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Fiserv TeleCash A920 Operating Instructions Manual

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Technical Document
A920 of TeleCash
From Fiserv
Operating instructions

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Summary of Contents for Fiserv TeleCash A920

  • Page 1 Technical Document A920 of TeleCash From Fiserv Operating instructions...
  • Page 2 A920 of TeleCash From Fiserv 1. A920 owner’s manual Content 1. A920 owner’s manual _______________________________________________________________________________ 2 2. A920 ______________________________________________________________________________________________ 4 2.1 Introduction ___________________________________________________________________________________ 4 2.2 Product scope _________________________________________________________________________________ 4 2.2.1 Terminal A920 ____________________________________________________________________________ 4 2.2.2 Power supply ____________________________________________________________________________ 6 2.2.3 Charger _________________________________________________________________________________ 6 2.3 Datasheet ____________________________________________________________________________________ 6...
  • Page 3 A920 of TeleCash From Fiserv 5.1.3 Authorization by voice (Telephone authorization) _____________________________________________ 19 5.1.4 Refund _________________________________________________________________________________ 19 5.1.5 Tip ____________________________________________________________________________________ 19 5.1.6 Cashback _______________________________________________________________________________ 20 5.1.7 Reservation _____________________________________________________________________________ 21 5.1.8 CARDS&emotions _______________________________________________________________________ 22 5.1.9 Regular customer ________________________________________________________________________ 24 5.1 .10 Mail order/Telephone order (“MOTO”) _____________________________________________________ 24...
  • Page 4 A920 of TeleCash From Fiserv 2. A920 2.1 Introduction This is the user manual for the A920 terminal with the TeleCash from fiserv app (TeleCash app) version 2.03.03. 2.2 Product scope Terminal A920 4G Terminal Charging Cradle A920 A920 power adapter with power plug and micro-USB cable...
  • Page 5 A920 of TeleCash From Fiserv Contactless reader Micro USB bushes Printer flap lock Printer flap Rear camera (5 megapixels including barcode reader for 1D and 2D barcodes) Contact for charging cradle Accumulator/Battery SIM card slot (SIM card must be inserted into slot 1 [left])
  • Page 6 A920 of TeleCash From Fiserv 2.2.2 Power supply The power supply is comprised of a plug-in adapter featuring a USB-A port, accompanied by a USB cable that transitions from USB-A to USB-C. This versatile cable can also be utilized in vehicles equipped with USB-A ports, thereby eliminating the necessity for a distinct car charger.
  • Page 7 A920 of TeleCash From Fiserv 3. Setup 3.1 Charging Upon unveiling the cover situated on the device’s rear, the SIM card slot can be discerned at the bottom left. Following the placement of the SIM card, the battery can be installed and the cover can be fastened.
  • Page 8 A920 of TeleCash From Fiserv 3.2 Commissioning 3.2.1 Inserting thermal paper The thermal paper, printed on the back, is inserted at the top of the terminal. The paper tray is situated at the back of the top and can be opened by pulling on the latch (1). The pre-printed paper side (maximum size: 58 mm width, 40 mm diameter) should be loaded as shown in (3).
  • Page 9 A920 of TeleCash From Fiserv 3.3 Start Upon booting up the terminal, the TeleCash app launches automatically. If there are additional apps to be installed on the terminal, close the TeleCash app and open the CCVStore. TeleCash app CCVStore The TeleCash app can be started again by tapping on it.
  • Page 10 A920 of TeleCash From Fiserv 4. Service 4.1 Start screen App version Start area Start button History button Softkey button Reconciliation button Recently used button (Android) Back button (Android) Home button (Android) App version: Displaying the current version of the TeleCash app...
  • Page 11 A920 of TeleCash From Fiserv 4.2 Main menu Start button Reconciliation button Softkey button History button 4.2.1 Start The start button takes you back to the start screen of the app at any time. 4.2.2 Reconciliation/Register cut A payment terminal gathers all authorised payment transactions. To initiate the money transfer, terminals must perform a so-called register cut, also referred to here as the reconciliation.
  • Page 12 A920 of TeleCash From Fiserv 4.3 The starting area By tapping the start area (the logo and the white background), the payment process is activated and the interface for inputting the transaction amount is displayed. Start screen Amount entry screen 4.3.1 Amount entry screen/Interface...
  • Page 13 A920 of TeleCash From Fiserv 4.3.2 Standard payment process 1. Start screen 2. Amount input 3. Payment screen 4. PIN entry screen interface 5. Confirmation screen 6. Merchant receipt 7 . Customer receipt 8. Start screen print screen printing screen 1.
  • Page 14 A920 of TeleCash From Fiserv 4. In some cases, the PIN of the payment card must be inputted and confirmed with the green okay button . In other cases, the card owner may have to sign on the bottom or the backside of the receipt once it is printed.
  • Page 15 A920 of TeleCash From Fiserv 4.3.4 Manual card entry Manual card data entry is only possible for credit cards. The manual card entry is done through the field with the three dots in the lower right corner. Here, both the corresponding card number and the expiry date of the card as well as the transaction amount can be entered.
  • Page 16 A920 of TeleCash From Fiserv 5. Softkeys The Softkeys button can be used to call up more functions of the terminal. Functions with gray butts are not activated on the terminal. The following features are assigned to the VAS (Value Added Services) tab:...
  • Page 17 A920 of TeleCash From Fiserv 5.1 VAS (Value added services) 5.1.1 General info With the TeleCash app, the A920 can operate a variety of services. These are enabled by TeleCash in line with contractual agreements with TeleCash. The functions are highlighted in colour if they have been activated by TeleCash.
