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Senor GTP-186 User Manual

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SENOR GTP-186
User Manual
Rev.1.0

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Summary of Contents for Senor GTP-186

  • Page 1 SENOR GTP-186 User Manual Rev.1.0...
  • Page 2 Content Statement ...............................1 Important Safety Instructions ........................ 2 1 OVERVIEW ............................5 1.1 Introductions ..........................5 1.2 The Main Features ........................5 2 GETTING STARTED ..........................6 2.1 Packing List ..........................6 2.2 Appearance and Components ....................7 3 SPECIFICATIONS ...........................8 3.1 Printer Specification .........................8 3.2 Printing Media Specification ....................10 3.2.1 Continuous Thermal Paper Specification ..............10 3.2.2 Notices ........................
  • Page 3 SENOR GTP-186 User Manual 5.1 USB ............................18 5.2 Serial Interface ........................19 5.3 Ethernet Interface ........................20 5.4 Cash Drawer Interface ......................21 5.5 Power Supply Interface ......................22 6 TROUBLESHOOTING ..........................23 6.1 Printer Not Working .......................23 6.2 LED Indicator and Beeper ...................... 23 6.3 Troubles Occur During Printing .....................
  • Page 4 SENOR GTP-186 User Manual Statement This manual content may be altered without permission, and our company reserves the rights to make changes without notice in technology, spare parts, hardware and software of the products. If more information is needed about the products, please contact our company. Without any written permission from the company, any section of this manual is prohibited to be copied or transferred in any form.
  • Page 5 SENOR GTP-186 User Manual Important Safety Instructions 1. Safety Warning The print head will become very hot during printing, please do not touch the printhead and peripheral parts during printing and printing just finished. Please do not touch the printhead and connectors, in case that static damages the printer head.
  • Page 6 SENOR GTP-186 User Manual 3.Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability.
  • Page 7 SENOR GTP-186 User Manual  FCC WARNING This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 8 1 OVERVIEW 1.1 Introductions SENOR GTP-186 is a thermal receipt printer, featured by high print quality, high print speed, high stability, etc. It can be used in commercial POS system, food industry and occasions which need real-time field print receipts.
  • Page 9 SENOR GTP-186 User Manual 2 GETTING STARTED 2.1 Packing List After receiving your printer, please check for possible shipping damage: 1) Check the outside of the box and the printer for possible damage. 2) Check whether you have received the following accessories together with the printer, if there are any items missing, please contact with your local dealer.
  • Page 10 SENOR GTP-186 User Manual 2.2 Appearance and Components  Front  Rear  LED Indicator Red - Error (No paper, cover ajar, etc.) Green - Ready Blue - Busy Purple - Paper near end...
  • Page 11 SENOR GTP-186 User Manual 3 SPECIFICATIONS 3.1 Printer Specification Table 3-1 General Specification Item Parameter Printing Method Direct thermal line printing Resolution 203dpi, 8dots/mm Printing Printing Width 72mm Parameter Print Speed 260mm/s Interface USB, Serial, Ethernet, Cash drawer Print Density...
  • Page 12 SENOR GTP-186 User Manual Table 3-1 General Specification (Continued) Item Parameter UPC-A, UPC-E, EAN8, EAN13, CODE39, CODE93, ITF, CODEBAR, CODE128 Barcode PDF417, QR code Support downloading and printing bitmaps of different densities. The Graphics total memory for bitmap is 256K.
  • Page 13 SENOR GTP-186 User Manual 3.2 Printing Media Specification 3.2.1 Continuous Thermal Paper Specification Paper Type : Specified Thermal Paper Paper Width     Paper Outer Diameter : Max. 83 mm Paper Thickness : 0.056 ～ 0.13mm Paper Type...
  • Page 14 SENOR GTP-186 User Manual 3.3 Printing and Cutting Position 3.3.1 Printing position   mm Print Paper mm Print Paper 3.3.2 Cutting Position Printing position Type Paper Cutting Position(L1) SENOR GTP-186 11.6mm...
