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ASCOM Telligence User Manual
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ASCOM Telligence User Manual

ASCOM Telligence User Manual

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User Guide
Telligence

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sharon
June 23, 2025

Hi, How is the Ascom nurse call integrated to Central station monitoring

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Summary of Contents for ASCOM Telligence

  • Page 1 User Guide Telligence...
  • Page 2 ProCare 6000 is a registered trademark, and PC Reporting, BedConnect, ColorTouch, DuraPin, Infinity, PowerSwitch, and Telligence are trademarks of Ascom. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. This publication may contain examples of screen captures and reports used in daily operations.
  • Page 3 Service Tasks ..........................3 Basic System Settings ........................4 Priority Levels for Specific Call Types ................4 Coverage Areas ........................4 Calls from Supervised Telligence Devices................ 4 Registering Staff Presence ....................4 Daytime/Nighttime Modes ....................4 Coverage Area Sharing ......................4 Swing Rooms ..........................
  • Page 4 Telligence The Room List Screen ......................... 16 Customize Priorities ....................... 17 Reset a Call Priority to its Default ..................19 Swing a Room........................20 The Console Screen ........................21 View Alerts From Other Coverage Areas ................ 21 Adjust the Alert Tone Volume ................... 23 Telephony Screen - Place a Call..................
  • Page 5 Telligence Bedside Modules ......................... 49 Button Modules ........................... 50 External Input Modules ....................... 51 Medical Device Input Module....................53 Pull Cords............................55 Speech Modules ......................... 56 Patient Call Devices ........................57 Handsets and Pillow Speakers ..................57 Caring for Handsets and Pillow Speakers ..............59 Placing a Call From a Handset or Pillow Speaker ............
  • Page 6 Telligence Wireless Phones, Pagers, IR Locations and Apps .............. 73 Ascom Unite Software........................ 73 Overview of Wireless Devices and IR Location ..............73 Wireless Phones and Pager Systems................73 Automatic Staff Location Tracking Systems ..............74 Accepted Alerts ........................74 Regulatory Requirements ......................
  • Page 7 Telligence Introduction Introduction Learn the key features of your Telligence devices, including the buttons, jacks, screens and icons, as well as how to navigate the device to place and respond to nurse calls. Basic Device Types The Telligence system includes three basic device types: •...
  • Page 8 Telligence Introduction Annunciators and TelliConnect Stations Annunciators and TelliConnect Stations are wall-mounted devices that have the same form factor as staff consoles. Both devices feature touch screen displays and hands-free speakers. Optional handsets can be added when privacy is needed.
  • Page 9 Create service tasks to notify or remind staff members of patient requests. Use the staff console or annunciator to create a service task, or if the Ascom Mobility Solution has been integrated into your system, create service tasks using Ascom wireless phone handsets. The service task feature is used to manage non-emergency tasks and requests associated with the patient.
  • Page 10 Staff Follow mode, which allows the system to track a staff member’s location. See also, “Staff Follow Mode” on page 43. Staff and portable hardware can also be tracked using automatic systems, such as the Ascom Unite System. Staff members wear badges that are tracked by sensors. As staff members move about the facility their presence is automatically tracked and displayed in Ascom Unite application windows.
  • Page 11 Telligence Touch Screen Devices Touch Screen Devices This chapter introduces the basic features of touch screen devices. Note: Depending on your system configuration, some screens and features may not be available. Staff Console The staff console is the primary call center for staff-patient communication.
  • Page 12 Annunciators are typically located in staff rooms, corridors, or other locations away from the nurse station. Annunciators can be set to display nurse call activity or to supervise other Telligence devices. Staff Stations TelliConnect Stations are communication stations located in patient rooms. Use them to call staff, create service tasks, and more.
  • Page 13 Telligence Touch Screen Devices Touch Screen Tab Icons To change the screens displayed on the staff consoles or annunciators, tap the tab icon. Tab icons display continuously on the left side of the display screen. Depending on your system configuration, some of the icons shown below may not be available.
  • Page 14 Telligence Touch Screen Devices Alert List Screen The Alert List screen lists incoming calls and alerts by order of priority. The Alert List icon displays a number badge denoting how many alerts are in the list. Use the Alert List screen to answer calls and respond to alerts.
  • Page 15 Telligence Touch Screen Devices To answer a call in the Alert List: 1. From the Alert List, tap Answer. 2. Use the speakerphone to talk or lift the handset, if equipped, and begin talking. Note: The screen header displays the color assigned to the alarm — for example, red for staff emergencies.
