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Genesis Connected Services Manual

GENESIS VEHICLE OWNER PRIVACY POLICY

Your Genesis vehicle may be equipped with technologies and services that use information collected, generated, recorded or stored by the vehicle. Genesis has created a Vehicle Owner Privacy Policy to explain how these technologies and services collect, use, and share this information.

You may read our Vehicle Owner Privacy Policy on the www.genesis.com website at http://www.genesis.com/us/en/privacy-portal.html . If you would like to receive a hard copy of our Vehicle Owner Privacy Policy, please contact our Customer Care Center at:
Genesis Customer Care
P.O. Box 20850
Fountain Valley, CA 92728-0850
Genesis Customer Care: 844-340-9741
Genesis Roadside Assistance: 844-340-9742
customercare@genesismotorsusa.com

Hours of operation

Genesis Customer Care and Genesis Connected Services
English Monday - Friday 5:00 AM - 5:00 PM PST
Saturday 6:30 AM - 3:00 PM PST
Sunday closed
Korean and Spanish Monday - Friday 6:30 AM - 3:00 PM PST
Genesis Connected Services In-Vehicle 24/7/365

WELCOME TO GENESIS CONNECTED SERVICES

Genesis Connected Services is a dynamic, connected car technology that allows Genesis vehicles to send and receive important and useful information.

The system uses an enhanced cellular network that optimizes connections and prioritizes emergency requests. In your vehicle, Genesis Connected Services uses voice-response technology, with the addition of GPS and a live assistance team for selected needs.

With Genesis Connected Services you get:

  • Automatic emergency assistance, in the unfortunate event of a collision.
  • The convenience of being able to remotely lock, unlock and see the status of your vehicle from your smartphone.
  • The peace of mind that comes with in-vehicle, on-demand diagnostics, and more.

In addition, selected features incorporate notifications warningvia your choice of text messaging or e-mail.

  • Please note that selected Genesis Connected Services features and notifications require that you first input information or set preferences online .

For the best experience, download and use the Genesis Intelligent Assistant smartphone app to always have control of your vehicle from wherever you may be.

* Not available on all models.

ENROLLING IN GENESIS CONNECTED SERVICES

Enrollment begins with creating an account on owners.genesis.com , the Genesis owner website that you can use to access your Genesis Connected Services preferences as well as a number of other ownership tools.


You can do this at your Genesis retailer or at home.

If you have not done so already, go to owners.genesis.com and select 'register'.

On the REGISTRATION screen, you will provide basic information about you and your vehicle that will be automatically populated into your Genesis Connected Services Enrollment and Preferences screens. Please note that you will need your Vehicle Identification Number (VIN) to complete this step.

After the enrollment process, you can learn about all the Genesis Connected Services features and the associated packages at owners.genesis.com , and try them during your free trial periods. In order to set up feature preferences, log on to your Genesis Connected Services account on owners.genesis.com.

*Only available on models equipped with factory-install navigation system.

Genesis Connected Services Packages
Depending on what model and model year vehicle you have, your vehicle may have different Genesis Connected Service packages.

GENESIS CONNECTED SERVICES COMES IN THREE PACKAGES FOR MODEL YEARS 2022 AND OLDER:

Connected Care

  • Automatic Collision Notification
  • Maintenance Alerts
  • Service Link (Schedule Service)
  • Remote Diagnostics
  • Weather Information Service
  • Drive Score & UBI
  • SOS Assistance
  • Automatic DTC Notification
  • Monthly Health Report
  • Connected Voice Assistance
  • Enhanced (GPS) Roadside Assistance
  • Connected Route Guidance

Remote

  • Remote Start w/ Climate Control & Heated/Ventilated Seats
  • Remote Door Lock/Unlock
  • Remote Lights
  • Stolen Vehicle Tracking
  • Safeguard Alerts (Geofence, Speed & Curfew)
  • Digital Key (if equipped)
  • Rear Occupant Alert
  • Remote Horn & Lights
  • Car Finder
  • Alarm Notification
  • Valet Mode
  • Engine, Door and Battery Notifications
  • User Profiles Syncing

Guidance

  • Map & Multimedia OTA Updates
  • Last Mile Guidance
  • Connected POI Search
  • Destination Send-to-Car
  • Speed Camera Info