  • Page 15 SENOR GTP-186 User Manual 4 INSTALLATION AND USAGE 4.1 Media Loading 4.1.1 Paper Confirmation 1) When using 80mm(width) roll paper, take out the paper guide of both sides. 2) When using 58mm(width) roll paper, insert the paper guide to each side.
  • Page 16 SENOR GTP-186 User Manual 4) Pull out some roll paper and close the printer cover. 5) Tear off the extra paper in the direction of arrow. Notes: 1) Adjust the paper guide according to the paper size. 2) Make sure the paper inside is at tight status, or it will cause paper or other obstacle.
  • Page 17 SENOR GTP-186 User Manual 4.2 LED Indicator and Beeper Function specification of indicator light and beeper. LED Indicator Printer Status Wrong status (cutter jam, over temperature, Red (Flash) paper end and so on) Paper near end, and printer is working normally...
  • Page 18 SENOR GTP-186 User Manual 4.3 Power Connection 1) Remove the back and bottom covers from the printer. 2) Connect power adapter to printer. 3) Connect power adapter to the power cord. 4) Plug the other side of power cord into the socket outlet.
  • Page 19 SENOR GTP-186 User Manual When pulling out the adapter, please pinch the shell of power adapter and pull the switch up, when the switch is fully opened then pull out the power adapter. Don’t put forth your strength to pull the plug by squeezing any place of power adapter. Because it is more difficult to pull it out and easy to damage the cable.
  • Page 20 SENOR GTP-186 User Manual 4.4 Interface Cable Connection 1) Make sure the printer's power switch is turned off. 2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug. 3) Connect the other end of the interface cable to the host.
  • Page 21 SENOR GTP-186 User Manual 5 INTERFACES SENOR GTP-186 supports cash drawer interface and many other various communicate interfaces, such as Serial interface, USB interface, Ethernet interface. 5.1 USB Figure 5-1 SIGNAL NAME VBUS...
  • Page 22 SENOR GTP-186 User Manual 5.2 Serial Interface Figure 5-2 SIGNAL NAME...
  • Page 23 SENOR GTP-186 User Manual 5.3 Ethernet Interface SIGNAL NAME Note: The printer is equipped with an Ethernet interface, and use the network connection router, switch and other network communication equipment which meet RJ45 interface standard. When connecting directly with PC, it is suggested that the cross network line in...
  • Page 24 SENOR GTP-186 User Manual 5.4 Cash Drawer Interface Figure 5-4 SIGNAL NAME Drawer 1 DRSW Drawer 2 Electrical characteristics Driving voltage：DC 24 V  Driving current：Maximum 0.8 A (In 510 ms)  Drawer check signal：“L” = 0～0.5 V “H” = 3～5 V...
  • Page 25 SENOR GTP-186 User Manual 5.5 Power Supply Interface Figure 5-5 SIGNAL NAME +24V SHELL Printer end: Unetop DC-002 or similar products; User end: Unetop DC-002 or similar products.
  • Page 26 SENOR GTP-186 User Manual 6 TROUBLESHOOTING Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact with your dealer for assistance.
  • Page 27 SENOR GTP-186 User Manual 6.3 Troubles Occur During Printing Problem Description Probable Reason Solution Coloured stripe in the Paper near end Reload the paper roll paper Incorrect paper roll loading Check if the paper roll is loaded Use recommended thermal paper...
  • Page 28 SENOR GTP-186 User Manual 6.4 Problems Emerge During the Paper Cutting Problem Description Probable Reason Resolution Cutter abrasion, Replace the cutter insufficient cutting Worm gear and worm Cutter jam, the Replace the worm gear and worm wheel wheel abrasion movable cutter cannot...
  • Page 29 SENOR GTP-186 User Manual 7 PRINTER CLEANING AND MAINTENANCE Print quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as following steps: ※...
