraints on the system that could impede the ability to attain a 2160p video calling session. They center around processing power (i.e. CPU speed) and available network bandwidth. In all cases, review the requirements from the video calling application. They will guide as to the system performance required as well as the necessary bandwidth.

Q5: How to use the webcam privacy cover?
A:

1. Remove 3M tape backing on the back of the privacy cover.
   
2. Attach the cover to the top of the webcam and press firmly.
   
3. Open/close the cover as needed.
   

Q6: Why does my resolution drop to 1440p while using the zoom function on the webcam?
A: This webcam is not able to maintain the combination of 4k resolution and/or the built-in zoom function. For 4k resolution, no built-in zoom functions will be able to be used. The built-in zoom is only usable at 1440p resolution, if you try to use the zoom function while in 4k resolution, the zoom will not function.

Q7: How do I use the preset function?
A: Preset Settings:

1. Adjust the camera view to fit your needs. You can zoom in/out using the zoom buttons or pan and tilt the camera using the arrow buttons.
   Note: Do not rotate the webcam head manually. Manual manipulation can damage the camera. Only use the provided remote to control the camera.
2. Press the Preset button. This will cause the camera to enter Preset Setting Mode, and the camera video playback will darken/become more opaque.
3. Press either the 1 or 2 button to save your preset. It will be saved to this slot and will override any previously saved preset. This will restore the camera's video playback to its original look.

Remove Preset Settings:

1. Press and hold the Preset button for 2 seconds. This will cause the camera to enter Remove Preset Setting Mode, and the camera video playback will darken/become more opaque.
2. Press either the 1 or 2 button to clear the settings saved in the corresponding button.

Q8: Why is there flickering or banding on the video feed when I use the webcam?
A: This might be due to lighting inconsistencies in your room. To resolve this, download the NexiGo Webcam Settings Software from nexigo.com/software. In the software, select your NexiGo webcam in the device selection bar, then change the powerline frequency to either 50Hz or 60Hz depending on your needs. For example, if your screen flicks at 50Hz, you can switch to 60Hz to solve it.
Note: The camera defaults to indoor mode. Please do not aim the camera directly at the light source.

IMPORTANT SAFETY NOTES

• To reduce the risk of fire, electric shock, injury to persons, and damage to property, read all operating instructions and the following safety instructions before using your NexiGo product.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• Do not place or attach the webcam to an unstable or uneven surface. Failure to follow this precaution may cause the product to fall and cause damage to the unit.
• The webcam may heat up after extended use. If the camera is hot to the touch, turn off the camera and leave it to cool down before further use.
• Do not use or store the webcam in extremely cold or hot environments. This may cause the webcam to malfunction. This item is intended to be used at room temperature and in a controlled environment.
• Do not touch the device, power adaptor, or USB cable with wet hands. Keep this product dry.
• Do not exceed the power requirements of this prod.
• If the unit is damaged, please exercise the warranty or recycle the webcam at your nearest electronics store. Do not attempt to repair, disassemble, or modify the webcam under any circumstance. Contact NexiGo Customer Support if there is an issue to exercise the warranty.
• To clean the device, wipe it with a soft, dry cloth. To clean the lens, use a dry microfiber cloth or a lens cleaner. Use only a mild detergent if necessary. Do not use strong or corrosive detergents to avoid damaging the lens.
• Keep ventilation openings free from any obstructions.
• Please protect the USB cable. Do not step on or apply pressure on them. Do not pull on the product's plug, socket, or cable outlet.
• When not using the webcam, please unplug the device from the USB port and turned off the power.

CONTACT INFORMATION

Manufacturer: Nexight INC
Address: 11075 SW 11th St. Beaverton, OR 97005 U.S.A.
Website: www.nexigo.com
E-mail: cs@nexigo.com
Tel: +1 (458) 215-6088