GENESIS CONNECTED SERVICES COMES IN THE BELOW PACKAGES FOR 2023 AND NEWER MODELS:

  • Basic
    • Automatic Collision Notification
    • Maintenance Alerts
    • Service Link (Schedule Service)
    • Remote Diagnostics
    • Weather Information Service
    • Connected Route Guidance
    • SOS Assistance
    • Monthly Health Report
    • Connected Voice Assistance
    • Drive Score
    • Connected POI Search
  • Advanced
    • Remote Start w/ Climate Control
    • Remote Door Lock/Unlock
    • Remote Lights
    • Stolen Vehicle Tracking
    • Safeguard Alerts (Geofence, Speed & Curfew)
    • Digital Key (if equipped)
    • Rear Occupant Alert
    • Destination Send-to-Car
    • Speed Camera Info
    • Enhanced (GPS) Roadside Assistance
    • Remote Horn & Lights
    • Car Finder
    • Alarm Notification
    • Valet Mode
    • Engine, Door and Battery Notifications
    • User Profiles Syncing
    • Last Mile Guidance
    • Connected POI Search

Map & Multimedia Over-the-Air Updates for 2023 and newer models requires Genesis Connected Services be active and is complimentary for a total of 3 years.

Purchasing Packages
Owners can subscribe to Genesis Connected Services packages in the following groupings after applicable complimentary or trial periods:

  • Connected Care
  • Connected Care + Remote + Guidance
  • Connected Care + Remote
  • Connected Care + Guidance Note the purchase can be done via owners.genesis.com.

Cancelling Packages
When selling or trading in your vehicle, you are entitled to a refund of any unused portion of your subscription. Please call Genesis Customer Care 844-340-9741 to cancel your subscription.

SETTING GENESIS CONNECTED SERVICES PREFERENCES AND ALERTS

Genesis Connected Services Home page
Genesis Connected Services Home page

  1. To get started with Genesis Connected Services, log on to owners.genesis.com and select Connected Services in the side menu or on the footer.
  2. Selecting Preferences and Alerts
    This is where the rubber hits the road – where you are able to select, activate, adjust and control the settings for the Genesis Connected Services system in your Genesis. Explore everything! You might be surprised at how easy to use – and practical – many of these amazing features are:
  • Add Secondary Drivers
  • Add Emergency Contacts
  • Update Genesis Connected Services PIN
  • Set Notifications
  • View Monthly Vehicle Health Report
  • Activate Remote Features
  • Destination Send-to-Car *
  • Geo-Fence
  • Speed Alert
  • Curfew Alert

*Only available on models equipped with factory-install navigation system.

Setting or Changing Your Personal Identification Number (PIN)
To protect your vehicle and your privacy, many Genesis Connected Services features—and the Smart Phone Mobile App—require a secure Personal Identification Number (PIN) to allow activation. You will set your PIN during the Genesis Connected Services enrollment process.

To change your PIN, visit My Account and select My Profile.

  • Select Account Security.
  • Input your Genesis Owner site account password, create a new PIN and keep a record of it for later reference.
  • Your PIN should not begin with a zero (0).
  • You can also change your PIN from the Genesis Intelligent Assistant smartphone app by going to the 'Utilities' menu, selecting 'Settings' and then selecting 'Change PIN'.
    • you can use your smartphone's biometrics such as finger print reader or face-scanner to bypass entry of the PIN for every remote command.

Personal Identification Number (PIN) Preferences screen
Personal Identification Number (PIN) Preferences screen

ACCESSING GENESIS CONNECTED SERVICES FEATURES

Smart Phone Mobile Application

You can download the Genesis Connected Services Mobile Apps on your smart phone from the following sites:

  • iPhone — Apple App Store
  • Android — Google Play

www.apple.com
play.google.com

Please note:

  • Remote Start with Climate Control is only available for Push Button Start-equipped vehicles with an Automatic Transmission or Dual Clutch Transmission (DCT) and Fully Automatic Temperature Control.
  • See additional information about Remote Start with Climate Control.
  • The app will display a pop up window giving users the option to open or download the appropiate smartphone app based on their vehicle selection.
  • Search "Genesis Connected Service" to quickly find all related mobile apps on Google Play or the Apple App Store.