  • Page 16 Telligence Touch Screen Devices Figure 10: Volume Screen 2. Do the following: • Touch and drag the Speakerphone or Handset slider to adjust the console speakerphone or handset volume. • Touch and drag the Patient slider to adjust the patient’s speakerphone volume.
  • Page 17 Telligence Touch Screen Devices Figure 11: Using Enhanced Audio 2. When you are ready to talk to the patient, touch and hold Press To Talk and begin speaking. The button changes to Release to Listen. Release the button to hear the caller.
  • Page 18 Telligence Touch Screen Devices Upgrade Priority While on a call, you can upgrade its alert to a higher priority. For example, when a patient with chest pains calls for assistance, you may want to upgrade the call alert to Code Blue.
  • Page 19 Telligence Touch Screen Devices Silence Alert Tones Alert tones sound at staff consoles and annunciators to notify staff members of an alert, such as a call from a patient, or a code emergency. Alert tones can be temporarily silenced based on the minutes specified in the silence timeout (see “Alert Tone Silence Time”...
  • Page 20 Telligence Touch Screen Devices A silenced error alert will re-tone every six hours until the error is resolved. Repeat the above steps if the error has not been resolved within the allotted time. Communications Errors A staff console or annunciator can oversee or supervise other staff consoles, annunciators, or wireless devices.
  • Page 21 Telligence Touch Screen Devices Create Tasks You can create tasks in the Alert, Task, and Room List screens. To create a task: 1. Tap Task List. 2. Tap Create Task. 3. Select the room or bed for which you want to create a task. The Create Task screen displays.
  • Page 22 Telligence Touch Screen Devices Edit a task You can edit an existing task by selecting it from the Task List. Figure 19: Edit Task Screen To edit a task: 1. Tap the Task tab. 2. Tap the task in the Task list to select it.
  • Page 23 Telligence Touch Screen Devices Figure 20: Room List Screen To place a call from the Room List: 1. Tap Room List. Note: You can filter the list by tapping the Locations drop-down menu, and then selecting to display by: All Locations, Covered Rooms, Nursing Units, or Duty Areas.
  • Page 24 Telligence Touch Screen Devices Figure 21: Room Screen 3. Tap Customize Priorities. The Customize Priorities screen displays listing the call devices connected to the bed or room you are prioritizing. Note: It is possible that a room or bed has no prioritized devices. In this case, the Customize Priority button is disabled.
  • Page 25 Telligence Touch Screen Devices Figure 23: Room List Screen- Change Priority 5. Tap the new call priority that you want to assign. Note: When you change the event priority for a device, all devices at that location (room) that are configured with the same event priority will change as well. For example, if you change Patient Normal for the selected device to Patient Priority, then all devices at the same location configured with Patient Normal will be changed to Patient Priority.
  • Page 26 Telligence Touch Screen Devices Swing a Room Rooms that have been configured with an alternate duty area or ward can swing from one area to another as needed. The room must be enabled for swinging by the installer. Rooms, and their associated beds, that are configured for swinging appear in the Room List with the swing icons ( ).
  • Page 27 Telligence Touch Screen Devices Figure 27: Active Events Pop-up Dialog 4. Tap Yes to confirm. Once a room swings to a different duty area, it will be dimmed in the room list of the previous duty area. To swing the room back to the previous duty area, you must swing it from the room list in the current duty area.
  • Page 28 Telligence Touch Screen Devices To view alerts for a console: 1. Go to the console that will view alerts from the coverage area of another console. 2. Tap Console. 3. Tap View Alerts. Notes: • If the sharing feature is disabled, the View Alerts button will not display. Contact your system administrator.
  • Page 29 Telligence Touch Screen Devices To stop sharing alerts with a console: 1. Go to the shared console. 2. Tap the Console tab. 3. Tap Stop Sharing. Note: If the Stop Sharing feature is configured with password protection, you must enter the password before you can stop sharing.
  • Page 30 Staff consoles provide two-way communication to a patient’s bed, a room, or to other staff consoles and annunciators. Place a call by dialing the bed, room, staff console, or annunciator number from the Telephony screen. You can also call Ascom Myco and Innovaphone wireless phones, if they are configured for your system.
  • Page 31 If you make a mistake while entering a number, tap Backspace to clear the numbers. 4. Tap Call to place the call. To place a call to an Ascom Myco or Innovaphone wireless phone: 1. From a Nurse Call screen, tap Phone. Dial Pad.
  • Page 32 — for example, a patient talking to the nurse station. An established audio connection must terminate before initiating a page. The facility’s paging system does not override Telligence paging. Figure 34: Page Screen To page from a staff console: 1.