  • Page 30 SENOR GTP-186 User Manual 8 UTILITY TOOL FOR POS INSTRUCTION Utility Tool is applicable to the following operating system: Microsoft Windows 10 (32 bit/64 bit)  Microsoft Windows 8 (32 bit/64 bit)  Microsoft Windows 7 SP1 (32 bit/64 bit) ...
  • Page 31 SENOR GTP-186 User Manual 8.1 Utility Tool Installation The following screens take Win 7 for example. 1) Open the installation package. 2) Choose “English” and click “OK”. 3) Choose “I accept the agreement”, then click “Next”.
  • Page 32 SENOR GTP-186 User Manual 4) Click “Next”. 5) Select start menu folder. Click “Next”.
  • Page 33 SENOR GTP-186 User Manual 6) Click “Install”. 7) Click “Finish”. Utility is installed successfully.
  • Page 34 SENOR GTP-186 User Manual 8.2 Using Utility Tool Warning: In different operating system, screen has a slight difference. Please operate it according to the tips. Take SENOR GTP-186 (Windows 7) for example. 8.2.1 Add/Modify/Delete/Connect Printer 8.2.1.1 Add printer 1) Click ”Add Printer”.
  • Page 35 SENOR GTP-186 User Manual 2) Choose the appropriate printer type and port. Then click “OK”. (Take SENOR GTP-186 for example.)
  • Page 36 SENOR GTP-186 User Manual 8.2.1.2 Modify printer 1) Choose the printer you want to modify in the list. Click “Modify Printer”.
  • Page 37 SENOR GTP-186 User Manual 2) Choose the new printer and new port. Then click “OK”. 3) The new printer is added successfully.
  • Page 38 SENOR GTP-186 User Manual 8.2.1.3 Delete printer 1) Choose the printer you want to delete in the list and click “Delete Printer”. 2) Click “Yes”, then the printer is deleted.
  • Page 39 SENOR GTP-186 User Manual 8.2.1.4 Connection Test Make sure printer is connected to computer and it is powered on. 1) Choose the printer. Click “Connection Test”.
  • Page 40 SENOR GTP-186 User Manual 2) If the connection is successful, it will appear the following window. If the connection is unsuccessful, please connect the printer with computer. Notes: 1) Make sure printer is connected with computer and power on. 2) Make sure printer is loaded with paper.
  • Page 41 SENOR GTP-186 User Manual 8.2.2 Functions Printer Test contains the following items: Printer Test  Command Test  Manage Images  Download Image in Compatible Mode  Code Page Setting  Download Fonts  Parameter Setting  Advanced Settings ...
  • Page 42 SENOR GTP-186 User Manual 8.2.2.1 Printer Test 1) Self Test Click “Self Test” to see if the printer will print properly. 2) Full Cut Test Click the “Full Cut Test” and the paper will be cut automatically. Cutting method is full-cutting. The...
  • Page 43 SENOR GTP-186 User Manual 3) Partial Cut Test Click the cutter test and the paper will be cut automatically. Cutting method is partial cut (Partial cut: Not all cut off, leave a connection point between the two sheets of paper).
  • Page 44 SENOR GTP-186 User Manual 5) 2D Code Click the QRCode mode. ▲Model: 1~2 ▲Module size: 1~16 The larger the module value, the larger the printed QR code is, and the smaller the opposite. ▲Error correction level: 7%~30% The higher the error correction level, the more intensive the module graphics.
  • Page 45 SENOR GTP-186 User Manual Click the PDF417 mode. ▲Columns: 0~30 ▲Rows: 0~90 ▲Width of the module: 2~6 The larger the module value, the wider the width of the printed PDF417 barcode, and the smaller the opposite. ▲Row height: 2~8 The larger the module value, the...
  • Page 46 SENOR GTP-186 User Manual 8.2.2.2 Command Test In the command test, you can send command to the printer. Input text or hexadecimal data. Select a file or enter a command in the input box. 1）Click “Send by Text”, input text content.
  • Page 47 SENOR GTP-186 User Manual ▲Sending Recycle: When the interval is set to 3000ms (you can set the interval as needed), then click “Send”, the printer starts to recycle printing. Click “Stop” to stop the recycle printing.