Genesis Intelligent Assistant App

  • When you first launch the app, you will be prompted to log in with your owners.genesis.com ID and password.
  • After logging in, tap on the Genesis Connected Services icon on the bottom of the screen for quick access to Remote Start and other features.
  • You will be required to input your Genesis Connected Services Identification Number (PIN). See PIN instructions.
  • You will also be prompted to connect your calendar and other accounts to enable the Intelligent Assistant to send you useful notifications based on your preferences.
  • You can always access the setup tutorial in the App Support section found in the app Menu.


App images are subject to change without notice.

Using Genesis Connected Services in Your Car
Using Genesis Connected Services in Your Car

Use Genesis connected services features such as [Weather], [Calendar], [Vehicle Diagnostics], [Maintenance] and [Connected Service Settings].

Genesis connected services can be used after activating the service. A separate fee may be charged for using Genesis connected services, and features may differ according to your service plan.

  1. Press [Connected Services] on the home screen.
  2. Select a desired item:
  • [Weather]
    Offers weather information.
  • [Calendar] Checks the planned schedule.
  • [Vehicle Diagnostics]
    Inspects vehicle malfunctions and provides diagnostics.
  • [Maintenance]
    Checks the distance/date of the last/next maintenance service.
  • [Connected Services Settings]
    Checks or changes the service settings.

Using Genesis Connected Services Online
Using Genesis Connected Services Online
Many Genesis Connected Services features can be customized, activated, or accessed at owners.genesis.com . This is an important link to getting the most of your connected services system.

  • Log on to owners.genesis.com . Depending on which Genesis Connected Services packages you are enrolled in, you will have access to some or all of these services:
    • Preferences for Genesis Connected Services features
    • Genesis Connected Services feature overviews
    • Your Monthly Vehicle Health Report
    • Remote Services, such as Remote Start with Climate Control

Inviting Secondary Drivers
Inviting Secondary Drivers
The primary Genesis Connected Services subscriber can invite other drivers to create a owners.genesis.com account to set their own communication and feature preferences for a shared Genesis vehicle, giving each driver their very own Genesis Connected Services experience.

  • From the My Vehicles section within My Account select Manage Drivers. Invite a Secondary Driver and provide their name and email address.
  • Your invited driver will receive an e-mail with more details on how to accept your invitation and start using Genesis Connected Services.

Amazon Alexa
Genesis Connected Services links the Alexa Service (built into Amazon Echo, Tap, Dot and Fire TV) with Genesis vehicles to send remote commands.

Amazon Alexa Skill for Genesis Features include:

  • Remote engine start with climate control
  • Remote door lock/unlock
  • Remote horn/lights
  • Log into the Skill using your Genesis Connected Services Username and Password.
  • In order to access remote functions, you must provide your Connected Services PIN verbally to the Alexa-enabled device.

  • It is recommended to only use this Skill in a secure and private setting. It is not recommended to use this Skill in the presence of others, including children. By speaking your PIN aloud, it will be stored in your 'Device History' found under 'Settings' in the Alexa Companion Application. The transaction history, including your PIN, will be visible to anyone with access to your Amazon account. It is recommended that you do not share your Amazon account credentials with anyone you do not want to access this transaction history. You can delete specific voice interactions associated with your account by going to 'History' in 'Settings' in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for each of your Alexa-enabled products by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd or contacting Amazon Alexa customer service.

An active Remote Package subscription is required to access the Genesis Skill.

  • To enroll in Genesis Connected Services, visit owners.genesis.com
  • Sample utterances:
    • "Alexa, tell Genesis to start my G90 and set the temperature to 72 degrees."
    • "Alexa, tell Genesis to lock my G80."
    • "Alexa, tell Genesis to flash the lights of my G90."

GENESIS CONNECTED SERVICES FEATURE DESCRIPTIONS

Safety Features

Automatic Collision Notification and Assistance
In the event an accident occurs AND an airbag deploys, an Automatic Collision Notification signal will be automatically transmitted to the Genesis Customer Care Center.

  • Upon receipt of an Automatic Collision Notification, a trained Genesis Connected Services response operator will attempt to establish voice communication with the vehicle occupants and dispatch appropriate services.
  • If you are unable to answer, the operator will advise you that emergency assistance has been notified and is on the way.
  • The operator will remain on the line until help arrives.
  • Emergency Contacts can be notified automatically via text messaging or e-mail. Additionally, the Call Center agent can contact your Emergency Contact, if requested. (Emergency contacts can be set on owners.genesis.com ).