  • Page 33 Telligence Touch Screen Devices Table 1. Effect of Configuration Settings on Audio Page Destinations Destination Presence Broadcast point Nursing unit None All rooms/stations in the selected nursing unit All hallway page adapters in the selected nursing unit All rooms in the selected nursing unit with...
  • Page 34 Telligence Touch Screen Devices To switch between speakerphone and headset attachments: 1. From the main screen, tap Settings > Speakerphone/Headset and do one of the following: • Speakerphone to select the speakerphone. • Headset to select the headset. 2. Tap Exit Settings to return to the main screen.
  • Page 35 Telligence Touch Screen Devices Alert Tone Silence Time Alert tones can be silenced for a preset time. Alert tones automatically reinstate once the time has elapsed or when a new call is received, whichever comes first. Figure 37: Alert Tone Silence Time Screen To set the alert tone silence timeout: 1.
  • Page 36 Telligence Touch Screen Devices Figure 38: Enhanced Audio Configuration Screen Clean Screen You can place a staff console, annunciator, or TelliConnect station in Cleaning mode to deactivate the touch screen while cleaning it. Depending on your system configuration, the Cleaning mode can last up to 15 seconds.
  • Page 37 Information is also available about the internal software and hardware revision levels as well as the Unique Device Identifier (UDI). The Internet Protocol Identifier (IPID) and Virtual Station Identifier (VSID) are also listed on this screen for use by Ascom customer support.
  • Page 38 Your TelliConnect station features a Lock screen that protects system and patient information from unauthorized access. To unlock the screen, you must enter a PIN number that is provided to you by your Telligence system administrator. Figure 42: Lock Screen To unlock the screen: 1.
  • Page 39 Telligence Touch Screen Devices To enter Screensaver mode:  Tap Screensaver. Nurse Call Screen The Nurse Call screen lets you do the following. • Activate an event • Register staff presence • Call a nurse console, annunciators, patient rooms, beds, or another extension •...
  • Page 40 Telligence Touch Screen Devices Telephony Screen From the Telephony screen, you can do the following. • Call a number from the Favorites list. • Call a patient room. • Call a patient bed. • Call a nurse console. • Enter a number on the dial pad.
  • Page 41 Telligence Touch Screen Devices 3. Enter the numbers and/or characters on the dial pad. The number string displays next to the Call button. If your facility uses characters as identifiers in its room or bed extensions, enter A, B, C, D (e.g., bed 1030A) or N, S, E, W for North, South, East, or West (e.g., room 1020W).
  • Page 42 Telligence Touch Screen Devices Figure 45: Active Call Screen Enhanced Audio The Enhanced Audio feature separates your conversation with a patient so that neither of you hears any background noise from the one who is not speaking. To enable Enhanced Audio: 1.
  • Page 43 Telligence Touch Screen Devices Figure 46: Set Volume Screen To adjust the volume: 1. Tap Volume and do one of the following: • Touch and drag the Speakerphone slider to adjust the volume of the TelliConnect station speakerphone. • Touch and drag the Patient slider to adjust the of the patient’s speakerphone.
  • Page 44 The apps icons that display on the screen may include a badge number on the icon. This indicates that the application has sent a number of notifications that may require your attention. Apps displaying a warning triangle indicate that the application has lost connectivity with the Telligence system. App Badge App Warning To view the notifications: ...
  • Page 45 Telligence Touch Screen Devices Clean Screen You can place the TelliConnect station in Cleaning mode to deactivate the touch screen while cleaning it. The Cleaning mode lasts for 15 seconds. To active Cleaning mode: 1. From the main screen, tap Settings >...
  • Page 46 Room Devices Room Devices Figure 48: Typical Room Devices Telligence room devices connect patient rooms and beds to the Telligence system. This chapter describes this group of devices and provides instructions for using them. Basic Functions Room modules, including patient stations and TelliConnect stations, are devices mounted in patient rooms.
  • Page 47 Module Button Colors and Functions Module buttons are preconfigured at the factory and will vary based on the country, region, or location. The following lists the most common button functions used in Telligence systems worldwide and their button colors. Table 2. Common Button Configurations...
  • Page 48 Contact your system administrator if you are uncertain how to cancel calls in your system. Register Staff Presence Telligence supports manual and automatic staff presence registration. Both are optional. Staff presence tracking shows the locations of staff as they move about the facility. Presence is registered by room and by staff level.
  • Page 49 As staff members move about the facility their presence is automatically tracked and displayed on the staff console and dome lights. If the Telligence system is integrated with an Ascom Unite system, presence also displays in Unite View.
