Sony LinkBuds Open Quick Start Manual

Wireless stereo headset

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Wireless Stereo Headset

LinkBuds Open

Model: YY2964

Quick Start Guide

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Page 1 Help Guide Wireless Stereo Headset LinkBuds Open Model: YY2964 Quick Start Guide Find your fit Text for video...
Page 2 Connect to the app for even more fun and convenience Many useful features are out there in your device. Download the “Sony | Sound Connect” and get the most out of what you have. Let’s start to use Wearing the headset...
Page 3: Related Information
Establishing a BLUETOOTH® connection The headset is turned on when the headset units are removed from the charging case. Follow the downloaded “Sony | Sound Connect” app instructions. Operating the headset Tap the headset unit or in the area near your ear where the headset is worn (wide area tap).
Page 4 Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Sound Connect” app Android smartphone Pairing and connecting with an Android smartphone Pairing and connecting with an Android smartphone using LE Audio...
Page 5 Using the voice assist function Using Voice Control Using Google Assistant Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Sound Connect” app...
Page 6 Installing the “Sony | Sound Connect” app Accessing support information from the “Sony | Sound Connect” app How to keep the software up-to-date (for comfortable use of the headset) What you can do with partner services What you can do with partner services...
Page 7: What You Can Do With The Bluetooth Function
You can enjoy music wirelessly from a smartphone or music player, etc. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. Related Topic How to make a wireless connection to Bluetooth devices 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 8 In the factory settings, when the headset is worn in your ears, you will hear the English voice guidance via the headset. You can use the “Sony | Sound Connect” app to change the language of the voice guidance, turn the voice guidance on/off, and set the voice guidance volume.
Page 9: Included Items
After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Stereo Headset (1) USB Type-C® cable (USB-A to USB-C®) (1) Charging case (1) Documents (1 set) 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 10: Location And Function Of Parts
Help Guide Wireless Stereo Headset LinkBuds Open Location and function of parts Headset Fitting supporters (left, right) Tactile dot There is a tactile dot on the left headset unit. Driver unit parts (left, right) Housing parts (left, right) Microphones (left, right)
Page 11 Using the supplied USB Type-C cable, connect the charging case to a computer or to an AC outlet via a commercially available USB AC adaptor to simultaneously charge both the headset and the charging case. Related Topic About the indicator Checking the remaining battery charge 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 12: Charging Status
Help Guide Wireless Stereo Headset LinkBuds Open About the indicator You can check various statuses of the headset/charging case by the indicator on the charging case. : Turns on in green / : Turns on in orange / : Turns on in blue / -: Turns off...
Page 13: Bluetooth Connection Status
When the headset is worn, you can check various statuses of the headset by the notification sound or voice guidance. Related Topic Charging Checking the remaining battery charge What you can do with the “Sony | Sound Connect” app How to keep the software up-to-date (for comfortable use of the headset)
Page 14 Resetting the headset Initializing the headset to restore factory settings About the voice guidance 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 15: Wearing The Headset
Help Guide Wireless Stereo Headset LinkBuds Open Wearing the headset The headset is worn in the ear supported by three parts: the fitting supporter (A), the driver unit part (B), and the housing part (C). About the instruction manual video Watch the video to find out how to put the headset into your ears.
Page 16 Use your thumb and index finger to hold the housing part of the headset unit (C). Insert the driver unit part of the headset unit (B) so that it covers the lower part of your ear opening (E). Push the housing part of the headset unit (C) into your ear groove (F). By twisting the headset unit when putting it on, the housing part can be fit into your ear more easily.
Page 17 Record how the headset units are worn in your ears using the video function of your smartphone or other devices. Check the wearing condition with the “Sony | Sound Connect” app. Shake your head lightly and check that the headset unit does not come off or move in your ear.