Auto Collision Notification screen
Auto Collision Notification screen
Please note: actual Auto Collision Notification screen may appear differently depending upon vehicle and equipment

Please note: The Automatic Collision Notification feature is subject to adequate cellular coverage, signal strength, and battery power, and only available in the 50 United States. You must be an active Genesis Connected Services subscriber or within the initial free trial period to receive Genesis Connected Services, including Automatic Collision Notification services.

SOS Emergency Assistance
Customers request emergency connected services emergence services by pressing the dedicated [ SOS ] button in the vehicle.

This action transmits vehicle information and location to specially trained response specialists, who assist in coordinating the dispatch of appropriate emergency assistance to the customer.

The response specialist remains on the line with the customer until advised assistance has arrived.

Your Vehicle Touchscreen Display
Your Vehicle Touchscreen Display
Please note: your vehicle display may appear differently depending upon vehicle and equipment

Car Care Features

Monthly Vehicle Health Report
 Monthly Vehicle Health Report
Monthly Vehicle Health Report
Actual monthly vehicle report may appear differently depending upon vehicle and equipment.

Thirty days after your new Genesis vehicle purchase, you can begin receiving a comprehensive diagnostic evaluation involving most aspects of your vehicle's performance (e.g. systems check, mileage attained upcoming maintenance, etc.).

In order to receive your Monthly Vehicle Health Report, you must first log on to owners.genesis.com then select the Monthly Vehicle Health Report link from the Vehicle Health page.

  • Once set up, you will receive vehicle diagnostic reports via the e mail - address provided in your owners.genesis.com Notification settings.
  • By default, you will receive your Monthly Vehicle Report on the same day of the month as your vehicle purchase.
  • To review the report online, log on to owners.genesis.com and click on 'Vehicle Report' in the sub menu.

Automatic Diagnostic Trouble Code Notification
In the event a vehicle system or component malfunction occurs, Automatic Diagnostic Trouble Code (DTC) Notification correlates vehicle data and diagnostics to better inform you of a possible vehicle condition. Using invehicle display alerts, it will indicate the significance of the issue and provide you with instructions, including appropriate next steps. In addition, this information is also sent to your preferred Genesis retailer in order to help with the repair process.

  • In order to receive notifications, you must first log on to owners.genesis.com , select the Genesis Connected Services logo for your applicable vehicle, then select Notification Settings, and set your notification preference.
  • warning Should a vehicle component malfunction, you will be automatically notified by your selected methods.
  • If needed, you will have the option to call for Roadside Assistance and/or schedule a Genesis retailer service appointment.

Service Link
Service Link allows you to schedule a Genesis retailer service appointment.

In order to activate this feature, you must first log on to owners.genesis.com and confirm your Preferred Genesis retailer.

  • Select My Account from the top menu on owners.genesis.com menu.
  • View your current Preferred retailer under "My Preferred Retailer".
  • If desired, select "Change Retailer" to the search for retailers in your area using the Zip Code/Search functions.
  • Select the retailer by clicking the star next to the retailer name.

How to Use Service Link in Your Vehicle

  • Press the Genesis Connected Services button located on your rearview mirror.
  • At the prompt, say "Service Link".
  • A trained specialist will offer to make a retailer service appointment.
    • The agent will ask for information needed in order to schedule the appointment appropriately.
  • Your Preferred Genesis retailer will be notified of your appointment and may contact you if needed.
  • warning An e-mail reminder with the appointment will also be sent to you.


Your Vehicle Touchscreen Display
Please note: actual vehicle display may appear differently depending upon vehicle and equipment

On-Demand Diagnostics
This feature provides you with a timely in-vehicle diagnostic evaluation, adding peace of mind to your drive.

How to Use On-Demand Diagnostics in Your Vehicle

  • Access the feature from the Genesis Connected Services Menu on your vehicle's touchscreen display.
  • After the vehicle performs the diagnostic sweep, the system will notify you if any conditions are found.
  • You can view the details of any condition found immediately and even schedule service with a press of a button.

Driving Information
Driving Information enhances your driving experience by readily summarizing the data gathered from your most recent trip.