  • Page 48 SENOR GTP-186 User Manual 2）Click “Send by Hex”, input the content. (Convert text to HEX or send ESC command)
  • Page 49 SENOR GTP-186 User Manual 8.2.2.3 Manage Images...
  • Page 50 SENOR GTP-186 User Manual 1) Click "Download" to add the image, if you want to print the picture, set the print location before clicking "Download mode of G" to print the picture. (It is recommended to use a picture in BMP format) 2) Select the print location, center, left, and right.
  • Page 51 SENOR GTP-186 User Manual C:\Users\1993\Desktop\01.bmp Note: Total memory is 256K.
  • Page 52 SENOR GTP-186 User Manual 3) Delete Image. Note: Each time click "Download mode of G", an image list number will be generated. Click the image list, select "Delete selected image" to delete the image, click "Delete all Images", without clicking the list option to delete all the images in the list.
  • Page 53 SENOR GTP-186 User Manual 8.2.2.4 Code Page Setting Select the code page from the list and click “Set”. Note: This code page is only valid in multiple languages.
  • Page 54 SENOR GTP-186 User Manual 8.2.2.5 Download Fonts Select the font from the existing file and click "Download". Note: After downloading the font successfully, you need to restart the printer to take effect. 8.2.2.6 Parameter Setting You can set Arabic Character Transform (for example: WPC1256).
  • Page 55 SENOR GTP-186 User Manual 8.2.2.7 Advanced Setting Advanced Settings contain following items. Click the button and printer will execute the appropriate action. The change will take into effect after restarting the printer.
  • Page 56 SENOR GTP-186 User Manual  Function Setting Choose the item and click “Setting”.
  • Page 57 SENOR GTP-186 User Manual ● Long Beeping After Cutting: ① Disable: there is no sound after cutting ② Use printer buzzer (The beeping time, times and interval time can be set for what you want, such as 2 milliseconds, 3 milliseconds or 4 milliseconds, etc.): The following setting is set as an example: When cutting one piece of paper each time, the printer will emit the “Beep”...
  • Page 58 SENOR GTP-186 User Manual  Reduction Paper Setting Choose the item and click “Setting”. Choose the item and click “Setting”. Reduction Of Excessive Top Margin: When the printer is in the "off" state, the blank part at the top of the printed paper is larger than the blank part at the top of the paper printed in the "on"...
  • Page 59 SENOR GTP-186 User Manual  DIP Setting Click "Read" to get the printer parameters, click "Write" to send the modified parameters to the printer.
  • Page 60 SENOR GTP-186 User Manual After the serial port parameter is set, click "Write". Note: When DIP setting is set in soft, the DIP switch in the bottom of printer is disable. After setting the DIP successfully, you need to restart the printer before using it.
  • Page 61 SENOR GTP-186 User Manual ● Printer hardware setting 1）Print Density: Light, Medium, Standard, Dark (default "standard" level) The print density value varies according to the paper material and it can be adjusted to suit your needs. 2）DIP Mode: 180/203DPI (default "203 DPI") The printer supports both of these resolutions.
  • Page 62 SENOR GTP-186 User Manual ● Modify the COM setting 1）After setting the parameters as required, click "Write" and restart the printer. 2）After restarting the printer, open the main menu screen of the tool and click "Modify Printer". 3）Select the port category "COM" and set the baud rate to the value "57600" as shown above,...
  • Page 63 SENOR GTP-186 User Manual  Paper Width Setting Choose the item and click “Setting”. Note: Select the paper width above according to the paper print width.
  • Page 64 SENOR GTP-186 User Manual  Ethernet Setting This mode is divided into “Auto Assignment IP” and “Static IP Mode”, select one of the modes to connect as needed. Note: IP addresses can be obtained from the Self-test page. ● Static IP Mode 1）Change the printer IP address so that the printer IP address (such as: 192.168.0.33) is the same...
  • Page 65 SENOR GTP-186 User Manual Figure ￭ Printer IP Address Figure ￭ Host IP Address...