  • Page 50 Using SafeConnect Plugs and Sockets Use SafeConnect sockets to connect handsets, pillow speakers, and any third-party devices equipped with a SafeConnect plug to the Telligence system. Figure 49: Inserting a SafeConnect Plug into a SafeConnect Socket To connect a SafeConnect plug to a SafeConnect socket: 1.
  • Page 51 Telligence Room Devices Disconnecting the SafeConnect plug from the SafeConnect socket triggers a cord fault event that displays on the staff console and/or annunciator. The device’s LED begins flashing. To disconnect a SafeConnect plug: 1. Grasp the SafeConnect plug on both sides, and then pull it from the socket.
  • Page 52 Telligence Room Devices Cables with SafeConnect Plugs The following table shows the approved cables used in the Telligence system. Cable Compatible modules 37-Pin Bed Breakaway Cable Patient Stations, Beside modules Medical Device Cable Adapter External Input modules (See “Medical Device Cables” on page 51)
  • Page 53 Telligence Room Devices Patient Station Figure 50: Patient Station Module The Patient Station features four buttons that can be used to signal an emergency, call the nurse station, register presence, or request aid. It includes a speaker with a built-in microphone for hands-free communication and four SafeConnect sockets for connecting bedside handsets, pillow speakers, call cords, and third-party devices.
  • Page 54 2. Check the LED above the SafeConnect socket. The LED will blink white for 3 seconds, and then turn green. A green LED indicates that the Telligence system recognizes the external device. If the LED does not turn green, then the Telligence system does not recognize the device. Contact your system administrator for assistance.
  • Page 55 Telligence Room Devices Bedside Modules Bedside modules feature three call buttons with color-matching LEDs and a magnetic SafeConnect socket for connecting handsets and pillow speakers. Figure 51: Bedside Modules Europe/Asia/Africa Americas/Australia Each Bedside module may be customized for your facility as a one, two, or three button module.
  • Page 56 Telligence Room Devices To clear a cord fault condition:  Remove the plug from the socket, and then press and hold the Cancel button for at least 6 seconds until the module resets (all LEDs will flash once). See also: •...
  • Page 57 The External Input Module sends alarm information from the device to the Telligence system for display on staff consoles, dome lights, and mobile devices. The External Input module does not support audio in pillow speakers and bed...
  • Page 58 Telligence Room Devices Figure 54: Medical Device Cable with Test, Priority, and Disconnect Buttons Legend: (1) Test button (2) Select slide (3) Disconnect button Test Button Once you connect the cable, verify the operation by tapping the Test button to initiate a test call for the level selected on the switch.
  • Page 59 The Medical Device Input modules are used only with medical devices outfitted with Medical Device Smart cables. The Telligence system automatically recognizes the medical device when it is plugged into the module. Each module sends faults and alarms from the medical device for display on staff consoles, dome lights, mobile devices, and PCs.
  • Page 60 Telligence Room Devices Figure 56: Medical Device Smart Cable with Intentional Disconnect Button Legend: (1) Intentional Disconnect button Disconnect Button Use the Intentional Disconnect button to release the cable from the SafeConnect socket. To disconnect the cable:  Press the cable’s Intentional Disconnect button until the socket’s LED illuminates green.
  • Page 61 Telligence Room Devices Pull Cords Pulling the station call cord or pressing the button (on supported devices) places a nurse call event that displays on a staff console, annunciator, and dome light. This device has no audio capability and cannot be used to communicate with staff members at a staff console or annunciator.
  • Page 62 Telligence Room Devices Speech Modules Bedside modules, Room Display modules, handsets, and other Telligence devices may route their audio through a two-way speaker Speech module. Figure 58: Speech Module Europe/Asia/Africa Americas/Australia Speech modules can operate either as a microphone or a speaker. An orange LED indicates the speaker and microphone is active.
  • Page 63 Patients can hear responses from staff members on their handsets, pillow speakers, or Speech modules when the speech function is available in the system. The sections that follow describe Telligence system handsets and pillow speakers, and explain how nursing staff and patients use them to communicate.
  • Page 64 Telligence Room Devices (5) Flashlight Control: Activates and deactivates the built-in flashlight. (6) Sun Blind Control: Raises and lowers the sun blinds in patient rooms equipped with a Sun Blind Control module. (7) TV Channel Up/Down: Changes television channels. (8) TV Control: Adjusts entertainment audio, only. The buttons do not control nurse call intercom.
  • Page 65 Telligence Room Devices (3) Toilet: Alerts staff that the patient needs help to the toilet. (4) Pain: Alerts staff that the patient needs help with pain management. (5) Lighting Control: Two buttons that allow patients to control the room lighting.