How to Access Driving Information in Your Vehicle

  • Access the feature from the Genesis Connected Services Menu on your vehicle's touchscreen display.
  • Data available includes driving distance, driving time, engine idle time, speed distribution and charts comparing your vehicle's acceleration and deceleration.
  • All data is a running average and you can view changes during or after your most recent trip.

Maintenance Alert
Maintenance Alert

This feature helps you keep your Genesis vehicle in optimum running order by notifying you in advance of regularly scheduled maintenance intervals. Notification is made via your choice of text messaging or e-mail.

  • In order to activate this feature, you must first log on to owners.genesis.com , select the Genesis Connected Services logo for your applicable vehicle, then select Notification Settings, and set your alert preferences.
  • warningOnce activated, you will automatically be notified, by your selected methods, when your vehicle is due for regularly scheduled maintenance and be offered assistance in scheduling an appointment with your local Genesis retailer.

Other Features

FEATURES ACCESSIBLE VIA THE GENESIS MOBILE APP
Remote Door Unlock/Lock

Remote Door Unlock/Lock
With this feature, you can lock or unlock your vehicle doors from virtually anywhere by using the Genesis Intelligent Asistant App, or using the Genesis Connected Services Owner's website.

  • To use this feature, you must have a Genesis Connected Services Personal Identification Number (PIN). To create or change your PIN, log on to owners.genesis.com.

To Activate Remote Door Unlock/Lock

  • In the Remote Commands section of the home screen select 'Unlock' or 'Lock':
    • Enter your Genesis Connected Services PIN or authenticate via your smartphone s biometric capabilities, if setup.
    • The command to lock or unlock your doors will be sent to your vehicle.
    • By website: Log on to owners.genesis.com select ' Genesis Connected Services':
      • Select Remote 'Door 'Unlock' or 'Lock'.
      • Select Lock Doors (Bluelink PIN not required) or select Unlock Doors (Bluelink PIN or authentication via your smartphones biometric capabilities required, if setup).

Please note: After Genesis Connected Services unlocks the doors, they will remain unlocked for only 30 seconds. This auto relock is designed to enhance vehicle security by re-locking the doors if the doors are not opened within 30 seconds.
Remote Services are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Remote Horn/Lights
Remote Horn/Lights
This feature may be used to locate your parked vehicle in a large parking lot or for added safety. This service may be used in coordination with local authorities to locate a vehicle that has been stolen or in coordination with emergency services for a vehicle that is in a location that is not readily visible.

  • To use this feature, you must have a Genesis Connected Services Personal Identification Number (PIN). To create or change your PIN, log on to owners.genesis.com.

To Activate Remote Lights or Horn/Lights

  • In the Remote Commands section of the home screen select 'Horn &: Lights':
    • Enter your Genesis Connected Services PIN or authenticate via your smartphone s biometric capabilities, if setup.
    • The command to flash your vehicle's lights, or flash the lights and honk the horn, will be sent to your vehicle.
  • By website: Log on to owners.genesis.com , Genesis Connected Services:
    • Select Remote 'Horn and Lights'.
    • Select 'Flash Lights Only' or 'Flash Lights and Horn', then input your Genesis Connected Services PIN or authenticate via your smartphone s biometric capabilities, if setup.

Please note: Remote Services are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Remote Start with Climate Control*
Remote Start with Climate Control
This feature enables you to remotely start your vehicle and set an engine timer (1-10 minutes) from virtually anywhere. You can also set the climate control temperature, activate heated / ventilated seats (if equipped) and turn on the front-window defroster, ensuring a warm or cool car is ready to go when you are.

  • To use this feature, you must have a Genesis Connected Services Personal Identification Number (PIN). To create or change your PIN, log on to owners.genesis.com.

To Activate Remote Start with Climate Control

  • In the Remote Commands section of the home screen select 'Start':
    • Enter your Genesis Connected Services PIN or authenticate via your smartphones biometric capabilities, if setup.
    • Select climate preset or 'Climate Start Without Preset' and set you desired climate settings
    • The engine and/or climate command will be sent to your vehicle.
  • By website: Log on to owners.genesis.com , select Genesis Connected Services':
    • Select 'Remote Start'.
    • Select 'Remote Start', set a desired engine duration for remote start and temperature control settings, then input your Genesis Connected Services PIN or authenticate via your smartphone s biometric capabilities, if setup.