Page 18 You can also play music, make and receive calls, etc. when only one headset unit is worn in your ear. You can use the “Sony | Sound Connect” app to change the settings that automatically pause and resume the music playback, or automatically turn off the headset.
Page 19 Depending on the headset unit you are wearing, some functions may not be available in the factory settings. In this case, you can change the function assignments to the left and right units of the headset using the “Sony | Sound Connect” app.
Page 20 Help Guide Wireless Stereo Headset LinkBuds Open About wide area tap Wide area tap is a function that detects vibration around the ears with the acceleration sensors that are built into the headset and determines the tap operations. By tapping not only the headset unit but also the areas around the ears where the headset is worn, you can perform various operations such as music playback or phone calls.
Page 21 You can change the function assignments to the left and right headset units using the “Sony | Sound Connect” app. Note When the headset is not worn in your ears, tap operations cannot be detected. The headset may not work properly due to coughing or when attaching/detaching accessories around the ears. When the headset is not working properly, turn the wide area tap off using the “Sony | Sound Connect”...
Page 22 Put the headset units into your ears and connect the headset to the smartphone via Bluetooth connection. Open the “Sony | Sound Connect” app and set the function of either the left or right headset unit as Quick Access.
Page 24 Help Guide Wireless Stereo Headset LinkBuds Open Charging The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C cable to charge the headset before use. Set the headset units into the charging case. Put the left headset unit (the headset unit with the tactile dot) back into the left hole of the charging case, and put the right headset unit back into the right hole of the charging case.
Page 25: System Requirements For Battery Charge Using Usb
Charging starts on the headset and charging case. The indicator (orange) on the charging case lights up. After charging is complete, the indicator on the charging case turns off. Remove the USB Type-C cable. About the charging time The required time for fully charging the headset and the charging case is about 2.5 hours Time required for charging the empty battery to its full capacity.
Page 26 It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer. If the headset is not used for a long time, the indicator (orange) on the charging case may not immediately light up when charging.
Page 27: Bluetooth Connection
Music playback time (LC3): Max. 8 hours About 1 hour of music playback is possible after 3 minutes charging. If you make the following settings on the “Sony | Sound Connect” app, the available operating time of the battery becomes shorter than the ones described above.
Page 28: Checking The Remaining Battery Charge
When using only one headset unit, the remaining battery charge of the headset unit you are using is displayed. You can also check the remaining battery charge of the headset unit and the charging case with the “Sony | Sound Connect” app.
Page 29 In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. Related Topic What you can do with the “Sony | Sound Connect” app About the indicator 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 30: Turning On The Headset
You can use the “Sony | Sound Connect” app to change the setting of the headset so that it will not be turned off automatically.
Page 31 To turn off the power before the headset turns off automatically, set the headset units into the charging case, and close the charging case lid. You can use the “Sony | Sound Connect” app to change the setting of the headset so that it will not be turned off automatically.
Page 32 When the remaining battery charge of the charging case is not sufficient, the charging of the headset will not start. Charge the charging case. Related Topic Charging Turning on the headset What you can do with the “Sony | Sound Connect” app 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 33: Connecting To A Paired Device
Connecting to a paired Android smartphone Connecting to a paired iPhone Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Connecting to a paired Bluetooth device 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 34 Hint To pair a second or subsequent device, the headset can be entered into pairing mode on the “Sony | Sound Connect” app. Note The connection with some smartphones and iPhone devices may become unstable when connecting using the “Sony | Sound Connect”...
Page 35: Pairing And Connecting With An Android Smartphone
Help Guide Wireless Stereo Headset LinkBuds Open Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
Page 36 0:00 Hint Leave the charging case lid open. The headset does not enter pairing mode with the charging case lid closed. The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode.
Page 37 If they are not connected, see “Connecting to a paired Android smartphone”. If [LinkBuds Open] does not appear on your Android smartphone screen, try again from step 5. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. About the instruction manual video Watch the video for how to perform pairing for the first time (audio explanation is not available).