  • Page 66 SENOR GTP-186 User Manual Figure ￭ Host IP Address 2）Set the same network segment. Figure ￭ Printer IP Address...
  • Page 67 SENOR GTP-186 User Manual ● Auto Assignment IP This mode automatically assigns the IP address to the printer. When the settings are complete, click "Write", then restart the printer.
  • Page 68 SENOR GTP-186 User Manual  USB Port Setting Click "Virtual serial port" setting and restart the printer.
  • Page 69 SENOR GTP-186 User Manual ● Check the Virtual Serial Port 1）Right-click the computer and select “Manage”. 2）Click "Device Manager" to view the virtual port. (such as: COM7).
  • Page 70 SENOR GTP-186 User Manual 3）Return to the printer utility and click "Modify Printer". 4）Change the port to "COM7".  Length Of Print...
  • Page 71 SENOR GTP-186 User Manual  Cut Paper Config 1）Cut paper after the cover is closed: the printer automatically cuts the paper after closing the cover. 2）Do not cut paper after the cover is closed: the printer does not automatically cut the paper after closing the cover.
  • Page 72 SENOR GTP-186 User Manual 8.3 Firmware Update 1) Click “FW Update”.
  • Page 73 SENOR GTP-186 User Manual 2) When the device appears "Printer", select the Dfu file. 3) Click “Update”. 4) Update success. 5) Restart the printer.
  • Page 74 Microsoft Windows Vista SP2 (32 bit/64 bit)  Microsoft Windows XP Professional SP3 (32 bit)  Microsoft Windows Server 2012 (64 bit)  Microsoft Windows Server 2008 R2  9.3 Windows Driver Preparation The installation file name is SENOR POS Printer Driver v2.7.2.1...
  • Page 75 Warning: Under different operating system and different type of driver, the screen has slight difference. Please operate it according to the tips. Take SENOR GTP-186 (Windows 7) as example. 1) Double click Windows Driver. 2) Choose “English” and click “OK”.
  • Page 76 SENOR GTP-186 User Manual 4) Click “Next”. 5) Choose the matched type and port (USBxxx is for USB port, COMx is for serial port, LPTx is for parallel port). Choose the type of driver, port, such as “GTP-186”, “USB001” as port. Click “Next”.
  • Page 77 SENOR GTP-186 User Manual 6) Click “Finish”, the driver is installed successfully. 7) After installation, the icon will be found in “Start”→“Devices and Printers”. Note: If you already installed the driver (No matter what kind of port), when you connect...
  • Page 78 SENOR GTP-186 User Manual 9.5 Detailed Windows Driver Setting 9.5.1 Printing Preferences 1) Click “Start” → “Devices and Printers”. Right click “GTP-186” and choose “Printing preferences”.
  • Page 79 SENOR GTP-186 User Manual 2) According to the different needs, choose “Paper”\“Offset”\“Rotate”\“Effect”\“Copies” in “Page”. • Click “Manager”, add or delete paper.
  • Page 80 SENOR GTP-186 User Manual • Click “Advanced” set “Save Paper/Cut Paper/Feed Paper/Cash Drawer/Custom Command/Logo/Buzzer/Code Page”. ￭ Save Paper ￭ Cut Paper...
  • Page 81 SENOR GTP-186 User Manual ￭ Feed Paper ￭ Cash Drawer...
  • Page 82 SENOR GTP-186 User Manual ￭ Custom Command ￭ Logo Note: this setting needs to be set in utility, here are the steps.
  • Page 83 SENOR GTP-186 User Manual ① Open the utility and click "Manage Images".
  • Page 84 SENOR GTP-186 User Manual ② Click “Download”. ③ Click "Add" to add a logo. (BMP format is recommended)
  • Page 85 SENOR GTP-186 User Manual C:\Users\1993\Desktop\01.bmp ④ Select the print location, and then click "Download mode of G". (Such as: left print) ⑤ Return to image list to view the image number. Note: each time click "Download mode of G", an image list number will be generated.