* Remote Start with Climate Control is only available for Push Button Start-equipped vehicles with an Automatic Transmission or Dual Clutch Transmission (DCT) and Fully Automatic Temperature Control.

Remember:

  • Remote Start with Climate Control will automatically shut off after 10 minutes or after selected engine timer runs out.
  • To continue operation of the vehicle, the Proximity key or Digital Key must be inside the vehicle with the driver prior to pressing the brake and being able to move the gearshift from the "P" (park) position.

Your vehicle must meet the below preconditions in order to successfully remote start:

  • Ignition is OFF
  • Alarm is armed (i.e., vehicle locked by key fob Remote Door Lock)
  • Gearshift level is in the "P" (park) position
  • Brake pedal is not depressed
  • Engine hood is securely closed
  • All the doors are closed and locked
  • The tailgate or trunk lid is closed
  • The security/panic system is not activated
  • The proximity key is not inside the vehicle
  • The battery power is not low
  • Vehicle is located in an open area
  • It has been less than 4 days since last vehicle ignition off
  • Vehicle located in area with good cell reception
  • Vehicle is not connected to a charger

Remote Start with Climate Control will terminate:

  • After 10 minutes or after selected engine timer runs out
  • Brake is pressed without proximity key inside vehicle
  • Alarm is triggered without proximity key inside vehicle
  • Door/trunk is opened from inside the vehicle

information Notice: Laws in some communities may restrict the use of the features that remotely start the engine. For example, some laws may require a person using the remote start feature to have the vehicle in view when doing so or limit the length of time a vehicle engine may idle. Please, check local and state regulations for any requirements and restrictions on remote starting of vehicles and engine idling time.


Do not remote start vehicle in an enclosed environment (i.e., closed garage). Prolonged operation of a motor vehicle in an enclosed environment can cause a harmful build-up of carbon monoxide. Carbon monoxide is harmful to your health. Exposure to high levels of carbon monoxide can cause headaches, dizziness or in extreme cases unconsciousness and/or death. Do not leave children or animals unattended in a vehicle while using the remote start function.


If the vehicle's windshield wipers are left on when the vehicle was last driven, then the wipers will turn on if the remote start function is activated. To avoid damage to the wiper blades (i.e., due to heavy ice or snow accumulated on the windshield), please always turn the vehicle's windshield wipers off when parking the vehicle.

Please note: Remote Services are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Car Finder
Car Finder

The mobile app feature enables you to find your vehicle on a map and gives you the ability to save your vehicle's location for future reference.

  • To use this feature, you must have a Genesis Connected Services Personal Identification Number (PIN). To create or change your PIN, log on to owners.genesis.com.

To Activate Car Finder via Mobile App

  • In the 'Remote Commands' section of the home screen select 'Find Vehicle'.
  • To Search
    • Enter your Genesis Connected Services PIN or authenticate via your smartphone s biometric capabilities, if setup.
    • The command will be sent to your vehicle and the vehicle location will be shown on the map.

Stolen Vehicle Recovery
In the event your vehicle is reported stolen to law enforcement authorities, the Genesis Customer Care Center can use the GPS system to help pinpoint the exact location of the vehicle and assist in its recovery.

Log on to owners.genesis.com , select the Genesis Connected Services logo for your applicable vehicle, then select Notification Settings and set your alert preferences.

  • To inform Genesis of the theft of your Genesis vehicle, call Genesis Customer Care: 844-340-9741.
  • A live operator will come online to assist you.
  • You will be asked to verify your name, phone numbers, and Genesis Connected Services PIN and provide verification that a police report has been filed, including the case number.
  • The agent will initiate a stolen vehicle recovery signal to pin point the vehicle's location and will coordinate with law enforcement in its recovery.

Once the stolen vehicle recovery routine has been started, the owner will not have access to Genesis Connected Services or be provided vehicle status or location, due to personal safety issues. At the conclusion of the recovery process, Genesis Connected Services will contact the owner and inform them of the vehicle's disposition.

Vehicle Immobilization
In the event your vehicle is reported stolen to law enforcement authorities, they may elect to utilize this feature to completely turn off the engine once the vehicle has been stopped. This will prevent the vehicle from being restarted until law enforcement has arrived on the scene.