Page 38 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 39 “What you can do with the “Sony | Sound Connect” app”. Install the “Sony | Sound Connect” app on the Android smartphone, and connect the headset via Bluetooth connection. For details on how to connect via Bluetooth connection, see “Connecting with the “Sony | Sound Connect”...
Page 40 When you are wearing the headset, you will hear a notification sound indicating that the connection is established from both headset units at the same time. When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing. Touch (settings) displayed next to the connected [LinkBuds Open].
Page 41 On the “Sony | Sound Connect” app screen, check that [LE Audio] is displayed under the headset name. To finish LE Audio Reconnect the headset with the Android smartphone using Classic Audio. Launch the “Sony | Sound Connect” app and select [LE Audio connection setting for headphones] - [Classic Audio only (conventional connection method)]. Hint The operation above is an example.
Page 42 Check the connection status on the Android smartphone. If it is not connected, proceed to step 4. On your Android smartphone screen, select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [LinkBuds Open].
Page 43 The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [LinkBuds Open], [LE_LinkBuds Open], or both may be displayed on the connecting device. When both or [LinkBuds Open] is displayed, select [LinkBuds Open]; when [LE_LinkBuds Open] is displayed, select [LE_LinkBuds Open].
Page 44: Pairing And Connecting With An Iphone
Help Guide Wireless Stereo Headset LinkBuds Open Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
Page 45 0:00 Hint Leave the charging case lid open. The headset does not enter pairing mode with the charging case lid closed. The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode.
Page 46 “Connecting to a paired iPhone ”. If [LinkBuds Open] does not appear on the display of the iPhone, try again from step 5. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. About the instruction manual video Watch the video for how to perform pairing for the first time (audio explanation is not available).
Page 47 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 48 Check the connection status on the iPhone. If it is not connected, proceed to step 4. On your iPhone screen, go to [Settings] and touch [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [LinkBuds Open].
Page 49 The operation above is an example. For more details, refer to the operating instructions supplied with the iPhone. Note When connecting, [LinkBuds Open], [LE_LinkBuds Open], or both may be displayed on the connecting device. When both or [LinkBuds Open] is displayed, select [LinkBuds Open]; when [LE_LinkBuds Open] is displayed, select [LE_LinkBuds Open].
Page 50 Help Guide Wireless Stereo Headset LinkBuds Open Pairing and connecting with a computer (Windows® 11) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
Page 51 The headset turns on automatically. The headset enters pairing mode automatically. When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”. When you are wearing only one headset unit, you will hear the notification sound and voice guidance from the headset unit you are wearing.
Page 52 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”.
Page 53 Click [Bluetooth]. Click [LinkBuds Open]. If Passkey input is required, input “0000”. The headset and computer are paired and connected with each other. When the headset is placed in the charging case, the indicator (blue) on the charging case flashes 10 times.
Page 54 If they are not connected, see “Connecting to a paired computer (Windows 11)”. If [LinkBuds Open] does not appear on your computer screen, try again from step 6. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
Page 55: Pairing And Connecting With A Computer (Windows 10)
Help Guide Wireless Stereo Headset LinkBuds Open Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
Page 56 The headset turns on automatically. The headset enters pairing mode automatically. When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”. When you are wearing only one headset unit, you will hear the notification sound and voice guidance from the headset unit you are wearing.
Page 57 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”.
Page 58 Click [Bluetooth]. Click [LinkBuds Open].
Page 59 If they are not connected, see “Connecting to a paired computer (Windows 10)”. If [LinkBuds Open] does not appear on your computer screen, try again from step 6. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
Page 60 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 61 Help Guide Wireless Stereo Headset LinkBuds Open Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
Page 62 Proceed to step 4. (If you selected “the headset has pairing information for other devices” in step 1) Set the headset into the charging case, leave the charging case lid open, and press and hold the pairing button on the back of the charging case for about 5 seconds or more. 0:00 Hint Leave the charging case lid open.
