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Troubleshooting (FAQ) Q: The device does not power on. Q: The device does not work at all. A: Please use the following flowchart. Press the top button on the device for 2 seconds. • Check if whether the LED light is on and the vibration starts.
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Troubleshooting (FAQ) Q: The device turns itself off when in use. A: Please use the following flowchart to resolve the issue. The device turns itself off when in use. Is the battery empty? Turn the device Charge the device back on All mode LEDs blink means Low Battery Is the device...
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Troubleshooting (FAQ) Q: How to charge the device. Q: The device is not charging. A: Please connect the UV sanitizing charging base to power with the cable included in the package and place the device on the stand to charge. Connect power cable and place device on the charger Is the UV-sanitizer Done!
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Troubleshooting (FAQ) Q: Blue light from UV base is not on. The blue light of the UV base operates only when power is connected and the door is closed, but it automatically turns off after 10 minutes. If the power is properly connected and the door is closed but the blue light does not come on, replacement is necessary.
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Troubleshooting (FAQ) Q: There is an abnormal sound while using the device. Please make sure that the brush head is securely attached to the body before using the power toothbrush. Electric power toothbrushes do not have speakers. The vibrating sound is the nature of the power toothbrush device, however, if you hear any abnormal rattling sound or abnormal vibration sound, the replacement of the toothbrush body is necessary.
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Troubleshooting (FAQ) Q: The vibration power has noticeably decreased. Q: The vibration power or pattern is noticeably abnormal. Please check the battery charging status of the power toothbrush body. If all five mode LEDs are blinking, it indicates charging is needed. After charging for over 16 hours for full-charge, please check the operational status on whether the device works properly.
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Therefore, please make sure the consumer regularly charges the device at least once a month. ❖ 1-year guarantee is provided by Amway to customers upon purchase, starting from the date of purchase. ❖ 6-month guarantee is provided for the battery, starting from the date of...
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Troubleshooting (FAQ) Q: There is discoloration on the toothbrush head or UV sanitizing charging base. A: The degree of discoloration may vary depending on the cycle and the frequency of use of the UVC. Excessive use of the UVC may accelerate the discoloration.
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Troubleshooting (FAQ) Q: The surface of the device body and UV base is contaminated. Tips for cleaning it? A: The toothbrush body is an IPX7 waterproof product, so cleaning it with water every time is recommended. Please use a soft cloth to prevent scratches while cleaning.
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Troubleshooting (FAQ) Q: The UV light seems dim. A: UV light may fade if it is exposed to extreme cold conditions. The recommended environment is room temperature (about 73 degrees Fahrenheit), and it can be used within the range of 41 to 104 degrees Fahrenheit.
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Troubleshooting (FAQ) Q: What does the device LED mean? A: Refer to the images below. Indicate Low Battery: 10 min sanitizing: In charging mode: All LEDs are blinking Blue light up Mode LEDs light up one by one Intensity LED Mode LED...
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