  • Page 66 Telligence Room Devices Placing a Call From a Handset or Pillow Speaker To make a call from a handset: 1. Press the large Nurse Call button on the handset. The system responds as follows: • A patient call appears on staff consoles and annunciators (event priority and name may vary depending on how the handset or pillow speaker was programmed during system configuration).
  • Page 67 Telligence Room Devices handset. If necessary, the staff member can adjust call volume settings on the staff console or annunciator. • When the call ends, the Speech module’s Status light returns to a steady illumination until presence is cleared. Cancel Calls from Handsets and Pillow Speakers...
  • Page 68 Telligence Room Devices Staff Devices Staff devices are Telligence system devices that enable staff members to call staff consoles and annunciators. Note: The labels applied to buttons are configurable and may differ on your system from those shown here. Room Display Modules Figure 65: Room Display Module The Room Display module is similar to a bedside module;...
  • Page 69 Telligence Room Devices Room Display Tone Alerts Room Displays emit the same tone but vary the pattern to indicate different call priorities. The tone varies from rapid to slow repetition to a continuous tone. • Call assurance: The call assurance tone sounds at the device associated with the room when a call is placed from the room.
  • Page 70 Telligence Room Devices Figure 66: Cardiac and Emergency Pull Switches A Cardiac and Emergency pull switches have no audio capability and cannot be used for voice communication unless it is paired with a nearby speech module. To activate or cancel a cardiac/emergency call event: 1.
  • Page 71 Telligence Room Devices Figure 67: 37-Pin Bed Receptacle To attach a bed connector to the bed receptacle:  Align the male bed connector over the female receptacle, and then gentle push until the connector is firmly seated on the receptacle.
  • Page 72 Note: The term “dome light,” as used in this manual, generically identifies corridor lights, zone lights, and nurse station supervisory lights. Dome Light Types Telligence dome lights have two or four light sections. The lights can be used as corridor, zone, or supervisory lights. Corridor Lights Corridor lights signal nurse calls and priorities.
  • Page 73 Telligence Dome Lights • Section 2 - lower priority nurse call events • Section 3 - registered presence • Section 4 - service task Zone Lights Zone lights are used to locate the source of nurse calls and to show the zone where the room is located.
  • Page 74 Slow Safe Mode and Enhanced Safe Mode When the dome light loses its connection with the Telligence system due to a system equipment failure (i.e., the Gateway II), it automatically enters Safe Mode. When the dome light loses its connection due to a network failure, it automatically enters Enhanced Safe Mode.
  • Page 75 Telligence Cleaning and Maintenance Cleaning and Maintenance Maintenance Notes • Clean your hands before using the touch screen. • Never use a pen, pencil, or other sharp object on the touch screen. • Avoid striking the touch screen with hard or sharp objects.
  • Page 76 Telligence Cleaning and Maintenance 4. Gently dry the surface of the touch screen using a dry, soft cloth of the same type (a lint-free eyeglass-cleaning cloth or a microfiber cloth). 5. Press Exit Settings when finished. Cleaning the Housing WARNING: Never submerge a staff console, annunciator, TelliConnect Station, or any attached cords.
  • Page 77 If you have not finished cleaning a device by the time the Cancel light stops flashing, put the station into Cleaning mode again. • We recommend microfiber cloth for cleaning Telligence stations. • Do not use abrasive cleaning agents. •...
  • Page 78 Telligence Cleaning and Maintenance To clean a handset: 1. Carefully dip the handset and 1 inch of its cable in an approved cleaning solution for 10 seconds. Do not leave the handset submerged. • Cidex • Staphine • 10% bleach/water solution 2.
  • Page 79 Offers activity logging to support audit capability and management reporting Overview of Wireless Devices and IR Location When configured in the Telligence system, room devices can send nurse call events to the facility’s wireless devices, thus enabling staff to respond remotely to call events or paged messages.
  • Page 80 If your system includes a real-time location system, you can use automatic staff location tracking to register staff presence. Staff members wear badges with sensors that track their whereabouts as they move about the facility. This information is relayed to the Telligence system and displayed in application windows.
  • Page 81 Telligence Regulatory Requirements Regulatory Requirements You must follow the regulatory guidelines listed below in order to maintain proper operational compliance. Inspections Only qualified technicians shall place Call systems in operation. Before commissioning of the call system, a complete inspection shall be carried out, including the visual and functional inspection of the call system and the equipment.
  • Page 82 Ascom (Sweden) AB Grimbodalen 2 SE-417 49 Gothenburg Sweden Phone +46 31 55 93 00 www.ascom.com Ascom (US), Inc. 300 Perimeter Park Dr, Morrisville, NC 27560...
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