  • To inform Genesis of the theft of your Genesis vehicle, call Genesis Customer Care: 844-340-9741.
  • A live operator will work with law enforcement in initiating vehicle immobilization and assist in the vehicle's recovery.

Panic Notification
This feature will notify any pre-selected persons if your vehicle's remote panic button is engaged, via your choice of text messaging or e-mail.

  • In order to activate this feature, you must first log on to owners.genesis.com and set your preferences
  • warning All individuals designated by you will be notified of your vehicle's precise location should the panic button be activated.

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Alarm Notification
In the event your vehicle's alarm is activated, this feature will automatically notify any pre-selected persons via your choice of text messaging or e-mail.

  • In order to activate this feature, you must first log on to owners.genesis.com and set your preferences
  • warning Your pre-selected contacts will be notified if your vehicle's alarm is activated.

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Vehicle Safeguard Alerts
To use Vehicle Safeguard Alerts to go the 'Utilities' menu in the Genesis Intelligent Assistant smartphone app, then select 'Vehicle Safeguard Alerts'.

Valet Alert
Whenever you leave your Genesis vehicle with a valet and it travels farther than your pre-selected distance boundary after activation, you will be notified in-vehicle and via your choice of text message or e-mail.

  • In on order to use this feature, toggle the switch next to ' Valet Alert ' the Safeguard section of the Genesis Intelligent Assitant smartphone app to the ON position.
    • Select '0 miles' from the Safeguard Alerts section and set your desired boundary distance.
  • warningOnce activated, you will automatically receive an alert should your vehicle travel farther than your pre-selected distance boundary from the point of activation.

Please note: Genesis Connected Services are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Geo-Fence
This feature allows you to designate the boundaries of areas in which your vehicle may and may not be driven. Should the vehicle cross these boundaries, you will be notified in-vehicle and via your choice of text messaging or e-mail.

  • In order to use this feature, toggle the switch next to 'Geo-Fence Alert' in the Safeguard section of the Genesis Intelligent Assistant smartphone app to the ON position.
    • Select 'Add a Geo-Fence' from the Safeguard Alerts section and set your desired boundary radius."
  • warningOnce activated, you will automatically receive an alert should your vehicle cross the boundaries of your designated areas.

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Speed Alert
Ideal for parents of younger drivers, this feature allows you to pre-set a speed limit for your Genesis vehicle. Should the speed limit be exceeded, you will be notified in-vehicle and via your choice of text messaging or e-mail.

  • In order to use this feature, toggle the switch next to 'Speed Alert' in the Safeguard section of the Genesis Intelligent Assistant smartphone app to the ON position.
    • Select '0 mph' from the Safeguard Alerts section and set your desired allowable top speed.
  • warningOnce activated, you will automatically receive an alert should your vehicle exceed the pre-designated speed limits.

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Curfew Alert
This feature allows you to pre-set acceptable time intervals for when your Genesis vehicle can and cannot be driven. Should these be exceeded, you will be notified in-vehicle and via your choice of text messaging or e-mail.

  • In order to use this feature, toggle the switch next to 'Curfew Alert' in the Safeguard section of the Genesis Intelligent Assistant smartphone app to the ON position.
    • Select 'Add a Curfew' from the Safeguard Alerts section and set your desired time limits.
  • warningOnce activated, you will automatically receive an alert should the curfew limits be exceeded.

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Genesis Connected Services Guidance Package Destination Search by Voice*
*Only available on models equipped with factory-install navigation system

Genesis Connected Services allows you to search and download location information for points of interest, businesses, and specific addresses by simply using your voice.

Using Destination Search in Your Vehicle

  • Press the voice recognition button on your steering wheel, or for older models press the navigation service button on your review mirror and state the destination when prompted.
  • If the voice search does not return the desired destination, you can also use the keyboard to search when in P (Park) position.
  • When you route to a destination, the destination is saved in your POI history.

Using Destination Search on Your Mobile App

  • Search for a point of interest in the 'Map' section of the mobile app.
  • Select your desired point of interest from the map or results list.
  • You have the option to save and/or send the POI directly to your vehicle.

Genesis Customer Care 844-340-9741
Genesis Roadside Assistance 844-340-9742
www.genesis.com

Documents / Resources

References

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Genesis Connected Services Manual

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