Page 63 If they are not connected, see “Connecting to a paired computer (Mac)”. If [LinkBuds Open] does not appear on your computer screen, try again from step 5. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
Page 64 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 65 Check the connection status on the computer. If it is not connected, proceed to step 4. On your computer screen, right-click the speaker icon on the toolbar, then select [Sound settings]. On the [Sound] screen, select [LinkBuds Open] for [Output] and [Input].
Page 66 If [LinkBuds Open] is not displayed for [Output] and [Input], proceed to step 6. Click [More sound settings]. On the [Playback] tab on the [Sound] screen, select [LinkBuds Open], right-click it, and select [Connect] from the displayed menu.
Page 67 You will hear a notification sound indicating that the connection is established from both headset units at the same time. When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing. On the [Recording] tab, select [LinkBuds Open], right-click it, and select [Connect] from the displayed menu. Hint The operation above is an example.
Page 68 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 11) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 69 Check the connection status on the computer. If it is not connected, proceed to step 4. On your computer screen, right-click the speaker icon on the toolbar, then select [Open Sound settings]. From the [Choose your output device] drop-down menu, select [Headphones (LinkBuds Open Stereo)].
Page 70 If [Headphones (LinkBuds Open Stereo)] is not displayed on the drop-down menu, proceed to step 6. Click [Sound Control Panel], right-click on the [Playback] tab on the [Sound] screen, and check the [Show Disconnected Devices] checkbox. Select [Connect] from the displayed menu.
Page 71 You will hear a notification sound indicating that the connection is established from both headset units at the same time. When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing.
Page 72 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 73 Help Guide Wireless Stereo Headset LinkBuds Open Connecting to a paired computer (Mac) Compatible OS macOS (version 12 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
Page 74 Click [LinkBuds Open] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop-up menu. You will hear a notification sound indicating that the connection is established from both headset units at the same time. When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing.
Page 75 Pairing and connecting with a computer (Mac) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 76: Pairing And Connecting With A Bluetooth Device
Help Guide Wireless Stereo Headset LinkBuds Open Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
Page 77 Perform the pairing procedure on the Bluetooth device to search for this headset. [LinkBuds Open] will be displayed on the list of detected devices on the screen of the Bluetooth device. If [LinkBuds Open] is not displayed, try again from step 2 or step 3.
Page 78 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 79: Connecting To A Paired Bluetooth Device
Note When connecting, [LinkBuds Open], [LE_LinkBuds Open], or both may be displayed on the connecting device. When both or [LinkBuds Open] is displayed, select [LinkBuds Open]; when [LE_LinkBuds Open] is displayed, select [LE_LinkBuds Open]. If the last connected Bluetooth device is placed near the headset, the headset may automatically connect to the device when you turn on the headset and may not connect to another device.
Page 80 How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 81 Help Guide Wireless Stereo Headset LinkBuds Open Connecting the headset to 2 devices simultaneously (multipoint connection) The headset can be simultaneously connected to 2 devices via Bluetooth connections, allowing you to perform the following. Waiting for an incoming call for 2 smartphones You can listen to music played on one smartphone with the headset, wait for an incoming call for both smartphones, and talk if an incoming call arrives.
Page 82 If you finish the call on the first device, the ring tone from the second device will be heard via the headset. Related Topic What you can do with the “Sony | Sound Connect” app How to make a wireless connection to Bluetooth devices...
Page 83 To use this function, you need to connect your headset and device via Google Fast Pair. For details on Google Fast Pair, refer to the following URL. https://support.google.com/android/answer/9417604 Note The specifications of “audio switch” are subject to change without notice. 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 84 Help Guide Wireless Stereo Headset LinkBuds Open Disconnecting Bluetooth connection (after use) Disconnect the Bluetooth connection by operating the Bluetooth device. When you are wearing the headset, you will hear a notification sound from both headset units (or from the headset unit you are wearing) at the same time.