  • Page 86 SENOR GTP-186 User Manual ⑥ Select “Printer properties” in Devices and Printers, then click “Preferences”.
  • Page 87 SENOR GTP-186 User Manual ⑦ Click the “Advanced”, then click “Logo”.
  • Page 88 SENOR GTP-186 User Manual...
  • Page 89 SENOR GTP-186 User Manual ⑧ Set the printing time to print and click "OK". (Such as: Start Document) ⑨ Return to the logo setting in driver, also select "Print left". ⑩ Set the key Code according to the image number. (Such as: 0 0)
  • Page 90 SENOR GTP-186 User Manual ⑪Then click “OK”.
  • Page 91 SENOR GTP-186 User Manual ⑫ Click “Print Test Page” to view the printing effect.
  • Page 92 SENOR GTP-186 User Manual ￭ Buzzer ￭ Code Page...
  • Page 93 SENOR GTP-186 User Manual 3) Click “Watermark”. Set watermark to print.
  • Page 94 SENOR GTP-186 User Manual 4) Click “Halftone” to set the halftone.
  • Page 95 SENOR GTP-186 User Manual 5) Set up the “Barcode” Assuming the font type of the main document is “Italics”, if you want to convert the data “123456”to the barcode printing, the steps are as follows: • Sets the data "123456" font type to a different font from the main document. Such as: Arial.
  • Page 96 SENOR GTP-186 User Manual • Open the Preference. If the document is open, you can set it in the document: file-print-preferences.
  • Page 97 SENOR GTP-186 User Manual...
  • Page 98 SENOR GTP-186 User Manual ① Add Barcode firstly.
  • Page 99 SENOR GTP-186 User Manual ② Set the “Font Name” and the “Barcode Option”.
  • Page 100 SENOR GTP-186 User Manual...
  • Page 101 SENOR GTP-186 User Manual ③ Click the “Printer Setting”. • Choose the “Display Language for Properties”...
  • Page 102 SENOR GTP-186 User Manual • Turn on the “Font Substitution”, select the system text need to be replaced (for example, Arial), and then select the font you want to replace (for example, 01) and click Set, and the replacement font will display "01".
  • Page 103 SENOR GTP-186 User Manual...
  • Page 104 SENOR GTP-186 User Manual...
  • Page 105 SENOR GTP-186 User Manual...
  • Page 106 SENOR GTP-186 User Manual...
  • Page 107 SENOR GTP-186 User Manual • If you do not have a barcode set, the action is as follows: ① Suppose you change the size of the data "123456", for example:...
  • Page 108 SENOR GTP-186 User Manual ② Set the Printing preferences.
  • Page 109 SENOR GTP-186 User Manual ③ Click the “Printer Setting”. • Choose the “Display Language for Properties”.
  • Page 110 SENOR GTP-186 User Manual ④ Turn on the “Font Substitution”.
  • Page 111 SENOR GTP-186 User Manual ⑤ Select the “System Font”, for example: Arial.
  • Page 112 SENOR GTP-186 User Manual ⑥ Select the font to that you went to replace.
  • Page 113 SENOR GTP-186 User Manual ⑦ Click “Set”.
  • Page 114 SENOR GTP-186 User Manual...
  • Page 115 SENOR GTP-186 User Manual 9.5.2 Printer properties 1) Click “Start” → “Devices and Printers”. Right click “GTP-186” and choose “Printer properties”. 2) Choose “General”, click “Print Test Page”, then it will print the current settings.
  • Page 116 SENOR GTP-186 User Manual 3) Click “Port” to choose another port or add port.
  • Page 117 SENOR GTP-186 User Manual 4) Click “Advanced” to set the available time for printing.
  • Page 118 SENOR GTP-186 User Manual 9.6 Uninstall Windows Driver 1) Double click Windows Driver. 2) Choose “Uninstall printer driver”, click “Next”.
  • Page 119 SENOR GTP-186 User Manual 3) Choose “GTP-186”, click “Next”. Then it is complete to uninstall.