  • Page 18 A920 of TeleCash From Fiserv 5.1.2 Void (Cancellation) To cancel a transaction, the “Void” function can be selected in the VAS tab. After inputting the cashier’s password, the “Transaction ID” must be entered. The “Transaction ID” , printed as “TA-No. ” on the merchant or customer receipt, is required.
  • Page 19 A920 of TeleCash From Fiserv 5.1.3 Authorization by voice (Telephone authorization) If a credit card payment is declined with a note to contact the authorization authority, the payment can only be made through a telephone authorization. To do this, you must first contact the relevant office.
  • Page 20 A920 of TeleCash From Fiserv Upon confirming the total sum, the card can be presented to the terminal and the merchant receipt and, if required, the customer receipt will be printed. Difference (tip amount) Amount invoiced Percentage increase Round up the amount or add 1 €...
  • Page 21 A920 of TeleCash From Fiserv 5.1.6 Cashback With cashback, the cardholder can receive additional cash when carrying out a payment transaction. This money is debited from the card account. After tapping on the cashback button , the invoice amount due must be entered, followed by the total amount, including the amount that the cardholder wants to withdraw in cash.
  • Page 22 A920 of TeleCash From Fiserv There are four kinds of reservation options, which are available after tapping the button 1. Reservation: In this stage, the desired amount is checked online and provisionally reserved. To finalise payment of this amount, the option “Booking first reservation” is required.
  • Page 23 A920 of TeleCash From Fiserv After tapping on the CARDS&emotions button, there are 3 options to choose from: 1. Balance: After the card has been presented to the terminal, a receipt with the currently available amount is printed. 2. Activation: The card is presented to the terminal to activate it. All gift cards that come from TeleCash have already been activated and have zero euros as a starting amount.
  • Page 24 A920 of TeleCash From Fiserv 5.1.9 Regular customer The regular customer function enables SEPA direct debit, although the terminal is set to a girocard payment. In the case of a SEPA direct debit, the bank does not guarantee payment. To trigger a SEPA direct debit, tap the regular customer button .
  • Page 25 A920 of TeleCash From Fiserv After selecting “Manual card entry” , enter the 16-digit credit card number, followed by the expiration date (month=>year) and the security code/verification value: If all entries have been made correctly, the payment has been processed and the merchant receipt is printed.
  • Page 26 A920 of TeleCash From Fiserv This initiates the terminal’s camera. The white frame acts as a guide for optimally capturing the QR code with the camera. The flash icon can be used to switch the camera’s light on or off, aiding the scanning of the QR code in low light conditions.
  • Page 27 A920 of TeleCash From Fiserv This additional information is compiled together with the payment information under the “Reports wawidaten” section, thereby facilitating its evaluation. The information that is transmitted to the terminal through the QR code should be composed in the following manner:...
  • Page 28 A920 of TeleCash From Fiserv Initially, the text for the WaWi data must be defined. This text can include, for instance, the invoice number, the item number, the delivery note ID, the customer number or similar information. If the text is to contain multiple such pieces of information, they should be separated by a swung dash “~”...
  • Page 29 A920 of TeleCash From Fiserv The following example invoice illustrates how this could be implemented. Information within the QR code First additional information Second additional information Price...
  • Page 30 A920 of TeleCash From Fiserv Payment First additional information, second additional information 5.2 Revenue In addition to the options to perform reconciliation and view the transaction history, the functions “Total Revenue“ and “Interim Revenue“ can be found here. 5.2.1 Reconciliation (Register cut) The Reconciliation triggers the money transfer and must therefore be carried out at the end of a day.
  • Page 31 A920 of TeleCash From Fiserv The Reconciliation is secured by the cashier password. After entering the password, the execution of the reconciliation must be confirmed. All transactions are finalized and submitted with the transfer of the payment transactions. When the process is finished, the terminal automatically prints a totals receipt and deletes the...
  • Page 32 A920 of TeleCash From Fiserv 5.2.2 History With the history button on the home page or through the Softkeys button in the revenue tab, the transaction history of the terminal can be viewed. There are options of printing a copy of the receipt or cancelling a transaction for each entry.
  • Page 33 A920 of TeleCash From Fiserv 5.2.3 Total revenue The Total revenue button can be used to show the sum of transactions since the last reconciliation on the display. These are broken down according to the individual payment methods. The total revenue can also be printed by using the print symbol in the right upper corner.
  • Page 34 A920 of TeleCash From Fiserv 5.3 Service 5.3.1 Init (Initialization) Init is used to log on to network operation. TeleCash ships terminals pre-configured so that this button should only be used on the instructions of technical support. 5.3.2 Diagnosis Using diagnostics, the terminal loads the customer-specific configuration provided. For example, this is used to load the document header into the terminal.
  • Page 35 A920 of TeleCash From Fiserv 5.3.6 Info This button can be used to display a wide range of information about the terminal and be printed out if necessary. This includes, for example, the app version, the store ID, the terminal ID, the IP address and the hotline number, which may are requested by the technical hotline if support is required.
  • Page 36 6. Additional features 6.1 Rotate the screen The TeleCash A920 has the option of rotating the display. This makes it possible to hold out the terminal to the cardholder in a clearly visible way and to have them pay conveniently.
  • Page 37 A920 of TeleCash From Fiserv 6.1.2 Rotate the screen in the checkout process The screen can also be rotated when paying directly with the card by pressing the circling arrows when the payment card is prompted. Button to rotate the screen...
  • Page 38 © 2024 Fiserv, Inc. or its affiliates. Fiserv is a trademark of Fiserv, Inc., registered or used in the United States and foreign countries, and may or may not be registered in your country. All trademarks, service marks and trade names...