Page 86 Help Guide Wireless Stereo Headset LinkBuds Open Listening to music from a device via a Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via a Bluetooth connection.
Page 87 Depending on the Bluetooth device, it may be necessary to adjust the volume or set the audio output setting on the device. The volume can also be adjusted on the “Sony | Sound Connect” app. The headset volume during a call and during music playback can be independently adjusted. Even if you change the volume during music playback, the volume of a call does not change.
Page 88 Help Guide Wireless Stereo Headset LinkBuds Open Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
Page 89 The available operations may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 90: Conditions Of Use
Download and use a music streaming service (charged) app that supports 360 Reality Audio on your smartphone or tablet equipped with iOS or Android. By optimizing the sound field and the acoustic feature of headset with the “Sony | Sound Connect” app, you can enjoy a more realistic sense of reality.
Page 91: To Adjust The Volume
To disable Auto Switch Cancel the link for Auto Switch on the “Sony | Sound Connect” app. Initializing the headset or the linked speaker cancels the link as well.
Page 92 Note Auto Switch does not work for the hands-free function of the connected smartphone. 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 93 When both headset units are removed while the wearing detection automatic power off function is enabled When you use the “Sony | Sound Connect” app, you can change the sensitivity of the automatic audio detection and change the time until the Speak-to-Chat mode ends, in addition to the mode to switch between enabling and disabling. In the factory settings, the time until the mode ends is set to about 15 seconds.
Page 94 If this is the case, speech detection may be improved by speaking more slowly or in a louder voice, making sure the headset is in the correct position, turning down any music playing, or setting Speak-to-Chat to “H Sensitivity”. Related Topic What you can do with the “Sony | Sound Connect” app 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 95 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Sound Connect” app. Priority on sound quality: Prioritizes the sound quality.
Page 96: Supported Codecs
If the connected device supports a codec of higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from the supported codecs. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 97 Sound sources compressed by streaming playback, MP3, Bluetooth transmission codec, etc. are played with natural and expansive sound. The DSEE function can be set up on the “Sony | Sound Connect” app, and is only available when connected to the headset via a Bluetooth connection.
Page 98: Receiving A Call
Help Guide Wireless Stereo Headset LinkBuds Open Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
Page 99 Use a smartphone or mobile phone at least 50 cm (1.6 ft) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. The volume during calls cannot be adjusted with the headset. Adjust the volume on the connected device or the “Sony | Sound Connect” app.
Page 100: Making A Call
Help Guide Wireless Stereo Headset LinkBuds Open Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
Page 101 Use a smartphone or mobile phone at least 50 cm (1.6 ft) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. The volume during calls cannot be adjusted with the headset. Adjust the volume on the connected device or the “Sony | Sound Connect” app.
Page 102 Tap the headset or the area near your ear 3 times quickly (with an interval of about 0.2 seconds between taps) to answer a call. When the head gesture setting is enabled on the “Sony | Sound Connect” app, you can perform the following operations while wearing the headset.
Page 103 Note When [Head Gesture] is enabled on the “Sony | Sound Connect” app and you are using only one headset unit, the headset may not work properly. When [Head Gesture] is enabled on the “Sony | Sound Connect” app, the functions may not work properly with the head gesture controls depending on the connected device or the application you are using.
Page 104 Names may vary according to the computer or the video calling application you are using. Hint When the settings of the video calling application cannot be checked or calling connections [Headset (LinkBuds Open Hands- Free)] cannot be selected, select [Headset (LinkBuds Open Hands-Free)] on the settings of your computer to make connections.
Page 105 Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Disconnecting Bluetooth connection (after use) Speaking with someone while wearing the headset (Speak-to-Chat) Customer support websites 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 106: Using Voice Control
Enter voice commands to operate the headset while waiting for input. You can check available voice commands on the “Sony | Sound Connect” app. You can use the Voice Assistant Function of the connected device by speaking the following words instead of the wake word.
Page 107 Compatible smartphones Smartphones installed with Android™ 6.0 or later Open the “Sony | Sound Connect” app and set the function of either the left or right headset unit as Google Assistant. When using Google Assistant for the first time, launch the Google Assistant app and touch [Finish headphones setup] on the Conversation View, and follow the on-screen instructions to complete initial setup for Google Assistant.
Page 108 When either the left or right headset unit is set for Google Assistant and the headset is connected to an iPhone/iPod touch via Bluetooth connection, if the function of the headset unit without Google Assistant is changed with the “Sony | Sound Connect”...
Page 109 ” If there is no voice, it will be automatically canceled. To set the wake word, enable [Activate Voice Assistant with your Voice] on the “Sony | Sound Connect” app. Need Amazon or Prime Music subscription. For details on Amazon Alexa and its capability, refer to the following website: https://www.amazon.com/b?node=16067214011...
Page 110 From [AVAILABLE DEVICES] on the [Select your device] screen, select [LinkBuds Open]. If you cannot find [LinkBuds Open] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection.
Page 111 Put the headset units into your ears and connect the headset to the Android smartphone via a Bluetooth connection. Open the “Sony | Sound Connect” app and set the function of either the left or right headset unit as [Voice Assist Function].
Page 112 The Google app cannot be activated when you say “Hey Google” even when the Android smartphone’s “Hey Google” setting is The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 113: Using The Voice Assist Function (Siri)
Put the headset units into your ears and connect the headset to the iPhone via a Bluetooth connection. Open the “Sony | Sound Connect” app and set the function of either the left or right headset unit as [Voice Assist Function].
Page 114 The voice assist function (Siri) and Amazon Alexa cannot be assigned to the headset at the same time. Siri cannot be activated when you say “Hey Siri” even when the iPhone’s “Hey Siri” setting is on. 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 115 LinkBuds Open What you can do with the “Sony | Sound Connect” app When you connect the smartphone with the “Sony | Sound Connect” app installed and the headset via a Bluetooth connection, you can do the following. Update the headset software...
Page 116 Cannot be used during LE Audio connection. Hint The operation of the “Sony | Sound Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Sound Connect” app...
Page 117 LinkBuds Open Installing the “Sony | Sound Connect” app Download the “Sony | Sound Connect” app from the Google Play store or App Store, and install the app on your smartphone. After installing the app, launch the “Sony | Sound Connect” app.
Page 118 Accessing support information from the “Sony | Sound Connect” app You can access the latest support information from the “Sony | Sound Connect” app. Tap [Help] on the “Sony | Sound Connect” app screen to see the support page. Select the desired item.
Page 119 LinkBuds Open How to keep the software up-to-date (for comfortable use of the headset) Install the latest headset software using the “Sony | Sound Connect” app to enjoy new functions or to resolve a certain number of issues with the headset.
Page 121 Services that can be linked as of October 2024 are listed. For details on the latest services and experiences you can have by linking, refer to the “Sony | Sound Connect” app. Launch the “Sony | Sound Connect” app.
Page 122 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
Page 123: Other Notes
If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
Page 124 Record how the headset units are worn in your ears using the video function of your smartphone or other devices. Check the wearing condition with the “Sony | Sound Connect” app. Make sure that the fitting supporter is properly inserted and fits securely in your ear. If the fitting supporter is not in place correctly and sticks out from your ear, the headset unit can easily come off the ear.
Page 125 The fitting supporter may be pushing against your ear. Gently pull the top of your ear upward while twisting the headset unit into place and secure the fitting supporter into the ear groove. Related Topic Wearing the headset 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 126 Help Guide Wireless Stereo Headset LinkBuds Open When you have finished using the headset When you have finished using the headset, be sure to set the headset units into the charging case. Close the charging case lid. Note If perspiration or water is left on the charging port, it may impair the ability to charge the headset. Immediately wipe off any perspiration or water on the charging port after use.
Page 127 Maintenance When the headset units or charging case gets wet 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 128: Maintenance
Help Guide Wireless Stereo Headset LinkBuds Open Maintenance Perform regular maintenance by following the procedures below. Clean the headset. Cleaning the headset units Dust and dirt on the exterior of the headset and fitting supporter can be wiped off with pure water type wet wipes.
Page 129 Note Do not use an air duster, etc. to remove dust, etc. Dust and other debris may enter the sound output holes and cause malfunction. Cleaning the driver unit part If foreign material such as earwax becomes attached to the sound output hole, the sound may become muffled or difficult to hear.
Page 130 After maintenance as well as after cleaning and drying the headset, be sure to set the headset units in the charging case. Be sure to close the charging case lid. Make sure the fitting supporter is properly seated inside the charging case before closing the charging case lid. 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 131 Help Guide Wireless Stereo Headset LinkBuds Open To prevent burning or malfunction due to getting wet Be sure to clean after use Charging with liquid such as water or sweat or foreign objects such as dust attached to the USB Type-C port of the charging case or charging port of the headset may cause an accident such as burns or serious wounds due to fire, electrocution, heat generation, smoke, or ignition.
Page 132 To protect the headset units and charging case from damage Carefully note the precautions below to ensure proper use of the headset. Do not splash water forcibly into the sound output parts, air holes, or microphone parts of the headset units. Do not allow the headset units or charging case to remain wet in a cold environment, as the water may freeze.
Page 133 Do not wash pants or shirts with the headset units or charging case left in the pockets. If the headset is cracked or deformed, refrain from using the headset near water, or contact your nearest Sony dealer. 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 134 Help Guide Wireless Stereo Headset LinkBuds Open When the headset units or charging case gets wet When the headset gets wet Use a soft dry cloth to wipe off any water that gets on the headset units. Turn the sound output part downward and gently tap it about 10 times on a dry cloth, etc. to remove any water collected inside.
Page 135 The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.
Page 136 LinkBuds Open Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
Page 137 USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. DSEE is a trademark or registered trademark of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.
Page 138: Customer Support Websites
Wireless Stereo Headset LinkBuds Open Customer support websites For customers in the USA, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries and regions: https://www.sony-asia.com/support 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 139: Troubleshooting
2. Restart the device being connected such as your computer or smartphone. 3. Access the Sony support site from the menu of the “Sony | Sound Connect” app to search for the cause and solution of the issue, or check the support site below.
Page 140: Resetting The Headset
Help Guide Wireless Stereo Headset LinkBuds Open Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Set the headset units into the charging case. Leave the charging case lid open.
Page 141 If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. About the instruction manual video Watch the video for how to reset (audio explanation is not available). https://rd1.sony.net/help/mdr/mov0071/h_zz/ Related Topic Initializing the headset to restore factory settings 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 142 Help Guide Wireless Stereo Headset LinkBuds Open Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Set the headset units into the charging case. Leave the charging case lid open.
Page 143 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. About the instruction manual video Watch the video for how to initialize (audio explanation is not available).
Page 144: Specifications
Help Guide Wireless Stereo Headset LinkBuds Open Specifications Headset Power source: DC 5 V (Using a commercially available USB AC Adaptor) Using built-in lithium-ion batteries (Product Operation Power: DC 3.85 V) Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx.
Page 145 11 iPhone XS Max iPhone XS iPhone XR iPhone X iPhone 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPod touch (7th generation) (As of April 2024) 5-056-451-11(2) Copyright 2024 Sony Corporation...
Page 146 Text for video on how to wear the headset Video text on how to wear the headset. This page provides a text description of the parts of the LinkBuds Open and guidance on wearing them. Part name and shape descriptions The glossy side of the charging case is the top.

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